scholarly journals PENGARUH KUALITAS PELATIHAN TERHADAP KINERJA SDM MELALUI KECERDASAN EMOSI DAN KOMUNIKASI TERAPEUTIK PADA PANTI PELAYANAN SOSIAL LANJUT USIA DINAS SOSIAL PROVINSI JAWA TENGAH

2017 ◽  
Vol 10 (2) ◽  
pp. 106
Author(s):  
Nur Chibtiyah ◽  
Djoko Santoso
Keyword(s):  
Emotional Intelligence ◽  
Quality Of Service ◽  
Significant Influence ◽  
Social Service ◽  
Care Center ◽  
Service Performance ◽  
Therapeutic Communication ◽  
Ex Post ◽  
Ex Post Facto

<p>Panti Pelayanan Sosial Lanjut Usia “Potroyudan” Jepara dan Panti Pelayanan Sosial Lanjut Usia “Turusgede” Rembang Jawa Tengah mempunyai tugas memberikan pelayanan kepada Lanjut Usia terlantar yang mempunyai karakteristik yang berbeda-beda, untuk itu diperlukan suatu keahlian untuk lebih bisa berkomunikasi lebih aktif. Metode  penelitian yang digunakan dalam thesis ini adalah menggunakan pendekatan kuantitatif dengan desain ex post facto. Variabel dalam penelitian ini terdapat tiga variable bebas dan dua variabel, yaitu: kualitas pelatihan, kecerdasan emosi , komunikasi terapeutik, dan  kinerja pelayanan. Dari hasil penelitian terdapat pengaruh signifikan antara kualitas pelatihan dengan kecerdasan emosi, artinya semakin ditingkatkan kualitas pelayanan maka akan semakin meningkat kecerdasarn emosi seseorang; ada pengaruh signifikan antara kualitas pelatihan dengan komunikasi terapeutik, artinya semakin ditingkatkan kualitas pelayanan, maka akan semakin meningkat pula komunikasi terapeutik seseorang; tidak ada pengaruh signifikan antara kecerdasan emosi dengan komunikasi terapeutik, artinya walaupun kecerdasan emosi ditingkatkan tidak akan mempengaruhi komunikasi terapeutik; pengaruh signifikan antara kualitas pelatihan dengan kinerja pelayanan, artinya jika kualitas pelatihan ditingkatkan akan semakin meningkat pula kinerja pelayanan; ada pengaruh signifikan antara kecerdasan emosi dengan kinerja pelayanan, artinya bila kecerdasan emosi ditingkatkan maka kinerja pelayanan juga akan meningkat; dan ada pengaruh signifikan antara komunikasi terapuetik dengan kinerja pelayanan, artinya jika komunikasi terapeutik ditingkatkan maka kinerja pelayanan juga akan meningkat pula.</p><p> </p><p>The Elderly Social Service House "Potroyudan" Jepara and the Aged Social Care Center "Turusgede" Rembang is a Social Service Home of Social Service of Central Java Province. The research method used in this thesis is using quantitative approach with ex post facto design. Variable in this research there are three independent variables and two variables, namely: training quality, emotional intelligence , therapeutic communication , and service performance. From the results of the study there is a significant influence between the quality of training with emotional intelligence, which means the increased quality of service will increase the intelligence of one's emotions; There is a significant influence between the quality of training and therapeutic communication, which means that the higher the quality of service, the more therapeutic communication will increase; There is no significant influence between emotional intelligence and therapeutic communication, meaning that although enhanced emotional intelligence will not affect therapeutic communication; A significant influence between the quality of training and service performance, meaning that if the quality of training is improved, the service performance will increase; There is a significant influence between emotional intelligence and service performance, meaning if the emotional intelligence is improved then the service performance will also increase; And there is significant influence between therapeutic communication with service performance, meaning if therapeutic communication is improved then service performance will also increase also.</p>

scholarly journals Persepsi Konsumen terhadap Kualitas Pelayanan di My Beauty Spa Jambi

2018 ◽  
Vol 3 (1) ◽  
pp. 84
Author(s):  
Pupu Sopini
Keyword(s):  
Quality Of Service ◽  
Consumer Satisfaction ◽  
Average Score ◽  
Ex Post ◽  
Ex Post Facto ◽  
Number Of Customers ◽  
The Given ◽  
A Company ◽  
Consumer's Perception

This research aims to know the consumer's perception of the quality of service at My Beauty Spa Jambi. A good quality of service will improve the quality of a company in the eyes of consumers. When the quality provided is in compliance with the wishes and expectations of consumers then this will increase the level of consumer satisfaction toward services. The methods used are ex post facto research. that is examining the events that have happened and then meruntut into the back to find out the factors that can lead to the onset of an event. The results showed consumers ' perception of the quality of service at My Baeuty Spa overall are on a very good category with an average score of 430.2, meaning that the dimension of responsiveness, assurance and empathy are each giving a score an average of 441, 455.25 and 475, with 72 categories very well. While the dimensions of the intangibles and the reliability of each of the stated score average is 380 and 399 respondents said criteria, that is good for the dimension. These dimensions will affect on the level of customer satisfaction in My Beauty Spa, the more satisfied consumers in the given service it will increase the number of customers. Keywords: Consumer perceptions of service quality,

PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP PERLUASAN PANGSA PASAR PRODUK DANA TALANGAN HAJI DI BANK SYARIAH MANDIRI KCP UJUNGBERUNG DAN KCP RANCAEKEK BANDUNG

2018 ◽  
Vol 2 (1) ◽  
pp. 1-15
Author(s):  
Intan Nurrachmi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Market Share ◽  
Significant Influence ◽  
Strong Correlation ◽  
T Test ◽  
Market Expansion ◽  
Difference Constraints ◽  
Branch Office

This study departs from the hajj bailout financing facility which is a booming product because of the customer's interest, but in this case there is a difference in the target achievement between Bank Syariah Mandiri (BSM) Ujungberung KCP which is less successful in improving the hajj bailout products while the Rancaekek KCP is very superior in one consolidation Ahmad Yani Branch Office Bandung. This is what is interesting for researchers to carry out this research, the difference constraints include service quality and promotion factors. This phenomenon raises problems that must be examined, namely how the influence of service quality and promotion of market share expansion products hajj bailouts at Bank Syariah Mandiri KCP Ujungberung and KCP Rancaekek Bandung. This study aims academically to contribute in the study of Islamic economics in worksheets, especially the quality of service and promotion of market share expansion and practically expected to be able to provide input to all employees of BSM KCP Ujungberung regarding the quality of service and promotion of market expansion of bailout products. Hajj that has been successfully carried out by BSM KCP Rancaekek.The conclusion of this study is that there is a significant influence of service quality on the expansion of market share by 53.3% with a strong correlation of 0.730 and through t test, where t counts at 8.245 (> t table), then H_0 is rejected and H_i is accepted. Furthermore, there is a significant influence of promotion on the expansion of market share by 30.3% with a moderate / sufficient correlation of 0.550 through t test, where t counts is 4.219 (> t table), then H_ (0) is rejected and H_i is accepted. Then there is a significant influence of service quality and promotion simultaneously to the expansion of market share by 60.6% and a strong correlation of 0.784 and through Test F, where F count is 67.023 (> F table), then 〖H〗 _ ( 0) rejected and H_i accepted.

Relationships Between Emotional Intelligence, Leadership Style, and School Culture

2017 ◽  
Vol 8 (3) ◽  
pp. 25-43
Author(s):  
Mirta R. Segredo ◽  
Peter J. Cistone ◽  
Thomas G. Reio
Keyword(s):  
Emotional Intelligence ◽  
School Culture ◽  
Transactional Leadership ◽  
Leadership Style ◽  
Hierarchical Regression ◽  
Leadership Strategies ◽  
Ex Post ◽  
Ex Post Facto ◽  
Transformational And Transactional Leadership

Research regarding the association between emotional intelligence, leadership style and organizational culture has been inconclusive. The purpose of this study was to explore these relationships in elementary school settings. A non-experimental ex post facto research design was utilized to investigate four research hypotheses. Fifty-seven principals and 850 teachers within a large urban school district in southeast Florida were surveyed. Hierarchical regression analyses revealed positive associations between school culture and both transformational and transactional leadership, and negative associations between school culture and passive-avoidant leadership. Significant positive associations were found also between school culture and the principals' emotional intelligence after controlling for leadership style. The hierarchical linear regressions revealed significant associations between leadership style and school culture after controlling for school grade as well. The results suggest that emotional intelligence merits consideration in the development of leadership theory. Practical implications include suggestions that principals employ both transformational and transactional leadership strategies, and focus on developing their level of emotional intelligence. The associations between emotional intelligence, transformational leadership, contingent reward and school culture found in this study validate the role of the principal as the leader of school reform.

scholarly journals GSM Quality of Service Performance in Abuja, Nigeria

2017 ◽  
Vol 7 (3/4) ◽  
pp. 29-40 ◽  
Author(s):  
Alabi I Kehinde ◽  
Sagir Lawan ◽  
Fatai O Adunola ◽  
Alabi I Isaac
Keyword(s):  
Quality Of Service ◽  
Service Performance

scholarly journals The Relationship Between Discharge Planning and The Quality of Life of Patients with Diabetic Ulcer

2019 ◽  
Vol 4 (1) ◽  
pp. 20
Author(s):  
Candra Kusuma Negara ◽  
Abd Basid ◽  
Sri Erliani ◽  
Inaya Turahman
Keyword(s):  
Quality Of Life ◽  
Diabetes Mellitus ◽  
Planning Process ◽  
Discharge Planning ◽  
Diabetic Ulcer ◽  
Diabetic Ulcers ◽  
Ex Post ◽  
Ex Post Facto ◽  
Ex Post Facto Study

Introduction: Diabetic ulcer is one of the chronic complications of diabetes mellitus. Several studies in Indonesia reported that the mortality rate of gangrene ulcers in people with diabetes ranged from 17-32%, and diabetic ulcers affected the quality of life of sufferers. All patients hospitalized require discharge planning. From the explanation above, it can be concluded that Diabetes Mellitus is a degenerative disease that indeed requires hospitalization. The purpose of this study is to find out whether the Discharge planning process has a relationship with the quality of life of patients with Diabetic Ulcers. Methods: With the Ex post facto study design, 28 respondentwho were in accordance obtained measurements of discharge planning processes using interview methods and measurements on quality of life using the WHOQOL-BREEF questionnaire with spearman rank non parametric correlation analysis methods. Results: The results of the value are obtained: a = 0.05 with = rs table (0.707), RHO count (0.949)>rs table then categorized in the table Relationship Strengths correlation results obtained in this category is very strong / near perfect with the value 0.76- 1.00. Conclusions:This shows that there is a significant relationship with the strength of a very strong / near-perfect relationship according to the table.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PT. SAMUDRA BINTANG ANGKASA TOUR AND TRAVEL BANJARMASIN

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Dini Puspita
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Research Method ◽  
Influential Factor ◽  
Sampling Techniques ◽  
Cross Sectional

Abstract: The purpose of this study is to know and analyze the influence of service quality on customer satisfaction at PT Samudra Bintang Angkasa Tour and Travel. The research method used is the analytical survey research method. The approach chosen in this study is the Cross Sectional approach. The population in this study are customers who use the services of PT Samudra Bintang Angkasa Tour and Travel, from August to November 2018. The sample in this study used accidental sampling techniques totaling 60 customers who used the services of PT Samudra Bintang Angkasa Tour and Travel in December 2018. Data collection techniques used questionnaires, documentation, and observation. The results of the study can be concluded that there is a simultaneous significant influence between service quality consisting of Tangible , Reliability , Responsiveness, Assurance and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. There is a partial significant influence between the quality of service consisting of Tangible, Reliability, Responsiveness , and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Reliability Factoris the most influential factor (predominantly on Customer satisfaction at PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Keywords: Service Quality, Satisfaction, Customers Abstrak: Tujuan dari penelitian ini adalah mengetahui dan menganalisis pengaruh kualitas layanan terhadap kepuasan pelanggan pada PT Samudra Bintang Angkasa Tour and Travel. Metode penelitian yang digunakan adalah metode penelitian survey analitik. Pendekatan yang dipilih dalam penelitian ini adalah pendekatan Cross Sectional. Populasi dalam penelitian ini adalah pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel, dari bulan Agustus sampai dengan November 2018. Sampel dalam penelitian ini menggunakan teknik accidental sampling berjumlah 60 orang pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel pada bulan Desember tahun 2018. Teknik pengumpulan data menggunakan kuesioner, dokumentasi, dan observasi. Hasil penelitian dapat disimpulkan bahwa ada pengaruh signifikan secara simultan antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, Assurance dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Ada pengaruh signifikan secara parsial antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Faktor Reliability merupakan faktor yang paling berpengaruh (secara dominan terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Kata kunci : Kualitas Pelayanan, Kepuasan, Pelanggan

scholarly journals Audit Lag Criteria Report as a Determination of the Reliability and Quality of Auditor's Report in Indonesia

2020 ◽  
Vol 11 (6) ◽  
pp. 96
Author(s):  
Iskandar Muda ◽  
Karina Valisia Davis ◽  
Erlina Erlina ◽  
Azizul Kholis ◽  
Gusnardi Gusnardi
Keyword(s):  
Sampling Technique ◽  
Financial Statements ◽  
Company Size ◽  
The Public ◽  
Ex Post ◽  
Analysis Technique ◽  
Ex Post Facto ◽  
A Company

This paperaims to knowthe quality indicatorsof the financial statements which consist of profitability, solvency and reputation of Registered Public Accountant (KAP)to the audit lagwith company size as a moderation variable either partially or simultaneously in LQ45 companies. This research is a comparative causal research with ex post facto approach. Purposive sampling technique is used in this research and there are 18 samples collected by this technique from LQ45 in Indonesia Company Issueryear 2010-2016. The data analyzed research is 126. Data analysis technique used Moderated Regression Analysis (MRA) with the Application ofEviews Software. The study concluded thatstudy showed that solvency, reputation of the public accounting firm and company size had a significant effect on Audit Lag, while profitability had no significant effect on Audit Lag. The size of a company able to moderate the effect of independent variablesto the Audit Lag and not haveto moderate the effect of the profitability to the Audit Lag.

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