scholarly journals PENGARUH DIMENSI KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH MOROWALI

2020 ◽  
Vol 4 (3) ◽  
pp. 265-270
Author(s):  
Sulviandani Sulviandani ◽  
Syamsul Bachri ◽  
Rahmat Mubaraq
Keyword(s):  
Regression Analysis ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Research Problem ◽  
Multiple Linear Regression Analysis ◽  
Regional Hospital ◽  
Analysis Tool ◽  
Patients Satisfaction ◽  
Physical Evidence

The objective of this research is to find out the effect of service quality physical evidence, reliability, responsiveness, assurance and empathy on patients statisfaction in morowali regional hospital. The research problem is whether the quality of service consists of physical evidence, reliability, assurance, responsiveness and empathy simultaneously and partially significan effect on patients satisfaction in morowali regional general hospital. To prove the hypothesis, the researcher used multiple linear regression analysis tool. The sample draw by accidental sampling technique, where anyone who meet at the location of the research direcly determined as a sample if they are suitable as a source of data, data were collected distribution of questionnaires. To prove the hypothesis simultaneously uses the F test while to prove each hypothesis variable uses t teste. Penelitian ini bertujuan untuk mengetahui pegaruh kualitas pelayanan, bukti fisik, kehandalan, daya tanggap, jaminan dan empati terhadap kepuasan pasien pada rumah sakit umum daerah morowali. Permasalah dalam penelitian ini apakah kualitas layanan yang terdiri dari bukti fisik, kehandalan, jaminan, daya tanggap, dan empati secara simultan dan parsial berpengaruh signifikan terhadap kepuasan pasien dirumah sakit umum daerah morowali.Untuk membuktikan hiopotesis tersebut peneliti menggunakan alat analisis regresi linear berganda. Penarikan sampel menggunakan metode accidental sampling yaitu siapapun yang kebetulan ditemui dilokasi penelitian langsung ditetapkan sebagai sampel jika kebetulan yang ditemui cocok sebagai sumber data, pengumpulan data penulis menggunakan metode pembagian kuesioner. Untuk membuktikan hipotesis secara serempak penulis menggunakan alat uji F sedangkan untuk membuktikan masing masing hipotesis variable penulis menggunakan alat uji t.

scholarly journals Pengaruh Pemahaman Wajib Pajak dan Kualitas Pelayanan Terhadap Kepatuhan Wajib Pajak

2021 ◽  
Vol 3 (1) ◽  
pp. 12-18
Author(s):  
Muhammad Judhanto Eka Bio ◽  
Nanang Suryadi
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression ◽  
Multiple Linear Regression ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Physical Evidence ◽  
Tax Payments ◽  
Dominant Influence

The aim is to determine the effect of taxpayer understanding and service quality on taxpayer compliance at KPP Pratama Gresik Selatan. This type of research is explanatory research which explains and proves the influence between variables through hypothesis testing. The sampling technique used random sample sampling with a sample size of 97 taxpayers who do report and tax payments located in South Gresik. Data analysis using multiple linear regression analysis. The results of this study indicate that the variables of taxpayer understanding, physical evidence, reliability, responsiveness, assurance, and empathy have a positive and significant effect on taxpayer compliance. The physical evidence variable has the most dominant influence on taxpayer compliance.

scholarly journals Determinan Niat Pengajuan Pembiayaan Mudharabah pada BMT NURUL JANNAH GRESIK

2019 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Friska Mega Puspitasari ◽  
Moh. Qudzi Fauzi
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Linear Regression ◽  
Quantitative Method ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Community Members ◽  
Analysis Technique

This study aims to determine the effect of collateral flexibility, quality of service, and  sharia compliance on intention of filing of mudharabah financing at BMT Nurul Jannah Gresik. This study used quantitative method and sample used is some community members who reside around BMT Nurul Jannah Gresik. Sampling technique used is purposive sampling. Analysis technique used is multiple linear regression analysis. Results showed that variable of collateral flexibility, quality of service, and sharia compliance both simultaneously and partially has significant effect on intention of filing of mudharabah financing at BMT Nurul Jannah Gresik. Percentage of contributions of the three variables on the intention of filing of mudharabah financing amounted to 62% and the balance of 38% influenced by other factors which is not included in this study.

scholarly journals ANALISIS FAKTOR – FAKTOR YANG MEMPENGARUHI LOYALITAS PELANGGAN PEMBELIAN ANAKAN MURAI BATU PRESTASI ( STUDI KASUS PADA AZIS BIRDFAM DI BOYOLALI TAHUN2020 )

2021 ◽  
Vol 9 (1) ◽  
pp. 11-16
Author(s):  
Muhammad Azis Rahmanto ◽  
Dasmadi Dasmadi ◽  
A. Fidhdiarr Ariestanto TNK
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Service Quality ◽  
Customer Loyalty ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Product Price

Penelitian ini bertujuan untuk mengetahui adanya pengaruh produk, harga, kualitas pelayanan Azis Birdfam di Boyolali. Teknik pengumpulan data menggunakan wawancara, kuesioner dan studi dokumen yang dilakukan pada bulan mei tahun 2020 sampai juli tahun 2020. Teknik pengambilan sampel yang digunakan berdasarkan bertepatan, semua sampel data telah dianalisis dari analisis regresi linier berganda memperoleh nilai adjusted R Square sebesar 4,9 % variabel produk, harga, kualitas pelayanan berdampak pada loyalitas pelanggan sedangkan selisihnya 95,1 % berdampak oleh variabel lain seperti ikatan emosional, kepercayaan, kemudahan, kepuasan pelanggan dan pengalaman dengan perusahaan. Hasil pengkajian ini merumuskan bahwa produk, harga dan kualitas pelayanan menggunakan uji secara parsial memiliki dampak berdasarkan relevan terhadap loyalitas pelanggan pada Azis Birdfam di Boyolali. ABSTRACT   This study aims to determine the effect of product, price, service quality of Azis Birdfam in Boyolali. The data collection techniques used interviews, questionnaires and document studies conducted in May 2020 to July 2020. The sampling technique used was coincidental, all data samples were analyzed from multiple linear regression analysis to obtain an adjusted R Square value of 4.9%. product variables, price, service quality have an impact on customer loyalty, while the 95.1% difference has an impact on other variables such as emotional ties, trust, convenience, customer satisfaction and experience with the company. The results of this study formulate that the product, price and service quality using a partial test has an impact based on relevance to customer loyalty to Azis Birdfam in Boyolali.

scholarly journals PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN (STUDI ORENZTAXI DI SURABAYA)

2018 ◽  
Vol 9 (2) ◽  
pp. 80
Author(s):  
Noerchoidah Noerchoidah
Keyword(s):  
Regression Analysis ◽  
Quantitative Research ◽  
Surveys And Questionnaires ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Quality Of Services ◽  
Physical Evidence ◽  
Analysis Technique ◽  
Variable Quality

Purpose of this study for examine and analyze the influence of the quality of service that consists of physical evidence, reliability, responsiveness, assurance and empathy for customers satisfaction Orenztaxi. This study used a quantitative research using surveys and questionnaires to 100 Orenztaxi customers in Surabaya. The data analysis technique used in this study is multiple linear regression analysis. It was found that the variable quality of services consisting of physical evidence, reliability, responsiveness, assurance, and empathy simultaneously have an influence on customers satisfaction at Orenztaxi Surabaya and the variable quality of services consisting of physical evidence, reliability, responsiveness, assurance, and empathy partially positive and significant effect on customers satisfaction at Orienztaxi Surabaya.

scholarly journals Effect Analysis of the Service Quality on Customer Satisfaction at PT. Bee Logistics Transworld Surabaya

2019 ◽  
Vol 1 (1) ◽  
pp. 26-33
Author(s):  
Andira Puspita Fajarini
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Effect Analysis ◽  
Physical Evidence

PT. Bee Logistics Transworld has service quality that each variable can influence customer satisfaction such as Tangible, Reliability, Responsiveness, Assurance and Empathy. This study aims to determine the effect of Service Quality on Customer Satisfaction. The population of this research is customers of PT. Bee Transworld Logistics Surabaya. Samples of 100 respondents were taken using purposive sampling technique and methods of data collection using questionnaires. Analysis of the data used is multiple linear regression analysis. The results of this study indicate that the Tangible variable (physical evidence) significantly influences the variable customer satisfaction. While the Reliability, Responsiveness, Assurance, and Empathy variables do not significantly influence the customer satisfaction variable.

scholarly journals PENGARUH KUALITAS PELAYANAN ADMINISTRASI AKADEMIK DAN KEMAHASISWAAN TERHADAP KEPUASAN MAHASISWA FAKULTAS EKONOMI DAN BISNIS ISLAM IAIN BENGKULU

2019 ◽  
Vol 3 (1) ◽  
Author(s):  
Yenti Sumarni
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Student Affairs ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Academic Administration ◽  
Administrative Services ◽  
Related Quality

This study aimed to analyze the quality of academic administration and students services in IAIN Bengkulu. The sampling technique was done by using purposive sampling, where in this case, the selected respondents are students who use the services of Academic Administration and Student Affairs who are active students from the beginning until the end of the semester with a sample size obtained that consists of 100 respondents. The data analysis was performed by using multiple linear regression analysis results from several related quality of academic administrative services obtained that the better the quality of Academic and Student Administration services, the higher satisfaction of students of the Faculty of Islamic Economy will be.

scholarly journals Faktor Faktor Yang Mempengaruhi Kepuasan Pelanggan Smartphone Samsung Di Kota Batam

2021 ◽  
pp. 81-87
Author(s):  
Mohamad Gita Indrawan ◽  
Raymond ◽  
Dian Lestari Siregar
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Product Promotion

This study aims to determine the effect of service quality and product promotion on customer satisfaction. This research was conducted by Samsung consumers in Batam in Batam City . The population in this study amounted to 135 people. In this research, the sampling technique used is classified as non - probability sampling technique with purposive sampling method . This study uses multiple linear regression analysis and has an R Square (R2) value in this study of 35.2%. The results of the t-test in this study are the quality of service has a positive and significant effect on customer satisfaction and product promotion has a positive and significant effect on customer satisfaction. Based on the results of the F test in this study, the results showed that Service Quality and Product Promotion together had a positive and significant effect on Samsung Customer Satisfaction in Batam City.

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN MENGGUNAKAN JASA “RUMAH LAUNDRY” DI KECAMATAN PALU SELATAN

2015 ◽  
Vol 1 (1) ◽  
pp. 71-84
Author(s):  
Vera Ningsih ◽  
Rosida P Adam ◽  
Yobert Kornelius
Keyword(s):  
Quality Of Service ◽  
Consumer Satisfaction ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Multiple Linear Regressions ◽  
Purposive Sampling ◽  
Physical Evidence ◽  
Linear Regressions

The purpose of this study is to determine the influence of quality of service that consists of physical evidence  (X1),  empathy  (X2),  reliability  (X3), responsiveness  (X4)  and  assurance  (X5)  on  consumer satisfaction using  services  "Home  Laundry" in  South  Palu  Sub-district,  both simultaneously  and partially. The type of study is causal-descriptive. The population consists of all consumers who use the services  of  "Home Laundry"  in  South  Palu  Sub-district.  Sampling  technique  is  purposive sampling with a sample size of 60 people. The analytical tool is multiple linear regressions analysis. Based on the results of multiple linear regression analysis show that the quality of service consists of physical evidence (X1), empathy (X2), reliability (X3), responsiveness (X4) and assurance (X5) simultaneously have  significant  influence  on  consumers’ satisfaction  in  using  the  services  of  "Home  Laundry"  in South Palu, with significant values of 0.000> 0.05. Partial test finds that the quality of service consists of  physical  evidence  (X1)  =  0.011,  empathy  (X2)  = 0.001,  reliability  (X3)  =  0.001,  responsiveness (X4) = 0.000 and assurance (X5) = 0.010 significantly have partial influence on customer satisfaction in using the services of "Home Laundry" in South Palu Sub-district. Tujuan dari  penelitian  ini adalah  untuk  mengetahui  pengaruh  kualitas pelayanan  yang  terdiri  dari bukti  fisik  (X1),  empati  (X2),  reliabilitas (X3),  responsiveness  (X4)  dan  assurance  (X5) terhadap kepuasan konsumen  dengan  menggunakan  layanan  "Rumah  Laundry  "di Kecamatan  Palu  Selatan, baik  secara  simultan  maupun  parsial.  Jenis penelitiannya  bersifat  kausal-deskriptif.  Populasi  terdiri dari  semua konsumen  yang  menggunakan  layanan  "Binatu  Rumah"  di Kecamatan  Palu  Selatan. Teknik  pengambilan  sampel  adalah purposive  sampling  dengan  ukuran  sampel  60  orang.  Alat analisisnya  adalah  analisis  regresi  linier  berganda.  Berdasarkan  hasil analisis  regresi  linier  berganda menunjukkan  bahwa  kualitas pelayanan  terdiri  dari  bukti  fisik  (X1),  empati  (X2),  reliabilitas  (X3), daya  tanggap  (X4)  dan  jaminan  (X5)  secara  simultan  berpengaruh signifikan  terhadap  kepuasan konsumen  dalam  menggunakan layanan  di  Rumah  Laundry  di  Palu  Selatan,  dengan  nilai  signifikan 0,000> 0,05.  Uji  parsial  menemukan  bahwa  kualitas  layanan  terdiri  dari bukti  fisik  (X1)  =  0,011, empati (X2) = 0,001, reliabilitas (X3) = 0,001, responsiveness (X4) = 0,000 dan jaminan (X5) = 0,010 berpengaruh secara  signifikan  terhadap  kepuasan  pelanggan  dalam menggunakan layanan  "Rumah Laundry" di Kecamatan Palu Selatan

scholarly journals Determinant Factor of Saving Decision in Syaria Financial Institution

2021 ◽  
Vol 2 (1) ◽  
pp. 150-157
Author(s):  
Fitri Nur Hidhayati ◽  
Ginanjar Rahmawan
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Data Analysis ◽  
Service Quality ◽  
Financial Institution ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Determinant Factor

This research was conducted to determine that the decision to save in Islamic cooperatives is influenced by several factors such as promotion, service quality and products. Variables used in this study are as follows promotion (X1), service quality (X2), product (X3) and decision to save (Y). This research was conducted with a quantitative approach which is one of the methods used to assess a particular population or sample by using a purposive sampling technique using a solvin count so that 88 respondents who are already members of BMT Surya Dana Makmur can be taken. Data collection techniques are by distributing questionnaires online to members using a Likert scale to make it easier for respondents to fill out. The data analysis used is multiple linear regression analysis. Researchers used a tool called SPSS (Statistical Package for Social Science) to see the results of the data obtained. The results of this study promotion have a positive and insignificant effect on the decision to save in Islamic cooperatives. Then the quality of service and products has a positive and significant effect on the decision to save in Islamic cooperatives.      

scholarly journals ANALISIS PENGARUH KUALITAS PELAYANAN SUB BAGIAN AKADEMIK TERHADAP KEPUASAN MAHASISWA DI FAKULTAS KEDOKTERAN UNIVERSITAS DIPONEGORO SEMARANG

Solusi ◽  
2021 ◽  
Vol 19 (2) ◽  
Author(s):  
Dian Triyani ◽  
Dyah ayu Belawanti Sarbina ◽  
Lulus Prapti N.S.S
Keyword(s):  
Student Satisfaction ◽  
Random Sampling ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Stratified Random Sampling ◽  
Analysis Tool ◽  
Independent Variables

<p><em>This study aims to determine the quality of academic service on student satisfaction. The object of this research at the Faculty of Medicine, Diponegoro University. The independent variables in this study are tangibles, responsiveness, reliability, empathy and assurance. The dependent variable in this study is student satisfaction at the Faculty of Medicine at Diponegoro University.</em></p><p><em>The population in this research is 4522 active students with a sample of 97 students. The method used in this research is a probability sampling method with proportional stratified random sampling technique. This research uses Multiple Linear Regression Analysis tool.</em></p><p><em>The results showed that the tangibles, responsiveness, reliability and empathy partially has a positive and significant effect on student satisfaction. Assurance variable doesn’t have effect on student satisfaction at the Faculty of Medicine, University Diponegoro.</em></p>

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