Work Stress and Organisational Citizenship Behaviours (OCBs) in Call Centers Employees

2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Sunita ◽  
Urvashi Singh ◽  
Shalini Singh ◽  
Rajnee Sharma
Keyword(s):  
Negative Impact ◽  
Call Centers ◽  
Negative Relationship ◽  
Married Couples ◽  
Call Centre ◽  
Simple Correlation ◽  
Nuclear Families ◽  
Set Up ◽  
Stress At Work ◽  
The Relationship

The present study was conducted to examine the relationship between organisational stress and organisational citizenship behaviours (OCBs) in employees of call centers. The study also further explored as how stress at work set-up has negative impact on OCBs. A sample of 250 employees working in call centre of Gurgaon belonging to an age group of 25-30 years were selected on availability basis. All were working married couples living in nuclear families. Job stress survey (Spielberger & Vagg, 1999) and Organisational Citizenship Behaviour (Bateman & Organ, 1983) were administered. Data was analysed by using simple correlation and multiple regression. Results showed the negative relationship between organisational stress and OCBs. Results of regression analysis also exhibited the negative impact of stress on OCBs. The implications for the employees are discussed.

scholarly journals “We can help ourselves”: does community resilience buffer against the negative impact of flooding on mental health?

2019 ◽  
Vol 19 (11) ◽  
pp. 2371-2384 ◽  
Author(s):  
Torsten Masson ◽  
Sebastian Bamberg ◽  
Michael Stricker ◽  
Anna Heidenreich
Keyword(s):  
Mental Health ◽  
Social Support ◽  
Negative Impact ◽  
Negative Relationship ◽  
Community Resilience ◽  
Disaster Mental Health ◽  
Stress Buffering ◽  
Buffering Effect ◽  
The Relationship ◽  
Post Disaster

Abstract. Empirical evidence of the relationship between social support and post-disaster mental health provides support for a general beneficial effect of social support (main-effect model; Wheaton, 1985). From a theoretical perspective, a buffering effect of social support on the negative relationship between disaster-related stress and mental health also seems plausible (stress-buffering model; Wheaton, 1985). Previous studies, however, (a) have paid less attention to the buffering effect of social support and (b) have mainly relied on interpersonal support (but not collective-level support such as community resilience) when investigating this issue. This previous work might have underestimated the effect of support on post-disaster mental health. Building on a sample of residents in Germany recently affected by flooding (N=118), we show that community resilience to flooding (but not general interpersonal social support) buffered against the negative effects of flooding on post-disaster mental health. The results support the stress-buffering model and call for a more detailed look at the relationship between support and resilience and post-disaster adjustment, including collective-level variables.

Zur Verzahnung von Familienpolitik und Bildungspolitik: eine wirtschaftspolitische Einordnung

2005 ◽  
Vol 54 (2) ◽  
Author(s):  
Michael Hüther ◽  
Hans-Peter Klös ◽  
Susanne Seyda
Keyword(s):  
Economic Growth ◽  
Human Capital ◽  
Young People ◽  
Educational Policy ◽  
Family Policy ◽  
Negative Impact ◽  
Capital Formation ◽  
Human Capital Formation ◽  
Set Up ◽  
The Relationship

AbstractThis article addresses the relationship between two policies that are to ensure wealth and economic growth: family policy and educational policy. Current demographic changes in Germany are widely expected to have a negative impact on economic growth. One way to tackle this problem is to devise a family policy that takes into account current demographic developments and encourages young people to set up a family of their own. A second major determinant of future wealth is the formation of human capital. This article analyzes measures relating to both family policy and human capital formation. Particular attention is devoted to links and synergetic effects between the two policy variables.

Do They Always Have Wounded Selves: Moderating Impact of Job-worth on Burnout and Self-worth of Indian Call Centre Employees

2017 ◽  
Vol 4 (1) ◽  
pp. 1-20
Author(s):  
Tuheena Mukherjee ◽  
Kanika T. Bhal
Keyword(s):  
Customer Service ◽  
Negative Impact ◽  
Psychological Impact ◽  
Call Centre ◽  
Call Centres ◽  
Self And Identity ◽  
Self Worth ◽  
Customer Service Representatives ◽  
The Impact ◽  
The Relationship

Numerous researches in call centres indicate the negative psychological impact in the form of burnout experiences of the customer service representatives. The present study argues that burnout experiences do not always have a negative impact on the employee’s self-worth. The relationship is, instead, moderated by the impact of job-worth, which acts as a potential individual resource. The results of the present study conducted on 312 call centre representatives partially confirm our hypotheses. Results indicate that representatives who have high job-worth maintain their self-worth, even when emotionally exhausted. The results also show that employees possessing high job-worth, even with low personal accomplishments on their jobs, maintain their self-worth. We discuss the findings in the Indian call centre context from the perspective of self and identity literature and provide broader implications for practice and research.

scholarly journals IMPACT OF EMOTIONAL LABOR ON ORGANIZATIONAL COMMITMENT WITH MEDIATORY ROLE OF SELF-EFFICACY AMONG CALL CENTRE EMPLOYEES IN PAKISTAN

2014 ◽  
Vol 02 (01) ◽  
pp. 15-22
Author(s):  
Qudsia Jabeen ◽  
Keyword(s):  
Organizational Commitment ◽  
Emotional Labor ◽  
Self Efficacy ◽  
Call Centers ◽  
Call Centre ◽  
Efficacy Data ◽  
Negatively Associated ◽  
The Impact ◽  
The Relationship

The purpose of this paper was to examine the impact of emotional labor on organizational commitment with mediatory role of self-efficacy. Data were collected from 120 employees working in different Call Centers across Pakistan using a questionnaire. Results indicate that emotional labor is negatively associated with organizational commitment even though the relationship is insignificant. While mediatory role of self-efficacy is established, implications are also discussed.

scholarly journals The Big Five Personality dengan Minat Beli Gamis pada Mahasiswi yang dimoderatori oleh Persepsi terhadap Kualitas Produk

PSYCHE 165 ◽  
2020 ◽  
pp. 107-113
Author(s):  
Arga Prasetiya ◽  
Ratri Kurnia Ihsani ◽  
M. Luhung Pribadi
Keyword(s):  
Path Analysis ◽  
Product Quality ◽  
Big Five ◽  
Negative Impact ◽  
Negative Relationship ◽  
Cluster Sampling ◽  
Big Five Personality ◽  
Moderator Variable ◽  
The Relationship ◽  
Total Impact

This study aims to find out the relationship between the big five personality with the buying interest of the robe, which moderated by the perception of the product quality at Ahmad Dahlan University Yogyakarta students. A total of 65 students from Ahmad Dahlan University in Yogyakarta from various faculties and any major. The data collection of the research sample was carried out by a cluster sampling technique. This research using the big five personality inventory (BFI), the scale of perception of product quality, and the scale of buying interest. Research data analysis was performed by analysis using path analysis techniques. The results showed a negative relationship between the big five personality and buying interest which was moderated by the perception of the product at Ahmad Dahlan University Yogyakarta students. The path of analysis coefficient shows the total impact of p = -0.10. The total impact is smaller than the direct impact of the big five personality with buying interest which shows the path analysis coefficient of p = 0.07. These results indicate that the perception of product quality as a moderator variable has a negative impact on the relationship between the big five personality and buying interest. Based on the results of the study, the hypothesis proposed in the study was rejected.

Interface Between Stress and Labour Productivity

2020 ◽  
pp. 66-83
Author(s):  
Ilona Skačkauskienė ◽  
Rasa Pališkienė
Keyword(s):  
Negative Impact ◽  
Labour Productivity ◽  
High Stress ◽  
Working Environment ◽  
Stress Factors ◽  
Job Productivity ◽  
Stress At Work ◽  
The Individual ◽  
Stress Models ◽  
The Relationship

The main purpose of this article is to examine the relationship between the stress and labour productivity. It is recognized that high stress levels make a negative impact on the job productivity results – the incidents or errors occur because of stressful situations in the working environment. After performing the analysis of stress models, it can be stated, that stress could be assessed as a process, i.e. researches are oriented more on the person, or as the situation, i.e. researches are oriented on the causes of stress in the working environment. The metaanalysis of stress factors allow us to identificate the main causes of stress at work, whose at least partial elimination is essential for every organization to increase the productivity of employee. Analysis of the content of factors that cause stress showed that these factors can be classified into the individual and situational. The labour productivity of employees can be seen as a result of stress management, and interface among stress and job productivity are modelling.

scholarly journals Correlation between Student’s Knowledge of Ecology Concepts with Ecological Footprint Based on Gender

2016 ◽  
Vol 1 (1) ◽  
pp. 93-100
Author(s):  
Tania Agnesa
Keyword(s):  
Ecological Footprint ◽  
Hypothesis Test ◽  
Negative Relationship ◽  
Simple Random Sampling ◽  
Coefficient Of Determination ◽  
Simple Correlation ◽  
Regression Test ◽  
And Gender ◽  
The Relationship ◽  
Descriptive Method

Ecological footprint is an estimation analysis or measure individual consumption behaviour resulting in the environment. One of the factors which ecological footprint affects are knowledge of ecology concepts and gender. The objective of this research was to determine the relationship between student’s knowledge of ecology concepts to ecological footprint based on gender. This research was conducted on January-February 2016. The method used was descriptive method with correlational study. The sample was simple random sampling about 104 students. The prerequisite test showed that the data was normal and homogen. The first hypothesis test using linear regression test and simple correlation. Regression model obtained Ŷ = 0.047–0.574X had a significant and linear relationship. The coefficient of correlation obtained was –0.72, which means there was a negative relationship between student’s knowledge of ecology concepts to ecological footprint. The coefficient of determination obtained was 0.518, which means student’s knowledge of ecology concepts contributed 51.8% to the ecological footprint. The second hypothesis test using t-test independent sample, significance value obtained was 0.123, which means that there was no significant ecological footprint difference between man students and woman students. The result of this study concluded that there was negative correlation between student’s knowledge of ecology concepts with ecological footprint and gender was no affect the student’s ecological footprint. The higher of knowledge of ecology concepts will reduce their ecological footprint and it will create a balance environment.

Firm Heterogeneity and Wages under Different Bargaining Regimes: Does a Centralised Union Care for Low-Productivity Firms?

2009 ◽  
Vol 229 (2-3) ◽  
Author(s):  
Nicole Guertzgen
Keyword(s):  
Firm Heterogeneity ◽  
Negative Impact ◽  
Manufacturing Sector ◽  
Wage Determination ◽  
Negative Externalities ◽  
Wage Setting ◽  
Firm Level ◽  
Data Set ◽  
Set Up ◽  
The Relationship

SummaryThis paper studies the relationship between wages and the degree of firm heterogeneity in a given industry under different wage setting structures. To derive testable hypotheses, we set up a theoretical model that analyses the sensitivity of wages to the variability in productivity conditions in a unionised oligopoly framework. The model distinguishes centralised and decentralised wage determination. The theoretical results predict wages to be negatively associated with the degree of firm heterogeneity under centralised wage-setting, as unions internalise negative externalities of a wage increase for low-productivity firms.We test this prediction using a linked employer-employee panel data set from the German mining and manufacturing sector. Consistent with our hypotheses, the empirical results suggest that under industry-level bargaining workers in more heterogeneous sectors receive lower wages than workers in more homogeneous sectors. In contrast, the degree of firm heterogeneity is found to have no negative impact on wages in uncovered firms and under firm-level contracts.

Interface Between Stress and Labour Productivity

2017 ◽  
pp. 305-322
Author(s):  
Ilona Skačkauskienė ◽  
Rasa Pališkienė
Keyword(s):  
Negative Impact ◽  
Labour Productivity ◽  
High Stress ◽  
Working Environment ◽  
Stress Factors ◽  
Job Productivity ◽  
Stress At Work ◽  
The Individual ◽  
Stress Models ◽  
The Relationship

The main purpose of this article is to examine the relationship between the stress and labour productivity. It is recognized that high stress levels make a negative impact on the job productivity results – the incidents or errors occur because of stressful situations in the working environment. After performing the analysis of stress models, it can be stated, that stress could be assessed as a process, i.e. researches are oriented more on the person, or as the situation, i.e. researches are oriented on the causes of stress in the working environment. The metaanalysis of stress factors allow us to identificate the main causes of stress at work, whose at least partial elimination is essential for every organization to increase the productivity of employee. Analysis of the content of factors that cause stress showed that these factors can be classified into the individual and situational. The labour productivity of employees can be seen as a result of stress management, and interface among stress and job productivity are modelling.

Depression as a Moderator in the Relationship between Direction of Social Comparison and Self Esteem

2009 ◽  
Vol 24 (S1) ◽  
pp. 1-1 ◽  
Author(s):  
G. Tallat ◽  
A. Kamal ◽  
S. Mccarthy
Keyword(s):  
Social Comparison ◽  
Cognitive Model ◽  
Negative Relationship ◽  
Marital Relationship ◽  
Married Couples ◽  
Self Esteem ◽  
Systematic Bias ◽  
Relationship Of ◽  
The Relationship

The present study explored the moderator role of depression in the relationship of self esteem and the direction of social comparison in the context of marital relationships among married couples. The relationship between the direction of social comparison and depression was also explored. The sample consisted of 100 married individuals (50 Married Couples) having diverse educational and occupational background and form all the three socio economic background. The sample was taken from different cities of Pakistan. The couples were requested to complete Beck Depression Inventory (BDI) and Index of Self Esteem (ISE) along with another scale, Social Comparison in Marital Relationship Measure (SCMRM). SCMRM was developed by the researcher to explore the couples’ inclination of comparing their spouses with others around them on different dimension of marital relationship satisfaction. The standardized method was used for the development of SCMRM. The study provided evidence of significant negative relationship of depression with social comparison in marital relationship and with self esteem. The findings also supported the hypothesis that depression will play a role of moderator in the relationship between direction of social comparison in marital relationship and self esteem. Beck's (1967) cognitive model of depression suggested that depressives’ systematic bias against the self is reflected in their tendency to compare themselves with better off others. Thus our results confirm the cognitive depressive model which proposed that depressives engage in dysfunctional social comparison (upward).

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