scholarly journals IMPLEMENTING THE C.O.S.T.A MUNICIPAL CHANGE MODEL (M-C-M)

2020 ◽  
Author(s):  
King Costa ◽  
Selina Siganga
Keyword(s):  
South Africa ◽  
Public Sector ◽  
Local Government ◽  
Service Delivery ◽  
Public Service ◽  
Ethical Leadership ◽  
Moral Authority ◽  
Leadership Culture ◽  
Development Indicators ◽  
The Government

Corruption, mismanagement and incompetence are perceived as a significant prevention to great administration in progressive local government. Many attempts have been developed by government to curb the scourge of this problem by establishment of a number of public sector organizations hinged upon precepts of the constitution, such as Chapter 9 institutions. Regardless of so many watch-dog organizations in South Africa, it is obvious that these instruments are lacking to forestall and control debasement, because of helpless administration rehearses, for example, shortcoming and "holes" in practice. Moreover, the government and public sector continually see exposition of lack of ethical leadership, ethical administration and ethical public service as a result. Apparent refusal to follow the statutory prescripts in the form of PFMA and MFMA demonstrate a plethora of unending meanders to total decay and maleficence.According to Naidoo (2010) Administration and service delivery failures by local government can generally be ascribed to :(1) Poor leadership(2) Unrealistic planning(3) Lack of proper community engagement (4) Trust deficit(5) Incompetent staff and managementIt is interesting that issues raised over a decade ago, which were already proving a predominant challenge to service delivery, are still a problem 10 years later and over 25 years of democratic rule in South Africa. In 2010, Naidoo's study collected data from households, which indicated that appointment of officials to office was inappropriate and irregular. This was further compounded by low skills levels and non-responsive employee capacity development suitable to the paradigm of local government. It is in this way contended there is progressively a requirement for moral authority and ethical leadership culture in the public service and local government. This article hence recommends the requirement for a framework that will put local government leadership and staff on a trajectory with sequential development indicators providing verification at each stage. The C.O.S.T.A. Framework is hereby proposed.

scholarly journals The Dilemma of Accountability and Good Governance for Improved Public Service Delivery in Nigeria

2012 ◽  
Vol 1 (3) ◽  
pp. 25 ◽  
Author(s):  
Kehinde David Adejuwon
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Service ◽  
Good Governance ◽  
Secondary Data ◽  
Public Servants ◽  
The Public ◽  
The People ◽  
The Government ◽  
Effective Service

The public sector in Nigeria is irrefutably beset with gross  incompetence and ineffective management. Perplexing difficulties endure in the Nigerian public sector in spite of a number of reform programmes that have been designed to enhance efficient and effective service delivery for almost two decades. The fact that public service has failed dismally to achieve its laudable objectives is the reason for the vote of no confidence passed on its administrators by majority of the Nigerian populace. The article examines the dilemma of accountability and good governance in Nigeria and demonstrates that the critical point in achieving meaningful developments in the country intrinsically lay with improved service delivery in the public sector. The basic reason why the public service has become the scorn of the people is because for too long, both the government and public servants have paid lip service to the crucial issue of effective and efficient service delivery. The article argues that improved service delivery will improve both the performance and the image of public service and re-awaken the citizens’ interest and trust in them to do business with public servants. It suggests that  in order to bring sanity back to the Nigerian Public Service,  all unprofessional tendencies such as ethnicity bias and nepotism in appointments and promotions, lack of security of tenure of office, and appointment of non-career public servants into key positions in the public service must stop. Also,  effective service delivery must be tailored to the circumstances of Nigeria. The study made use of secondary data obtained from various sources. It therefore concludes that without a reawakening of the culture of accountability and transparency lost over the years, the trusting relationship needed to forge between the government and the governed for the actualization of good governance will not materialize.

scholarly journals SYSTEM OF POLITICAL GOVERNANCE AND PUBLIC SERVICE DELIVERY IN SINDH, PAKISTAN

2021 ◽  
Vol 4 (1) ◽  
pp. 89-99
Keyword(s):  
Qualitative Research ◽  
Local Government ◽  
Service Delivery ◽  
Experimental Research ◽  
Public Service ◽  
Local Governments ◽  
Research Approach ◽  
The People ◽  
The Government ◽  
Political Governance

Local government systems are considered the primary governance level in terms of democracies, though, their contribution to governance is well-established. Concerning this, the present study aims to assess the local government concerning the province of Sindh Pakistan. The focus of this study is to highlight the efficacy as well as the efficiency of the restructuring of the government office. For conducting this study, an experimental research design based on the qualitative research approach is used. The findings of the study conclude that the empowerment of the local government is closely related to the enhanced work practices and better attainment of the economic goals. It also shows that this assists in better management as well as reduction of conflict, since they are more aware of the problems. Therefore, more authority should be provided to these local governments for ensuring the welfare of the people, and Pakistan as a whole.

scholarly journals Community development workers (CDWs): a case study of the Bitou Local Municipality

2012 ◽  
Vol 8 (2) ◽  
Author(s):  
Kishore Raga ◽  
J Derek Taylor ◽  
A Gogi
Keyword(s):  
South Africa ◽  
Local Government ◽  
Community Development ◽  
Service Delivery ◽  
South African ◽  
Local Governance ◽  
Developmental State ◽  
Local Municipality ◽  
The Government ◽  
Development Workers

Local government in South Africa is no longer simply an extension of the national and provincial spheres of government; it has become an independent sphere in its own right. Steady progress has been made in the delivery of services since the advent of a democratic and developmental state in 1994. The 1996 South African Constitution positions local government as an independent sphere of the government, interrelated to and interdependent with the national and provincial governments. To give it a collective voice, local government speaks from a position of strength through organised local government, as embodied in the South African Local Government Association (hereafter referred to as SALGA). The government is aware of the challenges facing local government service delivery, particularly in the rural areas, where progress in service delivery has been slow. During the former Presidential Izimbizo’s, the gap between the government’s delivery efforts and communities’ ability to benefit from that delivery was repeatedly highlighted. The introduction of community development workers (CDWs) is to assist the three spheres of government to ensure that service delivery reaches the intended recipients effectively and efficiently (IDASA, 2006: On- Line).It was against this background that community development workers (CDWs) were introduced as a link between the government and communities. CDWs are defined as participatory change agents who work in the community in which the live, and to whom they have to answer for their activities. They are required to help members of the community to improve their living standards and change circumstances. To do this, CDWs are expected to make the poor aware of their constitutional rights such as their right to basic service delivery including social grants and assist community members to understand how they can participate in the development plans for their communities. CDWs are expected to facilitate community participation in policy-making, implementation and in service delivery (Republic of South Africa. Grassroots Innovation, 2007). In this article, the role of community development workers in enhancing service delivery within the Bitou Local Municipality is discussed. The article concludes with recommendations based on an empirical survey to establish the extent to which CDWs play a role in improving service delivery and enhancing the accessibility of government services to communities.Keywords: Bitou Local Municipality, local governance, community development workers, participation, ward committeesDisciplines: Public Management and Administration, social science research methodology, development studies

scholarly journals Talent management: A 'recipe' for public service delivery in the fourth industrial revolution

2022 ◽  
Vol 10 (8) ◽  
pp. 138-148
Author(s):  
Elvin Shava ◽  
Shikha Vyas Doorgapersad
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
Public Service ◽  
Industrial Revolution ◽  
Management Strategies ◽  
Talent Management ◽  
Public Service Delivery ◽  
Local Municipalities ◽  
Two Cities ◽  
The Government

The article was based on an interpretive paradigm, which adopts a qualitative desktop review approach. Various document sources that inform 4IR and talent management within the local government context in South Africa were employed. The two cities of Johannesburg and Ekurhuleni were used as case studies to examine their talent management strategies in the 4IR. The analysis of documents has shown that the 4IR can enable accelerated delivery of services; increase access to services; improve community participation; and more significant social accountability. Nevertheless, some municipalities in South Africa do not have enough resources and skills capacity to implement ICT/4IR measures to improve services; hence managing talent in key technical jobs has become an impediment. The absence of institutional readiness among local municipalities is a huge deterrent to managing talent needed to drive service delivery in the 4IR. The study concludes that to achieve efficient public service delivery within the 4IR, local municipalities should retain talent to manage the digital technologies that demand skilled expertise. The article recommends the government develop policies that offer guidance to local municipalities on managing specified sets of talents that are deemed crucial to enhancing socio-economic development in the 4IR.

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

scholarly journals Fostering public accountability in South Africa: A reflection on challenges and successes

2016 ◽  
Vol 12 (1) ◽  
Author(s):  
Pandelani H. Munzhedzi
Keyword(s):  
South Africa ◽  
Public Service ◽  
Service Provision ◽  
Public Services ◽  
Public Accountability ◽  
The Public ◽  
Current State ◽  
Public Service Provision ◽  
The Republic ◽  
The Government

Accountability and oversight are constitutional requirements in all the spheres of government in the Republic of South Africa and their foundation is in the Constitution of the Republic of South Africa of 1996. All spheres of government are charged with the constitutional mandate of providing public services. The level of responsibility and public services provision also goes with the level of capacity of a particular sphere. However, most of the direct and visible services that the public receives are at the local sphere of government. As such, enormous resources are channelled towards this sphere of government so that the said public services could be provided. It is imperative that the three spheres of government account for the huge expenditures during the public service provision processes. The parliaments of national and provincial governments exercise oversight and accountability over their executives and administrations through the Public Accounts Committees, while the local sphere of government relies on the Municipal Public Accounts Committees. This article is theoretical in nature, and it seeks to explore the current state of public accountability in South Africa and to evaluate possible measures so as to enhance public accountability. The article argues that the current public accountability mechanisms are not efficient and effective. It is recommended that these mechanisms ought to be enhanced by inter alia capacitating the legislative bodies at national, provincial and local spheres of the government.

scholarly journals OPTIMALISASI PENYELENGGARAN PELAYANAN PUBLIK DALAM MASA PERUBAHAN MELAWAN COVID-19 DI INDONESIA

2021 ◽  
Vol 5 (1) ◽  
pp. 210
Author(s):  
Diana Setiyo Dewi ◽  
Tiur Nurlini Wenang Tobing
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Good Governance ◽  
Negative Impact ◽  
Community Services ◽  
Public Service Delivery ◽  
Work From Home ◽  
The Government ◽  
New Policies ◽  
The Impact

This study focuses on COVID-19 as a global pandemic that has a negative impact on various government fields. The government made a new online-based policy on public service delivery. Public services before COVID-19 are seen as not optimal, the improvement needs are piling up in line with the delays during the COVID-19 pandemic, it is very necessary to optimize the implementation of good governance, problems we are facing now are the threat of COVID-19 against the deterioration of the country, new policies that do not produce solutions, difficulties in implementing online-based work policies due to uneven technological progress in each region, increasing COVID-19 cases, and the pile-up task of improving public service delivery. Current pandemic situations in Indonesia; an increasing number of COVID-19 cases in Indonesia with a total of 93,657 on July, 23rd 2020; The government-issued social distancing policies, physical distancing, work from home and PSBB to break the chain of COVID-19; Conducting community intelligence through online and offline COVID-19 prevention education; Java island as the most populated area in Indonesia (SUPAS 2015) experienced a prolonged red zone until the implementation of the PSBB; it's affected the economic turnover. The Impact of the COVID-19 Pandemic on Public Service Delivery; Limited access for providing community services; Issued a new policy; Closure of schools, markets, public facilities, restrictions on transportation passengers, and others; Providing online-based services. The conclusions and suggestions in this study are the application and development of the E-Government system; Creating new reliable policy standards; Employee training regarding online-based work systems; Efforts to distribute technology and information to every remote area in Indonesia

M-Government and Its Application on Public Service Delivery

2019 ◽  
pp. 1-14
Author(s):  
Vannie Naidoo ◽  
Thokozani Ian Nzimakwe
Keyword(s):  
Developing Countries ◽  
Global Change ◽  
Service Delivery ◽  
Public Service ◽  
Developed Countries ◽  
Future Research ◽  
Technological Changes ◽  
Government Sector ◽  
The Government ◽  
Improve Service Delivery

Technology has taken over every aspect of society. It is only fitting that governments embrace technological changes in society and develop m-government for the technologically savvy people of today's society. A global change that is transforming the government sector is the use of ICTs to improve service delivery. In this chapter, the following themes will be investigated and discussed: e-government, defining mobile government, different perspectives on mobile government, mobile government in developed countries, mobile government in developing countries, benefits and limitations of mobile government, way forward in implementing mobile government, and future research in areas of mobile government.

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