scholarly journals KUALITAS PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO

2018 ◽  
Vol 16 (1) ◽  
pp. 26
Author(s):  
Hafidh Leviyanto
Keyword(s):  
User Satisfaction ◽  
Quantitative Methods ◽  
Death Certificate ◽  
Birth Certificate ◽  
High School Education ◽  
Service Satisfaction ◽  
Service Users ◽  
Job Seekers ◽  
Civil Registration ◽  
The Family

Dispendukcapil to increase user service satisfaction in order to attract public enthusiasm in managing population administration. The ultimate goal of increasing user service satisfaction is to achieve the target of ownership of population documents and civil registration. The forms of activity innovation that are being promoted by Dispendukcapil Sidoarjo Regency in their regular services are the Package System. The Package System is the process of managing one deed document but getting one or two other documents automatically. The deed document includes a birth certificate, death certificate, marriage or divorce while the other two documents include the Family Card (KK) and the new ID Card (KTP). In this program, when someone arranges a birth certificate, he will automatically get a new KK. Another example, when someone takes care of a divorce certificate, then he automatically gets a new KK and KTP.Based on this background, the problems that can be formulated are how the dimensions of tangible, reliability, responsiveness, assurance, and empathy influence on the satisfaction of service users in the Population Office and Sidoarjo Regency Civil Registration? This study uses quantitative methods and used theories from Parasuraman and Berry Zeithaml who found that ten dimensions. The rezult are user satisfaction of Dispendukcapil Sidoarjo Regency service is influenced by 4 dimensions and supports the Pasuraman theory. The effect of the assurance dimension is not possible because this dimension is considered not too important by service users. This is in line with the characteristics of the Dispendukcapil respondents in Sidoarjo Regency who mostly earn Rp. 1.2 Million, with a high school education background and job seekers.

PENENTUAN DAERAH PRIORITAS PELAYANAN AKTA KELAHIRAN DENGAN METODE K-NN DAN K-MEANS

2020 ◽  
Vol 17 (1) ◽  
pp. 319-328
Author(s):  
Ade Muchlis Maulana Anwar ◽  
Prihastuti Harsani ◽  
Aries Maesya
Keyword(s):  
Nearest Neighbor ◽  
Information Gain ◽  
Birth Certificate ◽  
Population Data ◽  
Community Services ◽  
Birth Certificates ◽  
Similar Data ◽  
K Nearest Neighbor ◽  
Civil Registration ◽  
The Family

Population Data is individual data or aggregate data that is structured as a result of Population Registration and Civil Registration activities. Birth Certificate is a Civil Registration Deed as a result of recording the birth event of a baby whose birth is reported to be registered on the Family Card and given a Population Identification Number (NIK) as a basis for obtaining other community services. From the total number of integrated birth certificate reporting for the 2018 Population Administration Information System (SIAK) totaling 570,637 there were 503,946 reported late and only 66,691 were reported publicly. Clustering is a method used to classify data that is similar to others in one group or similar data to other groups. K-Nearest Neighbor is a method for classifying objects based on learning data that is the closest distance to the test data. k-means is a method used to divide a number of objects into groups based on existing categories by looking at the midpoint. In data mining preprocesses, data is cleaned by filling in the blank data with the most dominating data, and selecting attributes using the information gain method. Based on the k-nearest neighbor method to predict delays in reporting and the k-means method to classify priority areas of service with 10,000 birth certificate data on birth certificates in 2019 that have good enough performance to produce predictions with an accuracy of 74.00% and with K = 2 on k-means produces a index davies bouldin of 1,179.

scholarly journals IMPLEMENTASI ADMINISTRASI KEPENDUDUKAN DI KABUPATEN MERAUKE (Perspektif Pelayanan Kartu Tanda Penduduk, Akta Kematian dan Akta Kelahiran)

2016 ◽  
Vol 7 (2) ◽  
pp. 117-134
Author(s):  
Syahruddin Syahruddin
Keyword(s):  
Policy Implementation ◽  
Organizational Structure ◽  
Public Service ◽  
Death Certificate ◽  
Unit Area ◽  
Birth Certificate ◽  
Qualitative Approach ◽  
Civil Registration ◽  
Identity Card ◽  
Policy Work

This study aims to determine and describe (1) The policy implementation of public service based on Regional Regulation No. 4 of 2008 about Population Administration (Identity Card, Birth Certificate and Death Certificate). (2) The factors that affect the policy implementation among others, communication, resources, disposition, Organizational Structure in the implementation of the policy.This study used a qualitative approach to data collection techniques include interviews, documents and field observations using an interactive model of Miles and Huberman. The results showed that (1) the implementation of policy work unit area of Population and Civil Registration Merauke district in implementing the service population and civil registration services based Regional Regulation No. 4 of 2008 on Population Administration has not run optimally. (2) to implement policies by implementing policies Population Administration Office of Population and Civil Registration Merauke district in accordance with local regulations are still having problems and lack of coordination, especially in terms of communication, resources, disposition, and Organizational Structure.

scholarly journals PENENTUAN DAERAH PRIORITAS PELAYANAN AKTA KELAHIRAN DENGAN METODE K-NN DAN K-MEANS

2020 ◽  
Vol 17 (1) ◽  
pp. 319-328
Author(s):  
Ade Muchlis Maulana Anwar ◽  
Prihastuti Harsani ◽  
Aries Maesya
Keyword(s):  
Nearest Neighbor ◽  
Information Gain ◽  
Birth Certificate ◽  
Population Data ◽  
Community Services ◽  
Birth Certificates ◽  
Similar Data ◽  
K Nearest Neighbor ◽  
Civil Registration ◽  
The Family

Population Data is individual data or aggregate data that is structured as a result of Population Registration and Civil Registration activities. Birth Certificate is a Civil Registration Deed as a result of recording the birth event of a baby whose birth is reported to be registered on the Family Card and given a Population Identification Number (NIK) as a basis for obtaining other community services. From the total number of integrated birth certificate reporting for the 2018 Population Administration Information System (SIAK) totaling 570,637 there were 503,946 reported late and only 66,691 were reported publicly. Clustering is a method used to classify data that is similar to others in one group or similar data to other groups. K-Nearest Neighbor is a method for classifying objects based on learning data that is the closest distance to the test data. k-means is a method used to divide a number of objects into groups based on existing categories by looking at the midpoint. In data mining preprocesses, data is cleaned by filling in the blank data with the most dominating data, and selecting attributes using the information gain method. Based on the k-nearest neighbor method to predict delays in reporting and the k-means method to classify priority areas of service with 10,000 birth certificate data on birth certificates in 2019 that have good enough performance to produce predictions with an accuracy of 74.00% and with K = 2 on k-means produces a index davies bouldin of 1,179

PENENTUAN DAERAH PRIORITAS PELAYANAN AKTA KELAHIRAN DENGAN METODE K-NN DAN K-MEANS

2020 ◽  
Vol 17 (1) ◽  
pp. 319-328
Author(s):  
Ade Muchlis Maulana Anwar ◽  
Prihastuti Harsani ◽  
Aries Maesya
Keyword(s):  
Nearest Neighbor ◽  
Information Gain ◽  
Birth Certificate ◽  
Population Data ◽  
Community Services ◽  
Birth Certificates ◽  
Similar Data ◽  
K Nearest Neighbor ◽  
Civil Registration ◽  
The Family

Population Data is individual data or aggregate data that is structured as a result of Population Registration and Civil Registration activities. Birth Certificate is a Civil Registration Deed as a result of recording the birth event of a baby whose birth is reported to be registered on the Family Card and given a Population Identification Number (NIK) as a basis for obtaining other community services. From the total number of integrated birth certificate reporting for the 2018 Population Administration Information System (SIAK) totaling 570,637 there were 503,946 reported late and only 66,691 were reported publicly. Clustering is a method used to classify data that is similar to others in one group or similar data to other groups. K-Nearest Neighbor is a method for classifying objects based on learning data that is the closest distance to the test data. k-means is a method used to divide a number of objects into groups based on existing categories by looking at the midpoint. In data mining preprocesses, data is cleaned by filling in the blank data with the most dominating data, and selecting attributes using the information gain method. Based on the k-nearest neighbor method to predict delays in reporting and the k-means method to classify priority areas of service with 10,000 birth certificate data on birth certificates in 2019 that have good enough performance to produce predictions with an accuracy of 74.00% and with K = 2 on k-means produces a index davies bouldin of 1,179.

scholarly journals SISTEM INFORMASI SURVEI KEPUASAN PENGGUNA LAYANAN PADA KPPN BENGKULU MENGGUNAKAN BAHASA PEMROGRAMAN PHP DAN DATABASE MYSQL

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Arif Hamdani Puta ◽  
Asnawati Asnawati ◽  
Ricky Zulfiandry
Keyword(s):  
Information System ◽  
Customer Service ◽  
User Satisfaction ◽  
Service User ◽  
Service Satisfaction ◽  
Satisfaction Survey ◽  
Service Users ◽  
Consulting Services ◽  
Calculation Results ◽  
Long Time

ABSTRAKSelama ini untuk mengetahui kepuasan pengguna layanan, akan dilakukan survei kepuasan pengguna layanan dengan memberikan lembaran pertanyaan yang diisi oleh pengguna layanan pada saat berada di KPPN Bengkulu. Pertanyaan yang diberikan cukup banyak karena penilaian dilakukan dengan mengisi pertanyaan pada 5 kategori penilaian yaitu kinerja layanan pencairan dana, kinerja layanan bimbingan dan konsultasi, kinerja layanan konfirmasi surat setoran, kinerja layanan rekonsiliasi laporan keuangan (realisasi APBN), sarana dan prasarana. Dengan banyaknya pertanyaan yang harus diisi oleh pengguna layanan, sehingga membutuhkan waktu yang cukup lama untuk mengisi survei tesebut., dan survei tersebut juga tidak dapat dibawa pulang oleh pengguna layanan. Sistem informasi survei kepuasan pengguna layanan pada KPPN Bengkulu merupakan suatu aplikasi berbaris web yang dapat diakses dimana saja dan kapan saja secara online melalui link url website : www.kkpnbengkulusurvei.online. Sistem informasi survei kepuasan pengguna layanan pada KPPN Bengkulu dapat membantu proses survei yang dilakukan oleh penguna layanan setiap tahunnya. Hasil penilaian survei dari pengguna layanan akan dikalkulasikan untuk mendapatkan output berupa grafik dan hasil perhitungan rata-raa skor kepuasan pengguna layanan. Dari hasil kuisioner tersebut dapat disimpulkan bahwa sistem informasi survei kepuasan pengguna layanan dapat membantu pengguna layanan dalam mengisi survei, dan saran yang diberikan dari hasil kuisioner yaitu sistem informasi survei kepuasan pengguna layanan agar dapat disosialisasikan keseluruh penggun layanan.Kata Kunci :   Sistem Informasi, Survei Kepuasan, Pengguna Layanan, KPPN Bengkulu, PHP, MySQL ABSTRACTUser satisfaction survey by giving the question sheets filled by service users while in KPPN Bengkulu. The questions were given quite a lot because the assessment was done by filling in the questions on the 5 categories of assessments, namely the performance of the disbursement service, the performance of the guidance and consulting services, the performance of the deposit confirmation mail service, the performance of financial statement reconciliation service (realization of APBN), facilities and infrastructure. With so many questions that service users need to fill in, it takes a long time to complete the survey, and the survey also cannot be taken home by the service user. Information system of customer service satisfaction survey on KPPN Bengkulu is a web marching application that can be accessed anywhere and anytime by online through website url link: www.kkpnbengkulusurvei.online. Information system of service user satisfaction survey on KPPN Bengkulu can assist the survey process conducted by the service users every year. Survey assessment results from users of the service will be calculated to obtain graphical output and calculation results of user service satisfaction scores. From the results of the questionnaire can be concluded that the information system of service user satisfaction survey can help service users in filling the survey, and advice given from the results of the questionnaire is a system of customer service satisfaction survey information to be socialized throughout the service users.Keywords: Information  System, Satisfaction Survey, User Service, KPPN Bengkulu, PHP, MySQL

scholarly journals Kebijakan Pemerintah Daerah Dalam Perubahan Data Akta Kelahiran di Disdukcapil Kabupaten Karanganyar

2021 ◽  
Vol 9 (2) ◽  
pp. 16
Author(s):  
Abdullah Faqih Ashiddiqy
Keyword(s):  
Law Enforcement ◽  
Government Policy ◽  
Birth Certificate ◽  
Government Policies ◽  
Community Factors ◽  
Name Change ◽  
Civil Registration ◽  
Inhibitory Factors ◽  
The Family ◽  
District Government

<p>This study aims to find out the main causes of birth certificate data changes in the Population and Civil Registration Office of Karanganyar Regency, to know the policies of the Karanganyar District Government in the settlement of cases of changes in birth certificate data, and to know the inhibitory factors and supporting local government policies in resolving cases of changes in birth certificate data in Karanganyar Regency.In this study used an empirical juridical approach. With data collection techniques through observation, interview, and documentation studies. The results showed that the main cause of the name change case as in the Court Determination No. 2/Pdt.P/2021/PN Krg name change on the birth certificate was done because the applicant is better known in his residential environment as Antok Saryanto than Saryanto.Then in the case of correcting the name of the parent on the birth certificate in the name of Esti Rahayu the correction was done because there was an error in writing the name of the parent, Sumarsih should be Sunarsih as written on the Family Card and the parent's Marriage Certificate. Karanganyar District Government Policy in resolving cases of changes in birth certificate data in accordance with the provisions in the legislation The inhibitory factors of this policy are cultural factors and community factors. Supporting factors are legal factors, law enforcement factors, and facilities or facilities factors.</p>

THE EFFECT OF LOCATION AND FACILITIES SERVICES USER SATISFACTION CONTAINER LOADING AND UNLOADING IN PORT OF INDONESIA IV (Persero) BRANCH MERAUKE

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Tarsisius Kana
Keyword(s):  
Customer Satisfaction ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Service User ◽  
Hypothesis Test ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Service Users ◽  
Significance Level ◽  
Loading And Unloading

The Influence of Location and Facilities Against Satisfaction of Container Unloading Service User at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.This study aims to determine how much influence the location and facilities to the satisfaction of service users. Locations have indicators: access, visibility, traffic and facilities have indicators: organizational characteristics and objectives, land availability and space and space requirements, flexibility, aesthetic factors, communities and the environment, construction and operation costs while service user satisfaction has indicators: customer satisfaction , dimensions of customer satisfaction, confirmation of expectations, repurchase interest, willingness to recommend, customer dissatisfaction.The method used in this research is quantitative method by using the technique of processing descriptive data, data collecting technique with interviews, questionnaires and literature study. Sampling technique used incidental sampling. The measurement using likert scale and processed using SPSS version 23 program to calculate the validity and reliability test, calculate hypothesis test that is t test, f test and coefficient of determination. The result of research shows that location and facility variables together have a positive influence on service user satisfaction at PT Pelabuhan Indonesia IV (Persero) Merauke Branch. This can be proven from the result of F count 39.984> 3.11 with significance level 0.000 ≤ 0.05, then Ho is rejected Ha accepted. Itcan be concluded there is a positive and significant relationship between location and facility to the satisfaction of service users of loading and unloading of containers at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.The result of research shows that location and facility variables together have a positive influence on service user satisfaction at PT Pelabuhan Indonesia IV (Persero) Merauke Branch. This can be proven from the result of F count 39.984> 3.11 with significance level 0.000 ≤ 0.05, then Ho is rejected Ha accepted. It can be concluded there is a positive and significant relationship between location and facility to the satisfaction of service users of loading and unloading of containers at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.

scholarly journals To improve the communication between a community mental health team and its service users, their families and carers

2020 ◽  
Vol 9 (4) ◽  
pp. e000914
Author(s):  
Priyalakshmi Chowdhury ◽  
Amir Tari ◽  
Ola Hill ◽  
Amar Shah
Keyword(s):  
Mental Health ◽  
Community Mental Health ◽  
User Satisfaction ◽  
Service User ◽  
Service Users ◽  
Not Given ◽  
Community Mental Health Team ◽  
Mental Health Team ◽  
Specialist Registrar ◽  
Health Team

This article describes the application of quality improvement (QI) to solve a long-standing, ongoing problem where service users or their carers felt they were not given enough information regarding diagnosis and medication during clinic assessments in a community mental health setting. Service users and carers had shared feedback that some of the information documented on clinic letters was not accurate and the service users were not given the opportunity to discuss these letters with the clinician. The aim of this QI project was to improve the communication between the community mental health team (CMHT) and service users and their carers. Wardown CMHT volunteered to take on this project. The stakeholders involved were the team manager and deputy manager, the team consultant, the team specialist registrar, team administrative manager, two carers and one service user. The project had access to QI learning and support through East London NHS Foundation Trust’s QI programme. The team organised weekly meetings to brainstorm ideas, plan tests of change to review progress and to agree on the next course of action. The outcome was an increase in service user satisfaction from 59.9% to 78% over a period of 6 months, and a reduction in complaints to zero.

Human rights of people with mental illness diagnosis: perceptions among service users, family members and health professionals in Tunisia

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mayssa Rekhis ◽  
Sami Ouanes ◽  
Abir Ben Hamouda ◽  
Rym Rafrafi
Keyword(s):  
Mental Illness ◽  
Human Rights ◽  
Family Members ◽  
Mental Illnesses ◽  
Service Users ◽  
Content Type ◽  
People With Mental Illness ◽  
The Family ◽  
The Right ◽  
Main Factor

Purpose This study aims to assess the awareness about the rights of people with mental illness in the main psychiatric hospital in Tunisia among the service users, the family members and the staff. Design/methodology/approach The Convention of Rights of People with Disabilities mandates that State Parties initiate and maintain campaigns and human rights training to promote understanding of the rights of people with mental illnesses, considered as a main factor for their fulfillment. Service users, family members and staff evaluated, through a survey, the importance of ten rights for persons with mental illness, stated in the convention. Findings Disparities were found in the perception of the different rights by and between the three groups. The highest levels of awareness were associated with the freedom from torture or degrading treatment and the right to live with dignity and respect, whereas the lower importance were assigned to the right to participation in recovery plans, to give consent and to exercise legal capacity. Originality/value The lack of awareness and the poor perception of rights of people with mental illness is one of the barriers to their achievement. More training and awareness raising is necessary.

Persepsi Kreditur dan PPAT Terhadap Kualitas Layanan Hak Tanggungan Terintegrasi Secara Elektronik

Tunas Agraria ◽  
2020 ◽  
Vol 3 (3) ◽  
Author(s):  
I Made Dwi Gunarta ◽  
Akur Nurasa ◽  
Sukmo Pinuji
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Service User ◽  
Service Users ◽  
User Perception ◽  
Excellent Service ◽  
Efficiency And Effectiveness ◽  
Citizen Support

The success of the Badung Regency Land Office in issuing HT-el Certificate, the first in Indonesia cannot be separated from the support of the Creditors and PPAT as the main users of HT-el Services. This innovation is an effort to realize the digitalization of services and overcome various existing weaknesses. Creditors and PPAT as the main users are important instruments in providing an overview of HT-el service quality, because basically the success of an organization in providing a service depends on how well the perception of service users will reflect the level of user satisfaction and the profitability of the organization. HT-el Service User Perception (Creditor and PPAT) assessed using the e- Govqual Method illustrates that the Quality of HT-el Services at the Badung District Land Office is very good, this is evidenced by positive responses to the Efficiency, Trust and Realibility as well as Citizen Support. This is an effort to create excellent service in the land sector based on the principles of efficiency and effectiveness in implementing activities.

Sign in / Sign up

Export Citation Format

Share Document