scholarly journals Pengaruh Corporate Social Responsibility (CSR), dan Kualitas Produk Terhadap, Citra Bank dan Keputusan Menabung di BNI Syariah Kota Kediri

2016 ◽  
Vol 3 (02) ◽  
Author(s):  
Djunaedi .
Keyword(s):  
Product Quality ◽  
Structural Equation ◽  
Strong Influence ◽  
Equation Model ◽  
Sem Analysis ◽  
Image Improvement ◽  
Saving Decisions ◽  
Corporate Social ◽  
The Relationship ◽  
Good Product Quality

This research talked about the client decision to save on BNI Sharia in Kediri Town ofEast Java. This study was focused on bank image improvement model and Saving Decisionbased on CSR, and Product Quality. From the testing results on the model in this research,by using random sampling, structural equation model (SEM) analysis, and the assistancesoftware Amos 20, on 150 respondents, it was able to explain the relationship betweenCSR, Product Quality, and Bank Image on the Saving Decision at Bank BNI Sharia inKediri Town of East Java. In this research, it was obtained a strong influence of CSR onBank Image, amounting to 0.286, and a strong influence of the bank image on the clientsaving decision, that is of 0.780, this case showed that, with the rise of CSR, it will raisethe Bank Image, which in turn raised the Decision Saving of clients. In this research, italso obtained a strong influence of product quality on the Bank Image, amounting to 0.327,this case showed that, with good product quality, it will raise the Saving Decisions ofclients, through Bank Image. While the correlation between CSR and saving decision wasinsignificant.Keywords: CSR, Product Quality, Bank Image, Saving Decision

scholarly journals ANALYSIS OF CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION IN KEDAI COFFEE (Case Study of SMEs in Jakarta Indonesia)

2020 ◽  
Vol 1 (6) ◽  
pp. 954-969
Author(s):  
Agung Hudaya
Keyword(s):  
Customer Satisfaction ◽  
Correlation Analysis ◽  
Product Quality ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Descriptive Analysis ◽  
Equation Model ◽  
Sem Analysis ◽  
Analysis Techniques

The purpose of this study is to find out how product quality, price, customer satisfaction on customer loyalty and how much influence the product quality, price, on customer satisfaction has implications for customer loyalty. This study is a census, the number of objects in the population with 100 respondents. The research method used in this research is descriptive analysis method. Data analysis techniques used are correlation analysis techniques and SEM (structural equation model) analysis techniques. Correlation analysis techniques to determine the relationship between variables, while SEM analysis techniques to determine how much influence the independent variable has on the dependent variable. The software used to process and analyze data from this study is Smart PLS version 3.0.

Benefits of corporate social responsibility

2018 ◽  
Vol 35 (3) ◽  
pp. 277-286 ◽  
Author(s):  
Sarah Alhouti ◽  
Giles D’Souza
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Structural Equation ◽  
Equation Model ◽  
Mediation Effect ◽  
Chi Square ◽  
Content Type ◽  
Chi Square Test ◽  
Corporate Social ◽  
The Relationship

Purpose The purpose of this paper is to determine how consumers benefit from corporate social responsibility (CSR) and whether spiritual benefits are a stronger outcome of CSR. Design/methodology/approach Items for values are developed and tested prior to their inclusion in an experiment that manipulates the presence and absence of CSR. A structural equation model is used to test the mediation effect of perceived value on the relationship between CSR and consumer outcomes. A chi-square test is used to compare the magnitude of the significant effects. Findings CSR influences spiritual, status, efficiency and aesthetic benefits equally. Spiritual benefits is a stronger predictor of attitude and personal satisfaction than efficiency and status benefits. Originality/value Conceptual and qualitative findings in the literature demonstrate that CSR is associated with spiritual benefits. This study quantitatively tests not only how CSR influences various benefits but also how those effects compare to the relationship between CSR and spiritual benefits. The examination of the effect of CSR benefits on consumer outcomes reveals that the types of benefits do not have identical effects.

scholarly journals Does Corporate Social Responsibility Affect Consumers’ Purchase Intention in Retailing Industry in Hong Kong?

2021 ◽  
pp. 1-16
Author(s):  
Anthony Tik-Tsuen Wong
Keyword(s):  
Hong Kong ◽  
Corporate Reputation ◽  
Purchase Intention ◽  
Structural Equation ◽  
Quantitative Research ◽  
Equation Model ◽  
Consumer Trust ◽  
Retail Managers ◽  
Corporate Social ◽  
The Relationship

Hong Kong has been known as a shopping paradise that attracts tourists from all over the world. However, in recent years, the retailing industry in Hong Kong has fallen into dire straits and it will be facing more challenges in the future. Therefore this research aims to study the determinants affecting consumers’ purchase intention in the retailing industry in Hong Kong. There are five variables proposed. The independent variables include value-driven motive of CSR and perceived CSR. The dependent variable is purchase intentions. Corporate reputation and consumer trust are both independent and dependent variables. Quantitative research method was used. Data was collected in Hong Kong with convenience sampling method in collecting responses from all adults. Online questionnaires using a 5-point Likert scale are distributed through social media. The questionnaire encompassing 22 items in measuring the five constructs in this research model, eventually, there are 249 effective responses applied in this research. Partial least squares structural equation model (PLS-SEM) shows that five out of six hypotheses are found to be supported except the hypothesis concerning the relationship between value-driven motive and purchase intention. The research reveals that there is a positive relationship between perceived CSR, corporate reputation, consumer trust with purchase intention. At the same time, perceived CSR is positively related to corporate reputation, and corporate reputation is positively related to consumer trust. The research gives a good theoretical framework to further research especially in CSR. For managerial issues, retail managers are recommended to identify and promote CSR activities that best reflect their particular product or service. This will ultimately benefit Hong Kong's retailing industry as a whole.

scholarly journals Analysis the Dimension of CSR Towards the Relationship Between Psychological Contract and Knowledge Sharing

2018 ◽  
Vol 2 (2) ◽  
pp. 107
Author(s):  
Tiara Puspa ◽  
Noval Juan Wijaya
Keyword(s):  
Corporate Social Responsibility ◽  
Knowledge Sharing ◽  
Structural Equation Model ◽  
Psychological Contract ◽  
Structural Equation ◽  
Equation Model ◽  
Media Industry ◽  
Positive Relation ◽  
Corporate Social ◽  
The Relationship

This research aims to analyze the dimension of corporate social responsibility (consisting of legal and economic) and its relationship to psychological contract, as well as the psychological contract that has relation to knowledge sharing. The object of this sample is employee’s PT Television Transformation Indonesia (Trans TV) in Jakarta. To test the hypotheses, this study distributed 265 surveys. Among these, 10 surveys were excluded because of incomplete responses. A total of 255 surveys were Analyzed by using the method of Structural Equation Model (SEM). The result shows that legal CSR and Economic CSR has no relation with psychological contract, but the psychological contract has significantly, the positive relation to knowledge sharing. Further research can take another sample from the different media industry.

scholarly journals The Relationship Between Suicidal Ideation and Parental Attachment Among Adolescents: The Mediator of Anhedonia and Peer Attachment

2021 ◽  
Vol 12 ◽  
Author(s):  
Yaru Guo ◽  
Yifu Ji ◽  
Yunheng Huang ◽  
Man Jin ◽  
Yanting Lin ◽  
...  
Keyword(s):  
Suicidal Ideation ◽  
Structural Equation ◽  
Parental Attachment ◽  
Demographic Characteristic ◽  
Poor Quality ◽  
Equation Model ◽  
Sem Analysis ◽  
Peer Attachment ◽  
The Relationship

Background: Previous studies had shown that poor quality of early parental attachment is a risk factor for suicide, but few have focus on the mechanism between suicidal ideation and parental attachment. The aim of this study was to explore how parental attachment, anhedonia, and peer attachment were associated with suicidal ideation in adolescents.Method: Participants were enrolled in middle schools, in Hefei, Anhui, China. All participants completed socio-demographic characteristic and standard assessments on parental attachment, peer attachment, anhedonia, and suicidal ideation by paper surveys. The effect of parental attachment on suicidal ideation mediated by anhedonia and peer attachment was analyzed by a structural equation model (SEM) using SPSS AMOS 23.0.Results: The SEM analysis revealed that the standard total effect of parental attachment on suicidal ideation was −0.137 (Z=−27.00, 95% confidence interval [CI; −0.147, −0.127], p<0.001), with a direct effect of parental attachment on suicidal ideation of −0.107 (Z=−21.40, 95% CI [−0.117, −0.098], p<0.001), while the indirect effects were−0.002 (Z=−3.33, 95% CI [−0.003, −0.002], p<0.001) in the pathway of parental attachment-anhedonia-peer attachment-suicidal ideation, −0.019 (Z=−19.00, 95%CI [−0.022, −0.017], p<0.001) in the pathway of parental attachment-anhedonia-suicidal ideation, and−0.008 (Z=−7.00, 95% CI [−0.010, −0.007], p<0.001) in the pathway of parental attachment-peer attachment-suicidal ideation.Conclusion: The study suggested that parental attachment could directly influence suicidal ideation and indirectly influence suicidal ideation via anhedonia and peer attachment. The results emphasized the importance of attachment in infancy and verified the feasibility of intervention on anhedonia and peer attachment to prevent suicidal ideation.

scholarly journals The Importance of Sustainable Practices in Value Creation and Consumers’ Commitment with Companies’ Commercial Format

2020 ◽  
Vol 12 (23) ◽  
pp. 9852
Author(s):  
David Servera-Francés ◽  
María Fuentes-Blasco ◽  
Lidia Piqueras-Tomás
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Structural Equation ◽  
Perceived Value ◽  
Equation Model ◽  
Customer Commitment ◽  
Customer Perceived Value ◽  
Key Variables ◽  
Corporate Social ◽  
The Relationship

Sustainable economic models are essential for any economic sector of the country. Companies must manage their relationships with the agents involved in their economic activity through a strategy based on dialogue and the constant pursuit of a balance among economic, social and environmental interests. In this regard, there has been an increase in customers’ interest in products or businesses that display a comparatively higher commitment with workers, the environment, or society as a whole. This study aims at gaining further insight into the relationship between the committed customer and the company by analyzing the influence of corporate social responsibility on key variables such as customer perceived value or customer commitment as regards its engagement dimension (customer motivations). In order to reach this goal, we perform a review of the literature, followed by a structural equation model that incorporates said variables. This model is tested on a sample of 707 customers of supermarkets and hypermarkets. The results confirm that Corporate Social Responsibility (CSR) directly affects commitment and that customer perceived value influences both variables (CSR and commitment). In addition, the study confirms the indirect effect of perceived value on customers’ commitment with the commercial format, which is mediated by CSR.

scholarly journals Corporate Social Responsibilities of Food Processing Companies in Vietnam from Consumer Perspective

2019 ◽  
Vol 12 (1) ◽  
pp. 71 ◽  
Author(s):  
Phuong-Mai Nguyen ◽  
Nam D. Vo ◽  
Nguyen Phuc Nguyen ◽  
Yongshik Choo
Keyword(s):  
Food Processing ◽  
Structural Equation ◽  
Sem Analysis ◽  
Primary Data ◽  
Socially Responsible ◽  
The Sustainable Development ◽  
Consumer Perspective ◽  
Development Goals ◽  
Corporate Social ◽  
The Relationship

Corporate social responsibility (CSR) has been receiving increasing attention in the international community since the Sustainable Development Goals (SDGs) emphasise effective corporate partnership. CSR is one of the most critical instruments linking corporate activities to the SDGs. Among various stakeholders, consumers can play an essential role in motivating companies to become socially responsible. However, there is little evidence from developing countries about the linkage between CSR and consumers. This paper, therefore, examines the relationship between consumers’ perception of a company’s CSR practices and their attitudes towards and intentions on purchasing its goods with empirical evidence from the Vietnamese food industry. The primary data was collected from 622 consumers using processed food in a self-administered survey in Northern Vietnam. Based on the structural equation modelling (SEM) analysis, this study shows that perception of CSR toward community has the most substantial influence on consumers’ attitude, followed by the perception of CSR toward employees and perception of fair operating practices responsibility. Although Vietnamese consumers have knowledge of the CSR in the food processing industry, their response to either good or bad CSR practices is still insufficient. Hence, the Vietnamese government and civil society should actively intervene to strengthen CSR regulations and enhance consumers’ CSR awareness.

Impact of Internal CSR Perception on Affective Organisational Commitment among Bank Employees

2020 ◽  
Vol 25 (2) ◽  
Author(s):  
Luu Tien Dung
Keyword(s):  
Structural Equation ◽  
Affective Commitment ◽  
Equation Model ◽  
Primary Data ◽  
Research Model ◽  
Organisational Commitment ◽  
Bank Employees ◽  
Management Policies ◽  
Corporate Social ◽  
The Relationship

The present study aims to investigate the relationship between perceived internal corporate social responsibility (CSR) practices and affective organisational commitment. Based on a primary data sample of 300 bank employees, a structural equation model (SEM) was developed to test the research hypotheses. The results indicated that the research model fitted well with the empirical data. The findings show that employee perception of internal CSR dimensions was significantly related to affective organisational commitment. Therelationship between affective commitment and internal CSR was also investigated within a model that moderates effects on employee gender. This study provides an understanding that motivations could encourage employee’s affective commitment, which might translate to effective human resource management policies.

Pengaruh Kualitas Layanan Dan Relationship Marketing Terhadap Loyalitas Nasabah Pada Bank Jatim Cabang Perak Surabaya

2016 ◽  
Vol 3 (02) ◽  
Author(s):  
Feliks Anggia B.P ◽  
Nurul Eka Rachmawati ◽  
Hotman Panjaitan
Keyword(s):  
Service Quality ◽  
Key Words ◽  
Relationship Marketing ◽  
Structural Equation Model ◽  
Random Sampling ◽  
Structural Equation ◽  
Equation Model ◽  
Sem Analysis ◽  
Good Relationship ◽  
The Relationship

This research talked about client loyalty in the East Java Bank of Perak Branch,Surabaya. This research was focused on the enhancement of client loyalty based on theservice quality, and relationship marketing. From the testing results on the model in thisresearch, by using random sampling, structural equation model (SEM) analysis, and theassistance of software Amos 20, on 100 respondents, it able to explain the correlationbetween service quality and relationship marketing on the client loyalty in the East JavaBank of Perak Branch, Surabaya. Results of research showed that 1) Service qualitysignificantly affects the Relationship Marketing. 2) Service quality significantly affects theclient loyalty. 3) Relationship Marketing of the East Java Bank of Perak Branch, Surabaya,significantly affects the client loyalty. 4) Service quality significantly affects the clientloyalty, indirectly through the relationship marketing of the East Java Bank of PerakBranch, Surabaya.In this research, it was found the Determination Coefficient (R²) of 0.591, this case showsthat, with the maximal service, and the good relationship marketing between the bank andthe clients will encourage the client loyalty increase of 59.1%.Key words: Service Quality, Relationship Marketing, and Loyalty.

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