Kepemilikan Jaminan Kesehatan dengan Kepuasan Pasien di Puskesmas Jetis 1 Bantul, Yogyakarta

2019 ◽  
Vol 4 (2) ◽  
pp. 325
Author(s):  
Aprianus Umbu Zogara
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Health Insurance ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
Chi Square Analysis

<p><em>Quality of service is an important thing that must be considered by every facility of health services in providing service to patients. Quality of service is closely linked with comprehensive and systematic services to provide excellent service without distinguishing any patients either public or health-care users. The purpose of this study to determine the relationship between the ownership of health insurance with patient satisfaction in Puskesmas Jetis 1 Bantul, Yogyakarta. This research is a quantitative research with cross- sectional design. Samples in this study were patients who came to visit or seek treatment and enrolled in Puskesmas Jetis 1 Bantul as many as 97 people taken by accidental sampling technique. Data were analyzed using chi-square analysis. The results showed most of the respondents who have collateral such as Askes, JKN, Jamkesda, and Jamkesmas (67%) were satisfied with the services provided. The result of chi-square correlation test shows that there is correlation between assurance ownership and patients satisfaction at Puskesmas Jetis 1 Bantul, Yogyakarta which is shown by Sig value. of 0.00 (Sig &lt;0.05). This study can be concluded that there is a significant relationship between guarantee ownership and patient satisfaction with the majority of patients who have more satisfied health insurance.</em></p><p><em><br /></em></p><p><em>Kualitas pelayanan merupakan suatu hal penting yang harus diperhatikan oleh setiap fasilitas pelayanan kesehatan dalam memberikan pelayanan terhadap pasien.Kualitas pelayanan berhubungan erat dengan pelayanan yang komprehensif dan sistematis untuk memberikan pelayan yang prima tanpa membedakan setiap pasien baik umum maupun pengguna jaminan kesehatan. Tujuan penelitian ini untuk mengetahui hubungan antara kepemilikan jaminan kesehatan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta. Penelitian ini merupakan penelitian kuantitatif dengan desain cross-sectional. Sampel dalam penelitian ini adalah pasien yang datang berkunjung atau berobat dan terdaftar di Puskesmas Jetis 1 Bantul sebanyak 97 orang yang diambil dengan menggunakan teknik accidental sampling.Data dianalisis menggunakan analisis chi-square. Hasil penelitian menunjukkan sebagian besar responden yang memiliki jaminan seperti Askes, JKN, Jamkesda, dan Jamkesmas (67%) merasa puas dengan pelayanan yang diberikan. Hasil uji korelasi chi-square menunjukkan terdapat hubungan antara kepemilikan jaminan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta yang ditunjukkan dengan nilai Sig. sebesar 0,00 (Sig &lt; 0,05). Penelitian ini dapat disimpulkan terdapat hubungan yang signifikan antara kepemilikan jaminan dengan kepuasan pasien dengan mayoritas pasien yang memiliki jaminan kesehatan yang lebih merasa puas.</em></p>

scholarly journals The Relationship between Reliability, Responsiveness, and Empathy Aspects with Patient Satisfaction in Pharmacy Installations at Mitra Medika Amplas Hospital

2021 ◽  
Vol 6 (3) ◽  
pp. 99-105
Author(s):  
Daphne . ◽  
Ida Yustina ◽  
Deli Theo
Keyword(s):  
Patient Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Standard Of Living ◽  
Cross Sectional ◽  
Quality Health ◽  
Cross Sectional Design ◽  
Improve Service Quality ◽  
The Relationship

As people's standard of living increases, the demand for quality health also increases. Patient satisfaction is correlated with the quality of service in the hospital. By understanding the level of patient satisfaction, hospital management can learn and improve service quality. The study aims to determine the relationship between reliability, responsiveness, and empathy aspects with patient satisfaction in Pharmacy Installations at Mitra Medika Amplas Hospital. This research was an explanatory quantitative research with cross sectional design. The sample of this study amounted to 60 people and taken by accidental sampling technique. The data obtained through interviews using a questionnaire. The results showed that the level of patient satisfaction in Pharmacy Installations at Mitra Medika Amplas Hospital on reliability aspect was 63.3%, responsiveness aspect was 56.7% and empathy aspect was 81.7%. Based on the result of the research, the suggestion given to the service provider in this case Mitra Medika Amplas Hospital is to improve the performance of health service especially in Pharmacy Installation service by way of monitoring and evaluating periodically with the implementation of the service, evaluating and developing human resources, and infrastructure. Keywords: Reliability, Responsiveness, Empathy, Patient Satisfaction.

scholarly journals Hubungan Pengetahuan dan Dukungan Keluarga dengan Perilaku Penyalahgunaan Napza di Kelas IIA Lembaga Pemasyarakatan Jambi

2018 ◽  
Vol 18 (2) ◽  
pp. 328
Author(s):  
Nel Efni
Keyword(s):  
Drug Abuse ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
Cross Sectional Design ◽  
Broken Home

The causes of drug abuse are complex due to the interaction of various factors, including individual factors such great curiosity to try and unknowingly or think long about the consequences later in life, environmental factors such as family problems or a broken home or social environment / community one even all members become abusers drug. This research is a quantitative research using Cross sectional design. The population in this study is the victim of drug abuse which amounted to 545 people and a total sample of 40 respondents using simple random sampling technique and the data were analyzed using univariate and bivariate by using the chi-square test. There is The relationship of knowledge and family support to the behavior of drug abuse in class IIA prison  Jambi. Expected to be used as inputs in the preparation of the program increased knowledge about the dangers of drugs.

scholarly journals HUBUNGAN ANTARA TINGKAT PENDIDIKAN, PEKERJAAN DAN PENGETAHUAN IBU TENTANG IMUNISASI DENGAN KEBERHASILAN PEMBERIAN IMUNISASI DASAR PADA BAYI

2018 ◽  
Vol 6 (2) ◽  
Author(s):  
Warsini Warsini ◽  
Kevin Anung Joseptian
Keyword(s):  
Total Population ◽  
Sampling Technique ◽  
Education Level ◽  
Work Status ◽  
Maternal Knowledge ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
Chi Square Analysis ◽  
The Relationship

Background: It is undoubted if basic immunization has benefited immensely to child for over the years. Nevertheless there aresome parents who remains reluctant to immunize their children. This condition could be proved by the achievement of UCI (Universal Child Immunization) in 2015 in Klaten which involved 401 villages. There was only 90% of the total population who participated in this program. The Purpose: To analized the relationship between education level, work satus and mother's knowledge about basic immunization with the successness of giving basic immunization to babies. The Subjects: The study was observational analytic with cross sectional design. The population were all mothers who had infants aged 9-12 months in January-February 2018 in Wonosari District taken using total sampling technique. The data was then collected by using questionnaires. The results: Most of the infants were 11 months old (50%), most of mother were 25-35 years old (66.8%), most of the mother's education level was Senior High School (46.7%), most of the mother's knowledge about immunization was high (96.7%), the majority of mothers did not work (53.3%), most infants were fully immunized (96.7%). Chi Square analysis found that the correlation between education level and the successness of immunization in infant p=0.245, work relation with success of immunization giving to infant p=0.341, and relation of mother knowledge about basic immunization with successness immunization giving to infant p=0.000. The conclusion: There was no correlation between the level of education with the successness of immunization in infants (p=0.245), there was no relationship between work status with successness immunization in infants (p=0.341), and there was a statistically significant relationship between maternal knowledge of basic immunization with successness immunization in infants (p=0.000). Keywords: basic immunization, education, employment, knowledge

scholarly journals MUTU PELAYANAN DAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RUANG DAHLIA RSUD KOTA MADIUN

2018 ◽  
Vol 3 (1) ◽  
pp. 21
Author(s):  
Suhadi Prayitno
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Bivariate Analysis ◽  
Chi Square ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
Improve Patient

Service efforts undertaken by the Hospital was to improve the quality of health services quality and affordable by the community in order to improve public health status.Quality of service should be done by Hospital to improve patient satisfaction as a service user. The objective was to analyze association between service quality and patient satisfaction at Dahlia room,Regional Public Hospital Madiun .An observational analysis was conducted with cross-sectional study design. Samples were 78 using purposive sampling techniques. Data were analyzed by chi-square. This study showed that 56,4% respondents said that the quality of service was good. There were 52,6% respondents not satisfied with quality of service. Bivariate analysis showed association between service quality and patient satisfaction (p=0,014). There were an association between service quality and patient satisfaction. Madiun City General Hospital should improve the quality of service so that all patients are satisfied with the services provided.

scholarly journals Android-based Stunting Child Nutrition Application (GiAS) to Assess Macro-nutrients, Zinc, and Calcium in Stunting and Non-stunting Under Two Children

2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Fajarini Putri Hidayat ◽  
Ma'mun Sutisna ◽  
Roni Rowawi ◽  
Hidayat Wijayanegara ◽  
Herry Garna ◽  
...  
Keyword(s):  
Random Sampling ◽  
Child Nutrition ◽  
Community Health Center ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
June July ◽  
Chi Square Analysis

Stunted children will have normal cognitive ability if nutrition is improved. The rapid brain growth in the first 1,000 days of life means that children should not be malnourished. Stunting is generally caused by a lack of macronutrients (carbohydrates, protein, and fat) and micronutrients (calcium and zinc). The mobile application called stunting child nutrition (GiAS) has features that can detect stunting, monitor toddler growth, recommend daily menus for toddlers, nutritional adequacy rate (RDA) in 2019, and others. The purpose of this study was to make it easier to distinguish macronutrients, zinc, and calcium from stunting and non-stunting children aged 12–24 months using the GiAS android application. It is conducted at the Citeureup Community Health Center, Cimahi city, for June–July 2020. The sampling technique was a simple random sampling of 88 respondents. This type of research is an observational analytic with a statistical test is a cross-sectional design. The results of the study using the Mann-Whitney test showed differences in carbohydrates (84.99±26.31 vs 151.16±68.43, p=0.001), protein (30.81±11.03 vs 60.55±38.43, p=0.001), fat (32.80±15.39 vs 64.84±47.81, p=0.001), and calcium (0.55±0.40 vs 1.43±1.16, p=0.001) and there is similarity of zinc (0.005±0.004 vs 0.010±0.016, p=0.084) after 7 days of using the GiAS application between stunting and non-stunting children. The probability value <0.05 means that the application can compare macronutrients, zinc, and calcium between stunted and non-stunted children on the 7th day. Chi-square analysis showed an increase in children's weight and height under five at two weeks and one month (p=0.001). In conclusion, the comparison of macronutrients, zinc, calcium in stunting and non-stunting children aged 12–24 months can be differentiated using the GiAS application. APLIKASI GIZI ANAK STUNTING (GIAS) BERBASIS ANDROID UNTUK MENILAI ZAT GIZI MAKRO, ZINC, DAN KALSIUM PADA ANAK STUNTING DAN NON-STUNTINGAnak stunting akan memiliki kognitif yang normal jika dilakukan perbaikan gizi yang optimal. Pertumbuhan otak yang pesat di 1.000 hari pertama kehidupan menjadikan anak tidak boleh kekurangan nutrisi. Stunting umumnya kekurangan zat gizi makro (karbohidrat, protein, dan lemak) serta zat gizi mikro (kalsium dan zinc). Aplikasi mobile bernama gizi anak stunting (GiAS) memiliki fitur yang dapat mendeteksi stunting, memantau pertumbuhan balita, merekomendasikan menu harian untuk balita, angka kecukupan gizi (AKG) tahun 2019, dan lainnya. Tujuan penelitian ini adalah kemudahan membedakan zat gizi makro, zinc, dan kalsium anak stunting dengan non-stunting usia 12–24 bulan menggunakan aplikasi android GiAS di Puskesmas Citeureup Kota Cimahi periode Juni–Juli 2020. Teknik pengambilan sampel adalah simpel random sampling sebanyak 88 responden. Jenis penelitian ini adalah analitik observasional dengan uji statistik adalah desain cross-sectional (α=0,05). Hasil penelitian  menggunakan Uji Mann-Whitney terdapat perbedaan karbohidrat (84,99±26,31 vs 151,16±68,43; p=0,001), protein (30,81±11,03 vs 60,55±38,43; p=0,001), lemak (32,80±15,39 vs 64,84±47,81; p=0,001), dan kalsium (0,55±0,40 vs 1,43±1,16; p=0,001) serta ada persamaan zinc (0,005±0,004 vs 0,010±0,016; p=0,084) sesudah 7 hari penggunaan aplikasi GiAS antara anak stunting dan non-stunting. Nilai probabilitas <0,05 berarti aplikasi dapat membandingkan zat gizi makro, zinc, dan kalsium antara anak stunting dan non-stunting pada hari ke-7. Analisis chi-square terlihat peningkatan berat badan dan tinggi badan balita pada 2 minggu dan 1 bulan (p=0,001). Simpulan, komparasi zat gizi makro, zinc, kalsium anak stunting dan non-stunting usia 12–24 bulan dapat dibedakan menggunakan aplikasi GiAS.

scholarly journals Relationship between Mothers' Attitudes with Diarrhea Prevention in Toddlers

2020 ◽  
Vol 9 (2) ◽  
pp. 998-1005
Author(s):  
Indah Dewi Ridawati ◽  
Bintoro Nugroho
Keyword(s):  
Quantitative Research ◽  
Community Health Centers ◽  
Health Workers ◽  
Sampling Technique ◽  
Chi Square ◽  
Cross Sectional ◽  
Work Area ◽  
Cross Sectional Design ◽  
Diarrhea Disease ◽  
The Relationship

The prevalence of diarrhea diseases is increasing, the total cases of diarrhea diseases listed in the Work Area Air Lais sub-district Community Health centers Padang Jaya in 2014 reached 230 cases. The purpose of this research is to determine the relationship between mothers’ attitudes with prevention of diarrhea disease in toddlers. This research is a quantitative research with cross sectional design. The sample in this study were mothers with children under five by purposive sampling technique. The participants of this research was 95 mothers and statistical analysis using chi square. Results of the analysis found correlation between maternal attitudes with efforts to prevent diarrhea disease in toddlers (ρ value = 0.000). Expected health workers can improve the promotion for better health and increasing efforts to prevent diarrhea diseases that can be carried by mothers as a prevention of diarrhea disease in Toddlers.

scholarly journals Pola Makan dan Obesitas berhubungan dengan Riwayat Kejadian Hipertensi di Puskesmas Rawasari

2021 ◽  
Vol 10 (2) ◽  
pp. 282
Author(s):  
Filius Chandra ◽  
Iswanto Iswanto ◽  
Aisah Aisah
Keyword(s):  
Nutritional Status ◽  
Health Center ◽  
Significant Relationship ◽  
Communicable Disease ◽  
Sampling Technique ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
Chi Square Analysis ◽  
The Relationship

Hypertension is a non-communicable disease (PTM) which is a very serious health problem both in the world and in Indonesia. One sign of hypertension is an increase in blood pressure. Hypertension is called the silent killer, because people with hypertension often show no symptoms. The research objective was to determine the relationship between diet and obesity with the incidence of hypertension at the Rawasari Public Health Center in Jambi City in 2019.This study used a cross sectional design, which was carried out in August 2019, 64 hypertension respondents at the Rawasari Health Center were taken using purposive sampling technique. The research variables were diet and obesity  which were analyzed using the chi-square test.This study showed that most respondents had hypertension (92.2%). most of the diet frequently (51.6%). and  nutritional status (50%). Chi-square analysis showed  that there was a relationship between diet and hypertension (p= 0.016) and chi-square analysis showed that there was no relationship between obesity  and hypertension (p= 0.0162). There is no significant relationship between diet and hypertension, and there is no significant relationship between nutritional status and hypertension

ANALYSIS OF THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PATIENT SATISFACTION IN POLYCLINIC ACUPUNCTURE AND HERBS LKTM PALEMBANG

2021 ◽  
Vol 7 (1) ◽  
pp. 35-42
Author(s):  
Nurehan Maulana ◽  
Leni Novianti ◽  
Sutriyati Sutriyati
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Health Workers ◽  
Active Role ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
The Relationship

Background: Satisfactory and quality service will form patients/customers loyalty, and satisfaction is very closely related to word of mouth. The next effect will continue on the process of forming an improved image of health care agencies. The standard of patient satisfaction in health services is set nationally by the Ministry of Health at a minimum for patient satisfaction, which is above 95%. The purpose of this study is to find out the relationship between the quality of service in aspects of staff attitude, service facilities, and rates/fees with patient satisfaction in polyclinic acupuncture and herbal LKTM Palembang. Methods: This research is quantitative and uses an analytic survey with a cross sectional design. The sample in this study were all patients of the Palembang Community Traditional Health Workshop (LKTM) in 2020 who visited during the study period, numbering 85 people. Result: Based on the results of the study, 62.4% expressed satisfaction with the services in Polyclinic Acupuncture and Herbs (LKTM). The dimension that needs to be improved is the Assurance dimension in the officer's capability section. Based on the result of Chi-Square statistical test, the level of patients satisfaction to the service attitude of the officer, with a p-value of 0.000. Recommendation: for LKTM Palembang, it is expected to improve the quality of existing health workers and always play an active role in health services, maintain existing facilities, and review the costs set.

scholarly journals ANALISIS KEPUASAN IBU BERSALIN DI RUANG KEBIDANAN

2020 ◽  
Vol 2 (1) ◽  
pp. 18-23
Author(s):  
Hesti Kurniasih ◽  
Vina Nurul Utami ◽  
Sumiyati Sumiyati ◽  
Affi Zakiyya
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Quantitative Research ◽  
Univariate Analysis ◽  
Wilcoxon Test ◽  
Cross Sectional ◽  
Method Performance ◽  
Normality Test ◽  
Improve Patient

Patient satisfaction is the most important thing that needs to be prioritizied by the Hospital. To achieve the quality of service according to patient expectations, the hospital always prioritizes patient satisfaction through continous improvement in the quality of service by implementing correct practives, increasing human resource competence (HR) and applying adequate technology. Research this is a type of quantitative research with approach cross sectional. The population in this, study were all maternity patients for a period of 1 month. The number of samples that met the inclusion criteria from September 11 to October 11, 2017 wa 77 people. Univariate analysis with the Importnace-method Performance Analysis. The IPA method is done by calculating the level of conformity and a Cartesian diagram of expectations and reality. To determine the different test, the researcher first conducted a normality test on variabels; tangible; reliability, responsivess, assurance, and empathy using Kolmogorof-Smirnof (because the sample 50) with a significant value0.05 (Dahlan, 2014). It was concluded that the data was not normally distrtributed. So researchers use the Wilcoxon test (because the data are not normally distributed) to determine the different test (Dahlan, 2014). On the dimensions of the study carried out still requires changes to improve patient satisfaction.

scholarly journals The Correlation Between Head Nurse Supervision And Handover Implementation In Inpatient Ward RSUD Petala Bumi Riau Province

2019 ◽  
Vol 5 (2) ◽  
pp. 71-75
Author(s):  
Susi Erianti ◽  
Rani Lisa Indra ◽  
Beni Sepila
Keyword(s):  
Quantitative Research ◽  
Correlation Method ◽  
Sampling Technique ◽  
Supervisory Relationship ◽  
Head Nurse ◽  
Chi Square ◽  
Cross Sectional ◽  
Inpatient Ward ◽  
Chi Square Test ◽  
Cross Sectional Design

Handover was a communication that accurred at the trun of shift, which had the purpose of communicating infformation about the state of the patient on previouse nursing care. If handover was not carried out properly  it could lead to undesirable things (KTD). This research aimed to know the supervisory relationship between head of the room and handover practice. The study was quantitative research with correlation method and cross sectional design. Samples of this study were 40 people that taken using total sampling technique. The data were analyzed in univariat and bivariate, univariate used frequency distribution and bivariate used chi square test. The results showed that 85% were female, 57,5% were D III, 92,5% on 3rd level were (>5 years), 92,5% were absence of ward training, 57,5% of respondents stated that supervisory relationship was good, 60,0% of respondents handover implementation was not appropriate SOP and there was a significant relationship between the head of the room with handover implementation (p =0,013<0,05). It was expected that the hospital management paid more attention to the nurse’s work to match the existing SOP.

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