Collaboration Networks for Social Innovation: A Case Study in a Technological Incubator of Popular Cooperatives

Experiences in social innovation point to a collaborative work, in which several types of players connect in a network to seek solutions to the problems inherent in the less favored population. In this sense, the aim of this paper is to identify the constituent elements of collaboration networks for social innovation in the context of social incubators. This study used a qualitative, descriptive research approach and case study method. Data were collected through document analysis and semi-structured interviews. Based on the thematic analysis of the primary data, it was concluded that the constituent elements of collaboration networks for social innovation in social incubators are: partnerships (networks of players and different types of partnerships); collaboration (mutual help, commitment and trust); self-management (shared leadership, joint decision-making and shared processes); empowerment (recognition and construction of identity); resources (financial, material and human); learning (training, lectures and sharing of experiences); and sustainability (economic, social and environmental

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Management of Records in Adapted Buildings as Records Centres in Zimbabwe

Mousaion ◽

10.25159/0027-2639/2675 ◽

2018 ◽

Vol 35 (3) ◽

Author(s):

Samson Mutsagondo ◽

Getrude Maduyu ◽

Godfrey Tsvuura

Keyword(s):

Qualitative Research ◽

Case Study Research ◽

Research Approach ◽

Records Management ◽

Personal Observation ◽

Structured Interviews ◽

Design Data ◽

Professional Management ◽

The Government

This paper discusses the challenges of records management that arise from the use of adapted buildings as records centres in Zimbabwe, despite the advantages of using such buildings. A qualitative research approach was used as well as a case study research design. Data were collected from seven officers of the Gweru Records Centre through semi-structured interviews. Personal observation was used to triangulate findings from interviews. It was found that the use of adapted buildings as records centres was a cheaper and quicker way of establishing records centres throughout the country. However, a number of preservation, security and management challenges cropped up as the conditions of the buildings and the environment of the adapted buildings were not conducive to the proper and professional management of records. This study is important in that it explores the prospects and challenges of using adapted buildings as records centres in Zimbabwe, an area that has not been researched by many authors. This provokes archival authorities and the government to seriously consider establishing purpose-built records and archival centres.

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Framing the role of higher education in sustainable development: a case study analysis

International Journal of Sustainability in Higher Education ◽

10.1108/ijshe-05-2020-0164 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Suzanna Elmassah ◽

Marwa Biltagy ◽

Doaa Gamal

Keyword(s):

Higher Education ◽

Sustainable Development ◽

Educational Leaders ◽

Primary Data ◽

Study Analysis ◽

Structured Interviews ◽

Content Type ◽

Case Study Analysis

Purpose Higher education institutions (HEIs) should play a fundamental role in achieving the international 2030 sustainable development (SD) agenda. Quality education is the fourth of the sustainable development goals (SDGs), and one of the targets related to this is to ensure that by 2030 all learners acquire the knowledge and skills needed to promote SD. Therefore, the SDGs provide a motive for HEIs to integrate SD concepts into their day-to-day practices. This study aims to introduce a framework for HEIs’ sustainable development assessment. Such a framework guides HEIs and educational leaders to support their countries’ commitments to achieving the SDGs. Design/methodology/approach This paper presents the results of a case study analysis of the role and successful techniques of HEIs in achieving SD in three countries, namely, Germany, Japan and Egypt. Primary data was collected by semi-structured interviews with three Cairo University officials, while secondary data was collected by reviewing the universities' official websites, reports, publications and related papers. This study introduces a novel framework for HEIs' SD analysis and assessment, which guides HEIs and educational leaders to support SD to fulfill their countries' commitments to achieving the SDGs. This framework is based on the following five categories: strategic direction and institutional working practices, supporting students, supporting university staff competencies, supporting society's stakeholders and networking and sustainable campus. Consideration is given to the potential role of HEIs to support SD in each of these areas. Findings Cairo University could learn from the novel and pioneer practices of the Leuphana University of Lüneburg, and the University of Tokyo to fill in the gaps it has in different roles. It can also put more effort into adopting the suggested higher education programs of Egypt's Vision 2030. Research limitations/implications This paper is limited to a case analysis comparing three countries, Germany, Japan and Egypt. Second, this study has not considered school education, which is equally essential in countries' SD. Practical implications HEIs can use the framework and the findings in this paper to evaluate their current roles in supporting SD, identify the gaps and take actions accordingly to address their weaknesses. Originality/value The paper compares three universities, one in each of the case study countries. It draws conclusions that identify ways in which the paper's framework and findings can guide SD practice in HEIs internationally, especially those in the developing world.

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Ketahanmalangan Pengelola PKBM Dalam Mengembangkan Inovasi Pendidikan Nonformal

Aksara: Jurnal Ilmu Pendidikan Nonformal ◽

10.37905/aksara.7.3.987-998.2021 ◽

2021 ◽

Vol 7 (3) ◽

pp. 987

Author(s):

Devi Merina Tuz Sa’diyah ◽

Ahmad Ahmad ◽

Nilna Sa’adayah

Keyword(s):

Teaching And Learning ◽

Formal Education ◽

Secondary Data ◽

Learning Activities ◽

Primary Data ◽

Learning Activity ◽

Structured Interviews ◽

Matrix Methods ◽

Main Partner

The focus of this research is to describe the strategy of adversity quotient for the management of the Community Learning Activity Center (PKBM) to develop innovations in turning barriers into opportunities for non-formal education programs. Qualitative research with this type of case study was carried out at PKBM Mentari, using structured interviews as the primary data collection method, in order to obtain primary data and document matrix methods to obtain secondary data. the data were analyzed using interactive techniques belonging to Miles and Huberman with the stages of data reduction, data presentation and conclusion drawing. The results of this study are the adversity quotient strategy that generally implemented by PKBM is very good, this can be seen from the indicators including: 1) Organizing learning activities flexibly in terms of time, so that it does not interfere with the daily activities of the community; 2) Provide learning at affordable costs so as not to burden the community in participating in learning; 3) Making the community the main partner in the continuation of teaching and learning activities at PKBM and 4) Building synergies with local village officials. The relatively short research time is the main limitation in compiling this study, so that it only maximizes the statements of the main informants.

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How Robot/human Orchestration Can Help in an HR Department: A Case Study From a Pilot Implementation

Organizacija ◽

10.2478/orga-2019-0013 ◽

2019 ◽

Vol 52 (3) ◽

pp. 204-217 ◽

Cited By ~ 1

Author(s):

Dalibor Šimek ◽

Roman Šperka

Keyword(s):

Business Process ◽

Business Processes ◽

Current Trend ◽

Case Study Research ◽

Multinational Company ◽

Research Approach ◽

Structured Interviews ◽

Service Orchestration ◽

Study Research

Abstract Background and Purpose: Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multinational company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits. Design/Methodology/Approach: Case study research approach was selected to explore the research phenomena, which is the implementation of RSO platform in combination with RPA technology and assessing incoming benefits. The case is formed with 2 companies – (1) multinational company with ongoing effort of automating onboarding process, (2) technology and consulting company delivering the automation solution. Data were collected through semi-structured interviews with respondents from two involved companies and by analysing internal documents. Results: The analysis of case provided in this paper revealed some key insights: (1) strategical position of RSO and tactical position of RPA towards the existing legacy systems, (2) need for increased focus on initial process modelling phase, (3) Application Programming Interface (API) integration is more viable solution for RPA, (4) the biggest benefit of RPA - its agility, (5) future potential of the RSO replacing the BPMS. Conclusions: First of all, there is a need of higher number of software robots adopted in a company before orchestration could pay off. On the other side, current Business Process Management Systems (BPMS) solutions don’t offer functionalities for managing human and software robots workforce altogether. RPA is expected to expand and without proper orchestration the effectivity will not grow constantly.

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Millennial and gen Z perspective towards eco-office campaign implementation in public sector

IOP Conference Series Earth and Environmental Science ◽

10.1088/1755-1315/905/1/012122 ◽

2021 ◽

Vol 905 (1) ◽

pp. 012122

Author(s):

H P Pramana ◽

S Hastjarjo ◽

Sudarmo

Keyword(s):

Change Agents ◽

Secondary Data ◽

Primary Data ◽

Structured Interviews ◽

Fully Integrated ◽

Study Results ◽

Self Actualization ◽

New Policies ◽

Electronic Media Use

Abstract This study explains millennial and Gen-Z attitudes, perspectives, and behaviors in implementing the eco-office concept. As a qualitative method study, the study uses primary data through semi-structured interviews and secondary data collected from reports, public/private publications, and census results, using the Yin case study model as data analysis. The study results reveal that the biggest challenge in implementing new policies is self-thinking. Leaders, as change agents, play an essential role in penetrating messages that make them act pro-environment. The reward system will be very effective, especially providing satisfaction for self-actualization. The findings of this study have implications for policymakers as input. For example, the results show that social media plays a crucial role in increasing environmental awareness. In addition, simple shifts such as electronic media use at work will cut the file chain, making it more effective and favored by young people. They understand the consequences of their actions on the environment and have the education, motivation, and social awareness to participate in the green movement. However, beliefs and actions are not fully integrated, and investigating and understanding their behavior and unique needs in the workplace will lead employees to integrate and succeed together to support the environment.

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An Examination of Rural Homestay Operations through the Lens of the Sustainable Livelihood Framework: A Case Study of Phou Khao Khouay National Park Community-Based Tourism (PKK NP CBT), Lao PDR

10.26686/wgtn.17136143.v1 ◽

2021 ◽

Author(s):

◽

Khamsavay Pasanchay

Keyword(s):

Qualitative Methodology ◽

Local Community ◽

Culture Shock ◽

Primary Data ◽

Sustainable Livelihood ◽

Structured Interviews ◽

Community Based ◽

Sustainable Livelihood Framework ◽

The Government

In many developing countries, Community-Based Tourism (CBT) is regarded as a sustainable tourism development tool as well as a catalyst for rural community development through the involvement of local people and the improvement of the standard of living. To extend the involvement of the local community in CBT, homestay tourism is a form of operation unit and its concept aims to facilitate individual household social-cultural and economic benefit from CBT directly. Although homestays are widely regarded as providing better livelihoods directly to the homestay operators, it is not clear to what extent homestay operations actually contribute to the sustainable livelihood of homestay operators when considering the wider livelihood implications. This research seeks to explore this gap by analysing homestay operators through the lens of Sustainable Livelihood theory (Scoones, 1998). This research adopts a post-positivist paradigm with qualitative methodology. Taking a case study approach, semi-structured interviews and observations were employed to collect primary data from community leaders, heads and deputy heads of the tourist guides, and homestay operators themselves. Results of the study found that although homestay tourism was initially established by the government. The study also found the main characteristics of the homestay operation are in a small size with a limitation of bedrooms, and a few family members involved in hosting tourists, which are husband, wife, and an adult child. All of these people are unpaid labour but receive benefits from the sharing of food and shelter. The study also uncovered that cash-based income, gender empowerment enhancement, and environmental enhancement were the positive impacts of homestay tourism on the livelihoods of the homestay operators, and these positive livelihood outcomes were in line with the original sustainable livelihood framework. In addition, cultural revitalisation was found as an emerged indicator of the sustainable livelihood outcomes, which was used to extend the revised framework. However, the study discovered that opportunity costs, culture shock, and conflict with villagers were negative implications affecting sustainable livelihood outcomes of the homestay operators. The revised Sustainable Livelihood Framework (SLF) suggests that if these negative implications are mitigated, the overall livelihood outcomes will be even greater. The results of this study are expected to provide a deeper understanding of how the impacts of homestay tourism on the sustainable livelihood of the homestay operators.

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Egyptian Electronic Government

Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies ◽

10.4018/978-1-4666-3631-6.ch019 ◽

2013 ◽

pp. 328-341

Author(s):

H. S. Hassan ◽

A. A. M. Abdelkader

Keyword(s):

Organisational Culture ◽

Electronic Government ◽

Primary Data ◽

Service Development ◽

Structured Interviews ◽

Government Program ◽

Main Driver ◽

Administrative Development ◽

Service Projects

Many developing countries’ governments have invested heavily in increasing the number of e-government projects. However, there is a lack of clear case material, which describes the potentialities and consequence experienced by governments trying to manage with this change. The Ministry of State for Administrative Development (MSAD) is the organization responsible for the e-Government program in Egypt since early 2004. This paper presents the findings of the CRM case study, one of the e-service projects led by MSAD. Semi-structured interviews have been used as primary data collection techniques. The findings of the study reveal that the main driver to the success of the project is changing the organisational culture and thinking. It is noticed there is an influence of the project on citizens’ encouragement for public participation as it was able to increase their satisfaction levels. Also, the findings emphasised the problems that face the overall e-government program in Egypt. They also explain the relationships among those identified problems of governmental e-service development.

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Egyptian Electronic Government

International Journal of Customer Relationship Marketing and Management ◽

10.4018/jcrmm.2011100104 ◽

2011 ◽

Vol 2 (4) ◽

pp. 54-66 ◽

Cited By ~ 1

Author(s):

H. S. Hassan ◽

A. A. M. Abdelkader

Keyword(s):

Organisational Culture ◽

Electronic Government ◽

Primary Data ◽

Service Development ◽

Structured Interviews ◽

Government Program ◽

Main Driver ◽

Administrative Development ◽

Service Projects

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Social Networks and Supply Chain Management in Fish Trade

SAGE Open ◽

10.1177/2158244020931815 ◽

2020 ◽

Vol 10 (2) ◽

pp. 215824402093181

Author(s):

Carmen Pedroza-Gutiérrez ◽

Juan M. Hernández

Keyword(s):

Supply Chain ◽

Social Network ◽

Social Network Analysis ◽

Network Analysis ◽

Real Life ◽

Primary Data ◽

Structured Interviews ◽

Knowledge Based ◽

The Relationship

This study aims to construct a theoretical framework to analyze the elements of the network structure and the relationship system within the seafood supply chain. The scope of the investigation is to evaluate how these elements influence the flow of products and the efficiency of the seafood supply chain and why these social interactions can create value and enhance competitive advantage. The model combines the resource- and knowledge-based view and the social network analysis applied to seafood supply chains. To demonstrate the application of the model, two theoretical examples and a real case study of the Mercado del Mar in Guadalajara, Mexico, are used. Primary data are obtained from semi-structured interviews, social network analysis metrics, and qualitative analysis. Findings are based on the analysis of theoretical examples and must be considered with caution. Nevertheless, the observations in the examples and case study provide new arguments to the relationship between the pattern of interrelationship and the efficiency of a supply chain. This study emphasizes the necessity of combining quantitative and qualitative analyses to understand and explain real-life supply networks.

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Green Management Tools as a Way to Sustainable Behaviour in the Hotel Industry: Case Study from Czechia

Sustainability ◽

10.3390/su122310027 ◽

2020 ◽

Vol 12 (23) ◽

pp. 10027

Author(s):

Petr Scholz ◽

Ivica Linderová ◽

Kristýna Konečná

Keyword(s):

Local Population ◽

Hotel Industry ◽

Scientific Work ◽

Primary Data ◽

Structured Interviews ◽

Management Tools ◽

Green Management ◽

Waste Production

Sustainability has long been a buzzword and is also currently one of the major priorities of tourism all over the world. In many places, hotels function as a driving force for socio-economic development, serving as employers for the local population, but also providing space for meetings, conferences, private/family events, and ceremonies. Unfortunately, the hotel industry is also considered an industry characterized by the consumption of considerable amounts of resources. These include mainly energy and water consumption, but also waste production. Emphasis is placed on the role of the communication between the various players involved in the operation of hotels. The article deals with applying elements of green management in a selected hotel in Czechia. It analyses the implementation of green management elements and principles of sustainable development in accommodation services. The primary data were conducted from April 2017 to March 2018 and we used structured and semi-structured interviews with the TOP management of the hotel and by author observation. We used the methods of scientific work, i.e., the analysis, mathematical, and statistical methods. As part of economic and social activities, cooperation with suppliers in the close surroundings of the hotel and the selection of local employees work well. Room for improvement has been observed, e.g., in supporting local infrastructure or promoting environmentally friendly types of transport.

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