scholarly journals A SCALE DEVELOPMENT FOR STUDENT SATISFACTION: A PERCEIVED DIMENSION OF QUALITY EDUCATION

2019 ◽  
Vol 7 (1) ◽  
pp. 360-366 ◽  
Author(s):  
Pooja Paharia
Keyword(s):  
Student Satisfaction ◽  
Qualitative Interviews ◽  
Simple Random Sampling ◽  
Quality Education ◽  
Quality Factors ◽  
Validity And Reliability ◽  
Academic Leaders ◽  
Academic Leader ◽  
Future Work ◽  
The Impact

Purpose of the study: A 22 item Likert scale was developed by using Trochim (2000) procedure to measure the academic leader ’ s impact on student satisfaction, which is ultimately considered a factor contributing to quality education. Such an instrument can be used in further empirical researches to understand the role of academic leaders in student satisfaction. Methodology: Exploratory in-depth interviews were conducted with 20 academicians from the Central University of Rajasthan for item generation, followed by expert testing done by 10 HR experts. Data were collected from 30 students by employing multistage simple random sampling to ensure validity and reliability. SPSS version 21 was used for calculating corrected inter-item to total correlations (CITC) and t values for finalizing items of the questionnaire. Main Findings: A pool of 25 items was generated at first stage of qualitative interviews with academicians, at the second stage of expert testing 23 items were retained and 2 items were deleted due to low CITC score and t-value. At third stage of pilot testing, 1 item was deleted and 22 items were retained. The instrument for measuring student satisfaction contains was developed containing 22 items. Applications of this study: This study can be useful in the educational sector for analyzing quality education. It directs further future work by using exploratory and confirmatory factor analysis on larger sample sizes. Originality of this study: The instrument is developed purely for measuring the impact of academic leaders rather than any other educational and quality factors filling the research gap, based on academic leaders’ behavior, concern, responses, knowledge and other characteristics having an influence on elevating student satisfaction, which is perceived dimension of quality education.

scholarly journals The Effect of Quality of Education Services on Perceptions of Educational Costs and Student Trust and Their Impact on Student Satisfaction at SMA Negeri Ujungbatu

2021 ◽  
Vol 5 (3) ◽  
pp. 448
Author(s):  
Septia Syafriani ◽  
Suarman Suarman ◽  
Henny Indrawati
Keyword(s):  
Student Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Quality Of Education ◽  
Education Services ◽  
Education Costs ◽  
Perceptions Of Education ◽  
The Impact ◽  
Student Confidence

This study aims to analyze the effect of the quality of education services on perceptions of education costs and student confidence and their impact on student satisfaction at SMA Negeri Ujungbatu. The population of this research is the students of Class XI SMA Negeri Ujungbatu as many as 475 students. The study was conducted with a sample of 217 students taken by simple random sampling technique. Data was collected using a questionnaire. The data analysis used in this research is descriptive quantitative and path analysis. The results showed that there was an influence between the quality of education services on perceptions of education costs and student confidence and the impact on student satisfaction at SMA Negeri Ujungbatu. The meaning is that the better the quality of educational services provided by the school and the more positive students perceive the cost of education, the more students will believe in the education in the school, it will increase the satisfaction felt by students

scholarly journals The Effect Of Optimization Of The Utilization Of Mother And Child's Health Book On The Attitudes Of Midwives In The Completeness Of Filling In Kia Books

2021 ◽  
pp. 72-78
Author(s):  
Morita Wibowo ◽  
Suryo Ediyono ◽  
Heni Nur Kusumawati
Keyword(s):  
Simple Random Sampling ◽  
Total Sample ◽  
Child Health Services ◽  
Control Group ◽  
P Value ◽  
Validity And Reliability ◽  
District Health ◽  
Control Group Design ◽  
Before And After ◽  
The Impact

Background: One of the efforts that have been carried out by the Ministry of Health in supporting the acceleration of MMR reduction is optimizing PONED. Apart from being poned, the use of the MCH Handbook is one way of maintaining health and obtaining quality maternal and child health services. The purpose of this study was to determine the impact of training on the optimization of the use of the MCH book on the attitudes of the PONED midwives in completing the MCH booklet filling by village midwives in the working area of ​​the Paser District Health Center.  Methods: A Quantitative research method uses Quasy Experiment nonequivalent control group design. By involving 1 control group and 1 treatment group with a total sample size of 43 midwives in each group, using simple random sampling. Data analysis using Wilcoxon. Instrument that use can measure attitudes of midwives with good validity and reliability. Results: The results showed that there were significant differences in attitudes before and after treatment with a p-value of 0,000, but the mean value of attitudes before and after showed that training could not change the attitudes of midwives. The training held is not sufficient to change the attitude of midwives in compliance with the filling of the MCH handbook. Conclusion: It needs further and intense training for all PONED and non-PONED midwives and further identification is needed about things that can motivate the attitudes of midwives to improve poned midwives towards the implementation of optimization MCH books.

scholarly journals The Impact of Sick Building Syndrome on Call Centre Agents’ Effectiveness

2012 ◽  
Vol 4 (9) ◽  
pp. 532-547 ◽  
Author(s):  
Devina Oodith
Keyword(s):  
Graphical Representation ◽  
Sick Building Syndrome ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Call Centre ◽  
Validity And Reliability ◽  
Sick Building ◽  
And Performance ◽  
The Impact ◽  
Public Sector Service

This study assessed the impact of Sick Building Syndrome (layout, ergonomic design of workstation, lighting/ventilation, health and performance, noise and aesthetics) on the effectiveness of Call Centre agents in managing customers and their needs. The study was undertaken in Durban, South Africa, and was conducted within a Public Sector service environment, which comprised of four major call centers employing 240 call centre agents. A sample of 151 call centre agents was drawn across using a simple random sampling technique and a 63% response rate was achieved. These call centre agents were responsible for inbound calls only. Data was collected using a self-developed, precoded questionnaire whose validity and reliability were statistically determined using Factor Analysis and Cronbach’s Coefficient Alpha respectively. Data was analyzed using descriptive and inferential statistics. The results indicate that the dimensions of Sick building Syndrome have the potential to impact on agents’ performance. Based on the results of the study a graphical representation has been designed and presents recommendations that, when implemented in call centre environments, have the potential to enhance agents’ effectiveness in managing customers and their needs.

scholarly journals Analysis of Students’ Satisfaction on Quality Education at Government Colleges in Lahore Division

2021 ◽  
Vol 7 (1) ◽  
pp. 63-78
Author(s):  
Alia Sadiq
Keyword(s):  
Student Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Demographic Variables ◽  
Quality Education ◽  
Assessment Scale ◽  
Education Student ◽  
College Level ◽  
The Difference ◽  
Students Satisfaction

Quality education is the most important and considered as a pivot for progress to uplift the lives of a nation. The success of the educational institutions relies not only on quality education but also on the satisfaction of students. This study aims to explore the relationship between quality education and student satisfaction and difference regarding demographic variables at college level in Lahore Division. All the students from 80 government degree colleges of Lahore division were the population of this study. The study was descriptive in nature and has followed correlational research design. By using simple random sampling technique forty government degree colleges (50% of the population) were selected as sample by adopting lottery method. Self-constructed questionnaires for students “Quality Education Assessment Scale” and “Student Satisfaction Assessment Scale” were the instruments of this study. Appropriate statistical analysis techniques were used on the collected data. Product Moment Correlation Co-efficient were used for determining quality education and student satisfaction. Independent sample t-test was applied to find the difference between demographic variables. Results of the study indicated that quality education exits in colleges according to students. There was moderate significant correlation between two variables (r=.625, p<.05) of the quality education and the students’ satisfaction. As compared to male students, the female students’ had perceived more satisfaction towards students’ satisfaction. Both intermediate and bachelor students’ had perceived almost same level regarding students’ satisfaction. Keywords: Quality Education, Student Satisfaction

The Impact of Services Quality Factors on Improving Actual Used for Mobile Application

2021 ◽  
Vol 13 (3) ◽  
pp. 50-70
Author(s):  
Samer Alhawari ◽  
Khaled Mahmoud Al. Shawabkeh
Keyword(s):  
Services Quality ◽  
Simple Random Sampling ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Customer Engagement ◽  
Quality Factors ◽  
Total N ◽  
Actual Usage ◽  
Indirect Impacts ◽  
The Impact

Banks argue that the services quality (SQ) and customer engagement (CE) need to embrace mobile applications(m-apps) like any other significant business asset in the bank. In order to succeed, banks need to improve customers' actual usage (AU) of m-apps. This study proposes a model to identify SQ factors that contribute to the CE for improving AU for m-apps. It examined the direct and indirect impacts of SQ and CE on improving AU for m-apps. Simple random sampling was used with customers who had used m-apps as questionnaire respondents (total N=369). All hypotheses were tested using (PLS-SEM). Data collection from a questionnaire of 369 customers from 13 Jordanian commercial banks was used to examine the research model. The results of the study indicate that CE has a significant and direct impact and partially mediates between factors of SQ, namely content, responsiveness, ease of use, and perceived usefulness on improving AU for m-apps. Moreover, this study suggested that, if banks intend to promote their SQ and CE, they must continuously improve their AU for m-apps.

A Study on the Impact of Service Quality on Student Satisfaction towards the University Libraries in Dindigul District, Tamil Nadu, India

2018 ◽  
Vol 8 (3) ◽  
pp. 63-66
Author(s):  
S. Mathurajothi ◽  
S. Subramani ◽  
P. S. Venkateswaran
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Tamil Nadu ◽  
Review Of Literature ◽  
University Libraries ◽  
Quality Factors ◽  
Positive Correlation ◽  
The University ◽  
The Impact ◽  
The Relationship

The main objective of this study is to find out the service quality on student satisfaction towards the University libraries in Dindigul District. A review of literature was collected to find out the relationship among service quality and student satisfaction. A survey was conducted to collect the data from 308 students from the two Universities in Dindigul District. The result shows that except empathy, other service quality factors are positively related to student satisfaction. Tangibility and reliability shows the highest positive correlation with student satisfaction. Finding suggests that Librarian should focus on the service quality factors tested in this research to improve the student satisfaction.

scholarly journals The Implementation of TRM Philosophy and 5Qs Model in Higher Education - An Exploratory Investigation at a Swedish University

2014 ◽  
Vol 1 (1) ◽  
pp. 65-75
Author(s):  
Mosad Zineldin ◽  
Valiantsina Vasicheva
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Educational Institution ◽  
Student Assessment ◽  
Measurement Instrument ◽  
Quality Education ◽  
Validity And Reliability ◽  
New Instrument ◽  
The Government

Abstract Students, their families, employers and the government want the assurance that students will get “good quality” education. The question is: what does “good quality education” mean? This paper seeks to provide the answer as well as some concrete criteria and proposals to improve the objectives and quality of the education systems. We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables of the educational institution, such as technical, functional, infrastructure, interaction and atmosphere variables. In this research we describe a study involving a new instrument, i.e. the 5Qs model and a new method which assures the reasonable level of relevance, validity and reliability, while being explicitly change-oriented. The main goal of the empirical part of this study is not to evaluate the performance of the staff or to analyze the student assessment or satisfaction, rather to test the new 5Qs model. The use of the 5Q dimensions provides both a structure for designing a higher education quality measurement instrument and a framework for prioritizing results and findings.

scholarly journals THE EFFECT OF SERVICE QUALITY EDUCATION ACADEMIC AND FACILITIES STUDENT SATISFACTION

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Lorine Kalista Noor ◽  
Fey Fey Tanzil
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Quality Education ◽  
Validity And Reliability ◽  
Data Collection Instrument ◽  
Education Academic ◽  
Academic Services

This study aims to assess whether the service quality of academic and educational facilities affects either jointly or partially on student satisfaction. The population in this study were students numbered 130, the number of samples taken as many as 88 students. Data collection instrument used was a questionnaire using Likert scale which is based on the construction summarized from various theories that translate them into operational variable, while the testing of research instruments is done through validity and reliability test. Hypothesis testing is done using a multiple linear regression analysis. The results showed that (1) Taken together there is the influence of academic services and facilities quality education to student satisfaction,

scholarly journals Influence of Online Reviews on Student Satisfaction Seen through a Service Quality Model

2021 ◽  
Vol 16 (7) ◽  
pp. 3063-3077
Author(s):  
Mostafa Torabi ◽  
Charles H. Bélanger
Keyword(s):  
Social Media ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Student Satisfaction ◽  
Word Of Mouth ◽  
Online Reviews ◽  
University Management ◽  
Quality Factors ◽  
Quality Model ◽  
The Impact

University or college is a challenging reality leading to a sometimes elusive career path. By consulting social media and review websites, students have more alternatives to consider in their choice determination. This study develops a multifaceted model to recognize the influence of service quality and e-word of mouth on customer satisfaction and the impact of customer satisfaction on word of mouth. Data gathered from a sample of 150 university students are analyzed by SPSS and PLS-SEM. The findings indicate that service quality dimensions and e-WOM have positive impacts on customer satisfaction. Furthermore, this study reinforces that customer satisfaction has a positive influence on customers’ WOM intentions. This research recommends that university management should consider the importance of service quality factors and social media channels to meet and exceed students’ expectations in order to bolster the quality of services and boost customer satisfaction.

scholarly journals The Impact of Administrators' Leadership Styles in Provision of Quality Education in Secondary Schools Level

2020 ◽  
Vol V (III) ◽  
pp. 111-120
Author(s):  
Zafar Hussain ◽  
Muhammad Javed ◽  
Akhtar Ali
Keyword(s):  
Secondary Schools ◽  
Leadership Styles ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Quality Education ◽  
Step Method ◽  
Democratic Leadership ◽  
Average Value ◽  
The Impact

The purpose of this study was to examine the impact of administrators' leadership styles in the provision of quality in Punjab, Pakistan. In this study, a self-designed questionnaire was used as a tool. This study was used simple random sampling technique. A total of 573 teachers from 288 secondary schools were involved. Data were analyzed by using frequency, percentage, average value, standard deviation, correlation Pearson product-moment, and numerous regression step-by-step method. The findings show that there are two types of leadership, autocratic and democratic leadership styles that have a significant impact on the provision of quality education. In addition, both leadership styles are projected to provide quality education at a level of 56.80 percent, with an important level of 0.01. As a result, in order to increase the effectiveness of teachers' work, leadership must constantly promote, apply and develop these two leadership styles, namely, autocratic and democratic styles

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