scholarly journals Bureaucratic Reform to the Human Resouces: A Case Study on the One-Stop Integrated Service

2019 ◽  
pp. 61-66
Keyword(s):  
Human Resources ◽  
The Public ◽  
Study Approach ◽  
The People ◽  
Public Data ◽  
One Stop ◽  
The One ◽  
Bureaucratic Reform ◽  
Integrated Service

Bureaucratic reform is an effort to make improvements made to the system of organizing matters relating to being institutional, business, and human resources aspects of the apparatus. Human resources are one of the most important factors that cannot even be released by an organization. This study aims to analyze and explain the reform of human resources and their implications for public services in Indonesia. The type of research used is descriptive-qualitative with a case study approach. Data collection techniques used is interviews and documentation. The instruments in this study were the researchers themselves, while the informants used purposive techniques. Data analysis techniques are "interactive models" which include the public, data condensation, data presentation, and verification. The results showed that the implementation of employee capacity building in a one-stop integrated service was well implemented, this was influenced by several factors such as education, training, and assignment, employees understood the responsibilities in carrying out the tasks given by superiors and providing services to the people. The behavior of the apparatus needs to be corrected so that they are oriented to productivity and quality of work and prioritize the benefits of the general public and social justice.

scholarly journals Bureaucratic Reform in Public Service: A Case Study on the One Stop-Integrated Service

2017 ◽  
Vol 8 (2) ◽  
pp. 253-258 ◽  
Author(s):  
◽  
Haedar Akib ◽  
Andi Ihsan
Keyword(s):  
Public Service ◽  
Data Presentation ◽  
Administrative Services ◽  
Case Study Design ◽  
One Stop ◽  
The One ◽  
Bureaucratic Reform ◽  
Depth Interviews ◽  
Integrated Service

Abstract This study aimed at identifying the implementation of bureaucratic reforms and trying to offer some solutions for improvement of administrative services licensing. This study applied qualitative approach using a case study design. Techniques of data collection used three kinds of instrument, namely: observation, in-depth interviews, and office documentation. The data were analyzed through the stages of data reduction, data presentation, and conclusions and verification. The results found that the implementation of the bureaucratic reform of administration service licensing on the Institutional aspects in Bone regency have shaped the One Stop-Integrated Service; on the aspects of human resources found that the qualification of existing employees were not appropriate to the needs of the organization which lack of employees’ disciplines and responsibilities; on the aspects of systems and procedures indicated that the licensing generally resolved exceeds the specified time of period as well as discrimination and inconsistencies. Through this study, the researcher made verification in some of the concepts and theories in the form of formalism as one of the characteristics of prismatic society proposed by Fred W. Riggs in those phenomena which called “Heresy Regulation”.

scholarly journals PERSFEKTIF SIYÂSAH SYAR’IYYAH TENTANG DARURAT NEGARA DALAM PENANGANAN PANDEMI COVID-19

2020 ◽  
Vol 14 (1) ◽  
pp. 41-64
Author(s):  
Lutfi Fahrul Rizal
Keyword(s):  
Health Sector ◽  
Case Study Approach ◽  
Problem Context ◽  
The Public ◽  
Study Approach ◽  
The People ◽  
The Government ◽  
The One ◽  
Interpretation Problem

AbstractTransmission of the Covid-19 epidemic is a State problem categorized in the defense aspect in the public health sector. Covid-19's handling policy as a health emergency accompanied by a civil emergency policy is considered inappropriate, with reasons for interpretation, problem context, situation, conditions and ways of handling that are completely different. The research method used is Normative-Empirical, which combines facts with legal events that have been arranged in such a way in the context of the problem under study, using the Live Case Study approach, which is a review of cases or the implementation of regulations into events that are still ongoing until now this. The handling of Covid-19 requires serious collaboration between the Government and the people, in Siyasah al-Syar'iyyah this problem can be categorized as a form of jihad. On the one hand the Government must take an appropriate decision and policy for the benefit of the community and on the one hand the community is required to show the attitude of obedience and discipline in carrying out the policies that have been set, by ruling out political primodialism, religious fanaistem and others. AbstrakPenularan wabah Covid 19 merupakan permasalahan Negara yang dikate­gori­kan pada aspek pertahanan pada bidang kesehatan masya­rakat. Kebijakan pe­na­­nganan Covid-19 sebagai keadaan darurat kese­hatan yang didampingi de­n­g­an kebijakan darurat sipil dinilai kurang tepat, dengan alasan interpretasi, kon­teks masalah, situasi, kondisi dan cara penanganan yang berbeda sama sekali. Metode penelitian yang digunakan yaitu Normatif-Empiris, yakni meng­gabung­kan antara fakta dengan peristiwa hukum yang telah diatur sedemikian rupa dalam konteks permasalahan yang dikaji, dengan menggunakan pende­ka­tan Live Case Study, yakni penelaahan terhadap kasus atau implementasi per­atu­ran ke dalam peristiwa yang masih berjalan sampai dengan saat ini. Pena­nga­nan Covid-19 membutuhkan kerjasama yang serius antara Pemerintah ber­sama dengan rakyat, dalam Siyasah al-Syar’iyyah masa­lah ini dapat dika­tego­ri­kan se­ba­gai bentuk jihad. Pada satu sisi Peme­rintah harus mengambil sebuah ke­­pu­tusan dan kebijakan yang tepat demi kemaslahatan masyarakat dan pada satu sisi pula masya­rakat ditun­tut untuk menunjukkan sikap keta’atan dan ke­di­­­siplinan dalam men­jalanakan kebijakan yang telah ditetapkan tersebut, de­ng­an menge­sampingkan primodialisme politik, fanaistem agama dan yang lain­nya.

scholarly journals Public Service Bureaucratic Reform: A Case Study on Coordination in One Stop Services (KPTSP) in Takalar Regency

2020 ◽  
Vol 9 (2) ◽  
pp. 125
Author(s):  
Gita Susanti ◽  
Rifany Rifany
Keyword(s):  
Public Service ◽  
Market Mechanism ◽  
Service Agency ◽  
The Public ◽  
Descriptive Research ◽  
One Stop ◽  
Bureaucratic Reform ◽  
Network Mechanism ◽  
Research Type

Bureaucratic services tend not to improve their performance and carry out reforms. Service users are often faced with so many problems when they are dealing with bureaucracy. The purpose of this study is to describe the reform of the Public Service Bureaucracy in terms of coordination in One Stop Services (KPTSP) in Takalar Regency. In this study, a qualitative approach was used. The type of research used in this research is descriptive research type. The results showed that hierarchical mechanisms in the form of a structured flow of coordination and power need each other to establish cooperation within organizational units. The market mechanism shows that the change in the bureaucracy from services to revenue to provide income for the region through the collection of fees. Licensing and providing incentives can improve the performance of One-Stop Services, Takalar District has a network mechanism that is interrelated and needs each other, this can be seen from the requirements given by the Service Agency One-Stop Integrated Takalar Regency that asks for recommendations from related Regional Work Units (SKPD).

scholarly journals Achievement of Inclusive Development in Tourism Development in Pulau Merah of Banyuwangi Regency

2018 ◽  
Vol 1 (1) ◽  
pp. 320
Author(s):  
Sulikah Asmorowati ◽  
Mia Fairuza
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Awareness ◽  
Inclusive Development ◽  
Case Study Approach ◽  
The Public ◽  
Study Approach ◽  
The People ◽  
Development Paradigm

The development of tourism on the coast of Pulau Merah Banyuwangi has resulted in the welfare felt directly by the people around the coast. This article discussed the results of development of the Pulau Merah coast by using the inclusive development paradigm, they are consists of benefits, participation, and ecology aspects. This qualitative research has used a case study approach. Data collection was conducted through interviews of 27 informants. The results of this study indicated that in the development of tourism in Pulau Merah, especially the achievement of inclusive development was good. This is caused in three aspects of inclusive development; the aspects of benefits, participation, and ecology are well implemented. The benefits of the development of Pulau Merah have been felt evenly by the people. Community participation of Pulau Merah coast is quite high. The public awareness of the importance of ecology on the coast of Pulau Merah is also high.

scholarly journals Prinsip Hukum Pelayanan Perizinan Terpadu Satu Pintu (PTSP) di Indonesia

2020 ◽  
Vol 2 (2) ◽  
pp. 107
Author(s):  
Pung Karnantohadi*
Keyword(s):  
Civil Rights ◽  
Public Services ◽  
Legal Protection ◽  
Special Treatment ◽  
The Public ◽  
One Stop ◽  
The Republic ◽  
The One ◽  
The Right ◽  
Integrated Service

This research entitled “Law Principle of One-Stop Integrated Service”. The preambule of the 1945 Constitution of the Republic of Indonesia mandated that the objective of the establishment of the Republic of Indonesia was to advance public welfare and educate the life of the nation. The mandate implies that the state is obliged to fulfill the needs of every citizen through a system of government that supports the creation of excellent public services in order to meet the basic needs and civil rights of every citizen of public goods, public services, and administrative services.The philosophical foundation of the obligation of every person to have permission to carry out their activities is contained in the provisions of Article 28J paragraph (1) of the 1945 Constitution of the Republic of Indonesia (Amendment), which aims to respect the human rights of other people in an orderly society, nation and state. In accordance with the provisions of Article 28 Paragraph (2) of the 1945Constitution of the Republic of Indonesia (Amendment), permission is a limitation of one's right to provide facilities to the community in the One Stop Integrated Service (PTSP) in the provisions of Article 28 H paragraph (2) The Republic of Indonesia in 1945 (Amendment), which reads "everyone has the right to receive facilities and special treatment to obtain the same opportunities and benefits in order to achieve equality and justice. The One Stop Integrated Licensing Service is a licensing service model that integrates the authority of the licensing agency, so that legal figures in the One Stop Integrated Licensing Service are legislation that regulates the mapermits,  among  others in  the  form of  regulations regions and  regional  head regulations. Based on the principle of bevogheid zonder verantwoordlijkheid, each permit issuer can be held accountable for the permit issued or rejected, so that the public or applicant can submit legal protection efforts through the judicial institution (State Administrative Court). Legal remedies carried out by permit applicants or the public are also a form of legal protection for permit issuers in measuring the validity of issuing decisions.

scholarly journals The Implementation of One-Stop Integrated Service Policy in Klungkung Regency

2019 ◽  
pp. 303
Author(s):  
Ni Putu Tirka Widanti ◽  
Anak Agung Gde Raka ◽  
I Made Surya Atmadja
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Administrative Services ◽  
Inhibiting Factors ◽  
Inhibiting Factor ◽  
One Stop ◽  
The Government ◽  
The One ◽  
Integrated Service

The government of Klungkung Regency is one of the Regencies in Bali that carried out reforms in order to simplify the licensing process by holding one-stop integrated service. The purpose of this study is to determine the implementation of the policy and the inhibiting factors of the one-stop integrated service. Van Horn and Van Meter Theory were used in this research. The research was conducted at the Department of Investment and One-Stop Integrated Services in Klungkung Regency by using a qualitative research method. The result is that the implementation of the policy shows a tendency for increasingly improved attitudes. The inhibiting factor of the implementation of the policy is the different perception between the Department of Investment and the technical team related to the administrative services and the unavailability of a public service mall to facilitate the licensing and non-licensing process. In terms of human resources, the inhibiting factors are related to professionalism, competence, empathy, and ethics. The next problem is the minimal service quality that complicates the process.

scholarly journals Inovasi Pelayanan Publik Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Pandeglang

2021 ◽  
Vol 2 (2) ◽  
pp. 239-251
Author(s):  
Sifa Suryana ◽  
Leo Agustino ◽  
Arenawati Arenawati
Keyword(s):  
Public Service ◽  
Service Innovation ◽  
Research Field ◽  
Relative Advantage ◽  
Service Users ◽  
Case Study Method ◽  
The Public ◽  
One Stop ◽  
Integrated Service

This Paper about public service Innovation of the investment Office and One Stop Integrated Service of Pandeglang Regency (Case Study of the Public Service Mall in Pandeglang) the purpose of the Public Service Mall This is for the realization of public services that are fast, easy, cheap, transparent by involving vertical agencies, State-Owned Enterprises / Regional-Owned Enterprises, and the private sector in one place. This study uses the theory of Rogers (in Nurdin, 2019: 30) five variables: relative advantage, compatibility, complexity, trialability, and observability. Approach The research used is a qualitative approach with a case study method. The findings of the research field concluded that the Public Service Innovation of the Investment Office and One Stop Integrated Service of Pandeglang Regency at the Public Service Mall in Pandeglang was not optimal because there were several problems such as the location of the Public Service Mall which was less strategic; the facilities and infrastructure provided are not adequate; service users are not yet fully technology literate; officers still lack discipline in punctuality of service hours, and absenteeism; and the less than optimal efforts of the Office of Investment and One Stop Services in Pandeglang Regency in socializing the Public Service Mall to the public. Keywords: Innovation, Public Service, Public Service Mall

scholarly journals Analysis of the Quality of One Stop Services for Building Construction Permits (IMB) in Bogor Regency

2021 ◽  
Vol 11 (1) ◽  
pp. 78
Author(s):  
Dina Nurrahmah ◽  
Retnowati Wahyuning Dyas Tuti
Keyword(s):  
Public Transportation ◽  
Service Agency ◽  
The Public ◽  
Building Permit ◽  
One Stop ◽  
Community People ◽  
The Government ◽  
The One ◽  
Integrated Service

One of the bad services in Indonesia is the building permit or IMB and other related permits. In general, the One Stop Integrated Service Investment Service serves various permits, such as: IMB, Advertising Permit, Disturbance Permit, Construction Service Business Permit, and Trade Permit. In reality, there are still various criticisms and complaints from the public regarding public services provided by the One Stop Integrated Licensing Service Agency, which of course will greatly affect the image of the government in the eyes of the community. People always want to get fast, easy and cheap service. The reality is that in Bogor Regency, building permit services are still a public complaint. The fact that is happening at this time, there are still weaknesses which in general, in this case in the form of government apparatus services that have not been effective. The analysis knife used is the service theory according to Denhardt and Denhardt. This research method uses a qualitative approach with descriptive methods. The results showed that the quality of the One Stop Building Permit (IMB) Integrated Service in Bogor Regency has been running quite well, starting from adequate facilities and infrastructure starting from the strategic location of the building and can be reached by public transportation, providing satisfactory services from employees, there is an online permit arrangement and a special room for breastfeeding mothers, as a whole, the infrastructure is sufficient for the convenience of the community, but there are still shortcomings especially in the time the permit processing process is too long,

scholarly journals INDOMARET MILIK SIAPA? IMPLEMENTASI DAN PEMINGGIRAN PEDAGANG KECIL DALAM PRAKTEK PEMBERIAN IZIN MENDIRIKAN TOKO MODERN DI MEULABOH

2019 ◽  
Vol 5 (2) ◽  
pp. 62
Author(s):  
Fatwa Wati ◽  
Mursyidin Mursyidin ◽  
Vellayati Hajad
Keyword(s):  
Negative Impact ◽  
Regional Government ◽  
Study Approach ◽  
Local Revenue ◽  
Traditional Markets ◽  
One Stop ◽  
The Republic ◽  
The One ◽  
Consumer Habits

Implementation of the Republic of Indonesia's Minister of Trade Regulation regarding the presence of modern shops such as Indomaret in Meulaboh City, West Aceh Regency, which has an impact on the large number of Indomarets and disrupts the existence of traditional shops owned by local communities. This study used a qualitative method through a case study approach with key informants as Head of Trade at the Trade Office, Head of Services and Licensing Staff of the One-Stop Integrated Investment and Services Office (DPMPTSP), Secretary of the West Aceh Traders Association, Modern Shop Employees ( Indomaret), Traditional Traders / Grocer and Community Traders. The results of this study indicate that the implementation of the Permendagri issuance, especially related to structuring guidelines and fostering of traditional markets, shopping centers and modern shops carried out by the Regional Government of West Aceh Regency has not been fully effective, it is due to the absence of derivative policies governing further related the establishment of modern markets such as Indomaret, and in the implementation there is also communication and non-coordination between the two parties implementing the policy. Aside from having positive impacts such as increasing local revenue tax, Indomaret's presence also has a negative impact because it increasingly marginalizes and even kills merchant businesses in traditional shops due to shifts in consumer habits, distance or adjacent positions between modern and traditional stores.

scholarly journals Bureaucratic Reform Barriers: A Case Study on the One Stop-Integrated Service Office in Bone Regency

2019 ◽  
Vol 22 (2) ◽  
pp. 146 ◽  
Author(s):  
Yusri Adi
Keyword(s):  
Service User ◽  
User Behavior ◽  
Sampling Technique ◽  
Behavioral Characteristics ◽  
Red Tape ◽  
One Stop ◽  
The One ◽  
Reform Barriers ◽  
Bureaucratic Reform

This research aimed at identifying the barriers to the implementation of bureaucratic reform, exploring the factors that cause these obstacles and offering some solutions to improve licens-ing administration services, this research applied the descriptive-qualitative approach using the case study design. Techniques of collecting data included interview, observation, and documen-tation. Instruments in this research, added the researcher himself (key device), an informant who was selected based on purposive sampling technique. Data analysis was based on "interactive models," including data collection, condensation, data presentation, and verifica-tion and concluding. The results showed that bureaucratic reform obstacles in licensing ser-vices, among others include, red tape and understaffing, while the internal environment in the bureaucracy and the various service user behavioral characteristics, were identified as critical barriers to bureaucratic reform. To that end, this research recommends conducting bureaucra-cy reform in all aspects, both internal to change bureaucracy itself) and external (induce changes in the characteristics of service user behavior).

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