scholarly journals IMPLEMENTASI PELAYANAN TERPADU SATU PINTU DALAM MEWUJUDKAN PELAYANAN PRIMA DI KABUPATEN TRENGGALEK

2021 ◽  
Vol 5 (2) ◽  
pp. 201
Author(s):  
Berlian Tyasotyaningarum ◽  
Arsita Putri
Keyword(s):  
Data Collection ◽  
Program Implementation ◽  
Completion Time ◽  
Qualitative Method ◽  
Integrated Services ◽  
Community Satisfaction ◽  
Secondary Sources ◽  
Excellent Service ◽  
One Stop ◽  
Investment Service

Abstrak Penelitian ini menggunakan metode kualitatif, penelitian ini digambarkan secara jelas dan mendetail terkait implementasi (PTSP) dalam mewujudkan pelayanan prima di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Trenggalek. Data diperoleh dari sumber primer dan sekunder. Informan dalam penelitian ini terdiri dari empat (4) informan kunci, tiga (3) informan pendukung, dan adapun teknik pengumpulan data dalam penelitian ini dengan observasi, wawancara, dokumentasi. Hasil penelitian menunjukan secara keseluruhan Implementasi PTSP di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu untuk kepengurusan pelayanan perizinan sudah dilakukan sesuai dengan SOP dan regulasi yang ada. Komunikasi yang dilakukan antar atasan dan bawahan tentang implementasi juga sudah sesuai dengan aturan, dan komukasi yang dilakukan dengan masyarkat pun juga sudah menyeluruh. Serta untuk waktu penyelesaian, dan biaya terkait pelayanan perizinan juga sudah diatur sesuai dengan SOP yang sudah berlaku. Dilengkapi juga berbagai fasilitas yang lengkap yang ada di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu sebagai penunjang kepuasan dan kenyamanan masyarakat. Kata Kunci: Implementasi Progam, PTSP, Pelayanan Prima. Abstract This study uses a qualitative method, this research is described clearly and in detail related to the implementation (PTSP) in realizing excellent service at the Office of Investment and One Stop Integrated Services, Trenggalek Regency. Data obtained from primary and secondary sources. The informants in this study consisted of four (4) key informants, three (3) supporting informants, and the data collection techniques in this study were observation, interviews, and documentation. The results of the study show that the overall implementation of PTSP in the Office of Investment and One Stop Integrated Services for the management of licensing services has been carried out in accordance with existing SOPs and regulations. Communication between superiors and subordinates regarding implementation is also in accordance with the rules, and communication with the community is also comprehensive. As well as for the completion time, and costs related to licensing services have also been regulated in accordance with the SOP that is already in effect. It is also equipped with various complete facilities available at the Investment Service and One-Stop Integrated Service as a support for community satisfaction and comfort. Keywords: Program Implementation, PTSP, Excellent Service.

scholarly journals Kualitas Pelayanan dan Kinerja Pegawai terhadap Kepuasan Masyarakat di Unit Pelayanan Terpadu Satu Atap Kementerian Ketenagakerjaan

2020 ◽  
Vol 18 (1) ◽  
pp. 68-74
Author(s):  
Eigis Yani Pramularso
Keyword(s):  
Service Quality ◽  
Employee Performance ◽  
Integrated Services ◽  
Community Satisfaction ◽  
Validity And Reliability ◽  
Public Servant ◽  
One Stop ◽  
The Government ◽  
To Come ◽  
The One

Abstract - The government as a public servant continues to strive to make positive perceptions by continuing to improve community satisfaction related to the various services that can be provided. Community satisfaction is strived to continue to increase by providing the best quality of service and continue to encourage employee performance to be more optimal in carrying out their duties. This study aims to determine the effect of service quality and employee performance on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower. The sample in this study amounted to 45 people where the technique was taken by accidental sampling. The data collection method uses a questionnaire given to respondents who happened to come at the research location. Data analysis tools in this study used a regression test with a validity and reliability test conducted previously. The results of this study are simultaneous and partial service quality and employee performance have a significant influence on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower where the calculated F value is 19,042 and sig 0,000. Keywords: Service Quality, Employee Performance, Community Satisfaction

scholarly journals Implementasi Program Pusat Informasi Konseling Mahasiswa (PIK-M) BKKBN di Kota Palangka Raya

2015 ◽  
Vol 1 (1) ◽  
pp. 1-4
Author(s):  
Nicodemus R Toun ◽  
Hayatun Nufus
Keyword(s):  
Data Collection ◽  
Program Implementation ◽  
Environmental Conditions ◽  
Qualitative Method ◽  
Continuous Process ◽  
Organizational Resources ◽  
Is Implementation ◽  
Student Counseling ◽  
Information Center ◽  
The City

This study aims to find out and describe the Implementation of the BKKBN Student Counseling Information Center (PIK-M) Program in the city of Palangka Raya. The type of research used is a qualitative method, by taking a sample of 4 (four) PIK-M from 8 (eight) PIK-M in the city of Palangka Raya. Namely, (1) PIK-M Barendeng (UNPAR), (2) PIK-M Fasko (UMP), (3) PIK-M Barigas (IAIN), (4) PIK M Bakti Husada (Poltekkes). Data collection techniques are documentation, observation, and interviews. The informants consisted of Head of KS / PK, Head of Sub-Division of BKR, Trustees, Managers, and members of each PHC-M. The cornerstone of theory in this research is implementation and program, where implementation is actions to achieve the objectives outlined in policy decisions. The program is as a unit or unit of activity which is the realization or implementation of policy takes place in a continuous process and occurs in an organization involving a group of people. According to G. Shabbir Cheema and Dennis a. Rondinelli has four factors that influence the implementation of policies or programs, namely: (a) environmental conditions, (b) relations between organizations, (c) organizational resources for program implementation, (d) characteristics and capabilities of implementing agents

scholarly journals Internalisasi Nilai Pendidikan Akhlak dalam Surat Al-Hujurat Ayat 11-13 Menurut Tafsir fi Zilalil Qur'an

2021 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Saiful Anwar
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Moral Education ◽  
Qualitative Method ◽  
Islamic Education ◽  
Small Contribution ◽  
Collection Method ◽  
Secondary Sources ◽  
Library Research ◽  
Collection Methods

This study examines the implementation of moral education in QS. Al-Hujurat verses 11-13 in Sayyid Qutb's Tafsir Fi Zilalil Quran. The purpose of this research is to describe the messages and values ​​of moral education as contained in the letter Al-Hujurat verses 11-13. The benefits of this research are theoretically expected to provide a small contribution of thought or input that is useful for Islamic education, while practically this research is expected to provide a little contribution of thought, especially for researchers and readers in general in understanding the contents of the content or values ​​in the letter. Al-Hujurat verses 11-13. The data collection method in this thesis research is a qualitative method through searching data or library research, library data collection methods, reading and processing research materials. The source of the commentary book Fi Zhilalil Qur'an is supported by secondary sources which are related to the problem. Based on the results of research and data analysis, it can be concluded that: The values ​​of moral education contained in the Al-Hujurat verse 11-13 in the interpretation of Fi Zhilalil qur'an, namely the prohibition of making fun of, criticizing, calling badly, haram and prejudice , backbiting, finding fault with others and equality and ta'aruf. The study found that there are three types of interpretation used by sayyid qutub. The methods used are takhalli, tahalli and tajalli.

scholarly journals Foreign Direct Investment in Bangladesh: Analysis of Policy Framework, Impact, and Potential

2021 ◽  
pp. 60-82
Keyword(s):  
Skill Training ◽  
Business Environment ◽  
Policy Framework ◽  
Monetary Incentives ◽  
Fdi Inflows ◽  
Digital Architecture ◽  
Secondary Sources ◽  
One Stop ◽  
Forward Linkage ◽  
Investment Service

The paper examines the policy framework toward FDI including monetary and non-monetary incentives offered to attract FDI, analyzes the trend and sources of and the sectors attracting FDI inflows, and the potential for FDI in Bangladesh. The analysis is based on data collected both from primary and secondary sources. Major sectors attracting FDI include RMGs, power, textile and wearing, telecommunications, banking, gas, and petroleum. The analysis shows that fiscal/nonmonetary incentives alone and competitive advantage in factor endowment (cheap labor) are not enough to attract additional FDI into Bangladesh. The key is to adopt proactive policies for creating and maintaining an FDI-friendly business environment in the country Bangladesh. For attracting more FDI into Bangladesh, the efforts need to include, among others, increased infrastructure spending especially in digital architecture, creating functional one-stop investment service center, emphasis on skill training to facilitate technology transfer, targeted measures to attract FDI into backward and forward linkage industries, participation in regional and global value chains.

scholarly journals Analisis Tingkat Kualitas Pelayanan Perizinan Menggunakan Metode Fuzzy Servqual

KOMTEKINFO ◽  
2021 ◽  
Author(s):  
M. Almepal Wanda ◽  
Gunadi Widi Nurcahyo
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Distribution Data ◽  
Test Results ◽  
Community Satisfaction ◽  
One Stop ◽  
Satisfaction Response ◽  
Investment Service ◽  
Research Show

The low quality of service is a problem that affects people's satisfaction. The Padang City One Stop Integrated Service and Investment Service, and sometimes it is problematic in assessing the quality of its services. The object of the study is to see the Service quality of Community Licensing in the Padang City DPMPTSP. In this research, there are 15 respondent data originating from the licensing and complaints section of the Padang City DPMPTSP. Based on the analysis of the data, a research was conducted on the quality of community satisfaction. The fuzzy servqual method can be used to explain the uncertainty about information about certain parts of the problem at hand, such as community satisfaction, response quality, expectations and service quality. The results of this research show the distribution data and the percentage of business actor satisfaction quality on service performance so that it can be seen that 47.41% of business actors are satisfied with the performance of the service and 52.59% of business actors who assess the Padang City DPMPTSP service as very satisfactory. Conclusion From the test results Fuzzy servqual method has been able to provide knowledge on the quality of service quality. To assist the licensing and complaints department in improving the service quality of the Padang City DPMPTSP.

scholarly journals PERILAKU APARATUR SIPIL NEGARA DALAM MEMBERIKAN PELAYANAN PRIMA (EXCELLENT SERVICE) PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI

2019 ◽  
Vol 2 (4) ◽  
pp. 84
Author(s):  
Muhammad Amir ◽  
Sitti Hairani Idrus ◽  
Ardot Ardot
Keyword(s):  
Completion Time ◽  
Research Method ◽  
Service Providers ◽  
The State ◽  
Service Users ◽  
Time Service ◽  
Excellent Service ◽  
One Stop ◽  
Community Implementation ◽  
The One

This study aims to determine and describe the behaviour of the State Civil Apparatus in providing services and describing the Implementation of Excellent Services at the One-stop Investment and Integrated Services Office of Kendari City. The research method used is descriptive qualitative research, a description of the results of interview observations and documentation studies, so as to be able to describe various matters relating to the Behavior of State Civil Apparatuses in Providing Excellent Service. The results showed that the behaviour of the State Civil Apparatus in providing Prime services in terms of the dimensions of receiving, responding, respecting and being responsible for providing services to service users had gone quite well, but the implementation was not optimal because there were still found several employees who had not shown behaviour and good treatment to the community. Implementation of excellent service in terms of dimensions of service procedures, service costs, completion time, service products, facilities, infrastructure, competency of service providers as a whole is good

scholarly journals Internalisasi Nilai Pendidikan Akhlak dalam Surat Al-Hujurat Ayat 11-13 Menurut Tafsir fi Zilalil Qur'an

2021 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Saiful Anwar
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Moral Education ◽  
Qualitative Method ◽  
Islamic Education ◽  
Small Contribution ◽  
Collection Method ◽  
Secondary Sources ◽  
Library Research ◽  
Collection Methods

This study examines the implementation of moral education in QS. Al-Hujurat verses 11-13 in Sayyid Qutb's Tafsir Fi Zilalil Quran. The purpose of this research is to describe the messages and values ​​of moral education as contained in the letter Al-Hujurat verses 11-13. The benefits of this research are theoretically expected to provide a small contribution of thought or input that is useful for Islamic education, while practically this research is expected to provide a little contribution of thought, especially for researchers and readers in general in understanding the contents of the content or values ​​in the letter. Al-Hujurat verses 11-13. The data collection method in this thesis research is a qualitative method through searching data or library research, library data collection methods, reading and processing research materials. The source of the commentary book Fi Zhilalil Qur'an is supported by secondary sources which are related to the problem. Based on the results of research and data analysis, it can be concluded that: The values ​​of moral education contained in the Al-Hujurat verse 11-13 in the interpretation of Fi Zhilalil qur'an, namely the prohibition of making fun of, criticizing, calling badly, haram and prejudice , backbiting, finding fault with others and equality and ta'aruf. The study found that there are three types of interpretation used by sayyid qutub. The methods used are takhalli, tahalli and tajalli.

scholarly journals Dinamika Penerapan Dimensi Akuntabilitas dalam Merespon PP No. 24 tahun 2018 Studi Komparasi di DPMPTSP Kabupaten Bandung dan Kota Bandung

2021 ◽  
Vol 24 (1) ◽  
pp. 24
Author(s):  
Joni Dawud ◽  
Deni Fauzi Ramdani ◽  
Rodlial Ramdhan Tackbir Abubakar
Keyword(s):  
Data Collection ◽  
Government Regulation ◽  
Public Services ◽  
Qualitative Approach ◽  
Data Collection Methods ◽  
One Stop ◽  
Depth Interviews ◽  
Descriptive Method ◽  
Investment Service ◽  
Collection Methods

 The presence of Government Regulation no. 24 of 2018 affects the accountability process in public services at the Investment Service and One Stop Integrated Service, Bandung Regency and Bandung City. Seeing the readiness of the regions in responding to central policies that must be implemented immediately by adjusting all applicable regulations. This study uses a descriptive method with a qualitative approach. The data collection methods used were observation and in-depth interviews. The result is that there is a dynamic in the application of accountability and requires a review of the implementation of central policies applied in the regions so that it is not counterproductive to the concept of decentralization.

scholarly journals Profesionalisme Pegawai Ditinjau Dari Aspek Pengorganisasian Dalam Pelayanan Publik

2020 ◽  
Vol 9 (1) ◽  
pp. 55
Author(s):  
Abdul Wahab Podungge ◽  
Asna Aneta
Keyword(s):  
Organizational Performance ◽  
Policy Making ◽  
Qualitative Method ◽  
Medium Term ◽  
Short Term ◽  
One Stop ◽  
Leader Role ◽  
Investment Service

This article aims to analyze: Employee professionalism in terms of organizational aspects in publik services. The method used in this article is a qualitative method. The results of the article show that the tendency of apparatus to be less professional in carrying out their duties and functions is partly due to the low motivation to make changes and innovate. The apparatus tends to be reluctant to make changes due to a lack of encouragement from the leadership. In realizing a professional, accountable, and transparent apparatus, it requires a leader role as a guide and has a visionary spirit and vision in the Gorontalo City One Stop Integrated Services and Investment Service. Concrete steps for leaders in creating a democratic climate where subordinates are included in every policy making related to improving organizational performance and building two-way communication in every activity will make subordinates feel that they are an important part of the organization. The attitude of the leader to foster a responsive spirit in every employee can improve the quality of licensing and non-licensing services in Gorontalo City. Efforts that can be made to foster the professionalism of the personnel are by making long-term, medium-term and short-term work programs and setting priority scales in every activity aimed at improving the quality of publik services.Artikel ini bertujuan untuk menganalisis tentang profesionalisme pegawai ditinjau dari aspek pengorganisasian dalam pelayanan publik. Metode yang digunakan dalam artikel ini yakni metode kualitatif. Hasil artikel menunjukan bahwa kecenderungan aparat kurang profesional dalam menjalankan tugas dan fungsinya antara lain disebabkan oleh rendahnya motivasi untuk melakukan perubahan dan berinovasi. Aparat cenderung enggan melakukan perubahan dikenakan kurangnya dorongan dari pimpinan. Dalam mewujudkan aparat yang profesional, akuntabel, dan transparan maka dibutuhkan peran pemimpin sebagai pengarah dan memiliki jiwa dan pandangan yang visioner pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Gorontalo. Langkah-langkah konkrit pemimpin dalam menciptakan iklim demokrasi dimana bawahan disertakan dalam setiap pengambilan kebijakan yang berkaitan dengan peningkatan kinerja organisasi serta membangun komunikasi dua arah dalam setiap kegiatan akan membuat bawahan merasa dirinya adalah bagian penting dalam organisasi. Sikap pemimpin untuk menumbuhkan jiwa responsif pada setiap pegawai dapat meningkatan kualitas pelayanan perizinan dan non perizinan di Kota Gorontalo. Upaya yang dapat dilakukan untuk menumbuhkan profesionalisme aparatur adalah dengan membuat program kerja jangka Panjang, jangka menengah, dan jangka pendek serta menetapkan skala prioritas dalam setiap kegiatan yang bertujuan meningkatkan kualitas pelayanan publik.

scholarly journals Penerapan Manajemen Pelayanan Prima untuk Peningkatan Kepuasan Calon Jamaah Haji dan Umrah di PT Mabruro Sidoarjo

2021 ◽  
Vol 7 (1) ◽  
pp. 9
Author(s):  
Almun Wakhida Candra ◽  
Renny Oktafia
Keyword(s):  
Data Collection ◽  
Qualitative Method ◽  
Service Management ◽  
Excellent Service

The purpose of this study was to determine the application of excellent service management to increase the satisfaction of prospective pilgrims at PT Mabruro Sidoarjo. The method used in this research is qualitative method. The data collection techniques used in this research were observation, interview and documentation. The result of this research is PT Mabruro Sidoarjo gives satisfaction to prospective piligrims by providing excellent service from registration to completion of hajj activities with trust and sincerity.

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