scholarly journals Analysis of maternity patients’ satisfactory to maternity room installment in Dr. Soetomo Hospital Surabaya

2020 ◽  
Vol 28 (1) ◽  
pp. 3
Author(s):  
M Reza Zulkarnain ◽  
Baksono Winardi
Keyword(s):  
Quality Improvement ◽  
Patient Satisfaction ◽  
Health Service ◽  
General Hospital ◽  
Observational Studies ◽  
Performance Level ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
A Value

Objectives: To analyze the maternity patient satisfaction for services provided in the maternity room of Dr Soetomo General Hospital Surabaya.Materials and Methods: Cross-sectional observational studies. In this study only made observation without intervention. The data used in this study was obtained using form of questionnaires, using Likert Scale. The data is processed by using program SPSS v20 and Microsoft Excell 2007 programResults: During October - December 2017, based on importance performance analysis patient satisfaction divided into 4 quadrant (quadran A,B,C and D), quadrant A is a top priority for service quality improvement. Percentage of performance level nurse or doctor willing to help patient is 52,4%. Percentage of performance level nurse or doctor to inform when the service will be given is 59,9%. Percentage of performance level to keep patient as top priority is 70,3%. Percentage of performance level to look carefully to asptient is 87%. Percentage of performance level to respond patient requet immediately is 90. Based on custumer satisfaction index (CSI) the index score of patient satisfaction is 74,3%, which is that value dexcribes the overall patient in the maternity installation is satisfied with the health service provided.Conclusion: Patient of maternity room at Dr. Soetomo General Hospital is generally satisfied with the current quality of service performace. The value of patient satisfaction showed a value of 74,53% which means almost 75% of patient expectations is fulfilled and the remaining about 25% still need improvement. The particular concern in improvement of service is desire to always help patient, provide information about the treatment, patient always to be top priority, and raising individual attention to the patient.

scholarly journals The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

2020 ◽  
Vol 10 (1) ◽  
pp. 1-12
Author(s):  
Dwi Sitti Oktania
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
General Hospital ◽  
Inpatient Care ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Referral Center

Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and  service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.

scholarly journals Gambaran Kepuasan Pasien yang Menggunakan Jaminan Kesehatan (BPJS) terhadap Mutu Pelayanan Keperawatan di Rumah Sakit Kabupaten Jember

2020 ◽  
Vol 8 (2) ◽  
pp. 112
Author(s):  
Kurnia Rahmawati ◽  
Anisah Ardiana ◽  
Dicky Endrian Kurniawan
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Nursing Care ◽  
Cross Sectional Study ◽  
Care Quality ◽  
Cross Sectional ◽  
Nursing Service ◽  
Inpatient Ward ◽  
Quality Of Nursing

Quality of service is a service that suits your needs, affordable, effective, efficient, and no risk to save on expenses. This study aimed to analyze the description of BPJS patient satisfaction with the quality of nursing service at inpatient ward of hospital in Jember. This was a cross sectional study. The subjects of this study were BPJS patients at inpatient ward at hospital in Jember. There were 120 respondents choosed by purposive sampling. Data were collected using the Patient Satisfaction with Nursing Care Quality Questionnaire (PNSCQQ). This study showed that the patient satisfaction is not optimal. Indicators of general perception of patients in each statement showed that 80 patients (63.5%) said the overall quality of health service received was good. The overall quality of nursing service was also said to be good by 80 patients (63.5%). As many as 90 patients (71.5%) agreed that they wanted to recommend one of the hospital in Jember to family and friends who needed help in terms of health service. This research showed that it is important to improve the quality of nursing service to increase patient satisfaction. Nurses need to improve nursing care. This research can be used as a reference and illustration for hospital management, and nurses are expected to implement and improve quality nursing service in order to achieve better health service so patient satisfaction will be increase.

scholarly journals Gambaran Tingkat Kepuasan Pasien pada Pelayanan Kesehatan dengan Jamu di Rumah Riset Jamu Hortus Medicus Tawangmangu

2018 ◽  
pp. 81-86
Author(s):  
Tri Wahyuni Lestari ◽  
Nurhayati Nurhayati ◽  
Delima Delima ◽  
Cicih Opitasari ◽  
Hadi Siswoyo
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Healthy Lifestyle ◽  
Secondary Data ◽  
Service Model ◽  
Cross Sectional ◽  
Research Activities ◽  
Treatment Action ◽  
Almost All

Abstrak Rumah Riset Jamu Hortus Medicus (RRJHM) berdasarkan Permenkes No.003/Menkes/Per/2010, merupakan klinik jamu yang melakukan kegiatan penelitian berbasis pelayanan. Sebagai bagian dari fasilitas penelitian berbasis pelayanan kesehatan, maka RRJHM terus meningkatkan kualitas pelayanannya agar senantiasa dapat memenuhi kebutuhan pasien. Salah satu aspek peningkatan mutu pelayanan adalah aspek kepuasan pasien. Penelitian ini menggunakan disain cross-sectional dan merupakan analisis lanjut dari data penelitian Model Pelayanan Kesehatan Tradisional tahun 2016. Subjek penelitian adalah pasien yang berobat di RRJHM pada saat penelitian berlangsung. Tujuan analisis untuk mengetahui gambaran tingkat kepuasan pasien yang berobat ke RRJHM. Data dianalisis secara deskriptif. Hasil penelitian menunjukkan hampir seluruh responden merasa puas terhadap pelayanan di RRJHM. Namun, masih ada beberapa responden yang berpendapat tidak atau kurang puas terhadap beberapa aspek pelayanan seperti: pelayanan yang dapat diberikan dengan cepat, selalu menanyakan keluhan pasien, selalu memberikan kesempatan bertanya kepada pasien, memberikan informasi tentang penyakit, cara pengobatan/tindakan yang dilakukan, kontra indikasi dan efek samping yang mungkin terjadi secara jelas/mudah dimengerti, memberikan edukasi tentang pola hidup sehat (diet, aktivitas fisik), prosedur administrasi yang cepat, ruangan yang tertata bersih, rapi dan nyaman. Kata kunci: Kepuasan pasien, pelayanan kesehatan, jamu Abstract Based on Permenkes No.003/Menkes/Per/2010, Rumah Riset Jamu Hortus Medikus (RRJHM) is a jamu clinic that conducts service-based research activities. As part of the service based research facility, RRJHM continues to improve the quality of its services so that it can always fulfill the needs of patients. One aspect of improving the quality of service is the aspect of patient satisfaction. This cross-sectional descriptive study is an analysis of secondary data from the former research i.e.Traditional Health Service Model in 2016 that was conducted regarding patient satisfaction who visited at RRJHM. This study aims to determine the aspects of patient satisfaction at RRJHM. Data were analyzed descriptively. The results show that almost all respondents satisfied with the service at the RRJHM. However, there are still some respondents who are not satisfied with the service, especially in the aspect such as: the service is given quickly, always asks the patient’s complaint, always gives the opportunity to ask the patient, providing information about the disease, how the treatment/action is done, contra indications and side effects that may occur clearly/easily understood, providing education about healthy lifestyle (diet, physical activity), rapid administration procedures, clean, neat and comfortable room. Keywords: patient satisfaction, health service, herbal medicine

scholarly journals Determinants that Influence the Quality of Outstanding Services on Patient Satisfaction in dr. H. Moh. Anwar General Hospital Sumenep District

2021 ◽  
Vol 5 (1) ◽  
pp. 185-194
Author(s):  
Susiyati Susiyati ◽  
Katmini Katmini
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Response Time ◽  
General Hospital ◽  
Linear Regression Analysis ◽  
P Value ◽  
Outpatient Services ◽  
Cross Sectional

Quality hospital services are always a hope for every user of health services and along with the development of science and technology, people are increasingly critical in assessing health services. The purpose of this study was to analyze the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The design of this research is an observational quantitative study with a cross sectional approach with the focus of the research directed at analyzing the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The total population is 271 respondents and a sample of 109 respondents is taken by the Accidental Sampling technique. The findings showed that most of the respondents had sufficient category loyalty as many as 56 respondents (51.4%). Most of the respondents rated the response time in the medium category as many as 56 respondents (51.4%). Most of the respondents have a moderate category of service quality as many as 55 respondents (50.5%). Most respondentssatisfied as many as 65 respondents (59.6%). Based on the results of the Linear Regression analysis of the service quality variable on utilization, it shows that the p-value <0.05 then H0 is rejected and H1 is accepted, so it can be concluded that there is an influence of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. It is expected that respondents can provide constructive input and criticism so that the services provided can be in accordance with what is expected.

scholarly journals ANALYSIS OF IMPLEMENTATION OF MINIMUM SERVICE STANDARDS IN EMERGENCY INSTALLATION (IGD) OF REGIONAL PUBLIC HOSPITAL (RSUD) OF I LAGALIGO WOTU LUWU TIMUR DISTRICT

2021 ◽  
Vol 10 (2) ◽  
pp. 313-320
Author(s):  
Desak Nyoman Suartini ◽  
Andi Syamsul Bachri Jamal ◽  
Anas Budi
Keyword(s):  
Emergency Department ◽  
Human Resources ◽  
General Hospital ◽  
Health Workers ◽  
Bivariate Analysis ◽  
Research Subjects ◽  
Cross Sectional ◽  
A Value ◽  
Service Standards

Background: Hospital Minimum Service Standards (SPM) are provisions for hospitals issued by the Minister of Health of the Republic of Indonesia in the context of government efforts to ensure the quality of hospital services. This Minimum Service Standard can be used as a guideline for the quality of service for every hospital in Indonesia. The Minimum Service Standard (SPM) is a quality guideline issued by the Minister of Health regarding the minimum service that must be provided by the hospital, where each hospital is required to assess and provide services in accordance with the Minimum Service Standards (SPM). Objectives: A study to analyze the implementation of minimum service standards in the Emergency Department (IGD) Regional General Hospital (RSUD) I Lagaligo, East Luwu. Methods: The research used in this research is descriptive analytic with a cross-sectional approach, in which all observed variables are measured simultaneously when the research is taking place. This research was conducted in the Emergency Room Installation Room (IGD) Regional General Hospital (RSUD) I Lagaligo East Luwu. Sample selection with total sampling technique. The research subjects were 33 respondents in the IGD Lagaligo Wotu East Luwu Regional Hospital. Results: Infrastructure and human resources with minimum service standards. The results showed that the results of the bivariate analysis used the Chi-Square Test. It shows that there is a relationship between infrastructure and minimum service standards with a value of p = 0.008, there is a relationship between human resources and minimum service standards with a value of p = 0.000. Conclusion: There are infrastructure facilities that can be used directly by health workers for the benefit of patients in the form of tools, materials, comfortable rooms and others. The human resources in the emergency department of Lagaligo Wotu Hospital are of good quality.

scholarly journals DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN BPJS DI PUSKESMAS JATILAWANG KABUPATEN BANYUMAS

2020 ◽  
Vol 4 (1) ◽  
pp. 33
Author(s):  
Kusumaningtyas Kusumaningtyas
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Quantitative Research ◽  
Community Health Center ◽  
Cross Sectional ◽  
Patients Satisfaction ◽  
Expected Performance ◽  
The Government

Satisfaction is a feeling that shows a person's happiness or disappointment that comes after comparing the performance (outcome) of the thinking product to the expected performance (or outcome). Quality of service and satisfaction (patient) is a unity that is difficult to separate. To realize the patients’ satisfaction of BPJS at The Primary Health Service (Puskesmas) of Jatilawang Banyumas Regency as public health service owned by the government, in its development is demanded to give good service quality by increasing employee competence and also pay attention to service quality dimension itself. That are reliability, responsiveness, assurance, tangibles, and empathy. This research is a descriptive quantitative research with the cross-sectional approach which aims to know in general about how the level of patient satisfaction. Meanwhile, the specific purpose of this study to determine how much impact the quality of health services to BPJS patient satisfaction. The results showed that in general from the results of the t-test, the variable reliability (X1), responsiveness (X2), assurance (X3), tangibles (X4) and empathy (X5) partially positive and have a significant effect on patients’ satisfaction of BPJS service (Y). Furthermore, the variable reliability (X1), responsiveness (X2), assurance (X3), tangibles (X4) and empathy (X5) simultaneously have a positive and significant effect on BPJS patient satisfaction (Y). Specifically, the amount of BPJS patient satisfaction at The Community Health Center of Jatilawang, Banyumas is equal to 0.992 or 99.2%.

Use of real patients in teaching ENT diseases to undergraduate students and its effects on patient satisfaction: cross-sectional survey

2015 ◽  
Vol 129 (7) ◽  
pp. 666-669 ◽  
Author(s):  
E Löfgren ◽  
S Alikoski ◽  
S Hannula ◽  
M Sorri ◽  
O-P Alho
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Undergraduate Students ◽  
Cross Sectional Study ◽  
Undergraduate Teaching ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Almost All ◽  
Real Patients

AbstractObjectives:To describe a method of using real patients in teaching ENT to undergraduates and to examine whether being a case patient affected patient satisfaction.Methods:In a cross-sectional study, 68 teaching-involved patients (case patients) with a suspected common ENT illness and 68 matched (in terms of age, sex and region of complaint) control patients evaluated the health service and their encounter with the physician. The students saw the case patients first independently and then saw the patient with the teacher physician. The controls were treated in a normal way.Results:Fifty-eight case patients (84 per cent) and 65 control patients (95 per cent) answered the questionnaire. The median duration of the visit was significantly longer for the case patients than the controls (115 vs 60 minutes). Almost all patients in both groups graded the overall quality of the health service, and the variables describing various aspects of the setting and the encounter with the physician, as either good or excellent.Conclusion:Patients who took part in the undergraduate teaching of ENT diseases were equally content with their primary visit as the control patients, even though their visit took a markedly longer time.

scholarly journals BOARDING TIME AND PATIENT SATISFACTION AT THE EMERGENCY DEPARTMENT

2019 ◽  
Vol 7 (2) ◽  
pp. 7
Author(s):  
Uswatun Hasanah ◽  
Nurul Jannatul Firdausi
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
General Hospital ◽  
Simple Random Sampling ◽  
Observational Research ◽  
Chi Square ◽  
Cross Sectional ◽  
Average Patient ◽  
Almost All

Background: Delays of inpatient transfer from the Emergency Department (ED) will affect delayed care, overcrowd at ED, and patient’s disappointment. Such patient transfer delay from the Emergency Departement (ED) also occurs at Haji General Hospital, Surabaya.Aims: This study analyzed the relationship  between inpatient boarding time from Emergency Departement (ED) and patient satisfaction at Haji General Hospital, Surabaya.Methods: This was an observational research using a cross-sectional approach. The population was 980 ED patients who decided to be hospitalized. Out of 980 ED patients, the study only involved 83 respondents selected by simple random sampling. The instruments used were observational sheet and questionnaires to collect data which were then analyzed with a chi-square test.Results: Average boarding time was 142 minutes 25 seconds (minimum = 60 minutes; maximum = 290 minutes). Almost all respondents (81.3%) were satisfied about fast boarding time. Inpatient boarding time at the Emergency Departement (ED) was significantly related to patient satisfaction (p = 0.058 <α = 0.1). The faster inpatients move to ED, the more satisfied they are.Conclusion: The average patient boarding time from the Emergency Departement (ED) to Inpatient Unit was slow. Respondents were satisfied with the quality of services even though patient boarding time was slow. The hospital should pay more attention to evaluate the minimal standard of boarding time, ensure the availability of beds,  and improve the quality of facilities and services to enhance patient satisfaction. Keywords: Boarding time, Emergency Department, Inpatient, Satisfaction.

scholarly journals MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSAT KESEHATAN ANGKATAN DARAT (PUSKESAD) POLKES KABUPATEN TAKALAR

2018 ◽  
Vol 3 (2) ◽  
pp. 102
Author(s):  
Ali Imran Thamrin ◽  
Andi Alim Bagu ◽  
Yuliana Baharuddin
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Service Providers ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The quality of  health services is one of main focus for community. Awareness of the quality of health services is increasing with the demand for improving the quality from service providers and  community as a service user. The quality of health services greatly affects patient satisfaction. The design of this study is analytic survey research with cross sectional approach. The purpose of this study  is to know the relation of quality of health service to patient satisfaction at Army Health Center (PUSKESAD) POLKES of Takalar Regency in 2017. The research is conducted at Army Health Center (PUSKESAD) POLKES Takalar District. The sample in this study are patients who treated at the Army Health Center (PUSKESAD) POLKES Takalar District in June of 2017 as many as 94 people using a simple random sampling technique. Data analysis in this research is univariate and bivariate analysis using chi square test. The results showed that there was a significant correlation between health service quality based on indicator physical appearance, reliability, responsiveness, assurance, and empathy with patient satisfaction with each p value = 0,000. It is hoped  that the Army Health Center (PUSKESAD) POLKES can improve the quality of health services and the confidence of patients in utilizing health services more increase.

scholarly journals Association between Patient Satisfaction and the Willingness to Return for Rehabilitation- A Pilot Study

2021 ◽  
Vol 14 (1) ◽  
pp. 455-461
Author(s):  
Nguyen Thi Thu Thao ◽  
Trinh Thanh Xuan ◽  
Nguyen Bao Tran ◽  
Bui Thi Huong ◽  
Nguyen Tuan Anh ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Cross Sectional Study ◽  
Average Score ◽  
Multivariate Logistic Regression ◽  
Cost Of Treatment ◽  
Cross Sectional ◽  
Rehabilitation Treatment ◽  
Satisfaction Index

Background: Patient satisfaction has played an important role in the development of health systems. However, the information on patient satisfaction and the returning of the patients for rehabilitation is limited. This study aims to explore the role of different domains in patient satisfaction with the willingness to return for further rehabilitation. Methods: The cross-sectional study was conducted among all 163 patients who were treated at different departments but needed a combination of treatment with rehabilitation at Viettiep hospital, Haiphong city. The Patient Satisfaction Index (PSI) Questionnaire was applied to record the average score of satisfaction. Multivariate logistic regression was used to determine the association between each domain of the PSI and the return for rehabilitation treatment. Results: Among the PSI scale, the strongest correlation was observed between the attitude of medical staff and the equipment and infrastructure of the hospital (r=0.305). The linear regression model indicated that patient satisfaction was associated significantly with the willingness to return for further rehabilitation (OR= 58.442). There were significant associations between the accessibility, equipment and infrastructure, quality of care and treatment, and cost of treatment with the returning for treatment of the patients. Conclusion: The patient satisfaction regarding individual domains should be considered in more detail in order to enhance the rehabilitation treatment of patients after discharging them from the hospital.

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