scholarly journals The Effect of Service Quality and Facilities on Patient Satisfaction (Study at the Tanah Sepenggal Health Center in Bungo District)

2020 ◽  
Vol 10 (3) ◽  
pp. 190
Author(s):  
Tarjo Tarjo
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Community Health Center ◽  
Sampling Technique ◽  
Statistical Test ◽  
Test Results ◽  
Cross Sectional ◽  
Study Population ◽  
Positive Effect

This study was to examine and explain the effect of service quality and facilities on patient satisfaction in the Tanah Sepenggal Community Health Center in Bungo Regency, Jambi Province. The research method used is cross-sectional. The study population was all patients while the sample was 120 respondents but 98 respondents could be tested because there were 22 instruments that were not filled in completely so they were not included in the analysis. The sampling technique uses confinance sampling. The data analysis method uses multiple linear regressions with the help of the IBM SPSS Statistics version 20 of the software.The statistical test results partially service quality variables consisting of tangible (X1), reliability (X2) responsiveness (X3) assurance (X4) empathy (X5) have no significant effect on patient satisfaction and facilities (X6) have a significant positive effect on patient satisfaction. Statistical test results simultaneously have a positive and significant effect on patient satisfaction.

scholarly journals HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN DIRUANGAN POLI UMUM PUSKESMAS BUKITTINGGI

2017 ◽  
Vol 2 (1) ◽  
pp. 45
Author(s):  
Aida - Andriani
Keyword(s):  
Health Care ◽  
New York ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Statistical Test ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Improve Service Quality

<p><em>This research is a</em><em> type of research used in this study is an analytic survey with cross sectional approach. The population in this study were all patients who register at the registration booth at the health center </em><em>tigo baleh</em><em> 2014</em><em>, with a sample size of 65 responden.Teknik sampling conducted by accidental sampling. Data was collected through questionnaires. The statistical test used is the Chi-square test.Results were obtained from 65 respondents who have a high service quality, there are more than most of the 38 people with the percentage (58.5%) respondents who get satisfaction and lower service quality are getting less than half of the 24 people with the percentage (36.9%) get satisfaction. Based on the statistical test obtained p value = 0.035 so when compared with a = 0.10, the p value &lt;a (0.035 &lt;0.10) it can be concluded there is a correlation between the provision of quality primary health care with patient satisfaction tigo Baleh in 2014. Based on the analysis results, we can conclude that there is a relationship with the quality of health care in the patient room satisfaction Poly Public Health Center New York City, is expected to remain on health officials to improve service quality in order to achieve patient satisfaction when treatment visit.</em></p><p><em>Mutu pelayanan dalam kesehatan sangat mempengaruhi kepuasan pasien.</em><em>Penelitian ini merupakan penelitian Jenis penelitian yang digunakan dalam penelitian ini adalah survey analitik dengan menggunakan pendekatan cross sectional. Populasi dalam penelitian ini adalah seluruh pasien yang mendaftar pada loket pendaftaran di Puskesmas Tigo Baleh Bukittinggi tahun 2014, dengan jumlah sampel 65 responden.Teknik pengambilan sampel dilakukan dengan Accidental Sampling. Pengumpulan data dilakukan dengan kuesioner. Uji statistik yang digunakan adalah uji Chi-square.</em><em> </em><em>Hasil penelitian diperoleh dari 65 orang responden yang mendapatkan mutu pelayanan tinggi terdapat lebih dari sebagian yaitu 38 orang dengan persentase (58.5%) mendapatkan kepuasan dan responden yang mendapatkan mutu pelayanan rendah terdapat kurang dari separoh  yaitu  24 orang dengan presentase (36.9%) mendapatkan kepuasan.</em><em> </em><em>Berdasarkan uji statistik didapatkan   p value  = 0,067 sehingga bila dibandingkan dengan a = 0,10 maka  p value &lt; a ( 0,035 &lt; 0,10 ) maka dapat ditarik kesimpulan ada hubungan antara pemberian mutu pelayanan dengan kepuasan pasien dipuskesmas tigo baleh Bukittinggi tahun 2014.</em><em> </em><em>Berdasarkan hasil analisis tersebut dapat disimpulkan bahwa terdapat hubungan</em><em> mutu pelayanan kesehatan dengan kepuasan pasien di ruangan Poli Umum Puskesmas Tigo Baleh Bukittinggi, diharapkan kepada petugas kesehatan agar tetap meningkatkan mutu pelayanan agar tercapainya kepuasan pasien ketika kunjungan berobat.</em></p>

scholarly journals MUTU PELAYANAN STANDAR PELAYANAN MINIMAL (SPM) PENDAFTARAN PASIEN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN (TPPRJ) PUSKESMAS NGALIYAN KOTA SEMARANG

2020 ◽  
Vol 8 (3) ◽  
pp. 210-216
Author(s):  
Faik Agiwahyuanto ◽  
Ferdiansyah Hari Noegroho
Keyword(s):  
Service Quality ◽  
Health Center ◽  
Community Health Center ◽  
Sampling Technique ◽  
Total Sample ◽  
Analysis Data ◽  
Outpatient Services ◽  
Cross Sectional ◽  
Time Service ◽  
Old Patients

Background: Minimum Service Standards (SPM) in outpatient services at the Ngaliyan Community Health Center reads the standard time to serve old patients ie 5 minutes while patients are only 7 minutes. Based on the initial survey of 10 outpatients in the Ngaliyan Health Center divided into 5 old patients and 5 new patients, it was found that on average the officers served the old patients ie 18 minutes 17 seconds and the new patients were 18 minutes 32 seconds.  Objective: This study aims to analyze the service quality minimum (SPM) of TPPRJ inpatient registration at the Ngaliyan Health Center Semarang City. Methods: This study used an observational analytic research design with cross-sectional approach at Ngaliyan Public Health Center Semarang City. The sampling technique used purposive sampling with total sample are 20 respondents. Analysis data using univariate with percentage. Result: The results showed that in 1st stage average time service old patients is 6 minutes 13 seconds and new patients is 12 minutes 6 seconds. In 2nd stage average time service old patients is 11 minutes 3 seconds and new patients is 12 minutes 6 seconds. Conclusion: SPM service quality of inpatients registration influenced by inpatient waiting time.

scholarly journals Faktor-faktor yang mempengaruhi ibu dalam memberikan imunisasi rutin lengkap di wilayah kerja Puskesmas Inuman

2021 ◽  
Vol 1 (2) ◽  
pp. 39-46
Author(s):  
Rendi Randika ◽  
Suci Amin ◽  
Optimis Sriwati
Keyword(s):  
Health Center ◽  
Community Health Center ◽  
Sampling Technique ◽  
P Value ◽  
Test Results ◽  
Service Center ◽  
Chi Square ◽  
Cross Sectional ◽  
Work Area ◽  
Chi Square Test

Infant and toddler mortality rates due to diseases that can be prevented by immunization still show quite high rates. Basic immunization serves to protect and reduce the risk of morbidity and mortality from diseases that can be prevented by immunization. The purpose of this study was to determine the factors that influence mothers in providing routine routine immunizations in the work area of Inuman Health Center. This type of research is observational analytic with the "cross sectional" approach. The population in this study is mothers who have under two years (under two years) with a sample of 176 people with a sampling technique is purposive sampling. Data were analyzed by Univariate and Bivariate with Chi Square Test. Statistical test results found that there is a significant relationship between knowledge factors (p value: 0,000 α 0.05), education (p value: 0.018 α 0.05), employment (p value: 0,000 α 0.05), attitude (p value: 0,000 α 0.05), income (p value: 0,000 α 0.05), family support (p value: 0,000 α 0.05) and affordability to the posyandu service center (p value: 0,000 α 0.05) towards the provision of complete routine immunizations in the Inuman Community Health Center Work Area. It is recommended that the results of this study be considered by Inuman Health Center to conduct health promotion in the form of education about the importance of immunization for mothers who have babies and their families

scholarly journals Analysis of The Factor That Influence The Incidence of CED In Pregnant Women at Turi Health Center Lamongan Regency

2020 ◽  
Vol 4 (1) ◽  
pp. 126-130
Author(s):  
Devy Putri Nursanti
Keyword(s):  
At Risk ◽  
Pregnant Women ◽  
Health Center ◽  
Occupational Status ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Statistical Test ◽  
P Value ◽  
Test Results ◽  
Cross Sectional

The high incidence of CED in pregnant women at Puskesmas Turi is caused by maternal parity which has an impact on the incidence of prolonged labor and delivery bleeding. The purpose of the study was to analyze the factors of parity, pregnancy spacing, and work status on the incidence of CED in pregnant women in Turi Health Center. The study uses a quantitative approach with cross sectional study design. The total population of 77  pregnant women and taken as many as 64 people with simple random sampling technique. Analysis using chi square and phi. The results showed that pregnant women with multipara parity were at risk of experiencing CED from the statistical test results, namely p-value of 0.012, α = 0.05, p<α, then H1 was accepted and H0 was rejected. This showed the influence between Parity and the incidence of CED in pregnant women at the Turi Health Center. Pregnant women with a pregnancy interval <lt;2 years  until  10 years are at risk of experiencing CED from the statistical test results, the p-value of 0.044, α = 0.05, p <α, then H1 is accepted and H0 is rejected, this shows the influence between Distance between Pregnancy and CED events for pregnant women in Turi Health Center. In addition, pregnant women who do not work are at risk of experiencing CEDs from the statistical test results, namely p-value of 0.025, α = 0.05, p <α, then H1 is accepted and H0 is rejected, this shows the influence between occupational status and the incidence of CEDs in the mother pregnant at Turi Health Center. The conclusion of this research is the need for health promotion efforts on the importance of planning the number of children and how to regulate the distance of pregnancy and efforts to increase income for mothers who do not work.

scholarly journals The Satisfaction of Patient and Interest to Re-Using Health Services in Kandang Public Health Center Bengkulu

2017 ◽  
Vol 24 (1) ◽  
pp. 28-34
Author(s):  
Susilo Wulan ◽  
Desliana Desliana
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Health Care Services ◽  
Community Health Center ◽  
Sampling Technique ◽  
Good Health ◽  
Cross Sectional ◽  
The Government

Puskesmas as the first-level provider of health services belonging to the government must prioritize the provision of quality health services, affordable, fair and equitable. The quality of good health services will create patient satisfaction and loyalty. The purpose of this study was to study the Relationship of Patient Satisfaction with Interest in Reusing Health Service in Puskesmas Kandang Kota Bengkulu.Is an analytic survey research using Cross Sectional approach. The population of this study were all the patients who visited and recorded in the register book pukesmas Kandang town Bengkulu August 2016. Sampling technique using Accidental Sampling. Measurement of patient satisfaction and interest in reusing health care services was measured using a questionnaire. Data analysis using univariate test, bivariate test using chi square test (χ2). Results From 54 patients who came to Puskesmas Kandang there were Patients who were satisfied with the health service at Puskesmas Kandang Kota Bengkulu as many as 34 patients (63.0%), Patients interested in reusing health services at Bengkulu City Kandang Community Health Center as many as 38 people patients (70.4%). There is a significant correlation between patient satisfaction and interest in re-utilizing health service in Puskesmas Kandang Kota Bengkulu with medium category. Keywords: health service, interest, patient  satisfaction

scholarly journals PATIENT SATISFACTION ANALYSIS BASED ON SERVICE QUALITY ASSESSMENT AND TRUST IN HEALTH FACILITIES

2021 ◽  
Vol 10 (2) ◽  
pp. 105-113
Author(s):  
Agus Aan Adriansyah ◽  
Makki Makki ◽  
Budhi Setianto ◽  
Nikmatus Sa’adah ◽  
Indah Lestari ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Binary Logistic Regression ◽  
Sampling Technique ◽  
P Value ◽  
Cross Sectional ◽  
Perceived Service Quality ◽  
Almost All

Health centers have an important role to provide the best service to the community. One of the problems in the outpatient installation of the Tambelangan Health Center is the decrease in the number of patient visits. It is necessary to evaluate the quality of service so that patients put their trust and then reuse the service until they feel satisfied. The purpose of this study was to analyze the effect of service quality and trust on patient satisfaction. This research is included in the type of analytic observational using a cross-sectional approach. The sample size is 100 patients who seek treatment at the outpatient installation of the Tambelangan Health Center. The sampling technique was carried out by systematic random sampling. Data were obtained directly through the perception of the patient's assessment of the perceived service quality, their trust in the facilities and services received and including the satisfaction that the patient felt through the questionnaire instrument. The data obtained were then analyzed using binary logistic regression. The results showed that all patients (86%) stated that the overall dimensions of service quality were good, and almost all patients (81%) stated that they had believed and almost all respondents (84%) stated that they were satisfied with the service at the Outpatient Installation of the Tambelangan Health Center. Furthermore, service quality has a significant effect on patient satisfaction (p-value = 0.022) and trust has a significant effect on patient satisfaction (p-value = 0.006). The conclusion of the study shows that service quality and trust can affect patient satisfaction.

Faktor yang Berhubungan dengan Penggunaan Partograf dalam Persalinan oleh Bidan Praktik Mandiri

2020 ◽  
Vol 2 (2) ◽  
pp. 72-80
Author(s):  
Niluh Nita Silfia
Keyword(s):  
Total Population ◽  
Sampling Technique ◽  
Population Data ◽  
Statistical Test ◽  
Influential Factor ◽  
Test Results ◽  
Cross Sectional ◽  
Factors Associated ◽  
Survey Results ◽  
Research Criteria

Partographs are guidelines for childbirth observations that will facilitate labor assistants in first identifying emergency cases and complications for mothers and fetuses. Preliminary survey at the Sigi Community Health Sub-Center (Pustu) of the 8 Pustu midwives found two midwives (25%) to complete a complete partograph, six midwives (75%) incomplete. The purpose of this study was to determine the determinant factors associated with the use of partographs in labor. The design of this study used observational analytic methods with a cross-sectional approach. 24 BPM survey results were obtained with 30 samples of midwives who met the research criteria and data completeness. The sampling technique was by the total population. Data analysis used logistic regression. The multivariate analysis results showed that APN training was the most influential factor in the use of partographs in labor by midwives. Statistical test results obtained a POR value of 37.7 (95% CI 12.1 - 60.2). This study suggests that midwives must have APN certificates to be valid in providing services.

HUBUNGAN INTELEGENSI DENGAN PERILAKU NERS TINGKAT II STIKES SANTA ELISABETH MEDAN

2016 ◽  
Vol 1 (1) ◽  
pp. 21-30
Author(s):  
Imelda Derang
Keyword(s):  
Student Nurses ◽  
Sampling Technique ◽  
P Value ◽  
Test Results ◽  
Cross Sectional ◽  
Intelligence Level ◽  
Level Ii ◽  
Study Population ◽  
Cross Sectional Design ◽  
The Relationship

Intelligence is the ability to apply the knowledge and experiences that have been gained into the effort tasks are challenging and flexible book. Behaviour is an action that involves aspects of affective, cognitive, and psychomotor. Goal: This study aims to determine the relationship between the behavior of student nurses intelligence level II STIKes Santa Elisabeth Medan. Method: This study uses correlation with cross sectional design. The study population was all students / i Ners Level II STIKes Santa Elisabeth Medan as 65. The samples used were 65 respondents, the sampling technique in this research is using purposive sampling. The instrument of this study using questionnaire and observation sheets by using product moment test person. Result: Intelligence students as many as 30 people (46.2%) classified as having an average level of intelligence. A total of 32 people (49.2%) classified as well-behaved students. Person product moment test results obtained p value = 0.172 where a significant level of p> 0.05 so that this value proves that the absence of a relationship between the behavior of student nurses intelligence level II STIKes Santa Elisabeth Medan. Conclusion: Recommended for institutions, motivating students in balancing the behavior and intelligence. 

scholarly journals The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

2020 ◽  
Vol 10 (1) ◽  
pp. 1-12
Author(s):  
Dwi Sitti Oktania
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
General Hospital ◽  
Inpatient Care ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Referral Center

Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and  service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.

scholarly journals Analisis Tingkat Kepuasan Pasien BPJS Pada Pelayanan Kefarmasian Di Apotek Klinik SATKES PUSDOKKES MABES POLRI

2020 ◽  
Vol 1 (02) ◽  
pp. 29
Author(s):  
Okpri Meila
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Pharmaceutical Services ◽  
Service Satisfaction ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Quota Sampling

Service satisfaction is achieved if what the patient gets exceeds what is expected. This study to determine the level of BPJS patient satisfaction and dimensions affect the level of satisfaction with pharmaceutical services provided in Drugstore Clinic Satkes Pusdokkes Headquarter Police. This reasearch was conducted the data of patients who were treated and carried out in cross sectional, by distribution questioner and analyzed descriptive. Reasearch subjects were teken by quota sampling technique. The level of satisfaction of this study was measured based on five dimensions of service quality and analyzed using percentase and likert scalet. The results of the showed that patients who were treated at the Drugstore Clinic Satkes Pusdokkes Headquarter Police were satisfied with the services provided by the services provided Keyword : Satisfaction level, pharmaceutical services, BPJS

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