scholarly journals HUBUNGAN KEPUASAN PASIEN RAWAT INAP DENGAN MUTU PELAYANAN KEPERAWATAN DI KLINIK KABUPATEN JEMBER

2021 ◽  
Vol 15 (2) ◽  
pp. 73
Author(s):  
M. Elyas Arif Budiman ◽  
Said Mardijanto ◽  
Emi Ellya Astutik
Keyword(s):  
Patient Satisfaction ◽  
Chi Square ◽  
Cross Sectional ◽  
Actual Performance ◽  
Significance Level ◽  
Nursing Services ◽  
Chi Square Test ◽  
Quota Sampling ◽  
Quality Of Nursing

ABSTRACT Satisfaction with the accepted model between expectations (the standard of performance that should be) with the actual performance received by the customer, the value satisfaction felt by patients after getting health services. The quality of nursing services is the most important thing in health service agencies, to achieve the expectations and needs of customers (patients). Good quality nursing service will increase customer (patient) satisfaction. This study aims to see the relationship between patient satisfaction and quality of nursing services in clinics in Jember Regency. This type of research used in this study with a cross sectional approach. The research sample used quota sampling of 33 respondents. Chi-Square statistical test with a significance level of p <0.05. The results showed that patient satisfaction with satisfied criteria and the quality of nursing services with good criteria. Chi-Square test resulted in a value of p = 0.020 and a contingency coefficient of 0.374. These results indicate that there is a weak relationship between Inpatient Satisfaction and Quality of Nursing Services in Clinics in Jember Regency. It is expected from this research that the clinic will improve the quality of nursing services to provide patient satisfaction. Keywords: patient satisfaction, quality of nursing services ABSTRAK Kepuasan merupakan model kesenjangan antara harapan (standar kinerja yang seharusnya) dengan kinerja aktual yang diterima pelanggan, kepuasan nilai subjektif yang dirasakan pasien setelah mendapatkan pelayanan kesehatan. Mutu pelayanan keperawatan merupakan hal terpenting dalam instansi jasa pelayanan kesehatan, untuk mencapai harapan dan kebutuhan pelanggan (pasien). Mutu pelayanan keperawatan yang baik akan meningkatkan kepuasan pelanggan (pasien). Penelitian ini bertujuan untuk mengetahui hubungan kepuasan pasien dengan mutu pelayanan keperawatan di klinik di Kabupaten Jember. Jenis penelitian yang digunakan dalam penelitian ini korelasi dengan pendekatan cross sectional. Sampel penelitian ini menggunakan quota sampling sebanyak 33 responden. Uji statistik Chi-Square dengan tingkat kemaknaan p < 0,05. Hasil penelitian menunjukan bahwa  kepuasan pasien  dengan kriteria puas dan mutu pelayanan keperawatan dengan kriteria baik. Uji Chi-Square dihasilkan nilai p = 0,020 dan koefisien kontingensi 0,374. Hasil ini menunjukan terdapat hubungan yang lemah Kepuasan Pasien Rawat Inap dengan Mutu Pelayanan Keperawatan di klinik di kabupaten Jember. Diharapkan dari penelitian ini agar pihak klinik meningkatkan mutu pelayanan keperawatan untuk memberikan kepuasan pasien. Kata kunci: kepuasan pasien, mutu pelayanan keperawatan

scholarly journals PERILAKU CARING PERAWAT DENGAN KEPUASAN PASIEN

2020 ◽  
Vol 8 (1) ◽  
pp. 113
Author(s):  
Edgar Ch. Q. Wuwung ◽  
Lenny Gannika ◽  
Michael Karundeng
Keyword(s):  
Patient Satisfaction ◽  
Random Sampling ◽  
Cross Sectional Study ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Patient Satisfaction Questionnaire ◽  
Nursing Services ◽  
Quality Of Nursing

Abstract: Background Nursing Services is a holistic service that encompasses Bio, Psycho, Socio and Spirituality which contains Caring attitude. Patient satisfaction can be influenced by several factors one of them is caring attitude of nurses.The Purpose of this study is to identify relationship between Nurse’s Caring and Patient Satisfaction at Hospital GMIM Pancaran Kasih Manado. Method of this study used cross sectional study design. Sample of this study consist of 90 respondents taken by random sampling method and data collection method used nurses caring and patient satisfaction  questionnaire. Chi-square was used to analyze the data. the Results of this study showed  out of 90 respondents, most of them were Satisfied (60%) and said that the Nurse have Caring attitude (58,9%) with p-value 0.04 smaller than 0.05. Conclusion of this study stated there was a relationship between Nurse’s Caring and Patient Satisfaction at Rumah Sakit Umum GMIM Pancaran Kasih Manado. Suggestions from this study are nurses expected should maintain the quality of Nursing Care so that patient satisfaction can be maintained.Keywords: Nurse’s Caring, Patient Satisfaction, Nurse, Nursing Management.Abstrak: Latar Belakang Pelayanan Keperawatan merupakan suatu pelayanan yang holistik yang melingkupi Bio, Psiko, Sosio dan Spiritual yang didalamnya terkandung sikap Caring. Kepuasan  pasien  dapat dipengaruhi oleh beberapa faktor salah satunya adalah sikap caring perawat. Tujuan studi ini untuk mengetahui hubungan antara perilaku Caring Perawat dengan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Metode studi ini menggunakan desain penelitian cross-sectional. Sampel studi ini berjumlah 90 responden dengan metode pengambilan sampel random sampling dan untuk mengumpulkan data menggunakan kuesioner perilaku caring perawat dan kepuasan pasien. Uji chi-square untuk melakukan analisa data hubungan kedua variabel  Hasil dari penelitian ini, didapatkan dari 90 Responden yang diteliti sebagian besar Mengatakan puas (60%) dan berpendapat bahwa perawat  memiliki perilaku Caring (58,9%) dengan p-value 0.04 lebih kecil dari 0.05. Kesimpulan dari penelitian ini bahwa terdapat hubungan antara Perilaku Caring Perawat dan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Saran dari penelitian ini diharapkan perawat agar mempertahankan kualitas Asuhan Keperawatan agar kepuasan pasien dapat tetap terjaga. Kata Kunci : Perilaku Caring, Kepuasan Pasien, Perawat, Keperawatan Manajemen

scholarly journals HUBUNGAN PERILAKU CARING PERAWAT DENGAN TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT PERMATA BUNDA MEDAN TAHUN 2019

2019 ◽  
Vol 2 (1) ◽  
pp. 162-169
Author(s):  
Sukma Yunita ◽  
Panri Hariadi
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Sampling Technique ◽  
Chi Square ◽  
Cross Sectional ◽  
Purposive Sampling ◽  
Caring Behavior ◽  
Nursing Services ◽  
Quality Of Nursing

Quality health services are services that can satisfy every service user, nurses in providing services are manifested in a caring attitude. Nurse caring behavior is one of the determinants of patient satisfaction. This type of research uses descriptive correlation and the design of this study uses a cross sectional design, the population in this study is all patients treated in the emerald II room as many as 420 people. The sampling technique was purposive sampling. Data analysis was performed by univariate and bivariate using chi square tests. The results of the study that the majority of caring behavior is always as many as 37 respondents (88.1%), the majority of patient satisfaction is very satisfied as many as 37 respondents (88.1%). Statistical test results with chi square obtained value of 0.000 <0.05 means that there is a relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital in 2019. The conclusion of the study is the relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital 2019. It is recommended for nurses to improve the quality of nursing service delivery of nursing services especially nurses caring behavior with patient satisfaction so that it can improve the quality of nursing services and the quality of the hospital is getting better.   Pelayanan kesehatan yang bermutu adalah pelayanan yang dapat memuaskan setiap pemakai jasa layanan, perawat dalam memberikan pelayanan diwujudkan dalam sikap caring.  Perilaku caring perawat merupakan salah faktor penentu kepuasan pasien. Jenis penelitian menggunakan deskriptif korelasi dan desain penelitian ini menggunakan desain cross sectional, populasi dalam penelitian ini adalah seluruh pasien yang dirawat di ruang zamrud II inap sebanyak 420 orang. Teknik pengambilan sampel dengan purposive sampling. Analisa data dilakukan dengan univariat dan bivariat menggunakan uji chi square. Hasil penelitian bahwa perilaku caring mayoritas selalu sebanyak 37 responden (88,1 %), kepuasan pasien mayoritas sangat puas sebanyak 37 responden (88,1 %). Hasil uji statistik dengan chi square diperoleh nilai value sebesar 0.000 < 0,05 artinya terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda tahun 2019. Kesimpulan penelitian terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda Tahun 2019. Disarankan untuk perawat untuk meningkatkan kualitas dalam pemberian pelayanan keperawatan pemberian pelayanan keperawatan khususnya perilaku caring perawat dengan kepuasan pasien sehingga dapat meningkatkan mutu pelayanan keperawatan serta kualitas Rumah Sakit semakin baik.

scholarly journals Analysis of Factors Affecting Nursing Services with Inpatient Satisfaction at Harapan / Pematangsiantar Hospital

2021 ◽  
Vol 2 (2) ◽  
pp. 54-64
Author(s):  
Lena F. Simanullang ◽  
Asriwati Amirah ◽  
Nur Aini
Keyword(s):  
Patient Satisfaction ◽  
Quantitative Research ◽  
Hospital Services ◽  
Chi Square ◽  
Cross Sectional ◽  
Nursing Service ◽  
Factors Affecting ◽  
Nursing Services ◽  
Quality Of Nursing

Improving quality of nursing services became a major issue in health development both in national and global, because of growing demands on health services organization to give satisfaction with nursing services maximally by providing the best service to facilitate the ease of fulfilling the needs and realize the satisfaction. This study was a quantitative research design survey analytic used cross-sectional approach. It was conducted at Harapan Hospital Pematangsiantar. The population were 280 respondents  and  a sample obtained by 74 respondents. Data analysis of univariate, bivariate using chi - square and multivariate using logistic regression at 95% confidence level (α = .05). The result showed that more respondents who gave a rating of good in the aspect of reliability, followed by the aspect of responsiveness, tangible, assurance, and empathy the influence aspects in this study were reliability        (p=.002), assurance (p=.014), tangible (p=.011), empathy (p=.030), responsiveness (p=.024). The most influential aspects of this study was  the reliability with  Exp(B)/OR=20.667 that aspect of reliability that respondents perceived to have the opportunity 20.667 times to produce patient satisfaction. It is concluded that there was an influence of reliability, assurance, tangible, empathy, responsiveness to patient satisfaction in Harapan Hospital. It is recommended to hospital to further improve the quality of nursing service, to improve the welfare of nurse through provision of appropriate  incentives hope the nurse, provide training, and installing  CCTV in every  room and monitoring of the level of patient satisfaction on a regular basis  through a survey so that can improve the quality of  hospital services as a whole.

scholarly journals FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PELAKSANAAN INDIKATOR MUTU KEPERAWATAN DI RUANG RAWAT INAP RSUD DR. DRADJAT PRAWIRANEGARA

2021 ◽  
Vol 4 (1) ◽  
pp. 40-49
Author(s):  
Dian Rosdiana ◽  
Muhammad Hadi ◽  
Suhendar Sulaeman
Keyword(s):  
Dominant Factor ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Nursing Service ◽  
Nursing Services ◽  
Chi Square Test ◽  
Nurse Competence ◽  
Quality Of Nursing

Nursing service quality is a process of activities carried out by the nursing profession in meeting the needs of patients in maintaining the condition in terms of the biological, psychological, social, and spiritual aspects of the patient. The purpose of this study was to determine factors related to the quality of nursing services in the inpatient room of RSUD dr. Dradjat Prawiranegara Serang Regency, Banten Province, 2020. This study used cross sectional. The sample of the study were 353 respondent which used two proporsion different test. The instrument of this study used valid and realible questionnaire. For testing Bivariat used Chi-square test while multivariat testing used double logistic regration. the result of this study of caring research, nurse competence, inpatient care facilities, knowledge, and costs p-value 0.049 <0.05 which indicated that there was any significant correlation toward quality of nursing services. Meanwhile, the dominant factor toward quality of nursing services was caring with Odds Ratio  3.947. Caring, nurse competence, inpatient facilities, knowledge and costs related to the quality of nursing services, is expected to dr. Dradjat Prawiranegara can maintain and develop for the better.

Relationship between the Responsiveness of Service Providers with Patient Satisfaction at Three Conventional Radiography Services in Denpasar

2016 ◽  
pp. 75
Author(s):  
Cokorda Istri Ariwidyastuti ◽  
P.P. Januraga ◽  
Dyah Pradnyaparamita Duarsa
Keyword(s):  
Patient Satisfaction ◽  
Service Providers ◽  
Univariate Analysis ◽  
Conventional Radiography ◽  
Cross Sectional Survey ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
The Relationship

Background and purpose: Patient satisfaction, including on radiography services, is an important component of health care provision. Surveys on patient satisfaction have been carried out particularly in government hospitals, but a more detailed study to determine the relationship between patient satisfaction with the responsiveness of service providers has yet to be carried out. This study aims to determine the relationship between the six domains of responsiveness of service providers and outpatient satisfaction at three conventional radiography facilities in Denpasar.Methods: Study was conducted by cross-sectional survey of 158 respondents selected consecutively in three conventional radiography services, namely a government hospital, a private hospital and a private radiology clinic. Data were collected through interviews using modified questionnaires on responsiveness from WHO. Data were analyzed by univariate, bivariate (chi-square test) and multivariate logistic regression method.Results: Univariate analysis indicated that patient satisfaction was 69% but still below the minimum service standards (>80,0%). Multivariate analysis showed that factors associated with satisfaction were the domain of attention (AOR= 3.77; 95%CI: 1.62-8.76), the quality of infrastructure (AOR=4.57; 95%CI: 1.61-12.93) and communication (AOR=6.30; 95%CI: 1.75-22.64).Conclusion: Patient satisfaction was generally still below the standard. Domains of responsiveness associated with patient satisfaction were the quality of infrastructure, level of attention and communication skills of service providers.

scholarly journals Hubungan Mutu Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien di Ruang Asoka RSUD Dr. R. Koesma Tuban

2019 ◽  
Vol 1 (1) ◽  
pp. 85-93
Author(s):  
Tiara Putri Ryandini ◽  
Lukman Hakim
Keyword(s):  
Patient Satisfaction ◽  
Rank Correlation ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Cross Sectional ◽  
Correlation Test ◽  
Nursing Services ◽  
Level Of Satisfaction ◽  
Quality Of Nursing

The lack of patient satisfaction is due to the increasing demands of the patient's needs, but this is not accompanied by improvements in nurses' actions. If the customer feels dissatisfied with a service provided, then that service can be ascertained to be ineffective and inefficient. This is especially important for public services. Providing services to the community as done by RSUD Dr. R. Koesma Tuban, needs to get attention, especially in the quality of services to suit the needs and expectations of the community. This study focuses on the quality of nursing services and the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study aims to determine the relationship between the quality of nursing services with the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study uses analytic survey research with cross sectional approach, while the data analysis used is the Spearman Rank correlation test. The population used in this study were patients in the Asoka room of RSUD dr. R. Koesma Tuban who fit the inclusion criteria as many as 155, with a large sample of 112 respondents using a simple random sampling technique. The results showed that most patients were quite satisfied with the quite good nursing services. Spearmen Correlation Test Results (rs) obtained, the variable quality of nursing services (p <0.05) has a relationship to the level of patient satisfaction with moderate correlation (r = 0.476) and the direction of the positive correlation which means the better the quality of nursing services, the higher the level of satisfaction patient.Almost half of the nurses at Asoka Room  RSUD dr. R. Koesma Tuba have a good quality nursing service. Almost half of the patient at Asoka Room RSUD dr. R. Koesma Tuban feel satisfy with nurse’s service; there is a correlation between the quality of nurse service and the level of patient satisfaction  at Asoka Room RSUD dr. R. Koesma Tuban.

scholarly journals The Implementation Of 3S (SDKI, SIKI, SLKI) to The Quality Of Nursing Care Documentation In Hospital’s Inpatient Rooms

2020 ◽  
Vol 9 (2) ◽  
pp. 1323-1328
Author(s):  
Wiwin Sulistyawati ◽  
Susmiati Susmiati
Keyword(s):  
Nursing Care ◽  
Nursing Intervention ◽  
P Value ◽  
Hospital Inpatient ◽  
Chi Square ◽  
Cross Sectional ◽  
Nursing Diagnosis ◽  
Chi Square Test ◽  
Quality Of Nursing

The implementation of 3S (SDKI, SIKI, and SLKI) is a benchmark used as a guideline for the enforcement of nursing diagnosis, nursing intervention, and a nursing outsider to provide safe, effective, and ethical nursing care. This study aims to analyze the implementation of 3S on the quality of documentation in hospital inpatient rooms. Research design correlation analysis with the cross-sectional approach. The research sample of implementing nurses in hospital inpatient rooms who have implemented 3S. Sampling techniques use sampling quotas. Based on Chi-Square test results obtained, p-value = 0.001 < α 0.005 . It means there is a relationship of application of 3S to the quality of nursing care documentation in hospital inpatient rooms. Based on the results of this study, the Head of Nursing is expected to implement 3S to improve the quality of nursing care documentation, which will have an impact on improving the quality of nursing services

scholarly journals Hubungan kecerdasan emosional dengan tingkat stres kerja perawat di ICU dan IGD RSUD kota Kendari

2019 ◽  
Vol 19 (3) ◽  
Author(s):  
La Rangki ◽  
La Ode Alifariki
Keyword(s):  
Emotional Intelligence ◽  
Work Stress ◽  
Chi Square ◽  
Cross Sectional ◽  
Working Stress ◽  
Nursing Services ◽  
Contingency Coefficient ◽  
Chi Square Test ◽  
The Relationship

Abstrak: Perawat yang bekerja di ICU dan IGD sangat rentan terhadap stres. Stres kerja yang dialami perawat akan sangat mempengaruhi kualitas pelayanan keperawatan yang diberikan kepada pasien. Tujuan penelitian ini adalah untuk mengetahui hubungan antara kecerdasan emosional dengan stres kerja perawat di ICU dan IGD RSUD Kota Kendari. Penelitian ini merupakan penelitian deskriptif analitik korelasi dengan menggunakan pendekatan kuantitatif dengan metode cross sectional. Data tingkat kecerdasan emosional dan tingkat stres kerja responden dikumpulkan dengan kuesioner. Subyek penelitian berjumlah 18 orang perawat  ICU dan IGD dengan kriteria : tidak sedang dalam masa cuti atau mendapat tugas belajar, bersedia menjadi responden, dan bukan kepala ruang. Penelitian dilakukan pada bulan Februari 2018. Kecerdasan emosional perawat berada pada tingkatan sedang yakni 55,56% responden dan rata-rata tingkat stres kerja perawat dalam kategori sedang  yakni 55,56% responden. Hasil uji statistik dengan menggunakan uji Chi Square pada tingkat kepercayaan 95% (=0.05), diperoleh nilai Contingency Coefficient 0.486 dan nilai  hit= 5.580 = 3.841 yang berarti H0 ditolak sehingga disimpulkan bahwa ada hubungan antara kecerdasan emosional dengan tingkat stres kerja perawat di instalasi rawat darurat RSUD Kota Kendari.Kata Kunci: Kecerdasan Emosional, Stres Kerja, Perawat, ICU dan IGD Abstract: Nurses working in ICU and IGD are very susceptible to stress. Work  stress experienced by nurses will greatly affect the quality of nursing services provided to patients. The purpose of this study was to determine the relationship between emotional intelligence with work stress nurses in ICU and IGD Kendari Regional Hospital. This research is a descriptive analytic correlation research using a quantitative approach with cross sectional method. Data of emotional intelligence level and work stress level of respondent were collected by questionnaire. The subjects of the study were 18 nurses ICU and IGD with criteria: not in the time of leave or get the task of study, willing to be respondent, and not head of space. The study was conducted in February 2018. Emotional intelligence of nurses was at the moderate level of 55.56% of respondents and the average level of nurses' work stress in the medium category ie 55.56% of respondents. The result of statistical test using Chi Square test at 95% confidence level (= 0.05), obtained the value of Contingency Coefficient 0.486 and the value  2 hit = 5.580 〖x〗 ^ 2 = 3.841 which means H0 is rejected so it is concluded that there is a relationship between intelligence emotional with the level of nurses work stress at the emergency hospital installation RSUD Kendari.Keywords: Emotional Intelligence, Working Stress, Nurse, ICU and IGD

scholarly journals The Relationship Between Therapeutic Communication and Level of Anxiety Among Hospitalized Preschool Children

2019 ◽  
Author(s):  
Nenden Lesmana Wati ◽  
Ni Made Nira Sukmayanti ◽  
Rina Kartikasari
Keyword(s):  
Medical Information ◽  
P Value ◽  
Hospitalized Children ◽  
Therapeutic Communication ◽  
Chi Square ◽  
Cross Sectional ◽  
Significance Level ◽  
Chi Square Test ◽  
Quota Sampling ◽  
The Relationship

Hospitalization is admission to hospital, either planned or due to unexpected health emergency. In Indonesia, the percentage of preschoolers being hospitalized in 2014 was 15.26%. Hospitalization causes anxiety reactions in children. Therapeutic communication is one solution that nurses can do to reduce anxiety and stress to hospitalized children. The therapeutic communication focused on healing patients, and it was a professional communication conducted by nurses. This research aims to determine the relationship between therapeutic communication and level of anxiety caused by hospitalization in children aged 3-6 years. Cross-sectional studies were applied to the 30 respondents obtained from quota sampling. The data was collected using questionnaires. The valid criteria results using Pearson product moment formula was defined if the value of r count ranged from 0.407-0.718, and the reliability test used Cronbach’s alpha of value 0.927. The results showed that the therapeutic communication of nurses was fair (60%) and the category of patients’ anxiety was severe (53.3%). Chi-square test was used at a significance level of 0.05. A p-value of 0.016 was obtained, indicating significant relationship between the therapeutic communication of nurses and the level of anxiety among hospitalized children. Conclusion: More therapeutic communication was needed, especially in communicating medical information before medical treatment. To improve therapeutic communication skills, nurses should be encouraged to participate in therapeutic communication training.

scholarly journals Hubungan Caring Perawat Dengan Kepuasan Pasien Rawat Inap Di Rumah Sakit

2020 ◽  
Vol 5 (1) ◽  
Author(s):  
Nahrul Hayat ◽  
Asfri Sri Rahmadeni ◽  
Marzuki Marzuki
Keyword(s):  
Patient Satisfaction ◽  
Health Workers ◽  
Sampling Technique ◽  
P Value ◽  
Hospital Nurses ◽  
Chi Square ◽  
Cross Sectional ◽  
Nurse Caring ◽  
Chi Square Test

Caring nurses are very important in meeting patient satisfaction, this is one indicator of the quality of service in a hospital. Nurses are people who become one of the keys in meeting patient satisfaction. Therefore, caring nurse behavior can have an effect on quality service to patients. Some studies conducted in Indonesia show that caring is still lacking for patients in hospitals as much as 50% show poor caring. Patient satisfaction is influenced by caring nurses in serving patients in hospitals. The purpose of this study was to analyze the relationship between caring nurses and patient satisfaction in the inpatient room. This study is a cross sectional analytic study and purposive sampling technique with a sample of 67 patients, collecting data using a questionnaire.The Chi-Square test results showed a significant relationship between caring nurses and patient satisfaction in the inpatient room with a p value of 0,045 (α = 0,05). Nurse caring attitude greatly affects patient satisfaction so it is expected that nurses or other health workers can be more sensitive, be responsive and respond well to patient complaints and show sincere care in helping patients recover

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