scholarly journals eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis

2017 ◽  
Vol 9 (2) ◽  
pp. 68-109 ◽  
Author(s):  
Morten Meyerhoff Nielsen

The use of Information Communication Technology (ICT) by the public sector is often highlighted as a key tool for the transformation of public sector service delivery. Recent literature reviews have highlighted the limited understanding of the role played by governance, inter-governmental decision making and cooperation when introducing ICT solutions and online services to citizens. As part of a larger qualitative, multi-country comparison, this article compares the Danish and Japanese approaches to electronic governance (eGovernance) and inter-governmental cooperation to answer the question: Does a strong governance model and high level of intergovernmental action lead to the successful supply and use of online citizen services? The analysis finds that the two cases support academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making.  The article finds that a political- or public sector-driven and motivated public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and the role of formal and informal are important determinants for success, as illustrated by the continued strength of the Danish governance and joint-governmental cooperation model over the more fragmented Japanese approach. Still, both countries would benefit from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further.The analysis finds that the two cases support academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making.  The article finds that a political- or public sector-driven and motivated public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and the role of formal and informal are important determinants for success, as illustrated by the continued strength of the Danish governance and joint-governmental cooperation model over the more fragmented Japanese approach. Still, both countries would benefit from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further. 

2018 ◽  
Vol 9 (01) ◽  
Author(s):  
Parul Gill ◽  
Poonam Malik ◽  
Pankaj Gill

The present study was undertaken to explore the decision making patterns of college girls in relation to clothing and their satisfaction level with these decision making patterns. Thirty under graduate college girls from Panipat city were approached to record their responses regarding decision making in relation to clothing and satisfaction level through a well structured questionnaire. It was found that most of the girls (56.66%) themselves made the decisions about the type of garment (Indian, western or both) they wear and majority of girls (70%) were highly satisfied with this decision making. Parents performed the role of buyers for their college going daughters' garments in most of the cases (63.33%) and the 73.33% girls had high level of satisfaction with this. In most of the cases (60%) the decision about the garment design was made by the girls themselves and they were highly satisfied with it. Keywords: clothing, college, girls, decision making.


Author(s):  
Dalal Hamid Al-Dhahri, Arwa Abdullah Al-Ghamdi, Mogeda El-Sa

This study aims at investigating the relationship between cognitive biases and decision making from a sample of gifted secondary students. It also aims at identifying the level of students’ cognitive biases and decision making and the differences in these two areas based on different classrooms. Random sampling was used to collect data from 139 female secondary students from the gifted group. Their age ranged between (16-18) with an average of (16.6), A descriptive method was adopted in the study. The research tools used consisted of DACOBS David Assessment of Cognitive biases Scale (Vander Gaag. et al., 2000), translated and standardized by the present researchers, and Tuistra’s decision making scale for teenagers (Tuinstra, et al., 2000). The findings of the study show a negative correlation between cognitive biases and decision making. Also, there were no differences between cognitive biases and decision making scores based on different classrooms. The study also shows a low level of students’ cognitive biases and a high level of decision making. The study recommends activating the role of mentors and students' counseling, planning for the values and behaviors that need to be acquired by students by including them in the annual goals of the school administration and participating in societal awareness and education.


Author(s):  
Yuri G. Raydugin

This chapter provides a high-level overview of concepts, models, and results discussed in this book. It is accentuated that risk quantification used in decision-making can be tagged as ‘political mathematics’. The political aspects are defined by various realizations of bias from strategic misrepresentation to the Hiding Hand principle. It is pointed out that the mathematical aspects may succumb to the similar realizations of bias as political ones. Recommendations to balance the political and mathematical aspects are proposed. A role of the non-linear Monte Carlo N-SCRA methodology supported by the project system dynamics modelling is established as a role of the Revealing Hand. It should provide ammunition for decision-making before the project approval, not after in a form of lessons learned as the Hiding Hand does. This is a way to decline the invitation to attend a ‘banquette of consequences’ referring to project failures as ‘unpleasant unsurprises’.


2020 ◽  
Vol 21 (3) ◽  
pp. 467-486 ◽  
Author(s):  
Jonathan A. Jensen ◽  
David Head ◽  
Christopher Mergy

PurposeNaming rights sponsorships of sport facilities are among the most highly visible marketing agreements in the world. However, factors that may lead one sponsorship to persist for decades, while others end after just a few years, have yet to be investigated. Thus, this study examines the decision-making of brand marketers by investigating the predictors of a sponsoring brand's decision to either continue or dissolve such agreements.Design/methodology/approachUtilizing a global data set of 219 naming rights agreements, an empirical approach is utilized to isolate whether a variety of factors increase or decrease the probability of sponsorship dissolution.FindingsResults indicate that agreements entered into with new, as of yet-unnamed facilities lead to a reduction in the probability of dissolution, with a high level of brand equity also reducing the probability of dissolution. Agency conflicts may also play a role, as the sponsoring firm being headquartered in the same metropolitan area as the facility also contributes to the persistence of such agreements.Originality/valueThese results are intended to assist both sides of what is ideally a long-term relationship in better understanding the factors that may either contribute to or inhibit longer-term partnerships.


Author(s):  
Arla Juntunen

The high level objectives of public authorities are to create value at minimal cost, and achieve ongoing support and commitment from its funding authority. Similar to the private sector, today’s government agencies face a rapidly changing operating environment and many challenges. Where public organizations differ is that they need to manage this environment while answering to demands for increased service, reduced costs, fewer resources and at the same time increased efficiency and accountability. Public organization must cope with changing expectations of multiple contact groups, emerging regulation, changes in politics, decentralization of organization, and centralization of certain functions providing similar services, and growing demand for better accountability. The aim of public management is to create public value. Public sector managers create value through their organization’s performance and demonstrated accomplishments. The public value is difficult to define: it is something that exists within each community. It is created and affected by the citizens, businesses and organizations of that community (cf. also Moore, 1995). This increased interest to questions of value is partly due to the adoption of values and value-related concepts taken from business, like value creation and added value. It is argued that the public sector adopts business-like techniques to increase efficiency (Khademian, 1995; cf. Turban et al. 2007; Chen et al. 2005). In addition, there is a growing concern to the non-tangible, political, and ethical aspects of the public sector governance and actions (See Berg, 2001) Decision making that turns the resources in to public value is a daily challenge in the government (Khademian, 1999; Flynn, 2007) and not only because of the social or political factors. Most of decision problems are no longer well-structured problems that are easy to be solved by experience. Even problems that used to be fairly simple to define and solve are now much more complex because of the globalization of the economy, and rapid pace of changes in the technology and political and social environment. Therefore, modern decision makers often need to integrate quickly and reliably knowledge from different areas of data sources to use it in their decision making process. Moreover, the tools and applications developed for knowledge representations in key application areas are extremely diversified, therefore knowledge and data modeling and integration is important (See also the decision support systems (DSS) modeling methods and paradigms: Ruan et al., 2001; Carlsson & Fuller, 2002; Fink, 2002; Makowski & Wierzbicki, 2003). The application s of real-world problems and the abundance of different software tools allow to integrate several methods, specifications and analysis and to apply them to new, arising, complex problems.


2005 ◽  
pp. 43-61 ◽  
Author(s):  
Tony Bovaird

This chapter suggests that e-government and e-governance initiatives can potentially have major organizational impacts through three mechanisms: improved decision-making, more intensive and productive use of databases, and better communications. These mechanisms impact on both the internal organization of public agencies and their configuration of networks and partnerships. E-enablement therefore makes obsolete many existing organizational structures and processes and offers the prospect of transformation in both service delivery and public governance arrangements. However, the organizational changes which can be effected through the e-revolution are only just beginning to become evident. While it seems likely that existing organizational configurations in the public sector will not be sustainable, the most appropriate ways forward will only be uncovered through much experimentation within e-government and e-governance programmes. In the nature of experimentation, many of these initiatives will turn out to be unproductive or cost-ineffective, but that is perhaps the necessary price to pay for the level of public sector transformation which now appears to be in prospect.


2006 ◽  
Vol 05 (03) ◽  
pp. 183-192
Author(s):  
Satrijo Tanudjojo ◽  
Ashley Braganza

This paper explores the use of intranet-technology to support knowledge intensive decision-making in a technical service delivery process of a major oilfield services company. Our findings show that creating, mobilising, and exchanging knowledge through a system which is based on intranet-technology delivers some forms of benefits to both the organisation and its clients, and helps in understanding what organisational knowledge is to be managed and the process of managing it defines the role of technology that enables knowledge management.


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