scholarly journals RELATIONSHIP BETWEEN SHARIA-BASED NURSING SERVICES AND PATIENT LOYALITY AT ISLAMIC HOSPITAL

2018 ◽  
Vol 4 (2) ◽  
pp. 109
Author(s):  
Dyah Wiji Puspita Sari ◽  
Muhammad Abdurrouf ◽  
Rismawati Rismawati
Keyword(s):  
Health Services ◽  
Health Care Providers ◽  
Sampling Technique ◽  
Good Health ◽  
P Value ◽  
Care Providers ◽  
Cross Sectional ◽  
Nursing Services ◽  
Patient Loyalty

Introduction: Sharia labeled hospitals have more responsibility in providing health services to patients. This challenge requires health care providers to compete by improving the quality of services so that patient loyalty is formed. The purpose of this study was to identify the relationship between sharia-based nursing services and patient loyalty in Semarang Hospital. Methodology: This research is a quantitative type with a cross sectional approach. Data collection using a questionnaire with the number of respondents 105 patients with total sampling technique. Results: the characteristics of respondents mostly consisted of age 36-45 (24.8%), last education elementary school 69 people (65.7%), length of stay that is 4 days a number of 35 people (33.3%), there is a relationship between services sharia-based nursing with patient loyalty at RSISA Semarang with pvalue 0.002 (p-value <0.05) with an R value (0.305). Discussion: This study can be used as a reference in improving good health services by implementing services in accordance with sharia principles so that patient loyalty is achieved.

scholarly journals Level of Utilization and Provider-Related Barriers to Hydroxyurea Use in the Treatment of Sickle Cell Disease in Jos, Nigeria

Blood ◽  
2019 ◽  
Vol 134 (Supplement_1) ◽  
pp. 1029-1029 ◽  
Author(s):  
Akinyemi Olugbenga David Ofakunrin ◽  
Kehinde Adekola ◽  
Edache Sylvanus Okpe ◽  
Stephen Oguche ◽  
Tolulope Afolaranmi ◽  
...  
Keyword(s):  
Sickle Cell Disease ◽  
Sickle Cell ◽  
Health Care Providers ◽  
Conflicts Of Interest ◽  
Sampling Technique ◽  
P Value ◽  
Care Providers ◽  
Cell Disease ◽  
Cross Sectional ◽  
Inadequate Knowledge

Background: Hydroxyurea is one of the currently approved medications capable of modifying the pathogenesis of sickle cell disease (SCD), and its use has transformed the management of this disease worldwide.However, available evidences suggest that hydroxyurea is underutilized by sickle cell health-care providers in Nigeria despite the huge burden of the disease. Objectives: This study assessed the level of utilization and provider-related barriers to the use of hydroxyurea in the treatment of SCD patients in Jos, Nigeria. Methods: A cross-sectional study conducted among 132 medical doctors providing care for SCD patients in four tertiary hospitals in Jos using a multistage sampling technique. In this setting, SCD patients are cared for by the Hematologists, Pediatricians, Family Physicians and General Practitioners. Data on socio-demographics of the respondents, knowledge, utilization and barriers to the utilization of hydroxyurea were obtained using an interviewer-administered questionnaire. The data were processed and analysed using SPSS version 23. Hydroxyurea was adjudged utilized if a provider has prescribed hydroxyurea to any SCD patient within the last 12 months. Chi square test was used to test the association between the demographic, provider-related barrier variables and the level of utilization of hydroxyurea. The barriers were fed cumulatively into logistic regression model as predictors of utilization of hydroxyurea. Adjusted odds ratio and 95% confidence interval were used as point and interval estimates respectively. A P-value of <0.05 was considered statistically significant. Results: Of the 132 respondents, 88 (67%) had been in medical practice for upward of six years while 80 (60.6%) of them affirmed that they have attended to more than 10 SCD patients in the last 6 months. Sixty-seven (50.8%) of the participants had inadequate knowledge of hydroxyurea use in SCD management while the level of utilization of hydroxyurea in SCD treatment was 24.2%. The odds of non-utilization of hydroxyurea was 5.1 times higher in providers with no expertise in its use (OR =5.1; 95% CI =2.65-9.05; P<0.0001). Other barriers that predicted its non-utilization included inadequate knowledge (OR =0.17; 95% CI =0.29-0.71; P=0.017), fear of side-effects (OR =0.50; 95% CI =0.22-0.68; P=0.019) and doubt about the effectiveness of the medication (OR =0.30; 95% CI =0.20-0.90; P=0.002). Conclusion: The level of utilization of hydroxyurea in the treatment of SCD among the sickle cell care-providers is sub-optimal with the lack of expertise in its use identified as the most prominent barrier. Therefore, training of Nigeria sickle cell care-providers to attain and maintain competence in the use of hydroxyurea for the treatment of SCD is required. Keywords: Sickle cell disease, hydroxyurea, utilization, barriers, Jos, Nigeria Disclosures No relevant conflicts of interest to declare.

scholarly journals Medical Auditing of Outdoor Health Services of A Tertiary Care Hospital

2020 ◽  
Vol 19 (1) ◽  
pp. 47-50
Author(s):  
Chinmoy Baidya ◽  
M Jalal Uddin ◽  
Saraj Uddin ◽  
Faheem Ul Hasan
Keyword(s):  
Health Services ◽  
Health Care Providers ◽  
Action Plan ◽  
Tertiary Care ◽  
Sampling Technique ◽  
Care Hospital ◽  
Care Providers ◽  
Specialized Service ◽  
Almost All

Background: Medical auditing is a must to identify the short comings of healthservices provided by the health care providers and experienced by patients. Thepurpose of this study is to detect the supposing and opposing factors regardingoutdoor health services to improve the quality of outdoor health services. Materials and methods: This observational study was conducted among thepatients visiting different outdoors of Chattogram Maa-O-Shishu Hospital from Julyto December 2017 by purposive sampling technique. Total 384 respondents wereinterviewed to fill out a pretested semi structured questionnaire. The data werecollected and analyzed using the SPSS version 20. Results: Among the patients, 86.72% resided within Chattogram City Corporation.Mean age was 24.14 (±13.18) years, most (62.24%) aged from 15 and 60 years andfemales (55.46%) were predominant. Monthly income of the most (60.41%)respondents was from 11000 to 20000 taka. Specialized service was the leadingreason (40.62%) followed by cost effectiveness (33.07%) to select this hospital.Majority (47.14%) came by themselves while 38.28% were referred by the relatives.Maximum (89.58%) patients requiredless than 10 minutes time to collect ticket. Alsomost (92.19%) required less than 10 minutes time to meet doctor. In addition,60.68% of respondents availed lab facilities and 73.44% patients purchasedmedicine from hospital pharmacy. From non-buyers, unfamiliar location was themain reason in (23.18%) most patients. Treatment cost was inexpensive for 95.31%respondents. Regarding behavior, 92.19% were satisfied with doctors and 96.88%were satisfied with staffs. Almost all (98.69%) understood doctors’ advice. However,the opposing factors stated by respondents were less waiting space (5.47%), poorgeneral cleanliness (2 .605%), long queue in pharmacy (2.605%), bad toilet service(1.82%), unclean water supply (1.30%). Only 3 (0.78%) experienced misbehavior.Majority (98.69%) did not pay without receipt, but 1.04% paid to security guardwhich is not acceptable. Conclusion: By providing more emphasis on the deficiencies the service could beimproved. Certain action plan with participation of all authorized people, it wouldbe helpful to improve the quality of outdoor health services. Chatt Maa Shi Hosp Med Coll J; Vol.19 (1); January 2020; Page 47-50

scholarly journals Effect Between Quality of Nursing Service on Inpatient’s Loyalty and Satisfaction in dr. Soepraoen Army Hospital Malang

2019 ◽  
Vol 1 (1) ◽  
Author(s):  
Ni Luh Putu Suardini Yudhawati
Keyword(s):  
Patient Satisfaction ◽  
Data Analysis ◽  
Service Quality ◽  
P Value ◽  
Cross Sectional ◽  
Army Hospital ◽  
Nursing Services ◽  
Patient Loyalty ◽  
Quality Of Nursing

The dimensions of service quality are factors that can affect the competitiveness and success of hospitals. In addition, the increasing competition between hospitals has led to the fact that each hospital can pay more attention to increasing patient satisfaction through the provision of quality services. Nursing services also greatly affect the level of patient loyalty. The purpose in this study was to determine the effect of the quality of nursing services on inpatient’s loyalty and satisfaction in dr. Soepraoen Army Hospital Malang. Design of this study is quantitative with a cross sectional approach. The data analysis technique used is path analysis using the value α of 0.05. The sample in this study were 268 respondents. The results of the data analysis showed that the quality of nursing services had a significant effect on patient satisfaction as indicated by the p-value of 0.000 and the coefficient (beta) of 0.948. Satisfaction has a significant effect as indicated by the p-value of 0.000 and the coefficient (beta) of 0.691. Besides that service quality has a significant influence on patient loyalty as indicated by the p-value of 0.000 and the coefficient (beta) of 0.270, and based on indirect effects obtained by the coefficient (beta) 0.065. The conclusion of the study shows that the quality of nursing services has an influence on patient satisfaction, the quality of Nursing Services has an influence on patient loyalty, and the quality of nursing services has an influence on inpatient loyalty and satisfaction at the dr. Soepraoen Army Hospital Malang.  

scholarly journals ANALISIS KUALITAS PELAYANAN KEPERAWATAN DENGAN LOYALITAS PASIEN DI RSU BAHAGIA MAKASSAR

2020 ◽  
Vol 12 (1) ◽  
pp. 77-93
Author(s):  
Andi Mappanganro ◽  
Rahmat Hidayat
Keyword(s):  
Sampling Technique ◽  
Nursing Management ◽  
Chi Square ◽  
Cross Sectional ◽  
Nursing Services ◽  
Patient Loyalty ◽  
Close Relationship ◽  
Chi Square Test ◽  
Improve Service Quality

This study aims to determine the relationship between the quality of nursing services and patient loyalty at the Bahagia Makassar Hospital. This study uses a cross sectional method. The sample was chosen by purposive sampling technique as many as 77 respondents in the inpatient room of RSU Bahagia Makassar. Data collection is done through a questionnaire with a Likert scale. Data were analyzed by univariate, bivariate using Chi Square test. The results showed that there was a relationship between responsiveness (ρ = 0,000), assurance (ρ = 0,000), and empaty (ρ = 0,000) with patient loyalty in the inpatient room of RSU Bahagia Makassar and there was no correlation between reabillity (ρ = 0.090) and tangible (ρ = 0.090) with patient loyalty in the inpatient room of RSU Bahagia Makassar. Empaty has the most close relationship with patient loyality in the inpatient room. For this reason, it is recommended for nursing management of Bahagia Makassar Hospital to maintain the attitude of respondents who are already good, it is necessary to make efforts to improve service quality continuously.

scholarly journals Does the Payment Method Affect Patient Satisfaction? An Analytical Study in 10 Hospitals in Central Sulawesi

2019 ◽  
Vol 11 (5) ◽  
pp. 123
Author(s):  
Indah Puspasari Kiay Demak ◽  
Diah Mutiarasari ◽  
Elli Yane Bangkele
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Sampling Technique ◽  
P Value ◽  
Cross Sectional ◽  
Payment Methods ◽  
Quality Health ◽  
Central Sulawesi ◽  
Quality Health Services

Indonesia has started reforms in the health system over the past five years, aiming to increase access of all people to health services. At present, there is public concern about quality health services, where the success of hospitals in meeting patient expectations is a major determinant in increasing patient satisfaction and trust. Patient satisfaction is an important measure for the process of evaluating the quality of services to patients in hospitals. However, the evaluation of patient satisfaction based on their payment methods is still very limited. The purpose of this study was to measure differences in hospital service satisfaction based on payment methods in Central Sulawesi. This an analytical observational study with a cross-sectional approach. Samples were taken using purposive sampling technique from 10 hospitals in Center Sulawesi. The samples were 107 respondents for each hospital or 1,070 respondents overall. The highest overall level of patient satisfaction on all elements was experienced by respondents who paid using NHIS (77.50%) while the lowest was felt by respondents who paid with KIS (70.74%). The Kruskal Wallis test results for all elements indicated that there were significant differences in satisfaction levels based on the payment methods in all elements with p-value = 0.000, (p-value &lt;0.05). The results of this study indicated that there were significant differences in satisfaction levels based on the payment methods in all elements of service.

scholarly journals KEPENTINGAN BERSAMA PERAWAT-DOKTER DENGAN KUALITAS PELAYANAN KEPERAWATAN

2016 ◽  
Vol 12 (1) ◽  
Author(s):  
Tuti Anggarawati ◽  
Novita Wulan Sari
Keyword(s):  
Health Services ◽  
Nursing Care ◽  
Sampling Technique ◽  
Common Interest ◽  
Cross Sectional ◽  
Nursing Services ◽  
Result Show ◽  
Cross Sectional Design ◽  
Relationship Of

Nurse is as front line of component health care provider, so it determine the image of hospital. So the quality of nursing care is ahigh impactin the quality of health services. Nurse-physician relationship is a significant role in providing health services to patients. Collaboration between nurse-physician relationships are the foundation of a broader, not only serves to protect the rights, powers and responsibilities of nurses and doctors, but also serves to improve nursing care. This study aimed to know relationship quality nurse-physician collaboration: relationship of common interest with the quality nursing services. The methods used in this study was descriptive analytic cross sectional design of the study on nurses and doctors in general hospitals Tugurejo Semarangin accordance with the inclusion and exclusion criteria of the sample at 186 with a sampling technique in probability sampling with stratified random sampling. Bivariate data analysis using Chi Square.The result show that there are a relationshipof common interest with nursing services (p= 0,000).   Keywords : Nursing services, collaboration, common interest

Penanganan Issu Terkait Keselamatan Pasien di Rumah Sakit

2020 ◽  
Author(s):  
Kristin Natal Riang Gea
Keyword(s):  
Patient Safety ◽  
Health Workers ◽  
Sampling Technique ◽  
Good Health ◽  
Bivariate Analysis ◽  
P Value ◽  
Patient Identification ◽  
Cross Sectional ◽  
The Right ◽  
The Relationship

AbstrakKeselamatan pasien merupakan dasar dari pelayanan kesehatan yang baik. Pengetahuan tenaga kesehatan dalam sasaran keselamatan pasien terdiri dari ketepatan identifikasi pasien, peningkatan komunikasi yang efektif, peningkatan keamanan obat yang perlu diwaspadai, kepastian tepat lokasi, prosedur, dan tepat pasien operasi, pengurangan risiko infeksi, pengurangan risiko pasien jatuh. Tujuan penelitian untuk mengetahui hubungan antara pengetahuan dengan penerapan keselamatan pasien pada petugas kesehatan di Puskesmas Kedaung Wetan Kota Tangerang. Metode Penelitian menggunakan deskriptif korelasi menggunakan pendekatan cross sectional. Populasi sebanyak 50 responden. Teknik pengambilan sampel menggunakan total sampling. Instrumen yang digunakan berupa lembar kuesioner. Teknik analisa diatas menggunakan analisa Univariat dan Bivariat. Hasil Penelitian ada Hubungan Pengetahuan dengan Penerapan Keselamatan Pasien pada Petugas Kesehatan, dengan hasil, p value sebesar 0,013 &lt; 0,05 maka dapat disimpulkan bahwa ada Hubungan Pengetahuan dengan Penerapa Keselamatan Pasien pada Petugas Kesehatan. Kesimpulan penelitian ada Hubungan Pengetahuan dengan Penerapan Keselamatan Pasien.. AbstrackPatient safety is the basis of good health services. Knowledge of health personnel in patient safety targets consists of accurate patient identification, increased effective communication, increased safety of the drug that needs to be watched, certainty in the right location, procedure, and precise patient surgery, reduction in risk of infection, reduction in risk of falling patients. The purpose of this study was to determine the relationship between knowledge and the application of patient safety to health workers in the Kedaung Wetan Health Center, Tangerang City. The research method uses descriptive correlation using cross sectional approach. The population is 50 respondents. The sampling technique uses total sampling. The instrument used was a questionnaire sheet. The analysis technique above uses Univariate and Bivariate analysis. The results of the study there is a Relationship of Knowledge with the Implementation of Patient Safety in Health Officers, with the result, p value of 0.013 &lt;0.05, it can be concluded that there is a Relationship between Knowledge and Patient Safety Implementation in Health Officers. The conclusion of the study is the Relationship between Knowledge and the Implementation of Patient Safety.Keywords Knowledge, Patient safety, Health workers

HUBUNGAN EFIKASI DIRI DENGAN KUALITAS HIDUP PASIEN GAGAL GINJAL KRONIK YANG MENJALANI HEMODIALISIS

2018 ◽  
Vol 5 (2) ◽  
pp. 56-63
Author(s):  
Abdul Wakhid ◽  
Estri Linda Wijayanti ◽  
Liyanovitasari Liyanovitasari
Keyword(s):  
Quality Of Life ◽  
Chronic Kidney Disease ◽  
Kidney Disease ◽  
Self Efficacy ◽  
Healing Process ◽  
Sampling Technique ◽  
P Value ◽  
Cross Sectional ◽  
Kolmogorov Smirnov

Background: Self efficacy can optimize the quality of life of clients who undergo the healing process due to chronic diseases. Individuals with higher self-efficacy move their personal and social resources proactively to maintain and improve the quality and length of their lives so that they experience a better quality of life. Objectives: the purpose of this study was to find the correlation between self efficacy and quality of life of patients with chronic kidney disease who undergo hemodialysis at RSUD Semarang Regency. Metode: This type of research was descriptive correlation with cross sectional approach. The samples in this study more 76 people with total sampling technique. The data collection tool for self efficacy was measured by General Self-Efficacy scale, for quality of life with WHOQoL-BREF. Statistical test used Kolmogorov-smirnov. Result: The result showed that self efficacy in patients with chronic kidney disease was mostly in moderate category (53,9%), quality of life in patients with chronic kidney disease was mostly in good category (68,4%). There was a correlation between self efficacy and quality of life of patients with chronic kidney disease who undergo hemodialysis at RSUD Semarang Regency, the result obtained p-value of 0.000 <α (0,05). Suggestion: Patients with chronic kidney disease can maintain good quality of life by helping to generate positive self-esteem and high self efficacy.

scholarly journals Patient satisfaction and associated factors among psychiatry outpatients of St Paulo’s Hospital, Ethiopia

2020 ◽  
Vol 33 (1) ◽  
pp. e100120
Author(s):  
Kebebew Wogi Goben ◽  
Endalamaw Salelew Abegaz ◽  
Samuel Tolesa Abdi
Keyword(s):  
Patient Satisfaction ◽  
Associated Factors ◽  
Addis Ababa ◽  
Mental Healthcare ◽  
Sampling Technique ◽  
Good Health ◽  
Cross Sectional Study ◽  
P Value ◽  
Cross Sectional ◽  
Male Sex

BackgroundPatient satisfaction with mental healthcare service is recognised as an important integral part of measuring the outcomes and performance of clinical service delivery. It is not well studied in Ethiopia. Therefore, it is essential to improve service in the future.AimsTo assess patient satisfaction and associated factors among psychiatry outpatients at St. Paulo’s Hospital Millennium Medical College, Addis Ababa, Ethiopia.MethodsAn institutional-based cross-sectional study was conducted with consecutive sampling technique from May to June 2018. Data were collected using a Client Satisfaction Questionnaire (CSQ-8). Both bivariate and multivariate ordinal logistic regression analyses were used. Variables with p value <0.05 at multivariate analysis were considered statistically significant.ResultsA total of 589 participants were enrolled with a response rate of 98.2%. In regard to the magnitude of patient satisfaction, 50.3% (95% CI 46.0 to 54.2) were highly satisfied, 31.0% (95% CI 27.2 to 34.8) were satisfied, and 18.7% (95% CI 15.4 to 22.1) were dissatisfied. Male sex (adjusted OR (AOR) 2.30, 95% CI 1.57 to 3.36), inability to read and write (AOR 2.23, 95% CI 1.10 to 4.66), being unemployed (AOR 1.69, 95% CI 1.15 to 2.47), obtaining services for free (AOR 1.57, 95% CI 1.11 to 2.22), and availability of medication (AOR 1.62, 95% CI 1.13 to 2.23) were significantly associated with patient satisfaction.ConclusionsThe study showed that further improvements in patient satisfaction are required. Male sex, inability to read and write, being unemployed, obtaining services free of charge, and availability of medication were significantly associated with patient satisfaction. More than half of the participants were dissatisfied with the waiting time to receive services. The provision of services within a reasonable timeframe and meeting patient expectations are helpful for good health outcomes.

scholarly journals The Relationship Between Language Barrier in Non-Arabic Nurses and Anxiety in Cardiovascular Patients: A Cross-Sectional Descriptive Study

2021 ◽  
Vol 8 ◽  
pp. 237437352198924
Author(s):  
Jassem Almualem ◽  
Amal Darwish ◽  
Ahmed AlFaraj
Keyword(s):  
Health Care Providers ◽  
Care Delivery ◽  
Descriptive Study ◽  
Language Barrier ◽  
P Value ◽  
Care Providers ◽  
Cross Sectional ◽  
Related Information ◽  
Arabic Speakers ◽  
Arabic Speaking

Patients with cardiac conditions may suffer from anxiety related to prognosis and further rehabilitation. Anxiety could be exacerbated by different factors including miscommunication, which could be attributed to the linguistic barrier, that exists among health care providers. At Saud Al-Babtain Cardiac Center (SBCC), nurses who are non-native Arabic speakers could have difficulty communicating disease-related information at different stages of nursing care. Is it possible to identify the language barrier as a source of anxiety for admitted patients with cardiac diseases? In this cross-sectional, descriptive study, 50 patients were included following the diagnosis of cardiac disease and post-cardiac surgery. A questionnaire that measures anxiety level showed that patients who were handled by Arabic-speaking nurses reported less collective mean for the anxiety domain statements of (20.08) versus those who were handled by Non-Arabic-speaking nurses (28.55, P value = .041). Our finding indicates that anxiety levels increased when there was a language barrier between nurses and patients, which could affect the quality of care delivery at SBCC.

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