HUBUNGAN PERILAKU CARING PERAWAT DENGAN TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT PERMATA BUNDA MEDAN TAHUN 2019

Quality health services are services that can satisfy every service user, nurses in providing services are manifested in a caring attitude. Nurse caring behavior is one of the determinants of patient satisfaction. This type of research uses descriptive correlation and the design of this study uses a cross sectional design, the population in this study is all patients treated in the emerald II room as many as 420 people. The sampling technique was purposive sampling. Data analysis was performed by univariate and bivariate using chi square tests. The results of the study that the majority of caring behavior is always as many as 37 respondents (88.1%), the majority of patient satisfaction is very satisfied as many as 37 respondents (88.1%). Statistical test results with chi square obtained value of 0.000 <0.05 means that there is a relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital in 2019. The conclusion of the study is the relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital 2019. It is recommended for nurses to improve the quality of nursing service delivery of nursing services especially nurses caring behavior with patient satisfaction so that it can improve the quality of nursing services and the quality of the hospital is getting better. Pelayanan kesehatan yang bermutu adalah pelayanan yang dapat memuaskan setiap pemakai jasa layanan, perawat dalam memberikan pelayanan diwujudkan dalam sikap caring. Perilaku caring perawat merupakan salah faktor penentu kepuasan pasien. Jenis penelitian menggunakan deskriptif korelasi dan desain penelitian ini menggunakan desain cross sectional, populasi dalam penelitian ini adalah seluruh pasien yang dirawat di ruang zamrud II inap sebanyak 420 orang. Teknik pengambilan sampel dengan purposive sampling. Analisa data dilakukan dengan univariat dan bivariat menggunakan uji chi square. Hasil penelitian bahwa perilaku caring mayoritas selalu sebanyak 37 responden (88,1 %), kepuasan pasien mayoritas sangat puas sebanyak 37 responden (88,1 %). Hasil uji statistik dengan chi square diperoleh nilai value sebesar 0.000 < 0,05 artinya terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda tahun 2019. Kesimpulan penelitian terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda Tahun 2019. Disarankan untuk perawat untuk meningkatkan kualitas dalam pemberian pelayanan keperawatan pemberian pelayanan keperawatan khususnya perilaku caring perawat dengan kepuasan pasien sehingga dapat meningkatkan mutu pelayanan keperawatan serta kualitas Rumah Sakit semakin baik.

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Hubungan Mutu Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien di Ruang Asoka RSUD Dr. R. Koesma Tuban

ARTERI : Jurnal Ilmu Kesehatan ◽

10.37148/arteri.v1i1.7 ◽

2019 ◽

Vol 1 (1) ◽

pp. 85-93

Author(s):

Tiara Putri Ryandini ◽

Lukman Hakim

Keyword(s):

Patient Satisfaction ◽

Rank Correlation ◽

Sampling Technique ◽

Simple Random Sampling ◽

Cross Sectional ◽

Correlation Test ◽

Nursing Services ◽

Level Of Satisfaction ◽

Quality Of Nursing

The lack of patient satisfaction is due to the increasing demands of the patient's needs, but this is not accompanied by improvements in nurses' actions. If the customer feels dissatisfied with a service provided, then that service can be ascertained to be ineffective and inefficient. This is especially important for public services. Providing services to the community as done by RSUD Dr. R. Koesma Tuban, needs to get attention, especially in the quality of services to suit the needs and expectations of the community. This study focuses on the quality of nursing services and the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study aims to determine the relationship between the quality of nursing services with the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study uses analytic survey research with cross sectional approach, while the data analysis used is the Spearman Rank correlation test. The population used in this study were patients in the Asoka room of RSUD dr. R. Koesma Tuban who fit the inclusion criteria as many as 155, with a large sample of 112 respondents using a simple random sampling technique. The results showed that most patients were quite satisfied with the quite good nursing services. Spearmen Correlation Test Results (rs) obtained, the variable quality of nursing services (p <0.05) has a relationship to the level of patient satisfaction with moderate correlation (r = 0.476) and the direction of the positive correlation which means the better the quality of nursing services, the higher the level of satisfaction patient.Almost half of the nurses at Asoka Room RSUD dr. R. Koesma Tuba have a good quality nursing service. Almost half of the patient at Asoka Room RSUD dr. R. Koesma Tuban feel satisfy with nurse’s service; there is a correlation between the quality of nurse service and the level of patient satisfaction at Asoka Room RSUD dr. R. Koesma Tuban.

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PERILAKU CARING PERAWAT DIMASA PANDEMI COVID-19 DI RUMAH SAKIT UMUM DAERAH KOTA MAKASSAR

Jurnal Ilmiah Keperawatan dan Kebidanan Holistic Care ◽

10.54184/jikkhc.v5i1.186 ◽

2021 ◽

Vol 5 (1) ◽

Author(s):

Zaenal Zaenal ◽

Noer Saudah ◽

Imam Zaenuri ◽

Rini Mustamin

Keyword(s):

General Hospital ◽

Sampling Technique ◽

Caring Behavior ◽

Trust Relationships ◽

Nursing Services ◽

Nurse Caring ◽

Hospital Days ◽

Descriptive Survey ◽

Quality Of Nursing

The purpose of the study: to find out the description of the caring behavior of nurses in the ward of the Makassar City General Hospital. Methods: This study used a descriptive survey using a non-probability sampling technique, namely consecutive sampling. The sample in this study was 77 people according to the inclusion criteria and exclusion criteria. Collecting data using a questionnaire Care Q (the Nurse Behavior Caring Study) based on the opinion of Larson (1998, in Watson 2004). Questionnaire sheet. Results: The results showed that the caring behavior of nurses at the Makassar City General Hospital in general was mostly good (79.2%). , explanation and facilities (79.9 %), comfort (79.9 %), trusting relationship (71.4 %). Discussion: In the application of caring behavior nurses need to integrate various dimensions of caring behavior which include readiness and willingness, explanations and facilities, comfort, mutual trust relationships to improve the quality of nursing services which have an impact on increasing patient satisfaction and decreasing hospital days. Conclusion: Nurse caring behavior in Makassar City General Hospital in general is mostly good Suggestion: Nurses are expected to cultivate a culture of caring for patients by reminding each other among colleagues to improve the quality of nursing services

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PERILAKU CARING PERAWAT DENGAN KEPUASAN PASIEN

JURNAL KEPERAWATAN ◽

10.35790/jkp.v8i1.28419 ◽

2020 ◽

Vol 8 (1) ◽

pp. 113

Author(s):

Edgar Ch. Q. Wuwung ◽

Lenny Gannika ◽

Michael Karundeng

Keyword(s):

Patient Satisfaction ◽

Random Sampling ◽

Cross Sectional Study ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Patient Satisfaction Questionnaire ◽

Nursing Services ◽

Quality Of Nursing

Abstract: Background Nursing Services is a holistic service that encompasses Bio, Psycho, Socio and Spirituality which contains Caring attitude. Patient satisfaction can be influenced by several factors one of them is caring attitude of nurses.The Purpose of this study is to identify relationship between Nurse’s Caring and Patient Satisfaction at Hospital GMIM Pancaran Kasih Manado. Method of this study used cross sectional study design. Sample of this study consist of 90 respondents taken by random sampling method and data collection method used nurses caring and patient satisfaction questionnaire. Chi-square was used to analyze the data. the Results of this study showed out of 90 respondents, most of them were Satisfied (60%) and said that the Nurse have Caring attitude (58,9%) with p-value 0.04 smaller than 0.05. Conclusion of this study stated there was a relationship between Nurse’s Caring and Patient Satisfaction at Rumah Sakit Umum GMIM Pancaran Kasih Manado. Suggestions from this study are nurses expected should maintain the quality of Nursing Care so that patient satisfaction can be maintained.Keywords: Nurse’s Caring, Patient Satisfaction, Nurse, Nursing Management.Abstrak: Latar Belakang Pelayanan Keperawatan merupakan suatu pelayanan yang holistik yang melingkupi Bio, Psiko, Sosio dan Spiritual yang didalamnya terkandung sikap Caring. Kepuasan pasien dapat dipengaruhi oleh beberapa faktor salah satunya adalah sikap caring perawat. Tujuan studi ini untuk mengetahui hubungan antara perilaku Caring Perawat dengan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Metode studi ini menggunakan desain penelitian cross-sectional. Sampel studi ini berjumlah 90 responden dengan metode pengambilan sampel random sampling dan untuk mengumpulkan data menggunakan kuesioner perilaku caring perawat dan kepuasan pasien. Uji chi-square untuk melakukan analisa data hubungan kedua variabel Hasil dari penelitian ini, didapatkan dari 90 Responden yang diteliti sebagian besar Mengatakan puas (60%) dan berpendapat bahwa perawat memiliki perilaku Caring (58,9%) dengan p-value 0.04 lebih kecil dari 0.05. Kesimpulan dari penelitian ini bahwa terdapat hubungan antara Perilaku Caring Perawat dan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Saran dari penelitian ini diharapkan perawat agar mempertahankan kualitas Asuhan Keperawatan agar kepuasan pasien dapat tetap terjaga. Kata Kunci : Perilaku Caring, Kepuasan Pasien, Perawat, Keperawatan Manajemen

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HUBUNGAN KEPUASAN PASIEN RAWAT INAP DENGAN MUTU PELAYANAN KEPERAWATAN DI KLINIK KABUPATEN JEMBER

Jurnal Riset Manajemen dan Bisnis ◽

10.21460/jrmb.2020.152.383 ◽

2021 ◽

Vol 15 (2) ◽

pp. 73

Author(s):

M. Elyas Arif Budiman ◽

Said Mardijanto ◽

Emi Ellya Astutik

Keyword(s):

Patient Satisfaction ◽

Chi Square ◽

Cross Sectional ◽

Actual Performance ◽

Significance Level ◽

Nursing Services ◽

Chi Square Test ◽

Quota Sampling ◽

Quality Of Nursing

ABSTRACT Satisfaction with the accepted model between expectations (the standard of performance that should be) with the actual performance received by the customer, the value satisfaction felt by patients after getting health services. The quality of nursing services is the most important thing in health service agencies, to achieve the expectations and needs of customers (patients). Good quality nursing service will increase customer (patient) satisfaction. This study aims to see the relationship between patient satisfaction and quality of nursing services in clinics in Jember Regency. This type of research used in this study with a cross sectional approach. The research sample used quota sampling of 33 respondents. Chi-Square statistical test with a significance level of p <0.05. The results showed that patient satisfaction with satisfied criteria and the quality of nursing services with good criteria. Chi-Square test resulted in a value of p = 0.020 and a contingency coefficient of 0.374. These results indicate that there is a weak relationship between Inpatient Satisfaction and Quality of Nursing Services in Clinics in Jember Regency. It is expected from this research that the clinic will improve the quality of nursing services to provide patient satisfaction. Keywords: patient satisfaction, quality of nursing services ABSTRAK Kepuasan merupakan model kesenjangan antara harapan (standar kinerja yang seharusnya) dengan kinerja aktual yang diterima pelanggan, kepuasan nilai subjektif yang dirasakan pasien setelah mendapatkan pelayanan kesehatan. Mutu pelayanan keperawatan merupakan hal terpenting dalam instansi jasa pelayanan kesehatan, untuk mencapai harapan dan kebutuhan pelanggan (pasien). Mutu pelayanan keperawatan yang baik akan meningkatkan kepuasan pelanggan (pasien). Penelitian ini bertujuan untuk mengetahui hubungan kepuasan pasien dengan mutu pelayanan keperawatan di klinik di Kabupaten Jember. Jenis penelitian yang digunakan dalam penelitian ini korelasi dengan pendekatan cross sectional. Sampel penelitian ini menggunakan quota sampling sebanyak 33 responden. Uji statistik Chi-Square dengan tingkat kemaknaan p < 0,05. Hasil penelitian menunjukan bahwa kepuasan pasien dengan kriteria puas dan mutu pelayanan keperawatan dengan kriteria baik. Uji Chi-Square dihasilkan nilai p = 0,020 dan koefisien kontingensi 0,374. Hasil ini menunjukan terdapat hubungan yang lemah Kepuasan Pasien Rawat Inap dengan Mutu Pelayanan Keperawatan di klinik di kabupaten Jember. Diharapkan dari penelitian ini agar pihak klinik meningkatkan mutu pelayanan keperawatan untuk memberikan kepuasan pasien. Kata kunci: kepuasan pasien, mutu pelayanan keperawatan

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Analysis of Factors Affecting Nursing Services with Inpatient Satisfaction at Harapan / Pematangsiantar Hospital

Journal of Asian Multicultural Research for Medical and Health Science Study ◽

10.47616/jamrmhss.v2i2.111 ◽

2021 ◽

Vol 2 (2) ◽

pp. 54-64

Author(s):

Lena F. Simanullang ◽

Asriwati Amirah ◽

Nur Aini

Keyword(s):

Patient Satisfaction ◽

Quantitative Research ◽

Hospital Services ◽

Chi Square ◽

Cross Sectional ◽

Nursing Service ◽

Factors Affecting ◽

Nursing Services ◽

Quality Of Nursing

Improving quality of nursing services became a major issue in health development both in national and global, because of growing demands on health services organization to give satisfaction with nursing services maximally by providing the best service to facilitate the ease of fulfilling the needs and realize the satisfaction. This study was a quantitative research design survey analytic used cross-sectional approach. It was conducted at Harapan Hospital Pematangsiantar. The population were 280 respondents and a sample obtained by 74 respondents. Data analysis of univariate, bivariate using chi - square and multivariate using logistic regression at 95% confidence level (α = .05). The result showed that more respondents who gave a rating of good in the aspect of reliability, followed by the aspect of responsiveness, tangible, assurance, and empathy the influence aspects in this study were reliability (p=.002), assurance (p=.014), tangible (p=.011), empathy (p=.030), responsiveness (p=.024). The most influential aspects of this study was the reliability with Exp(B)/OR=20.667 that aspect of reliability that respondents perceived to have the opportunity 20.667 times to produce patient satisfaction. It is concluded that there was an influence of reliability, assurance, tangible, empathy, responsiveness to patient satisfaction in Harapan Hospital. It is recommended to hospital to further improve the quality of nursing service, to improve the welfare of nurse through provision of appropriate incentives hope the nurse, provide training, and installing CCTV in every room and monitoring of the level of patient satisfaction on a regular basis through a survey so that can improve the quality of hospital services as a whole.

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The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

Preventif : Jurnal Kesehatan Masyarakat ◽

10.22487/preventif.v10i1.115 ◽

2020 ◽

Vol 10 (1) ◽

pp. 1-12

Author(s):

Dwi Sitti Oktania

Keyword(s):

Patient Satisfaction ◽

Health Service ◽

Service Quality ◽

General Hospital ◽

Inpatient Care ◽

Sampling Technique ◽

Cross Sectional Study ◽

Cross Sectional ◽

Referral Center

Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.

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THE RELATIONSHIP BETWEEN KNOWLEDGE AND ATTITUDE TOWARD ANEMIA ON PREGNANCY IN LIMBOTO HEALTH CENTRE

Akademika Jurnal Ilmiah Media Publikasi Ilmu Pengetahuan dan Teknologi ◽

10.31314/akademika.v8i2.404 ◽

2019 ◽

Vol 8 (2) ◽

pp. 107

Author(s):

Zuriati Muhamad

Keyword(s):

Health Centre ◽

Sampling Technique ◽

Chi Square ◽

Cross Sectional ◽

Sample Number ◽

Significance Level ◽

Purposive Sampling ◽

Work Area ◽

Knowledge And Attitude

Anemia in pregnancy is a national problem because it reflects the value of the socioeconomic welfare of the community, and its influence is very large on the quality of human resources This research was conducted at Puskesmas Limboto. The purpose of this research is to findout the correlation of knowledge and attitude of Primigravida Pregnant Women with Anemia at Limboto Puskesmas Kabuapten Gorontalo. The type of this research is Descriptive Analytic with cross sectional approach with sample number 48 respondents. The sampling technique used is purposive sampling. From result of analysis of SPSS 16 statistical test of knowledge with anemia using Chi-square formula with significance level 0,05 obtained result 0.013 <0,05 which mean there is correlation of knowledge with anemia at Puskesmas Limboto Kabupaten Gorontalo. As well as attitudes with anemia obtained results 0.000 <0.05 which means there is a correlationbetween attitude with anemia in the Work Area Puskesmas Limboto, Gorontalo District.Anemia pada kehamilan merupakan masalah nasional karena mencerminkan nilai kesejahteraan sosial ekonomi masyarakat, dan pengaruhnya sangat besar terhadap kualitas sumber daya manusia. Penelitian ini dilakukan Puskesmas Limboto.Tujuan penelitian ini untuk mengetahui hubungan pengetahuan dan sikap ibu hamil primigravida dengan kejadian anemia di wilayah Puskesmas Limboto Kabupaten Gorontalo. Desain penelitian ini ini menggunakan kuantitatif dengan pendekatan cross sectional dengan jumlah sampel 48 responden.Teknik pengambilan sampel yang digunakan adalah purposive sampling. Hasil analisis uji statistik menunjukkan hubungan antara pengetahuan dengan kejadian anemia menggunakan rumus Chi- square dengan tingkat kemaknaan 0,05 diperoleh hasil 0.013 < 0,05 yang berarti ada hubungan antara pengetahuan dengan kejadian anemia di Wilayah Puskesmas Limboto Kabupaten Gorontalo. Serta ada hubungan antara sikap dengan kejadian anemia diperoleh hasil 0.000 < 0,05.

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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP PADA RSUD KABUPATEN BANGGAI KEPULAUAN

Jurnal Ilmu Manajemen Universitas Tadulako (JIMUT) ◽

10.22487/jimut.v1i2.17 ◽

2015 ◽

Vol 1 (2) ◽

pp. 151-164

Author(s):

Magvira Alia ◽

Nirwan Nirwan ◽

Suardi Suardi

Keyword(s):

Patient Satisfaction ◽

General Hospital ◽

Significant Influence ◽

Secondary Data ◽

Sampling Technique ◽

Primary Data ◽

Purposive Sampling ◽

Independent Variables ◽

Physical Evidence

The study intends to determine simultaneous and partial influence of service quality (X) consisting of physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) on patient satisfaction (Y) in the General Hospital of Banggai Islands, where the study is located. The type of research is descriptive. Sources of data is primary data retrieved from questionnaires and secondary data obtained from documents of the Regional General Hospital Banggai Islands. The sample consists of 72 respondents. The sampling technique used is purposive sampling. Based on the results, it is shown that the quality of service (X), consisting of physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) simultaneously have significant influence on patient satisfaction (Y) of 69.60% while the remaining 30.40% is influenced by other causes. Partial test shows that there are three independent variables: physical evidence (X1), reliability (X2) and assurance (X4) that have non-significant influence to the patients’ satisfaction at the General Hospital of Banggai Islands.Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas layanan (X) yang terdiri dari bukti fisik (X1), reliabilitas (X2), responsivitas (X3), jaminan (X4), dan empati (X5) secara simultan dan parsial terhadap kepuasan pasien. (Y) di Rumah Sakit Umum Kepulauan Banggai. Lokasi penelitian ini di Rumah Sakit Umum Kepulauan Banggai. Jenis penelitian ini bersifat deskriptif. Sumber data dalam penelitian ini adalah data primer yang diambil melalui kuesioner dan data sekunder diperoleh dari Rumah Sakit Umum Daerah Banggai. Sampel dalam penelitian ini adalah 72 responden. Teknik sampling yang digunakan adalah purposive sampling. Berdasarkan hasil penelitian menunjukkan bahwa variabel kualitas pelayanan (X) yang terdiri dari bukti fisik (X1), reliabilitas (X2), responsivitas (X3), jaminan (X4), dan empati (X5) secara simultan berpengaruh signifikan terhadap kepuasan pasien (Y) dengan pengaruh 69,60% sedangkan sisanya 30,40% dapat dijelaskan oleh penyebab lainnya. Uji parsial menunjukkan bahwa terdapat tiga variabel bebas yang tidak signifikan yaitu bukti fisik (X1), reliabilitas (X2) dan jaminan (X4) terhadap kepuasan pasien di Rumah Sakit Umum Kepulauan Banggai.

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Dukungan Penghargaan Keluarga Berhubungan dengan Kualitas dan Kepuasan Hidup Lansia di Depok

Jurnal Penelitian Kesehatan SUARA FORIKES (Journal of Health Research Forikes Voice) ◽

10.33846/sf11214 ◽

2020 ◽

Vol 11 (2) ◽

pp. 166

Author(s):

Etty Rekawati ◽

Junaiti Sahar ◽

Dwi Nurviyandari Kusuma Wati

Keyword(s):

Quality Of Life ◽

Life Satisfaction ◽

Sampling Technique ◽

The Elderly ◽

P Value ◽

Chi Square ◽

Cross Sectional ◽

Purposive Sampling ◽

Chi Square Test

The transition of elderly lives from productive periods to non-productive makes them need support from relatives, friends or family. The purpose of this study was to look at the relationship between family appreciation support with quality and life satisfaction of the elderly in the city of Depok, West Java, with a cross-sectional design. The subjects of this study were 135 elderly people> 60 years old, living with family, do not have infectious diseases, able to communicate in Indonesian; selected by purposive sampling technique. Data were analyzed using Chi square test. The results of the study indicate that there was a relationship between family appreciation support with the quality of life of the elderly (p-value = 0.022) and life satisfaction of the elderly (p-value = 0.014). The results of this study are expected to support the development of nursing science in the future, especially regarding the quality and satisfaction of life of the elderly. Keywords: elderly; award support; quality of life; life satisfaction ABSTRAK Transisi kehidupan lansia dari masa produktif menjadi non produktif membuat mereka memerlukan dukungan dari kerabat, teman atau keluarga. Tujuan penelitian ini adalah untuk melihat hubungan antara dukungan penghargaan keluarga dengan kualitas dan kepuasan hidup lansia di Kota Depok, Jawa Barat, dengan desain cross-sectional. Subyek penelitian ini adalah 135 lansia yang berusia >60 tahun, tinggal bersama keluarga, tidak memiliki penyakit menular, mampu berkomunikasi dengan bahasa Indonesia; yang dipilih dengan teknik purposive sampling. Data dianalisis menggunakan uji Chi square. Hasil peneltian menunjukkan bahwa ada hubungan antara dukungan penghargaan keluarga dengan kualitas hidup lansia (p-value = 0,022) dan kepuasan hidup lansia (p-value = 0,014). Hasil penelitian ini diharapkan dapat mendukung perkembangan ilmu keperawatan di masa mendatang, khususnya tentang kualitas dan kepuasan hidup lansia. Kata kunci: lansia; dukungan penghargaan; kualitas hidup; kepuasan hidup

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Kepemilikan Jaminan Kesehatan dengan Kepuasan Pasien di Puskesmas Jetis 1 Bantul, Yogyakarta

Jurnal Endurance ◽

10.22216/jen.v4i2.3255 ◽

2019 ◽

Vol 4 (2) ◽

pp. 325

Author(s):

Aprianus Umbu Zogara

Keyword(s):

Quality Of Service ◽

Patient Satisfaction ◽

Health Insurance ◽

Quantitative Research ◽

Sampling Technique ◽

Chi Square ◽

Cross Sectional ◽

Cross Sectional Design ◽

Chi Square Analysis

Quality of service is an important thing that must be considered by every facility of health services in providing service to patients. Quality of service is closely linked with comprehensive and systematic services to provide excellent service without distinguishing any patients either public or health-care users. The purpose of this study to determine the relationship between the ownership of health insurance with patient satisfaction in Puskesmas Jetis 1 Bantul, Yogyakarta. This research is a quantitative research with cross- sectional design. Samples in this study were patients who came to visit or seek treatment and enrolled in Puskesmas Jetis 1 Bantul as many as 97 people taken by accidental sampling technique. Data were analyzed using chi-square analysis. The results showed most of the respondents who have collateral such as Askes, JKN, Jamkesda, and Jamkesmas (67%) were satisfied with the services provided. The result of chi-square correlation test shows that there is correlation between assurance ownership and patients satisfaction at Puskesmas Jetis 1 Bantul, Yogyakarta which is shown by Sig value. of 0.00 (Sig <0.05). This study can be concluded that there is a significant relationship between guarantee ownership and patient satisfaction with the majority of patients who have more satisfied health insurance. Kualitas pelayanan merupakan suatu hal penting yang harus diperhatikan oleh setiap fasilitas pelayanan kesehatan dalam memberikan pelayanan terhadap pasien.Kualitas pelayanan berhubungan erat dengan pelayanan yang komprehensif dan sistematis untuk memberikan pelayan yang prima tanpa membedakan setiap pasien baik umum maupun pengguna jaminan kesehatan. Tujuan penelitian ini untuk mengetahui hubungan antara kepemilikan jaminan kesehatan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta. Penelitian ini merupakan penelitian kuantitatif dengan desain cross-sectional. Sampel dalam penelitian ini adalah pasien yang datang berkunjung atau berobat dan terdaftar di Puskesmas Jetis 1 Bantul sebanyak 97 orang yang diambil dengan menggunakan teknik accidental sampling.Data dianalisis menggunakan analisis chi-square. Hasil penelitian menunjukkan sebagian besar responden yang memiliki jaminan seperti Askes, JKN, Jamkesda, dan Jamkesmas (67%) merasa puas dengan pelayanan yang diberikan. Hasil uji korelasi chi-square menunjukkan terdapat hubungan antara kepemilikan jaminan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta yang ditunjukkan dengan nilai Sig. sebesar 0,00 (Sig < 0,05). Penelitian ini dapat disimpulkan terdapat hubungan yang signifikan antara kepemilikan jaminan dengan kepuasan pasien dengan mayoritas pasien yang memiliki jaminan kesehatan yang lebih merasa puas.

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