Improving User Satisfaction in VO through Systems Usability

2010 ◽  
pp. 694-699 ◽  
Author(s):  
Dulce Magalhaes de Sá
Keyword(s):  
User Satisfaction ◽  
Added Value ◽  
Web Based ◽  
Goods And Services ◽  
Administrative Efficiency ◽  
Communication Efficiency ◽  
Decision Choices ◽  
Labor Requirements ◽  
Efficiency And Productivity ◽  
The Web

The Web-based information systems regarded as a specific type of information system (IS) bring significant advantages to organizations and users because they are tools to manage, disseminate, and obtain knowledge. The advantages or benefits include creation of added value to goods and services, greater safety, better service, competitive advantage, error reduction, improved product quality, improved communication, efficiency, and productivity, greater administrative efficiency, more opportunities, cost reduction, reduction in labor requirements, stronger support to decision-making, stricter control over operations, and better decision choices (Stair, 1996).

scholarly journals Concordance studies of a web based system in teledermatology.

1969 ◽  
Vol 40 (3) ◽  
pp. 259-270
Author(s):  
Carlos Ruiz ◽  
Claudia Gaviria ◽  
Miguel Gaitán ◽  
Rubén Manrique ◽  
Ángela Zuluaga ◽  
...  
Keyword(s):  
Primary Care ◽  
Health Information ◽  
User Satisfaction ◽  
Diagnostic Reliability ◽  
Web Based ◽  
Face To Face ◽  
A Priority ◽  
Web Based System ◽  
The Web

Introduction: Implementation of teledermatology in primary care offers the possibility of treating patients using specific dermatologic knowledge in far away places with infrequent availability to these services. It is a priority to implement teledermatology services which demonstrate diagnostic reliability and satisfaction among users. Objectives and methods: To measure the diagnostic reliability of an asynchronous teledermatology web based application by means of intraobserver and interobserver concordance during teleconsultation and traditional presential («face to face») consultation. Furthermore, to evaluate user satisfaction regarding the teleconsultation and the web application.Results: A sample of 82 patients with 172 dermatologic diagnoses was obtained, in which an intraobserver concordance between 80.8% and 86.6%, and an interobserver concordance between 77.3% and 79.6% were found. Satisfaction was evaluated to be on an average of 92.5%.Conclusions: The teleconsultation reliability in teledermatology is evidenced to be high, and is susceptible of improvement through the implementation of health information standards and digital dermatologic photography protocols.

A Comparison Between the Use of IT in Business and Education

2003 ◽  
pp. 404-415
Author(s):  
Stephen Burgess ◽  
Paul Darbyshire
Keyword(s):  
Tertiary Education ◽  
Added Value ◽  
The Internet ◽  
New Paradigm ◽  
Web Based ◽  
Web Use ◽  
Use Of The Internet ◽  
Set Up ◽  
The Web

Since the mid-1990s, there have been many claims that the Web has become the new paradigm for teaching. However, most academics do not use the Web as a replacement for teaching, but to provide extra benefits for their students. There is a strong parallel between this use of the Internet for teaching, and the use of IT in business for providing added-value products or administrative efficiencies. In this chapter, the similarities between the use of IT in business and education are discussed, and the categorization of aspects of Web use in education using standard business categories relating to savings and quality are explored. The results are obtained from a survey of academics conducted internationally using the Web, and it surveys perceptions of benefits gained from supplementing teaching with Web-based services. The results revealed similar usage levels of Administrative and Educational Features to aid tertiary education on the Internet. The administrative uses showed slightly more benefits for the institution than for students and vice-versa for educational uses. In both types of uses, their adoption seemed to be based upon how difficult the feature was to set up as well as the added-value benefits it provided. An analysis of the correlation of the benefits identified for institution and students showed a correspondence between most of the uses, with a few interesting differences.

A Voice-Enabled Framework for Recommender and Adaptation Systems in E-Learning

2013 ◽  
pp. 71-96
Author(s):  
A. A. Azeta ◽  
C. K. Ayo ◽  
N. A. Ikhu-Omoregbe
Keyword(s):  
User Interfaces ◽  
User Satisfaction ◽  
Visually Impaired ◽  
Learning Objects ◽  
Online Learners ◽  
Web Based ◽  
Web Based Learning ◽  
E Learning ◽  
Dual User ◽  
The Web

With the proliferation of learning resources on the Web, finding suitable content (using telephone) has become a rigorous task for voice-based online learners to achieve better performance. The problem with Finding Content Suitability (FCS) with voice E-Learning applications is more complex when the sight-impaired learner is involved. Existing voice-enabled applications in the domain of E-Learning lack the attributes of adaptive and reusable learning objects to be able to address the FCS problem. This study provides a Voice-enabled Framework for Recommender and Adaptation (VeFRA) Systems in E-learning and an implementation of a system based on the framework with dual user interfaces – voice and Web. A usability study was carried out in a visually impaired and non-visually impaired school using the International Standard Organization’s (ISO) 9241-11 specification to determine the level of effectiveness, efficiency and user satisfaction. The result of the usability evaluation reveals that the prototype application developed for the school has “Good Usability” rating of 4.13 out of 5 scale. This shows that the application will not only complement existing mobile and Web-based learning systems, but will be of immense benefit to users, based on the system’s capacity for taking autonomous decisions that are capable of adapting to the needs of both visually impaired and non-visually impaired learners.

scholarly journals User Engagement and Satisfaction: The Case of Web Digital Library

2018 ◽  
Vol 7 (4.15) ◽  
pp. 19
Author(s):  
Mohamad Noorman Masrek ◽  
Mohammad Hudzari Razali ◽  
Ishak Ramli ◽  
Trias Andromeda
Keyword(s):  
Digital Library ◽  
User Satisfaction ◽  
Structural Equation ◽  
Strong Predictor ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
User Engagement ◽  
Web Based ◽  
The Web

In the era of Internet, user engagement has become more significant and relevant due to the intensification of interaction between the user and web applications. Today, most of the computer-based information systems that are in use to support our day-to-day activities are deployed on the web-based platform. The quality and intensity of interaction between the user and these web-based applications are referred as user engagement. While studies on user engagement have been quite extensively reported in the literature, very few have attempted to examine its relationship with user satisfaction. To this effect, this study was conducted with the aim of filling this research gap. The study used survey as the research methodology and the web, digital library as the object of assessment. 299 respondents provided the research data that were analyzed using Partial Least Square Structural Equation Modeling (PLS-SEM) approach. The results of the study showed that user engagement is a strong predictor of user satisfaction. The findings provide additional empirical evidence on the topic of user engagement.  

scholarly journals Co-Production on the Web: Social Software as a Means of Collaborative Value Creation in Web-based Infrastructures

2007 ◽  
Vol 7 ◽  
pp. 340-345
Author(s):  
Tassilo Pellegrini
Keyword(s):  
Citizen Participation ◽  
Value Creation ◽  
Business Models ◽  
Service Providers ◽  
Social Software ◽  
Web Based ◽  
Goods And Services ◽  
Collaborative Value Creation ◽  
Web Social ◽  
The Web

The concept of co-production was originally introduced by political science to explain citizen participation in the provision of public goods. The concept was quickly adopted in business research targeting the question how users could be voluntarily integrated into industrial production settings to improve the development of goods and services on an honorary basis. With the emergence of the Social Software and web-based colla-borative infrastructures the concept of co-production gains importance as a theoretical framework for the collaborative production of web content and services. This article argues that co-production is a powerful concept, which helps to explain the emergence of user generated content and the partial transformation of orthodox business models in the content industries. Applying the concept of co-production to developmental policies could help to theorize and derive new models of including underprivileged user groups and communi-ties in collaborative value creation on the web for the mutual benefit of service providers and users.

Analyzing and Optimizing the Usability of Website Access

2020 ◽  
Vol 12 (2) ◽  
pp. 22-40
Author(s):  
Sathiyamoorthi V. ◽  
Jayapandian N. ◽  
Gnana Prakasi O. S. ◽  
Kanmani P. ◽  
Revathi Vaithiyanathan ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Critical Role ◽  
Information Access ◽  
Web Caching ◽  
Pattern Generation ◽  
Web Based ◽  
Novel Approach ◽  
Web Access ◽  
Log File ◽  
The Web

The world wide web (WWW) plays a significant role in information sharing and distribution. In web-based information access, the speed of information retrieval plays a critical role in shaping the web usability and determining the user satisfaction in accessing webpages. To deal with this problem, web caching is used. The problem with the present web caching system is that it is very hard to recognize webpages that are to be accessed and then to be cached. This is forced by the fact that there are broad categories of users and each one having their own preferences. Hence, it is decided to propose a novel approach for web access pattern generation by analyzing the web log file present in the proxy server. Further, it tries to propose a novel hybrid policy called popularity-aware modified least frequently used (PMLFU) that best suits for the current proxy-based web caching environment. It combines features such as frequency, recency, popularity, and user page count in decision-making policy. The performance of the proposed system is observed using real-time datasets, empirically using IRCACHE datasets.

A Comparison Between the Use of IT in Business and Education

2011 ◽  
pp. 2918-2928
Author(s):  
Stephen Burgess ◽  
Paul Darbyshire
Keyword(s):  
Tertiary Education ◽  
Added Value ◽  
The Internet ◽  
New Paradigm ◽  
Web Based ◽  
Web Use ◽  
Use Of The Internet ◽  
Set Up ◽  
The Web

Since the mid-1990s, there have been many claims that the Web has become the new paradigm for teaching. However, most academics do not use the Web as a replacement for teaching, but to provide extra benefits for their students. There is a strong parallel between this use of the Internet for teaching, and the use of IT in business for providing added-value products or administrative efficiencies. In this chapter, the similarities between the use of IT in business and education are discussed, and the categorization of aspects of Web use in education using standard business categories relating to savings and quality are explored. The results are obtained from a survey of academics conducted internationally using the Web, and it surveys perceptions of benefits gained from supplementing teaching with Web-based services. The results revealed similar usage levels of Administrative and Educational Features to aid tertiary education on the Internet. The administrative uses showed slightly more benefits for the institution than for students and vice-versa for educational uses. In both types of uses, their adoption seemed to be based upon how difficult the feature was to set up as well as the added-value benefits it provided. An analysis of the correlation of the benefits identified for institution and students showed a correspondence between most of the uses, with a few interesting differences.

scholarly journals The Web-Based Usability Heuristic Survey Supports User Satisfaction

2020 ◽  
Vol 3 (1) ◽  
pp. 75
Author(s):  
Ofelia Cizela Da Costa Tavares
Keyword(s):  
Customer Loyalty ◽  
User Satisfaction ◽  
User Acceptance ◽  
Significant Positive Effect ◽  
Web Based ◽  
Visitor Satisfaction ◽  
Acceptance Model ◽  
Positive Effect ◽  
The Web ◽  
Satisfaction Model

Competition between companies is now getting stronger strongly related to the company's mechanism in providing the services provided. Companies can build ways that can maintain customer loyalty. The approach can be done with web-based Usability Testing adopting an application user acceptance model, a usability aspect analysis that acts as a customer who enjoys a company's products and services. At present, there are already many theories of user acceptance models for an application. One of them is the user satisfaction model (User Satisfaction). This review specifically also identifies that content content has a significant positive effect on website visitor satisfaction.

scholarly journals Towards an Online Database for Archaeological Landscapes. Using the Web Based, Open Source Software OpenAtlas for the Acquisition, Analysis and Dissemination of Archaeological and Historical Data on a Landscape Basis

Heritage ◽  
2020 ◽  
Vol 3 (4) ◽  
pp. 1385-1401
Author(s):  
Roland Filzwieser ◽  
Stefan Eichert
Keyword(s):  
Open Source ◽  
Open Source Software ◽  
Historical Data ◽  
Added Value ◽  
Aerial Photographs ◽  
Web Based ◽  
Ongoing Research ◽  
Wide Range ◽  
The Web ◽  
Landscape Basis

In this paper, we present the web-based, open source software OpenAtlas, which uses the International Council of Museums’ Conceptual Reference Model (CIDOC CRM), and its possible future potential for the acquisition, analysis and dissemination of a wide range of archaeological and historical data on a landscape basis. To this end, we will first introduce the ongoing research project The Anthropological and Archaeological Database of Sepultures (THANADOS), built upon OpenAtlas, as well as its data model and interactive web interface/presentation frontend. Subsequently, the article will then discuss the possible extension of this database of early medieval cemeteries with regard to the integration of further archaeological structures (e.g., medieval settlements, fortifications, field systems and traffic routes) and other data, such as historical maps, aerial photographs and airborne laser scanning data. Finally, the paper will conclude with the general added value for future research projects by such a collaborative and web-based approach.

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