Sustainability Practices in Hotel Industry: A Study on Guest Awareness and Satisfaction

GIS Business ◽  
2006 ◽  
Vol 1 (6) ◽  
pp. 9-10
Author(s):  
Shweta Mathur ◽  
Kavita Khanna ◽  
Sanjeev Kumar Saxena
Keyword(s):  
Hotel Industry ◽  
Empirical Work ◽  
Management Policy ◽  
Survey Method ◽  
Customer Preferences ◽  
Sustainability Strategy ◽  
Sustainability Practices ◽  
Sustainability Initiatives ◽  
Hotel Managers ◽  
Relationship Of

The research paper is an empirical work to ascertain the awareness and satisfaction levels of the hotel guests on the sustainability practices in Five Star hotels in Delhi. This paper also aims to determine the extent to which certain sustainability practices influence customer preferences and requirements. The methodology used in this research included a survey method, combined with an extensive secondary research and descriptive methods. The survey was conducted in selected Five star and Five-star deluxe hotels in Delhi from June 2016 until September 2016. The results of the study establish a direct relationship of sustainability practices with customers satisfaction in Five Star Hotels in Delhi, however, it reveals that the prevailing sustainability practices do not satisfy the guests to a considerable extent. The research results can be used by hotel managers in order to improve and adopt sustainability strategy in their management policy in order to raise the level of awareness towards the hotels sustainability initiatives undertaken and then to meet the demands of cognizant guests and for the sake of its own business survival.

Sustainability in the Pakistani hotel industry: an empirical study

2018 ◽  
Vol 18 (4) ◽  
pp. 714-727 ◽  
Author(s):  
Aymen Sajjad ◽  
Aleena Jillani ◽  
Muhammad Mustafa Raziq
Keyword(s):  
Environmental Sustainability ◽  
Business Strategy ◽  
Ad Hoc ◽  
Developing World ◽  
Hotel Industry ◽  
Structured Interviews ◽  
Content Type ◽  
Sustainability Practices ◽  
The Government ◽  
Hotel Managers

Purpose This paper aims to look at the sustainability practices adopted by the Pakistani hotel industry. Sustainability is a relatively under-researched notion from the perspective of the developing world, and in particular, the research lacks evidence from the Pakistani hotel industry. Design/methodology/approach The authors follow an exploratory multiple case study design to study the sustainability practices adopted by the Pakistani hotel industry. Semi-structured interviews are conducted with the senior hotel managers. Findings The results suggest that sustainability is only partially integrated into the business strategy for most of the sample hotels, and a systematic approach to sustainability is currently lacking. Overall, the central focus of the hotels is on developing commercial performance, whereas some fragmented social and environmental sustainability initiatives are implemented on an ad hoc basis. Practical implications This study identifies some practical issues and challenges in relation to sustainability implementation in the Pakistani context. It is suggested that the government, community organizations and the private sector firms need to actively collaborate to promote the sustainability agenda. Originality/value This paper extends the extant literature by exploring sustainability implementation in the Pakistani hotel industry. While there is limited sustainability research in the context of the developing world, this study contributes by bridging this gap in the present literature.

scholarly journals Environmental Sustainability Practices of Immigrant-Owned Small and Medium Enterprises in South Africa

2018 ◽  
Vol 11 (17) ◽  
pp. 27-43
Author(s):  
Olawale Fatoki
Keyword(s):  
Energy Efficiency ◽  
Financial Performance ◽  
Environmental Sustainability ◽  
Small And Medium Enterprises ◽  
Waste Reduction ◽  
Management Policy ◽  
Survey Method ◽  
Level Of Education ◽  
Sustainability Practices ◽  
Medium Enterprises

AbstractEnvironmental sustainability of immigrant-owned small and medium enterprises (SMEs) is important to a country’s long-term sustainable development. The study investigated the environmental sustainability practices (ESP) of immigrant-owned SMEs. In addition, the study examined the effect of demographic factors (age, gender and level of education) on ESP. The study also investigated the relationship between ESP and financial performance of SMEs. Data was collected from one hundred and eighty two immigrant small business owners. The survey method (self-administered questionnaire) was used for data collection. The participants in the study were conveniently sampled. Descriptive statistics, T-test, Pearson correlation and regression analysis were used for data analysis. The results indicated that immigrant-owned SMEs are engaged in recycling, energy efficiency and reduction of waste and pollution. Their involvement in environmentally friendly products and environmental management policy is limited. Females exhibit higher levels of recycling, waste reduction energy efficiency and reduction of pollution. Age and level of education positively affect environmental sustainability practices. Waste reduction, energy efficiency and reduction of pollution have significant positive relationships with financial performance. Recommendations to improve EPS are suggested.

Barriers and drivers of environmental sustainability: Australian hotels

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ajay Khatter ◽  
Leanne White ◽  
Joanne Pyke ◽  
Michael McGrath
Keyword(s):  
Stakeholder Theory ◽  
Environmental Sustainability ◽  
Design Methodology ◽  
Financial Marketing ◽  
Hotel Industry ◽  
Content Type ◽  
Environmentally Sustainable ◽  
Independent Hotels ◽  
Sustainability Initiatives ◽  
Hotel Managers

Purpose The paper presents the findings of research into the barriers to and drivers of environmentally sustainable policies and practices (ESPPs) in the Australian hotel industry. This study aims to explore these drivers and barriers from the perspective of hotel managers and involve a range of hotels with different hotel industry profiles and management structures. Design/methodology/approach The study conducted one-on-one interviews with hotel managers to explore the barriers to and drivers of ESPPs. The purpose of the sample and sample size was to ensure representation of different segments of the hotel industry to include international chain affiliated hotels, Australian chain affiliated hotels and independent hotels. Findings An analysis of the findings suggests that the major barriers to implementing and sustaining environmental sustainability in the Australian hotel industry are time, financial challenges, availability of resources and the views and imperatives of hotel owners and shareholders. The major drivers are financial, marketing, owner and shareholder interests and guest preferences. These stakeholders play a major role in creating both barriers and drivers. Research limitations/implications Based on the results, this study can modify the application of stakeholder theory to a degree and argue that stakeholders need to co-operate further to drive sustainability. This study demonstrates that management of environmental sustainability is a challenge for many hotels and there is a particular need for small and independent hotels to embrace environmental sustainability to keep pace with their larger counterparts. Originality/value This study is broadly informed by the stakeholder theory. Owners, shareholders and associated stakeholders have a significant influence over environmental sustainability in the Australian hotel industry and they create both drivers and barriers. Responses from hotel managers in this research demonstrate that owners act as a barrier to as well as a driver of environmental sustainability initiatives in the Australian hotel industry.

Strategy and structure of the hotel industry in Malaysia

2007 ◽  
Vol 4 (1) ◽  
pp. 97
Author(s):  
Salleh Mohd Radzi ◽  
Mohamed Amran ◽  
Abdul Razak Aziz ◽  
Azlan Supardi
Keyword(s):  
Structural Equation Modeling ◽  
Analysis Of Variance ◽  
Structural Equation ◽  
Hotel Industry ◽  
Strategic Orientation ◽  
Equation Modeling ◽  
Major Purpose ◽  
Strategy And Structure ◽  
Relationship Of ◽  
The Relationship

The major purpose ofthis study was to examine the relationship of strategy and structure. Porter s(/980) strategic typology was utilized to classify hotel firms by strategic orientation; and, an analysis of variance was performed to determine the differences in their performance. Structural Equation Modeling was used to confirm the factors underlying the strategy and structure constructs.

Hubungan Iklim Komunikasi Organisasi dengan Kepuasan Kerja untuk Meningkatkan Kinerja Aparatur Pemerintahan Desa

2020 ◽  
Vol 4 (4) ◽  
pp. 517
Author(s):  
Bella Oktavianita ◽  
Sarwititi Sarwoprasodjo
Keyword(s):  
Job Satisfaction ◽  
Organizational Communication ◽  
Survey Method ◽  
Government Officials ◽  
Communication Climate ◽  
Real Relationship ◽  
Village Government ◽  
Relationship Of ◽  
The Village ◽  
The Relationship

Iklim komunikasi organisasi merupakan persepsi pegawai mengenai peristiwa yang terjadi di lingkungannya. Kantor Desa Cibalung, Kecamatan Cijeruk, Kabupaten Bogor merupakan salah satu kantor desa yang memiliki berbagai prestasi. Prestasi yang sudah diraih tentu saja tidak lepas dari peran kinerja aparatur pemerintahan desa dan masyarakat yang terlibat dalam menciptakan lingkungan kerja yang produktif dan kepuasaan kerja yang dirasakan. Maka dari itu, penelitian ini bertujuan untuk melihat hubungan iklim komunikasi organisasi dengan kepuasan kerja dan hubungan kepuasan kerja dengan kinerja aparatur pemerintahan desa. Penelitian ini menggunakan pendekatan kuantitatif melalui metode survei dengan kuesioner yang didukung oleh data kualitatif melalui teknik wawancara mendalam dan studi literatur dengan responden sebanyak 36 orang. Hasil penelitian yang diperoleh menunjukkan bahwa terdapat hubungan nyata antara iklim komunikasi organisasi dengan kepuasan kerja dan hubungan sangat nyata antara kepuasan kerja dengan kinerja aparatur pemerintahan desa.Kata Kunci: iklim komunikasi, kepuasan kerja, kinerja, komunikasi organisasi=====ABSTRACTOrganizational communication climate was the employee's perception of events that occurred in their environment. The Cibalung Village Office, Cijeruk Subdistrict, Bogor District was one of the village offices that had various achievements. The achievements that have been achieved certainly could not be separated from the role of the performance of the village government apparatus and the community involved in creating a productive work environment and perceived job satisfaction. Therefore, this study aimed to analyze the relationship of organizational communication climate with job satisfaction and the relationship of job satisfaction with the performance of village government officials. This study used a quantitative approach through a survey method with a questionnaire supported by qualitative data through in-depth interview techniques and literature studies with 36 respondents. The results obtained indicated that there was a real relationship between organizational communication with job satisfaction and the very obvious relationship between job satisfaction by the performance of the village government apparatus.Keywords: communication climate, job satisfaction, performance, organizational communication

m-servicescape: effects of the hotel mobile app servicescape preferences on customer response

2018 ◽  
Vol 9 (2) ◽  
pp. 172-187 ◽  
Author(s):  
Seonjeong Ally Lee
Keyword(s):  
Brand Loyalty ◽  
Hotel Industry ◽  
Mobile App ◽  
Mobile Marketing ◽  
Customer Engagement ◽  
Survey Method ◽  
Mobile Service ◽  
Cross Sectional ◽  
Content Type ◽  
Practical Implications

Purpose This paper aims to explore how customer engagement behaviors and brand loyalty are enhanced through customers’ preferences of m-servicescape, based on the S-O-R model as a theoretical background. Design/methodology/approach A cross-sectional, online, self-administered survey method was conducted to examine proposed relationships by recruiting previous users of hotel mobile apps in the USA. Findings Results identified aesthetics, functionality and symbolism preferences of the m-servicescape fulfilled customers’ evaluations on autonomy and relatedness needs fulfillment, which positively influenced their engagement behaviors and brand loyalty. Research/limitations/implications This study contributed to mobile marketing research by investigating customers’ preferences of m-servicescapes that enhanced customers’ positive responses in the hotel industry. Practical implications Practical implications are as follows: using a holistic approach to explore mobile service environments in fulfilling customers’ needs, enhanced customers’ engagement behaviors and brand loyalty. Originality/value This study proposed and empirically investigated the role of m-servicescapes in customers’ evaluations on needs fulfillment and their positive responses in the hotel industry.

scholarly journals The Relationship of Megazoobenthos Association with Seagrass Ecosystem Conditions in Ujung Genteng Waters, Sukabumi

2020 ◽  
pp. 1-10
Author(s):  
Gilang Primanagita Rachman ◽  
Indah Riyantini ◽  
Zahidah Hasan ◽  
Herman Hamdani
Keyword(s):  
Diversity Index ◽  
Close Association ◽  
Strong Relationship ◽  
Survey Method ◽  
Association Pattern ◽  
Seagrass Ecosystem ◽  
Relationship Of ◽  
The Relationship ◽  
Seagrass Density ◽  
Diadema Setosum

Seagrass beds in Ujung Genteng waters are one of the shallow marine ecosystems that have relatively high biodiversity. Seagrass ecosystem as one of the coastal ecosystems in these waters has a diversity of marine life that is associated with it. The purpose of this study was to establish the association pattern and the correlation of mega zoobenthos to seagrass ecosystem conditions. The method used was a survey method by conducting a survey direct observation of the stations that have been determined.  Three seagrass species were identified, namely: Thallasia hemprichii, Cymodoceae rotundata and Enhalus acoroides. The highest density of seagrass was found in station 2 with the type of seagrass Thallasia hemprichii as much as 207 ind/m2. Fifteen mega zoobenthos species were identified representing 3 phyla. Species Mega zoobenthos which is most commonly found in Ujung Genteng waters is Ophiothrix fragilis, Ophiocoma erinaceus, and Diadema setosum. The mega zoobenthos Diversity Index at the observation station is included in the medium category that is 2.33-2.66 and the evenness index is 0.63-0.84. Correlation of seagrass density with mega zoobenthos obtained by 0.92 shows that there is a very strong relationship between seagrass density with mega zoobenthos. The result shows that there are 4 patterns of close association and 2 patterns of very close association. Ophiocoma erinaceus of the ophiuroidea class has a pattern of very close positive associations with seagrass Cymodoceae rotundata and Dendrodoris sp of the order nudibranchia has a pattern of very close negative associations with seagrass Cymodoceae rotundata.

scholarly journals The Moderating Role of Intellectual Capital between Relationship of Bank Specific Factors and Credit Risk of Islamic Banks

2019 ◽  
Vol 2 (4) ◽  
pp. 79-87
Author(s):  
Muhammad Nawaz ◽  
Alias Mat Nor ◽  
Habibah Tolos
Keyword(s):  
Credit Risk ◽  
Intellectual Capital ◽  
Management Policy ◽  
Annual Reports ◽  
Future Research ◽  
Islamic Banks ◽  
Relationship Of ◽  
The Relationship ◽  
Moderating Role

Purpose-The Objective of this study is to investigate the moderating role of Intellectual Capital between the relationship of Bank internal factor and Credit Risk in Islamic banks of Pakistan. Design/Methodology-Panel data are obtained from annual reports of 4 Islamic banks of Pakistan from the period 2006 to 2017. These are analyzed using hierarchical regression techniques, via Eviews 9 software. Findings-The results showed that intellectual capital significantly moderates the relationship of bank internal variable and credit risk in Islamic banks in Pakistan. Practical Implications-The study found that Intellectual Capital is a very important driver for credit risk. The investment in Intellectual Capital may lower the credit risk which will further help in the growth and sustainability of the bank and hence the growth in the economy. The results of the study will be useful for bank management, policy maker, and regulator and academia for future research.

scholarly journals PEMBERDAYAAN KARYAWAN DAN KUALITAS PELAYANAN PADA PERUSAHAAN PELAYARAN

2016 ◽  
Vol 3 (3) ◽  
pp. 339
Author(s):  
Muh Kadarisman ◽  
Gatot Cahyo Sudewo ◽  
Yosi Pahala
Keyword(s):  
Organizational Culture ◽  
Data Analysis ◽  
Service Quality ◽  
Strategic Management ◽  
Quantitative Approach ◽  
Survey Method ◽  
Independent Variables ◽  
Strong Relation ◽  
Relationship Of ◽  
The Relationship

This research aims to find out the relationship of strategic management, organizational culture and employees’ empowerment with service quality. This research is carried on at PT Sillo Bahari Nusantara using quantitative approach with survey method. The population of this study is the employees at PT Sillo Bahari Nusantara Jakarta 2015. The samples used in this study are 50 respondents which are selected randomly. The data is analyzed using descriptive statistic technic and parametric inferential. Based on data analysis it can be concluded that all the independent variables like strategic management, organizational culture, and employees’ empowerment have a positive and strong relation towards service quality, either partially or simultaneously. Therefore, the service quality can be increased by improving strategic management, organizational culture and employees’ empowerment.

scholarly journals Labor performance as one of the elements of personnel control and management in hotels in Syria

2019 ◽  
Vol 27 (2) ◽  
pp. 303-312
Author(s):  
Morhaf Farhan Alhammoud ◽  
Alexander M Zobov ◽  
Hassan Almyshrqi
Keyword(s):  
Hospitality Industry ◽  
Hotel Industry ◽  
Production Capacity ◽  
Productive Capacity ◽  
Service Productivity ◽  
Suitable Standard ◽  
Productivity Indicators ◽  
Hotel Managers ◽  
Control And Management ◽  
Personnel Control

Increased productivity is one of the least studied and challenging aspects of hotel and restaurant business management. The requirement to ensure productivity growth in order to survive and sustain business, including in Syria’s resurgent hospitality industry, is becoming increasingly important for managers. The active work of hotel managers in motivating and controlling staff in hotels should be a relevant and popular element in the development of a modern entrepreneurial culture, and better service. This article discusses what service productivity means, especially in the hospitality industry. This is confirmed by a study of the degree of compliance of the respondent hotels, which have become the object of the study, and labor productivity indicators in order to find a suitable standard of measurement and management system for the hotel industry in Syria. The article also provides an overview of the latest trends in the hotel business of Syria and a detailed analysis of the current tourism situation in Syria, including the study of the productive capacity of the labor force in the field of tourism and hotel in Syria on the basis of age, gender and educational level of workers in this field. This study has an important impact in determining how to increase production capacity in the sector of tourism and hotel in Syria.

Sign in / Sign up

Export Citation Format

Share Document