scholarly journals CONSUMER AWARENESS AMONG COLLEGE STUDENTS

2017 ◽  
Vol 5 (6) ◽  
pp. 223-230
Author(s):  
Kangkana Chaudhury
Keyword(s):  
College Students ◽  
Consumer Protection ◽  
Age Groups ◽  
The State ◽  
Consumer Awareness ◽  
Consumer Protection Act ◽  
Consumer Rights ◽  
Awareness Level ◽  
State Board

Right from birth each and every one of us becomes a consumer but people hardly know about the rights and responsibilities they have as a consumer. There is a great need for awareness regarding consumer rights, responsibilities and the grievance handling machinery among people of all age groups. This paper aims at knowing the awareness level of students regarding the same and also spread awareness in the attempt. The protection against exploitation and unscrupulous activities of the manufacturers and traders provided by law is equal for each one of us. Then why is it that the Consumer Protection Act, 1986 is included in the Higher Secondary and Degree syllabus of Commerce stream only? This paper intends at putting forward the suggestion of the inclusion of Consumer Protection Act in Higher Secondary/ Degree syllabus of all streams of the State Board/ University so as to help build a nation of responsible citizens who can lead a secured life, away from the evil intentions of traders. After all, an aware consumer is a safe consumer.

Level of consumer awareness among the college students

2021 ◽  
Vol 2 (01) ◽  
pp. 10-18
Author(s):  
Dhavindra Rawal
Keyword(s):  
College Students ◽  
Rating Scale ◽  
Business Strategies ◽  
Current Status ◽  
Buying Behavior ◽  
Consumer Awareness ◽  
Point Rating Scale ◽  
Management Students ◽  
Purposive Sample ◽  
Awareness Level

This study aims at examining consumers’ awareness level towards labeling information of product in marketing practices based on an empirical study of college students in Tikapur  Municipality, Kailali. This study depends on a purposive sample of 180 students whichhave been selected from management, education and humanities faculties studying in graduate level at Tikapur Multiple Campus and Birendra Vidhya Mandir Campus at Tikapur, with a structured questionnaire to measure consumer buying behavior regarding the basic labeling information of packaged products, utilizing a four-point rating scale for measurement. The overall findings communicate that the aggregate consumers’ awareness level is low towards labeling information of packaged product in marketing practices. Furthermore, awareness level of management students is high in comparison to nonmanagementstudent.Similarly,maleconsumersarefoundmoreawarethanfemale.Thisstudyexploresthestatusandlevelofconsumerawarenessforthefirsttimeinstudyareaalongwiththesuggestionstoconsumers,businessmen,consumerforum,governmentunitsandpublic policymakers to improve the current status of consumer awareness, with implications for better business strategies and more useful to  consumerism.

scholarly journals ROLE FORENSIC TRADE ANALYSIS WHILE HEARING CONSUMER PROTECTION CASES

2019 ◽  
Vol 19 (1) ◽  
pp. 406-416
Author(s):  
O. Dontsova ◽  
G. Sich
Keyword(s):  
Consumer Protection ◽  
Human Life ◽  
Poor Quality ◽  
The State ◽  
The European Union ◽  
Goods And Services ◽  
Consumer Rights ◽  
Major Player ◽  
The Right

This article content is aimed at characterization of urgent problematic issues, which are connected with determining the place of forensic expertise in cases related to the protection of consumer rights and the development of ways of solving emerging problems. The article emphasizes that in accordance with the current legislation, consumers have the right to protect their rights to the necessary quality, safety of goods and services, as well as the right to compensation for losses caused by goods of inadequate quality, dangerous to life and health, etc. It is determined that the main control in the sphere of trade is exercised by the State Service for Product Safety and Consumer Protection, and it is established that the problems are the inability of this service to carry out an instant check on a consumer complaint of a particular point of sale. At the present stage, the problem of citizens' rights including rights in the sphere of consumption, is extremely urgent, because accession of Ukraine to the European Union requires the application of European standards of product quality. In developed country, the consumer is a major player in market relations, which is focused on the production and improvement of the quality of goods and services. The application of sanctions to sellers, manufacturers of poor-quality products does not always give the necessary effect, because usually an unscrupulous manufacturer (seller, executor) pays a fine and continues to provide poor quality services, to supply products that are dangerous to life and health. Important factor in improving the quality of products and services provided is the legal knowledge of consumers themselves in protecting their rights. Consumer rights have a prerogative over the rights of sellers and producers, since human life and health under the Constitution of Ukraine is a fundamental value of the state. The authors described the actions that the consumer should take to protect their violated rights, and emphasized that in cases where the consumer seeks to restore justice for this issue, he should ask an expert institution to perform a forensic trade research.

scholarly journals PERLINDUNGAN HUKUM PADA TINDAK PIDANA E-COMMERCE

2019 ◽  
Vol 18 (2) ◽  
pp. 215
Author(s):  
Dewi Setyowati ◽  
Candra Pratama Putra ◽  
Ramdhan Dwi Saputro
Keyword(s):  
Electronic Commerce ◽  
Consumer Protection ◽  
Legal Protection ◽  
Legal Basis ◽  
Electronic Evidence ◽  
Consumer Protection Act ◽  
Consumer Rights ◽  
Correct Information ◽  
Electronic Transactions ◽  
The Right

<p class="Normal1"><em>In executing a transaction to buy goods or services online, are required to be clear that the information will not cause consumers to lose. In terms of protecting the consumer, in Act No. 8 of 1999 on Consumer Protection, hereinafter called the Consumer Protection Act are one of the rights that are consumers, namely the right to correct information, clear and honest about the condition and guarantee of the goods and / or services , Then the rights for compensation, restitution and / or compensation, if the goods and / or services received are not in accordance with the agreement or not as it should be. This paper raises issues about how the legal protection of fraud in electronic commerce(e-commerce).The author will describe the victim in electronic commerce according to the study of victimology, the obligation of businesses on the products that will be offered electronically, protection of consumer rights in the conduct of electronic transactions and witnesses of crime that can catch the perpetrators of fraud in electronic transactions. Be consumers must be careful in making transactions although there has been a real UU ITE greatly assist consumers in electronic transactions and utilization activities in the field of information technology and telecommunications (ICT). Previously this sector has no legal basis, but is now increasingly clear that other forms of electronic transactions can now be used as a legitimate electronic evidence.</em></p><em><br /></em>

scholarly journals Perlindungan Bagi Hak Konsumen dan Tanggung Jawab Pelaku Usaha Dalam Perjanjian Transaksi Elektronik

2017 ◽  
Vol 1 (3) ◽  
pp. 46-64
Author(s):  
Desy Ary Setyawati ◽  
Dahlan Ali ◽  
M. Nur Rasyid
Keyword(s):  
Consumer Protection ◽  
The State ◽  
Electronic Systems ◽  
Legal Certainty ◽  
Goods And Services ◽  
Consumer Rights ◽  
Correct Information ◽  
Electronic Transactions ◽  
Commercial Transaction ◽  
Legal Relief

Transaksi elektronik adalah  suatu transaksi perdagangan atau perniagaan baik berupa penyebaran, pembelian, penjualan, pemasaran barang dan jasa dengan menggunakan media elektronik yang terhubung melalui internet. Dengan adanya transaksi elektronik sangat menguntungkan bagi pihak konsumen dalam memilih berbagai jenis barang namun pelanggaran hak-hak konsumen sangat memungkinkan terjadi  mengingat transaksi elektronik mempunyai karakteristik yang berbeda dengan transaksi konvensional. Untuk itu diperlukannya perlingan hukum terhapa konsumen dalam jual beli barang yang mengandung unsure penyalahgunaan keadaan yang dihubungkan dengan Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen (UUPK). Penyalahgunaan keadaan yang sering dilakukan oleh pihak pelaku usaha adalah melanggar Pasal 4 UUPK tentang hak-hak konsumen. Penyalahgunaan keadaan juga dapat dilakukan oleh pihak pelaku usaha dengan mencantumkan klausula baku tidak sesuai dengan Pasal 18 UUPK tentang larangan pencantuman klausula baku.  Akibat dari penyalahgunaan keadaan dari pihak pelaku usaha mengakibatkan pihak konsumen mengalami kerugian dan mengakibatkan terjadinya wanprestasi. Selain UUPK dalam transaksi elektronik mengenai perlindungan terhadap konsumen juga diatur dalam Undang-Undang Nomor 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik (UUITE). UUITE menjelaskan tentang tanggung jawab pelaku usaha terhadap konsumen yang terdapat dalam Pasal 9 UUITE yang menyatakan bahwa,” Pelaku usaha yang menawarkan produk melalui sistem elektronik harus menyediakan informasi yang lengkap dan benar berkaitan dengan syarat kontrak, produsen, dan produk yang ditawarkan”. Pasal ini menjelaskan tanggung jawab pelaku usaha dalam memberikan informasi yang sebenarnya mengenai toko online miliknya dan informasi terkait pencantuman klausula baku untuk menghindari terjadinya wanprestasi antara pihak konsumen dan pelaku usaha. Dalam kondisi seperti ini sepatutnya negara hadir terutama dalam wujud hukum yang mengatur dan memberi perlindungan kepada konsumen, seperti yang dijelaskan dalam Pasal 1 angka 1  UUPK menyebutkan bahwa Perlindungan Konsumen adalah segala upaya yang menjamin adanya kepastian hukum untuk memberi perlindungan kepada konsumen.Electronic transaction is a trading or commercial transaction in the form of distributing, purchasing, selling, marketing of goods and services by using electronic media connected via internet. With the electronic transaction is very beneficial for the consumer in choosing various types of goods but violations of consumer rights is possible because electronic transactions have characteristics different from conventional transactions. Therefore, the need for legal relief on consumers in buying and selling of goods containing elements of misuse of the circumstances associated with the Act Number 8, 1999 concerning Customer Protection (UUPK). Abuse of the state that is often done by the business actor is violating Article 4 UUPK concerning consumer rights. Abuse of the situation can also be done by the business actor by stating the standard clause does not comply with Article 18 UUPK about the ban on the inclusion of the standard clause. As a result of misuse of the circumstances of the business actors resulted in the consumer losses and resulted in a default. In addition to UUPK in electronic transactions concerning consumer protection is also regulated in the Information and Electronic Transaction Act (UUITE). UUITE explains the business actors' responsibility to consumers contained in Article 9 UUITE states that, "Business actors offering products through electronic systems must provide complete and correct information relating to the terms of contracts, producers and offered products". This Article describes the responsibility of business actors in providing actual information about their online store and information related to the inclusion of standard clauses to avoid the occurrence of wanprestasi between the consumer and business actor. Under these circumstances, the state should be present primarily in the form of laws that regulate and provide protection to consumers, as described in Article 1 point 1 UUPK mention that Consumer Protection is any effort that ensures legal certainty to provide protection to consumers.

scholarly journals Peranan Badan Pengawas Obat dan Makanan dalam Perlindungan Konsumen Terhadap Obat Racikan Apotek Tanpa Resep Dokter

2021 ◽  
Vol 4 (5) ◽  
pp. 2091
Author(s):  
Zsalzsabella Putri Moudzie
Keyword(s):  
Law Enforcement ◽  
Consumer Protection ◽  
Health Sector ◽  
Drug Distribution ◽  
Consumer Protection Act ◽  
Plastic Packages ◽  
Consumer Rights ◽  
Comprehensive Information ◽  
Product Withdrawal ◽  
Administrative Sanctions

AbstractThe rise of pharmaceutical business actors, in this case, is a pharmacy, in selling concoction drugs without a doctor's prescription in several regions in Indonesia causing losses in consumers. Consumer protection is regulated in Act Number 8 of 1999 concerning Consumer Protection, then consumer rights in the health sector are recognized by Act Number 36 of 2009 concerning Health. Both of these regulations require that at least the consumer is guaranteed his right to use the drug, including comprehensive information related to the drug obtained at the Pharmacy. This is not heeded by a number of pharmacies in Indonesia who pack concoction drugs in plastic packages and do not meet the information standards that must be listed. BPOM as an institution that is given authority in law enforcement for drug distribution that is not in accordance with standards can take product withdrawal as well as administrative sanctions against business actors. In addition, the Consumer Protection Act provides a platform for consumers who are disadvantaged to be able to file liability through the Consumer Dispute Resolution Agency (BPSK).Keywords: BPOM; BPSK; Compounding Drugs; Consumer Protection.AbstrakMaraknya pelaku kegiatan usaha kefarmasian, dalam hal ini adalah apotek, dalam menjual obat racikan tanpa resep dokter di beberapa daerah di Indonesia menimbulkan kerugian-kerugian dalam diri konsumen. Perlindungan konsumen diatur dalam Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen, kemudian mengenai hak konsumen dalam bidang kesehatan diakui oleh Undang-Undang Nomor 36 Tahun 2009 tentang Kesehatan. Kedua peraturan tersebut mengharuskan setidaknya konsumen terjamin hak nya dalam penggunaan obat, termasuk pula informasi lengkap terkait obat yang didapatkan di Apotek. Hal ini tidak diindahkan oleh beberapa apotek di Indonesia yang mengemas obat racikan dalam kemasan plastik dan tidak memenuhi standar informasi yang harus dicantumkan. BPOM sebagai lembaga yang diberi kewenangan dalam penegakan hukum terhadap peredaran obat yang tidak sesuai dengan standar dapat melakukan tindakan penarikan produk serta sanksi administratif kepada pelaku usaha. Selain itu, UU Perlindungan Konsumen memberikan wadah bagi konsumen yang dirugikan untuk dapat mengajukan pertanggung gugatan melalui Badan Penyelesaian Sengketa Konsumen (BPSK).Kata Kunci: BPOM; BPSK; Obat Racikan; Perlindungan Konsumen.

scholarly journals Analysis of Islamic Law on Consumer Protection in Hajj and Umrah Business in Indonesia

AL- ADALAH ◽  
2021 ◽  
Vol 18 (1) ◽  
Author(s):  
Rahmi Dewanty Palangkey ◽  
Kasjim Salenda ◽  
Marilang Marilang ◽  
A Qadir Gassing ◽  
Huilili YuXi ◽  
...  
Keyword(s):  
Consumer Protection ◽  
Islamic Law ◽  
Legal Protection ◽  
Secondary Data ◽  
Primary Data ◽  
Travel Agency ◽  
Consumer Protection Act ◽  
Consumer Rights ◽  
Travel Agencies

This research is motivated by the failure of thousands of Umrah pilgrims to go to Mecca since 2017 but do not get their rights as consumers. Several facts prove that although regulations related to Hajj and Umrah organizers as well as the Consumer Protection Act have explicitly regulated consumer rights, in reality the pilgrims who are victims of hajj and umrah travel agency fraud are still not getting consumer protection. This research is a descriptive qualitative research using a normative juridical approach. Sources of data used in this study are primary data and secondary data obtained from interviews and document studies. This study concludes that the presence of Law No. 8 of 2019 concerning the Implementation of Hajj and Umrah contains the spirit of upholding consumer protection in the Hajj and Umrah business. However, its success is largely determined by the extent to which the regulator empowers internal supervisors to prevent irresponsible practices of hajj and umrah travel agencies. On this side, unfortunately, the role of guidance, supervision and legal protection carried out by the Indonesian Ministry of Religion as a regulator in protecting Hajj and Umrah pilgrims seems to be still at a very low level.

scholarly journals Fundamental Consumer Rights Under the Consumer Protection Act 68 of 2008: A Critical Overview and Analysis

2017 ◽  
Vol 13 (3) ◽  
pp. 301
Author(s):  
Wenette Jacobs ◽  
Philip N Stoop ◽  
René Van Niekerk
Keyword(s):  
South Africa ◽  
Consumer Protection ◽  
Common Law ◽  
Fair Value ◽  
Wide Field ◽  
Business Practices ◽  
Consumer Protection Act ◽  
Consumer Rights ◽  
The Common ◽  
The Government

South Africa was in need of a comprehensive framework of legislation, policies and government authorities to regulate consumer-supplier interaction. The Consumer Protection Act 68 of 2008, which was signed by the President of the Republic of South Africa on 29 April 2009 and published in the Government Gazette on 29 April 2009, now provides an extensive framework for consumer protection and aims to develop, enhance and protect the rights of consumers and to eliminate unethical suppliers and improper business practices. Certain areas of the common law regarding consumer rights have been codified by the Act and certain unfair business practices that were previously unregulated are now governed by the Act. The Act has a wide field of application. It applies to every transaction occurring within South Africa for the supply of goods or services or the promotion of goods or services and the goods or services themselves, unless the transaction is exempted from the application of the Act. The Act also specifically regulates aspects of franchise agreements. In terms of the Act, consumers obtain several new rights and some existing rights are broadened and reinforced. These rights are: the right to equality in the consumer market; privacy; choice; disclosure and information; fair and responsible marketing; fair and honest dealing; fair, just and reasonable terms and conditions; and fair value, good quality and safety. The last right in terms of the Act deals with a supplier's accountability to consumers. The authors critically analyse and discuss these rights. It is clear that the Act is written in favour of the consumer. Various provisions of the Act make inroads into the common-law position to strengthen the position of the consumer vis-à-vis the supplier and suppliers are undoubtedly facing an onerous task to prepare to comply, and eventually attempt to comply, with the Act. Although the Act has its own interpretation clause, which provides that it must be interpreted in a manner that gives effect to the purposes of the Act, the Act poses many uncertainties and interpretational and practical challenges. Many questions are therefore raised, some of which remain unanswered. These questions illustrate some of the uncertainties concerning the scope and possible interpretation of the fundamental consumer rights.

scholarly journals An Analysis of the Dispute Settlement Mechanism under the Consumer Protection Act 68 of 2008

2017 ◽  
Vol 15 (5) ◽  
pp. 319 ◽  
Author(s):  
Yeukai Mupangavanhu
Keyword(s):  
Consumer Protection ◽  
Dispute Settlement ◽  
Forum Shopping ◽  
Dispute Settlement Mechanism ◽  
Essential Component ◽  
Consumer Protection Act ◽  
Consumer Rights ◽  
Settlement Mechanism ◽  
Do So

This article critically analyses the provisions of the Consumer Protection Act 68 of 2008, which deals with the enforcement of consumer rights. The Act provides for various forums where consumers can seek redress in cases where their rights have been infringed, impaired or threatened. The article demonstrates that the consumer redress mechanism is an essential component of the Act. However, it argues that having various forums to do so may pose practical challenges, as this may cause confusion and may lead to forum-shopping in cases where an aggrieved consumer has to choose the appropriate forum to seek redress. It is proposed that section 52 should be amended and that section 69 should be purposively and narrowly interpreted to ensure that the consumer protection institutions are exhausted before approaching the ordinary courts.

Perlindungan Hukum terhadap Konsumen dalam Transaksi E-Commerce

2017 ◽  
Vol 1 (1) ◽  
pp. 111
Author(s):  
Heldia Natalia
Keyword(s):  
Consumer Protection ◽  
Related Research ◽  
Normative Approach ◽  
Consumer Protection Act ◽  
Consumer Rights ◽  
The Law ◽  
The Government

Abstract Law protection of the consumer stipulated in Law No. 8 of 1999. In connection with this, in this thesis raised two issues, namely first, whether the Law No. 8 of 1999 on Consumer Protection has provided protection to the consumer in e-commerce transactions. Second, how the law protection for consumers in e-commerce transactions that should be regulated in the Consumer Protection Act. The methodology is used in this study using a normative approach because it is a law research aimed at writing regulations that are closely related research at the library that need data that is secondary. The conclusion of the research is Law No. 8 of 1999 has not been able to protect the consumer because of the provisions contained in this Law not accommodate consumer rights in this transaction. The Government should make a revision of Law No. 8 of 1999 so that it can protect not only conventional transactions but also e-commerce transactions.Abstrak Perlindungan hukum terhadap konsumen diatur dalam Undang-Undang Nomor 8 Tahun 1999. Sehubungan dengan hal tersebut, dalam tesis ini diangkat dua permasalahan yaitu Pertama, apakah UU Nomor 8 Tahun 1999 tentang Perlindungan Konsumen telah memberikan perlindungan  terhadap konsumen dalam melakukan transaksi e-commerce. Kedua, Bagaimana perlindungan hukum terhadap konsumen dalam transaksi e-commerce yang seharusnya diatur dalam UU Perlindungan Konsumen. Metodologi yang dipakai dalam penelitian ini menggunakan pendekatan normatif karena merupakan penelitian hukum yang ditujukan pada peraturan-peraturan tertulis sehingga penelitian ini sangat erat hubungannya pada perpustakaan yang membutuhkan data-data yang bersifat sekunder. Kesimpulan dari penelitian yang dilakukan adalah UU No 8 Tahun 1999 belum dapat melindungi konsumen karena ketentuan-ketentuan yang tercantum dalam hukum ini belum mengakomodirhak-hak konsumen dalam transaksi ini. Pemerintah seharusnya merevisi Undang-Undang Nomor 8 Tahun 1999 supaya dapat melindungi bukan hanya transaksi konvensional tetapi juga transaksi e-commerce.

Sign in / Sign up

Export Citation Format

Share Document