Synchronized Service Delivers Desired Outcomes

2021 ◽  
Author(s):  
David Morris ◽  
Malcolm Atkinson ◽  
Mike Avery ◽  
David Gillespie
Keyword(s):  
Performance Management ◽  
Service Providers ◽  
Risk Mitigation ◽  
Dynamic Environment ◽  
Lessons Learned ◽  
Operating Efficiency ◽  
Service Reliability ◽  
Strategic Partnerships ◽  
Customer Expectations ◽  
Operational Expenditure

Abstract As the subsea well intervention sector ascends from a double-dip downturn, operators are motivated to execute projects with increased agility. By adopting new rationale and supported by strategic partnerships, an enhanced focus on operating efficiency is targeted. This paper discusses how operators can –deliver predictable operational expenditure (opex) results, safeguarding life-of-field economics through routine interventions and robust risk mitigation–align objectives with service providers through technology, strategy, and process–realize value of integrated alliances in the subsea intervention sector. Reliability is the cornerstone on which operational integrity is established. Repeatability is the foundation on which partnerships are formed, forging a synchronized philosophy; pledging operational efficiency as commanded in a dynamic environment; bringing to market a holistic, multileveled, multiskilled solution to subsea interventions; and uniting product and operational experts to evaluate the range of scope requirements selecting fit-for-purpose solutions, delivered with synchronized processes. Here we describe how this approach, coupled with repeatable field-proven product and service reliability and driven by true customer-centric thinking, minimizes operating risk to deliver predictable outcomes. This ethos is demonstrated in action via three case studies that discuss the benefits of combining customer expertise with product and operational specialists during the initiation and planning phases of subsea well intervention projects. The shared examples demonstrate how inculcating a continuous improvement mindset and applying lessons learned to product design, process, and procedures can drive operating efficiency to new levels. Campaigns executed in 2020 by the supplier delivered best-in-class results, exceeding customer expectations. The campaign represented the first fully synchronized service operation on the Q5000 intervention vessel at 90% operating efficiency. In addition, they demonstrated outstanding versatility by outperforming budget on the first deployment of the 15,000 psi intervention riser system (IRS) from the Q4000 intervention vessel. Less than 1% operating nonproductive time (NPT) was attributed to the well access package for the campaign. Sustaining this level of success via collaborative performance management is the next step on the roadmap to ensure this becomes the new normal. Conclusions drawn from customer feedback indicated expectations were surpassed, and that synchronicity is the key that unlocks the door to sustainability in the subsea deepwater intervention sector.

scholarly journals Homelessness during COVID-19: challenges, responses, and lessons learned from homeless service providers in Tippecanoe County, Indiana

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Natalia M. Rodriguez ◽  
Alexa M. Lahey ◽  
Justin J. MacNeill ◽  
Rebecca G. Martinez ◽  
Nina E. Teo ◽  
...  
Keyword(s):  
Social Services ◽  
Service Providers ◽  
Risk Mitigation ◽  
Qualitative Content Analysis ◽  
The United States ◽  
Adverse Outcomes ◽  
Lessons Learned ◽  
Community Based ◽  
Health Crisis ◽  
Community Based Organizations

Abstract Background The COVID-19 pandemic laid bare some of the United States’ most devastating health and social inequities faced by people experiencing homelessness. Homeless populations experience disproportionate rates of underlying health conditions, stigma and marginalization that often disenfranchise them from health and social services, and living conditions that potentiate the risk of COVID-19 transmission and adverse outcomes. Methods Guided by the socio-ecological model, this community-based participatory research study examined the impacts of the COVID-19 public health crisis on people experiencing homelessness in Tippecanoe County, Indiana, and the ways in which homeless service providers prepared for, experienced, and responded to the pandemic. Eighteen (18) semi-structured interviews were conducted with representatives of 15 community-based organizations, including shelters and other homeless service providers. Results Qualitative content analysis revealed myriad challenges at the individual and interpersonal levels faced by people experiencing homelessness as a result of the pandemic, and multilevel responses for COVID-19 impact mitigation in this community. Many of the emergency measures put in place by homeless service providers in Tippecanoe County, Indiana created opportunities for innovative solutions to longstanding challenges faced by homeless populations that are informing better service delivery moving forward, even beyond the COVID-19 pandemic. Conclusions Community-based organizations, including homeless shelters, are uniquely qualified to inform pandemic response and disaster risk mitigation in order to respond appropriately to the specific needs of people experiencing homelessness. The lessons learned and shared by homeless service providers on the frontline during the COVID-19 pandemic have important implications to improve future disaster response for homeless and other vulnerable populations.

We're So Bad It's Funny - Effects of Using Humour in the Marketing Communication of Low-Quality Service Providers

2020 ◽  
Vol 4 (2-3) ◽  
pp. 84-99
Author(s):  
Ilias Danatzis ◽  
Jana Möller ◽  
Christine Mathies
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Purchase Intentions ◽  
Service Performance ◽  
Superior Performance ◽  
Service Research ◽  
Marketing Communication ◽  
Quality Service ◽  
Customer Expectations ◽  
Service Outcomes

Low-quality service providers who are unable or unwilling to compete through superior performance increasingly use humour in their marketing communication to generate positive service outcomes. Yet it remains unclear whether using humour to communicate poor service quality is indeed effective. Based on an online experiment in the context of budget hotels, this study finds that using humour to deliberately communicate poor service quality leads to higher purchase intentions and service quality evaluations by reducing both technical and functional service quality expectations. Theoretically, this study extends humour and service research by providing first empirical evidence for the viability of using humour as an effective tool for leveraging customer expectations of service quality rather than improving service performance. Managerially, these insights highlight how reducing customer expectations is an alternative strategy for attracting new customers and for achieving superior quality evaluations.

Evaluating a Functional Family Therapy Intervention: Challenges and Lessons Learned

2021 ◽  
pp. 104973152098560 ◽  
Author(s):  
Katarzyna Celinska
Keyword(s):  
Family Therapy ◽  
Service Providers ◽  
Evaluation Research ◽  
Evaluation Process ◽  
Outcome Evaluation ◽  
Lessons Learned ◽  
Functional Family Therapy ◽  
Functional Family ◽  
Family Based

Purpose: This case study is the introspective account of the evaluation process of Functional Family Therapy (FFT) as implemented in Middlesex County in New Jersey between 2005 and 2011. The study presents challenges and issues in evaluation falling into three main categories. Methods: The case study is based on the recollections and documented experiences of the author who was responsible for all major aspects of the evaluation including designing the study, collecting the data, and handling daily evaluation activities. Results: The author differentiated among three main categories of challenges. In respect to research design, the relative merits of experimental versus nonexperimental designs and quantitative versus qualitative research methods are discussed. The second set of issues involves developing and exercising the social competence skills necessary to form working partnerships with service providers. The third set encompasses logistical barriers encountered during daily evaluation activities. Conclusions: The challenges and lessons learned from conducting the outcome evaluation of FFT are situated within scholarly debates on evaluation research, with the goal of providing further insights into the on-the-ground implementation and process of program evaluations. The experiences, recollections and processes illustrate challenges and solutions applicable to evaluations of other family-based violence prevention interventions.

scholarly journals Moving through Motherhood: Involving the Public in Research to Inform Physical Activity Promotion throughout Pregnancy and Beyond

2021 ◽  
Vol 18 (9) ◽  
pp. 4482
Author(s):  
Victoria E. Salmon ◽  
Lauren R. Rodgers ◽  
Peter Rouse ◽  
Oli Williams ◽  
Emma Cockcroft ◽  
...  
Keyword(s):  
Physical Activity ◽  
Public Involvement ◽  
Service Providers ◽  
Physical Activity Promotion ◽  
Resource Development ◽  
Physical Activity Behaviour ◽  
Patient And Public Involvement ◽  
Lessons Learned ◽  
Activity Promotion ◽  
Development Outcomes

Information received by women regarding physical activity during and after pregnancy often lacks clarity and may be conflicting and confusing. Without clear, engaging, accessible guidance centred on the experiences of pregnancy and parenting, the benefits of physical activity can be lost. We describe a collaborative process to inform the design of evidence-based, user-centred physical activity resources which reflect diverse experiences of pregnancy and early parenthood. Two iterative, collaborative phases involving patient and public involvement (PPI) workshops, a scoping survey (n = 553) and stakeholder events engaged women and maternity, policy and physical activity stakeholders to inform pilot resource development. These activities shaped understanding of challenges experienced by maternity and physical activity service providers, pregnant women and new mothers in relation to supporting physical activity. Working collaboratively with women and stakeholders, we co-designed pilot resources and identified important considerations for future resource development. Outcomes and lessons learned from this process will inform further work to support physical activity during pregnancy and beyond, but also wider health research where such collaborative approaches are important. We hope that drawing on our experiences and sharing outcomes from this work provide useful information for researchers, healthcare professionals, policy makers and those involved in supporting physical activity behaviour.

scholarly journals IoT Cloud Security Review

2021 ◽  
Vol 54 (4) ◽  
pp. 1-36
Author(s):  
Fei Chen ◽  
Duming Luo ◽  
Tao Xiang ◽  
Ping Chen ◽  
Junfeng Fan ◽  
...  
Keyword(s):  
Case Studies ◽  
Service Providers ◽  
Risk Mitigation ◽  
Rapid Development ◽  
Security Analysis ◽  
Cloud Security ◽  
Future Research ◽  
Security Risk ◽  
Research Attention ◽  
Cloud Systems

Recent years have seen the rapid development and integration of the Internet of Things (IoT) and cloud computing. The market is providing various consumer-oriented smart IoT devices; the mainstream cloud service providers are building their software stacks to support IoT services. With this emerging trend even growing, the security of such smart IoT cloud systems has drawn much research attention in recent years. To better understand the emerging consumer-oriented smart IoT cloud systems for practical engineers and new researchers, this article presents a review of the most recent research efforts on existing, real, already deployed consumer-oriented IoT cloud applications in the past five years using typical case studies. Specifically, we first present a general model for the IoT cloud ecosystem. Then, using the model, we review and summarize recent, representative research works on emerging smart IoT cloud system security using 10 detailed case studies, with the aim that the case studies together provide insights into the insecurity of current emerging IoT cloud systems. We further present a systematic approach to conduct a security analysis for IoT cloud systems. Based on the proposed security analysis approach, we review and suggest potential security risk mitigation methods to protect IoT cloud systems. We also discuss future research challenges for the IoT cloud security area.

scholarly journals Putting sexualized labour in the picture: Encoding ‘reasonable entitlement’ in the lap dancing industry

Organization ◽  
2018 ◽  
Vol 26 (6) ◽  
pp. 783-801
Author(s):  
Sophie Hales ◽  
Kathleen Riach ◽  
Melissa Tyler
Keyword(s):  
Service Providers ◽  
Ethnographic Study ◽  
Semiotic Analysis ◽  
Body Images ◽  
Exchange Relationship ◽  
Customer Expectations ◽  
Corporate Websites ◽  
The One ◽  
The Uk ◽  
Lap Dancing

This article is based on a semiotic analysis of corporate websites in the lap dancing industry. Forming part of a larger ethnographic study of the UK lap dancing industry, it focuses on how the exchange relationship between dancers and customers is shaped by the industry’s online presence. Methodologically, it draws on Hancock’s semiotic approach to the analysis of organizational artefacts and Brewis’s writing on the importance of understanding how sex work is constructed and perceived. The article shows the importance of corporate websites as virtual spaces that landscape customer expectations of the exchange relationship emphasizing how these expectations perpetuate, on the one hand, a very prescriptive range of body images shaping the performance and consumption of lap dancing work, and on the other, an ambiguous suggestion of open-ended possibility. The article argues that, in combination, this landscaping of prescription and possibility constitutes a powerful organization of anticipation underpinning perceptions of reasonable entitlement within the lap dancing exchange relationship considering how this impacts upon the dancers’ experiences of this relationship. The analysis highlights both the importance of virtual corporate spaces in landscaping interactive service exchanges, as well as the intensification that results from the ambiguity encoded within these spaces, requiring service providers to reconcile anticipation and experience, prescription and possibility, within the exchange relationship.

scholarly journals Shifting the evaluative gaze: Community-based program evaluation in the homeless sector

2015 ◽  
Vol 8 (1) ◽  
pp. 43-58 ◽  
Author(s):  
Bruce Wallace ◽  
Bernadette Pauly ◽  
Kathleen Perkin ◽  
Mike Ranfft
Keyword(s):  
Program Evaluation ◽  
Service Providers ◽  
Research Strategy ◽  
Transitional Housing ◽  
Lessons Learned ◽  
Urban Centre ◽  
Community Based ◽  
Community Based Research ◽  
Evaluation Community ◽  
Structural Inequities

Homelessness is a growing social issue that is a consequence of structural inequities and contributor to the development of health inequities. Community-based research (CBR) has been proposed as an effective research strategy for addressing health equities and promoting social justice through participatory processes. The purpose of this article is to examine the application of CBR principles and practices in the homeless sector and the implications for the production of knowledge and social change to address homelessness. Drawing on our experiences as researchers and service providers, we reflect on the significant successes and challenges associated with using CBR in the homelessness sector. In our discussion we emphasise insights, challenges and lessons learned from a community-university partnership that focused on an evaluation of a transitional shelter program in a large urban centre where housing is expensive and often unavailable.Keywords: Homelessness, housing, transitional housing, transitional shelter, program evaluation, community-based research

scholarly journals An evaluation of factors affecting the management of COVID-19 in Bangladesh

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Syed S.M Sadrul Huda ◽  
Afsana Akhtar ◽  
Segufta Dilshad ◽  
Syeeda Raisa Maliha
Keyword(s):  
Health Care ◽  
Care Management ◽  
Service Providers ◽  
Care Service ◽  
Health Care Service ◽  
Health Care Management ◽  
Lessons Learned ◽  
Future Research ◽  
Content Type ◽  
The Social

PurposeThe study aims to gain insights into the management of COVID-19 in Bangladesh to identify the factors that are relevant to managing the pandemic in a developing country.Design/methodology/approachThe study was carried out by pursuing the archival method. The information was collected from credible newspaper reports over the previous months, as well as articles published on the subject of COVID-19.FindingsThe research revealed important and relevant dimensions of the health sector in managing the COVID-19 pandemic. The major factors were doctors, nurses (health service providers), patients, (customers) and society. This is a pioneering paper, which documents the major lessons learned from the management of COVID-19 in Bangladesh concerning three stakeholders of the health-care system, i.e. providers, patients and society. This paper covers the situation regarding the ongoing pandemic from three perspectives – provider, customers and society, and thus, may help to develop future research regarding the development of health-care management models for addressing the pandemic.Research limitations/implicationsThe major limitations of this paper is its over dependence on secondary sources for collecting the information.Practical implicationsThis paper presents the learnings from the pandemic in health-care management in different categories (e.g. social, doctor/nurse, patients), which can help the managers in understanding different dimensions of the health-care sector from different perspectives. The problems as well as the learnings stated in the paper can help the policy makers implement such strategies to ensure better delivery of the medical health-care service during a pandemic.Social implicationsThis paper clearly reveals the social dimensions of the COVID-19 by assessing the social aspects of COVID-19 management. Both social stigma and support are traced out during evaluating the situation. Thus, the social forces will be able to rethink about their role in addressing the social costs of pandemic.Originality/valueThis is a commentary piece.

scholarly journals Library Impact Practice Brief: Supporting Bibliometric Data Needs at Academic Institutions

2020 ◽  
Author(s):  
Shannon Gordon ◽  
Alison Hitchens
Keyword(s):  
Service Providers ◽  
Lessons Learned ◽  
Data Sources ◽  
Campus Community ◽  
Bibliometric Data ◽  
Institutional Level ◽  
Research Libraries ◽  
Library Impact ◽  
The University ◽  
Impact Framework

This practice brief presents research conducted by staff at the University of Waterloo Library as part of the library’s participation in ARL’s Research Library Impact Framework initiative. The research addressed the question, “How can research libraries support their campus community in accessing needed bibliometric data for institutional-level purposes?” The brief explores: service background, partners, service providers and users, how bibliometric data are used, data sources, key lessons learned, and recommended resources.

scholarly journals The Covid-19 Epidemic, China Containment Contexts, and Risk Mitigation, Public Health Lessons Learned, is it Feasible for Europe & Us

2020 ◽  
pp. 1-2
Author(s):  
Hamid Yahya Hussain ◽  
Keyword(s):  
Public Health ◽  
Health System ◽  
Risk Mitigation ◽  
Mortality Rates ◽  
Lessons Learned ◽  
High Morbidity ◽  
Wuhan City ◽  
City Population ◽  
Short Time ◽  
Complete Collapse

Despite the high morbidity and mortality rates of COVID-19 infection china witnessed during the first two months of 2020, and compared to the short time of the epidemic among Wuhan city population in Hubei territory, the response of the health system to the disaster in this country was significantly effective, despite what seemed clear in the early days that the virus was fierce to the point of conquering the capabilities of the country, and it is so explosive, we all had the feeling that China was on the verge of complete collapse within few weeks.

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