Komunikasi Interaktif Nikon Ambassador Dalam Mempertahankan Citra Merek (Studi Kasus Akun Media Sosial Instagram @Sukiminthio)

In today's digital era, marketing communication activities are supported by the presence of social media. Social media, one of which is Instagram, allows users to get additional information about a brand through contents uploaded by Brand Ambassadors. Brand Ambassador as a bridge of communication between brands and users, is one important factor in maintaining a positive image of a brand. This study aims to find out how interactive communication is carried out by Nikon Ambassador’s Sukimin Thio on Instagram. This research uses descriptive qualitative approach and case study method. Instagram is very suitable as Nikon marketing communication media that target Millenials (young people), besides that interactive communication carried out by Sukimin as Nikon Ambassador plays an important role in maintaining a positive brand image. Sukimin's interactive communication is done every day by replying to each comment, Direct Message, presenting content that is liked by followers, and utilizing the features found on Instagram to the fullest. The conclusion from the results of this study is through interactive communication, the public become more convinced that Nikon is a good product and get comfort in discussing Nikon products. Sukimin's image as someone inspiring and fun on social media and also his youthful personality is the same as the image that Nikon Indonesia wants to form. With the presence of Nikon Ambassador helping Nikon Indonesia to increase credibility, selling points, as well as maintaining a positive image. Di era digital saat ini, kegiatan komunikasi pemasaran didukung oleh hadirnya media sosial. Media sosial salah satunya Instagram memungkinkan pengguna untuk mendapatkan informasi tambahan mengenai suatu merek melalui konten yang diunggah oleh para Brand Ambassador. Brand Ambassador sebagai jembatan komunikasi antara merek dan pengguna, menjadi salah satu faktor penting dalam mempertahankan citra positif sebuah merek. Penelitian ini bertujuan untuk mengetahui bagaimana komunikasi interaktif yang dilakukan oleh Nikon Ambassador Sukimin Thio di Instagram. Penelitian ini menggunakan pendekatan kualitatif deskriptif dan metode studi kasus. Instagram sangat cocok sebagai media komunikasi pemasaran Nikon yang targetnya Millenials (anak muda), selain itu komunikasi interaktif yang dilakukan Sukimin sebagai Nikon Ambassador berperan penting dalam mempertahankan citra positif merek. Komunikasi interaktif dilakukan Sukimin setiap hari dengan cara membalas tiap-tiap komentar, Direct Message, menyajikan konten yang disukai pengikut, serta memanfaatkan fitur yang terdapat pada Instagram secara maksimal. Simpulan dari hasil penelitian ini adalah melalui komunikasi interaktif khalayak menjadi lebih yakin bahwa Nikon adalah produk yang bagus dan mendapatkan kenyamanan dalam berdiskusi mengenai produk Nikon. Citra Sukimin sebagai seseorang menginspirasi dan menyenangkan di media sosial serta kepribadiannya yang anak muda sama seperti citra yang ingin dibentuk Nikon Indonesia. Dengan adanya Nikon Ambassador membantu Nikon Indonesia untuk meningkatkan kredibilitas, nilai jual, juga mempertahankan citra yang positif.

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Pembentukan Personal Branding K-pop Influencer Melalui Media Sosial Instagram (Studi Kasus pada Akun Instagram @Kimdarlings)

Prologia ◽

10.24912/pr.v4i2.6607 ◽

2020 ◽

Vol 4 (2) ◽

pp. 354

Author(s):

Muhammad Fauzan Azhar ◽

Septia Winduwati

Keyword(s):

Social Media ◽

Digital Media ◽

Qualitative Approach ◽

Personal Life ◽

Case Study Method ◽

Positive Image ◽

Digital Era ◽

Personal Branding ◽

Character Building

This study will discusses about the personal branding of the influencers (@Kimdarlings) through Instagram. Nowadays, media focuses on the existence of users by facilitating them in their activities. As for the development of the digital era, social media is used as medium for disseminating information. This led to innovation, like influencers who did their branding through social media. This study aims to determine how the formation of personal branding is used by (@Kimdarlings) as K-Pop Influencer through social media Instagram. This study used the concepts of personal branding, influencers and social media. In this research used a descriptive qualitative approach with the case study method. The findings are the formation of @Kimdarlings personal branding has seven personal branding concepts including specialization (@Kimdarlings as K-Pop enthusiasts has only been a fan of one fandom), personality (character building as a splashy or cheerful person on Instagram), differences (fangirling contents as a differentiation from other influencers), visible (@Kimdarlings consistency of doing cover dance from Korean boybands and girl bands publicly and continuously), unity (the personal life of @Kimdarlings work in line with the brand she formed), persistence (based on her principle,she only uploading contents about K-Pop), and goodwill (giving a positive image to her followers).Penelitian ini membahas personal branding influencer (@Kimdarlings) melalui Instagram. Sekarang ini, media memfokuskan pada eksistensi pengguna dengan memfasilitasi mereka dalam beraktivitas. Seiring perkembangan era digital, media sosial dimanfaatkan sebagai media penyebaran informasi. Hal ini memunculkan inovasi yaituinfluencer yang melakukan branding melalui Instagram. Penelitian ini bertujuan untuk mengetahui bagaimana pembentukan personal branding yang digunakan oleh (@Kimdarlings) sebagai K-Pop Influencer melalui media sosial Instagram. Konsep yang digunakan dalam penelitian ini adalah konsep personal branding, influencer, media sosial. Metode penelitian yang digunakan adalah pendekatan kualitatif jenis deskriptif dengan metode studi kasus. Hasil temuan bahwa pembentukan personal branding@Kimdarlings sebagai K-Pop influencer melalui Instagram memiliki Tujuh konseppersonal branding tersebut adalah spesialisasi (@Kimdarlings sebagai penyuka K-Pophanya menggemari satu fandom), kepribadian (pembentukan karakter di Instagram yang heboh atau ceria), perbedaan (konten fangirling yang berbeda dengan influencer lainnya), terlihat (@Kimdarlings konsisten melakukan cover dance dari boyband dan girlband Korea secara publik dan secara terus menerus), kesatuan (kehidupan pribadi yang @Kimdarlings bentuk sejalan dengan brand yang dibentuknya), keteguhan (berpegang teguh pada prinsip bahwa ia hanya akan mengunggah konten tentang K-Pop), dan nama baik (memberikan citra positif bagi pengikutnya).

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KEBERLANJUTAN JURNALISTIK SEHAT DI ERA KONVERGENSI DARING SUARASURABAYA.NET DENGAN PENDEKATAN ENGAGEMENT PYRAMID

Bricolage Jurnal Magister Ilmu Komunikasi ◽

10.30813/bricolage.v5i2.1855 ◽

2019 ◽

Vol 5 (02) ◽

pp. 177

Author(s):

Anak Agung Istri Prihandari Satvikadewi ◽

Irmasanthi Danadharta ◽

Bambang Aprianto

Keyword(s):

Social Media ◽

News Media ◽

High Speed ◽

Online Journalism ◽

Case Study Method ◽

Digital Era ◽

Media Platform ◽

The Media ◽

The Creation

ABSTRACTThe approach of engagement pyramid, which is a response to the increasingly complex relations between consumers and producers in the digital era, offers a solution so that the sustainability of an organization, product or a particular brand can be maintained, through one key concept: engagement. Applying the approach of the engagement pyramid in online journalism enables the creation of a healthy journalistic process, because the demands of high speed verification and curation procedure of the news or other journalistic products can still be fulfilled through the stages of engagement. The stages of engagement include watching, sharing, commenting, producing and curating. This article is a summary of research on the application of engagement pyramid in the news media portal http://suarasurabaya.net. With the case study method, Suara Surabaya dot Net was chosen as a subject based on meeting criteria as convergent media. As a result, the pyramid engagement approach has implications for the continuity of good relations between the media and listeners, which also have consequences on the structure of the writings as the product of online journalism, considering that media platform used (radio, portal, social media and micro blogging) each has specific characteristics.Keywords: Engagement Pyramid, Healthy Journalistic, Online Convergence, Suarasurabaya.net.ABSTRAKPendekatan engagement pyramid yang merupakan respon terhadap semakin kompleksnya relasi antara produsen di era digital dan konsumen, menawarkan jalan tengah agar keberlanjutan sebuah organisasi, produk maupun brand dapat terjaga, melalui satu konsep kunci yaitu keterlibatan. Pendekatan piramida keterlibatan dalam jurnalisme daring memungkinkan terciptanya proses jurnalistik yang sehat, karena meskipun dalam tuntutan kecepatan yang tinggi, verifikasi dan kurasi berita atau produk jurnalistik lainnya tetap tetap bisa dilakukan melalui tahap-tahap keterlibatan. Tahap-tahap keterlibatan tersebut meliputi watching, sharing, commenting, producing dan currating. Artikel ini merupakan ringkasan dari penelitian tentang penerapan engagement pyramid di media portal berita http://suarasurabaya.net. Dengan metode studi kasus, Suara Surabaya dot Net dipilih sebagai subjek berdasarkan pemenuhan kriteria sebagai media konvergen. Hasilnya, pendekatan engagement pyramid selain berimplikasi pada keberlanjutan hubungan baik antara media dengan pendengar juga berkonsekuensi pada struktur penulisan produk jurnalistik, mengingat masing-masing platform media yang digunakan (radio, portal, media sosial dan micro blogging) memiliki karakteristik yang spesifik.Kata Kunci: Engagement Pyramid, Jurnalistik Sehat, Konvergensi Daring, Suarasurabaya.net.

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Cyber Public Relations for Building Image Restoration of President of Indonesia Joko Widodo Based on Blasphemy Case of Jakarta Governor Candidate Basuki Tjahaja Purnama (Ahok)

Environment-Behaviour Proceedings Journal ◽

10.21834/ebpj.v5isi1.2295 ◽

2020 ◽

Vol 5 (SI1) ◽

pp. 41-46

Author(s):

Umaimah Wahid ◽

Arif Budiwinarto

Keyword(s):

Social Media ◽

Public Relations ◽

Publishing House ◽

Case Study Method ◽

Media Audiences ◽

The Public ◽

Negative Comments ◽

International Publishing ◽

Open Access Article

The report aimed to investigate activities of the Public Relations Bureau of Press, Media, and Information of the Indonesia State Secretariat Ministry through social media to overcome the crisis and restore the image of President Joko Widodo after Islamic Action 212. The case study method was used to reveal and explain the disrupted image of President Joko Widodo. The study result showed two-way communication could not develop and receive negative comments from social media audiences of the State Secretariat Facebook. It disrupted the image of the President. The bureau activities are limited to upload press releases on websites and not yet communicating with the cyber communities. Keywords: Cyber public relations, Peaceful action 212, Blasphemy-Ahok, President Joko Widodo’s, Image Restorations eISSN: 2398-4287 © 2020. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v5iSI1.2295

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Digital Era

Advances in Business Strategy and Competitive Advantage - Digital Marketing Strategies and Models for Competitive Business ◽

10.4018/978-1-7998-2963-8.ch001 ◽

2020 ◽

pp. 1-29

Author(s):

Liliana Coutinho Vitorino ◽

Ana Lisboa ◽

Raquel J. Antunes

Keyword(s):

Social Media ◽

New Media ◽

Marketing Communication ◽

Business Innovation ◽

Digital Era ◽

Internet Users ◽

Worldwide Population ◽

Emerging Trends ◽

General Perspective

The explosive growth of new media and the multiple and diverse means of communications are changing consumers and brands. Digitalisation is a growing reality. As per April 2019, there were 4.437 billion internet users (around 58% of the worldwide population) and 3.499 billion active social media users. Not only is the setting changing, but also consumers' profiles and roles. Researchers have identified some emerging trends that are leading firms to change the way they communicate to consumers and develop new and innovative businesses. In this chapter, the authors present a general perspective of marketing communication and how it will affect business innovation, discuss the existing paradigm shift in marketing communication, and introduce a case study which applies some of the more recent techniques.

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Pemanfaatan Media Sosial Instagram dalam Mempromosikan Batik Tusta (Studi Kasus Akun Instagram @Batiktusta)

Prologia ◽

10.24912/pr.v3i2.6372 ◽

2019 ◽

Vol 3 (2) ◽

pp. 401

Author(s):

Novianto Phangestu ◽

Eko Harry Susanto

Keyword(s):

Social Media ◽

Communication Theory ◽

Target Market ◽

Marketing Communication ◽

Case Study Method ◽

Sales Promotions ◽

Online Business ◽

Collection Methods ◽

People Today

The development of technology and the internet have given birth to social media, which people today use as a medium of communication, obtaining information, socializing and doing businesses. Social media has brought changes to the world of marketing, especially promotions and advertising that result in the creation of online business trends. Batik Tusta is a brand of batik clothing that was once sold in stores and then experienced a decline in sales and all the stores ﬁnally were closed down. On 27 January 2017, Batik Tusta started to market their products online. Since then, Batik Tusta began to grow because it was marketed online and on Instagram as their main promotional tools. The aim of this study is to investigate Batik Tusta's promotional activities on social media Instagram. The concept used in the research is promotion in marketing communication theory. This study uses a qualitative approach with a case study method. The data collection methods used are interviews, observation, documentation and litrrature studies. The results show that promotional activities on Instagram Batik Tusta cover interesting uploads and the uses of features provided by Instagram to interact with followers. Batik Tusta also endorses artists and inﬂuncers on Instagram, uses Instagram ads everyday, and offers sales promotions to attract attention of their target market as their promotional activities. Perkembangan teknologi dan internet melahirkan media sosial yang saat ini, hampir semua orang menggunakannya sebagai media dalam berkomunikasi, memperoleh informasi, bersosialisasi dan berbisnis. Media sosial menciptakan perubahan pada dunia pemasaran khususnya promosi dan periklanan yang mengakibatkan terciptanya tren bisnis online. Batik Tusta merupakan merek pakaian batik yang dulunya dijual di toko-toko dan kemudian mengalami penurunan penjualan dan toko yang dulunya ada beberapa semuanya tutup, namun pada tanggal 27 januari 2017 Batik Tusta di pasarkan secara online, Batik Tusta mulai mengalami perkembangan karena dipasarkan secara online dan menggunakan media sosial Instagram sebagai alat promosi utamanya. Tujuan penelitian ini untuk mengetahui bagaimana kegiatan promosi Batik Tusta di media sosial Instagram. Konsep yang digunakan dalam penelitian ini adalah konsep promosi dalam teori komunikasi pemasaran. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Sedangkan metode pengumpulan data yang digunakan yaitu wawancara, observasi, dokumentasi, dan studi kepustakaan. Hasil dari penelitian ini adalah kegiatan promosi di Instagram Batik Tusta berasal dari unggahan konten yang menarik dan pemanfaatan fitur yang disediakan Instagram untuk berinteraksi dengan pengikutnya, Batik Tusta juga meng-endorse artis dan influencer di Instagram, kemudian menggunakan Instagram ads setiap harinya, dan promosi penjualan, untuk menarik perhatian target pasarnya.

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Marketing communication objectives through digital content marketing on social media

Fórum Empresarial ◽

10.33801/fe.v25i1.18496 ◽

2020 ◽

pp. 79-104

Author(s):

Janice J. Nieves-Casasnovas ◽

Frank Lozada-Contreras

Keyword(s):

Social Media ◽

Marketing Strategies ◽

Brand Awareness ◽

Digital Content ◽

Media Content ◽

Marketing Communication ◽

Case Study Design ◽

Multiple Case ◽

Content Marketing

The purpose of this study was to determine what type of marketing communication objectives are present in the digital content marketing developed by luxury auto brands with social media presence in Puerto Rico, particularly Facebook. A longitudinal multiple-case study design was used to analyze five luxury auto brands using content analysis on Facebook posts. This analysis included identification of marketing communication objectives through social media content marketing strategies, type of media content and social media metrics. Our results showed that the most used objectives are brand awareness, brand personality, and brand salience. Another significant result is that digital content marketing used by brands in social media are focused towards becoming more visible and recognized; also, reflecting human-like traits and attitudes in their social media.

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Sports Journalism: Self-Censorship, Ethics and Lived Experience in the Digital Era.

10.46289/sesq0001 ◽

2020 ◽

Author(s):

◽

Tom Bradshaw

Keyword(s):

Social Media ◽

Digital Media ◽

Ethical Issues ◽

Theoretical Perspective ◽

Professional Experience ◽

Homogeneous Sample ◽

Sports Journalism ◽

Digital Era ◽

Qualitative Approaches

This thesis examines the major ethical issues experienced by UK sports journalists in the course of their practice in the modern digital media landscape, with a particular focus on selfcensorship. In tandem, it captures the lived professional experience of sports journalists in the digital era. My own professional experience is considered alongside the experiences of interviewees and diary-keepers. Initially, an exploratory case study of the work of investigative journalist David Walsh is used to highlight key ethical issues affecting sports journalism. A Kantian deontological theoretical perspective is articulated and developed. Qualitative approaches, specifically Interpretative Phenomenological Analysis and autoethnography, are then used to provide an original analysis of the research objectives, enhanced by philosophical analysis. Ten in-depth, semi-structured interviews are conducted with a homogeneous sample of UK sports journalists, while diaries kept by three different journalists provide another seam of data. Reflective logs of my own work as a sports journalist provide the basis for autoethnographic data. The main log runs for two-and-half years (2016- 19) with a separate additional log covering the 2019 Rugby World Cup in Japan. The semistructured interviews, diaries, autoethnography and case study are synthesized. The thesis explores how social media has introduced a host of ethical issues for sports journalists, not least the handling of abuse directed at them. Social media emerges as a double-edged sword. One of its most positive functions is to raise the standard of some journalists’ output due to the greater scrutiny that reporters feel they are under in the digital era, but at its worst it can be a platform for grotesque distortion and for corrupting sports journalists’ decision-making processes. Self-censorship of both facts and opinions emerges as a pervasive factor in sports journalism, a phenomenon that has been intensified by the advent of social media. Sports journalists show low engagement with codes of conduct, with the research suggesting that participants are on occasion more readily influenced by self-policing dynamics. This project captures vividly sports journalists’ personal involvement and emotional investment in their work, and reconsiders the ‘toy department’-versus-watchdog classification of sports journalists. The thesis concludes with recommendations for industry, including the introduction of formal support for sports journalists affected by online abuse.

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Live Shopping dalam Industri Komunikasi Digital melalui Instagram

Prologia ◽

10.24912/pr.v4i1.6435 ◽

2020 ◽

Vol 4 (1) ◽

pp. 67

Author(s):

Vinia Fransiska ◽

Sinta Paramita

Keyword(s):

Social Media ◽

Online Shopping ◽

Digital Communication ◽

Qualitative Approach ◽

Marketing Communication ◽

Communication Industry ◽

Communications Industry ◽

Long Time ◽

Limited Duration

Live shopping is an online shopping activity that is done directly and within a certain duration. This research discusses the live shopping process in the digital communication industry.. The theory used is the theory of marketing communication, social media, Instagram, and digital communication. This study discusses the phenomenon of live shopping activity in the digital communications industry. The method used is a case study with a qualitative approach and using the techniques of interview, observation, and documentation. The results of this study can be seen that the live shopping activity that uses social media to utilize the features of Instagram namely Stories. The birth of live shopping is based on the phenomenon that has been formed over a long time, namely ‘jastip’. Goods sold in the live shopping activity are also more diverse than shop online as usual. It also offers more interactive shopping activities and fun so that buyers feel the thrill of shopping directly on the spot and the limited duration so that the buyers will be encouraged with time. Before live shopping, sellers will promote it by using Instagram Ads or endorsement to influencers. It can be concluded that the live shopping process starts with 3 main steps, promotion, interaction, and transaction. Live shopping merupakan suatu kegiatan berbelanja secara online yang dilakukan secara langsung dan dalam durasi tertentu saja. Penelitian ini membahas tentang proses live shopping dalam industri komunikasi digital. Teori yang digunakan adalah teori komunikasi pemasaran, media sosial, Instagram, dan komunikasi digital. Metode yang digunakan adalah studi kasus dengan pendekatan kualitatif dan menggunakan teknik wawancara, observasi, serta dokumentasi. Hasil penelitian ini dapat diketahui bahwa kegiatan live shopping yang menggunakan media sosial Instagram ini memanfaatkan fitur Instagram yaitu Instagram Stories. Lahirnya live shopping didasari oleh fenomena yang sudah terbentuk lebih lama yaitu jasa titip atau jastip. Barang yang dijual dalam kegiatan live shopping juga lebih beragam dibandingkan berbelanja online seperti biasa. Kegiatan ini juga menawarkan kegiatan belanja yang lebih interaktif dan menyenangkan sehingga pembeli merasakan sensasi berbelanja langsung di tempat dan durasi waktu yang terbatas sehingga pembeli akan berpacu dengan waktu. Sebelum melakukan kegiatan live shopping, penjual terlebih dahulu akan memasarkannya dengan memanfaatkan fitur Instagram ads atau endorsement kepada influencer. Untuk itu dapat disimpulkan bahwa proses live shopping dimulai dari 3 langkah utama yaitu promosi, interaksi, dan terakhir transaksi.

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Analisis Perubahan Persepsi Jamaah Dakwah Ustadz Evie Effendi Di Kota Bandung

Anida (Aktualisasi Nuansa Ilmu Dakwah) ◽

10.15575/anida.v19i1.5066 ◽

2019 ◽

Vol 19 (1) ◽

pp. 51-62

Author(s):

Nadhillah Kusindriani ◽

Martha Tri Lestari

Keyword(s):

Qualitative Approach ◽

Case Study Method ◽

Public Figure ◽

The Public ◽

The Impact ◽

Research Show

Ustadz Evie Effendi was a public figure who is known by the public as a modern ustadz that use the Sundanese language when do Da’wah. The perceptions given by the society particularly of ustadz Evie Effendi Da'wah pilgrims are positive until ultimately ustadz Evie exposed "misinterpretation" case in August 2018 when he misinterpreted a verse in the Sura in the Quran. The occurrence of a case of "misinterpretation" had a significant impact for ustadz Evie Effendi, one of them is a lot of pilgrims from ustadz Evie Effendi in Bandung which is no longer a loyal following lectures activities conducted by him. The existence of the impact that occurs from the "misinterpretation" case encourages researchers to see how the changes in perception that occurred in ustadz Evie Effendi Da'wah worshipers in Bandung. This study used a qualitative approach through the case study method uses the concept of Yin (2015). The results of this research show that changes in perception that occurred in Ustadz Evie Effendi Da'wah worshipers in Bandung is different for adult ages (40 – 50 years) and adolescents (20 years) as well as temporary caused culture society Indonesia which is permissive.Ustadz Evie Effendi merupakan seorang publik figur yang dikenal oleh masyarakat sebagai ustadz kekinian yang menggunakan bahasa Sunda ketika ceramah. Persepsi yang diberikan masyarakat khususnya jamaah dakwah ustadz Evie Effendi positif sampai pada akhirnya ustadz Evie terkena kasus “salah tafsir” pada bulan Agustus 2018 ketika ia salah menfasirkan ayat dalam suatu surat di Al-Quran. Terjadinya kasus “salah tafsir” memberikan dampak yang cukup besar bagi ustadz Evie Effendi salah satunya adalah banyak dari jamaah dakwah ustadz Evie Effendi di Kota Bandung yang tidak lagi setia mengikuti kegiatan ceramah yang dilakukan ustadz Evie Effendi. Adanya dampak yang terjadi dari kasus “salah tafsir” mendorong peneliti untuk melihat bagaimana perubahan persepsi yang terjadi pada jamaah dakwah ustadz Evie Effendi di Kota Bandung. Penelitian ini menggunakan pendekatan kualitatif melalui metode studi kasus menggunakan konsep Yin (2015). Hasil penelitian ini menunjukkan bahwa perubahan persepsi yang terjadi pada jamaah dakwah ustadz Evie Effendi di Kota Bandung berbeda untuk kalangan usia dewasa (40 – 50 tahun) dan remaja (20 tahun) serta bersifat sementara yang disebabkan kultur masyarakat Indonesia yang permisif.

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Strategi Komunikasi Interaktif Ciewie Batik

Jurnal Komunikasi Islam ◽

10.15642/jki.2017.7.1.108-120 ◽

2018 ◽

Vol 7 (1) ◽

pp. 108-120

Author(s):

Marsudi Marsudi

Keyword(s):

Social Media ◽

Qualitative Methods ◽

Customer Service ◽

International Markets ◽

Communication Strategy ◽

Interactive Communication ◽

Customer Complaints ◽

Positive Image ◽

Android Applications ◽

Descriptive Qualitative

To improve a company's positive image and reputation, Ciewie Batik attempts to develop interactive communication to consumers, both online and offline. This study discusses the strategies and forms of interactive communication that Ciewie Batik uses to run its business in an effort to penetrate domestic, national, and international markets. Using descriptive qualitative methods, this study has found that in order to maximize customer service and promotion, and in an effort to foster value from innovation, Ciewie Batik's interactive communication strategy is to integrate social media and Android applications and actively recruit web-resellers. For example by intensifying customer complaints and inquiries in an express manner. Additionally, by cons–tantly updating Ciewie Batik's website, increasing Facebook Fanpage, and actively recruiting web-reseller.

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