scholarly journals PELAKSANAAN ASAS PELAYANAN PUBLIK PADA PUSKESMAS SIMPANG BARU KOTA PEKANBARU

Jurnal Niara ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 120-129
Author(s):  
Harapan Tua F S ◽  
Syofian Syofian
Keyword(s):  
Public Sector ◽  
Data Collection ◽  
Health Center ◽  
Public Service ◽  
Qualitative Method ◽  
Public Services ◽  
Public Institution ◽  
The Public

Public services are the result of organizing organizations. Starting from all forms of activities in the arrangement, guidance, guidance, providers of facilities, services and others carried out by organizations engaged in the public sector. One public institution that organizes public services is the puskesmas while still paying attention to the principles of public service created by the institution in providing services to the community. The purpose of this study was to study the principles of service at the Simpang Baru Health Center, Simpang Baru Village, Tampan District, Pekanbaru City. The researcher uses a qualitative method that describes the implementation of the principles of public service by studying and studying the theory as a guide. Research informants are Puskesmas employees and the community as patients at Puskesmas with data collection techniques namely observation and interviews.

scholarly journals Pelaksanaan Prinsip Pelayanan Publik SAMSAT Medan Selatan dalam Meningkatkan Pemungutan Pajak Kendaraan Bermotor Roda Dua

2019 ◽  
Vol 1 (1) ◽  
pp. 28-34
Author(s):  
Dinda Emilia ◽  
Muhammad Husni Thamrin Nasution ◽  
Rosmala Dewi ◽  
Indra Muda
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Qualitative Method ◽  
Public Services ◽  
Motor Vehicle ◽  
Motor Vehicles ◽  
Tax Revenue ◽  
Tax Collection ◽  
The Public ◽  
Descriptive Qualitative

Public services is a form of service provided by the bureaucracy or government to the public with the following problems : how does the implementation of Samsat Medan Selatan public service principles in increasing tax collection of motor vehicle tax, this research uses a descriptive qualitative method that uses data collection techniques, observation, interview, and documentation. Quite good but if seen from the realization of the tax revenue of two- wheeled motorbikes there was a decrease from 2016 to 2017 based on the results of the study it can be concluded that the Samsat southern field public service principle in increasing tax collection oftwo-wheeled motor vehicles is good enough, but what needs to be improved is how to motivate the public to want to participate in pay tax especially two-wheeled motor vehicles.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

scholarly journals Corporate succession practices: A public sector perspective

2016 ◽  
Vol 13 (4) ◽  
pp. 441-446
Author(s):  
Nomalinge Amelia Pita ◽  
Chengedzai Mafini ◽  
Manilall Dhurup
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Succession Planning ◽  
Quantitative Research ◽  
Public Services ◽  
Turnover Intentions ◽  
Pearson Correlation ◽  
Service Employees ◽  
Intentions To Leave ◽  
The Public

In today’s globally competitive and modern environments, organisational future plans often fail due to the lack of succession planning. Literature has shown that in most public services, very little is done to transfer employee skills before they leave the organisation, which largely is attributed to the lack of proper corporate succession planning. This study examined the association between corporate succession planning practices, internal succession barriers and intentions to leave within a public service in South Africa. The study was inspired by the absence of documented evidence of corporate succession planning initiatives, the barriers to succession planning and turnover intentions of employees in the public sector in the South African context. The study is located within a quantitative research paradigm in which a three-section structured questionnaire was administered to a sample of 243 public service employees. Two factors; namely, replacement planning and employee development/grooming were extracted using exploratory factor analysis. The Pearson correlation coefficient showed that corporate succession planning practices and internal succession barriers are negatively related to intentions to leave in the public service. Regression analysis showed that replacement planning and employee grooming are predictors of intention to quit. The results of the study are significant in that they facilitate the development as well as the effective implementation of succession planning initiatives that enable public services to improve human resource practices and counter any existing barriers to internal succession.

Voluntary cooperation of citizens in the community model of public service delivery

2020 ◽  
Author(s):  
Beáta MIKUŠOVÁ ◽  
Nikoleta JAKUŠ ◽  
Marián HOLÚBEK
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Goods ◽  
Public Service ◽  
Public Services ◽  
Revealed Preferences ◽  
Public Service Delivery ◽  
Continuous Increase ◽  
The Public ◽  
Community Model

Most of the developed countries have implemented new principles of public sector reform – new approaches to the management of the public sector. A major feature of the new public management (NPM) is the introduction of market type mechanisms (MTM) to the running of public service organizations: the marketization of the public service. The marketization of public services aims at a continuous increase in public expenditure efficiency, continual improvements in public services quality, the implementation of the professional management tools in the public sector, and last but not least, charge for public services. Price of public services in mainstream economics theory is connected with preference revelation problem. Economic models explain the relationship between consumer behavior (revealed preferences) and the value of public goods, and thus determine the value of the goods themselves. The aim of the paper is to determine the success of the community model of public service delivery based on the demonstrated preferences of individuals in the consumption of public services / public goods. The direct way of determining the preferences of individuals was used in this paper (willigness to pay and willigness to accept). These preferences will be identified based on the crowdfunding campaign as an example of community model of public goods provision by using survey experiment method. The willingness of individuals to pay is dependent on the individual's relationship with the organisation, the organisation's employees, or sympathise with those for whom the collection is, for whom the project is designed.

scholarly journals Gender Equality at the Agriculture Office in Kabupaten Enrekang

2019 ◽  
Vol 3 (2) ◽  
pp. 100-105
Author(s):  
Suparman Suparman
Keyword(s):  
Local Government ◽  
Data Collection ◽  
Gender Equality ◽  
Qualitative Method ◽  
Public Services ◽  
The Public ◽  
Depth Interviews ◽  
People’S Perceptions

Gender Equality in Enrekang District (Case Study of Agricultural Service Personnel). This study aims to determine how people's perceptions of gender equality in the Agriculture Office of Enrekang District; and to find out the extent of gender equality in the Agriculture Office of Enrekang District. This type of research is a descriptive qualitative method; data collection is used by observation, in-depth interviews, documentation techniques from the results of photographs and archives owned by the local government. In this study, the target of the study was the first employee of the Agriculture Office of Enrekang District, the second community considered to be able to provide information or data in accordance with the research. The results of this study indicate that gender equality in public services, especially the Agriculture Office of Enrekang District, has not yet become a reality. This is evidenced that the number of employees with a ratio of the number of men is 89 (66%) people and the number of women is 45 (34%) people. The results of interviews with the community showed that support for gender equality, women's freedom to express opinions and work outside, especially working at the Agriculture Office in Enrekang District. The implication of the study were expected to provide knowledge about gender equality in the profession and provided understanding to the public about the role of women in the community.

scholarly journals KUALITAS PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCACATAN SIPIL KOTA DENPASAR DI TENGAH SITUASI PANDEMI COVID-19

2021 ◽  
pp. 61-71
Author(s):  
Ni Nyoman Ariani ◽  
Anak Agung Putu Sugiantiningsih ◽  
Moch. Noor
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Government Policies ◽  
The Public ◽  
Direct Observations ◽  
Data Collection Process ◽  
Service Standards

Many people have adapted to the situation of covid-19 outbreak including public service providers. Government policies to prevent the spread of COVID-19 have an impact on public service standards implemented by the service providers. Regarding this matter, this study was conducted to analyze the quality of the service provided by Civil Registry Office of Denpasar during covid-19 pandemic. Interviews and direct observations were carried out to collect data. In this data collection process, five questions were given to six informants at this Office. The results of this study show that any declines in terms of the quality of the public services provided by this Office are not identified.

scholarly journals Co-Production of Digital Public Services in Austrian Public Administrations

2021 ◽  
Vol 11 (1) ◽  
pp. 22
Author(s):  
Noella Edelmann ◽  
Ines Mergel
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
New Technology ◽  
Digital Transformation ◽  
Public Service Delivery ◽  
The Public ◽  
Digital Service

In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public services as a key element to public service delivery and, subsequently, innovation of the public sector. To understand how co-production in digital service delivery is implemented in Austria, we conducted interviews with 41 experts from public administrations in order to understand who is involved in such processes, how they are involved, and what outcomes are to be achieved.

scholarly journals STRATEGI OPTIMALISASI MANAJEMEN PELAYANAN PUBLIK DI TERMINAL MENGWI KABUPATEN BADUNG (Studi kasus: Peralihan Terminal Ubung ke Terminal Mengwi)

2021 ◽  
Vol 4 (1) ◽  
pp. 65-69
Author(s):  
Putu Eka Purnamaningsih ◽  
Kadek Wiwin Wismayanti
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Qualitative Method ◽  
Service Management ◽  
Type A ◽  
Transportation Management ◽  
The Public ◽  
Descriptive Qualitative

Mengwi Terminal is a type A type of terminal which began operations on October 23, 2017. The terminal has an area of 5 hectares now under the Land Transportation Management Center (BPTD) XII of Bali and West Nusa Tenggara Provinces. The research objective to be achieved is to obtain an actual picture of the constraints faced in the process of optimizing public service management in the Mengwi Terminal. This research uses descriptive qualitative method with data collection techniques in the form of interviews, observation, and documentation. The results of this study indicate that the optimization of public service management in the Mengwi Terminal is carried out, but not yet running optimally. Efforts made related to the optimization are already carried out socialization activities to the public and the autobus entrepreneurs (PO) as well as already provided 8 Trans Sarbagita bus units and the process of repairing facilities and infrastructure at the Mengwi Terminal.

scholarly journals PENGARUH KINERJA TENAGA MEDIS DAN PELAYANAN KESEHATAN TERHADAP SISTEM REPUTASI LAYANAN PUBLIK PADA PUSKESMAS METRO

2020 ◽  
Vol 14 (1) ◽  
Author(s):  
Adhina Martatilova
Keyword(s):  
Linear Regression ◽  
Data Collection ◽  
Health Services ◽  
Multiple Linear Regression ◽  
Public Service ◽  
Public Services ◽  
Medical Personnel ◽  
Reputation System ◽  
Reputation Systems ◽  
The Public

This research was conducted at the Metro Health Center on November 28, 2019. This type of research uses a quantitative approach and data collection techniques using observations and questionnaires. The population in this study amounted to 90 people and analyzed using multiple linear regression with SPSS version 21. Based on the analysis it can be concluded that there is an effect of the performance of medical personnel on the public service reputation system at the Puskesmas Metro. This is because the performance of medical personnel has been good so that it can improve the public service reputation system. In addition, there is an influence of health services on the reputation system for public services in Metro Puskesmas. This is because health services have carried out well so as to improve the reputation system of public services. Then, there is an effect of the performance of medical personnel and health services simultaneously on the reputation system for public services in the Metro Puskesmas. This is because there is a maximum combination of performance of medical personnel and health services so as to be able to improve the reputation system of public services.Keywords:Medical Personnel Performance, Health Services, Public Service Reputation Systems

scholarly journals EPISTEMOLOGICAL FRAMEWORK FOR PUBLIC TRUST IN PUBLIC SECTOR INSTITUTIONS RESEARCH

2021 ◽  
Author(s):  
Maryna Brychko ◽  
Bohdana Yevdokymova
Keyword(s):  
Public Policy ◽  
Public Sector ◽  
Local Governments ◽  
Public Services ◽  
Public Trust ◽  
Public Institution ◽  
Long Term Results ◽  
Trust In Government ◽  
The Public ◽  
The Government

The article considers the place and role of public trust in the functioning of public sector institutions. Trust in government is a multi-conceptual category, which is based on a combination of economic, social, and political interactions between government authorities at different levels and citizens. The authors of the article propose to conduct an epistemological study of trust in government at three main (micro-, meso-, macro-) and intermediate levels. At the micro-level, it is proposed to determine trust based on the results of economic agents' cooperation with public authorities through the provision of public services. At the meso level, trust in the government is defined by the competence of central government agencies that formulate and implement public policy in the relevant field, to solve economic and social problems of society, as well as their ability to generate positive expectations for citizens future well-being. At the macro level, trust in the government is derived from the economic efficiency of the "whole government." The authors propose to consider the intermediate level as trust in local governments, which is determined by both the quality of public services and the efficiency of public administration. It was shown that trust in the institutions of the public sector of the economy could not be formed separately from the personal characteristics of its Chairman or head. In the historical context of the development of Ukraine's statehood, systematic events related to corruption in the management of the public institution that receives wide media coverage have led to systemic distrust of economic actors towards public sector institutions and the state as a whole. The authors found that certain levels of trust in government interact, and therefore, the erosion of trust at one level can affect trust at others, which, accordingly, leads to a deterioration in the results of public policy in general. Strengthening trust at one level due to the synergetic effect will help strengthen trust in government in general. The article also shows that trust in government institutions and the government in general reduces the risk of opportunistic behavior and, consequently, can push society to give preference to long-term results of public policy over short-term benefits.

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