COMMUNICATIVE AND CONFLICT-RESOLVING COMPETENCE OF MEDICAL INTERNS IN THE SPECIALTY "NERVOUS DISEASES"
The proper doctor-patient relationship has been proved to be essential prerequisite for rapid recovery. Positive attitude can contribute to positive therapeutic outcomes no less than the expert experience. Today, medical practitioners are experiencing a pressing need to boost communication skills and to master methods and tactics of communicative correction to deal with complex controversial issues. The medical interns who specialize in General Medicine constitutes a professional environment are at the cross-section between students and medical practitioners and, in terms of educational characteristics, between the pedagogical and andragogical educational subjects. The aim of this study is to assess the levels of communicative and conflict-resolving competences in medical interns specializing in nervous diseases. We carried out anonymous questionnaire survey of 50 medical interns (1 year of the internship) by using the Thomas’ method then adapted by N.V. Grishina in order to reveal the individuals with personal traits to uncooperative behaviour and analyzed the empirical data obtained. The study of the uncooperative behaviour indicators in young physicians has shown rather low values due to the deficient propensity to cooperate that is productive behaviour in a situation of conflict resolution. The results of the study point out that it is essential to motivate newly qualified medical doctors not only to obtain professional knowledge, but also to develop the relevant effective behavioural patterns; moreover, principles of effective communication strategies, tactics and techniques should be a component of training process on regular basis to foster the skills for effective health communication intervention. These issues require searching for new ways to correct the social behaviour foundations in medical practice.