PENINGKATAN KUALITAS LAYANAN KONSUMEN PADA RADIO RADIO DAKWAH ISLAMIAH 100,5 Fm

The purpose of this study was to determine the quality of service on 100.5 FM Radio Dakwah Islamiah, to know what service attributes less value performance and find out what attributes can be developed as a new added value, and to identify targets and priority repairs to be carried out by RDI 100.5 FM. The analysis tool used is Quality Function Deployment (QFD) by means House of Quality (HOQ) to convert the customer's voice directly to the technical requirements of the services produced. This study uses six operational variables, namely quality management, design of products and services, layout, location, process design and capacity, human resources in the job design attributes translate what the customer needs. The results of analysis shown that the quality of existing services in RDI 100.5 FM that is pretty good, but need repair and upgrading to meet the expectations of listeners is on the attributes of the hospitality crew, modulation radio announcer voice clarity. It is also shown to attribute that has a value that is less performance such as signal coverage, the number of pauses, specialization of employees, and knowable steps can companies do to improve the quality of service that has been sorted based on targets and priorities.

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Quality of Service and Brand Trust Against Decisions Using Indihome in Ciputat Area of South Tangerang

Jurnal Mandiri ◽

10.33753/mandiri.v5i1.161 ◽

2021 ◽

Vol 5 (1) ◽

Author(s):

Senen Santoso ◽

Siswi Wulandari

Keyword(s):

Quality Of Service ◽

Random Sampling ◽

Sales Promotion ◽

Sampling Techniques ◽

Analysis Tool ◽

Purchase Decisions ◽

Brand Trust ◽

Analysis Method ◽

Purchasing Decisions

The purpose of this study is to know the influence between sales promotion to purchase decisions, to know the influence between the quality of service to purchasing decisions, to know the influence between brand trusts on purchasing decisions. The analysis method used is multiple linear regression using SPSS 25 analysis tool. The object of the research in this study was indihome customers of Ciputat region as many as 100 people with random sampling techniques (probability sampling). The results of the analysis stated that partially sales promotion affects purchasing decisions, partially the quality of service services affects purchasing decisions and partially brand trusts affect purchasing decisions, simultaneously (sales promotion, service quality and brand trust) affect purchasing decisions. Concluded in this study is sales promotion influences the decision to use Indihome, the quality of service influences the decision to use Indihome, brand trust influences the decision to use Indihome, simultaneously the promotion of sales of services and brand trust influences the decision to use Indihome.

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Grid Workflows with Encompassed Business Relationships

Grid and Cloud Computing ◽

10.4018/978-1-4666-0879-5.ch604 ◽

2012 ◽

pp. 1332-1348

Author(s):

Dimosthenis Kyriazis ◽

Andreas Menychtas ◽

Theodora Varvarigou

Keyword(s):

Quality Of Service ◽

Service Providers ◽

Added Value ◽

Business Relationships ◽

Qos Provisioning ◽

Grid Services ◽

Qos Parameters ◽

Mapping Process ◽

Selection Of

This chapter focuses on presenting and describing an approach that allows the mapping of workflow processes to Grid provided services by not only taking into account the quality of service (QoS) parameters of the Grid services but also the potential business relationships of the service providers that may affect the aforementioned QoS parameters. This approach is an integral part of the QoS provisioning, since this is the only way to estimate, calculate, and conclude to the mapping of workflows and the selection of the available service types and instances in order to deliver an overall quality of service across a federation of providers. The added value of this approach lays on the fact that business relationships of the service providers are also taken into account during the mapping process.

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Grid Workflows with Encompassed Business Relationship

Quantitative Quality of Service for Grid Computing ◽

10.4018/978-1-60566-370-8.ch007 ◽

2011 ◽

pp. 128-145 ◽

Cited By ~ 1

Author(s):

Dimosthenis Kyriazis ◽

Andreas Menychtas ◽

Theodora Varvarigou

Keyword(s):

Quality Of Service ◽

Service Providers ◽

Added Value ◽

Business Relationships ◽

Qos Provisioning ◽

Grid Services ◽

Qos Parameters ◽

Mapping Process ◽

Selection Of

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANCO NACIONAL COMERCIO TIMOR LESTE

E-Jurnal Ekonomi dan Bisnis Universitas Udayana ◽

10.24843/eeb.2017.v06.i11.p05 ◽

2017 ◽

pp. 3857

Author(s):

Artur Avila de Jesus Boavida

Keyword(s):

Quality Of Service ◽

Customer Loyalty ◽

Linear Regression Analysis ◽

Quality Of Services ◽

Sample Collection ◽

A Value ◽

Timor Leste ◽

Financial Transactions ◽

Customer Satisfaction And Loyalty

The purpose of this research to explain the influence of the quality of service for customer satisfaction and loyalty .Of respondents used as many as 120 with the sample collection technique using a purposive the sampling method and criteria for 1 years to customers .Linear regression analysis of data using techniques and was presented with the application of double spss .Test the validity of an instrument of free and variable variable bound having a correlation coefficient with a value above 0.30 positive .The results of konformatori variable quality of services , satisfaction and loyalty of customers have known that all indicators of loading up 0.60 factor Based on the results of the coefficients determinan 45.48 % capable of being explained this model and the rest 54.51 influenced by other factors .The results of the testing of hypotheses service quality influential significantly to satisfaction .The quality of service influential significantly to customer loyalty and satisfaction influential significantly to customer loyalty . Based on the discussion of the results of research and the need of advice given to improvements in the dimensions of quality of services especially physical evidence that is the facility as a means to do financial transaction as well as the dimensions of resources in the delivery of tangap clear information to meet the expectations so that customers remain loyal in using the product and is still conducting financial transactions.

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Analisis Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Unit Pel ayanan Pendapatan Daerah Pontianak Wilayah I

JURNAL MANAJEMEN MOTIVASI ◽

10.29406/jmm.v11i1.61 ◽

2016 ◽

Vol 11 (1) ◽

pp. 556

Author(s):

Riyanti Herawati

Keyword(s):

Quality Of Service ◽

Data Collection ◽

Service Quality ◽

Motor Vehicle ◽

Sampling Technique ◽

Analysis Tool ◽

Descriptive Data ◽

Region I ◽

Service Vehicles

The aim of this study was to determine the quality of taxpayer service vehicles on Revenue Services Unit Lagos Region I. The method used in this research is descriptive. Data collection techniques are observation, interviews and questionnaires. The sample of 100 persons of the population in the form of compulsory motor vehicle tax. Sampling technique is purposive. Analysis tool used is Service Quality (SERVQUAL). The analysis showed that the quality of service is not satisfactory for the respondent. It can be seen through a comparison of the scores obtained by the perception of -0.508, while the expectation of which amounted to -0.55.

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ANALISIS PENGARUH KUALITAS LAYANAN, KUALITAS FUNGSIONAL, DAN KUALITAS TEKNIKAL TERHADAP KEPUASAN PELANGGAN (STUDI KASUS PADA SUZUKI MEDAN JAYA GROUP JL. KATAMSO NO 78 YOGYAKARTA)

Jurnal Manajemen ◽

10.26460/jm.v4i1.167 ◽

2016 ◽

Vol 4 (1) ◽

Author(s):

Ulfah Yuliana

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Service Quality ◽

Service User ◽

Technical Quality ◽

Descriptive Research ◽

A Value ◽

Functional Quality ◽

Research Type

This research aims to determine the effect of service quality , functional quality , and technical quality of the service user customer satisfaction Suzuki motorcycle servicing of Medan Jaya Group Yogyakarta. This research is a quantitative study descriptive research type. There are three independent variables , namely the quality of service, functional quality, and technical quality. While the dependent variable is customer satisfaction. The population in this study is customer of Suzuki Medan Jaya Group service motorcycle Katamso Number 78 Yogyakarta. Sample of 100 respondents using accidental sampling approaches. Based on the analysis of data obtained the following results : There is a simultaneous influence between the variables of service quality, functional quality, and technical quality of the service user customer satisfaction of Suzuki motorcycle servicing Medan Jaya Group Yogyakarta, the significant value of 0.000, with a regression equation Y = 0.148 X1 + 0.576 0.251 X2 + X3. There is a significant effect of the variable quality of service to customer satisfaction of Suzuki Motorcycle Medan Jaya Group Yogyakarta services with t value 2.359 with a significance value of 0.02. There is a significant effect of the variable functional quality to customer satisfaction of Suzuki Motorcycle Medan Jaya Group Yogyakarta services with t value 7.772 with a significance value of 0.000 . There is a significant effect of the variable technical quality to customer satisfaction of Suzuki Motorcycle Medan Jaya Group Yogyakarta services with t value 3.400 with significant value of 0.001 . Great contribution value of 69.4 % while the remaining 30.6 % is influenced by other factors . The results of the analysis using stepwise method showed that the functional quality dimension (X2) has the most dominant effect on customer satisfaction (Y) with a value of 10,017 t and a significant level of 0.000. Key words : quality of service , functional quality , technical quality and customer satisfaction.

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Analisis Pengaruh Kualitas Produk, Harga, Kualitas Pelayanan, Dan Promosi Terhadap Kepuasan Konsumen Pada Toko Kue Xyz Di Jakarta

Jurnal Manajemen Bisnis dan Kewirausahaan ◽

10.24912/jmbk.v3i4.4997 ◽

2019 ◽

Vol 3 (4) ◽

Author(s):

Sylvia Permata Sari

Keyword(s):

Quality Of Service ◽

Linear Regression ◽

Customer Satisfaction ◽

Multiple Linear Regression ◽

Analysis Tool ◽

Product Price

The purpose of this research is to find out the variables that affect the customer satisfaction, this research is conducted in order to find out whether quality of product, price, quality of service, and promotion influence the customer satisfaction at xyz cake store in jakarta . analysis tool used to measure the influence of the elements mentioned above are multiple linear regression. Based on the analysis, it can be concluded that simultaneously the variable of product (X1), quality of service (X2), price (X3), and promotion (X4) influence the customer satisfaction (Y). it is also consluded that partially (individual)The quality of product, price, quality of service, and promotion influence the customer satisfaction. the result shows that quality of product and quality of service have the most impact significantly on customer satisfaction of cake product at xyz cake store.

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HARGA, PROMOSI, DAN KUALITAS PELAYANAN SEBAGAI ANTESEDEN KEPUASAN PELANGGAN YANG DI MEDIASAI OLEH KEPUTUSAN MENGGUNAKAN OJEK ONLINE DI YOGYAKARTA

Jurnal Fokus Manajemen Bisnis ◽

10.12928/fokus.v9i2.1562 ◽

2020 ◽

Vol 9 (2) ◽

pp. 241

Author(s):

Taufiq Hidayat ◽

Sukardi Sukardi

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Sampling Method ◽

Sampling Technique ◽

Primary Data ◽

Analysis Tool ◽

Independent Variables ◽

The City ◽

Positive Effect

Customer satisfaction is an asset for the company to be a benchmark for the company's success in serving customers. Since its establishment in 2010, GOJEK has consistently served the community, presenting efficient and effective transportation to the Indonesian people spread across several cities. By maintaining the values of a friendly Indonesian character. The population in this study were GO-JEK users. While the sample in this study is GO-JEK users more than once in the city of Yogyakarta. The sampling technique uses a non-probability sampling method. While the data used in this study are primary data by obtaining the data needed by using information techniques, namely by distributing questionnaires. The analysis tool uses multiple linear regression, and doing a partial test knowing whether the independent variables individually have a significant effect on the dependent variable, do the r-test to measure the ability of the model to explain the ability of the dependent variable.The results of the analysis can be concluded that: Price does not have a positive effect on user decisions. Promotion does not have a positive effect on user decisions. Service quality does not have a positive effect on user decisions. User decisions have a positive effect on customer satisfaction. User decisions do not mediate between Price, Promotion and Quality of Service.

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PERANCANGAN MUTU COOKIES LIDAH KUCING UBI JALAR MENGGUNAKAN METODE QFD

JURNAL AGROTEKNOLOGI ◽

10.19184/j-agt.v11i02.6528 ◽

2018 ◽

Vol 11 (02) ◽

pp. 193

Author(s):

Dini Nastiti Anjarsari ◽

Bambang Herry Purnomo ◽

Nurhayati Nurhayati

Keyword(s):

Quality Function Deployment ◽

Packaging Material ◽

Business Development ◽

Quality Attribute ◽

Sweet Potatoes ◽

Marketing Segmentation ◽

Technical Requirements ◽

Quality Design ◽

Processed Products

UD. Nula Abadi is one of home industry that produces flour and the processed products from sweet potatoes in Bondowoso regency. Lidah kucing is one of UD. Nula Abadi cookies that has potential prospect to develop because these cookies can go into all of marketing segmentation. The aimed of this research are to identify costumer’s quality attribute and to design the quality of lidah kucing UD. Nula Abadi to fulfil costumer’s quality attribute. This research used quality function deployment. The result of this research shows that quality attribute which has being customers priority based on mapping with the technical requirements and competitive profile are taste, packaging material, and texture. The quality design that can be applied for UD. Nula Abadi are keeping the quality of sweet potato, calibrating scale machine, using oven that complete with timer and thermostat, using the packaging material that can be kept the shape of lidah kucing, training the employee to keep production process in accordance with standard operational procedure, having a partnership with local government in terms of promotion and business development. Keywords: sweet potatoes, cookies, QFD

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Analisis Perbandingan Kualitas Pelayanan Pada PT. Pos Indonesia Dan J&T Express Di Tenggarong

Jurnal Ekonomi & Manajemen Indonesia ◽

10.53640/jemi.v21i2.954 ◽

2021 ◽

Vol 21 (2) ◽

pp. 49-61

Author(s):

Martha Trya Fatimah ◽

Erwinsyah Erwinsyah ◽

Ali Akbar

Keyword(s):

Quality Of Service ◽

Service Quality ◽

Quantitative Data ◽

Sampling Method ◽

Analysis Tool ◽

Questionnaire Data ◽

Purposive Sampling ◽

Consumer Complaints ◽

Physical Defects

Abstract: The purpose of this study was to compare the quality of service at PT Pos Indonesia and J&T Express in Tenggarong. The problem in this research is the reality that occurs in expedition services and at PT Pos Indonesia and J&T Express in Tenggarong related to consumer complaints such as delivery of goods not on time, checking through the item tracking feature sometimes errors, lost goods during delivery, goods have physical defects when arrive at the destination, the response to consumer complaints is not well served, and so on.This study uses quantitative data obtained from questionnaire data. The number of research samples as many as 100 people using purposive sampling method. The analysis tool uses the Mann Whitney U test.Based on the results of the study indicate that there are differences in service quality at PT Pos Indonesia and J&T Express in Tenggarong. This is evidenced from the results of calculations using SPSS, the Asym Sig value on the tangible dimension is 0.000, Asymp Sig on the empathy dimension is 0.013, Asymp Sig on the responsiveness dimension is 0.001, Asymp Sig on the reliability dimension is 0.013 and Asymp Sig on the guarantee 0.000. This shows that all dimensions have Asymp sig < 0.05, so the hypothesis which states "that there is a difference in service quality between PT Pos Indonesia and J&T Express in Tenggarong" is accepted because it is proven to be true. Keywords: Service Quality, Tangible, Empathy, Responsiveness, Reliability, Assurance

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