scholarly journals KEPUASAN MASYARAKAT TERHADAP PUBLIC SERVICE HALL DI KABUPATEN PAMEKASAN

2019 ◽  
Vol 3 (01) ◽  
pp. 51-62
Author(s):  
Musoffan Musoffan ◽  
Darwis Darwis ◽  
Ahmad Rajaul Masrur
Keyword(s):  
Public Service ◽  
Community Satisfaction ◽  
The Public ◽  
Satisfaction Index ◽  
State Apparatus ◽  
The World ◽  
Interval Value

This study to assess community satisfaction with the public service hall in Pamekasan district as a breakthrough from the performance of the Pamekasan Regency Government.Retrieving data in this study by distributing questionnaires to the public using the Slovin Analysis formula used in this study, namely by using the public satisfaction index. The results of this study indicate that the Pamekasan Community Satisfaction Index towards Service Hall Public is 81,141 and based on the decision of the Minister of State Apparatus Number KEP / 25 / M.PAN / 2004 the value of the IKM is in the conversion interval value 62,51 - 81,25 with the predicate Good . The Public Service Hall in Pamekasan Regency was the first program in Madura and became the first breakthrough in Pamekasan Regency so that it received a certificate from the World-Indonesia Record Museum (MURI) category as the fastest district in establishing a Public Service Mall, this is nothing but the achievement of the District’s vision and mission Pamekasan headed to “Pamekasan Hebat“ which was Bhejjreh, Rajjheh and Parjhugeh.

scholarly journals Analysis of Public Satisfaction Index on the Regional Library Service at the Autonomous Regency

2018 ◽  
Vol 8 (4) ◽  
pp. 24-32
Author(s):  
Hardiyansyah ◽  
R. Junita ◽  
D. Triana ◽  
Koesharijadi ◽  
D. Mellita ◽  
...  
Keyword(s):  
Public Service ◽  
Average Score ◽  
Community Satisfaction ◽  
Library Service ◽  
Service Component ◽  
The Public ◽  
Satisfaction Index ◽  
Quantitative Descriptive ◽  
Descriptive Method

This study aims at finding out the community satisfaction index on the service of the Regional Library of Ogan KomeringIlir (OKI) regency. Through a quantitative descriptive method with questionnaire distribution to 150 respondents, the result showed that the public service has run well. As all components of the community satisfaction index were in "good" category with an average score of 77.61. The component of service that received the highest score was "courtesy and friendliness" of the serving personnel with a score of 3.22. Meanwhile, "terms of service" component got the lowest score 3.02. In other words, things related to various requirements in obtaining the service should be of particular concern because this component obtained the lowest score. There should be a solution to this problem so the community would be able to access the service easily without any complaints or dissatisfaction.

scholarly journals ANALYSIS OF PUBLIC SATISFACTION IN DPMPTSP NAKER OF PANGKALPINANG CITY

2019 ◽  
Vol 3 (02) ◽  
pp. 46
Author(s):  
Devi Valeriani ◽  
Dian Prihardini Wibawa ◽  
Aning Kesuma Putri ◽  
Nanang Wahyudin
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Satisfaction Survey ◽  
Community Satisfaction ◽  
Cooperation Agreement ◽  
The Public ◽  
Service Unit ◽  
Satisfaction Index

<p><em>The quality of public service performance has a broad impact in various parts live, especially to achieve public welfare. Therefore the efforts to improve public services must be conducted continuously by  Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja (DPMPTSP NAKER) of Pangkalpinang. The Efforts to improve the quality of services must be conducted jointly, integrated, programmed, directed, and consistent by paying attention to the needs and expectations of the public, so that the services provided to the community can be given appropriately, quickly, cheaply, openly, simply and easily implemented. The purpose of the Community Satisfaction Index Survey preparation is to find out the performance of DinasPenanaman  Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja of Pangkalpinang which will be used as a basis for making and establishing policies in order to improve the quality of public services.</em></p><p><em>The Survey of Community Satisfaction Index (IKM) is made refers to the provisions of  Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Number 14 Year2017 concerning Guidelines for Preparing the Community Satisfaction Survey of Public Service  Providers Units of at least 9 SKM Elements. The respondents of the survey were the people who were applying for licensing at DPMPTSP NAKER of Pangkalpinang amounted to 224 people. The Community Satisfaction Index Survey is collaborating with University of Bangka Belitung through the Institute for Research and Community Service (LPPM), which is formulated through a cooperation agreement with the service provider of Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja of Pangkalpinang.</em></p><p><em>Based on the results of the IKM survey with 9 elements, obtained the value of the service element which has the lowest value is the element of Requirement (U1) with a value of 3.193 and the element that has the highest value is the Cost / Tariff (U4) of 3.767. The community satisfaction survey in the DinasPenanaman Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja of Pangkalpinang with a weighted NRR of 3.374 was converted into the public satisfaction index at a service unit of 84.36, which was categorized into B or good.</em><em></em></p><p><strong><em>Keywords:</em></strong><em> </em><em>Community Satisfaction Index</em><em>, </em><em>Public Satisfaction, Public Service</em><em></em></p>

scholarly journals ANALYSIS OF PUBLIC SATISFACTION IN DPMPTSP NAKER OF PANGKALPINANG CITY

2018 ◽  
Vol 3 (2) ◽  
pp. 46
Author(s):  
Devi Valeriani ◽  
Dian Prihardini Wibawa ◽  
Aning Kesuma Putri ◽  
Nanang Wahyudin
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Satisfaction Survey ◽  
Community Satisfaction ◽  
Cooperation Agreement ◽  
The Public ◽  
Service Unit ◽  
Satisfaction Index

<p><em>The quality of public service performance has a broad impact in various parts live, especially to achieve public welfare. Therefore the efforts to improve public services must be conducted continuously by  Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja (DPMPTSP NAKER) of Pangkalpinang. The Efforts to improve the quality of services must be conducted jointly, integrated, programmed, directed, and consistent by paying attention to the needs and expectations of the public, so that the services provided to the community can be given appropriately, quickly, cheaply, openly, simply and easily implemented. The purpose of the Community Satisfaction Index Survey preparation is to find out the performance of DinasPenanaman  Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja of Pangkalpinang which will be used as a basis for making and establishing policies in order to improve the quality of public services.</em></p><p><em>The Survey of Community Satisfaction Index (IKM) is made refers to the provisions of  Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Number 14 Year2017 concerning Guidelines for Preparing the Community Satisfaction Survey of Public Service  Providers Units of at least 9 SKM Elements. The respondents of the survey were the people who were applying for licensing at DPMPTSP NAKER of Pangkalpinang amounted to 224 people. The Community Satisfaction Index Survey is collaborating with University of Bangka Belitung through the Institute for Research and Community Service (LPPM), which is formulated through a cooperation agreement with the service provider of Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja of Pangkalpinang.</em></p><p><em>Based on the results of the IKM survey with 9 elements, obtained the value of the service element which has the lowest value is the element of Requirement (U1) with a value of 3.193 and the element that has the highest value is the Cost / Tariff (U4) of 3.767. The community satisfaction survey in the DinasPenanaman Modal Pelayanan Terpadu Satu Pintu dan Tenaga Kerja of Pangkalpinang with a weighted NRR of 3.374 was converted into the public satisfaction index at a service unit of 84.36, which was categorized into B or good.</em><em></em></p><p><strong><em>Keywords:</em></strong><em> </em><em>Community Satisfaction Index</em><em>, </em><em>Public Satisfaction, Public Service</em><em></em></p>

PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DI KANTOR KELURAHAN MARAWI KECAMATAN TIROANG KABUPATEN PINRANG

2019 ◽  
Vol 7 (3) ◽  
pp. 82-87
Author(s):  
Haizah Haizah ◽  
Muhammad Rusdi ◽  
Haeruddin Syarifuddin
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Female Gender ◽  
Questionnaire Data ◽  
Community Satisfaction ◽  
The Public ◽  
Data Standardization ◽  
Analysis Techniques

The purpose of this study was to determine the effect of Public Service Quality on Community Satisfaction in the Marawi Family Office, Tiroang District, Pinrang Regency. The population in conducting this study were people with male and female gender, amounting to 1,342 family cards from three environments, the sampling technique used was the Slovin formula with the results of 93 people, taken based on cluster techniques. The type of research used is descriptive quantitative research, data collection techniques used are observation techniques, questionnaires, interviews and documentation. Data analysis techniques are data selection, data clarification, data tabulation, data standardization using the SPSS 21 application. Based on the research taken from the results of the questionnaire data processing, the recapitulation of the Public Service Quality variable with a percentage of 64 % is included in the "Good" category, while the recapitulation of the Community Satisfaction variable is with a percentage of 63%.

Public Service Broadcasting and Social Networking Sites: The Norwegian Broadcasting Corporation on Facebook

2013 ◽  
Vol 146 (1) ◽  
pp. 114-122 ◽  
Author(s):  
Hallvard Moe
Keyword(s):  
Social Networking ◽  
Everyday Life ◽  
Public Service ◽  
Social Networking Sites ◽  
Media Policy ◽  
The Public ◽  
Public Service Broadcasting ◽  
The World

Social networking sites have become staples in everyday life in many parts of the world. Public service broadcasters have ventured on to such services, aiming to reach new users. This move triggers a line of question about the borders between the public and the commercial, the control of content and the shifting power in media policy. Focusing on the Norwegian Broadcasting Corporation's use of Facebook, this article offers insights into what exactly is new about the challenges posed by social networking sites, and explores how this instance of hybrid arrangements impacts on our understanding of public service media.

Public Service Journalism

2019 ◽  
Author(s):  
Jackie Harrison
Keyword(s):  
Public Service ◽  
Political Life ◽  
Global Media ◽  
The Public ◽  
Public Benefit ◽  
Knowing That ◽  
Living Together ◽  
The World ◽  
Fundamental Process

For some scholars, the role of public service journalism is profoundly ethical, though it exists amidst a diversity of incommensurate but not necessarily incompatible views and values. Public service journalism exists as part of a global media that has been referred to as a “mediapolis”: descriptively, a place, a communicative system where the world is constituted, and by means of which we learn about Others. Normatively it is an ideal of communication, a place where information and opinion may be expressed civilly to enable good choices to be made and public concerns to be thoughtfully addressed. As such, it is a place of equal expression. However, practically it must contend with finding a way to identify, value and integrate a wide array of voices. A mediapolis needs to become a place where a just and hospitable media enables the fundamental process of finding ways of living together. A key principle for the governance of mediapolis concerns “journalism”: uncensored, diverse, reliable journalism is essential to the making of well-informed decisions and a healthy political life. To this end and in order to anticipate a digital future where there exists an ethical mediapolis for global public benefit and where the internet and good journalism go hand in hand and are no longer antagonistic, contemporary public service journalism should reconceive the news as discursive rather than monological and informational, and the public as consisting of an interpreting, acute audience of citizens, rather than one of informed readers. If such a consummation were to be achieved then critical news judgements would be the norm, no matter how large or small the audience. Journalism would be an effective watchdog because government would be perpetually aware that a sufficient number of confident, attentive citizens is following the news and that, in consequence, it must function knowing that there is a constant risk of shame, disgrace, conviction and loss of popularity and office. In sum, public service journalism consists of civil expression of information, accommodating a multiplicity of voices, the news conceived of as discursive rather than merely informational, and the public conceived of as critical interpreting citizens rather than informed readers.

scholarly journals SISTEM PELAYANAN PUBLIK ERA OTONOMI DAERAH DI KABUPATEN KUTAI KARTANEGARA

Humanus ◽  
2014 ◽  
Vol 12 (2) ◽  
pp. 168
Author(s):  
Muhamad Ali Bin Embi ◽  
Rita Widyasari
Keyword(s):  
Service Delivery ◽  
Key Words ◽  
Delivery System ◽  
Public Service ◽  
National Development ◽  
Service Delivery System ◽  
Community Satisfaction ◽  
Public Service Delivery ◽  
Service Effectiveness ◽  
The Public

AbstractThe effectiveness of public service delivery system is an important aspect to ensure that national development can be implemented effectively. The effectiveness of publicservice delivery system will raise community satisfaction on the services delivered. Thusto improve the public service delivery system from time to time, the study on the existingproblems should be conducted eventually.  Therefore this article articulates the problemsof public service delivery system in Indonesia, especially in Kutai Kartanegara Regency. Key words: Public Service, Effectiveness AbstrakKeefektifan sistem pelayanan pelayanan publik merupakan aspek penting untuk memastikan bahwa pembangunan Negara dapat dilaksanakan dengan efektif. Sistempelayanan yang efektif akan dapat meningkatkan kepuasan masyarakat terhadappelayanan yang diberikan. Bagi memastikan pelaksanaan sistem pelayanan publik inidapat diperbaiki dari masa ke semasa, kajian terhadap permasalahan yang timbulperlulah terlebih dahulu dilaksanakan. Oleh itu artikel ini membincangkan tentangpermasalahan sistem pelayanan publik di Indonesia terutamanya yang dialami olehKabupaten Kutai Kartanegara. Key words: Pelayanan Publik, Efektifitas

scholarly journals PELAYANAN PUBLIK DI BADAN PENANGGULANGAN BENCANA DAERAH KOTA KEDIRI: STRATEGI POSKO SIAGA PENANGANAN PENYEBARAN COVID-19

2021 ◽  
Vol 5 (2) ◽  
pp. 214
Author(s):  
Fendy Artha Prissando
Keyword(s):  
Disaster Management ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
The Public ◽  
Management Agency ◽  
Public Servant ◽  
State Apparatus ◽  
Qualitative Descriptive

AbstrakPelayanan publik merupakan salah satu perwujudan dari fungsi pada aparatur negara sebagai abdi masyarakat. Pelayanan publik yang professional itu artinya pelayanan publik yang bercirikan oleh adanya akuntabilitas dan responsibilitas dari pemberi layanan. Pelayanan publik pada dasarnya merupakan sebuah upaya individu, kelompok atau birokrasi untuk memberikan bantuan serta kemudahan kepada masyarakat untuk mencapai suatu tujuan tertentu. Tugas terpenting dari pelayanan publik ini adalah memberikan pelayanan terbaik kepada masyarakat. Pelayanan publik memiliki suatu tujuan untuk memenuhi kebutuhan masyarakat. Penelitian ini ditujukan untuk mengetahui bagaimana Pelayanan Publik di Badan Penanggulangan Bencana Daerah (BPBD) Kota Kediri serta mengetahui strategi posko siaga penanganan penyebaran Covid-19. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif kualitatif dan teknik pengumpulan data melalui observasi, wawancara secara mendalam kepada informan, dan dokumentasi. Hasil penelitian menujukkan bahwa kualitas pelayanan publik di Kantor Badan Penanggulangan Bencana Daerah (BPBD) Kota Kediri sudah baik dan sudah memberikan pelayanan publik dengan tepat kepada masyarakat yang membutuhkan bantuan dengan posko siaga.Kata Kunci: Kualitas; Pelayanan Publik; Prinsip Pelayanan. AbstractPublic service is one manifestation of the function of the state apparatus as a public servant. Professional public service means public service characterized by accountability and responsibility from service providers. Public service is basically an individual, group or bureaucratic effort to provide assistance and convenience to the community to achieve a certain goal. The most important task of this public service is to provide the best service to the community. Public services have a purpose to meet the needs of the community. This study was aimed to find out how the Public Service in the Regional Disaster Management Agency (BPBD) of Kediri City and to find out the strategy of the standby post for handling the spread of Covid-19. The research method used in this study is a qualitative descriptive method and data collection techniques through observation, in-depth interviews with informants, and documentation. The results of the study show that the quality of public services at the Office of the Regional Disaster Management Agency (BPBD) of Kediri City is good and has provided appropriate public services to people who need assistance with standby posts.Keywords: Quality; Public service; Service Principles.

scholarly journals Responsivity of Public Services in Indonesia during the Covid-19 Pandemic

2021 ◽  
Vol 4 (1) ◽  
pp. 552-562
Author(s):  
Surya Arfan ◽  
Mayarni Mayarni ◽  
Mimin Sundari Nasution
Keyword(s):  
Qualitative Research ◽  
Literature Review ◽  
Public Service ◽  
Public Services ◽  
Government Agency ◽  
Service Process ◽  
Community Satisfaction ◽  
The Public ◽  
Long Time ◽  
Research Type

This study aims to determine the responsiveness of public services in Indonesia during the Covid-19 pandemic, this time digital bureaucracy is very much needed in every government agency in carrying out its duties and functions in order to accelerate the process of public services during the Covid-19 pandemic. Service standardization is the next most important thing to keep the bureaucracy running effectively, quickly and responsively in providing the best service to the community. This study chooses a qualitative research type with a literature review approach. The results of this study found that The Indonesian bureaucracy has not been able to respond to strategic problems in Indonesia quickly due to several obstacles to an apathetic bureaucratic culture, and the lack of participation of all parties in the public service process during the Covid-19 pandemic, there are still shortcomings in terms of speed, quality and community satisfaction. This is also influenced by overlapping policies that take a long time to implement.

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