scholarly journals Penerapan Manajemen Pelayanan Prima untuk Peningkatan Kepuasan Calon Jamaah Haji dan Umrah di PT Mabruro Sidoarjo

2021 ◽  
Vol 7 (1) ◽  
pp. 9
Author(s):  
Almun Wakhida Candra ◽  
Renny Oktafia
Keyword(s):  
Data Collection ◽  
Qualitative Method ◽  
Service Management ◽  
Excellent Service

The purpose of this study was to determine the application of excellent service management to increase the satisfaction of prospective pilgrims at PT Mabruro Sidoarjo. The method used in this research is qualitative method. The data collection techniques used in this research were observation, interview and documentation. The result of this research is PT Mabruro Sidoarjo gives satisfaction to prospective piligrims by providing excellent service from registration to completion of hajj activities with trust and sincerity.

scholarly journals STRATEGI OPTIMALISASI MANAJEMEN PELAYANAN PUBLIK DI TERMINAL MENGWI KABUPATEN BADUNG (Studi kasus: Peralihan Terminal Ubung ke Terminal Mengwi)

2021 ◽  
Vol 4 (1) ◽  
pp. 65-69
Author(s):  
Putu Eka Purnamaningsih ◽  
Kadek Wiwin Wismayanti
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Qualitative Method ◽  
Service Management ◽  
Type A ◽  
Transportation Management ◽  
The Public ◽  
Descriptive Qualitative

Mengwi Terminal is a type A type of terminal which began operations on October 23, 2017. The terminal has an area of 5 hectares now under the Land Transportation Management Center (BPTD) XII of Bali and West Nusa Tenggara Provinces. The research objective to be achieved is to obtain an actual picture of the constraints faced in the process of optimizing public service management in the Mengwi Terminal. This research uses descriptive qualitative method with data collection techniques in the form of interviews, observation, and documentation. The results of this study indicate that the optimization of public service management in the Mengwi Terminal is carried out, but not yet running optimally. Efforts made related to the optimization are already carried out socialization activities to the public and the autobus entrepreneurs (PO) as well as already provided 8 Trans Sarbagita bus units and the process of repairing facilities and infrastructure at the Mengwi Terminal.

scholarly journals PELAKSANAAN PELAYANAN PRIMA TERHADAP KEPERCAYAAN NASABAH PADA PT. BANK PERKREDITAN RAKYAT JORONG KAMPUNG TANGAH PARIAMAN

2020 ◽  
Author(s):  
Romi Susanto ◽  
Elva Susanti
Keyword(s):  
Data Collection ◽  
Support Services ◽  
Qualitative Method ◽  
Field Research ◽  
Research Results ◽  
Modern Times ◽  
Special Services ◽  
Excellent Service ◽  
The Times ◽  
Customer Trust

This research was conducted at PT. Jorong People's Credit Bank, Tangah Pariaman Village. The type of data collection used is Field Research and Research to the Library. Based on the research results it was found that the application of excellent service has been carried out by PT. Jorong People's Credit Bank, Tangah Pariaman Village, but the acceptance and response from some customers was not very good. The goal is to determine the process of implementing excellent service on customer trust in PT. Jorong People's Credit Bank, Tangah Pariaman Village. The method used is a qualitative method. With the results of this study, it can be applied (1) In the implementation of excellent service at the bank starting from being neat and polite, it can provide special services to customers, so that customers feel satisfied with the service they will receive. (2) Terms of service must be in accordance with standards and service is not making it up and always be honest in attitude. (3) Maintaining good relations between employees and customers so that customer trust is maintained. (4) Adding facilities and infrastructure in banks that support services. (5) Keeping abreast of the times in order to be able to compete with other banks in modern times like today.

scholarly journals IMPLEMENTASI PELAYANAN TERPADU SATU PINTU DALAM MEWUJUDKAN PELAYANAN PRIMA DI KABUPATEN TRENGGALEK

2021 ◽  
Vol 5 (2) ◽  
pp. 201
Author(s):  
Berlian Tyasotyaningarum ◽  
Arsita Putri
Keyword(s):  
Data Collection ◽  
Program Implementation ◽  
Completion Time ◽  
Qualitative Method ◽  
Integrated Services ◽  
Community Satisfaction ◽  
Secondary Sources ◽  
Excellent Service ◽  
One Stop ◽  
Investment Service

Abstrak Penelitian ini menggunakan metode kualitatif, penelitian ini digambarkan secara jelas dan mendetail terkait implementasi (PTSP) dalam mewujudkan pelayanan prima di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Trenggalek. Data diperoleh dari sumber primer dan sekunder. Informan dalam penelitian ini terdiri dari empat (4) informan kunci, tiga (3) informan pendukung, dan adapun teknik pengumpulan data dalam penelitian ini dengan observasi, wawancara, dokumentasi. Hasil penelitian menunjukan secara keseluruhan Implementasi PTSP di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu untuk kepengurusan pelayanan perizinan sudah dilakukan sesuai dengan SOP dan regulasi yang ada. Komunikasi yang dilakukan antar atasan dan bawahan tentang implementasi juga sudah sesuai dengan aturan, dan komukasi yang dilakukan dengan masyarkat pun juga sudah menyeluruh. Serta untuk waktu penyelesaian, dan biaya terkait pelayanan perizinan juga sudah diatur sesuai dengan SOP yang sudah berlaku. Dilengkapi juga berbagai fasilitas yang lengkap yang ada di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu sebagai penunjang kepuasan dan kenyamanan masyarakat. Kata Kunci: Implementasi Progam, PTSP, Pelayanan Prima. Abstract This study uses a qualitative method, this research is described clearly and in detail related to the implementation (PTSP) in realizing excellent service at the Office of Investment and One Stop Integrated Services, Trenggalek Regency. Data obtained from primary and secondary sources. The informants in this study consisted of four (4) key informants, three (3) supporting informants, and the data collection techniques in this study were observation, interviews, and documentation. The results of the study show that the overall implementation of PTSP in the Office of Investment and One Stop Integrated Services for the management of licensing services has been carried out in accordance with existing SOPs and regulations. Communication between superiors and subordinates regarding implementation is also in accordance with the rules, and communication with the community is also comprehensive. As well as for the completion time, and costs related to licensing services have also been regulated in accordance with the SOP that is already in effect. It is also equipped with various complete facilities available at the Investment Service and One-Stop Integrated Service as a support for community satisfaction and comfort. Keywords: Program Implementation, PTSP, Excellent Service.

scholarly journals Hotel Interdepartmental Communication: A Case of F&B Service and Sales & Marketing at Mercure Bandung Nexa

2021 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Musadad Musadad ◽  
Indria Angga Dianita ◽  
Pradipta Dirgantara
Keyword(s):  
Data Collection ◽  
Qualitative Method ◽  
Communication Process ◽  
Major Obstacle ◽  
Channel Noise ◽  
Field Observations ◽  
Marketing Department ◽  
Excellent Service ◽  
Communication In Organizations ◽  
Depth Interviews

This study sought to investigate the communication between the Food & Beverage Department and the Sales & Marketing Department at Mercure Bandung Nexa through the perspective of hotel interdepartmental communication. It was benefited from employing a qualitative method. The data collection was conducted through in-depth interviews with the managers of the two departments and field observations. The data collected was then analyzed and carried out through the elements of communication: people (sender and receiver), message, channel, noise, feedback, and effect. This study found that communication between the two departments goes well to keep the service excellent. Based on the analysis of the elements of communication, the only major obstacle is the sudden event that can disrupt the communication process. This result has brought discussion in the context of excellent service being delivered through the communication between the Food & Beverage Department and Sales & Marketing Department. However, this study is limited in the number of informants. More informants should be involved to gather more reliable and deeper data. After all, this study contributes to enriching the application of Interdepartmental Communication in organizations, especially in a hotel. Keywords: Interdepartmental Communication, F&B Service, Sales & Marketing

INTERFERENSI GRAMATIKAL DALAM KUMPULAN CERPEN BIARKAN AKU MEMULAI KARYA NURUL F. HUDA

2019 ◽  
Vol 1 (01) ◽  
pp. 16-23
Author(s):  
Zimmatul Liviana
Keyword(s):  
Short Stories ◽  
Data Collection ◽  
Qualitative Method ◽  
Language Variation ◽  
The Other ◽  
Qualitative Descriptive ◽  
Ofthe Object ◽  
Selection Of ◽  
Descriptive Qualitative

The research grammatical interference in a collection ofshort stories Biarkan Aku Memula iwork Nurul F. Hudaisa collection ofshort storiesset in the back that Is start work Let Nurul F. Huda contains many grammatical interference.The problem of this   study were(1)how   the various morphologi calinterference containedin   a   collection of short stories Biarkan Aku Memulai work Nurul F. Huda. (2)how the various syntactic interference contained in a collection of short stories Biarkan Aku Memulai work Nurul F. Huda. The purposeof this studyis to describe the morphological and         Syntactic interference contained in a collection of short stories Biarkan Aku Memulai work Nurul F. Huda. Sociolinguistics is the study of language variation and use in society. Interference is the event of the use of language elements of one into the other language elements that occur in the speakers themselves. This research uses descriptive qualitative method because to describe the actual realityin order to obtainan accurateand objective. Qualitative descriptive methods were used to analyzethe elements ofa word orphrase that incorporated elements of other languages with the analysis and description of the formulation of the problem is the answer. Data collection techniques using observation techniques, the determination ofthe object of research, the selection of short stories.Based on the analysis of the data in this study can be found that there are six forms of interference morphology, namely (1) the prefix nasal N-sound, (2) the addition of the suffix, (3) the exchange prefix, (4) exchange suffixes, (5) exchange konfiks, (6) removal affixes. While the syntactic interference only on the words and phrases in a sentence. The results of the study it can be concluded that the interference morphology more common than syntactic interference.

Deskripsi Budaya Organisasi dalam Amal Usaha Muhammadiyah (Studi Kasus Universitas Muhammadiyah Gorontalo)

ARISTO ◽  
2018 ◽  
Vol 7 (1) ◽  
pp. 34
Author(s):  
Muh. Firyal Akbar ◽  
Sri Handyani Suprapto ◽  
Widya Kurniati Mohi
Keyword(s):  
Organizational Culture ◽  
Data Collection ◽  
Qualitative Method ◽  
Hard Work ◽  
Case Study Approach ◽  
Study Approach ◽  
Objective Description

This research is generally aimed at strengthening Muhammadiyah union institution in one of Muhammadiyah's business charity in Gorontalo Province, whereas specifically the purpose of this research is to know objective description about reality that happened at campus of Muhammadiyah University of Gorontalo from organizational culture that developed on campus This, taking into account the organizational culture found in Muhammadiyah in accordance with the PHIWM. This research uses qualitative method with case study approach. Data collection techniques used are observation, interview and documentation. Research time started from January to June 2017 From the results show that the employees have not implemented properly. Indicators of hard work still have not shown good results because most employees still do not understand the main duties and functions in work. Discipline indicators are also not well implemented where there are still many employees who enter the campus through the provisions of the time set as well while attending events on campus and when entering the time of prayer still not heed these things. The last indicator is the optimization in the work also has not shown the maximum results because only a few who are able to work effectively in accordance with the work agenda that they set previously.

Perkembangan Bahasa Anak Usia 12 Hingga 24 Bulan di Semarang

2018 ◽  
Vol 1 (2) ◽  
pp. 66
Author(s):  
Marini Marini ◽  
Khasanah Khasanah
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Model Checking ◽  
Language Development ◽  
Qualitative Method ◽  
Questionnaire Data ◽  
Daily Lives ◽  
Analysis Techniques ◽  
Development Of Language

Abstract The  problem  of this research is : How is the language development of children age 12 to 24 months in Semarang ?. The purpose of this study is to describe widely and deeply about language development the children age 12 to 24 in Semarang. The method used in this research is qualitative method. Data collection is done by observation, interviews, and questionnaire. Data analysis techniques using Miles Hubermen’s model. Checking the validity of the data using triangulation data. The results showed that the development of language of children aged 12 to 24 months in Semarang in expressive is: can produce sound almost perfect in several words; Some of the letters of the words missing from the pronunciation; The missing letters are usually consonants; Haven't been able to pronounce the letter s and r; In General, most people are able to understand the speech of the children is an adult who is close to the child; There is a word that can be spelled perfectly by the child. The words are by and large is the words that are simple and close to the children's daily lives. As for the generally receptive: children can follow and obey what is spoken by adults; The children seem to understand when the adults were talking about them; and children  can understand  to the words that they  heard more than that they can speak.   Keywords: Language, children, expressive, receptive, word.    

PROSES KOMUNIKASI KELOMPOK DALAM METODE PEMBELAJARAN SENTRA UNTUK MEMBENTUK KEMANDIRIAN ANAK

Jurnal Common ◽  
2018 ◽  
Vol 2 (2) ◽  
Author(s):  
Rismawaty Rismawaty ◽  
Sofie Aulia Rahmah
Keyword(s):  
Data Collection ◽  
Qualitative Method ◽  
Group Communication ◽  
Communication Process ◽  
Learning Method ◽  
Online Data ◽  
Analysis Techniques ◽  
Collection Data ◽  
Descriptive Approach ◽  
Using Data

Penelitian ini dilakukan untuk mengetahui proses komunikasi kelompok dalam metode pembelajaran sentra di TK Zaid bin Tsabit. Penelitian ini mendiskusikan tentang proses komunikasi kelompok. Metode penelitian yang digunakan dalam penelitian ini adalah Metode Kualitatif dengan pendekatan Deskriptif. Teknik pengumpulan data yang dilakukan peneliti ada dengan studi pustaka, penelusuran data secara online, wawancara, observasi serta dokumentasi dengan 3 orang informan kunci yaitu guru di TK Zaid bin Tsabit serta 3 informan pendukung yaitu Kepala TK Zaid bin Tsabit dan 2 orang tua murid. Uji keabsahan data dengan peningkatan ketekunan, triangulasi dan diskusi dengan teman sejawat, teknik analisis data menggunakan pengumpulan data, reduksi data, penyajian data, penarikan kesimpulan dan evaluasi.Hasil penelitian ini bahwa Proses komunikasi yang terjadi merupakan komunikasi langsung yang terjadi dua arah dan dilakukan terus menerus untuk membentuk kemandirian anak. Proses komunikasi yang terjadi dalam kelompok metode pembelajaran sentra membentuk kemandirian anak. Proses komunikasi yang dilakukan oleh guru kepada anak dilakukan dengan memberikan arahan-arahan kepada anak serta contoh dari arahan yang telah disampaikan oleh guru.Kesimpulan pada penelitian ini adalah metode pembelajaran sentra membentuk kemandirian anak lewat komunikasi yang dilakukan guru secara terus menerus, karna melalui pembelajaran sentra anak diminta untuk melakukan segala sesuatunya sendiri dalam pengawasan guru. Saran yang diberikan adalah guru harus lebih kreatif dalam memberikan materi pada metode pembelajaran sentra serta bersikap lebih tegas dalam mendidik anak dan melakukan komunikasi yang berkelanjutan dengan orang tua murid. --------------------------------------------------------------------------------- This study was conducted to determine the process of group communication in the center learning method at TK Zaid bin Tsabit. This study discusses the process of group communication. The research method used in this study is a qualitative method with a descriptive approach. The data collection techniques carried out by the researcher were with literature studies, online data searches, interviews, observation and documentation with 3 key informants namely the teacher at TK Zaid bin Tsabit and 3 supporting informants namely TK Head Zaid bin Tsabit and 2 parents. Test the validity of data by increasing perseverance, triangulation and discussion with colleagues, data analysis techniques using data collection, data reduction, data presentation, drawing conclusions and evaluations.The results of this study that the communication process that occurs is direct communication that occurs in two directions and carried out continuously to form the independence of children. The communication process that occurs in a group of central learning methods shapes children's independence. The process of communication carried out by the teacher to the child is done by giving directions to the child as well as examples of directions that have been delivered by the teacher.The conclusion of this study is that the central learning method shapes children's independence through continuous communication by the teacher, because through central learning children are asked to do everything themselves in the supervision of the teacher. The advice given is that the teacher must be more creative in giving material to the central learning method and be more assertive in educating children and making ongoing communication with parents.

Makna dan Keterkaitan Antarmantra dalam Upacara Siraman Air Sedudo Mayarakat Nganjuk (The meaning and Interrelationship Mantra Siraman Air Sedudo in the Society of Nganjuk)

JALABAHASA ◽  
2018 ◽  
Vol 14 (1) ◽  
pp. 111
Author(s):  
Seplian Nungki Kusuma ◽  
Ucik Susilowati ◽  
Hendri Wahyu Widodo
Keyword(s):  
Data Collection ◽  
Qualitative Method ◽  
Human Relationships ◽  
The Times

Abstract:This study aims to discuss the meaning and interrelationship Mantra Siraman Air Sedudo. The meaning and interrelationship between spells to know the meaning contained in the mantra for the life of Nganjuk people. This research uses qualitative method, to know the meaning and relevance of water sprinkle Sedudo mantra. Data collection techniques used in knowing the Mantras Air Sedudo text is by observing or visiting direct informants who know about the spell text. The results of this study show that 1) The meaning of the Siraman Air Sedudo has a deep and strong meaning. 2) The interrelationship between the spells of one another are interconnected and inseparable. 3) Mantra Siraman Air Sedudo continues to grow and be maintained until today, although the development of the times continues. Mantra Siraman Air Sedudo has three mantras such as: 1) Pangkur Singgah-Singgah, 2) Dandang Rahayu Sugar, and 3) Wirangrong. The three mantras used are related to one another. The above three spells concerning human relationships with the Creator and the life, death, sustenance, and luck of society. Air Sedudo spell is used to keep the citizens of Nganjuk from bad things and get good things.Keywords: Mean, Mantra Siraman Air Sedudo, Mantra  interconnection   Abstrak:Penelitian ini bertujuan untuk membahas makna dan keterkaitan antar mantra Siraman Air Sedudo. Makna dan keterkaitan antar mantra untuk mengetahui makna yang terkandung dalam mantra tersebut bagi kehidupan masyarakat Nganjuk. Penelitian ini menggunakan metode kualitatif, untuk mengetahui makna dan relevansi dari mantra Siraman Air Sedudo. Teknik pengumpulan data yang digunakan dalam mengetahui teks mantra Siraman Air Sedudo adalah dengan observasi atau mengunjungi langsung narasumber yang mengetahui mengenai teks mantra siraman. Hasil penelitian ini menunjukan bahwa 1) Makna mantra Siraman Air Sedudo memiliki arti dalam dan kuat. 2) Keterkaitan antar mantra satu dan lainya saling berhubungan dan tidak dapat dipisahkan. 3) Mantra Siraman Air Sedudo tetap berkembang dan dijaga hingga saat ini, meskipun perkembangan zaman terus berlangsung. Mantra Siraman Air Sedudo memiliki tiga mantra seperti : 1)Pangkur Singgah-Singgah, 2)Dandang Gula Rahayu, dan 3) Wirangrong. Ketiga mantra yang digunakan memiliki keterkaitan antara satu dengan yang lain. Ketiga mantra di atas mengenai hubungan manusia dengan Sang Pencipta serta hidup, mati, rezeki, dan kemujuran masyarakat. Mantra siraman Air Sedudo digunakan untuk menjaga keselamatan warga Nganjuk dari hal yang buruk dan mendapatkan hal-hal yang baik.Kata-kata kunci: Makna, Mantra Siraman Air Sedudo, Keterkaitan mantra  

PERSEPSI WISATAWAN TERHADAP OBJEK WISATA PULAU BOKORI DI DESA BOKORI KECAMATAN SOROPIA KABUPATEN KONAWE

2018 ◽  
Vol 3 (2) ◽  
pp. 181
Author(s):  
Rahmat Rahmat
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Qualitative Method ◽  
Average Score ◽  
Questionnaire Data ◽  
Sample Collection ◽  
Average Rating ◽  
Quota Sampling ◽  
Descriptive Qualitative

This study aims to determine the Tourist Perception of Bokori Island Tourism Object in Bokori Village, Soropia District of Konawe Regency. This study used descriptive qualitative method. Subjects in this study were tourists visiting attractions Bokori Island. Traveler sampling in this study set out in the quota sampling 50 respondents, in this study the sample collection technique by accidental sampling.Methods of  data collection using questionnaires, observation and documentation. Questionnaire data analysis in this research is the analysis presented in the table percentage and distribution. Based on the results obtained show that, according to the perception of tourists attractions of the Bokori Island (1) appeal to the average score - average rating of 3.31 with the perception of being in either category, (2) accessibility with a mean score - average of 3.40 with the perception of tourists are in good category, (3) visitor facilities with a mean score - average rating of 3.12 with the perception of being in either category, (4) infrastructure with a mean score - average 3.53 with the perception of tourists were in the excellent category, (5) security with a mean score - average of 3.24 with the perceptions of visitors are in good category, (6) the promotion with a mean score - average of 3.32 with the perceptions of visitors are in either category. Thus the perception of the overall rating showed a mean score - average rating of 3.32 with the perception of being in either category.

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