scholarly journals Public Service Innovation in Issuance of Building Permits in Sidoarjo Regency

2021 ◽  
pp. 144
Author(s):  
Malihatul Fuadah ◽  
Ismi Dwi Astuti Nurhaeni ◽  
Sri Yuliani
Keyword(s):  
Public Service ◽  
Diffusion Of Innovations ◽  
Public Services ◽  
Integrated Services ◽  
The Public ◽  
Building Permits ◽  
Descriptive Research ◽  
Service Information ◽  
One Stop ◽  
Integrated Service

The innovation of public services provided by the Investment and One Stop Service Office provides many benefits for people who use the services and services of the relevant agencies. This innovation also helps a lot in terms of issuing building permits which are one of the most needed public services by the community, where in its implementation requires accuracy and speed in managing and issuing building permits so that buildings used for business get legal. The purpose of the launch of SIPPADU has been stated in the Regulation of the Regent of Sidoarjo Number 8 of 2017 concerning the Application of Information Technology in Integrated Services. The type of research used is descriptive research with a qualitative approach. The focus in this research is how public service innovations in overcoming delays in the issuance of IMB files through the Integrated Licensing Service Information System program by the Investment Office and One Stop Integrated Service of Sidoarjo Regency which includes forms of innovation, processes and cycles of innovation as well as the diffusion of innovations at the Investment Office. and One Stop Services in Sidoarjo Regency. Based on the results of the research above, it can be concluded that technology-based innovations made by the Office of Investment and One Stop Integrated Services, namely the SIPPADU application, have helped the operation of licensing services at the agency. the service is to upgrade this SIPPADU innovation in the future so that things don't happen such as unstable networks, applications or websites that can't be accessed because the server is down. As well as providing more direction to existing Human Resources to understand more about SIPPADU. Suggestions for the public is to add more information about the SIPPADU application which can be accessed through the website of the Sidoarjo Regency Investment and One Stop Integrated Service website.

Sistem Operasional Unit Pelayanan Terpadu Satu Atap ( UPTSA ) Sebagai Modal Pelayanan Sipil Dinas Perizinan Pemerintah Kota Yogyakarta

2016 ◽  
Vol 13 (1) ◽  
pp. 33
Author(s):  
Baskoro Wicaksono
Keyword(s):  
Public Service ◽  
Public Services ◽  
Standard Form ◽  
Service Effectiveness ◽  
The Public ◽  
Service Unit ◽  
Production And Distribution ◽  
Service Award ◽  
One Stop ◽  
Integrated Service

Prima Public Services are services that are under one roof agencies. In Yogyakarta, one-stopservice is realized in the form of the establishment of the “Dinas Perizinan”, formerly known asOne-Stop Integrated Service Unit (UPTSA). The existence of this new service brings change inThe pattern of service so that it gets a good response from the public. This research wasconducted in Yogyakarta is First, How the production and distribution of "public services"Licensing Agency of Yogyakarta as a One-Stop Integrated Service Unit (UPTSA). Secondly,How Public Service standard form used to get Excellent Service award at the National Level.Third, how the public response to the quality standards of public service in the Department ofLicensing Yogyakarta. This study uses qualitative method with a phenomenological researchstrategy. Data collection techniques in this study using two ways, namely depth interview andreview of secondary documents. The result Showed UPTSA changes to "Dinas Perizinan" had apositive impact on service delivery, which formerly slow, non-transparent and unaccountableand unfriendly bertransformarsi be fast, transparent, responsive, friendly and accountable. On theother hand the use of information technology is a major weapon to simplify, improve and speedup service. This makes people give a positive response and appreciation of the quality of publicservices in the field of licensing.Keywords: Public Service, a one-stop service, Service Effectiveness

scholarly journals PUBLIC SATISFACTION INDEX (IKM) SURVEY AT DEPARTMENT OF INVESTMENT AND ONE STOP INTEGRATED SERVICE (DPMPTSP) IN SUBANG REGENCY

2018 ◽  
Author(s):  
Kamal Alamsyah
Keyword(s):  
Public Service ◽  
Public Services ◽  
Fiscal Decentralization ◽  
Primary Data ◽  
The Public ◽  
Satisfaction Index ◽  
Complaint Handling ◽  
One Stop ◽  
Integrated Service

In accordance with the mandate of the law, changes in the system of governance in the region have changed from a centralized model to decentralization. This is characterized by the devolution of most government affairs to the region including the implementation of fiscal decentralization directed to finance the administration of government affairs. Law Number 25 Year 2009 concerning Public Service and Regulation of the Minister for Empowerment of State Apparaturs and Bureaucracy Reform Number 16 Year 2014 on Guidelines for the Survey of the Public Satisfaction Index on Public Service Implementation recommends that every service provider conduct a Public Satisfaction Index (IKM) survey periodically. This research uses deductive quantitative method. Primary data is obtained through direct survey and interview. The data were obtained using questionnaires with closed questions. Types of sample are purposive sampling counted 240 people. The purpose of the survey of IKM on public service units is intended to get opinion of the public regarding the quality of public services in Department of Investment and One Stop Integrated Service (DPMPTSP), Subang Regency. The IKM survey is conducted on four service units, namely Building Permit (IMB), Business License (SIUP), Company Registration Certificate (TDP) and Industrial Registration Certificate (TDI). Measurement of IKM survey of public services using PERMENPANRB Number 16 Year 2014 which consists of 9 aspects: 1) Requirements; 2) Procedures; 3) Time of service; 4) Costs / Tariffs; 5) Product Specifications Type of Service; 6) Executing Competencies; 7) Executive Conduct; 8) Service Notice; and 9) Complaint Handling, Suggestions and Feedback. IKM from four types of public services in Subang Regency DPMPTSP of 3.20 or if converted by 79.89. The results of the IKM are in the category of Quality of Service Performance B (Good).

scholarly journals ANALISIS KINERJA APARATUR PELAYANAN PUBLIK DALAM PENGURUSAN DAN PENERBITAN IZIN MENDIRIKAN BANGUNAN PADA DPMPTSP KABUPATEN BULUKUMBA

2021 ◽  
Vol 2 (2) ◽  
pp. 94-99
Author(s):  
Subarling Subarling ◽  
Andi Rasyid Pananrangi ◽  
Syamsul Bahri
Keyword(s):  
Public Service ◽  
Service Providers ◽  
Integrated Services ◽  
Qualitative Approach ◽  
The Public ◽  
Building Permits ◽  
One Stop ◽  
And Behavior ◽  
Attitudes And Behavior

Penelitian ini bertujuan untuk menganalisis dan menginterpertasi peningkatan mutu pelayanan perizinan khususnya pemberian izin mendirikan bangunan di Kab.Bulukumba. Penelitian ini bersifat deskriptif dengan menggunakan pendekatan kualitatif dimana data diperoleh dari sejumlah informan baik pemberi layanan (Petugas) maupun penerima layanan (Masyarakat). Hasil penelitian mengenai kinerja aparatur pelayanan yang diterapkan pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bulukumba menunjukkan kinerja aparatur pelayanan Aparatur Pelayanan Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bulukumba terkait sikap dan perilaku dalam memberikan pelayanan kepada masyarakat di Kabupaten Bulukumba atas pengurusan dan penerbitan Izin Mendirikan Bangunan Pelaksananaannya telah baik namum belum sempurna dan perlu di tingkatkan lagi.   Study aims to analyze and interpret the improvement of the quality of licensing services, especially granting building permits in the Regency of Bulukumba. This research is descriptive using a qualitative approach in which data is obtained from a number of informants, both service providers (officers) and service recipients (community). The results of the research regarding the performance of the public service apparatus applied at the Investment and One-Stop Integrated Services Office of Bulukumba Regency shows that the performance of the public service apparatus of the Investment and One-Stop Integrated Services Office of Bulukumba Regency related to attitudes and behavior in providing services to the community in Bulukumba Regency for the management and issuance of Building Permits for the implementation has been good but not yet perfect and needs to be improved.

scholarly journals PERANCANGAN APLIKASI MOBILE SISTEM INFORMASI “KIFORM” BERBASIS ANDROID UNTUK MENINGKATKAN EFEKTIFITAS PELAYANAN PUBLIK TERHADAP MASYARAKAT PADA KELURAHAN SUKASARI

2016 ◽  
Vol 2 (2) ◽  
pp. 226-235
Author(s):  
Endang Suryana ◽  
M. Devi Adiansyah ◽  
Imami Fatimatun
Keyword(s):  
Information Technology ◽  
Public Service ◽  
Public Services ◽  
Public Information ◽  
Android Application ◽  
The Public ◽  
Urban Village ◽  
Service Information ◽  
Android App ◽  
The Village

Sukasari Urban Village is one of the villages located in the district Rajeg Tangerang District, Banten. Currently, the development of information technology very rapidly to take advantage of the android application system as enhancing the effectiveness and flexibility of activities to get the information, in this case related to the public service. It is important to get public information faster in the village Sukasari. Observations on public service activities in the Village Sukasari are less effective if it is not included with public service information applications based on Android. With information still use the public services at the village office mading so is difficult to get information society wards. Also the location of the residence community and urban village office to be the cause. By design kiForm app (android app) as a form of use of information technology will facilitate the public to get information public services wherever they are.

scholarly journals Public Service Bureaucratic Reform: A Case Study on Coordination in One Stop Services (KPTSP) in Takalar Regency

2020 ◽  
Vol 9 (2) ◽  
pp. 125
Author(s):  
Gita Susanti ◽  
Rifany Rifany
Keyword(s):  
Public Service ◽  
Market Mechanism ◽  
Service Agency ◽  
The Public ◽  
Descriptive Research ◽  
One Stop ◽  
Bureaucratic Reform ◽  
Network Mechanism ◽  
Research Type

Bureaucratic services tend not to improve their performance and carry out reforms. Service users are often faced with so many problems when they are dealing with bureaucracy. The purpose of this study is to describe the reform of the Public Service Bureaucracy in terms of coordination in One Stop Services (KPTSP) in Takalar Regency. In this study, a qualitative approach was used. The type of research used in this research is descriptive research type. The results showed that hierarchical mechanisms in the form of a structured flow of coordination and power need each other to establish cooperation within organizational units. The market mechanism shows that the change in the bureaucracy from services to revenue to provide income for the region through the collection of fees. Licensing and providing incentives can improve the performance of One-Stop Services, Takalar District has a network mechanism that is interrelated and needs each other, this can be seen from the requirements given by the Service Agency One-Stop Integrated Takalar Regency that asks for recommendations from related Regional Work Units (SKPD).

scholarly journals Inovasi Pelayanan Perizinan Bangunan Gedung 3.0 Di Pemerintah Provinsi DKI Jakarta

2021 ◽  
Vol 5 (2) ◽  
pp. 52
Author(s):  
Gitta Sonali Kusuma Wardani ◽  
Amy Yayuk Sri Rahayu
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Provincial Government ◽  
Research Approach ◽  
The Public ◽  
Descriptive Research ◽  
Building Permit ◽  
Public Sector Innovation ◽  
One Stop ◽  
Speed Up

ABSTRACTInnovation has advanced fast not only in the private sector, but also in the public sector. One of public sector innovations in the field of licensing services in DKI Jakarta Provincial Government is Building Licensing Innovation 3.0 carried out by the Investment Agency and One Stop Integrated Services - DKI Jakarta Provincial Government. The objective of the 3.0 innovation is to speed up the process of completing a building permit (IMB), from 42 working days to 2-3 hours. This study used qualitative research approach with a descriptive research design to provide a clearer and deeper picture of a symptom or phenomenon occured. The data were obtained using observation, interviews, and literature studies with reference to the concept of public service innovation by Windrum (2008). The results indicated that the innovation of building permit services 3.0 in DKI Jakarta Provincial Government is a series of other forms of public sector innovation, although according to the process it does not run simultaneously and the forms of these innovations influence other forms of public sector innovation. ABSTRAKInovasi telah berkembang begitu luas bukan hanya terjadi di sektor swasta, namun juga digunakan di sektor publik. Salah satu contoh inovasi sektor publik di bidang pelayanan perizinan di Pemerintah Provinsi (Provinsi) DKI Jakarta yakni Inovasi Perizinan Bangunan Gedung 3.0 yang dilakukan oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu - Pemerintah Provinsi DKI Jakarta. Tujuan inovasi 3.0 tersebut untuk mempercepat proses penyelesaian Izin Mendirikan Bangunan (IMB) yang selama ini dikeluhkan oleh masyarakat karena awalnya dalam menerbitkan IMB memerlukan waktu 42 hari kerja, namun saat ini hanya diperlukan waktu 2-3 jam saja. Penelitian ini merupakan penelitian kualitatif dengan pendekatan deskriptif untuk memberikan suatu gambaran yang lebih jelas dan mendalam mengenai suatu gejala atau fenomena yang terjadi. Sumber data penelitian ini menggunakan data primer dan sekunder yakni observasi, wawancara dan studi literatur dengan merujuk pada konsep inovasi pelayanan publik yang dikemukakan oleh (Windrum, 2008). Hasil studi ini menunjukkan bahwa inovasi izin perizinan pelayanan gedung 3.0 di Pemerintah Provinsi DKI Jakarta merupakan sekumpulan rangkaian dari bentuk-bentuk inovasi sektor publik lainnya walaupun menurut prosesnya tidak berjalan secara simultan dan bentuk dari inovasi ini saling mempengaruhi bentuk inovasi sektor publik lainnya.

scholarly journals PERANCANGAN SISTEM INFORMASI PELAYANAN PUBLIK PADA RUKUN WARGA 05 CENGKARENG TIMUR DENGAN PENERAPAN METODE NAÏVE BAYES

Petir ◽  
2019 ◽  
Vol 12 (1) ◽  
Author(s):  
Meliana Meliana ◽  
Riri Fajriah
Keyword(s):  
Public Service ◽  
Public Services ◽  
Naive Bayes ◽  
Naïve Bayes ◽  
Birth Certificates ◽  
Administrative Services ◽  
The Public ◽  
Work Program ◽  
Service Information ◽  
The Government

Public service is a service provided by the government as the state administrator of the community to meet the needs of the community itself and has a purpose to improve the welfare of the community. The forms of service that are in the neighborhood of Citizenship 05 include basic administrative services,for example:services for making Family Cards, Birth Certificates, Death Letters, KTPs, Not Available Certificate (SKTM) and many others. The problem faced by the pillars of 05 is the administration and bureaucracy that have not been computerized, causing public services to be long. In addition, there are still many public service irregularities in the Rukun Warga 05, especially in the deviation from giving an insufficient certificate. Previous research on poor SKTM recipients in Jambi City was one of the bases of this research. The design of the public service information system in the RW 05 area was designed using several modules, namely the citizen reporting module, RW work program evaluation module, RT work program distribution module, citizen administration module, evaluation of SKTM giving, socialization module and citizen information. The implementation of this public service uses a prototype method and uses PIECES analysis with the application of naive bayes for selection of inadequate certificates so that public services and the provision of SKTM can be done effectively, efficiently and on target.

scholarly journals Prinsip Hukum Pelayanan Perizinan Terpadu Satu Pintu (PTSP) di Indonesia

2020 ◽  
Vol 2 (2) ◽  
pp. 107
Author(s):  
Pung Karnantohadi*
Keyword(s):  
Civil Rights ◽  
Public Services ◽  
Legal Protection ◽  
Special Treatment ◽  
The Public ◽  
One Stop ◽  
The Republic ◽  
The One ◽  
The Right ◽  
Integrated Service

This research entitled “Law Principle of One-Stop Integrated Service”. The preambule of the 1945 Constitution of the Republic of Indonesia mandated that the objective of the establishment of the Republic of Indonesia was to advance public welfare and educate the life of the nation. The mandate implies that the state is obliged to fulfill the needs of every citizen through a system of government that supports the creation of excellent public services in order to meet the basic needs and civil rights of every citizen of public goods, public services, and administrative services.The philosophical foundation of the obligation of every person to have permission to carry out their activities is contained in the provisions of Article 28J paragraph (1) of the 1945 Constitution of the Republic of Indonesia (Amendment), which aims to respect the human rights of other people in an orderly society, nation and state. In accordance with the provisions of Article 28 Paragraph (2) of the 1945Constitution of the Republic of Indonesia (Amendment), permission is a limitation of one's right to provide facilities to the community in the One Stop Integrated Service (PTSP) in the provisions of Article 28 H paragraph (2) The Republic of Indonesia in 1945 (Amendment), which reads "everyone has the right to receive facilities and special treatment to obtain the same opportunities and benefits in order to achieve equality and justice. The One Stop Integrated Licensing Service is a licensing service model that integrates the authority of the licensing agency, so that legal figures in the One Stop Integrated Licensing Service are legislation that regulates the mapermits,  among  others in  the  form of  regulations regions and  regional  head regulations. Based on the principle of bevogheid zonder verantwoordlijkheid, each permit issuer can be held accountable for the permit issued or rejected, so that the public or applicant can submit legal protection efforts through the judicial institution (State Administrative Court). Legal remedies carried out by permit applicants or the public are also a form of legal protection for permit issuers in measuring the validity of issuing decisions.

scholarly journals Kualitas Layanan Publik di Kantor Investasi Layanan Terpadu Satu Pintu dan Tenaga Kerja (DPMPTSP & TK) di Kabupaten Bone Bolango

2019 ◽  
Vol 1 (2) ◽  
pp. 098
Author(s):  
Lucyane Djaafar
Keyword(s):  
Qualitative Methods ◽  
Public Service ◽  
Public Services ◽  
Integrated Services ◽  
Good Service ◽  
One Stop ◽  
Labor Service ◽  
The Government ◽  
The One

Public service is a part that cannot be separated from the life of the nation and state. The 1945 Constitution mandates that the state must provide good service to all citizens to fulfill their basic needs. The government is one of the providers of public services must always carry out services that are in accordance with the rules and must know the conditions of those served. In fact, the community is often disappointed with the services provided by the government in terms of licensing arrangements such as long and convoluted service procedures, the issuance of a permit is sometimes not in accordance with the time set. Problem formula What is the quality of public services in the One Stop and Manpower Integrated Services Investment Office (DPMPTSP & TK) in Bone Bolango Regency?                This research uses qualitative methods. Techniques for collecting data through observation, interviews, documentation. The results of the service quality of Bone Bolango District's One-Stop Integrated Service and Labor Service (DPMPTSP & TK) have been good, seen from the dimensions of tangibles, responsiveness dimensions, empathy (empathy) but on assurance (assurance) dimensions and reability dimensions. corrected because there is still a relationship with the relevant office in issuing a letter of recommendation so that the permit issuance is not in accordance with the stipulated time.

scholarly journals The Benefit of Utilizing E-Government Based Public Services

2020 ◽  
Vol 1 (3) ◽  
pp. 600-608
Author(s):  
Muhammad Iqbal ◽  
Julia Ivanna ◽  
Sri Hadiningrum
Keyword(s):  
Public Service ◽  
Public Services ◽  
National Policy ◽  
District Leadership ◽  
Quality Service ◽  
Application System ◽  
Administrative Services ◽  
The Public ◽  
Descriptive Research ◽  
Service Standards

The aim of this article to research government efforts in the implementation of bureaucracy reform as stipulated in the law No. 25 of 2009 about public services related to the service to its residents with quality service standards, fast, easy, affordable and be measured. It is in accordance with Presidential Instruction No. 3 of 2003 about national policy on e- Government development. In its development, e-Government is still far from expectations, government institutions both in the center and the region do not yet consider the important e-Government. E-Government is considered a project and a one of the sub-districts in Medan that has been conducting bureaucracy reform by providing public services based on electronic (e-kecamatan) in managing Administration and Increase Community participation. This study uses qualitative research methods with the type of descriptive research. The results showed the success of public services electronic-based public services in Kecamatan Medan Barat had a prerequisite, namely (1) the support from the District Leadership (Camat), (2) availability of Financial Resources and Human Resources (3) Transparency In the public service process with application system. In addition, e-kecamatan based momentarily trend. Kecamatan Medan barat where the research will be done services facilitate the residents to obtain information and manage various purposes in the form of administrative services products.

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