scholarly journals Evaluasi Sistem Informasi Administrasi Terhadap Kualitas Pelayanan dan Kinerja Program Studi

Educatio ◽  
2020 ◽  
Vol 15 (2) ◽  
pp. 55-64
Author(s):  
Febrianto Sabirin ◽  
◽  
Dewi Sulistiyarini ◽  
Keyword(s):  
Information System ◽  
Service Quality ◽  
Sampling Technique ◽  
Survey Method ◽  
Research Approach ◽  
Program Administration ◽  
Study Program ◽  
Information Technology Education ◽  
Administrative Information ◽  
And Performance

The administrative information system is a website-based information system that is used to assist the administrative activities of the Computer and Information Technology Education Program (P.TIK) of the IKIP PGRI Pontianak. The purpose of this study was to determine the service quality and performance of the P.TIK study program after implementing the study program administration information system. The method used in this research is a survey method with a descriptive evaluative research approach. The research sample consisted of 185 students of P.TIK IKIP PGRI Pontianak using purposive sampling technique by selecting students who had used the study program administration information system. The data collection tool used was a closed questionnaire with data analysis techniques using descriptive statistics. The results showed that the service quality and performance of the study program after using the administrative information system were in the very good category

scholarly journals Analisis Perancangan Sistem Informasi Administrasi Program Studi Pendidikan Teknologi Informasi dan Komunikasi

2018 ◽  
Vol 2 (1) ◽  
pp. 22
Author(s):  
Dewi Sulistiyarini ◽  
Febrianto Sabirin
Keyword(s):  
Information System ◽  
Functional Requirements ◽  
Research Subjects ◽  
Study Program ◽  
Analysis Technique ◽  
Administrative Information ◽  
System Data ◽  
And Performance ◽  
Flow Of Information ◽  
Descriptive Method

This study aims to determine the description of needs, data flow design, database design, and design of information systems administration interfaces PSTIK study program. The research used descriptive method with research form that is survey research. Research subjects are staff, leadership of study program and 60 students of study program. Data analysis technique is to describe the data collected. The results show that the administrative information system consists of seminars and theses, lecturer journals, incoming and outgoing letters, and reports that are tailored to functional requirements, interface needs, and performance needs. The flow of information system data consists of two entities ie students and staff. Students have 6 inflows and outflows, while staff has 10 inflows and outflows. The information system database consists of 16 entities with 8 interrelated relations. The information system interface is divided into two pages. The student page consists of 6 pages, while the staff page consists of three pages.

scholarly journals ANALISIS KUALITAS LAYANAN SISTEM INFORMASI AKADEMIK UNIVERSITAS ABDURRAB TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE SEVQUAL (Studi Kasus : Mahasiswa Universitas Abdurrab Pekanbaru)

2020 ◽  
Vol 3 (1) ◽  
pp. 131-143
Author(s):  
Yuni Septiani ◽  
Edo Aribbe ◽  
Risnal Diansyah
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
User Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Survey Method ◽  
Significance Level ◽  
Academic Information ◽  
Quota Sampling

Academic Information System is the name of an information system used for academic activities at Abdurrab University and also known as SIMAK. Abdurrab University has been implementing Academic Information Systems since 2016, but in the application of this system there are still some obstacles so that it will affect what is to be achieved, one of which is user satisfaction. In this study the method used is the Service Quality method with measurements based on dimensions of service quality which include Tangible, Reliability, Responsibility, Assurance and Empathy. The purpose of this study was to determine how much influence the quality of Academic Information Systems on user satisfaction using the Servqual method with the IBM SPSS Statistics 24.0 tool. This research is a quantitative research using survey method. The technique in sampling in this study is to use non-probability techniques or using the Quota Sampling Technique. In this case the formula used in sampling is the Slovin formula, so this study obtained a sample size of 96 respondents. Based on the evaluation results it can be concluded that the Empathy variable significantly influences user satisfaction by 44.8%, while simultaneously Tangible, Reliability, Responsiveness, Assurance and Empathy variables together have a significant influence on user satisfaction at the significance level α = 10% .

The Impact of corporate social responsibility (CSR) and relationship marketing on relationship maintainer and customer loyalty by mediating role of customer satisfaction

2018 ◽  
Vol 4 (4) ◽  
pp. 19-24
Author(s):  
Anam Bhatti ◽  
Sumbal Arif ◽  
Marium Marium ◽  
Sohail Younas
Keyword(s):  
Customer Satisfaction ◽  
Relationship Marketing ◽  
Customer Loyalty ◽  
Sampling Technique ◽  
Research Strategy ◽  
Equation Modeling ◽  
Survey Method ◽  
Research Approach ◽  
Questionnaire Method ◽  
The Impact

CSR has become one of the imperative implements in satisfying customers. The impartial of this research is to calculate CSR, relationship marketing, and customer satisfaction. There is no more study accompanied in Pakistan to quantify the effect of CSR and relationship marketing on the relationship maintainer and customer loyalty. To find out deductive approach and survey method is used as research approach and research strategy respectively. This research design is descriptive and quantitative study. For data, collection questionnaire method with semantic differential scale and seven point scales are adopted. Data has been collected by adopting the non-probability convenience technique as sampling technique and the sample size is 400. For factor confirmatory factor analysis, structure equation modeling and medication analysis, regression analysis Amos software were used. Strong empirical evidence supports that the customer’s perception of CSR performance is highly influenced by the values

scholarly journals PERAN MEDIASI KEPUASAN PELANGGAN PADA PENGARUH E-SERVICE QUALITY, PERSEPSI HARGA, DAN PROMOSI PENJUALAN TERHADAP LOYALITAS PELANGGAN

2020 ◽  
Vol 10 (2) ◽  
pp. 249
Author(s):  
Risa Septiani ◽  
Nurhadi Nurhadi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Sampling Technique ◽  
Sales Promotion ◽  
Survey Method ◽  
Validity And Reliability ◽  
Online Questionnaire ◽  
Price Perception ◽  
Positive Effect

This study aim was to determine the effect of e-service quality, price perception, and sales promotion on customer loyalty through customer satisfaction on Gojek customers in Yogyakarta. This research is a quantitative study with survey method. The population in this study were Gojek customers in Yogyakarta. The sampling technique used was purposive sampling, with a total sample of 235 respondents. The technique of collecting data used an online questionnaire that has been tested for validity and reliability. The data analysis technique used to test the hypothesis was bootstrapping method using macro PROCESS by Andrew F. Hayes. The results of this study show that there is a positive effect of e-service quality on the satisfaction of Gojek Yogyakarta customers, there is a positive effect of price perception on the satisfaction of Gojek Yogyakarta customers, there is a positive effect of sales promotion on the satisfaction of Gojek Yogyakarta customers, there is a positive effect of customer satisfaction on the loyalty of Gojek Yogyakarta customers, there is a positive effect of e-service quality on the loyalty of Gojek Yogyakarta customers, there is a positive effect of price perception on the loyalty of Gojek Yogyakarta customers, there is a positive effect of sales promotion on the loyalty of Gojek Yogyakarta customers, and there is the effect of e service quality, price perception, and sales promotion on customer loyalty through Gojek Yogyakarta customer satisfaction, as evidenced by the e-service quality variable mediation coefficient of 0,0442; the mediation coefficient of price perception variable is 0,0404; and the mediation coefficient of sales promotion variable is 0.0676.

scholarly journals The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City

Jurnal Office ◽  
2021 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Herlina Sakawati ◽  
Nina Agustina ◽  
Sulmiah Sulmiah
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Service Quality ◽  
Significant Influence ◽  
Research Method ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Survey Method ◽  
Inferential Analysis

This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect

scholarly journals ANALISIS KEPUASAN PENGGUNA APLIKASI PENILAIAN PRESTASI KERJA (SKP ONLINE) MENGGUNAKAN METODE HUMAN ORGANIZATION TECHNOLOGY (HOT) FIT PADA BADAN KEPEGAWAIAN DAERAH KOTA PADANG

2017 ◽  
Vol 5 (2) ◽  
Author(s):  
Primadani Viandra ◽  
Titi Sriwahyuni ◽  
Muhammad Anwar
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Research Result ◽  
Sampling Technique ◽  
Survey Method ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Human Organization

This study is aimed to describe user satisfaction on application applied at BKD Kota Padang, based on system quality, information quality, service quality, service quality and structure of organization aspects. This research has also analysed the effect of Human Organization Technology method to users’ satisfaction of SKP Online system. Survey method was used by sampling to end user of SKP Online as the population. By purposive sampling technique, this research selected limited respondent of 55 users. Descriptive analysis, inferential analysis and multiple regression have utilized to analyse the data and making decision as research result. However, the study result have shown that system quality, information quality, service quality and structure of organization are simultaneously affecting the users’ satisfaction variable and giving contribution of 48,4%. It means that improving many factors as above will absolutely increase the quality and users’ satisfaction of online SKP system as well.  Keyword     : Human Organization Technology, SKP Online, User Satisfaction.

scholarly journals Service Quality and Product Quality Key to Improve Customer Loyalty

2021 ◽  
Vol 2 (9) ◽  
pp. 620-633
Author(s):  
Didi Suhendi ◽  
Sabihis
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Sampling Technique ◽  
Survey Method ◽  
Validity And Reliability ◽  
Data Analysis Technique ◽  
Analysis Technique ◽  
Positive Effect

This research is motivated by the importance of maintaining customer loyalty for the survival of the company. This study aims to determine and analyze customer satisfaction and product quality as keys to increasing customer loyalty. The population of this study were visitors to the Rava Motor workshop for one year, amounting to 3161 customers where the population data was seen from the actual customer entry unit in 2019. Based on Slovin calculations with an error of 10%, a sample of 97 visitors was obtained using incidental sampling technique. The research method used is a survey method with a quantitative approach. Data collection techniques used in this study are questionnaires, observation and interviews. The instrument used has been tested for validity and reliability. The data analysis technique used is the descriptive data analysis technique, multiple correlation and multiple regression. The results of this study indicate that there is a positive effect of service quality on customer loyalty and there is a positive effect of product quality on customer loyalty. In addition, simultaneously that there is a positive effect of service quality and product quality on customer loyalty.

scholarly journals Mendorong Loyalitas Melalui Kualitas Pelayanan dan Kepercayaan

2021 ◽  
Vol 2 (01) ◽  
pp. 79-88
Author(s):  
Irwan Kurniawan ◽  
Rr Maidarti ◽  
Ris Handayani
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Sampling Technique ◽  
Primary Data ◽  
Survey Method ◽  
Online Data ◽  
Independent Variables ◽  
Independent Variable ◽  
Positive Effect

Penelitian untuk mengetahui pengaruh kualitas layanan sebagai variabel independen pertama dan kepercayaan sebagai variabel independen kedua terhadap loyalitas pelanggan produk UMKM sebagai variabel dependen. Metode Survey melibatkan responden melalui teknik pengambilan sampel yang purposive non random sampling sejumlah 40 konsumen yang pernah menggunakan layanan pembelian UMKM Kuliner di wilayah Cileungsi secara online. Data primer diperoleh dengan  menyebarkan kuesioner. Beberapa uji diterapkan berupa instrumen kuesioner, normalitas, dan regresi berganda. Beberapa temuan dalam penelitian adalah kedua variabel independen yaitu kualitas layanan sebagai independen pertama dan kepercayaan sebagai variabel independen kedua berpegaruh positif terhadap loyalitas sebagai variabel dependen.   Abstract Research to determine the effect of service quality as the first independent variable and trust as the second independent variable on customer loyalty of MSME products as the dependent variable. The survey method involved respondents through a purposive non-random sampling technique of 40 consumers who had used online MSME culinary purchasing services in the Cileungsi area. Primary data obtained by distributing questionnaires. Several tests were applied in the form of a questionnaire instrument, normality, and multiple regression. Some of the findings in the study are that the two independent variables, namely service quality as the first independent and trust as the second independent variable, have a positive effect on loyalty as the dependent variable.

scholarly journals The Effect Of Islamic Financial Literation And Financial Technology On Islamic Financial Inclusion

2020 ◽  
Vol 5 (2) ◽  
pp. 231
Author(s):  
Basrowi Basrowi ◽  
Tulus Suryanto ◽  
Erike Anggraeni ◽  
Muhammad Nasor
Keyword(s):  
Significant Influence ◽  
Financial Literacy ◽  
Sampling Technique ◽  
Financial Inclusion ◽  
Survey Method ◽  
Islamic Finance ◽  
Islamic Banking ◽  
Study Program ◽  
Independent Variables ◽  
Financial Technology

Purpose: The purpose of this study was to determine the magnitude of the influence of Islamic financial literacy and Islamic financial technology on the inclusion of Islamic finance in students in Lampung Province both partially and simultaneously.Design Methods:The method used is a survey method. The population of this study is all smester V students and above in Islamic Economics Study Program, Islamic Banking. and sharia accounting in all State and Private Universities in Lampung Province, totaling 3080 people. The sampling technique used is proportional grain sampling, as much as 10% of the population of 308 people. Data collected using surveys, with google form. The collected data were analyzed using simple and multiple regression analysis.Findings:Based on the results of the analysis it can be concluded, first, there is a positive and significant influence between the literacy of Islamic finance on Islamic financial inclusion. Second, there is a positive and significant influence between Islamic financial technology on Islamic financial inclusion. Third, there is a positive and significant influence between Islamic financial literacy and Islamic financial technology together on Islamic financial inclusion.Originality Value: Of the two independent variables, sharia financial literacy variables contributed more than sharia financial technology variables to sharia financial inclusion.

scholarly journals Peran Mediasi Komitmen Organisasi: Kontribusi Karakteristik Individu terhadap Kinerja Pegawai

2020 ◽  
Vol 5 (3) ◽  
pp. 254
Author(s):  
Ahmad Ahmad
Keyword(s):  
Organizational Commitment ◽  
Employee Performance ◽  
Sampling Technique ◽  
Individual Characteristics ◽  
Civil Servants ◽  
Quantitative Approach ◽  
Survey Method ◽  
South Sulawesi ◽  
Units Of Analysis ◽  
And Performance

This study aims to explore the contribution effect of individual characteristics on organizational commitment and employee performance. The design of this research is a survey method using a questionnaire. The sampling technique was proportional stratified random. The number of respondents was determined as 125 employees through the table krejcie-morgan of 220 State Civil Servants, obtained 140 units of analysis (State Civil Apparatus at the South Sulawesi Provincial Health Office), only in its implementation there were 15 respondents who gave incomplete responses so that overall only 125 respondents used. The quantitative approach is used to test and prove hypotheses through the use of WarpPLS 6.0. The results of this study indicate that individual characteristics have a significant impact on employee commitment and performance, commitment also shows real results on employee performance. The resulting mediation role test shows that organizational commitment is not stated as a mediator because without the support of organizational commitment, in its implementation individual characteristics are also able to provide tangible results in improving performance.

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