scholarly journals Implementation of ANN-CFB Methods in Measuring Community Satisfaction Level of Denpasar City on the Aspect of Government Services

2019 ◽  
Vol 3 (2) ◽  
pp. 29
Author(s):  
I Wayan Santiyasa ◽  
Luh Eka Kusumayanti
Keyword(s):  
Health Services ◽  
Smart City ◽  
Service System ◽  
New Technology ◽  
City Government ◽  
Government Services ◽  
Use Of Technology ◽  
Level Of Satisfaction ◽  
The Government ◽  
On The Road

The concept of a smart city is indeed presented as an answer for efficient management of resources. Support for applications that are constantly evolving and the creation of a creative ecosystem in the field of technology, is a good first step towards a smart city. But in reality smart city is not only related to technology. This concept is a combination of new technology and intelligent thinking about the use of technology. As a city full of allure, Denpasar City along with its development and population growth, began to emerge various problems such as decreasing the quality of public services, congestion on the road, accumulation of garbage and other social problems. To solve these problems, Denpasar needs a smart, creative and innovative solution run by the ranks of government officials, from leaders to the lowest levels, and supported by the full commitment of all its citizens. Various efforts have been made by the Denpasar City government to facilitate services to the community, ranging from building a system to facilitate services to the community such as the health service system, population service system, government service system (e-Gove), and the public complaints system. To find out whether the efforts made by the government are related to the services provided to the community by implementing a smart city system. In this study various measurements of satisfaction levels were carried out to obtain significant conclusions. Of the five aspects studied, namely aspects of government services, aspects of government transparency, aspects of health services, aspects of population service, aspects of transportation services and aspects of water supply and electricity services, in general the people of Denpasar expressed satisfaction with a level of satisfaction of 76,312 and the level of satisfaction with aspects of health services have the highest level of satisfaction that is equal to 88,574.

scholarly journals Smart City dalam Memenuhi Hak-Hak Penyandang Difabel di Yogyakarta "Studi Kasus : Infrastruktur Transportasi Publik dalam Memenuhi Hak Penyandang difabel"

2020 ◽  
Vol 5 (2) ◽  
Author(s):  
Muhammad Ibnu Hiban ◽  
Eko Priyo Purnomo ◽  
Aulia Nurkasiwi
Keyword(s):  
Public Transportation ◽  
Smart City ◽  
City Government ◽  
Disability Rights ◽  
Persons With Disabilities ◽  
Bus Stop ◽  
Use Of Technology ◽  
Long Time ◽  
Mode Of Transportation ◽  
The Government

<p class="SammaryHeader" align="center"><strong>Abstract</strong></p><p><em>The research method used is descriptive qualitative, according to researchers more suitable to use this study because it is more effective in finding the answers listed in the formulation of the problem. The author also takes references from previous studies that have examined this matter for a long time, but this study is different from previous studies. the results of this study are the concept of smart city is a new inovation to help government services, with the use of technology, information and communication. One of them is public transportation, which is a mode of transportation launched by the government to facilitate public services. Trans Jogja is a mode of transportation launched by the Yogyakarta city government to facilitate its people in safe, comfortable, safe, affordable and environmentally friendly travel. Trans Jogja in fulfilling disability rights still cannot be said to be fulfilled in using the modes of transportation that have been provided by the government, to fulfill the rights of persons with disabilities the government must improve the bus stop infrastructure used by passengers so as to provide comfort and security for people with disabilities. On the other hand the government is also experiencing obstacles In the development of bus stop improvement, the government is experiencing problems, namely the problem of land ownership that would be used as a stop, so that it is hampered in its development. This problem should be quickly resolved, because it is already regulated in Law No. 2 of 2012 which regulates land acquisition for public use.</em></p><p><strong><em>Keywords : </em></strong><em>smart city, disability rights</em></p><p class="SammaryHeader" align="center"><strong>Abstrak</strong></p><p><em>Metode Penelitian yang digunakan bersifat kualitatif deskriptif, menurut peneliti lebih cocok menggunakan penelitian ini karena lebih efektif dalam menemukan jawaban-jawaban yang tertera dalam rumusan masalah. Penulis juga menggambil referensi dari penelitian sebelumnya yang sudah meneliti hal ini dari lama, namun penelitian ini berbeda dengan penelitian sebelumnya. hasil penelitian ini ialah Konsep smart city adalah inovasi baru untuk membantu pelayanan pemerintahan, dengan pemanfaatan teknologi, informasi dan komunikasi. Salah satunya adalah transportasi public, yang merupakan moda transportasi yang di luncurkan oleh pemerintah untuk mempermudah pelayanan public. Trans jogja adalah moda transportasi yang diluncurkan oleh pemerintah kota Yogyakarta untuk mempermudah masyarakatnya dalam perjalanan yang aman, nyaman, amdal, terjangkau dan ramah lingkungan. Trans jogja dalam pemenuhan hak-hak disabilitas masih belum bisa dikatakan terpenuhi dalam menggunakan moda transportasi yang telah disediakan oleh pemerintah, untuk memenuhi hak-hak penyandang disabilitas pemerintah harus memperbaiki infrastruktur halte yang digunakan oleh penumpang sehingga memberikan kenyamanan dan keamanan bagi masyarakat penyandang disabilitas. Disisi lain pemerintah juga mengalami kendala Dalam pengembangan perbaikan halte bus, pemerintah mengalami kendala yaitu masalah kepemilikan lahan yang mau di jadikan halte, sehingga menjadi terhambat dalam pengembangannya. Permasalah ini seharusnya cepat terselesaikan, karena sudah diatur dalam Undang-Undang No 2 tahun 2012 yang mengatur tentang pembebasan lahan untuk kepentingan umum.</em></p><strong><em>Kata kunci : </em></strong><em>smart city, hak-hak difabel</em>

A City for Smart Technology Transformation

2022 ◽  
pp. 130-150
Keyword(s):  
Smart City ◽  
Smart Cities ◽  
City Government ◽  
City Development ◽  
City Governments ◽  
Strategic Goals ◽  
The Government ◽  
Smart Technologies ◽  
Technology Transformation ◽  
The City

The main purpose of this chapter is to present how a smart city is governed, managed, and operated. It describes smart city governance and identifies the special relation the government of the city would have with the citizens as well as communities. In addition, governance considerations related to operations are described, including critical city government challenges. The second important topic in this chapter is the City-Citizens Relations highlighting urban growth, needed investments, and role of smart technologies in the city development. In addition, other issues include strategic goals of smart cities, strategic framework for city governments, and financing smart city projects.

scholarly journals Knowledge-Based Smart City Service System

Electronics ◽  
2020 ◽  
Vol 9 (6) ◽  
pp. 965
Author(s):  
Giuseppe D’Aniello ◽  
Matteo Gaeta ◽  
Francesco Orciuoli ◽  
Giuseppe Sansonetti ◽  
Francesca Sorgente
Keyword(s):  
Information And Communication Technologies ◽  
Situation Awareness ◽  
Public Transportation ◽  
Smart City ◽  
Service System ◽  
Decision Makers ◽  
Knowledge Based ◽  
The Government ◽  
The Impact ◽  
The City

A smart city can be defined as a city exploiting information and communication technologies to enhance the quality of life of its citizens by providing them with improved services while ensuring a conscious use of the available limited resources. This paper introduces a conceptual framework for the smart city, namely, the Smart City Service System. The framework proposes a vision of the smart city as a service system according to the principles of the Service-Dominant Logic and the service science theories. The rationale is that the services offered within the city can be improved and optimized via the exploitation of information shared by the citizens. The Smart City Service System is implemented as an ontology-based system that supports the decision-making processes at the government level through reasoning and inference processes, providing the decision-makers with a common operational picture of what is happening in the city. A case study related to the local public transportation service is proposed to demonstrate the feasibility and validity of the framework. An experimental evaluation using the Situation Awareness Global Assessment Technique (SAGAT) has been performed to measure the impact of the framework on the decision-makers’ level of situation awareness.

IT capabilities as a fundamental of electronic government system success in developing countries from users perspectives

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Alshaher
Keyword(s):  
Information Quality ◽  
Electronic Government ◽  
System Quality ◽  
Content Type ◽  
Government Services ◽  
Utaut Model ◽  
Use Of Technology ◽  
It Capabilities ◽  
System Success ◽  
The Government

Purpose This study aims to consider the capabilities of information technology as a basing dimension in the success of systems that provide electronic services as an e-government system. This study will focus on the role of IT capabilities in e-government system success by proposing a model based on the integration of the updated DeLone and McLean model is (D&M) with the unified theory of acceptance and use of technology is (UTAUT) model, which includes seven variables, namely, IT capabilities, information quality, system quality, performance expectancy, effort expectancy, perceived support quality and e-government system usage. Design/methodology/approach A conceptual framework was built across a review of the literature and the results of studies of IT capability and e-government systems success has developed the study model. As the causal approach was adopted to test the model of the proposed study. Survey data collected from 765 respondents who use the e-government system in Iraq. Also, a regression approach has been used to test the study model. Findings The results revealed that IT capabilities and the factors included in the “the updated (D&M) and (UTAUT) model” as important forecasts in the success of e-government systems. In another word, the proposed model provides managers with a new perspective to deal with the adoption of the e-government system by introducing a new variable “IT capabilities,” to provide decision-makers with a new approach in determining factors of e-government success. Research limitations/implications The government must develop their policies in line with e-government services to maximize the benefits accrued from e-government services. Where the main determinants in this study were the age group of the sample and the Arab environment for this study. Originality/value This study is the first in Iraq as a developing country and one of the few in e-government that considers IT capabilities as a basing dimension in e-government success by proposing a comprehensive model that sums the factors related to such a relationship. Its value stems from its sample of public users and the support of its proposed framework.

scholarly journals Effectiveness of Pontianak City Government Innovation Policy Bisnis Cakep Lalu Lintas Lancar and Government and Smart City Landmark

2019 ◽  
pp. 88
Author(s):  
Ul Qadri ◽  
Verdico Arief
Keyword(s):  
Public Administration ◽  
Smart City ◽  
Innovation Policy ◽  
City Government ◽  
Program Policy ◽  
Search Data ◽  
The Republic ◽  
The Government ◽  
Product Effectiveness ◽  
Government Innovation

Pontianak is one of the regions that get appreciation from the Government of the Republic Indonesia on various creation innovation program policy in public administration sector. Among the products in the field of innovation is the application bisnis cakep lalu lintas lancar (BCL) and application government and smart city landmark (Gencil). Both applications are used Pontianak City Government to manage the government and public service. All policies or programs implemented by the government must be effective. However, to produce a product effectiveness of a policy or program should do some research. For that we need research that focuses in measuring about how effectiveness of Pontianak City government innovation policy bisnis cakep lalu lintas lancar and government and smart city landmark. This research is conducted qualitatively with the aim to find and search data and information in depth related to how big the effectiveness of product  created. Thus will be known how the level of effectiveness  of  a  policy or  program  that  has  been  implemented  by the  government  of Pontianak City.

scholarly journals THE IMPLEMENTATION OF SMART CITY IN CREATING INNOVATIONS OF PUBLIC SERVICES BY REGIONAL GOVERNMENTS (CASE STUDY OF BANDUNG CITY AND MAKASSAR CITY)

2020 ◽  
Vol 4 (1) ◽  
pp. 47-68
Author(s):  
Widuri Wulandari ◽  
Siti Munawaroh
Keyword(s):  
Smart City ◽  
Local Governments ◽  
Public Services ◽  
Good Governance ◽  
Review Literature ◽  
City Government ◽  
Easy Access ◽  
Community Activities ◽  
The Government

In order to make improvements in public services, the City Government of Bandung and Kota Makassar implement Smart City, and it is also in accordance with the directions of the Kementerian Pendayagunaan Aparatur Negara & Reformasi Birokrasi provide quality services that satisfy the needs of society in the fields of education, health, housing, and so forth. Local governments must also work creatively and innovatively to improve accountability, transparency, and responsiveness by utilizing information technology. The focus of this study is to compare the Government of Bandung with Makassar City in running Smart City in order to implement the innovation of public services. As a method for this research, a qualitative analysis is used, so that the phenomena or situations in the field can be realistically and systematically explained in detail while using the review literature from previous research. The Governments of Bandung City and Makassar City have shown to be successful areas with the implementation of Smart City. Both cities have received many awards for providing innovative services of high quality in spite of the fact that Makassar city started relatively late with implementing Smart City. Although they have been successful so far, the innovation of public services in these two cities will still have to be improved, so that a larger part of society will be able to profit from them. It takes a deep commitment on the part of the local authorities in order to be able to implement Smart City that creates an innovative programme. Smart City's implementation is a solution for creating good governance and makes improvements across multiple sectors of society. Moreover, Smart City sustains community activities and also provides easy access to information made by local governments. Keywords: Smart City, Innovation, Public Service

scholarly journals Effectiveness of Pontianak City Government Innovation Policy Bisnis Cakep Lalu Lintas Lancar and Government and Smart City Landmark

2019 ◽  
Vol 7 (2) ◽  
pp. 108
Author(s):  
Akhi Ulqadri ◽  
Verdico Arif
Keyword(s):  
Public Administration ◽  
Smart City ◽  
Innovation Policy ◽  
City Government ◽  
Program Policy ◽  
Search Data ◽  
The Republic ◽  
The Government ◽  
Product Effectiveness ◽  
Government Innovation

Pontianak is one of the regions that get appreciation from the Government of the Republic Indonesia on various creation innovation program policy in public administration sector. Among the products in the field of innovation is the application bisnis cakep lalu lintas lancar (BCL) and application government and smart city landmark (Gencil). Both applications are used Pontianak City Government to manage the government and public service. All policies or programs implemented by the government must be effective. However, to produce a product effectiveness of a policy or program should do some research. For that we need research that focuses in measuring about how effectiveness of Pontianak City government innovation policy bisnis cakep lalu lintas lancar and government and smart city landmark. This research is conducted qualitatively with the aim to find and search data and information in depth related to how big the effectiveness of product created. Thus will be known how the level of effectiveness of a policy or program that has been implemented by the government of Pontianak City.

scholarly journals Effectiveness of Pontianak City Government Innovation Policy Bisnis Cakep Lalu Lintas Lancar and Government and Smart City Landmark

2021 ◽  
Vol 7 (2) ◽  
pp. 1-13
Author(s):  
Ul Qadri ◽  
Verdico Arief
Keyword(s):  
Public Administration ◽  
Smart City ◽  
Innovation Policy ◽  
City Government ◽  
Program Policy ◽  
Search Data ◽  
The Republic ◽  
The Government ◽  
Product Effectiveness ◽  
Government Innovation

Pontianak is one of the regions that get appreciation from the Government of the Republic Indonesia on various creation innovation program policy in public administration sector. Among the products in the field of innovation is the application bisnis cakep lalu lintas lancar (BCL) and application government and smart city landmark (Gencil). Both applications are used Pontianak City Government to manage the government and public service. All policies or programs implemented by the government must be effective. However, to produce a product effectiveness of a policy or program should do some research. For that we need research that focuses in measuring about how effectiveness of Pontianak City government innovation policy bisnis cakep lalu lintas lancar and government and smart city landmark. This research is conducted qualitatively with the aim to find and search data and information in depth related to how big the effectiveness of product created. Thus will be known how the level of effectiveness of a policy or program that has been implemented by the government of Pontianak City.

INOVASI PELAYANAN PUBLIK PARK AND RIDE TERMINAL INTERMODA JOYOBOYO OLEH DINAS PERHUBUNGAN KOTA SURABAYA

Publika ◽  
2021 ◽  
pp. 77-92
Author(s):  
Dyah Eka Pratiwi ◽  
Trenda Aktiva Oktariyanda
Keyword(s):  
Public Service ◽  
Public Transportation ◽  
New Technologies ◽  
Public Awareness ◽  
Service Innovation ◽  
City Government ◽  
The Road ◽  
Park And Ride ◽  
The Government ◽  
On The Road

Pelayanan publik merupakan elemen yang sangat penting dalam penyelenggaraan pemerintahan. Inovasi yang dibuat oleh Pemkot Surabaya bersama Dishub Kota Surabaya berkaitan dengan sistem parkir online yang disebut Park and Ride TIJ. Inovasi pelayanan ini diciptakan untuk mengatasi permasalahan peningkatan kepemilikan kendaraan di Kota Surabaya yang membuat kebutuhan parkir meningkat, tetapi tidak diikuti dengan penambahan lahan parkir. Parkir di badan jalan mengakibatkan pergerakan lalu lintas terhambat sehingga terjadi kemacetan terutama di pusat keramaian tengah kota seperti Jalan Wonokromo, Jalan Darmo, dan Jalan Setail. Tujuan penelitian ini ialah untuk mendeskripsikan Inovasi Pelayanan Publik Park and Ride TIJ Oleh Dishub Kota Surabaya. Jenis penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif. Fokus penelitian dengan teori milik Yogi Suwarno (2008:19) yaitu aspek-aspek penting yang menunjukkan suatu organisasi telah melakukan inovasi meliputi Pengetahuan Baru, Cara Baru, Objek Baru, Teknologi Baru, dan Penemuan Baru. Teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Teknik analisis data menggunakan reduksi data, penyajian data dan ditarik kesimpulan berdasarkan data yang menjawab rumusan masalah. Hasil dari penelitian ini adalah semua fasilitas yang ada di Park and Ride TIJ sudah sangat bagus dan memenuhi kebutuhan masyarakat. Hanya saja kurangnya kesadaran masyarakat untuk menggunakan fasilitas yang sudah disediakan oleh pemerintah. Setelah didirikan Park and ride pun masih ditemukan masalah yakni banyak masyarakat masih melakukan parkir liar terutama pengunjung Kebun Binatang Surabaya, serta sopir angkot yang “ngetem” di pinggir jalan sehingga menimbulkan kemacetan. Kemudian terkait dengan penerapan e-payment, karena banyak masyarakat masih menggunakan uang tunai untuk pembayaran parkir di Park nad Ride TIJ. Kata Kunci: Pelayanan Publik, Inovasi Pelayanan, Park and Ride   Public service is a very important element in government administration. The innovation made by the Surabaya City Government and the Surabaya City Transportation Agency is related to an online parking system called the TIJ Park and Ride. This service innovation was created to solve the problem of increasing vehicle ownership in the city of Surabaya which makes parking needs increase, but not followed by additional parking lots. Parking on the road causes traffic movement to be hampered, resulting in congestion, especially in the downtown area such as Jalan Wonokromo, Jalan Darmo, and Jalan Setail. The purpose of this study was to describe the TIJ Park and Ride Public Service Innovation by the Surabaya City Transportation Agency. This type of research is descriptive with a qualitative approach. The focus of research with Yogi Suwarno's (2008: 19) theory is important aspects that show an organization has made innovations including New Knowledge, New Methods, New Objects, New Technologies, and New Inventions. Data collection techniques through interviews, observation and documentation. Data analysis techniques used data reduction, data presentation and conclusions drawn based on data that answered the problem formulation. The result of this research is that all existing facilities at the TIJ Park and Ride are very good and meet the needs of the community. It's just a lack of public awareness to use the facilities provided by the government. After the establishment of Park and Ride, problems were still found, namely that many people were still parking illegal, especially visitors to the Surabaya Zoo, as well as public transportation drivers who "stuck" on the side of the road, causing congestion. Then related to the application of e-payments, because many people still use cash for parking payments at TIJ Park nad Ride. Keywords: Public Service, Service Innovation, Park and Ride

scholarly journals Branding Kota Pinta Pada Teknologi Komunikasi Tangerang Live

2021 ◽  
Vol 5 (6) ◽  
pp. 1429-1439
Author(s):  
Abdul Basit ◽  
Adie Dwiyanto Nurlukman
Keyword(s):  
Communication Technology ◽  
Smart City ◽  
Quantitative Methods ◽  
Public Services ◽  
Digital Communication ◽  
City Government ◽  
City Branding ◽  
The People ◽  
Study Results ◽  
The Government

Tangerang City Government is trying to ready a smart city to provide convenience in all respects, one of which is the communication technology currently being used is the Tangerang LIVE application. Indirectly this can create good branding for the Tangerang City government. The Tangerang LIVE application has not been running as it should be, so the purpose of this research is to use this application to answer the needs and desires of the people of Tangerang City. This research was conducted with quantitative methods; this method can be answered the study's purpose. Like what the government runs this smart city through this application, the population is around Tangerang City. The study results found that smart city branding influences communication technology in the Tangerang Live application. Public services and delivery of information developed through digital communication by the Tangerang City Government are more integrated, monitored, effective, and efficient for the community

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