scholarly journals Perlindungan Bagi Hak Konsumen dan Tanggung Jawab Pelaku Usaha Dalam Perjanjian Transaksi Elektronik

2017 ◽  
Vol 1 (3) ◽  
pp. 46-64
Author(s):  
Desy Ary Setyawati ◽  
Dahlan Ali ◽  
M. Nur Rasyid
Keyword(s):  
Consumer Protection ◽  
The State ◽  
Electronic Systems ◽  
Legal Certainty ◽  
Goods And Services ◽  
Consumer Rights ◽  
Correct Information ◽  
Electronic Transactions ◽  
Commercial Transaction ◽  
Legal Relief

Transaksi elektronik adalah  suatu transaksi perdagangan atau perniagaan baik berupa penyebaran, pembelian, penjualan, pemasaran barang dan jasa dengan menggunakan media elektronik yang terhubung melalui internet. Dengan adanya transaksi elektronik sangat menguntungkan bagi pihak konsumen dalam memilih berbagai jenis barang namun pelanggaran hak-hak konsumen sangat memungkinkan terjadi  mengingat transaksi elektronik mempunyai karakteristik yang berbeda dengan transaksi konvensional. Untuk itu diperlukannya perlingan hukum terhapa konsumen dalam jual beli barang yang mengandung unsure penyalahgunaan keadaan yang dihubungkan dengan Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen (UUPK). Penyalahgunaan keadaan yang sering dilakukan oleh pihak pelaku usaha adalah melanggar Pasal 4 UUPK tentang hak-hak konsumen. Penyalahgunaan keadaan juga dapat dilakukan oleh pihak pelaku usaha dengan mencantumkan klausula baku tidak sesuai dengan Pasal 18 UUPK tentang larangan pencantuman klausula baku.  Akibat dari penyalahgunaan keadaan dari pihak pelaku usaha mengakibatkan pihak konsumen mengalami kerugian dan mengakibatkan terjadinya wanprestasi. Selain UUPK dalam transaksi elektronik mengenai perlindungan terhadap konsumen juga diatur dalam Undang-Undang Nomor 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik (UUITE). UUITE menjelaskan tentang tanggung jawab pelaku usaha terhadap konsumen yang terdapat dalam Pasal 9 UUITE yang menyatakan bahwa,” Pelaku usaha yang menawarkan produk melalui sistem elektronik harus menyediakan informasi yang lengkap dan benar berkaitan dengan syarat kontrak, produsen, dan produk yang ditawarkan”. Pasal ini menjelaskan tanggung jawab pelaku usaha dalam memberikan informasi yang sebenarnya mengenai toko online miliknya dan informasi terkait pencantuman klausula baku untuk menghindari terjadinya wanprestasi antara pihak konsumen dan pelaku usaha. Dalam kondisi seperti ini sepatutnya negara hadir terutama dalam wujud hukum yang mengatur dan memberi perlindungan kepada konsumen, seperti yang dijelaskan dalam Pasal 1 angka 1  UUPK menyebutkan bahwa Perlindungan Konsumen adalah segala upaya yang menjamin adanya kepastian hukum untuk memberi perlindungan kepada konsumen.Electronic transaction is a trading or commercial transaction in the form of distributing, purchasing, selling, marketing of goods and services by using electronic media connected via internet. With the electronic transaction is very beneficial for the consumer in choosing various types of goods but violations of consumer rights is possible because electronic transactions have characteristics different from conventional transactions. Therefore, the need for legal relief on consumers in buying and selling of goods containing elements of misuse of the circumstances associated with the Act Number 8, 1999 concerning Customer Protection (UUPK). Abuse of the state that is often done by the business actor is violating Article 4 UUPK concerning consumer rights. Abuse of the situation can also be done by the business actor by stating the standard clause does not comply with Article 18 UUPK about the ban on the inclusion of the standard clause. As a result of misuse of the circumstances of the business actors resulted in the consumer losses and resulted in a default. In addition to UUPK in electronic transactions concerning consumer protection is also regulated in the Information and Electronic Transaction Act (UUITE). UUITE explains the business actors' responsibility to consumers contained in Article 9 UUITE states that, "Business actors offering products through electronic systems must provide complete and correct information relating to the terms of contracts, producers and offered products". This Article describes the responsibility of business actors in providing actual information about their online store and information related to the inclusion of standard clauses to avoid the occurrence of wanprestasi between the consumer and business actor. Under these circumstances, the state should be present primarily in the form of laws that regulate and provide protection to consumers, as described in Article 1 point 1 UUPK mention that Consumer Protection is any effort that ensures legal certainty to provide protection to consumers.

scholarly journals ROLE FORENSIC TRADE ANALYSIS WHILE HEARING CONSUMER PROTECTION CASES

2019 ◽  
Vol 19 (1) ◽  
pp. 406-416
Author(s):  
O. Dontsova ◽  
G. Sich
Keyword(s):  
Consumer Protection ◽  
Human Life ◽  
Poor Quality ◽  
The State ◽  
The European Union ◽  
Goods And Services ◽  
Consumer Rights ◽  
Major Player ◽  
The Right

This article content is aimed at characterization of urgent problematic issues, which are connected with determining the place of forensic expertise in cases related to the protection of consumer rights and the development of ways of solving emerging problems. The article emphasizes that in accordance with the current legislation, consumers have the right to protect their rights to the necessary quality, safety of goods and services, as well as the right to compensation for losses caused by goods of inadequate quality, dangerous to life and health, etc. It is determined that the main control in the sphere of trade is exercised by the State Service for Product Safety and Consumer Protection, and it is established that the problems are the inability of this service to carry out an instant check on a consumer complaint of a particular point of sale. At the present stage, the problem of citizens' rights including rights in the sphere of consumption, is extremely urgent, because accession of Ukraine to the European Union requires the application of European standards of product quality. In developed country, the consumer is a major player in market relations, which is focused on the production and improvement of the quality of goods and services. The application of sanctions to sellers, manufacturers of poor-quality products does not always give the necessary effect, because usually an unscrupulous manufacturer (seller, executor) pays a fine and continues to provide poor quality services, to supply products that are dangerous to life and health. Important factor in improving the quality of products and services provided is the legal knowledge of consumers themselves in protecting their rights. Consumer rights have a prerogative over the rights of sellers and producers, since human life and health under the Constitution of Ukraine is a fundamental value of the state. The authors described the actions that the consumer should take to protect their violated rights, and emphasized that in cases where the consumer seeks to restore justice for this issue, he should ask an expert institution to perform a forensic trade research.

scholarly journals PERLINDUNGAN HUKUM PADA TINDAK PIDANA E-COMMERCE

2019 ◽  
Vol 18 (2) ◽  
pp. 215
Author(s):  
Dewi Setyowati ◽  
Candra Pratama Putra ◽  
Ramdhan Dwi Saputro
Keyword(s):  
Electronic Commerce ◽  
Consumer Protection ◽  
Legal Protection ◽  
Legal Basis ◽  
Electronic Evidence ◽  
Consumer Protection Act ◽  
Consumer Rights ◽  
Correct Information ◽  
Electronic Transactions ◽  
The Right

<p class="Normal1"><em>In executing a transaction to buy goods or services online, are required to be clear that the information will not cause consumers to lose. In terms of protecting the consumer, in Act No. 8 of 1999 on Consumer Protection, hereinafter called the Consumer Protection Act are one of the rights that are consumers, namely the right to correct information, clear and honest about the condition and guarantee of the goods and / or services , Then the rights for compensation, restitution and / or compensation, if the goods and / or services received are not in accordance with the agreement or not as it should be. This paper raises issues about how the legal protection of fraud in electronic commerce(e-commerce).The author will describe the victim in electronic commerce according to the study of victimology, the obligation of businesses on the products that will be offered electronically, protection of consumer rights in the conduct of electronic transactions and witnesses of crime that can catch the perpetrators of fraud in electronic transactions. Be consumers must be careful in making transactions although there has been a real UU ITE greatly assist consumers in electronic transactions and utilization activities in the field of information technology and telecommunications (ICT). Previously this sector has no legal basis, but is now increasingly clear that other forms of electronic transactions can now be used as a legitimate electronic evidence.</em></p><em><br /></em>

scholarly journals Kebijakan Hukum Pidana Dibidang Transaksi Elektronik Sebagai Tindak Pidana Non-Konvensional

2020 ◽  
Vol 15 (1) ◽  
pp. 111-120
Author(s):  
Melani Melani ◽  
Hari Sutra Disemadi ◽  
Nyoman Serikat Putra Jaya
Keyword(s):  
Criminal Law ◽  
Human Life ◽  
Electronic System ◽  
Electronic Systems ◽  
Transaction Management ◽  
Legal Action ◽  
Legal Certainty ◽  
Technology Utilization ◽  
Electronic Transactions ◽  
Cyber Space

The development and progress of electronic transactions has resulted in changes in the activities of human life in various fields which have directly given rise to new forms of legal action that require Indonesia to form arrangements regarding electronic transaction management. The purpose of this study is to find out the background of the birth of criminal law policies regarding electronic transactions and to find out the formulation of criminal acts regarding electronic transactions in Law Number 19 of 2019 concerning Information and Electronic Transactions. The results of this study indicate that the background of the birth of the criminal law policy in the field of electronic transactions is the development of crime through electronic systems in society. Although crime through an electronic system is virtual, it can be categorized as a real legal act or action. Juridically, legal actions in this cyber space are regulated in the ITE Law. This ITE Law is an absolute legal approach to safeguard security in cyberspace and produce legal certainty on technology utilization issues.

scholarly journals LEGAL PERPSECTIVE ON THE TRADE FACILITATION AGREEMENT (TFA): INDONESIA CASE STUDIES

2017 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Ozy Diva Ersya
Keyword(s):  
Case Studies ◽  
Legal Framework ◽  
The State ◽  
Soft Law ◽  
Legal Certainty ◽  
Trade Facilitation ◽  
Goods And Services ◽  
Legal Instrument ◽  
Legal Structure ◽  
Legal Uncertainty

he application of trade facilitation needs further analyses in the context of Indonesian’s law. So far Indonesia does not yet ratify the trade facilitation agreement. In one hand the trade facilitation is a compulsory requirement that must be fulfilled by a state, in other hands the state does not provide a legal instrument. The consequence is legal uncertainty to those parties who want to invest their money in Indonesia. The trade facilitation will also in line with ASEAN programs. Those programs have same purposes to fasten the movement of goods and services by providing legal certainty on trade facilitation foundations. The WTO TFA can be used as ‘soft-law’ for Indonesian legal framework to apply trade facilitation enhancement, although it is not yet ratified by Indonesia. The WTO TFA will easily appropriate and have legal force if the implementation of the WTO TFA into Indonesian national legal structure is also noticeable.

scholarly journals DA PROIBIÇÃO DO RETROCESSO NA DEFESA DO CONSUMIDOR:DISCUSSÃO SOBRE O PL 1179/2020

2021 ◽  
Vol 4 (4) ◽  
pp. 187-194
Author(s):  
Licia Pimentel Marconi ◽  
Myllena Silva ◽  
Silvia Milena Assis Miranda ◽  
Thamires Isabele Novais Silva
Keyword(s):  
Present Article ◽  
Consumer Protection ◽  
Return Period ◽  
Home Delivery ◽  
The State ◽  
Legislative Power ◽  
Consumer Rights ◽  
In The Beginning

This article intends to bring to discussion the reality that was imposed early in the beginning of the year 2020, more precisely in March, with the state of public calamity worldwide installed and decreed in Brazil and the essential need to regulate relations in different sectors of society in due to the pandemic;in Brazil, immediately the Legislative Power, on the initiative of Senator Antonio Anastasia -PSD / MG, presented a law project of number 1179/2020 with a proposal to regulate thetransitional relations resulting from the impacts caused by the decree of the pandemic.In this context, the article seeks to tackle concepts, legal institutes, factual situations to discuss one of the subjects affected with the pandemic, specifically theconsumer and his right of regret when purchasing a product or service, considering that one of the points discussed in the respective project on the agenda is the provision on the provisional suspension of the provision provided for in article 49 of the Consumer Protection Code -CDC -regarding the return period in the event of a product or service purchased by home delivery, more specifically delivery.In this perspective the present article resides, in analyzing how much this forecast, albeit transitory, and in order to placate the critical effects generated by the decree of the state of calamity, due to the action of COVID-19, represents a setback to the consumer rights.

scholarly journals CONSUMER AWARENESS AMONG COLLEGE STUDENTS

2017 ◽  
Vol 5 (6) ◽  
pp. 223-230
Author(s):  
Kangkana Chaudhury
Keyword(s):  
College Students ◽  
Consumer Protection ◽  
Age Groups ◽  
The State ◽  
Consumer Awareness ◽  
Consumer Protection Act ◽  
Consumer Rights ◽  
Awareness Level ◽  
State Board

Right from birth each and every one of us becomes a consumer but people hardly know about the rights and responsibilities they have as a consumer. There is a great need for awareness regarding consumer rights, responsibilities and the grievance handling machinery among people of all age groups. This paper aims at knowing the awareness level of students regarding the same and also spread awareness in the attempt. The protection against exploitation and unscrupulous activities of the manufacturers and traders provided by law is equal for each one of us. Then why is it that the Consumer Protection Act, 1986 is included in the Higher Secondary and Degree syllabus of Commerce stream only? This paper intends at putting forward the suggestion of the inclusion of Consumer Protection Act in Higher Secondary/ Degree syllabus of all streams of the State Board/ University so as to help build a nation of responsible citizens who can lead a secured life, away from the evil intentions of traders. After all, an aware consumer is a safe consumer.

scholarly journals Consumer Protection: Policy and Law in India

2020 ◽  
Vol 1 (1) ◽  
pp. p39
Author(s):  
Mohammed Irshadun Nabi ◽  
Mohammed Kamalun Nabi
Keyword(s):  
Consumer Protection ◽  
Electronic Media ◽  
The State ◽  
Over The Counter ◽  
Protection Policy ◽  
Average Consumer ◽  
Consumer Rights ◽  
Domestic Appliances

Consumer Protection Policy creates an environment where consumers receive satisfaction from the goods or services availed by them. One of the disquieting features of consumerism is that an average consumer continues to suffer due to poverty, illiteracy, ignorance or general apathy. Adulterated food, spurious medicines and substandard domestic appliances etc., are pushed over the counter with ease. Glossy and unethical advertisements are published in the print and electronic media with intent to allure and dupe gullible consumers. So, it becomes imperative for the State to initiate steps for safeguarding the interest of consumers by enacting suitable legislations. The present study is a modest attempt at ascertaining the need for consumer protection, identification of factors responsible for exploitation of consumers, and the role law can play in protecting consumer rights visa-a-vis the vendors and in striking a balance between the interests of the two.

scholarly journals TINJAUAN HUKUM ISLAM TERHADAP PERLINDUNGAN KONSUMEN PADA TRANSAKSI JUAL BELI ONLINE

2017 ◽  
Vol 2 (1) ◽  
Author(s):  
Masyitah
Keyword(s):  
Consumer Protection ◽  
Islamic Law ◽  
Legal Certainty ◽  
Financial Loss ◽  
Online Transactions ◽  
Criminal Sanctions ◽  
Positive Law ◽  
Electronic Transactions ◽  
Online Trading

Abstract:This paper purpose to find out how the consumer protection of online transactions according to positive law and review of Islamic law about consumer protection in online transactions. Based on resultof study found that the legislation can be used as the basis of consumer protection law in onlinetransactions areUU/11/2008 about Information and Electronic Transactions, supplemented by PP/82/2012 about  the Implementation of Electronic Transaction System and Transactions,  and UU/8/1999 about  Consumer Protection. Forms of consumer protection in online transaction  according to positive law such as legal certainty for consumers and businessmen of online shop, provide criminal sanctions to businessmen  who inflict a financial loss on consumers, and also protect the rights and obligations of consumers. The form of consumer protection in online transactionaccording to Islamic law is interdiction in al-Quran and hadith about gharar, fraudulent practices and prohibition of cheating. The cancellation of online trading, compensation and  application of khiyar are also a form of consumer protection in online transaction.  Bagaimana perlindungan konsumen pada transaksi jual beli online menurut undang-undang  dan tinjauan hukum islam terhadap perlindungan konsumen pada transaksi jual beli online. Berdasarkan hasil penelitian ditemukan bahwa perundang-undangan yang dapat dijadikan sebagai dasar hukum perlindungan konsumen pada transaksi jual beli online adalah UU No. 11 tahun 2008 tentang Informasi dan Transaksi Elektronik, dilengkapi dengan PP No. 82 tahun 2012 tentang Penyelenggaraan Sistem dan Transaksi Elektronik dan UU No. 8 Tahun 1999 tentang Perlindungan Konsumen. Bentuk perlindungan konsumen pada jual beli online menurut undang-undang diantaranya berupa kepastian hukum bagi konsumen dan pelaku usaha jual beli online, memberikan sanksi pidana kepada pelaku usaha yang merugikan konsumen, dan melindungi hak dan kewajiban konsumen. Bentuk perlindungan hukum jual beli online menurut hukum Islam adalah berupa larangan dalam al-Quran dan hadis tentang jual beli gharar, praktik penipuan dan larangan berbuat curang. Pembatalan jual beli online dan ganti rugi serta penerapan hak khiyar dalam jual beli online juga merupakan bentuk dari perlindungan konsumen jual beli online. Kata kunci: hukum Islam, perlindungan konsumen dan transaksi jual beli online.

Legal regulations of the consumer protection in Ukraine with regard to Ukraine’s obligation of adaptation to the EU legislation

2020 ◽  
pp. 61-78
Author(s):  
Oksana Holovko-Havrysheva
Keyword(s):  
Consumer Protection ◽  
The State ◽  
Association Agreement ◽  
Policy Model ◽  
Consumer Rights ◽  
Article Analysis ◽  
Protection Mechanisms ◽  
European Standards ◽  
The Government ◽  
The Eu

Since 2014 Ukraine has been implementing the EU–Ukraine Association Agreement in its domestic legal system and facing a lot of challenges introducing European rules and practices into the country’s daily life. The area of consumer protection is one of the most challenging fields due to the cross-cutting nature of consumer protection and its high relevance for all stakeholders: the state, businesses, and consumers. Reforming the Ukrainian consumer protection system and policy is one of the key tasks for the Government of Ukraine. These changes will affect almost the entire population of the country, but – as presented in this article analysis demonstrates – the progress in adjusting Ukrainian legislation in this field to the level needed to correspond to the European standards is moving rather slowly. The author concludes that a comprehensive and well-balanced consumer protection policy model instead of constant amendments to the consumer rights legislation needs to be developed in Ukraine with the proper consideration of the interests of businesses, the state and, first of all, the consumers. Amending the consumer rights legislation does not mean automatically the improvement of the consumer protection level in the country, especially in the situation, when the efficiency of the developed remedies and protection mechanisms depends on wider reforms in judiciary and executive branches in the state.

scholarly journals PERLINDUNGAN HUKUM BAGI KONSUMEN E-COMMERCE MENURUT UNDANG – UNDANG NO.8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN

2020 ◽  
Vol 2 (2) ◽  
pp. 119
Author(s):  
Ria Sintha Devi ◽  
Feryanti Simarsoit
Keyword(s):  
Data Collection ◽  
Consumer Protection ◽  
Secondary Data ◽  
Primary Data ◽  
The Internet ◽  
Legal Research ◽  
Consumer Rights ◽  
Electronic Transactions ◽  
Trading Activities

Trading activities in the community have developed very rapidly. This is influenced by the development of trade using internet-based technology known as Electronic Transactions (e-commerce). E-commerce can be interpreted as trading on the internet. For this reason, this research will find out about the arrangements regarding consumer protection in Indonesia, the implementation of consumer protection in electronic transactions at PT.Solusi E-commerce Global and about the resolution of consumer disputes on electronic transactions at PT. Global E-commerce solutions. The study was conducted using a combination of normative legal research and sociological legal research. Sources and types of data used are primary data and secondary data. Data collection techniques use literature studies and also through direct interviews with relevant companies. The conclusion that can be drawn in this study is that based on Law No.8 of 1999 concerning Consumer Protection has provided guarantees and protection of consumer rights in Indonesia. PT.Solusi E-commerce Global as a business actor has contractual and statutory responsibilities towards consumers or clients and also guarantees the fulfillment of consumer rights as agreed in the contracts they have previously agreed upon and also as contained in the UUPK. So far, PT. Global E-commerce Solution has never faced a consumer dispute, and if there are only complaints from consumers, then it will be settled amicably by both parties at that time.

Sign in / Sign up

Export Citation Format

Share Document