Effect Between Quality of Nursing Service on Inpatient’s Loyalty and Satisfaction in dr. Soepraoen Army Hospital Malang

The dimensions of service quality are factors that can affect the competitiveness and success of hospitals. In addition, the increasing competition between hospitals has led to the fact that each hospital can pay more attention to increasing patient satisfaction through the provision of quality services. Nursing services also greatly affect the level of patient loyalty. The purpose in this study was to determine the effect of the quality of nursing services on inpatient’s loyalty and satisfaction in dr. Soepraoen Army Hospital Malang. Design of this study is quantitative with a cross sectional approach. The data analysis technique used is path analysis using the value α of 0.05. The sample in this study were 268 respondents. The results of the data analysis showed that the quality of nursing services had a significant effect on patient satisfaction as indicated by the p-value of 0.000 and the coefficient (beta) of 0.948. Satisfaction has a significant effect as indicated by the p-value of 0.000 and the coefficient (beta) of 0.691. Besides that service quality has a significant influence on patient loyalty as indicated by the p-value of 0.000 and the coefficient (beta) of 0.270, and based on indirect effects obtained by the coefficient (beta) 0.065. The conclusion of the study shows that the quality of nursing services has an influence on patient satisfaction, the quality of Nursing Services has an influence on patient loyalty, and the quality of nursing services has an influence on inpatient loyalty and satisfaction at the dr. Soepraoen Army Hospital Malang.

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PERILAKU CARING PERAWAT DENGAN KEPUASAN PASIEN

JURNAL KEPERAWATAN ◽

10.35790/jkp.v8i1.28419 ◽

2020 ◽

Vol 8 (1) ◽

pp. 113

Author(s):

Edgar Ch. Q. Wuwung ◽

Lenny Gannika ◽

Michael Karundeng

Keyword(s):

Patient Satisfaction ◽

Random Sampling ◽

Cross Sectional Study ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Patient Satisfaction Questionnaire ◽

Nursing Services ◽

Quality Of Nursing

Abstract: Background Nursing Services is a holistic service that encompasses Bio, Psycho, Socio and Spirituality which contains Caring attitude. Patient satisfaction can be influenced by several factors one of them is caring attitude of nurses.The Purpose of this study is to identify relationship between Nurse’s Caring and Patient Satisfaction at Hospital GMIM Pancaran Kasih Manado. Method of this study used cross sectional study design. Sample of this study consist of 90 respondents taken by random sampling method and data collection method used nurses caring and patient satisfaction questionnaire. Chi-square was used to analyze the data. the Results of this study showed out of 90 respondents, most of them were Satisfied (60%) and said that the Nurse have Caring attitude (58,9%) with p-value 0.04 smaller than 0.05. Conclusion of this study stated there was a relationship between Nurse’s Caring and Patient Satisfaction at Rumah Sakit Umum GMIM Pancaran Kasih Manado. Suggestions from this study are nurses expected should maintain the quality of Nursing Care so that patient satisfaction can be maintained.Keywords: Nurse’s Caring, Patient Satisfaction, Nurse, Nursing Management.Abstrak: Latar Belakang Pelayanan Keperawatan merupakan suatu pelayanan yang holistik yang melingkupi Bio, Psiko, Sosio dan Spiritual yang didalamnya terkandung sikap Caring. Kepuasan pasien dapat dipengaruhi oleh beberapa faktor salah satunya adalah sikap caring perawat. Tujuan studi ini untuk mengetahui hubungan antara perilaku Caring Perawat dengan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Metode studi ini menggunakan desain penelitian cross-sectional. Sampel studi ini berjumlah 90 responden dengan metode pengambilan sampel random sampling dan untuk mengumpulkan data menggunakan kuesioner perilaku caring perawat dan kepuasan pasien. Uji chi-square untuk melakukan analisa data hubungan kedua variabel Hasil dari penelitian ini, didapatkan dari 90 Responden yang diteliti sebagian besar Mengatakan puas (60%) dan berpendapat bahwa perawat memiliki perilaku Caring (58,9%) dengan p-value 0.04 lebih kecil dari 0.05. Kesimpulan dari penelitian ini bahwa terdapat hubungan antara Perilaku Caring Perawat dan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Saran dari penelitian ini diharapkan perawat agar mempertahankan kualitas Asuhan Keperawatan agar kepuasan pasien dapat tetap terjaga. Kata Kunci : Perilaku Caring, Kepuasan Pasien, Perawat, Keperawatan Manajemen

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Hubungan Mutu Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien di Ruang Asoka RSUD Dr. R. Koesma Tuban

ARTERI : Jurnal Ilmu Kesehatan ◽

10.37148/arteri.v1i1.7 ◽

2019 ◽

Vol 1 (1) ◽

pp. 85-93

Author(s):

Tiara Putri Ryandini ◽

Lukman Hakim

Keyword(s):

Patient Satisfaction ◽

Rank Correlation ◽

Sampling Technique ◽

Simple Random Sampling ◽

Cross Sectional ◽

Correlation Test ◽

Nursing Services ◽

Level Of Satisfaction ◽

Quality Of Nursing

The lack of patient satisfaction is due to the increasing demands of the patient's needs, but this is not accompanied by improvements in nurses' actions. If the customer feels dissatisfied with a service provided, then that service can be ascertained to be ineffective and inefficient. This is especially important for public services. Providing services to the community as done by RSUD Dr. R. Koesma Tuban, needs to get attention, especially in the quality of services to suit the needs and expectations of the community. This study focuses on the quality of nursing services and the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study aims to determine the relationship between the quality of nursing services with the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study uses analytic survey research with cross sectional approach, while the data analysis used is the Spearman Rank correlation test. The population used in this study were patients in the Asoka room of RSUD dr. R. Koesma Tuban who fit the inclusion criteria as many as 155, with a large sample of 112 respondents using a simple random sampling technique. The results showed that most patients were quite satisfied with the quite good nursing services. Spearmen Correlation Test Results (rs) obtained, the variable quality of nursing services (p <0.05) has a relationship to the level of patient satisfaction with moderate correlation (r = 0.476) and the direction of the positive correlation which means the better the quality of nursing services, the higher the level of satisfaction patient.Almost half of the nurses at Asoka Room RSUD dr. R. Koesma Tuba have a good quality nursing service. Almost half of the patient at Asoka Room RSUD dr. R. Koesma Tuban feel satisfy with nurse’s service; there is a correlation between the quality of nurse service and the level of patient satisfaction at Asoka Room RSUD dr. R. Koesma Tuban.

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Determinants that Influence the Quality of Outstanding Services on Patient Satisfaction in dr. H. Moh. Anwar General Hospital Sumenep District

JOURNAL FOR QUALITY IN PUBLIC HEALTH ◽

10.30994/jqph.v5i1.273 ◽

2021 ◽

Vol 5 (1) ◽

pp. 185-194

Author(s):

Susiyati Susiyati ◽

Katmini Katmini

Keyword(s):

Patient Satisfaction ◽

Health Services ◽

Service Quality ◽

Response Time ◽

General Hospital ◽

Linear Regression Analysis ◽

P Value ◽

Outpatient Services ◽

Cross Sectional

Quality hospital services are always a hope for every user of health services and along with the development of science and technology, people are increasingly critical in assessing health services. The purpose of this study was to analyze the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The design of this research is an observational quantitative study with a cross sectional approach with the focus of the research directed at analyzing the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The total population is 271 respondents and a sample of 109 respondents is taken by the Accidental Sampling technique. The findings showed that most of the respondents had sufficient category loyalty as many as 56 respondents (51.4%). Most of the respondents rated the response time in the medium category as many as 56 respondents (51.4%). Most of the respondents have a moderate category of service quality as many as 55 respondents (50.5%). Most respondentssatisfied as many as 65 respondents (59.6%). Based on the results of the Linear Regression analysis of the service quality variable on utilization, it shows that the p-value <0.05 then H0 is rejected and H1 is accepted, so it can be concluded that there is an influence of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. It is expected that respondents can provide constructive input and criticism so that the services provided can be in accordance with what is expected.

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RELATIONSHIP BETWEEN SHARIA-BASED NURSING SERVICES AND PATIENT LOYALITY AT ISLAMIC HOSPITAL

Nurscope Jurnal Penelitian dan Pemikiran Ilmiah Keperawatan ◽

10.30659/nurscope.4.2.109-117 ◽

2018 ◽

Vol 4 (2) ◽

pp. 109

Author(s):

Dyah Wiji Puspita Sari ◽

Muhammad Abdurrouf ◽

Rismawati Rismawati

Keyword(s):

Health Services ◽

Health Care Providers ◽

Sampling Technique ◽

Good Health ◽

P Value ◽

Care Providers ◽

Cross Sectional ◽

Nursing Services ◽

Patient Loyalty

Introduction: Sharia labeled hospitals have more responsibility in providing health services to patients. This challenge requires health care providers to compete by improving the quality of services so that patient loyalty is formed. The purpose of this study was to identify the relationship between sharia-based nursing services and patient loyalty in Semarang Hospital. Methodology: This research is a quantitative type with a cross sectional approach. Data collection using a questionnaire with the number of respondents 105 patients with total sampling technique. Results: the characteristics of respondents mostly consisted of age 36-45 (24.8%), last education elementary school 69 people (65.7%), length of stay that is 4 days a number of 35 people (33.3%), there is a relationship between services sharia-based nursing with patient loyalty at RSISA Semarang with pvalue 0.002 (p-value <0.05) with an R value (0.305). Discussion: This study can be used as a reference in improving good health services by implementing services in accordance with sharia principles so that patient loyalty is achieved.

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Service Quality for Patient Loyalty With Patient Satisfaction as Mediation of Hospital Patients In Dewi Sartika Kendari Hospital

Window of Health Jurnal Kesehatan ◽

10.33368/woh.v0i0.111 ◽

2019 ◽

pp. 97-105

Author(s):

Randa Wula Isfan ◽

Yulianti Fauziah

Keyword(s):

Patient Satisfaction ◽

Service Quality ◽

Technological Development ◽

Sampling Technique ◽

Cross Sectional ◽

Healthcare Facilities ◽

Patient Loyalty ◽

Hospital Patients ◽

Fierce Competition

Hospital is one of the healthcare facilities, in the rapid technological development and increasingly fierce competition Hospital is required to continue to improve the quality of services that meet the needs of patients. This study aims to determine the effect of service quality on patient loyalty with patient satisfaction as mediation of hospitalized patients at Dewi Sartika Kendari General Hospital.The research method used was associative, with a cross-sectional design. Sampling technique used purposive sampling. Samples used were 83 respondents inpatients at Dewi Sartika Kendari General Hospital with data analysis using SPSS with path analysis method.The results showed that: a) Service quality had a positive and significant effect on patient satisfaction, the value of the effect was 0.583 and a significance of 0.000 <0.05. b) Quality of service does not have a positive and significant effect on patient loyalty, the value of the influence is 0.164 and the significance is 0.106> 0.05. c) Patient satisfaction has a positive and significant effect on patient loyalty, the value of the influence is 0.575 and a significance of 0.000 <0.05. d) Service quality has a positive and significant effect on patient loyalty with patient satisfaction as a mediating variable with a direct influence value of 0.164 <from the indirect effect value of 0.335

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Pemberian Insentif dan Motivasi Kerja dengan Mutu Pelayanan Perawat di Puskesmas Bangetayu Semarang

JURNAL GIZI DAN KESEHATAN ◽

10.35473/jgk.v12i1.80 ◽

2020 ◽

Vol 12 (1) ◽

pp. 52-57

Author(s):

Achmad Syaifudin ◽

Satria Yosi Hernawan ◽

Ni Nyoman M Adinata

Keyword(s):

Health Center ◽

Random Sampling ◽

Work Motivation ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Nursing Service ◽

Nursing Services ◽

Quality Of Nursing

Pemberian Insentif dan Motivasi Kerja Dengan Mutu Pelayanan Perawat Di PUSKESMAS Bangetayu Semarang Achmad Syaifudin*, Satria Yosi Hernawan**, Ni Nyoman M Adhinata*** *)**)***) Stikes Karya Husada, Jl. R Soekanto No 46, (024) 6724581 Email: [email protected] ABSTRAK Mutu pelayanan kesehatan di puskesmas dan rumah sakit adalah produk akhir dari interaksi dan ketergantungan yang rumit antara berbagai komponen atau aspek pelayanan. Mutu pelayanan keperawatan merupakan keadaan yang dapat menggambarkan tingkat kesempurnaan suatu tampilan dari produk pelayanan keperawatan yang diberikan secara bio-psiko-sosial-spiritual pada individu yang sakit maupun yang sehat yang dilakukan berdasarkan standar asuhan keperawatan yang telah ditetapkan guna menyesuaikan dengan keinginan pelanggan, tujuan akhirnya adalah terciptanya kepuasan pasien atau masyarakat. Penelitian ini bertujuan untuk menganalisa hubungan pemberian insentif dan motivasi kerja dengan mutu pelayanan perawat di Puskesmas Bangetayu Semarang. Jenis penelitian ini adalah penelitian kuantitatif dengan metode pendekatan yang digunakan adalah cross sectional. Pengambilan sampel dengan teknik random sampling, didapatkan 41 responden. Pengumpulan data menggunakan instrument kuesioner insentif, motivasi dan mutu pelayanan keperawatan. Data penelitian dianalisis menggunakan uji chi square. Hasil penelitian menunjukkan pemberian insentif sebagaian besar memuaskan (61%), Motivasi kerja Perawat sebagian besar positif (51,2%), dan mutu pelayanan keperawatan sebagian besar baik (43,9%). Kesimpulan dari penelitian ini menunjukkan ada hubungan antara pemberian insentif dengan mutu pelayanan perawat di Puskesmas Bangetayu Semarang p value (0,003) dan ada hubungan antara motivasi kerja dengan mutu pelayanan perawat di Puskesmas Bangetayu Semarang p value (0,008). Disarankan kepada Puskesmas Bangetayu memperhatikan pemberian insentif dan meningkatkan motivasi kerja Perawat di Puskesmas Bangetayu. Kata Kunci: insentif; motivasi kerja; mutu pelayanan perawat ABSTRACT The quality of health services in Puskesmas and hospitals is the final product of complex interactions and dependencies between various components or aspects of service. Nursing service quality is a condition that can describe the level of perfection of a display of nursing service products that are provided bio-psycho-social-spiritual to sick and healthy individuals which are carried out based on established nursing care standards to suit customer desires.The Purpose of this study to analyze the relationship between incentives and work motivation with the quality of nurse services at the Bangetayu Public Health Center in Semarang.Type of this research is a quantitative study with the approach method used is cross sectional. Sampling by random sampling technique, obtained 41 respondents. Data collection using questionnaire instruments incentives, motivation and quality of nursing services. Research data were analyzed using chi square test.The results showed that the provision of incentives was largely satisfying (61%), the motivation of nurses was mostly positive (51.2%), and the quality of nursing services was mostly good (43.9%).The conclusion from this study shows that there is a relationship between providing incentives with the quality of nurse services at the Puskesmas Bangetayu Semarang p value (0.003) and there is a relationship between work motivation and the quality of nurse services at the Puskesmas Bangetayu Semarang p value (0.008).It is recommended that the Bangetayu Community Health Center pay attention to the provision of incentives and increase the motivation of Nurses to work at the Health Community Center of Bangetayu. Keywords: incentives; work motivation; quality of nurse services

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Tingginya Mutu Pelayanan Keperawatan Berpengaruh terhadap Kepuasan Pasien di BLUD RS Benyamin Guluh Kolaka

Jurnal Surya Medika ◽

10.33084/jsm.v5i2.1238 ◽

2020 ◽

Vol 5 (2) ◽

pp. 9-12

Author(s):

Evodius Nasus ◽

Grace Tedy Tulak

Keyword(s):

Patient Satisfaction ◽

Health Services ◽

Service Providers ◽

Positive Impact ◽

Cross Sectional ◽

Health Service Providers ◽

Nursing Services ◽

Level Of Satisfaction ◽

Quality Of Nursing

Hospitals as health service providers are expected to always prioritize patient satisfaction through improving the quality of services performed. One indicator to assess the quality of health services is to measure the level of satisfaction of patients who are recipients of health services. This research aims to analyze the effect of the quality of nursing services with patient satisfaction at BLUD Benyamin Guluh Kolaka Hospital. The research method used was an analytic survey with a cross-sectional approach. The population and sample were 75 patients in the internal and surgical rooms which were obtained by the accidental sampling method. The results result showed that significantly the high quality of nursing services can affect patient satisfaction (p=0.000 < p=0.05). The conclusion of this study is that the higher the quality of nursing services, the more positive impact on satisfaction felt by patients otherwise.

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HUBUNGAN PERILAKU CARING PERAWAT DENGAN TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT PERMATA BUNDA MEDAN TAHUN 2019

Indonesian Trust Health Journal ◽

10.37104/ithj.v2i1.28 ◽

2019 ◽

Vol 2 (1) ◽

pp. 162-169

Author(s):

Sukma Yunita ◽

Panri Hariadi

Keyword(s):

Patient Satisfaction ◽

General Hospital ◽

Sampling Technique ◽

Chi Square ◽

Cross Sectional ◽

Purposive Sampling ◽

Caring Behavior ◽

Nursing Services ◽

Quality Of Nursing

Quality health services are services that can satisfy every service user, nurses in providing services are manifested in a caring attitude. Nurse caring behavior is one of the determinants of patient satisfaction. This type of research uses descriptive correlation and the design of this study uses a cross sectional design, the population in this study is all patients treated in the emerald II room as many as 420 people. The sampling technique was purposive sampling. Data analysis was performed by univariate and bivariate using chi square tests. The results of the study that the majority of caring behavior is always as many as 37 respondents (88.1%), the majority of patient satisfaction is very satisfied as many as 37 respondents (88.1%). Statistical test results with chi square obtained value of 0.000 <0.05 means that there is a relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital in 2019. The conclusion of the study is the relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital 2019. It is recommended for nurses to improve the quality of nursing service delivery of nursing services especially nurses caring behavior with patient satisfaction so that it can improve the quality of nursing services and the quality of the hospital is getting better. Pelayanan kesehatan yang bermutu adalah pelayanan yang dapat memuaskan setiap pemakai jasa layanan, perawat dalam memberikan pelayanan diwujudkan dalam sikap caring. Perilaku caring perawat merupakan salah faktor penentu kepuasan pasien. Jenis penelitian menggunakan deskriptif korelasi dan desain penelitian ini menggunakan desain cross sectional, populasi dalam penelitian ini adalah seluruh pasien yang dirawat di ruang zamrud II inap sebanyak 420 orang. Teknik pengambilan sampel dengan purposive sampling. Analisa data dilakukan dengan univariat dan bivariat menggunakan uji chi square. Hasil penelitian bahwa perilaku caring mayoritas selalu sebanyak 37 responden (88,1 %), kepuasan pasien mayoritas sangat puas sebanyak 37 responden (88,1 %). Hasil uji statistik dengan chi square diperoleh nilai value sebesar 0.000 < 0,05 artinya terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda tahun 2019. Kesimpulan penelitian terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda Tahun 2019. Disarankan untuk perawat untuk meningkatkan kualitas dalam pemberian pelayanan keperawatan pemberian pelayanan keperawatan khususnya perilaku caring perawat dengan kepuasan pasien sehingga dapat meningkatkan mutu pelayanan keperawatan serta kualitas Rumah Sakit semakin baik.

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HUBUNGAN KEPUASAN PASIEN RAWAT INAP DENGAN MUTU PELAYANAN KEPERAWATAN DI KLINIK KABUPATEN JEMBER

Jurnal Riset Manajemen dan Bisnis ◽

10.21460/jrmb.2020.152.383 ◽

2021 ◽

Vol 15 (2) ◽

pp. 73

Author(s):

M. Elyas Arif Budiman ◽

Said Mardijanto ◽

Emi Ellya Astutik

Keyword(s):

Patient Satisfaction ◽

Chi Square ◽

Cross Sectional ◽

Actual Performance ◽

Significance Level ◽

Nursing Services ◽

Chi Square Test ◽

Quota Sampling ◽

Quality Of Nursing

ABSTRACT Satisfaction with the accepted model between expectations (the standard of performance that should be) with the actual performance received by the customer, the value satisfaction felt by patients after getting health services. The quality of nursing services is the most important thing in health service agencies, to achieve the expectations and needs of customers (patients). Good quality nursing service will increase customer (patient) satisfaction. This study aims to see the relationship between patient satisfaction and quality of nursing services in clinics in Jember Regency. This type of research used in this study with a cross sectional approach. The research sample used quota sampling of 33 respondents. Chi-Square statistical test with a significance level of p <0.05. The results showed that patient satisfaction with satisfied criteria and the quality of nursing services with good criteria. Chi-Square test resulted in a value of p = 0.020 and a contingency coefficient of 0.374. These results indicate that there is a weak relationship between Inpatient Satisfaction and Quality of Nursing Services in Clinics in Jember Regency. It is expected from this research that the clinic will improve the quality of nursing services to provide patient satisfaction. Keywords: patient satisfaction, quality of nursing services ABSTRAK Kepuasan merupakan model kesenjangan antara harapan (standar kinerja yang seharusnya) dengan kinerja aktual yang diterima pelanggan, kepuasan nilai subjektif yang dirasakan pasien setelah mendapatkan pelayanan kesehatan. Mutu pelayanan keperawatan merupakan hal terpenting dalam instansi jasa pelayanan kesehatan, untuk mencapai harapan dan kebutuhan pelanggan (pasien). Mutu pelayanan keperawatan yang baik akan meningkatkan kepuasan pelanggan (pasien). Penelitian ini bertujuan untuk mengetahui hubungan kepuasan pasien dengan mutu pelayanan keperawatan di klinik di Kabupaten Jember. Jenis penelitian yang digunakan dalam penelitian ini korelasi dengan pendekatan cross sectional. Sampel penelitian ini menggunakan quota sampling sebanyak 33 responden. Uji statistik Chi-Square dengan tingkat kemaknaan p < 0,05. Hasil penelitian menunjukan bahwa kepuasan pasien dengan kriteria puas dan mutu pelayanan keperawatan dengan kriteria baik. Uji Chi-Square dihasilkan nilai p = 0,020 dan koefisien kontingensi 0,374. Hasil ini menunjukan terdapat hubungan yang lemah Kepuasan Pasien Rawat Inap dengan Mutu Pelayanan Keperawatan di klinik di kabupaten Jember. Diharapkan dari penelitian ini agar pihak klinik meningkatkan mutu pelayanan keperawatan untuk memberikan kepuasan pasien. Kata kunci: kepuasan pasien, mutu pelayanan keperawatan

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Analysis of the Effect of Health Service Quality on Patients in the Inpatient Room of Haji Hospital Medan

Journal La Medihealtico ◽

10.37899/journallamedihealtico.v2i4.370 ◽

2021 ◽

Vol 2 (4) ◽

pp. 1-7

Author(s):

Nidya Andani ◽

Mappeaty Nyorong ◽

Asriwati Amirah

Keyword(s):

Patient Satisfaction ◽

Health Services ◽

Service Quality ◽

Quantitative Research ◽

Cross Sectional Study ◽

P Value ◽

Research Approach ◽

Cross Sectional ◽

Study Approach

The hospital is one of the institutions engaged in health services. The main indicator of the standard of a health facility and is a measure of the quality of service, low customer satisfaction will have an impact on the number of visits that will affect the profitability of health facilities. This study aims to determine the effect of quality and the dominant variables that affect service on patient satisfaction at the Haji-Medan Hospital in 2020. The quantitative research was conducted through an analytical survey research approach with a cross sectional study approach. Testing through logistic regression on the independent variables, namely; Reliability, Responsiveness, Assurance, Empathy and Tangible from the respondents' questionnaire data as many as 80 samples. The results showed that service quality had a significant effect on patient satisfaction from four variables, namely; reliability p value 0.020 (p < 0.05), responsiveness p value 0.038 (p < 0.05), empathy p value 0.000 (p < 0.05), p value tangible 0.001 (p < 0.05). Assurance variable, the quality of health services has no effect on patient satisfaction with a p value of 0.332 (p> 0.05). The dominant variable affecting patient satisfaction is the empathy variable. It is recommended to improve services from the aspect of assurance in order to increase patient confidence in getting services so that patients can feel satisfied with the services provided.

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