scholarly journals The Web-Based Usability Heuristic Survey Supports User Satisfaction

2020 ◽  
Vol 3 (1) ◽  
pp. 75
Author(s):  
Ofelia Cizela Da Costa Tavares
Keyword(s):  
Customer Loyalty ◽  
User Satisfaction ◽  
User Acceptance ◽  
Significant Positive Effect ◽  
Web Based ◽  
Visitor Satisfaction ◽  
Acceptance Model ◽  
Positive Effect ◽  
The Web ◽  
Satisfaction Model

Competition between companies is now getting stronger strongly related to the company's mechanism in providing the services provided. Companies can build ways that can maintain customer loyalty. The approach can be done with web-based Usability Testing adopting an application user acceptance model, a usability aspect analysis that acts as a customer who enjoys a company's products and services. At present, there are already many theories of user acceptance models for an application. One of them is the user satisfaction model (User Satisfaction). This review specifically also identifies that content content has a significant positive effect on website visitor satisfaction.

scholarly journals ANALYSIS OF SYSTEM QUALITY, INFORMATION QUALITY AND PERCEIVED USEFULNESS TO USER SATISFACTION

2019 ◽  
pp. 62
Author(s):  
Tiana Tiana ◽  
Bambang Sugiharto ◽  
Indah Umiyati
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Significant Positive Effect ◽  
Quality Of Information ◽  
Positive Effect

This study aims to test and analyze the quality of the system against perceived usefulness, the quality of information against perceived usefulness, the quality of the system to user satisfaction, Information Quality to user satisfaction and perceived usefulness to user satisfaction. The population in this research is employees teller and customer service department of Bank BJB in subang city. Sampling technique is nonprobability sampling by using purposive sampling method. The type of data used is primary data with questionnaire data collection method. Hypothesis testing used is Structural Equation Modeling (SEM) approach with variance Structural equation test or better known as Partial Least Square (PLS). The result of the research shows that Quality System has a significant positive effect on Perceived Usefulness, Quality of Information has a significant positive effect on Perceived Usefulness, Quality of System has a significant positive effect on user satisfaction, Information Quality has positive significant effect on user satisfaction, and Perceived Usefulness has no effect to User Satisfaction

scholarly journals Concordance studies of a web based system in teledermatology.

1969 ◽  
Vol 40 (3) ◽  
pp. 259-270
Author(s):  
Carlos Ruiz ◽  
Claudia Gaviria ◽  
Miguel Gaitán ◽  
Rubén Manrique ◽  
Ángela Zuluaga ◽  
...  
Keyword(s):  
Primary Care ◽  
Health Information ◽  
User Satisfaction ◽  
Diagnostic Reliability ◽  
Web Based ◽  
Face To Face ◽  
A Priority ◽  
Web Based System ◽  
The Web

Introduction: Implementation of teledermatology in primary care offers the possibility of treating patients using specific dermatologic knowledge in far away places with infrequent availability to these services. It is a priority to implement teledermatology services which demonstrate diagnostic reliability and satisfaction among users. Objectives and methods: To measure the diagnostic reliability of an asynchronous teledermatology web based application by means of intraobserver and interobserver concordance during teleconsultation and traditional presential («face to face») consultation. Furthermore, to evaluate user satisfaction regarding the teleconsultation and the web application.Results: A sample of 82 patients with 172 dermatologic diagnoses was obtained, in which an intraobserver concordance between 80.8% and 86.6%, and an interobserver concordance between 77.3% and 79.6% were found. Satisfaction was evaluated to be on an average of 92.5%.Conclusions: The teleconsultation reliability in teledermatology is evidenced to be high, and is susceptible of improvement through the implementation of health information standards and digital dermatologic photography protocols.

scholarly journals Analisis penerimaan pengguna aplikasi e-Kinerja dengan metode TRAM dan EUCS pada kepolisian

Teknologi ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 93-109
Author(s):  
Anthony Eko Hadisuwarno ◽  
◽  
Rahadian Bisma ◽  
Keyword(s):  
Theoretical Model ◽  
User Satisfaction ◽  
Structural Equation ◽  
Sampling Technique ◽  
User Acceptance ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Technology Readiness ◽  
Acceptance Model

This study aims to determine user acceptance and what factors influence user acceptance of E-Kinerja. The theoretical model used is a combination of the theoretical model of technology adoption of TRAM (Technology Readiness Acceptance Model) and EUCS (End User Computing Satisfaction). For example, the intention to use variable in the TRAM (Technology Readiness Acceptance Model) model is used as a link between the two models in this study. This research was conducted in Sidoarjo Police by using a questionnaire that was distributed directly as a source of data with probability sampling technique involving the participation of 229 respondents from Sidoarjo Police as members of the e-Kinerja application. The data analysis technique used is PLS-SEM (Partial Least Square-Structural Equation Modeling). The results of this study state that there are seven positive and ten negative hypotheses. The findings of this study are the user's intention to positively influence user satisfaction in using the e-Kinerja application which can be interpreted that the user feels satisfied and accepts the e-Kinerja application as an information system that can help reporting and calculating the performance of each member of the Sidoarjo Police.

scholarly journals The Influence of Parking Careers and Parking Facilities on User Satisfaction of Car Parking on Ngurah Rai Street Gianyar City

2021 ◽  
Vol 21 (3) ◽  
pp. 212-217
Author(s):  
Ida Bagus Wirahaji ◽  
◽  
I Ketut Sutapa ◽  
Keyword(s):  
User Satisfaction ◽  
Survey Methods ◽  
Significant Positive Effect ◽  
User Perception ◽  
Traditional Markets ◽  
Car Park ◽  
Value Determination ◽  
Parking Facilities ◽  
Positive Effect

Driver satisfaction in making a trip is influenced by the quality of parking services. The purpose of this study was to analyze the effect of parking attendants and parking facilities on the satisfaction of car park users on Jalan Ngurah Rai, in Gianyar City, which is currently working on revitalizing traditional markets with modern concepts. Research using survey methods, distributing questionnaires to obtain 100 sheets of parking service user perception data. The results of the analysis show that the regression equation obtained is Y = 2.354 + 0.281 X1 + 0.672 X2. The parking attendant and parking facilities variables both partially and simultaneously have a significant positive effect on the user satisfaction variable. Value of Sig. variable parking attendant and parking facilities respectively 0.000 < 0.05. The value of tcount for parking attendants and parking facilities are 9,500 and 20.921, respectively > ttable = 1.9872. Fcount = 312.296 > 0.025324. The ability of the parking attendant and parking facilities variable in influencing the user satisfaction variable is quite large, as indicated by the coefficient value. determination (R2) of 86.3%.

Improving User Satisfaction in VO through Systems Usability

2010 ◽  
pp. 694-699 ◽  
Author(s):  
Dulce Magalhaes de Sá
Keyword(s):  
User Satisfaction ◽  
Added Value ◽  
Web Based ◽  
Goods And Services ◽  
Administrative Efficiency ◽  
Communication Efficiency ◽  
Decision Choices ◽  
Labor Requirements ◽  
Efficiency And Productivity ◽  
The Web

The Web-based information systems regarded as a specific type of information system (IS) bring significant advantages to organizations and users because they are tools to manage, disseminate, and obtain knowledge. The advantages or benefits include creation of added value to goods and services, greater safety, better service, competitive advantage, error reduction, improved product quality, improved communication, efficiency, and productivity, greater administrative efficiency, more opportunities, cost reduction, reduction in labor requirements, stronger support to decision-making, stricter control over operations, and better decision choices (Stair, 1996).

scholarly journals Smart Final Year Project Archive System Using Laravel Framework with Email Notification (SFYPAS)

2020 ◽  
Vol 5 (2) ◽  
pp. 41-53
Author(s):  
Abidah MatTaib ◽  
Noor Atirah Mohd Shukri ◽  
Nurul Hidayah Ahmad Zukri ◽  
Norlizawati Ghazali
Keyword(s):  
Technology Acceptance ◽  
User Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Web Based ◽  
The Past ◽  
Archive System ◽  
Acceptance Model ◽  
Future Work

Final Year Project (FYP) is a compulsory requirement for graduation of every bachelor programme in Universiti Teknologi MARA (UiTM). Finding a topic for the final year project is quite challenging. However, being able to access previous FYP thesis helps students to generate some ideas. Supervisors and lecturers can also determine whether the proposed project is already among the previous research project or a new one. Unfortunately, the past FYP thesis is usually kept in a specific thesis room. Hence, this will make going to the thesis room and searching the thesis for references quite burdensome. The lack of electronic management for FYP thesis causes several problems in arrangement and search methods. This project aims to develop Smart Final Year Project Archive System (SFYPAS) using Laravel Framework and evaluate the system in terms of technology acceptance model (TAM). SFYPAS is developed using Laravel framework and the methodology used throughout the project is using Software Development Life Cycle (SDLC). The system tested based on its functionality, user acceptance with TAM and heuristic evaluation by an expert. The system was tested on thirty respondents who shared their feedback by answering a set of questionnaires upon completing the testing. The result shows that the mean for user acceptance with TAM in terms of perceived ease of use is 4.27, while perceived usefulness is 4.47. Thus, it shows that the respondents are satisfied with the system in terms of its perceived usefulness. In conclusion, this research has achieved the objectives where it eases the user by providing a web-based smart archive system as a platform to access the past FYP thesis. For future work, the system can be improved by adding a search engine that implements any searching algorithm to yield a better result.

scholarly journals Determinan Kepuasan, Kepercayaan dan Loyalitas Pelanggan UKM Sasirangan Melalui Media Sosial Instagram (Studi Pada Pelanggan yang merupakan Followers/Pengikut Kasasiur_Banjar )

2021 ◽  
Vol 5 (1) ◽  
pp. 14-30
Author(s):  
Rizki Adhani ◽  
RR Yulianti Prihatiningrum
Keyword(s):  
User Interface ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Modeling ◽  
Significant Positive Effect ◽  
Interface Quality ◽  
Customer Trust ◽  
Positive Effect

This study aims to analyze the influence of User Interface Quality (X1), Information Quality (X2), Privacy Perception (X3) and Price (X4) on Satisfaction (Y1), analyze the influence of User Interface Quality (X1), Information Quality (X2), Privacy Perception (X3) and Satisfaction (Y1) on Trust (Y2) and analyze the influence of Satisfaction (Y1) and Trust (Y2) on Customer Loyalty (Y3).This research is a quantitative study using a survey approach. This research method uses a questionnaire with 150 respondents who are Instagram followers with kasasiur_banjar accounts. In this study using the Non Probability Sampling technique by purposive sampling. Measurement of variables using a Likert scale technique with a scale of weights from 1 to 5. To determine the effect of the studied variables Structural Equation Modeling (SEM) analysis tools are used.The results of the study concluded that User Interface quality has a significant positive effect on customer satisfaction. User Interface quality has a significant positive effect on customer trust. Information quality has a significant positive effect on customer satisfaction. The quality of information t has a significant positive effect on customer trust. Privacy perception has a significant positive effect on customer satisfaction. Privacy perception has a significant positive effect on customer trust. Price has a significant positive effect on customer satisfaction. Customer satisfaction has a significant positive effect on trust. Customer satisfaction has a significant positive effect on customer loyalty. Customer trust has a significant positive effect on customer loyalty. 

scholarly journals Building customer loyalty for light steel products “Kencana Truss” in Bali

2019 ◽  
Vol 6 (4) ◽  
pp. 156-168
Author(s):  
I Komang Adi Dana Wijaya ◽  
Ni Wayan Sri Suprapti
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Brand Image ◽  
Equation Modeling ◽  
Brand Trust ◽  
Significant Positive Effect ◽  
Analysis Technique ◽  
Positive Effect

The purpose of this study is to explain the effect of product quality on customer satisfaction mediated by brand image and brand trust, ultimately determining customer loyalty. The questionnaire distributed 175 copies to the users of Kencana Truss light steel in Bali Province, but valid for processing 133 copies. Data were analyzed using SEM (Structural Equation Modeling) analysis technique. The results of this study found that variable product quality, brand image, and brand trust have a significant positive effect on customer satisfaction. Customer satisfaction variables have a significant positive effect on customer loyalty. Variable brand image and brand trust, significantly mediate the effect of product quality on customer satisfaction. Similarly, customer satisfaction mediates the effect of brand image and brand trust on customer loyalty. The implications of the results of this study indicate that product quality is found as a major factor in increasing customer satisfaction which ultimately results in customer loyalty. Providers of light steel products should pay special attention to product quality, so customer satisfaction and loyalty can be maintained.

scholarly journals PENGARUH PELAYANAN TERHADAP LOYALITAS NASABAH PADA PT. KSPPS BMTAMANAH RAY

2018 ◽  
Author(s):  
STIM Sukma
Keyword(s):  
Customer Loyalty ◽  
Standard Error ◽  
P Value ◽  
Significant Positive Effect ◽  
Care Services ◽  
Positive Effect

The purpose of this study was to determine whether there is influence on customer loyalty services at PT. KSPPS BMT Amanah Ray Medan. The results showed that the p-value in the Value column sig 0.000 &lt;0.05 means significant. Where significant effect on care services at PT. KSPPS BMT Amanah Ray Medan. Tcount variable X (1.717) is greater than t table (1.683) and a significant value 0,000 smaller than 0.05 alpha = 1.717&gt; 1.683, then H0 rejected H1 accepted thus partially variable service and significant positive effect on customer loyalty. Services significant positive effect on customer loyalty in the PT. BMT Amanah Ray Medan by obtaining the value of Beta 0.194 and 0.176 with a standard error thus Beta&gt; SE (0.194&gt; 0.176).

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