scholarly journals CREATING CUSTOMER RETENTION THROUGH FACILITIES, COMPLAINT HANDLING, TRUST, COMPANY IMAGE AND CUSTOMER INCENTIVES AT BMT AMANAH UMMAH KARTASURA, SUKOHARJO

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Istiatin Istiatin ◽  
Fithri Marwati
Keyword(s):  
Research Method ◽  
Customer Retention ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Descriptive Research ◽  
Complaint Handling ◽  
Analysis Technique ◽  
Regression Test ◽  
Trust Company ◽  
Quantitative Descriptive

This study has purpose to determine and analyze the effect of Company Image, Customer Incentives, Trust, Complaints Handling, and Facilities on Costumer Retention at BMT Amanah Ummah Kartasura. The research method applied in this study was a quantitative descriptive research design. This study used a population of 1,500 respondents. In determining the sample size, this study used the Slovin formula. Based on the results of calculation, the number of samples in this study was 100 respondents. The sampling technique was carried out using incidental sampling. The data collection was done using a questionnaire. The data analysis technique in this study was statistical analysis consists of multiple linear regression test, F test, t test and the coefficient of determination. The results showed that the Company Image, Customer Incentives, Trust, Complaint Handling, and Facilities simultaneously had a significant effect on Customer Retention at BMT Amanah Ummah Kartasura. Partially, it was found that Company Image and Customer Incentives do not have a positive and significant effect on Customer Retention at BMT Amanah Ummah in Kartasura. Meanwhile, Trust, Complain Handling, and Facilities have a positive and significant effect on Customer Retention at BMT Amanah Ummah in Kartasura. The coefficient of determination or the contribution of the variables of Company Image, Customer Incentives, Trust, Complain Handling, and Facilities on Customer Retention at BMT Amanah Ummah Kartasura was 43.1%. This study suggested that BMT Amanah Ummah should continue to improve and pay attention to the factors that affect the Customer Retention, such as Company Image, Customer Incentives, Trust, Complain Handling, and Facilities. Keywords: Customer Retention, Trust, Complaint Handling, Facility, Company Image, BMT Amanah Ummah

scholarly journals CREATING CUSTOMER RETENTION THROUGHT CUSTOMER INCENTIVES, TRUST AND COMPLAINT HANDLING (AT BMT AMANAH UMMAH IN KARTASURA)

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Yona Septi Kartikawati ◽  
Istiatin Istiatin ◽  
Sri Hartono
Keyword(s):  
Research Method ◽  
Customer Retention ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Questionnaire Data ◽  
Analysis Techniques ◽  
Descriptive Research ◽  
Complaint Handling ◽  
Regression Test ◽  
Quantitative Descriptive

This study aims to determine and explain the simultaneous and partial influence of customer incentives, trust and complaint handling on customer retention at the BMT Amanah Ummah in Kartasura. This research method uses quantitative descriptive research design. With a population of 1.500 respondents. Withdrawal of the number of samples is determined by the Slovin formula and the results are 100 respondents. Sampling technique uses Instidental Sampling. Data collection using a questionnaire. Data analysis techniques used statistical analysis are multiple linear regression test, F test, t test and coefficient of determination. The results showed that customer incentives, trust and complaint handling simultaneously and significantly affected customer retention at the BMT Amanah Ummah in Kartasura. Customer incentives have a positive and significant effect on customer retention in the BMT Amanah Ummah in Kartasura. Trust has a positive and significant effect on customer retention in the BMT Amanah Ummah in Kartasura. Complaint handling has a positive and significant effect on customer retention at the BMT Amanah Ummah in Kartasura. The coefficient of determination or contribution of variable customer incentives, trust and complaint handling to customer retention in the BMT Amanah Ummah in Kartasura is 50.4%. Suggestions from this research, BMT Amanah Ummah should in this case continue to improve and pay attention to factors that influence customer retention, namely customer incentives, trust and complaint handling.

scholarly journals Effect of Work Commitment, Supervision, and Discipline on the Quality of Work of Employees at PT. Bintang Saudara Semesta Jaya

2021 ◽  
Vol 8 (12) ◽  
pp. 535-541
Author(s):  
Hendra Jonathan Sibarani ◽  
Dennis Choandy ◽  
Suriyani Halim
Keyword(s):  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Research Approach ◽  
Work Commitment ◽  
Quality Of Work ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Saturated Sample ◽  
Quantitative Descriptive

The purpose of this study was to determine the effect of work commitment, supervision, and discipline on the quality of work of employees of PT. Bintang Saudara Semesta Jaya, either partially or simultaneously. This research approach is based on a quantitative approach. This type of research is a type of quantitative descriptive research. The population of this study are all employees of PT. Bintang Saudara Semesta Jaya, which based on data obtained in October 2021, totaled 61 employees from all divisions except managers. The sampling technique used a saturated sample so that the sample used was representative of the entire population, namely 61 people. The data analysis technique used is multiple linear analysis technique. Hypothesis testing by means of Simultaneous partial (t test), (F test), and coefficient of determination (R2). The results of the study indicate that there is effect of work commitment on the quality of work of employees at PT. Bintang Saudara Semesta Jaya. There is effect of supervision on the quality of work of employees at PT. Bintang Saudara Semesta Jaya. There is effect of discipline on the quality of work of employees at PT. Bintang Saudara Semesta Jaya. Simultaneously there are effect of work commitment, supervision, and discipline on the quality of work of employees at PT. Bintang Saudara Semesta Jaya. The results of the regression calculation can be seen that the coefficient of determination (R square) obtained is 0.409, this result means that 40.9% of the quality of work of employees can be explained by the work commitment, supervision, and discipline, while the remaining 59.1% is explained by other variables which is not researched. Keywords: Work Commitment, Supervision, Discipline, Quality of Work, Employees.

scholarly journals Analysis of students’ question types in biology learning using problem based learning integrated with ‘questions-students-have’ strategy

2021 ◽  
Vol 6 (2) ◽  
pp. 153-165
Author(s):  
Hasna Chairunnisa ◽  
Zulfiani Zulfiani
Keyword(s):  
Data Analysis ◽  
Research Method ◽  
Problem Based Learning ◽  
Sampling Technique ◽  
Learning Model ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Biology Learning ◽  
Quantitative Descriptive ◽  
Student Observation

Students' thinking abilities can be identified through the questions they ask during the learning process. This study aims to analyze the types of students’ questions with the Problem Based Learning model integrated with ‘Questions-Students-Have’ (QSH) strategy. This study was conducted at SMAN Tangerang Year XI MIA 3. The research method used was descriptive research. Sampling was in the form of non-probability sampling with purposive sampling technique. Instruments were in the form of teacher observation sheets, student observation sheets, and student worksheets. The data analysis technique was done by quantitative descriptive. The result of this study is the Problem Based Learning model integrated with the ‘Questions-Students-Have’ strategy can stimulate students to ask questions and be able to improve students' ability to ask questions.

ANALISIS RETURN ON INVESTMENT (ROI) UNTUK MENILAI KINERJA KEUANGAN PADA PT. MITRA INVESTINDO, Tbk.

2021 ◽  
Vol 3 (1) ◽  
pp. 35-43
Author(s):  
Dedy Hardiansyah ◽  
Nurhayati Nurhayati
Keyword(s):  
Financial Performance ◽  
Return On Investment ◽  
Stock Exchange ◽  
Secondary Data ◽  
Sampling Technique ◽  
Literature Study ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Research Population ◽  
Quantitative Descriptive

The purpose of this study is to find out how much Return On Investment (ROI) is to assess the financial performance of PT Mitra Investindo, Tbk. This type of quantitative descriptive research uses secondary data. Data collection techniques are documentation and literature study. Research population for 22 years from the start of listing on the Indonesia Stock Exchange 1997-2019. Then a sample of 10 years from 2010-2019 with purposive sampling technique. The data analysis technique used statistical analysis with a one-sample t-test. The results showed that the Return On Investment (ROI) to assess the financial performance of      PT Mitra Investindo, Tbk was in a bad condition because it was less than 30% of the expected.

PENGARUH KEPRIBADIAN TERHADAP KINERJA KARYAWAN DI HOTEL ELRESAS LAMONGAN

2017 ◽  
Vol 11 (2) ◽  
pp. 221
Author(s):  
Nilawati Fiernaningsih
Keyword(s):  
Linear Regression ◽  
Employee Performance ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Performance Variables ◽  
Descriptive Research ◽  
Quantitative Descriptive ◽  
Entire Amount

The purpose of this study to determine the effect of personality on employee performance. The type of research used is quantitative descriptive research. Sampling technique using non probability sampling method with saturated sampling technique that is taking the entire amount of the population to be sampled that is a number of 30 respondents. Methods of data collection by interview, questionnaire and observation. For data analysis used simple linear regression. Based on the analysis of data processing that has been tested in this study stated valid and reliable. The result of simple linear regression equation is Y = 26,309 + 2,061X. Results of the hypothesis test are known to be> ttable> 5,025> 2.048. Coefficient of determination of 0.474. While the percentage of the magnitude of the influence between the variable personality and employee performance variables of 49.2% and the rest of 50.8% influenced by other variables not examined in this study.

scholarly journals Pengaruh Citra Merek (Brand Image) Terhadap Keputusan Pembelian Kerudung Deenay (Studi pada Konsumen Gea Fashion Banjar)

2020 ◽  
Vol 1 (2) ◽  
pp. 71-83
Author(s):  
Iis Miati
Keyword(s):  
Psychological Factors ◽  
Research Method ◽  
Brand Image ◽  
Coefficient Of Determination ◽  
Purchase Decision ◽  
Purchasing Decisions ◽  
Significance Level ◽  
Descriptive Research ◽  
Quality Product ◽  
Quantitative Descriptive

The development of the economy at this time will cause very tight competition in the business field. The company will continue to develop its products by creating unique products that are different from competitors that produce similar products. At this time consumers are fanatic in choosing a product, besides they want a quality product they will also choose a product that has a brand image that is quite good in the community. Deenay veil products are currently a product that is favored by every society. At Gea Fashion Banjar deenay brand hood sales are higher each month compared to other brand hoods. Based on that, the writer is interested in researching the Effect of Brand Image on the Decision to Purchase Deenay Veil in Banjar Gea Fashion. The purpose of this study was to determine how the influence of Brand Image on the Purchase Decision Deenay Veil on Banjar Gea Fashion? The research method used is quantitative descriptive research method, with a sample of 50 people. The results showed that brand image had a significant influence on the decision making for purchasing veil deenay. This significance value was obtained from Fcount 29,689 with a significance of 0,000 with F table (4.04) at the significance level of 0.05 and the coefficient of determination (r²) or R square obtained by 0.328, so that the magnitude of influence was 38.2%, whereas the remaining 61.8% is influenced by other factors not included in this research variable. In conclusion, consumers make purchasing decisions due to the influence of brand image and social, cultural, personal and psychological factors.

scholarly journals EFFECT OF TEACHER’S PROFESSIONALISM AND PERSONALITY ON THE ACHIEVEMENT OF MASS AL-WASHLIYAH UNIVA MEDAN STUDENTS

2019 ◽  
Vol 10 (1) ◽  
pp. 22
Author(s):  
Hotni Sari Harahap ◽  
Muhyani Muhyani ◽  
Akhmad Alim
Keyword(s):  
Data Analysis ◽  
Descriptive Analysis ◽  
Coefficient Of Determination ◽  
Research Subjects ◽  
Learning Achievement ◽  
Personality Variables ◽  
Descriptive Research ◽  
Normality Test ◽  
Analysis Technique ◽  
Quantitative Descriptive

<p>The purpose of this study is to determine (1) the effect of professionalism competence variable on students' achievement, (2) the effect of teacher's personality variables on students' achievement, (3) the effect of teacher's professionalism and personality on students' achievement. This research is a quantitative descriptive research, with 60 teachers of MAS/SMA al-Washliyah UNIVA as research subjects taken by total sampling method. Data collected by the instrument in form of questionnaire. The data analysis technique used is descriptive analysis method, normality test, multicollinearity test, heteroscedasticity test, hypothesis testing by F test and t test. Results from the study shows regression equation Y = 43.764+ 0,243 X1 + 0.173 X2 that has meaning when variables X1 and X2 changes, it will have an impact on student achievement. The result of data analysis shows that partially teacher’s professionalism affects significantly on students’ achievement with the value tcount 3,485 &gt; ttable 2,002.Analysis on effect of personality on students’ learning achievement partially influences significantly with value tcount 3,105 &gt; ttable 2,002. The result simultaneously shows that teacher’s professionalism and personality conjunctly affecting the achievement of MAS/SMA al-Washliyah UNIVA Medan student with value of 8,143 &gt; Ftable 4.01. Other than that, the coefficient of determination (R2) has value of 222. It means in the amount of 22,20% of students’ learning achievement variable is affected by two independent variables in this research, meanwhile the rest as big as 77,80% is affected by other variable that is not studied in this research.</p>

scholarly journals Pengaruh Fasilitas Kerja Terhadap Kepuasan Karyawan Di Imelda Hotel-Waterpark-Convention Padang

2020 ◽  
Vol 11 (02) ◽  
pp. 117
Author(s):  
Nova Shabrina ◽  
Ira Meirina Chair
Keyword(s):  
Linear Regression ◽  
Employee Satisfaction ◽  
Coefficient Of Determination ◽  
Sampling Techniques ◽  
Simple Linear Regression ◽  
Validity And Reliability ◽  
Descriptive Research ◽  
Regression Test ◽  
Quantitative Descriptive ◽  
Program Version

The This study aims to determine the Effect of Working Facilities on Employee satisfaction at Imelda Hotel-Waterpark-Convention Padang. This type of research is classified into quantitative descriptive research with causative associative methods.1The population in this study were all employees who worked at Imelda Hotel-Waterpark-Convention Padang as many as 72 people using saturated sampling techniques. Data collection techniques usingma questionnaire with a Likert scale that has been tested for validity and reliability. Data were analyzed through description analysis and simple linear regression test and coefficient of determination with the help of SPSS Computer Program version 16.00. The results of the study show that: Work Facilities in the category of Good have a percentage of 51.39% and Satisfaction of employees with the category of Good has a percentage of 86.11%. Furthermore, the R Square value is 0.094 with the level of sig. 0.009 <0.05, the Work Facility variabledcan explain the variable Employee Satisfaction of 9.4% and 90.6% influenced by other factors.

scholarly journals Gambaran Penanaman Rasa Percaya Diri Anak Usia Dini oleh Guru di Lembaga PAUD Adzkia III Kelurahan Korong Gadang Kecamatan Kuranji Kota Padang

2018 ◽  
Vol 1 (1) ◽  
pp. 50
Author(s):  
Latifah Latifah ◽  
Ismaniar Ismaniar ◽  
Vevi Sunarti
Keyword(s):  
Data Collection ◽  
Sampling Technique ◽  
Population Data ◽  
Positive Thinking ◽  
Descriptive Research ◽  
Self Confidence ◽  
Analysis Technique ◽  
Quantitative Descriptive ◽  
Cluster Random Sampling ◽  
Independent Aspect

This research is motivated by the high self-confidence of early child in PAUD Adzkia III Village Korong Gadang, District Kuranji, Padang City. This research is quantitative descriptive research. The population in this study was 29 teachers. Sampling using cluster random sampling technique obtained 22 people sample from 75% population. Data collection techniques used are questionnaires, while the data collection tool using a questionnaire sheet. The data analysis technique used is the percentage formula. The result of the research shows that 1) the picture of self-confidence planting through the independent aspect given by the teacher to the child looks very good, 2) the picture of confidence planting through positive thinking aspect given by the teacher to the child looks very good, and 3) the picture the cultivation of trust through the brave aspect of expressing the opinion given by the teacher to the child looks very good. Suggestions in this study is expected to the teacher in order to maintain and increase confidence planting in school so that the child's confidence continues to increase.

scholarly journals Pengaruh Penerapan Akad Isthisna Terhadap Minat Beli Masyarakat Di Perumahan Nakhil Garden Pawarengan Cikampek Barat

2021 ◽  
Vol 5 (2) ◽  
pp. 217-229
Author(s):  
Dian Rosdiana ◽  
Ahmad Ali Sopian ◽  
Jalaludin Jalaludin
Keyword(s):  
Data Collection ◽  
Quantitative Methods ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
Advance Reservation ◽  
Correlation Relationship ◽  
Analysis Technique ◽  
Regression Test

The need for housing is a basic need after the need for clothing and food. Housing Nakhil Garden Pawarengan Cikampek is one of the sharia property developers that provides ready-to-build residential products, using a non-bank sharia system in running their business, namely using an isthisna contract or advance reservation without any touch of usury. The purpose of this study was to determine the effect of the application of the Istishna contract on people's buying interest in the Nakhil Garden Pawarengan Cikampek housing, and to determine how much influence the application of the Istishna contract had on the public's interest in buying housing at Nakhil Garden Pawarengan Cikampek. This study uses quantitative methods, data collection is done by means of observation, interviews, distributing questionnaires and documentation respondent data. The population in this study are consumers who buy and are interested in buying housing with a sample of 40 people. The sampling technique is probability sampling using simple random sampling. The type of data used is primary data with a questionnaire data collection method. Then the analysis technique using simple linear regression data analysis. The results of this study indicate that the isthisna contract applied by Nakhil Garden housing has no effect on people's buying interest, this can be seen from the results of the regression test, namely the value of the coefficient of determination (R Square) generated is 0.187 from the correlation / relationship value ( R) of 0.432. so that it can be interpreted that the application of the Istishna contract has an influence on buying interest in Nakhil Garden Pawarengan housing by 18.7%, the remaining 81.3% is influenced by other factors not examined in this study

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