scholarly journals Meningkatkan Kualitas Pelayanan Perpustakaan Terhadap Generasi Digital Native

2019 ◽  
Vol 7 (1) ◽  
pp. 57
Author(s):  
Eko Sulistyo
Keyword(s):  
Service Quality ◽  
Communication Technology ◽  
Digital Natives ◽  
The Internet ◽  
Library Services ◽  
Digital Native ◽  
Daily Lives ◽  
Younger Generation ◽  
Improve Service Quality

<p>Improving the Quality of Library Services for Digital Native Generations. The generation of Digital Natives, the younger generation born and living in the internet era, tends to use the internet in their daily lives. They are very master of this and of course require librarians to be able to provide access based communication technology. To improve service quality in addition to facilities and communication technology, libraries must provide collections that can be accessed through the internet, so that they can be read anytime and anywhere, including E-Book, E-Paper and E-Journal. Primarily is the collection of E-Journal.</p><p> </p><p>Meningkatkan Kualitas Pelayanan Perpustakaan  Terhadap Generasi Digital  Native. Generasi <em>Digital Natives</em>, yaitu generasi muda yang lahir dan hidup pada era internet cenderung menggunakan dunia internet dalam kehidupan sehari-hari. Mereka sangat menguasai akan hal ini dan tentunya menuntut pustakawan mampu menyediakan akses berbasis teknologi komunikasi tersebut. Untuk meningkatkan kualitas pelayanan selain fasiltas dan teknologi komunikasi, perpustakaan harus menyediakn koleksi yang sudah bisa diakses melalui internet, sehingga bisa dibaca kapan saja dan dimana saja, antara lain yaitu E-Book, E-Paper dan E-Journal.Utamanya adalah koleksi E-Journal.</p>

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

Cultural heritage: the art library cuts across borders in Sweden

2008 ◽  
Vol 33 (4) ◽  
pp. 39-41
Author(s):  
Kerstin Assarsson-Rizzi
Keyword(s):  
Cultural Heritage ◽  
Modern Technology ◽  
Research Community ◽  
The Internet ◽  
Library Services ◽  
Internet Search ◽  
Royal Swedish Academy ◽  
Search Service ◽  
National Heritage

Vitterhetsakademiens Library (The Library of the Royal Swedish Academy of Letters, History and Antiquities) at the Swedish National Heritage Board is a partner in the development of new services in Sweden, both physically at the Library and digitally on the internet. An agreement signed by four partners in September 2007 aimed to strengthen and develop the Library’s services to the research community. In 2005 seven libraries in Stockholm formed a network with the specific aim of improving the quality of library services for research in the humanities. And in 2007 a new internet search service was launched which enables cross searching of major databases that cover various aspects of the Swedish cultural heritage; this includes two databases hosted by the Library. This process of cutting across institutional and sectoral borders has been facilitated by modern technology.

scholarly journals Reducing convergence time along with improvement in path service quality of border gateway protocol

2018 ◽  
Vol 7 (2.31) ◽  
pp. 203
Author(s):  
Arushi Agarwal ◽  
Ayushi Pandey
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Routing Protocol ◽  
Autonomous Systems ◽  
Border Gateway Protocol ◽  
Convergence Time ◽  
The Internet ◽  
Bgp Routing

Border Gateway Protocol (BGP) is an exterior gateway routing protocol used between various autonomous systems across the internet. BGP helps in selecting the best route for the transmission of data among the users. The transmission policy followed by BGP should be such that it should increase BGP routing performances. This work aims to reduce the convergence time of the network with the improvement of QOS (Quality of Service) in the routing of Border Gateway Protocol. Our results show that we can obtain a reduced framework environment which has a best routing path with better energy and quality, along with reduction in convergence time. 

scholarly journals “A STUDY ON AN IMPACT OF ICT (INFORMATION COMMUNICATION TECHNOLOGY) ON SERVICE QUALITY OF LIBRARY MANAGEMENT: A QUALITATIVE APPROACH”.

2020 ◽  
pp. 1-2
Author(s):  
Kajal Hasmukhbhai Patel
Keyword(s):  
Service Quality ◽  
Communication Technology ◽  
New Technologies ◽  
Information Communication Technology ◽  
Library Science ◽  
Information Communication ◽  
Managerial Implication ◽  
Record Keeping ◽  
Library Management

Today’s world is the era of information overloads. In Colleges and schools, libraries are mesh-up with databases. To maintain databases emerged as a big concern for Librarian. In library science, where now online journals, research papers and articles playing a major role in comparison to offline hardbound book, journals etc., It’s a challenge to Librarian to deal with and to maintain a smooth handling of online database, its record keeping, Account maintenance, etc. Emergence of ICT (Information Communication Technology) in library science is working like a game changer in first look. But, through this research, an in-depth study was carried out to study an impact of ICT on various service quality dimensions of library science. Objective: To study an impact of ICT implementation on service quality of the Library management. Research methodology: Qualitative study. Data collection method: In-depth Interview. Sample unit: Librarian of Arts and Commerce College affiliated with Hemchandracharya North-Gujarat University. Sample Size: 5 Librarians. Conclusion: ICT has significant impact over all five dimensions of service quality. Due to implementation of ICT, task handlings and work efficiencies of Librarians has significantly improved. Librarians were highly satisfied with the usage of ICT software’s. Managerial implication: Findings of this research paper may enlighten the usage of new technologies in the field of Library science. Further scope: The findings of this research can be useful to improve service quality of Library Science Management.

scholarly journals Kesehatan Mental dan Perubahan Aktivitas-Perjalanan Saat Pandemi COVID-19 di Indonesia

2021 ◽  
Vol 5 (2) ◽  
pp. 125-135
Author(s):  
Muhamad Rizki ◽  
Dwi Prasetyanto ◽  
Andrean Maulana
Keyword(s):  
Mental Health ◽  
Linear Regression ◽  
Multiple Linear Regression ◽  
Multiple Linear Regression Model ◽  
Well Being ◽  
The Internet ◽  
Online Data ◽  
Daily Lives ◽  
Online Data Collection

ABSTRAKPandemi COVID-19 telah secara signifikan mempengaruhi bagaimana kita menjalani kehidupan sehari-hari kita. Studi ini bertujuan untuk menginvestigasi dampak perubahan kesehatan mental kepada perubahan aktivitas dan perjalanan saat pandemi di Indonesia. Convenient sampling digunakan untuk menentukan jumlah sampel dan pengumpulan data dilakukan secara online pada masa pandemi dengan kuesioner. Adapun metode regresi linear berganda digunakan untuk menganalisis data. Hasil analisis menujukkan bahwa telah terjadinya perubahan aktivitas dan perjalanan akibat dari pandemi COVID-19. Tipe kesehatan mental seperti depresi dan bosan sangat berkaitan dengan penurunan pola perjalanan, sedangkan kelelahan berkaitan dengan berkurangnya kegiatan berbasis online. Studi ini juga menemukan bahwa masyarakat berpendapatan tinggi cenderung memiliki akses lebih baik terhadap platform online dan melakukan kegiatan online lebih banyak. Kelompok tersebut juga cenderung mengurangi perjalanan keluar tempat tinggal. Studi ini merekomendasikan pembenahan kualitas internet dan pembangunan fasilitas aktif (taman) dekat tempat tinggal untuk mengendalikan pandemi bersamaan dengan menjaga penurunan kesehatan mental.Kata kunci: COVID-19, Aktivitas, Perjalanan, Regresi linear berganda ABSTRACTThe COVID-19 pandemic has significantly affected how we do our daily lives. This study aims to investigate the effect of emotional well-being to the changes in activity and travel during COVID-19 pandemic in Indonesia. Convenient sampling is used for dermine sampling size and online data collection was carried out during a pandemic using a questionnaire. Moreover, the multiple linear regression model is used for data analysis. It is found that there has been a change in activity and travel as a result of the COVID-19 pandemic. The results of the analysis show that several issues related to mental health, such as depression and boredom, are strongly associated with the decrease of out-of-home activities, while fatigue is associated with a lower ICT activities. This study also found that high-income people, which have higher accessibility to ICT, tend to do more online activities and also reduce their out-of-home activities during pandemic. This study proposeimproving the quality of the internet and building active facilities (parks) near residential location to manage the pandemic while maintaining a decline in mental health.Keywords: COVID-19, Activity, Travel, Multiple linear regression

scholarly journals Measuring service quality at Wan Hai Lines outbound services

2020 ◽  
Author(s):  
Ha Nam Khanh Giao ◽  
Duong Ngoc Ha
Keyword(s):  
Service Quality ◽  
Transit Time ◽  
Three Dimension ◽  
Quality Service ◽  
High Quality ◽  
Dimension Analysis ◽  
Full Picture ◽  
Improve Service Quality ◽  
High Quality Service

Service quality is still a new concept to those who works in shipping lines services since it has not been identified as a mandatory factor to increase the competitiveness. Most carriers are currently offering services at the same level of price, transit time, equipment, etc. Thus offering a high quality service is the best way for a carrier to differentiate itself from its competitors in the market. The research aims to conduct an assessment on service quality at Wan Hai Lines outbound services based on the SERVQUAL model, form of dimension-by-dimension analysis. The outcome is the service quality of Wan Hai Lines outbound services can be identified by three dimension Empathy and Responsiveness, Assurance, and Reliability. It would help the management to have a clear and full picture about the current service quality, and to have the ways to improve service quality following the recommendations.

scholarly journals ANALISIS KUALITAS PELAYANAN PUBLIK BADAN PERPUSTAKAAN DAN ARSIP DAERAH PROVINSI RIAU

2014 ◽  
Vol 5 (2) ◽  
Author(s):  
Yuhelmi Yuhelmi ◽  
Nining Sudiar ◽  
Rismayeti Rismayeti
Keyword(s):  
Service Quality ◽  
Qualitative Methods ◽  
Public Service ◽  
Quality Of Services ◽  
Library Services ◽  
Main Function ◽  
Future State ◽  
The People ◽  
New Strategies

This study aims to analyze How Public Service Board of Library and RegionalArchives Riau Province, hereinafter referred to as (BPAD) Riau Province. This isdone to look at the quality and how much success BPAD Riau Province in performingits main function for the people who need the information in the Library, PublicServices how and what has or has not been done by the libraries in improving servicequality perceptions positively or negatively to quality of public services provided bythe Library Visitors Riau BPAD can be used as input for later followed up todetermine new strategies for improving the quality of services that aim to improve ordefend it.Methods used are qualitative methods and data collected by focuss groupdiscussion (FGD) and inferred based on five aspects of service quality therespondents were library patrons who use library services in BPAD as many as 14people consisting of 2 librarians, lecturers 3, 4 general (civil servants and private), 3students of, and 2 students, by using the technique of purposive sampling. Based FGDresults showed that for BPAD reliability aspects are at a good level, for aspects ofresponsiveness and confidence is at a level sufficient to aspects while empathy is at alevel less so for this aspect needs to be improved towards a better, while for theintangible aspects of BPAD services are at a satisfactory level and this needs to bemaintained in order to remain on the future state of the user satisfactory.

scholarly journals A SERVQUAL ASSESSMENT OF INTERNET SERVICE QUALITY IN BHUTAN

2021 ◽  
Vol 5 (10) ◽  
Author(s):  
Phurba Sonam Waiba ◽  
Aita Raj Limboo ◽  
Jigme Sherub
Keyword(s):  
Service Quality ◽  
Online Survey ◽  
Service Providers ◽  
The Internet ◽  
Learning And Development ◽  
Internet Service ◽  
Daily Lives ◽  
Five Dimensions ◽  
Significant Difference ◽  
The Difference

Internet and telecommunication is nowadays one of the core necessities and is in fact required in every aspect of our daily lives. Bhutan introduced the internet and television in 1999. Internet and telecommunication has taken its roots in Bhutan and in every nook and cranny of the country. Given its importance, it is important to time to time assess its quality in the country for learning and development purposes. The study is based on quantitative analysis, using the SERVQUAL instrument. The data was collected through randomly distributed questionnaires through convenience sampling method via google form survey. Sample size of 384 was determined using an online survey monkey tool. The data for this study was analyzed using excel through paired two sample t-test to compare means and to see the significant difference between expectation and perception of the services of each dimension item of all the five dimensions at hypothesized mean difference of zero, alpha value of 0.05. The average gap score is at -0.6 which means that the expectations have not been met and quality of internet service is unsatisfactory. Interesting to note that TANGIBILITY, EMPATHY and RELIABILITY aspects require immediate attention. Generally, the difference between the two means is statistically significant, and therefore there is a statistical significant difference between perceived and expected internet service quality. The study therefore, recommends the (internet service providers) ISPs to consider improvements and rethinking developments on the dimensions discussed in the paper.

scholarly journals Metode Fuzzy Servqual Dalam Mengukur Kepuasan Pasien Terhadap Kualitas Layanan BPJS Kesehatan

2018 ◽  
Vol 5 (1) ◽  
pp. 90-101
Author(s):  
Entin Sutinah ◽  
Odilia Rosdiana Simamora
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
General Hospital ◽  
Five Dimensions ◽  
Physical Evidence ◽  
Level Of Satisfaction ◽  
Improve Service Quality

Abstrak Kurangnya kualitas pelayanan menjadi salah satu kendala terhadap tingkat kepuasan pasien. Pihak rumah sakit juga sering kali kesulitan dalam mengukur kualitas pelayanannya. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pasien yang menggunakan layanan BPJS Kesehatan di Rumah Sakit Umum Daerah Dr. H. Kumpulan Pane. Pengukuran kualitas pelayanan dilakukan dengan metode Fuzzy servqual. Kualitas pelayanan menggunakan lima dimensi yang terdapat dalam servqual yaitu tangibles (bukti fisik), reliability (keandalan), responsiveness (daya tanggap), assurance (jaminan), emphaty (empati). Hasil penelitian ini menunjukkan bahwa nilai gap dari kelima dimensi memiliki nilai negatif. Yang artinya kualitas pelayanan di dapatkan belum sesuai dengan yang diharapkan oleh pasien BPJS Kesehatan. Nilai gap tertinggi adalah dimensi emphaty (empati) dengan nilai gap sebesar 0.15 dan nilai gap terendah adalah dimensi tangibles (bukti fisik) dengan nilai gap 0.49. dengan demikian dapat diketahui bahwa dimensi tangibles (bukti fisik) ini yang menjadi perhatian untuk dapat meningkatkan kualitas pelayanan. Kata Kunci : Fuzzy, Kepuasan, Pelayanan, Servqual Abstract Lack of quality of service becomes one of the obstacles to the level of patient satisfaction. The hospital is also often difficult to measure the quality of service. The purpose of this study is to determine the level of satisfaction of patients who use BPJS Health services in the Regional General Hospital Dr. H. Collection Pane. Measurement of service quality is done by Fuzzy servqual method. Service quality uses the five dimensions contained in the servqual are tangibles (physical evidence), reliability, responseiveness, assurance, empathy. The results of this study indicate that the gap value of the five dimensions has a negative value. Which means the quality of service is not in accordance with the expected by the patient BPJS Health. The highest gap value is the empathy dimension with the gap value of 0.15 and the lowest gap is the dimension of tangibles (physical proof) with the gap value of 0.49. thus it can be seen that the dimensions of tangibles (physical evidence) is of concern to improve service quality. Keywords: Fuzzy, Satisfaction, Service, Servqual

scholarly journals Pengukuran Kualitas Layanan Perpustakaan: Studi Pada Perpustakaan STIE Ekuitas Bandung

2020 ◽  
Vol 3 (1) ◽  
pp. 17
Author(s):  
Asep Saeful Rohman
Keyword(s):  
Service Quality ◽  
Tolerance Limit ◽  
Library Services ◽  
Sampling Techniques ◽  
Service Access ◽  
Information Control ◽  
Calculation Formula ◽  
Access To Information ◽  
Expected Number

This study aims to determine the extent of the quality of library services STIE Ekuitas Bandung. Service quality is seen based on the comparison between the services received by users and their expectations of library services. The scope of the research is on aspects of the attitude of officers (librarians) in serving (Affect of Service), access to information (Information Control), and the library as a place. The method used is a survey with a quantitative approach. Data collection was carried out using questionnaires, interviews, observations, and literature studies. The population of this research is the library members totaling 1594 students. By using non-probability sampling techniques and Yamane sample calculation formula obtained a number of 99 respondents. Data analysis uses the LibQual™ Model by measuring the gaps of services received and services expected by users. Based on the results of the study note that the average service quality is at the tolerance limit. This means that the STIE Ekuitas Bandung Library service received by users is considered quite good by users, which is above the minimum expected number. Another finding is that the library is still not maximal in providing superior services, namely services that are in accordance with the maximum expectations desired by the user.

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