scholarly journals EFFECT OF MEMBERS KNOWLEDGE AND SERVICE QUALITY AT MEMBERS PARTICIPATIO ON KOPERASI SERBA USAHA (KSU) WARGA SEJAHTERA, KELURAHAN CIPINANG, JAKARTA TIMUR

2013 ◽  
Vol 1 (1) ◽  
pp. 62
Author(s):  
I Ketut R Sudiarditha ◽  
Ari Saptono ◽  
Aprilia Widyastuti
Keyword(s):  
Quality Of Service ◽  
Random Sampling ◽  
Sampling Technique ◽  
Primary Data ◽  
Survey Method ◽  
Quality Of Services ◽  
Multiple Regression Equation ◽  
Systematic Random Sampling ◽  
Significant Difference

This study aims to determine whether there is influence between the knowledge of the members of the cooperative and the quality of service to the participation of members of the all-round cooperative effort (KSU) Warga Sejahtera, village Cipinang, East Jakarta. This research was carried out for two months, starting from May 2010 to June 2011. The study population was the whole business cooperatives (KSU) Warga Sejahtera East Jakarta 355 members. The samples used were 84 members using systematic random sampling technique (systematic random sampling technique). The method used is survey method with the correlational approach, while the acquired data to the variables X1, X2 and Y derived from primary data with test instruments for variable X1 and instruments like questionnaire with Likert scale for X2 and Y which has been in testing the validity and reliability. Processing data using SPSS 17.0. Partially, the influence of knowledge about the cooperative members with the participation of members is 0.803. This means that the influence of the knowledge of the members of the cooperative with the participation of members is strong and positive values. A positive value means that if members of the cooperative knowledge increases, the participation of members will be increased, and vice versa. While the influence of the quality of services with the participation of members is equal to 0.271. This means that the influence of the quality of services with the participation of members is weak and positive values. A positive value means that if the quality of service increases, the participation of members will be increased, and vice versa. F-test knowledge of the influence of members of cooperatives and the quality of services to the participation of members obtained F count equal to 137.423 while the critical value of F or F table is at 3.11, the F count> F table, meaning that there are significant knowledge of the members of the cooperative and the quality of service to participation of members together. R² value obtained is equal to 0.772. This means that the variable knowledge of the members of the cooperative and the quality of service could explain the variability of 77.2% of the variable participation of members, while the rest influenced by other variables not examined. The multiple regression equation obtained was Y = 28.725 + 1,742X1 + 0,209X2. From the above analysis it can be said that simultaneously a significant difference between the knowledge of members of cooperatives and the quality of service to the citizens of member participation in KSU Sejahtera, Cipinang, East Jakarta.

scholarly journals RECEPTIVE SKILLS AMONG B.Ed. TRAINEES

2017 ◽  
Vol 5 (3(SE)) ◽  
pp. 13-17
Author(s):  
N. Archana ◽  
K. Somasundaram
Keyword(s):  
Human Activity ◽  
Random Sampling ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Survey Method ◽  
Low Level ◽  
Coimbatore District ◽  
Significant Difference ◽  
High Level

Language and life are inter-related. The scope of language is widened with the widening scope of human activity. Today there is no activity, which does not find its expression in terms of language. Listening and reading are passive or receptive skills and speaking and writing are active or productive skills. The paper is an attempt to find to identify the receptive skills in English among B.Ed trainees. The investigator adopted the survey method to study receptive skills of B.Ed trainees. The study is based on primary data which is collected from 300 BEd trainees in and around Coimbatore district using simple random sampling technique. The findings reveal that totally 25% of the selected B.Ed. trainees belong to low level of receptive skill, 46.6% of the selected BEd trainees belong to moderate level of receptive skill, 26.6% of the selected BEd trainees belong to high level of receptive skill. Also it is found that there is no significant difference in receptive among the selected B.Ed trainees based on gender and locality.

scholarly journals Impact of Welfare Measures on the Quality of Employees Performance with Special Reference to Construction Industry

2019 ◽  
Vol 5 (2) ◽  
pp. 30-36
Author(s):  
A. Varadaraj ◽  
D. Charumathi
Keyword(s):  
Construction Industry ◽  
Random Sampling ◽  
Sampling Technique ◽  
Primary Data ◽  
Sample Design ◽  
Systematic Random Sampling ◽  
Economic Changes ◽  
Employee Welfare ◽  
Welfare Measures

The concept of employee welfare is vibrant. Its broad viewpoint and contents are inclined to change, depending on social and economic changes that occur in society. Employee welfare includes various services, benefits, and facilities offered to employees by employers. An organization has to provide welfare facilities to their employees to keep their motivation levels high. The study throws light on impact of welfare measures on the employees’ performances with respect to the construction industry. The primary data for the study was collected through a questionnaire. The sample size of the study was 80 and the sample design adopted was a systematic random sampling technique.

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pengunjung di Suban Air Panas Kabupaten Rejang Lebong

2021 ◽  
Vol 13 (1) ◽  
pp. 271
Author(s):  
Lara Ayu Lestari ◽  
Augustin Rina Herawati ◽  
Tri Yuniningsih ◽  
Teuku Afrizal
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Hot Springs ◽  
Hot Spring ◽  
Secondary Data ◽  
Sampling Technique ◽  
Primary Data ◽  
Survey Method ◽  
Visitor Satisfaction

This article aims to investigate the effect of service quality on visitor satisfaction in hot spring tourism areas. The concept of Servqual Parasuraman (quality of service) in 1998 was applied with aspects of responsiveness, reliability, empathy, assurance, and tangibles. This quantitative research was conducted at the Suban Hot Spring Baths, Rejang Lebong Regency. For primary data, the survey method was conducted on 100 respondents from 501 visitors to the Suban Hot Springs Bath in April 2021. Respondents were determined through accidental sampling technique. The survey method uses a closed questionnaire instrument on a Likert scale of 1-5. Secondary data sourced from the official web documentation of the Rejang Lebong Regency Tourism Office. Data analysis using SPSS 16 program with the hypothesis tested using the product moment by looking at the normality and linearity tests. The results of the study found that there was a significant influence between service quality and visitor satisfaction. Almost all aspects tested are significant with a value of <0.50. Of the five tested aspects, the highest score was in the empathy aspect of 16.89 percent and the lowest score was in the reliability aspect, which was 1.99 percent. Overall all aspects studied are significant to visitor satisfaction. Therefore, the high quality of service is directly proportional to the high visitor satisfaction.

scholarly journals ANALISIS PENGARUH INDEPENDENSI, KOMPETENSI DAN AKUNTANBILITAS AUDITOR INTERNAL TERHADAP KUALITAS HASIL AUDIT (Survei Auditor Internal di Pemprov DKI Jakarta)

2019 ◽  
Vol 11 (1) ◽  
pp. 71
Author(s):  
Harry Dwirendra ◽  
Susi Dwimulyani
Keyword(s):  
Hypothesis Testing ◽  
Random Sampling ◽  
Field Research ◽  
Research Field ◽  
City Government ◽  
Primary Data ◽  
Survey Method ◽  
Structured Interviews ◽  
Significant Difference

<p class="Style1"><em>The objectives are: 1) To determine the effect of independence on the quality </em><em>of the audit results. 2) To determine the effect of competence on the quality of the audit </em><em>results. 3) Accountability To determine the effect on the quality of the audit results. This study used a survey method explanatory. Data collection techniques consist of Field Research (Field Research): Structured interviews, Interviews tersruktur and questionnaire methods, techniques of collecting primary data by distributing questionnaires to the respondents intended. Research Library (Library Research). Target population in this study is the senior internal auditor in the city government totaling 148. Techniques used in sampling is the technique of random sampling (simple random sampling). With the formula slovin the sample size in this study is as much as 108 samples. Based on the results of the discussion in which (1) the partial hypothesis testing showed a significant difference to the quality of audit independence (2) partial hypothesis testing showed a significant difference to the quality of the audit competence. (3) Based on the partial hypothesis testing showed a significant difference to the quality of the audit accountability.</em></p>

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

PENGARUH PEMAHAMAN WAJIB PAJAK, KUALITAS PELAYANAN DAN SANKSI PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK PADA KPP PRATAMA SURAKARTA

2020 ◽  
Vol 18 (1) ◽  
pp. 28
Author(s):  
Musa Zul Hazmi ◽  
Suhendro Suhendro ◽  
Riana Rahcmawati Dewi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Random Sampling ◽  
Quantitative Research ◽  
Sampling Method ◽  
Selection Method ◽  
Data Sources ◽  
Data Selection ◽  
Primary Data

This research was conducted to assess whether understanding taxpayers, service quality, and tax penalties against the KPP Pratama Surakarta. Population in this research are Individual Taxpayers at KPP Pratama Surakarta. Data sources in this study are primary data collected by researchers through questionnaires distributed to 110 respondents, but returned and complete questionnaires were 60 respondents . This research is a quantitative research with 60 respondents at KPP Pratama Surakarta.  The data selection method is the random sampling method. The data in this study were processed using the SPSS 21.0 for Windows application. Based on research results understanding taxpayers, service quality, and tax sanctions have a significant effect on taxpayer approval. Understanding tax regulations becomes a benchmark for taxpayers in completing their tax obligations. The quality of service provided by the tax authorities influences taxpayer compliance, indicating that service quality is a benchmark to make taxpayers obey. The existence of tax sanctions that are given expressly will increase the level of compliance, because making taxpayers afraid of being subjected to these sanctions and the stipulation of tax sanctions will deter taxpayers and clear and firm sanctions. Keywords: Understanding, Service Quality, Penalties, Taxpayers

scholarly journals The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City

Jurnal Office ◽  
2021 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Herlina Sakawati ◽  
Nina Agustina ◽  
Sulmiah Sulmiah
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Service Quality ◽  
Significant Influence ◽  
Research Method ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Survey Method ◽  
Inferential Analysis

This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect

scholarly journals PENGARUH PROGRAM MARKETING COMMUNICATION TERHADAP KEPUTUSAN BERKUNJUNG DI TAMAN NASIONAL UJUNG KULON (Survei pada Wisatawan yang Berkunjung ke Taman Nasional Ujung Kulon)

2016 ◽  
Vol 2 (2) ◽  
pp. 407
Author(s):  
Novarin Nurjanah ◽  
Bagja Waluya
Keyword(s):  
Random Sampling ◽  
National Park ◽  
Sampling Technique ◽  
Marketing Communication ◽  
Systematic Random Sampling ◽  
Tourist Attractions ◽  
Communication Programs ◽  
Number Of Visits ◽  
Ecological Tourism

Banten is one province in Indonesia which has a variety of objects and the potential tourism. One of the tourist area is Ujung Kulon National Park. Ujung Kulon National Park is a kind of ecological tourism (ecotourism) that located in Pandeglang. This national park is very well known to foreign tourists and domestic tourists, primarily as a place of preservation of the Javan rhino (one-horned rhino and buffalo). However, tourist arrivals Ujung Kulon National Park in 2010 has decreased, therefore necessary to conduct research on aspects related to increasing the number of visits. including through programs conducted by the marketing communication manager Ujung Kulon National Park. Based on this, the researcher interested to conduct research The Influence of Marketing Communication Programs towards Visiting Decision in Ujung Kulon National Park. The problem of this study are 1). How the idea of marketing communication programs, 2). How the idea of the decision to visit, 3). How does influence marketing communication programs to the visiting decision. This study aims to obtain marketing communication description, visiting decision description and the influence of marketing communications programs to the visiting decision. The technical analysis of the data in this study is used the analysis of the path (path analysis) with a sampling technique is systematic random sampling of 100 respondents. The results of this study indicate that marketing communication programs have a significant influence on the decision to visit. Greatest effect is obtained through advertising and the smallest effect is obtained through the event and experience. This is because advertising is a means of promotion through various media such as print and electronic media that can provide more information to tourists. Suggestion for managers Ujung Kulon National Park, should further develop marketing programs through organized events and improve the quality of tourist attractions as well as provide information best time to visit the National Park Ujung Kulon.

scholarly journals Role of Prayers in Anxiety Management Among the Youth of Pakistan: An Exploratory Study

2021 ◽  
Vol 7 (1) ◽  
pp. 27-35
Author(s):  
Ghulam Shabir ◽  
Arif Ahmad ◽  
Imran Shah ◽  
Rana Faizan Ali
Keyword(s):  
Quality Of Life ◽  
Random Sampling ◽  
Exploratory Study ◽  
Sampling Technique ◽  
Systematic Random Sampling ◽  
Anxiety Management ◽  
Management Method ◽  
The University

Background: Regular feelings of anxiety is a severe life and highly prevalent psychiatric disorder which becomes one of the major cause of death across the globe. Although the exact causes responsible for anxiety are not known only in Pakistan 44 % of the population is facing anxiety problems which leads to many other diseases and low quality of life. Objectives: To investigate whether the youth of Pakistan is facing anxiety problems, what are the major cause of anxiety, how anxiety can be managed, and to study the role of prayers in anxiety management.  Method: The researcher select 400 respondents from two universities of Lahore (the University of Central Punjab and Punjab University) through a systematic random sampling technique. In the first phase, the researcher filters those people who did not face an anxiety problem in the last month. Researchers collect data only from those respondents who can recall and face an anxiety problem in the last month. Results: Rate of anxiety among the youth of Pakistan is alarming, as (71 %) of the respondent said that they face anxiety problems. But there is a very significant relationship between prayers and anxiety management. Conclusion: The researcher concludes that prayers can be used to manage or reduce anxiety.

scholarly journals Mendorong Loyalitas Melalui Kualitas Pelayanan dan Kepercayaan

2021 ◽  
Vol 2 (01) ◽  
pp. 79-88
Author(s):  
Irwan Kurniawan ◽  
Rr Maidarti ◽  
Ris Handayani
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Sampling Technique ◽  
Primary Data ◽  
Survey Method ◽  
Online Data ◽  
Independent Variables ◽  
Independent Variable ◽  
Positive Effect

Penelitian untuk mengetahui pengaruh kualitas layanan sebagai variabel independen pertama dan kepercayaan sebagai variabel independen kedua terhadap loyalitas pelanggan produk UMKM sebagai variabel dependen. Metode Survey melibatkan responden melalui teknik pengambilan sampel yang purposive non random sampling sejumlah 40 konsumen yang pernah menggunakan layanan pembelian UMKM Kuliner di wilayah Cileungsi secara online. Data primer diperoleh dengan  menyebarkan kuesioner. Beberapa uji diterapkan berupa instrumen kuesioner, normalitas, dan regresi berganda. Beberapa temuan dalam penelitian adalah kedua variabel independen yaitu kualitas layanan sebagai independen pertama dan kepercayaan sebagai variabel independen kedua berpegaruh positif terhadap loyalitas sebagai variabel dependen.   Abstract Research to determine the effect of service quality as the first independent variable and trust as the second independent variable on customer loyalty of MSME products as the dependent variable. The survey method involved respondents through a purposive non-random sampling technique of 40 consumers who had used online MSME culinary purchasing services in the Cileungsi area. Primary data obtained by distributing questionnaires. Several tests were applied in the form of a questionnaire instrument, normality, and multiple regression. Some of the findings in the study are that the two independent variables, namely service quality as the first independent and trust as the second independent variable, have a positive effect on loyalty as the dependent variable.

Sign in / Sign up

Export Citation Format

Share Document