scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS CIBITUNG KABUPATEN SUKABUMI

2019 ◽  
Vol 5 (2) ◽  
pp. 99
Author(s):  
Engkus Engkus
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Data Processing ◽  
Community Health ◽  
Health Center ◽  
Community Health Center ◽  
Strong Relationship ◽  
Questionnaire Data ◽  
Validity And Reliability ◽  
Relationship Of

The main problem of Cibitung’s Community Health Center in Sukabumi Regency is the lack of service quality caused by human resources, facilities, and referrals that have not been optimal yet. The research aims to analyze the influence of service quality on patient satisfaction. The method of the research is the quantitative approach with associative method to analyze two variables, namely service quality and patient satisfaction. The results of the research indicate that the validity and reliability tests are valid and reliable with value of r table 0.195. The results of questionnaire data processing and the answers of respondents regarding service quality show the effective criteria 82.4%. The results of questionnaire data processing and the answers of respondents regarding patient satisfaction show the effective criteria 81.4%. The t test indicates that value of t > t table is obtained (11.955 > 1.988). It means that there is partially a significant influence of service quality on patient satisfaction, then Ho is rejected. The correlation analysis of R obtains 0.772, indicating that there is a strong relationship of service quality to patient satisfaction. The result of coefficient determination obtains R square score 0.596 or 59.6%, therefore the contribution percentage of service quality variable to patient satisfaction variable is 59.6%, included in the high effective criteria. The conclusion is that there is a strong influence of service quality on patient satisfaction in Cibitung’s Community Health Center of Sukabumi Regency.Keywords: Facilities, Patient Satisfaction, Service Quality.

scholarly journals Effect of Health Service Quality Toward Patients Satisfaction

2021 ◽  
Vol 2 (1) ◽  
pp. 63-72
Author(s):  
Jeny Riska Vatica ◽  
Nur’aini Nur’aini ◽  
Masnelly Lubis
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Community Health ◽  
Health Center ◽  
Community Health Center ◽  
Technical Competence ◽  
Human Relations ◽  
Health Service Quality

The quality of service at the Community Health Center (Puskesmas) is an important factor in creating patient satisfaction. The results of measuring patient satisfaction that are objective and accurate can assist the health center in formulating a better form of service. The purpose of this study was to determine and analyze the effect of health service quality on outpatient satisfaction. This type of research is an analytic survey with a cross sectional approach using primary data with questionnaires and secondary data from Community Health Center (Puskesmas) reports. The population in this study were patients who had outpatient visits from January to July 2020 with a total sample of 99 people who were determined using the accidental sampling method. The analysis used univariate, bivariate and multivariate analysis. Chi square test results showed that technical competence (p = 0.001 <0.05), effectiveness (p = 0.002 <0.05), human relations (p = 0.000 <0.05), comfort (p = 0.099> 0, 05) and timeliness (p = 0.001 <0.05). The logistic regression test shows that the variable that most influences patient satisfaction is the relationship between humans with an Exp (B) value of 4.195. The conclusion of this research is that technical competence, effectiveness, human relations and timeliness have a relationship with patient satisfaction, while comfort has no relationship with patient satisfaction. Efforts are needed to improve the quality of outpatient services by establishing a harmonious relationship between health workers and patients in order to achieve services that are able to satisfy patients.

scholarly journals Assessing Intrinsic Mechanism of Service Quality Factors and it Effect on Patient Retention in Ghanaian Private Hospitals

2021 ◽  
pp. 28-41
Author(s):  
Jonathan Banahene ◽  
Baozhen Dai ◽  
Maxwell Opuni Antwi ◽  
Jonathan Kissi
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Strong Relationship ◽  
Healthcare Facility ◽  
Quality Factors ◽  
Validity And Reliability ◽  
Private Hospitals ◽  
South Central ◽  
Intrinsic Mechanism ◽  
Patient Retention

The achievement of patient retention by a healthcare facility can be established by the provision of quality service delivery. The main objective of this paper is to assess the intrinsic mechanism of service quality factors and it effect on patient retention in Ghanaian private hospitals. The sample size of the study was 880 patients. Data collection was done among inpatient and outpatients of four selected private hospitals in the Ashanti region of Ghana. Due to population density of private hospitals, most of the respondents hailed from the Greater Accra, Ashanti, Western-South, Central and Eastern Regions from Ghana. The questionnaires used for the study were made up of 37 items that include 33 items on intrinsic mechanism of service quality; two items on trust and 4 items of patient satisfaction were use as mediators of service quality factors and patient retention, lastly, 4 items on Patient retention. The validity and reliability of the data was confirmed. SPSS statistical software and WarpPLS software were use to analysis the data. It was revealed that there is a strong relationship between the factors of service quality (Empathy, Safety, Improvement of care and Efficient) and patient retention. The mediators (trust and patient satisfaction) shown positive significant between factors service quality and patient retention. This study recommends that if private hospitals management pays much attention to the above factors of service quality, they are going to retain most of their patients. This paper further stress that trust and patient satisfaction should be the benchmark of every private hospitals to retain their patients.

scholarly journals THE EFFECT OF IMAGE AND SERVICE QUALITY ON CUSTOMER COMMITMENT WITH TRUST MEDIATION (A Study at PUSKESMAS In-Patients, Jakenan, Regency of PATI)

2014 ◽  
Vol 13 (2) ◽  
Author(s):  
R.A. Marlien ◽  
Alimuddin R R ◽  
Ali Muslihin
Keyword(s):  
Service Quality ◽  
Community Health ◽  
Health Center ◽  
Community Health Center ◽  
Community Health Service ◽  
Health Centers ◽  
Service Center ◽  
The Public ◽  
Customer Commitment ◽  
Patient Service

Community health center as a community health service center has an important value in building a healthy and productive society. The existence of in-patient service at a public health center has been highly expected by the public who suffer from illnesess. The general public expects the nearest health center to resolve arising issues related to their illnesses. The purpose of this study was to test the effect of the Image and the Service Quality on Customer Commitment with Trust mediation. The data compiled were analysed by Linear Regression. The findings show that the Image and Service Quality significantly show a direct effect to Trust and Customer Commitment, but the Trust variable do not mediated Image and Customer Commitment. The majority of in-patients are farmers and they are more likely to feel safe and confident when treated in health centers.

scholarly journals Analysis of Fertile Age Couples Interest Using IUD as a Contraception Method Based on Factors Affecting in Sugihwaras Public Health Center

2020 ◽  
Vol 4 (1) ◽  
pp. 279-284
Author(s):  
Puji Lestari ◽  
Byba Melda Suhita ◽  
Katmini Katmini
Keyword(s):  
Service Quality ◽  
Community Health ◽  
Health Center ◽  
Family Support ◽  
Community Health Center ◽  
Dominant Factor ◽  
P Value ◽  
Contraceptive Device ◽  
Independent Variables ◽  
Work Area

CCA interest in using an IUD as an IUD (Contraception Tool in the Womb) in the work area of ​​the Sugihwaras Community Health Center is still low. This is caused by several factors. The purpose of this research is to find out the most dominant factor influencing CCA interest in using an IUD as a contraceptive device in the work area of ​​the Puskesmas Sugihwaras Bojonegoro. The design of this study used an observational method with a cross sectional approach. With a population of all couples of childbearing age who use the IUD as a contraceptive in the work area of ​​the Sugihwaras Health Center, which is 175 people. By using purposive sampling technique obtained a sample size of 122 respondents. The independent variables in this study were acceptor confidence, service quality, environmental culture, and family support. While the dependent variable is CCA interest in using an IUD as a contraceptive. The results showed that the p value for the acceptor confidence variable was 0.017 <0.05 so that the acceptor confidence variable had an influence on the acceptor's interest. P value of service quality 0,000 <0.05 so that service quality variables have an influence on the acceptor's interest. P value of environmental culture 0.035 <0.05 so that environmental culture has an influence on the acceptor's interest. P value of family support 0.001 <0.05 so that family support has an influence on the acceptor's interest. Of all the independent variables that have the strongest signification value is service quality. So the hypothesis is accepted. That means that service quality is the factor that has the most influence on CCA interest in using an IUD as a contraceptive in the work area of ​​the Sugihwaras Community Health Center.

scholarly journals The Effect of Service Quality and Facilities on Patient Satisfaction (Study at the Tanah Sepenggal Health Center in Bungo District)

2020 ◽  
Vol 10 (3) ◽  
pp. 190
Author(s):  
Tarjo Tarjo
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Community Health Center ◽  
Sampling Technique ◽  
Statistical Test ◽  
Test Results ◽  
Cross Sectional ◽  
Study Population ◽  
Positive Effect

This study was to examine and explain the effect of service quality and facilities on patient satisfaction in the Tanah Sepenggal Community Health Center in Bungo Regency, Jambi Province. The research method used is cross-sectional. The study population was all patients while the sample was 120 respondents but 98 respondents could be tested because there were 22 instruments that were not filled in completely so they were not included in the analysis. The sampling technique uses confinance sampling. The data analysis method uses multiple linear regressions with the help of the IBM SPSS Statistics version 20 of the software.The statistical test results partially service quality variables consisting of tangible (X1), reliability (X2) responsiveness (X3) assurance (X4) empathy (X5) have no significant effect on patient satisfaction and facilities (X6) have a significant positive effect on patient satisfaction. Statistical test results simultaneously have a positive and significant effect on patient satisfaction.

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