Virtual Reference Service of the Russian State Library: Preliminary Results of Work

2010 ◽  
pp. 45-48 ◽  
Author(s):  
Marina Y. Nescheret
Keyword(s):  
Web Sites ◽  
Information Support ◽  
Operational Experience ◽  
Virtual Reference ◽  
Reference Services ◽  
Russian State ◽  
Reference Service ◽  
State Library ◽  
Remote User

The article is devoted to the new form of reference service, so-called “the virtual reference service”. Its purpose is to provide the personalized information support to the remote users, without dependence on their site. Virtual reference service is constructed on a combination of opportunities of the automated search toolkit and professional skills of a bibliographer. Abroad the first virtual reference services have appeared in the middle of 1990th and now many foreign and Russian libraries have the specialized sections on the web-sites. In the Russian State Library the virtual reference desk has opened on April, 17, 2007. In spite of the fact that virtual help service of the Russian State Library has a small operational experience, it can be an example for successful realization of reference service on the basis of Internet technologies. It provides to the remote user efficiency, completeness and high quality of the information.

Information Context of Culture in Focus of Professional Discussion

2019 ◽  
Vol 16 (6) ◽  
pp. 578-583
Author(s):  
Irina P. Tikunova
Keyword(s):  
Practical Experience ◽  
Information Services ◽  
Information Support ◽  
State Institute ◽  
Cultural Management ◽  
Russian Scientific ◽  
Use Of Resources ◽  
Russian State ◽  
State Library ◽  
Cultural Sector

The article presents an overview of the all-Russian scientific and practical conference (with international participation) “Information Context of Culture: Resources, Technologies, Service” (the 11th conference of heads and specialists of information services for culture and art). The conference, orga­nized by the Russian State Library, the Russian State Library of Arts, and the St. Petersburg State Institute of Culture, on the instructions of the Ministry of Culture of the Russian Federation, was held in Moscow on September 24—25, 2019. Its purpose was to summarize the results of scientific research and practical experience on the issues of information support of the cultural sector in the digital age, to identify some problems and find ways to overcome them, and to demonstrate the best achievements in this field. The conference was attended by more than 90 representatives of cultural management bodies, federal, regional and municipal libraries, universities, training centers and other organizations of culture, science, education and mass media from 22 regions of Russia, as well as heads and specialists of national libraries of Armenia, Belarus and Kazakhstan (via video link). Thanks to the online broadcast, the total audience of the event increased by almost 200 people. The conference participants noted the importance of scientific and information activities in the cultural sector both for society in general and for the sector’s development in particular. In order to improve this work, the conference participants recommended to promote its digitalization, which is aimed at creating public resources for culture and art and organizing information services in the 7/24 mode via the Internet, including on mobile devices; to intensify the mutual use of resources through participation in joint projects; and to strictly observe copyright when creating information resources and methodological materials.

Social Q&As or Library Virtual Reference Service: What is Behind the Choices of Chinese Information Seekers?

Libri ◽  
2014 ◽  
Vol 64 (4) ◽  
Author(s):  
Shengli Deng ◽  
Lina Yang ◽  
Yin Zhang
Keyword(s):  
Service Quality ◽  
Information Needs ◽  
Information Service ◽  
User Evaluation ◽  
Specific Topic ◽  
Virtual Reference ◽  
Reference Services ◽  
Questions And Answers ◽  
Reference Service

AbstractDespite the increasing popularity of Social Questions and Answers (SQA) sites among Chinese information seekers, there has been little previous exploration of this specific topic as it relates to library reference services. This study seeks an understanding of users’ choices in using SQA sites and library virtual reference (VR) service in meeting their information needs. It also aims to address some gaps in user evaluation and in the comparison of SQA and VR in previous research among information seekers in general, and among Chinese information seekers in particular. The study involved users of the largest Chinese SQA site, Baidu Knows. The results indicate that while SQA outperforms VR in most aspects - as evaluated by Chinese information seekers - VR stands out in two key areas of a virtual information service: quality and trust. Overall, while both SQA and VR have been utilized for various purposes and queries, each has been used more specifically for certain types of questions, and users choose between the two based on the information needs they have at hand. Finally, there is a discussion of the implications of the findings pertaining to libraries and reference services.

scholarly journals TRUE ACANTHOLYTIC PEMPHIGUS FROM THE STANDPOINT OF PSYCHOSOMATIC MEDICINE: A REVIEW OF THE LITERATURE

2017 ◽  
Vol 20 (3) ◽  
pp. 157-163
Author(s):  
I. Yu Dorozhenok ◽  
N. P Teplyuk ◽  
Daria G. Katranova
Keyword(s):  
Web Of Science ◽  
Skin Diseases ◽  
Psychosomatic Disorders ◽  
Review Of The Literature ◽  
Medical Library ◽  
Russian State ◽  
Psychogenic Disorders ◽  
State Library ◽  
The Relationship

Today the problem of correlation of mental disorders and skin diseases is relevant in Russia. Psychosomatic disorders, comorbid true acantholytic pemphigus (pemphigus) and cases of affective disorders are described on this literature review. The relationship between manifestation and exacerbations of pemphigus with psychogenic disorders is shown. Studies investigating quality of life of patients with pemphigus are described. The literature was searched in the following databases: MedLine, PubMed, Concilium Medicum, SCOPUS, Web of Science, LILACS, PEPSIC, Russian State Library, the Sechenov central science medical library.

scholarly journals MEDIA KOMUNIKASI SEBAGAI AKSES LAYANAN REFERENSIVIRTUAL DI PERPUSTAKAAN UNIVERSITAS INDONESIA

2019 ◽  
Vol 25 (1) ◽  
pp. 17-36
Author(s):  
Lailatur Rahmi
Keyword(s):  
Information Needs ◽  
Communication Media ◽  
Educational Institutions ◽  
Library Services ◽  
Virtual Reference ◽  
Reference Services ◽  
Technological Developments ◽  
Reference Service ◽  
Pros And Cons ◽  
The University

AbstractThe Reference Service is one of the library services designed to assist the users of the library in meeting their information needs. The development of reference services is, especially, important in the tertiary educational institutions. The growth of incredible information and technological developments decline the number of users of the printed reference collections ; there are pros and cons when it comes to the technology that, supposedly, make things easier and practical. The study aims to describe the usefulness of communication media in virtual reference services at the University of Indonesia Library. The results of the study illustrate that the University of Indonesia library has provided communication media as access to virtual reference services through various communication media due to the influence of the development of technological sophistication  

scholarly journals Layanan referensi sebagai representasi perpustakaan perguruan tinggi

2018 ◽  
Vol 6 (1) ◽  
pp. 77
Author(s):  
Irwin Pratama Putra ◽  
Indira Irawati
Keyword(s):  
Qualitative Research ◽  
Education Research ◽  
Community Service ◽  
User Perception ◽  
Case Study Method ◽  
Reference Services ◽  
Reference Service ◽  
The University

This study discusses whether the reference service owned by the Universitas Indonesia (UI) Library can be used as a representation of other college libraries. This representation can be seen based on user perception in the University of Indonesia Library of the reference service and also seen from the strategy undertaken by the University of Indonesia Library in improving the quality of their reference service. This research is a qualitative research using case study method. The results of this study indicate that the reference service Library University of Indonesia can be used as a representation of the library of universities, because the University of Indonesia Library managed to make their reference services become more active and more innovative by bringing various innovations in it to get closer to the user. In addition, users also express their opinions regarding reference services in the University of Indonesia Library, this will further strengthen the purpose of this research is a reference service as a representation of the University of Indonesia Library. It is expected that with the innovation made by UI Library to its reference service will make the reference service become the representation of the library itself especially from the user side, because the representation of the reference service is very important to realize the main purpose of university in Indonesia known as Tri Dharma Perguruan Tinggi is education, research and community service.

scholarly journals Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library

2016 ◽  
Vol 56 (1) ◽  
pp. 36 ◽  
Author(s):  
Maryvon Côté ◽  
Svetlana Kochkina ◽  
Tara Mawhinney
Keyword(s):  
Quantitative Methods ◽  
Academic Library ◽  
Library Services ◽  
Virtual Reference ◽  
Qualitative And Quantitative ◽  
Reference Services ◽  
Qualitative And Quantitative Methods ◽  
Comprehensive Picture ◽  
Reference Service ◽  
Similar Evaluation

Since their inception, virtual reference services have evolved considerably and are now a significant component of library services in many types of library environments. The current paper reports on a study undertaken at a research-intensive academic library that analyzed and evaluated a decade-old virtual reference service. The main goal of the study was to obtain a broad and comprehensive picture of the current service, grounded in the actual day-to-day provision, usage, and organization of the service. The group of librarians involved in the study developed a feasible, efficient, and adaptable methodology for assessing and evaluating a virtual reference service. The developed methodology that combines qualitative and quantitative methods can be used and applied for a similar evaluation of the service in any type of library environment.

scholarly journals Urgent Problems of References Arrangement in Research Documents

2020 ◽  
Vol 24 (5) ◽  
pp. 29-35
Author(s):  
N. V. Avdeeva ◽  
I. V. Sus
Keyword(s):  
State Standards ◽  
Reference List ◽  
Research Papers ◽  
Scientific Texts ◽  
Software Products ◽  
Candidate Dissertation ◽  
Russian State ◽  
Literature Reviews ◽  
State Library

The purpose of research. Currently, the problem of plagiarism is quite relevant and affects the scientific and educational spheres. Thus, the experts of the Russian State Library have organized special research, and they are issuing a series of articles devoted to that activity. Within the framework of fighting plagiarism and other negative phenomena, it becomes necessary to highlight mostly wide-spread problems of reference-arrangement for research papers, and to outline possible solutions for them. We will consider this issue in the first article of the series.Materials and methods. In order to achieve the aforementioned target the article uses the results of the plagiarism tests for research papers carried out by the Russian State Library with the help of specially designed software “Antiplagiat.RSL”.Results. The common defects of research papers are: inclusion of fictitious sources into the reference list, lack of homogeneity in reference arrangement, inadequate references to the groups of sources, quoting the derivative sources instead of the original one, spreading false information because of blind copying other researchers’ mistakes. Plagiarism tests carried out over scientific texts helped to identify the most frequent incorrect borrowings (overlapping wording of conclusions and generalizations, the same sentences used for describing results and methods, as well as word – for – word reproduced literature reviews). The documents revealed to become sources for such plagiaristic borrowings would often be works of research advisors and other authoritative specialists, candidate dissertation theses close in theme or structure, earlier publications of authors themselves, including those written in co-authorship.Conclusion. Numerous flaws are made by emerging authors due to the lack of knowledge, that is why students’ and post-graduates’ efficient training in work with GOST state standards as well as the quality of educational and methodological literature in research-paper writing would be of use. The article offers ways of improvement for research publication arrangement and specialized software products destined to make reference arrangement automatic.

Redefining Virtual

2018 ◽  
pp. 117-142
Author(s):  
Darcy I. Gervasio
Keyword(s):  
Academic Libraries ◽  
Virtual Reference ◽  
New Techniques ◽  
Face To Face ◽  
Reference Services ◽  
Reference Librarians ◽  
Unique Nature ◽  
Reference Interactions ◽  
Reference Tools

This article discusses how the unique nature of texting sets SMS apart from other virtual reference tools. Near-synchronous, near-virtual, anonymous, and ubiquitous, texting blurs the lines between virtual and in-person communication. Drawing on the experiences of librarians at SUNY Purchase College and other public and academic libraries, this article addresses challenges and misconceptions surrounding SMS reference and suggests best practices for SMS reference interactions and staffing. Librarians are encouraged to explore new techniques like “mobile reference” or the “reference haiku” and return to long-standing practices like “saving the time of the user” and telephone ready reference. By embracing a mobile reference mentality and framing SMS reference as a hybrid between telephone, IM, and face-to-face reference, librarians can improve the quality of reference services and serve patrons at their point-of-need.

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