scholarly journals A knowledge taxonomy in the context of organizational routines: an study in a public university

2019 ◽  
Vol 29 (2) ◽  
Author(s):  
Sergio Evangelista Silva ◽  
Luciana Paula Reis ◽  
Alana Deusilan Sester Pereira ◽  
June Marques Fernandes
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Current Knowledge ◽  
Practical Implication ◽  
Public University ◽  
Alternative View ◽  
Organizational Routines ◽  
Specific Knowledge ◽  
Theoretical Contribution ◽  
Types Of Knowledge

Knowledge is one of the most important assets in organizations. While there are several studies about knowledge management, there are few texts dedicated to classifying the existing types of knowledge. As such, the concept of knowledge is overlooked in the literature. Hence, this situation poses a dilemma: how could a thing that is not well understood be adequately managed? Drawing on current knowledge taxonomies and the organizational routines concept, we address this gap by outlining a taxonomy of how knowledge is manifested in the execution and structuration of organizational routines. This taxonomy is generated through the grounding process of examining the organizational routines of an academic department in a public university. As the main result, it was identified four basic types of knowledge: stable-reproducible, problem-solving, incremental-shift, and paradigmatic-shift. As main theoretical contribution, this paper introduces a knowledge taxonomy, which is an alternative view in relation to the current taxonomies. As a practical implication, these four types of knowledge presented point out to the necessity of the development of specific knowledge management practices for each type of knowledge.

A comparative perspective of knowledge management via social media: India and China

2015 ◽  
Vol 22 (2) ◽  
pp. 93-114 ◽  
Author(s):  
Michelle Liu ◽  
Pramila Rao
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Management Practices ◽  
Current Knowledge ◽  
Global Market ◽  
Comparative Perspective ◽  
Content Type ◽  
Wide Range ◽  
Depth Analysis ◽  
India And China

Purpose – This research paper aims to showcase current knowledge management (KM) practices via social media that is being adopted by organizations in India and China. India and China are considered leading economies in today’s global market. Any understanding of management practices in these countries will help practitioners in doing businesses in these nations. Design/methodology/approach – This conceptual paper analyzes KM practices in India and China using an in-depth analysis of the extant literature to provide a comparative perspective of KM policies in these two economies. This paper has used a wide range of scholarly and non-scholarly databases from ABI Global Inform to Business Source Complete to Google Scholar among others. Findings – This research offers valuable insights into characteristic KM trends followed by Indian and Chinese firms. This paper also highlights different approaches adopted by these two cultures in managing their KM practices. The study also provides hypotheses that can be tested by potential scholars. This paper also offers theoretical models to understand this concept better. Practical implications – This paper also provides implications for practice by identifying guidelines for global managers. These frameworks might serve as preliminary parameters for practitioners planning to establish KM practices in India and China. Originality/value – This paper compares and contrasts KM practices in one of the two largest BRIC (Brazil, Russia, India and China) economies which have not been addressed in the literature before. It also combines two theoretical frameworks from different fields (information technology and human resource management) providing a richer viewpoint on the subject.

scholarly journals Knowledge Management Practices and the Focus on the Individual

2014 ◽  
Vol 10 (1) ◽  
pp. 26-42 ◽  
Author(s):  
Isabel Rechberg ◽  
Jawad Syed
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Communities Of Practice ◽  
Human Resource ◽  
Management Practices ◽  
Current Knowledge ◽  
Organisational Culture ◽  
Knowledge Management Practices ◽  
The Individual

This paper reviews the current knowledge management (KM) practices to examine the attention (or lack thereof) paid to the individual in managing knowledge in organisations. It identifies and reviews four key practices of KM - i.e., information technology, organisational culture and structure, communities of practice, and human resource practices - to examine how knowledge is interpreted, processed and managed, and the role individuals play in such interpretations, processing and management. The review shows that existing KM practices may be improved through an increased focus on the role of individuals (an individual-centric approach) in designing and implementing KM in organisations.

scholarly journals Knowledge Management Practices and the Focus on the Individual

2016 ◽  
pp. 1539-1556
Author(s):  
Isabel Rechberg ◽  
Jawad Syed
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Communities Of Practice ◽  
Human Resource ◽  
Management Practices ◽  
Current Knowledge ◽  
Organisational Culture ◽  
Knowledge Management Practices ◽  
The Individual

This chapter reviews the current knowledge management (KM) practices to examine the attention (or lack thereof) paid to the individual in managing knowledge in organisations. It identifies and reviews four key practices of KM - i.e., information technology, organisational culture and structure, communities of practice, and human resource practices - to examine how knowledge is interpreted, processed and managed, and the role individuals play in such interpretations, processing and management. The review shows that existing KM practices may be improved through an increased focus on the role of individuals (an individual-centric approach) in designing and implementing KM in organisations.

Knowledge Management in Pharmaceutical Companies in Chennai City – A Study with reference to Employee’s Awareness and Service Quality

GIS Business ◽  
2019 ◽  
Vol 14 (6) ◽  
pp. 146-150
Author(s):  
E. Nafeza
Keyword(s):  
Knowledge Management ◽  
Service Quality ◽  
Management Practices ◽  
Research Work ◽  
Bench Mark ◽  
Pharmaceutical Companies ◽  
Types Of Knowledge ◽  
Different Types ◽  
Management Techniques ◽  
Chennai City

The paper focuses on the emergence of Knowledge Management in Pharmaceutical Companies and its impact on employee’s awareness and service quality. The present era is coping its attention towards Knowledge Management. Knowledge Management has become a most needed approach and various strategies that are adopted for managing knowledge. There are various effects of Knowledge Management in employee awareness and service quality. The objective of the study is to analyze different types of Knowledge Management Techniques adopted in Pharmaceutical Companies and to examine its effect of services in the organization. This study is analytical and conceptual since my research work is still in progress. The data taken is secondary and descriptive in nature which explores the detailed analysis of strategies adopted in companies by integrating insights from the literature on Organizational Services and Knowledge Management. Detailed research may be undertaken to equip the Pharmaceutical Companies with Knowledge Management to bench mark their talent management practices and identify the gaps in development road of execution that generate innovative ideas for development of companies and to up bring the human resource skills.  

Primary knowledge management practices applied in Brazil, Russia, India and China (BRIC) industries from 2001-2010

2016 ◽  
Vol 20 (4) ◽  
pp. 812-828 ◽  
Author(s):  
Renata V. Klafke ◽  
Caroline Lievore ◽  
Claudia Tania Picinin ◽  
Antonio Carlos de Francisco ◽  
Luiz Alberto Pilatti
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Explicit Knowledge ◽  
Practical Implication ◽  
Empirical Studies ◽  
Special Role ◽  
Content Type ◽  
Bric Countries ◽  
Scopus Database ◽  
India And China

Purpose This study aims to expose the main knowledge management (KM) practices applied in BRIC (Brazil, Russia, India and China) industries using scientific literature published in the Scopus database from 2001 to 2010. Design/methodology/approach A search was performed in papers selected from the Scopus database, which houses the KM practices of industries in BRIC countries. Findings The results show that Brazil, Russia and India have an easier way of converting tacit knowledge into explicit knowledge compared to China, where informal relationships of trust and friendship play a special role within organizations, as well as where the political structure (communism) is an intervening factor. Brazil, Russia and India practice similar KM mechanisms such as the use of technology, process standardization and electronic data management. They also model the positive experiences of western companies. In China, interpersonal relationships shape the tacit and explicit features of organizations. Research limitations/implications The methodological filter could potentially limit the volume of responses, as not every case study can demonstrate the usual practices of KM. Empirical studies are able to capture the nuances and even provide a holistic picture of these practices. Practical Implications The results have practical implication, in particular. They are expected to help managers and workers to better comprehend KM practices in BRIC countries or even suggest new KM practices in the business. Originality/value The main discussion of this paper brings together a large range of KM practices applied in BRIC, addressing similarities and differences between KM deployments.

Customer product returns – feedback and knowledge management

2019 ◽  
Vol 23 (2) ◽  
pp. 149-164 ◽  
Author(s):  
Alena Klapalová
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Business Processes ◽  
Current Knowledge ◽  
Soft Systems Methodology ◽  
Product Returns ◽  
Complex Situation ◽  
Systems Methodology ◽  
Content Type ◽  
Returns Management

Purpose The purpose of this paper is to provide a multidimensional understanding of the management of feedback from customer product returns and the management practices that lead to the occurrence of product returns in the context of knowledge management. The characteristics of product returns indicate that to manage them requires specific knowledge management, as the nature of their management is rather complex. Design/methodology/approach Understanding of feedback concept for the purpose of product returns avoidance management and its linkages with knowledge management through the theoretical review was performed first. Second, soft systems methodology (SSM) to analyze the very complex situation, as the product returns present, provided the conceptual framework for empirical research. The principles and best practices of SSM were followed and an analysis of documents together with the theoretical knowledge of feedback, product returns and knowledge management served as the basis for the action research. Findings The research highlighted the importance of knowledge management (even in a rather simple form) for the solution of the problematic situation and underlined the necessary interconnections between different areas of business processes management and the need to manage knowledge. It also showed that product returns act as important feedback for the whole organization. Originality/value This paper is the first attempt to apply current knowledge of the feedback construct into the knowledge and product returns management. It is also the first attempt to apply SSM to product returns management.

The influence of shadow IT usage on knowledge sharing

2018 ◽  
Vol 35 (1) ◽  
pp. 17-28 ◽  
Author(s):  
Gabriela L Mallmann ◽  
Antonio Carlos Gastaud Maçada ◽  
Mírian Oliveira
Keyword(s):  
Knowledge Sharing ◽  
Management Practices ◽  
Current Knowledge ◽  
Research Question ◽  
Collaborative Systems ◽  
Theoretical Contribution ◽  
It Department ◽  
Geographically Distributed ◽  
It Usage ◽  
Shadow It

Employees increasingly use unauthorized technologies at the workplace, which is referred to as shadow IT. Previous research identifies that shadow IT is often collaborative systems used by employees to collaborate, communicate, and share content with coworkers, clients, or external partners. Based on these previous findings, we propose that shadow IT usage may positively influence organizational knowledge sharing (KS), which is central to knowledge management practices. Thus, this research aims to (1) identify the types and occurrences of shadow IT used by employee in the workplace, (2) investigate how KS (donation and collection) occurs via shadow IT, and (3) investigate how shadow IT influences KS. This is an exploratory study based on a qualitative approach. We performed interviews with IT users to answer the research question. Our findings identify that most of the interviewees use collaborative systems and mobile devices unauthorized by the IT department to share knowledge and communicate with their coworkers. The most common IT cited are WhatsApp and Skype, as well as solutions to store and share content, like Google Drive. In addition, several employees reported using shadow IT mainly because organizations do not provide suitable tools to communicate efficiently. We conclude that shadow IT can facilitate KS, primarily when people are geographically distributed since these unauthorized systems provide real-time communication. Our theoretical contribution is to expand current knowledge about shadow IT and reinforce the importance and prevalence of informal and decentralized KS within organizations. As for the practical implications, our article can help IT managers to better understand the usage of shadow IT and how they can balance the risk and benefits of this phenomenon.

Communication Technology and Knowledge Management

2018 ◽  
Author(s):  
Jeffrey Treem
Keyword(s):  
Knowledge Management ◽  
Communication Technology ◽  
Management Practices ◽  
Communication Technologies ◽  
Memory Systems ◽  
Management Systems ◽  
Alternative View ◽  
Knowledge Management Systems ◽  
Theoretical Frameworks ◽  
The Relationship

In recent years, organizations have greatly increased their use of communication technologies to support knowledge management initiatives. These technologies, commonly referred to as knowledge management systems, are adopted in the hope that they will bolster organizations’ access to, and utilization of, knowledge resources. Yet the relationship between communication technology and knowledge management is complicated by ambiguity regarding whether knowledge can be validly captured, stored, and transmitted in an explicit form (as an object) or only exists in applications (as an action). Many scholars argue that reliance on communication technologies for knowledge management aids the ability of organizations to process information, but it has limited benefits for helping individuals gain situated knowledge regarding how best to accomplish work. An alternative view explores the potential of communication technologies to facilitate interaction among knowledgeable actors, which can support ongoing organizational learning. In practice, the use of communication technologies enacts a duality whereby knowledge operates both as an object that organizations and individuals have, and as an applied action that is used to solve situated problems. Numerous theoretical frameworks have been applied to study the relationship between communication technologies and knowledge management, with three of the most prominent being public goods theory, communities of practice, and transactive memory systems theory. Extant research recognizes the diverse ways that communication technologies can support knowledge management practices aimed at either improving the utilization of information in organizations or bolstering opportunities for interpersonal knowledge sharing. Regardless of the position taken regarding the most appropriate and effective ways that communication technology can support knowledge management, organizations hoping to implement knowledge management systems face numerous challenges related to spurring the creation of organizational knowledge, motivating individuals to share knowledge, transferring knowledge among groups, and storing knowledge to allow future retrieval. Furthermore, the breadth and diversity of communication technologies used for knowledge management will continue to expand as organizations explore the potential applications of social media technologies and seek to gain value from increases in available data regarding individuals’ communication and behaviors.

Knowledge management practices in Nepalese Judiciary: a case of supreme court of Nepal

2020 ◽  
Vol 62 (5) ◽  
pp. 495-505
Author(s):  
Krishna Prasad Paudel
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Supreme Court ◽  
Management Practices ◽  
Practical Implication ◽  
Decision Making Process ◽  
Content Type ◽  
The Supreme Court ◽  
Judicial Administration

Purpose The purpose of this paper is to investigate the practices of knowledge management (KM) by the Justices and bench officers of Judiciary of Nepal. The aim of this study is to explore the KM practices by the Justices and bench officers of the Supreme Court of Nepal during the process of the decision-making process and Judgmental preparing process. Design/methodology/approach The qualitative design and case study method was applied to this research. The information were collected from the Justices and bench officers of the Supreme Court of Nepal by using an interview of the participants. Findings It was essential to establish the KM in judiciary in the process of case hearing, decision-making and execution process. The KM tool and techniques help to make the employee of judiciary including justices to make a decision faster. It also establishes the values of the KM in judiciary from Judicial and administrative perspectives. Research limitations/implications The study anticipated the participants’ perceptions and practices of KM during the process of case hearing, decision-making and decision execution process of the case. This research was not viewed from the perspectives of judicial administration. The research participants of this study were Justices and bench officers of the Supreme Court of Nepal. So, it reflects the scenario of practices of Supreme court of Nepal. Practical implications This paper provides support for the importance of KM practices and awareness in judiciary to enhance the decision-making process during the case hearing process by the Justices in court. Originality/value This paper tries to establish practical implication along with its importance in Judiciary of Nepal.

scholarly journals Understanding the Current State and Future Directions of Hotel Sector Knowledge Management: A Literature Review

2019 ◽  
Vol 9 (2) ◽  
pp. 118 ◽  
Author(s):  
Christoph Voegeli
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Business Processes ◽  
Hotel Industry ◽  
Medium Size ◽  
Specific Knowledge ◽  
Investment Funds ◽  
Top Executives ◽  
Current State ◽  
Improved Performance

This review highlights the huge opportunity provided by leveraging knowledge management principles across the hotel industry. By way of context, the author has over 20 years of international experience in the hotel industry (at executive level, including managing privately-owned and single hotels, some as part of a medium-sized brand, with others as part of a very large [global] hotel brand). When he transitioned from a hotel company of medium size to one of the largest (about 10 years ago), he observed significant differences in business processes, structure, resources, and culture. Wondering about these differences, he examined them more closely and started to read broadly about strategy, competitive advantages, and capabilities. Gaining a deeper understanding, he realized that the observed differences were related to knowledge management. In his research, many organizations were found to have used knowledge management to extract, recycle, harness, share, and leverage knowledge for improved performance and competitive advantage. In some cases, millions of US dollars were saved. Furthermore, from knowledge management practices in consultancy, healthcare, and manufacturing, the expectation was that rich, in-depth research would be found on hotel-(specific) knowledge management. Logically, it was expected that top executives (and other stakeholders holding hotel portfolios, such as real estate/investment funds/investment bankers and hotel operators) would be extremely keen to learn about and use knowledge management to leverage their companies’ performance. Surprisingly, the opposite seems to be the case. This thorough review demonstrates that little research has been conducted on hotel knowledge management, and that even in hotel-(specific) knowledge management, “secrecy” (operating in a vacuum) can be experienced. The premise is that top executives (C-level executives) constantly search for the latest insights (knowledge) and best practices to find implementable concepts so their organizations can remain ahead of the competition. This paper reviews and establishes the current state of the existing body of hotel-(specific) knowledge management literature and highlights gaps and possible opportunities for the future. Through adding to the depth of hotel-(specific) knowledge management research, refreshed interest can be generated in this field, possibly stimulating a better understanding of how hotel-(specific) knowledge management can be used to maximize its benefits.

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