scholarly journals FACTORS AFFECTING BEHAVIORAL INTENTION IN USING GO-PAY WITH THE MODIFIED UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY 2 MODEL (UTAUT2)

2018 ◽  
Vol 1 (2) ◽  
pp. 107-114
Author(s):  
Alfia Nuriska ◽  
Salamatun Asakdiyah ◽  
Rai Raka Setyawan
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Behavioral Intention ◽  
Quantitative Method ◽  
Consumer Preferences ◽  
Unified Theory ◽  
Payment Systems ◽  
Factors Affecting ◽  
Use Of Technology ◽  
Special Region

The   development   of   payment   systems  in   Indonesia   is  in   line   with   the  global   technological advancements and followed by new innovations, including the presence of e-money.As a subsidiary of  PT Aplikasi  Karya Anak  Bangsa  (Go-Jek),  PT  Dompet Anak  Bangsa  is the holder  of  the  Go- Pay  e-money license and  included  as one of  32  companies  that have obtained  license as  e-money operators from Bank Indonesia. Despite the current high transaction growth of Go-Pay, it may not survive without any efforts to improve its service quality and expand the consumer preferences in using  Go-Pay. Therefore,  it  is necessary to  identify  the factors that  influence behavioral  intention in  using  Go-Pay. This  study  aims to  examine  and determine the factors  that influence  behavioral intention in using Go-Pay with the modified Unified Theory of Acceptance and Use of Technology2  Model  (UTAUT 2).  This  study  uses a quantitative  method  with  a  questionnaire  as the research instrument. The population of this study is Go-Pay users in the Special Region of Yogyakarta. The method  of  data analysis is SEM-PLS.   The  results showed  that there were  three  factors that were significant in influencing people’s interest in using Go-Pay, namely: Habit, Facilitating Condition, and Price Value.

FACTORS AFFECTING USE BEHAVIOR TO USE TRANSPORTATION SERVICES APPLICATIONS USING UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT) 2 MODEL

2018 ◽  
Vol 23 (2) ◽  
pp. 80-94
Author(s):  
Budi Setiawan Santoso ◽  
Suzanna Lamria Siregar
Keyword(s):  
Data Analysis ◽  
Technology Acceptance ◽  
Behavioral Intention ◽  
Unified Theory ◽  
Transportation Services ◽  
Factors Affecting ◽  
Use Of Technology ◽  
The People ◽  
Transportation Service ◽  
Use Behavior

This research is motivated to analyze the technology acceptance of the Transportation Services Applications in Jabodetabek using Unified Theory of Acceptance and Use of Technology (UTAUT) 2 model. The purpose of this research is to determine the factors based on UTAUT 2 model for the use behavior to use the Transportation Services Applications in Jabodetabek and to test the UTAUT 2 model whether the model is suitable for this research to assess which factors that affect the use behavior of those applications or not. Population in this research is the people who live in Jabodetabek and the sample size is 238. The methodology used in this research consists of literature review and data analysis. The result shows that only four variable factors that affect the use behavior to use the Transportation Service Applications namely Habit, Social Influence, Price Value and Behavioral Intention. The analysis result shows that UTAUT 2 model is suitable and fits the empirical data of the research, it means that the use behavior of Transportation Services Applications can be explained by UTAUT 2 model.

scholarly journals EVALUASI ADOPSI TEKNOLOGI MENGGUNAKAN UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY MODEL

2021 ◽  
Vol 7 (2) ◽  
pp. 123-140
Author(s):  
Nurul Hidayati ◽  
Eko Ruddy Cahyadi
Keyword(s):  
Data Analysis ◽  
Behavioral Intention ◽  
Structural Equation ◽  
Unified Theory ◽  
Purposive Sampling ◽  
Utaut Model ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Use Behavior

ABSTRAKPenelitian dengan pendekatan model Unified Theory of Acceptance and Use of Technology (UTAUT) model dilakukan untuk mengkaji adopsi teknologi dan perilaku penggunaan aplikasi IPB Mobile khususnya IPB Mobile for Students. Sampel penelitian dipilih menggunakan metode purposive sampling, yaitu sebanyak 400 mahasiswa program sarjana. Data penelitian berupa data primer yang dikumpulkan melalui penyebaran kuisioner. Analisis data dilakukan dengan structural equation modelling partial least square (SEM-PLS). Hasil analisis data menunjukkan bahwa persepsi responden pada indikator-indikator model UTAUT menunjukkan penilaian yang sudah baik. Effort expectancy berpengaruh positif terhadap variabel behavioral intention. Variabel use behavior mahasiswa dipengaruhi secara langsung oleh facilitating conditions dan behavioral intention. Implikasi manajerial dari hasil penelitian ini hendaknya dapat dijadikan salah satu dasar untuk perbaikan aplikasi IPB Mobile for Student sehingga dapat meningkatkan pelayanan bagi mahasiswa, baik akademik maupun nonakademik, antara lain penyediaan fasilitas wifi yang memadai di berbagai area yang sering digunakan untuk kegiatan belajar mengajar mahasiswa guna meningkatkan akses terhadap aplikasi dan perbaikan fitur-fitur yang sudah ada sehingga ramah digunakan oleh mahasiswa. ABSTRACTResearch with the Unified Theory of Acceptance and Use of Technology (UTAUT) model approach was conducted to examine technology adoption and behavior in using IPB Mobile applications, especially IPB Mobile for Students. The research sample was selected using a purposive sampling method, as many as 400 undergraduate students. Research data in the form of primary data collected through the distribution of questionnaires. Data analysis was carried out using structural equation modeling partial least squares (SEM-PLS). The results of data analysis show that respondents' perceptions of the indicators of the UTAUT model show a good assessment. Effort expectancy has a positive effect on behavioral intention variables. The variable use behavior of students is directly influenced by facilitating conditions and behavioral intention. The managerial implications of the results of this study should be used as a basis for improving the IPB Mobile for Student application so that it can improve services for students, both academic and non-academic, including the provision of adequate wifi facilities in various areas that are often used for student teaching and learning activities. in order to increase access to applications and improve existing features so that they are friendly to use by students.

scholarly journals ANALISA PENERIMAAN DAN PENGGUNAAN SISTEM INFORMASI DESA (SID) DENGAN MODEL UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT)

2020 ◽  
Vol 1 (1) ◽  
pp. 51
Author(s):  
I Gusti Putu Yudha Tresnawan ◽  
I Made Ardwi Pradnyana ◽  
I Made Agus Wirawan
Keyword(s):  
Information System ◽  
Behavioral Intention ◽  
Unified Theory ◽  
Factors Affecting ◽  
Software Application ◽  
Utaut Model ◽  
Use Of Technology ◽  
Facilitating Conditions ◽  
Use Behavior ◽  
The Village

AbstrakSistem Informasi Desa merupakan perangkat teknologi dan aplikasi perangkat lunak yang dioperasikan oleh perangkat desa untuk mengelola data administrasi dan informasi desa. Penelitian ini bertujuan untuk mengetahui faktor yang mempengaruhi minat pemanfaatan dan perilaku penggunaan SID dengan model Unified Theory Of Acceptance And Use Of Technology (UTAUT). Model UTAUT memiliki empat variabel bebas yaitu ekspektasi kinerja, ekspektasi usaha, pengaruh sosial, dan kondisi yang memfasilitasi. Model UTAUT juga memiliki dua variabel terikat yaitu minat pemanfaatan dan perilaku penggunaan serta variabel moderator yaitu jenis kelamin, umur, pengalaman, dan kesukarelaan pengguna.Sampel dalam penelitian ini berjumlah 56 orang. Data diperoleh dengan cara menyebarkan kuisioner kepada operator desa sebagai pengguna SID. Data kemudian dianalisis menggunakan software SmartPLS 3.0.Hasil penelitian ini menunjukkan bahwa (1) Ekspektasi kinerja berpengaruh positif terhadap minat pemanfaatan sebesar 59%, ekspektasi usaha berpengaruh positif terhadap minat pemanfaatan sebesar 49,5 % dan pengaruh sosial tidak berpengaruh positif terhadap minat pemanfaatan. (2) Kondisi yang memfasilitasi berpengaruh positif terhadap perilaku penggunaan sebesar 29,2% dan minat pemanfaatan berpengaruh positif terhadap perilaku penggunaan sebesar 32,3%. (3) Variabel moderator jenis kelamin dan umur tidak memperkuat hubungan antara ekspektasi kinerja terhadap minat pemanfaatan. (4) Variabel moderator jenis kelamin, umur dan pengalaman tidak memperkuat hubungan antara ekspektasi usaha terhadap minat pemanfaatan. (5) Variabel moderator jenis kelamin, umur, pengalaman dan kesukarelaan pengguna tidak memperkuat hubungan antara pengaruh sosial terhadap minat pemanfaatan. (6) Variabel moderator umur dan pengalaman tidak memperkuat hubungan antara kodisi yang memfasilitasi dengan perilaku penggunaan. AbstractVillage Information System is a set of technology and software application which was operated by village officials to manage village’s administration and information. This study aimed to know the factors affecting behavioral intention and use behavior in using SID with Unified Theory Of Acceptance And Use Of Technology (UTAUT) model. UTAUT model had 4 independent variables namely Perfomance Expectanxy, Effort Expectancy, Social Influence, and Facilitating Conditions. UTAUT model also had two variables namely Behavioral Intention and Use Behavior and moderator variables namely gender, age, experience and voluntariness of use. There was 56 people as the sample of this study. The data were obtained by spreading questionnaires to village operators as the village information system users. The data were analysed by using SmartPLS 3.0 software.

scholarly journals Analysis of factors affecting adoption of mobile banking application in Indonesia: an application of the unified theory of acceptance and use of technology (UTAUT2)

2020 ◽  
Vol 12 (2) ◽  
pp. 88
Author(s):  
Mufingatun Mufingatun ◽  
Budi Prijanto ◽  
Himanshu Dutt
Keyword(s):  
Behavioral Intention ◽  
Partial Least Square ◽  
Least Square ◽  
Unified Theory ◽  
Mobile Banking ◽  
Factors Affecting ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Bank Accounts ◽  
Mobile Banking Applications

Information technology has made mobile banking easy, convenient and accessible to 178 million unique mobile subscribers base in Indonesia. Out of this 50 million are smartphone users and collectively about 132 million are internet users . This rising trend has been forcing 120 commercial banks  in the country to ramp up their mobile-based banking initiatives. However, in contrast to it, only 50 million have bank accounts out of 250 million Indonesian population size . This poses a few challenges to digital adoption using mobile as medium, especially when a limited number of people have bank accounts and the cost of internet is high due to geographical, infrastructural spread and cost barriers. The purpose of this study is to unearth such factors that have - direct or indirect - influence on consumer acceptance for mobile banking applications. This research model examines 205 respondents from online surveys in Jabodetabek, Indonesia. To conduct this study, we have used Unified Theory of Acceptance and Use of Technology (UTAUT2) model that helps in understanding perceived credibility and perceived self-efficacy variables and their roles in influencing the adoption for m-banking. Data was analysed using Partial Least Square (PLS) method. The findings suggest that performance expectancy, effort expectancy, and social influence have a significant effect on behavioral intention. Performance expectancy is the factor that mostly influences behavior intention. It can also be stated that behavioral intention, facilitating condition and habit – all of these have a significant effect on reuse behavior.

scholarly journals Factors Affecting the Behavioral Intention of using Sedayuone Mobile Application

2017 ◽  
Vol 8 (3) ◽  
pp. 137 ◽  
Author(s):  
Yanfi Yanfi ◽  
Yohannes Kurniawan ◽  
Yulyani Arifin
Keyword(s):  
Customer Loyalty ◽  
Behavioral Intention ◽  
Mobile Application ◽  
User Behavior ◽  
Unified Theory ◽  
Factors Affecting ◽  
Use Of Technology ◽  
Promotional Strategies ◽  
Behavioral Intention To Use

This research evaluated the factors that influenced the behavioral intention to use a mobile application. The case study used was SedayuOne mobile application. The method used was the questionnaires using Unified Theory of Acceptance and Use of Technology (UTAUT2) model. The questionnaires were sent to the 342 members by using email. The result shows that the user habit is the highest factor that influences the user behavioral intention to consume the SEDAYUONE application.Therefore, to maintain the user behavior, the company must know the user habit and consider promotional strategies to enhance the attractiveness and maintain customer loyalty.

METODE UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY UNTUK MENENTUKAN FAKTOR TINGKAT PENERIMAAN PENGGUNAAN E-LEARNING

2019 ◽  
Vol 19 (2) ◽  
pp. 153-166
Author(s):  
Ferry Susanto
Keyword(s):  
Service Quality ◽  
Behavioral Intention ◽  
Self Efficacy ◽  
Information Quality ◽  
Equation Modeling ◽  
Unified Theory ◽  
Use Of Technology ◽  
Actual Use ◽  
E Learning

This study aims to identify factors - factors that affect the level of user acceptance of e-learning in STMIK Surya Intan Kotabumi by lecturers as users, teachers and content developers. This study uses a model approach Unified Theory of Acceptance and Use of Technology (UTAUT) and models - other models. Model UTAUT dimofikasi by adding some variables to refer to the study - previous research. Variables used include performance expectancy, social influence, facilitating conditions, self-efficacy, information quality, system quality, service quality, behavioral intention, actual use and moderator usia..Langkah-step analysis of factors - factors is making a questionnaire derived from the model UTAUT, alter the results of a questionnaire by the method of successive interval (MSI). Furthermore, analysis of data using Structural Equation Modeling with Partial Least Square (PLS-SEM). PLS The data were processed using the application smartPLS. The results showed that only four variables that affect directly the use of e-learning (actual use) by lecturers at STMIK Surya Intan Kotabumi. These variables include interest for the use of e-learning (behavioral intention),influence the ability of professors to the use of e-learning (self-efficacy), influence the quality of information provided e-learning (information quality), and quality of service (service quality).Keyword : E-Learning, UTAUT, MSI, PLS-SEM, SmartPLS

A Study on Factors Affecting on Customer Intention to Use the Express Bus

2018 ◽  
Vol 34 (5E) ◽  
Author(s):  
Phuong Nguyen Van ◽  
Hieu Trung Nguyen ◽  
Toan Bao Le
Keyword(s):  
Local Government ◽  
Service Quality ◽  
Behavioral Intention ◽  
Structural Equation ◽  
Perceived Value ◽  
Equation Model ◽  
Corporate Image ◽  
Organizational Image ◽  
Factors Affecting ◽  
Managerial Implications

The improvement of transit service quality is an essential role in developing urban and interstate transportation. The local government, as well as bus service companies, should understand the behavioral intention of passengers to meet their expectation and requirements. This paper aims to highlight such behavioral decision and investigate dominant factors that influence the customers’ decision to use the express bus. The study explores the case of express bus companies in Tay Ninh province, Vietnam. By using the structural equation model approach to analyze the data collected from 295 passengers, who have experienced in using the express bus, the results reveal that service quality has a significantly positive relationship with both perceived value and corporate image. Specifically, customer satisfaction and organizational image also positively influence behavioral intention. Meanwhile, service quality indirectly affects on behavioral intention throughout perceived value and corporate image. Based on the findings, we provided some insightful managerial implications and recommendations to managers of bus carriers, and valuable practical suggestions to policymakers in the local government of Tay Ninh province to improve the service quality to encourage more citizens to use the express bus.

Pengaruh Program E-Samsat terhadap Kepatuhan Wajib Pajak Kendaraan Bermotor Dengan Kepuasan Kualitas Pelayanan Sebagai Variabel Intervening (Studi Kasus Samsat Daerah Istimewa Yogyakarta)

2020 ◽  
Vol 15 (2) ◽  
Author(s):  
Dewi Kusuma Wardani
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Path Analysis ◽  
Sampling Method ◽  
Motor Vehicle ◽  
Primary Data ◽  
Significant Positive Effect ◽  
Analysis Techniques ◽  
Positive Effect ◽  
Special Region

The purpose of this research is to know, the influence of e-samsat program to the satisfaction of service quality, the influence of the satisfaction of service quality to the compliance of motor vehicle taxpayer, the influence of e-samsat program to the compliance of the motor vehicle taxpayers, and to know the effect of e-samsat program on compulsory compliance motor vehicle tax through satisfaction of service quality as intervening variable in Special Region of Yogyakarta. We use primary data. The sample of research is 75 taxpayers but the sample that can be processed only 74.The sampling method used is purposive sampling. Data analysis techniques used path analysis, t test, F test, and R2 test. Based on result of research by using path analysis that, e-samsat program have a significant positive effect to service quality satisfaction, service quality satisfaction has a significant positive effect to vehicle taxpayer compliance, e-samsat program has a significant positive effect on vehicle taxpayer compliance and program e-samsat has a significant positive effect on the compliance of motor vehicle taxpayers through the satisfaction of service quality.Keywords: e-samsat program, service quality satisfaction, and taxpayer compliance

scholarly journals How Does the Pandemic Facilitate Mobile Payment? An Investigation on Users’ Perspective under the COVID-19 Pandemic

2021 ◽  
Vol 18 (3) ◽  
pp. 1016
Author(s):  
Yuyang Zhao ◽  
Fernando Bacao
Keyword(s):  
Social Economy ◽  
Emergency Situation ◽  
Mobile Payment ◽  
Unified Theory ◽  
Perceived Benefits ◽  
Factors Affecting ◽  
Use Of Technology ◽  
The Social ◽  
Perceived Security ◽  
Contact Free

Owing to the convenience, reliability and contact-free feature of Mobile payment (M-payment), it has been diffusely adopted in China during the COVID-19 pandemic to reduce the direct and indirect contacts in transactions, allowing social distancing to be maintained and facilitating stabilization of the social economy. This paper aims to comprehensively investigate the technological and mental factors affecting users’ adoption intentions of M-payment under the COVID-19 pandemic, to expand the domain of technology adoption under the emergency situation. This study integrated Unified Theory of Acceptance and Use of Technology (UTAUT) with perceived benefits from Mental Accounting Theory (MAT), and two additional variables (perceived security and trust) to investigate 739 smartphone users’ adoption intentions of M-payment during the COVID-19 pandemic in China. The empirical results showed that users’ technological and mental perceptions conjointly influence their adoption intentions of M-payment during the COVID-19 pandemic, wherein perceived benefits are significantly determined by social influence and trust, corresponding with the situation of pandemic. This study initially integrated UTAUT with MAT to develop the theoretical framework for investigating users’ adoption intentions. Meanwhile, this study originally investigated the antecedents of M-payment adoption under the pandemic situation and indicated that users’ perceptions will be positively influenced when technology’s specific characteristics can benefit a particular situation.

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