scholarly journals Assessing Information Technology Strategy Alignment to Business Strategy Utilizing IT Balanced Scorecard Case Study: PT. Pos Indonesia

2017 ◽  
Vol 4 (02) ◽  
Author(s):  
Albi Fitransyah
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Balanced Scorecard ◽  
Business Strategy ◽  
Maturity Model ◽  
Maturity Level ◽  
Level 3 ◽  
It Performance ◽  
User Orientation ◽  
Operational Excellence

PT Pos Indonesia as an organization that provides mail, goods, and money delivery services has been implementing Information Technology (IT) to support the business process, such as: SOPP (System Online Payment Point), Post Remittance, Reserve Online, Agent (Westrn Union, Money Gray), and I-Post (Integrated Post) is handled by the Division of Information Technology (IT). But until now its implementation has not been fully able to support existing business processes, and can not contribute the maximum to the business. PT Pos Indonesia should not only apply IT as a business process support activities, but must also be implemented as part of business strategy. The implementation of IT should be the optimal power of life and competitiveness of the organization. The implementation of IT must also provide the opportunity for changes in the productivity of a business that has been running. This is what underlie the study required that can analyze the various factors that affect founded IT strategic planning that is able to adapt, fit, and balanced with business strategy way of the organization. On this thesis, assessed the alignment of the IT strategy to business strategy in PT Pos Indonesia. IT Balanced Scorecard framework is used: (a) to help translate IT strategy into the actions of IT, and (b) assess the performance of IT in PT Pos Indonesia. IT Balanced Scorecard have a role as a performance management IT system. With the IT Balanced Scorecard, IT vision, strategy, and organization associated balanced againts the objective of financial, customer, business process, and learning and growth perspective. Each perspective is changes to the contribution companies, end-user orientation, operational excellence, and the readiness of the future. Alignment Maturity Level developed by Luftman used to know the maturity level of alignment between IT and business organization in good condition at this time, and conditions that are expected. Competency/value criteria on the maturity model Luftman, examine the IT values that contribute to corporation business. The contribution of IT values to business measured by mapping IT performance in the four IT Balanced Scorecard perspectives. Importance Performance Analysis (IPA) method is used to measure IT performance, both for current conditions and expected conditions. Capability Maturity Model (CMM) is used to measure the level of internal process maturity in IT division of PT Pos Indonesia, as part of follow-up the operational excellence perspective analysis of IT Balanced Scorecard. Analytical Hierarchy Process method is used to find the weight of performance indicator each perspective. The results of the analysis is designed to be able to create a solution design in the form of a proposal to the direction of improvement. Alignment level between IT and business, for the current condition (as is) are on the maturity level 3 or established process, and for conditions that are expected (to be) are at maturity level 4 or managed process. With the IPA method, the IT performance based on the company contribution perspective is located to the C quadrant position coordinates with as is - to be coordinates position (3.14, 3.54). IT performance based on end-user orientation perspective is located in the C quadrant with as is - to be the coordinates position (3.10, 3.93). IT performance based on operational excellence perspective lies in the quadrant B with as is - to be coordinates position (3.41, 4.35). With the CMM analysis, the maturity of IT division internal of PT Pos Indonesia, to the condition at this time (as is) are on the maturity level 3 or defined process and conditions that are expected to be on level 4 or managed process. IT performance based on the future readiness perspective lies in the quadrant A with as is - to be position coordinates (3.13, 4.05). Importance sequence will be the beginning point for cause effect relationship on the IT Balanced Scorecard as a solution design. With the AHP method, is that the performance indicators with the most importance is the development of activity / IT processes.

scholarly journals Perancangan Permainan Simulasi (Game Simulation) Untuk Menilai Tingkat Kematangan Strategi Teknologi Informasi terhadap Strategi Bisnis Dengan Metode IT Balanced Scorecard dan Maturity Model COBIT 4.1

2018 ◽  
Vol 3 (2) ◽  
pp. 111
Author(s):  
Agnes Karina Pritha Atmani
Keyword(s):  
Information Technology ◽  
Experiential Learning ◽  
Balanced Scorecard ◽  
Business Strategy ◽  
Strategic Alignment ◽  
Technology Strategy ◽  
Maturity Model ◽  
Maturity Level ◽  
Alignment Model ◽  
Game Simulation

Keselarasan strategi Teknologi Informasi terhadap strategi bisnis sangat dibutuhkan untuk mencapai tujuan bisnis. Pencapaian keselarasan strategi, sebagai suatu proses yang berkelanjutan, membutuhkan dukungan dari Top Management dan fungsi-fungsi lain dalam perusahaan. Penilaian kematangan tingkat keselarasan strategi TI terhadap strategi bisnis akan digunakan sebagai alat ukur untuk menilai tingkat keselarasan strategi TI terhadap strategi bisnis. Nilai tersebut akan digunakan sebagai langkah awal untuk tindakan perbaikan berkelanjutan.Penggunaan permainan simulasi merupakan gabungan dari dua metode experiential learning, yaitu simulasi (simulation) yang dapat melakukan peniruan dari suatu perilaku atau proses dan permainan (game) yang merupakan aktifitas yang kompetitif. Melaui Experiential Learning pengguna permainan dapat melakukan pembelajaran secara aktif dan memperoleh pengetahuan, pemahaman, dan pandangan baru mengenai suatu hal.Penilaian kematangan tingkat keselarasan strategi TI terhadap strategi bisnis akan mengacu pada konsep Strategic Alignment Model yang diperkenalkan oleh Henderson dan Venkatraman dan IT-Balanced Scorecard yang dikembangkan Grembergen dan Bruggen. Keduanya memberikan panduan mengenai model-model yang dapat diimplementasikan di perusahaan. Sedangkan penilaian kematangannya berdasarkan kriteria Maturity Model COBIT 4.1 (Control Objective on Information and related Technology) Kata kunci: Permainan Simulasi, Experiential Learning, Teknologi Informasi, Strategi TI, Strategi Bisnis, Strategic Alignment Model-Henderson & Venkatraman, IT-Balances Scorecard – Grembergen & Bruggen, dan COBIT 4.1 Maturity Model. AbstractThe alignment of Information Technology strategy with business strategy is important to achieve business objectives. Strategy alignment, as an ongoing process, requires support from Top Management as well as from other functions in the company. The assessment of maturity level on the alignment of Information Technology with business strategy becomes the measuring tool to assess the alignment of Information Technology strategy with business strategy. The score, then, will be used as starting point in accomplishing continuous repair action.The use of game simulation is a combination of two experiential learning methods, namely simulation that can perform the imitation of a behavior or process and game which is a competitive activity. Through Experiential Learning game users can actively learn and gain new knowledge, insights, and insights about things.The assessment of maturity level of the aligment of Information Technology with business strategy which applied Strategic Alignment Model concept introduced by Henderson and Venkatraman and IT-Balanced Scorecard by Grembergen and Bruggen. Both have given guidelines about several models that can be implemented at company. Moreover, in order to assess the maturity level, this research uses Maturity Model COBIT 4.1 (Control Objective on Information and related Technology.Keywords: Information Technology, Game Simulation, Experiential Learning, Information Technology strategy, Business strategy, Strategic Alignment Model-Henderson & Venkatraman, IT-Balanced Scorecard-Grembergen & Bruggen, and COBIT 4.1 Maturity Model.

scholarly journals Assessing The Maturity Level Of Information Technology Management Process In A Romanian Company

2014 ◽  
Vol 18 (3) ◽  
pp. 201 ◽  
Author(s):  
Minodora Ursacescu
Keyword(s):  
Information Technology ◽  
Business Strategy ◽  
Practical Implication ◽  
It Management ◽  
Management Approach ◽  
Management Process ◽  
Maturity Model ◽  
Maturity Level ◽  
Capability Maturity ◽  
Functional Perspective

Since the 1990s, organizations have gradually become involved in the transformation of their information technology (IT) management process. In order to determine the direction of IT development in correlation with business needs, a consolidated management approach is imposed. This paper aims to provide a comprehensive assessment of the maturity level of IT management process in an organization. For this purpose, an empirical study in a Romanian public service company was done by using the benchmarking technique and Capability Maturity Model to describe the maturity level of IT management process. Four benchmarking classes, including a number of 24 benchmarks, were taken into account to focus on the main key issues - IT management strategy and IT planning; alignment of business strategy, IT strategy, organizational structure, and IT infrastructure; and information systems security management. The study reveals that the IT management process is mainly focused on technological dimension and less on the managerial one. It was observed that IT managers have a low awareness of managerial skills in planning, organizing, controlling, and leading the IT activities. Practical implication of the study presents two major issues: 1) on one hand, the need to approach a transversal vision in managing the IT process by aligning it to a complex set of choices, reflecting both a strategic and functional perspective and, 2) on the other hand, this study may be useful for managers looking to improve management of the IT department as well as the quality of their services. The study also indicates specific recommendations to refine the IT management process of Romanian companies.

IT GOVERNANCE AUDIT AT PT PERUSAHAAN GAS NEGARA USING COBIT FRAMEWORK

2018 ◽  
Vol 23 (2) ◽  
pp. 95-106
Author(s):  
Mahendra Sunt Servanda ◽  
Achmad Benny Mutiara
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
It Governance ◽  
Maturity Model ◽  
Maturity Level ◽  
Efficiency And Effectiveness ◽  
Information And Communication ◽  
Level 3 ◽  
It Usage ◽  
A Company

The use of information and communication technology in a company gives an important contribution for the achievement of business objectives. PT Perusahaan Gas Negara, especially in the Business Solutions and Services Operations (BSSO), plays a significant role in the utilization of information and communication technology assets to PT Perusahaan Gas Negara. It takes a good IT governance for BSSO to improve the efficiency and effectiveness of IT usage. Audit of IT governance maturity using COBIT 4.1. Maturity model level used to determine the maturity level of IT usage in the enterprise with a scale of 0 (non-existent) to 5 (optimized). This study focused on two domains namely Plan and Organise (PO) and Monitor and Evaluate (ME) model to measure the maturity level of IT maturity levels in PT Perusahaan Gas Negara. From this study, the results of the maturity level domain PO is 3.13 and ME is 2.98, it can be given the conclusion that the maturity level of IT governance at PT PGN is in level 3 (defined). At this level means that all the procedures in the company are standardized and documented, but the company is still not able to detect the deviations that have occurred.

scholarly journals Pedoman Tata Kelola Teknologi Informasi Menggunakan It Governance Design Frame Work (Cobit) Pada PT. X

2015 ◽  
pp. 200
Author(s):  
I Ketut Adi Purnawan
Keyword(s):  
Information Technology ◽  
High Risk ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Study Results ◽  
Level 3 ◽  
Frame Work ◽  
Level Of Concern ◽  
Monitoring And Measurement

 Implementation of  Information Technology (IT) in an organization require significant costs with high risk  of  failure [3]. Managing data is  a matter that must be done continuously by the organization and accompanied by monitoring and measurement of achievement that has been done as to meet the aspect of integrity, availablility. In this study using COBIT as a frame work in preparing the guidelines for information technology governance at PT.  X  on  DS11,  which  focuses  on  management of  data  about  the  level  of  concern  for management (management awareness) and  maturity level (maturity level).  The study and analysis indicates that the level of concern for management (management awareness) PT. X already on a fairly level and maturity level for the current maturity level (as is) at level 3 (defined process) and to the expected level of maturity located at level 5 (optimized). From the overall study results showed that PT. X has recognized that the data is an important organizational asset.

scholarly journals Nivel de madurez de los procesos de la gestión de servicios en base a BPM - Maturity level in Management Services Processes’ based on BPM

2011 ◽  
pp. 143-154
Author(s):  
Joseph Cruz ◽  
Daniel Lévano
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Maturity Level ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Sobre Todo ◽  
Buenas Prácticas ◽  
Management Services

Las empresas, a nivel global, tienden a una mayor dependencia de las Tecnologías de la Información (TI), no solo para el mantenimiento operativo de las instancias de la organización, sino también para el aumento de valor a la empresa por medio de la explotación de datos y sobre todo bajo el análisis y optimización de sus procesos. La metodología Business Process Management (BPM), al combinarlas con las buenas prácticas propuestas por Information Technology  Infrastructure Library (ITIL), permite la posibilidad de aumentar el valor de la entidad por medio de la mejora y adaptación de los procesos desde una perspectiva más ágil, automatizada y robusta con la capacidad de adaptación al cambio, permitiendo a las organizaciones orientar sus procesos al cliente.

The Relationship between Information Technology Governance and Information Technology Performance in Taiwanese Financial Enterprises

2014 ◽  
Vol 5 (3) ◽  
pp. 17-31 ◽  
Author(s):  
Ruey-Shiang Shaw ◽  
Che-Pin Cheng ◽  
Ta-Yu Fu ◽  
Chia-Wen Tsai ◽  
Dong-Cheng Yen
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
It Governance ◽  
Enterprise Strategy ◽  
Five Dimensions ◽  
The Balanced Scorecard ◽  
Technology Governance ◽  
Information Technology Governance ◽  
It Performance ◽  
And Performance

More and more enterprises regard Information Technology (IT) as their most valuable property and make full use of IT to maximize the performance of their business operations. As a result, enterprises are attaching more importance to coordinating their IT strategy and enterprise strategy in order to get the most from their IT investment. For the sake of better IT performance and long-term development, firms must adopt a complete strategy for IT governance. In Taiwan, most financial enterprises have not considered IT governance to be a necessity, and those which are implementing IT governance have difficulty explaining, systemically, how it affects IT performance. Based on the five dimensions of IT governance, this study uses the balanced scorecard to measure IT performance and discusses the influence of effective governance on IT performance. The results show that the five dimensions of IT governance (strategic alignment, value delivery, risk management, resource management, and performance measurement) are all positively correlated with IT performance. The results of this study can help Taiwan's financial enterprises set the proper course for IT governance and more clearly understand how it serves to improve IT performance.

PENINGKATAN KINERJA SISTEM E-LEARNING DALAM PERSPEKTIF UNIVERSITAS 4.0 MENGGUNAKAN KERANGKA IT BALANCED SCORECARD

2020 ◽  
Vol 21 (1) ◽  
pp. 42-48
Author(s):  
Nadidah Ayu Syafitri ◽  
Muhammad Izman Herdiansyah
Keyword(s):  
Balanced Scorecard ◽  
Future Orientation ◽  
Learning Systems ◽  
Learning System ◽  
Corporate Contribution ◽  
E Learning ◽  
User Orientation ◽  
The University ◽  
Operational Excellence

Bina Darma University (UBD) as one of the university based information technology currently has been assisted by the use of IT in implementing its strategy. University 4.0 is a university that makes students as a learning center and assisted by the use of IT.  UBD in conducting learning has been assisted by e-learning which is one of the benchmarks of 4.0 University perspectives. E-Learning implementation assists the learning process by students and lecturers. The performance of the e-learning system has not been measured. Measurements are performed to improve the quality of e-learning systems in the 4.0 university perspective. To perform analysis used the IT framework Balanced Scorecard consisting of four perspectives namely Corporate Contribution/Business Contribution, User Orientation, Operational Excellence and Future Orientation. The result of this research is an improved analysis of quality and strategies to improve the quality of e-learning systems in the 4.0 university perspective.

scholarly journals Evaluation of Information Technology Governance in Banking Companies Using BSC and COBIT 4.1

2021 ◽  
Vol 2 (2) ◽  
pp. 23-27
Author(s):  
Elvis Pawan
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
Industrial Revolution ◽  
Maturity Level ◽  
The Balanced Scorecard ◽  
Average Value ◽  
Technology Governance ◽  
Business Change ◽  
Information Technology Governance ◽  
A Company

Abstract - The era of industrial revolution 4.0, the progress of companies to achieve their vision and mission goals, is largely determined by the role of information technology, especially banking companies such as BPR PMM, the problem is that BPR PPM has not fully realized the importance of managing a business change, in order to maintain the company's existence. To determine the maturity level of the application of information technology in a company, it is necessary to conduct a thorough evaluation. In this study, there are seventeen processes in Cobit 4.1 that are solved on an internal balanced scorecard perspective. Cobit is a framework that is very well used in measuring the effectiveness of the application of information technology, while the balanced scorecard (BSC) is a framework that is very suitable to be applied to measure or assess the performance of a company. The combination of the two frameworks can provide a clear picture of internal perspectives that can be used by company leaders in improving information technology governance. This study resulted in a conclusion that the company maturity level in terms of business change management based on Cobit 4.1 and the internal balanced scorecard perspective has an average value of 2.90 at level 3 with defined categories.

scholarly journals Business process management maturity model: Serbian enterprises' maturity level

2012 ◽  
Vol 60 (3-4) ◽  
pp. 190-198
Author(s):  
Marija Andjelkovic-Pesic ◽  
Vesna Jankovic-Milic ◽  
Aleksandra Andjelkovic
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Maturity Model ◽  
Maturity Level

scholarly journals Analysis of the Maturity Level of Business Processes for Science and Technology Parks

SAGE Open ◽  
2021 ◽  
Vol 11 (3) ◽  
pp. 215824402110373
Author(s):  
Ana Maria Magalhães Correia ◽  
Claudimar Pereira da Veiga ◽  
Carlos Otávio Senff ◽  
Luiz Carlos Duclós
Keyword(s):  
Business Processes ◽  
Science And Technology ◽  
Maturity Model ◽  
Maturity Level ◽  
Structured Interviews ◽  
Cross Sectional ◽  
Science And Technology Parks ◽  
Technology Parks ◽  
Level 3 ◽  
Level 2

This research analyzes the maturity level of business processes with the application of the Process and Enterprise Maturity Model (PEMM) in the light of Enterprise Architecture (EA). This is qualitative research, cross-sectional, and in the form of a multiple case study performed in science and technology parks in Brazil. A questionnaire conducted by semi-structured interviews, non-participant observations, and document analysis to gather information on the processes was applied to achieve the proposed objective. The finding revealed that 75% of the analyzed parks show signs that processes’ maturity results in optimal performance (Level 3) and can be integrated with other internal processes, maximizing the performance of these parks. Only one park was at Level 2, indicating that business processes led to better results when implemented from one organization. This study shows that even when enterprise capability is at Level 3, this does not help the process enablers rise from Level 2 to Level 3. This study’s originality lies in its showed that the maturity level of the analyzed parks and in making comparisons to identify discrepancies and future actions, considering their responsibility to transfer knowledge from science and technology institutions to the public and private sector.

Sign in / Sign up

Export Citation Format

Share Document