Regulatory and technical support of quality management tools and methods

2021 ◽  
pp. 37-41
Author(s):  
T.P. Scharaschkina ◽  
◽  
T.V. Glukhova ◽  
Keyword(s):  
Quality Management ◽  
Statistical Methods ◽  
Iso 9000 ◽  
National Standards ◽  
Specific Production ◽  
Management Tools ◽  
Effective Application ◽  
Quality Of Products ◽  
Tools And Methods

Improving the quality of products and processes in enterprises and organizations of various fields of activity is provided by various methods of quality management. A special place in all the variety of tools and methods of quality management is occupied by statistical methods. Various international and national standards ensure the effective application of quality management tools and methods. The requirements and recommendations for the application of these methods are contained both in the ISO 9000 MS and in numerous standards in the field of statistical methods. Since a large number of such standards have been developed to date, it is necessary to systematize them. Based on this, all standards in the field of statistical methods can be classified according to the type of activity in which they are applicable. Such a systematization of standards in the field of statistical methods will make it possible to use them more effectively for solving specific production tasks.

Improvement of a Riveting Process Capability with Application of Tools and Methods of the Quality Management

2014 ◽  
Vol 474 ◽  
pp. 351-356 ◽  
Author(s):  
Marta Kučerová ◽  
Helena Fidlerová
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Statistical Methods ◽  
Quality Management System ◽  
Process Capability ◽  
Quality Characteristics ◽  
Riveting Process ◽  
Quality Of Products ◽  
Tools And Techniques

Assessment of a process capability is an important area of the quality management. Quality of produced outputs depends on the quality of the process, in which product characteristics are formed. In considering the capability of the process, the ability of the process should be determined to provide the required quality of products. The required product quality has to meet customer requirements and expectations. For determination of process capability are used methods, which are based on comparing variability of selected product quality characteristics. The smaller the variability of the input factor is, the better is the process capability and therefore a better quality of product is produced. Improvement of process capability and reducing the variability of the product quality characteristics can be achieved by means of applying of statistical methods. Standards for the quality management system require the need of statistical methods application as well as other tools and techniques for improvement in business practice. It is necessary to use statistical methods in measuring, monitoring and process improvement. So can be determined the process variability, identified common and special causes of variability and in consequence to propose corrective actions. The paper describes first theoretical characteristics of capability assessment methods and tools in continuous improvement in industry praxis. With application of chosen statistical methods has been improved capability of the riveting process of clutch disk.

APPLICATION OF THE INTERNATIONAL STANDARD ISO 14000 ON THE OJSC «STAVROPOL BREWERY»

2020 ◽  
Author(s):  
Н.М. ПРИВАЛОВА ◽  
М.В. ДВАДНЕНКО ◽  
Л.Ю. КИСЕЛЕВА
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
International Standards ◽  
National Standards ◽  
Iso 9001 ◽  
High Quality ◽  
Iso 14000 ◽  
Quality Of Products

Проведен анализ построения системы управления качеством на ОАО Ставропольский пивоваренный завод . Отмечено, что гарантией стабильно высокого качества продукции является внедрение на предприятии СМК на базе международных стандартов ISO серии 14000 согласно национальным стандартам ГОСТ Р ИСО 9001 и ГОСТ Р ИСО 14000. The analysis of the construction of the quality management system at OJSC Stavropol brewery is carried out. It is noted that the guarantee of consistently high quality of products of this enterprise is the introduction of QMS at the enterprise on the basis of international standards ISO 14000 series in accordance with national standards GOST R ISO 9001 and GOST R ISO 14000.

scholarly journals Use of Quality Management Tools and Methods Is Essential to Support Effective Governance of Healthcare Organisations

2020 ◽  
Vol 15 (1) ◽  
pp. 49-52
Author(s):  
Dinesh Arya
Keyword(s):  
Quality Management ◽  
Management Systems ◽  
Health Care Provision ◽  
Care Provision ◽  
Management Tools ◽  
Quality Management Systems ◽  
Effective Governance ◽  
Safety Systems ◽  
Tools And Methods

For healthcare organisations, a significant governance responsibility is for quality of health care provision. This is an important reason for governance boards to have good understanding of quality management and patient safety systems and processes that guide provision of all aspects of healthcare. It is also important that there is structure to how governance activities are undertaken. Use of quality management tools and methods can provide that structure and support systematic and consistent governance decision making. Using quality management systems and frameworks should be a pre-requisite for effective governance.

scholarly journals THE DEVELOPMENT OF THE QUALITY MANAGEMENT SYSTEM IN TERMS OF KNOWLEDGE MANAGEMENT / KOKYBĖS VADYBOS SISTEMŲ TOBULINIMAS ŽINIŲ VADYBOS ASPEKTU

2011 ◽  
Vol 3 (4) ◽  
pp. 113-119
Author(s):  
Romualdas Vitkauskas
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Quality Management System ◽  
Analysis Method ◽  
Continual Improvement ◽  
Correlation Analysis Method ◽  
Product And Process ◽  
Quality Of Products ◽  
The Relationship

The interaction of quality management and knowledge man­agement are analyzed quite widely in scientific literature and discussed with reference to various models integrating these two management theories. However, there are not enough precise tools that could provide a possibility of improving the quality of products and services through knowledge management. To this end, the article examines the already existing models for the interaction between quality management and knowledge management. The results of a survey on Lithuanian industry show what organizational knowledge is the most important while implementing quality management principles aimed at improving quality. The correlation analysis method showed the relationship between quality management principles (process approach, continual improvement, management, facts) and the factors defining the product and process quality (the extent of determining process execution time, process resources, costs of process stages, indicators for products and/or services, the dura­tion of the process, the extent of measuring indicators, the extent of collecting information on indicators, the extent of collecting information about the costs of the process). Santrauka Kokybės vadybos ir žinių vadybos sąveika mokslinėje literatūroje analizuojama gana plačiai, aptariami įvairūs sąveikos modeliai integruojant šias dvi vadybos teorijas. Tačiau nepakankamai nagrinėjamos konkrečios priemonės, kuriomis būtų galima pagerinti produktų ir paslaugų kokybę pasitelkiant žinių vadybą. Tuo tikslu straipsnyje analizuojami jau egzis­tuojantys kokybės vadybos ir žinių vadybos sąveikos modeliai bei pateikiami Lietuvos pramonės įmonių tyrimo rezultatai, parodantys, kokios organizacinės žinios svarbiausios įgyvendinant kokybės vadybos principus, skirtus kokybei gerinti. Taikant koreliacinės analizės metodą nustatyta, kad egzistuoja ryšys tarp kokybės vadybos principų (procesinio požiūrio, nuolatinio gerinimo, valdymo remiantis faktais) įgyvendinimo lygio ir veiksnių, apibūdinančių produktų ir procesų kokybę (procesų įvykdymo laiko nustatymas, procesų išteklių nustatymas, procesų etapų išlaidų nustatymas, produktų ir (ar) paslaugų rodiklių nustatymas, rodiklių matavimas, rodiklių informacijos rinkimas, informacijos apie proceso trukmę nustatymas ir informacijos apie proceso išlaidas rinkimas).

scholarly journals Methodology for assessing and improving the competitiveness of enterprises in the real sector of the economy

2019 ◽  
Vol 91 ◽  
pp. 08059
Author(s):  
Elena Pesotskaya ◽  
Almaz Khakimov ◽  
Irina Alpackaya
Keyword(s):  
Quality Management ◽  
Management Systems ◽  
Real Sector ◽  
Quality Management Systems ◽  
The Real ◽  
Quality Of Products ◽  
Market Relations ◽  
The Competitiveness Of Enterprises ◽  
Research Recommendations

High rates of the development of market relations and international integration processes imply an increase in the level of competition in leading sectors of the economy, which include energy, construction, industry enterprises and others. The purpose of this paper is to develop a universal methodology for assessing and improving the competitiveness of enterprises in the real sector of the economy. The paper analyzes the structure of cost for quality of products, examines the life cycle of the object in order to determine the approaches to the development and implementation of quality management systems. Using various methods of research, recommendations on the formation and implementation of quality management systems in enterprises of the real sector of the economy were developed in order to increase their competitiveness.

scholarly journals Assessment of the competitiveness of industrial companies and methods for assessing the quality of construction products

2020 ◽  
Vol 164 ◽  
pp. 09027
Author(s):  
Olga Safonova ◽  
Lyudmila Tatarnikova
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Management System ◽  
Building Materials ◽  
Quality Management System ◽  
Iso 9000 ◽  
International Standards ◽  
Specific Method ◽  
Product Management

The model of a quality management system based on international standards ISO 9000 series is recognized in all the world. The aim of the article is to show the competitive advantages of a construction company in the modern market by improving its quality and product management system. We consider the implementation of the provisions of international standards ISO 9000 series as an effective solution to the problem. Quality improvement is a continuous work aimed at improving the technical level of product quality, quality of its manufacture, improving production elements and the quality system itself. The authors of the article give a specific method for improving the enterprise quality management system with a developed sequence. A risk-based approach to creating an enterprise quality management system was also considered. The main research methods in assessing the technical condition of certain building materials are differential, integrated and mixed methods. The authors show the calculation procedure using these methods, as well as the main results of their application. Then, the article provides a methodology for calculating the level of product quality, which is evaluated by a set of indicators, which do not include economic indicators.

Perception of TQM benefits, practices and obstacles

2016 ◽  
Vol 28 (2) ◽  
pp. 317-336 ◽  
Author(s):  
Martin Jaeger ◽  
Desmond Adair
Keyword(s):  
Quality Management ◽  
Classification System ◽  
Project Managers ◽  
Total Quality ◽  
Content Type ◽  
Total Group ◽  
Management Consultants ◽  
Industrial Organizations ◽  
Quality Of Products

Purpose – The purpose of this paper is to identify the perception of total quality management (TQM) benefits, practices and obstacles in Kuwaiti industrial organizations certified against ISO 9001:2000 (or later) and following a TQM approach. A discrepancy in perception between project managers (PMs) and quality management representatives (QMRs) of organizations in the Gulf Cooperation Council countries has already been identified (Jaeger and Adair, 2013), and this study compares the perception of these two groups in more depth. Design/methodology/approach – Extensive representatives of both groups have been individually interviewed, a classification system for TQM benefits, practices and obstacles has been developed, and interview responses have been analyzed against this classification system. Findings – It emerges that all responses matched one of the benefits, obstacles and practices of the classification system. Comparing the total group of PMs with the total group of QMRs, it was found that both groups agree on their perception of the most important practice (i.e. an implemented management system) and, the biggest obstacle (i.e. lack of employee involvement). However, they disagree on their perception of the most important TQM benefit (i.e. PMs prefer quality of products and services, and QMRs prefer productivity). Originality/value – The results of the total groups and sub-groups give new insights regarding the different perceptions of PMs and QMRs. Also, the results enable practitioners of these two functions to discuss the differences and align their perceptions. This should increase the effectiveness of the TQM approach in their organizations. Finally, the results allow management consultants to focus on areas with high potential for improvements.

scholarly journals Kaizen as a Method of Management Improvement in Small Production Companies

2015 ◽  
Vol 16 (2) ◽  
pp. 157-170 ◽  
Author(s):  
Barbara Kamińska
Keyword(s):  
Quality Management ◽  
Small Firms ◽  
Point Of View ◽  
Inexpensive Method ◽  
High Quality ◽  
High Position ◽  
Small Production ◽  
Quality Of Products ◽  
Management Improvement

Abstract„Quality is not everything but everything is nothing without quality”. The famous quotation from K. Ishikawa brings to our attention the fact that nowadays quality is one of strategic concepts from the point of view of functioning of companies, especially production-oriented ones. The lack of quality often eliminates a product from the basket of potential further choices. That means that quality is a prerequisite in the contemporary, highly competitive and saturated market. In order to ensure quality, enterprises introduce various concepts and methods to support quality management. They include, among others, the kaizen philosophy, which allows to minimize unnecessary actions (losses). It is especially recommended to small firms as an inexpensive method assuring high quality of products because they are constantly improved, which, in turn, guarantees maintaining a high position among competitors. This article aims to introduce the concept of kaizen by describing how it works and considering whether it can be successful in Polish companies.

scholarly journals 14 principles of Wilhelm Edwards Deming for quality management of hotel and restaurant ambassador

2020 ◽  
Vol 22 (1) ◽  
pp. 66-78
Author(s):  
Igor Stoyko ◽  
Roman Sherstiuk
Keyword(s):  
Quality Management ◽  
Employee Engagement ◽  
Management System ◽  
Quality Management System ◽  
Services Quality ◽  
Hazard Analysis ◽  
Iso 9000 ◽  
Critical Control Points ◽  
Engagement Process

The possibility of implementing a quality management system in the hotel and restaurant complex of Ukraine based on the William Edwards Deming’s principles of quality management to meet the requirements of ISO 9000 quality standards and Hazard Analysis and Critical Control Points (HACCP) is substantiated in the article. The purpose of the study is to adapt the William Edwards Deming’s principles of quality management to their implementation in the hotel and restaurant business to ensure the stability of services quality in the modern market, the orientation of managers on creation of conditions for the enterprise’s continuous improvement. Standard DSTU ISO 9000-2015 "Quality management systems. Fundamentals and vocabulary" provides seven general principles of quality management, specific to all activities: customer focus, leadership, employee engagement, process approach, improvement, decision-making based on evidence, relationship management. Ensuring these principles makes it possible to manage the quality of enterprises, including the hotel and restaurant industry. The quality management of hotel and restaurant services is considered as a set of interconnected subjects, objects, principles, methods and functions of management, focused on the development and satisfaction of quality requirements and reduction of its costs. Ukraine has a significant potential in the development of hotel and restaurant services. The expansion of the hotel and restaurant business infrastructure is required as well as the establishment of institutions for employees’ training and retraining. The priority is to develop the country’s own regulatory framework that would regulate the quality of services in this area. The quality management system of hotel and restaurant services must guarantee the customer’s requests satisfaction while being served in the hotel and restaurant at all stages and at all levels. Therefore, the issue of development and practical application of the enterprises’ internal standards which determine the general components of the hotel and restaurant services quality is of great importance.

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