THE INFLUENCE OF ROLE MANAGER AND SERVICE QUALITY TO THE SATISFACTION OF BPJS MEMBERS ON PUBLIC HEALTH CENTER LUBUK BUAYA PADANG

2018 ◽  
Vol 3 (1) ◽  
pp. 065
Author(s):  
Puryanto Puryanto

This research is motivated by the manager role and service quality at Lubuk Buaya Public Health Center which is still relatively low in providing public service quality on health field, so it didn�t satisfied BPJS members. The purpose of this research was to explain the manager role in improving the service quality and its satisfaction influence to BPJS members at Lubuk Buaya Public Health Center, Padang City. This research used a quantitative method with four exogenous variables; interpersonal manager role (X1), informational manager role (X2), decisional manager role (X3), and service quality (X4), besides one endogenous variable, was the satisfaction of BPJS members (Y). This data were gathered through the questionnaires that had validated and reliably first, not only in its contents, but also in its items. The participants of this research were about 36.422 who were all BPJS members at Lubuk Buaya Public Health Center, Padang City. This research used Slovin formula, with 5% standard error, so the participants in this research were 396. The sample in this research was collected in two ways: (1) cluster sampling technique, and (2) proportional stratified random sampling technique. This analysis used regression and path analysis. The findings showed that this model, except the interpersonal satisfaction influence, can be used as a new model in public service, especially at Lubuk Buaya Public Health Center, Padang City, in order to improve the satisfaction of BPJS members for their health service field.

2017 ◽  
Vol 11 (2) ◽  
pp. 67
Author(s):  
Ringga Rahmi Prima ◽  
Melinda Noer ◽  
Benny Hidayat

Healthy and clean behaviour are behaviors that made family contribute in pursuing a healthy living environment. Based on City Health Office Padang data in 2015, the implementation of healthy and clean behavior at Andalas Public Health Center work area only 3,18 %. The Purpose of this study to determine the factors associated with the implementation of Healthy and clean behaviour among household  who live in Padang. This research use mixed method design with sequential explanatory approach. Samples were choosen using cluster sampling technique amount 99 unit of Household. The quantitative data were collected by interview with questionare and analyzed using multivariate, logistic regression with 95% CI (p= 0.05). The qualitative data were collected by depth interview and analyzed using content analysis. The result of multivariate analysis showed the dominant factor is basic sanitation. Basic sanitation eligible households will increase by 5.8 times. The research suggest Public Health Center should build cooperation cross-sectors with Public Work Service Office to fulfill of basic sanitation, like the fulfill of clean water needs and adding healthy sewerage system


2017 ◽  
Vol 11 (2) ◽  
pp. 67
Author(s):  
Ringga Rahmi Prima ◽  
Melinda Noer ◽  
Benny Hidayat

Healthy and clean behaviour are behaviors that made family contribute in pursuing a healthy living environment. Based on City Health Office Padang data in 2015, the implementation of healthy and clean behavior at Andalas Public Health Center work area only 3,18 %. The Purpose of this study to determine the factors associated with the implementation of Healthy and clean behaviour among household  who live in Padang. This research use mixed method design with sequential explanatory approach. Samples were choosen using cluster sampling technique amount 99 unit of Household. The quantitative data were collected by interview with questionare and analyzed using multivariate, logistic regression with 95% CI (p= 0.05). The qualitative data were collected by depth interview and analyzed using content analysis. The result of multivariate analysis showed the dominant factor is basic sanitation. Basic sanitation eligible households will increase by 5.8 times. The research suggest Public Health Center should build cooperation cross-sectors with Public Work Service Office to fulfill of basic sanitation, like the fulfill of clean water needs and adding healthy sewerage system


2020 ◽  
Vol 13 (2) ◽  
pp. 109
Author(s):  
Yuyun Sarinengsih

ABSTRAKStunting yaitu keadaan gagal tumbuh akibat dari kekurangan gizi kronis. Prevalensi stunting di Kabupaten Tasikmalaya menempati urutan keempat, dimana kecamatan Sukahening menempati urutan pertama tertinggi dengan jumlah 155 balita mengalami stunting. Faktor yang dapat mempengaruhi kejadian stunting yaitu pengasuhan anak yang kurang baik dimana tidak diberikannya ASI secara Ekslusif. Pencegahan stunting yaitu pada 1000 hari kehidupan dimana salah satunya pemberian ASI secara Ekslusif.Penelitian ini bertujuan untuk mengetahui hubungan antara pemberian ASI Ekslusif dengan kejadian stunting pada balita 1-5 tahun di Puskesmas Sukahening Kecamatan Sukahening Kabupaten Tasikmalaya.Jenis Penelitian yang digunakan adalah deskriptif korelasional dengan pendekatan cross-sectional. Populasi total sampling sebanyak 95 responden menggunakan teknik purposive sampling.Hasil Penelitian diperoleh lebih dari setengah responden 51,6% tidak diberikan ASI secara Ekslusif, dan sebagian besar 65,3% balita mengalami stunting. Hasil perhitungan chi-square diperoleh ρ.value (0,000<0,05) maka H0 ditolak sehingga terdapat hubungan antara Pemberian ASI Ekslusif dengan kejadian stunting pada balita 1-5 tahun di Puskesmas Sukahening Kecamatan Sukahening Kabupaten Tasikmalaya.Hasil penelitian ini diharapkan dapat memberi informasi yang bermanfaat dan perlu dilakukan pendidikan kesehatan ulang yang terjadwal terkait nutrisi yang terjangkau dan sehat sehingga dapat meningkatkan cakupan ASI Ekslusif dan dapat menurunkan angka stunting.Kata Kunci : ASI Ekslusif, StuntingDaftar Pustaka : 25 buku (2010-2018)9 jurnal (2013-2019)2 Website (2010-2017) ABSTRACTStunting is a condition of growth failure due to chronic malnutrition. The stunting prevalence in Tasikmalaya Regency was at the fourth place where Sukahening sub-district was at the highest with 155 stunting. Factor that can influence the occurrence of stunting is a poor parenting where exclusive breastfeeding is not given. The best prevention of stunting is on 1000 days of life where exclusive breastfeeding is given. The impact, if the baby is not given exclusive breastfeeding, they will lack of nutrition and also will have an impact on the growth or inappropriate height. This aims of the research is to determine the relationship between exclusive breastfeeding and the incidence of stunting on toddler under 5 years of at Sukahening Public Health Center, Sukahening Sub district, Tasikmalaya Regency. The type of research used is descriptive correlation with a cross-sectional approach. The total samplings were 95 respondents which used purposive sampling technique. The results of the research were obtained more than half of the respondents 51.6% were given exclusive breastfeeding, and most 65.3% of children under five had stunting. The chi-square calculation results obtained that ρ.value (0,000 <0,05) then H0 is rejected so that there is a relationship between exclusive breastfeeding and the incidence of stunting on toddlers under 5 years in Sukahening Public Health Center, Sukahening Sub district, Tasikmalaya Regency. Performed the health education related to affordable and healthy nutrition so that it can increase the coverage of exclusive breastfeeding and can reduce stunting rates. Keywords : Exclusive breastfeeding, Stunting Bibliography : 25 books (2010-2018) 9 journals (2013-2019) 2 Websites (2010-2017) 


Author(s):  
Aryo Wibisono ◽  
R. Amilia Destryana

This study aims to determine the index of public satisfaction in public health center services in Sumenep Regency and the relationship between the services to the public satisfaction. The analysis measured the index of public satisfaction and logistic regression methods to determine the effect of the relationship on total satisfaction in the health services of Public Health Center. The results of the study are the alignment between interests and patient satisfaction is still not aligned, there are still differences between interests and satisfaction, the pattern of the result is the relationship between the assurance dimension to the service satisfaction of the public health center, and the results of the index of public satisfaction  values show that the results of the community assess the public health center performance is very good by getting an A grade. Keywords: public service, logistic regretion, index of public satisfaction


2019 ◽  
Vol 5 (2) ◽  
pp. 100-103
Author(s):  
Mestika Rija Helti ◽  
Suriani ◽  
Zakiah

Measles and rubella can have a negative impact on children's health in Indonesia, so the government has implemented an MR vaccination campaign (MMR VIS - Indonesia, 2012). The MR (Measles Rubella) vaccine provides benefits such as protecting children from disability and death due to complications of pneumonia, diarrhea , brain damage, deafness, blindness and congenital heart disease. There were 83 confirmed cases of CRS in 2015-2016 of which 77% suffered from heart defects, 67.5% suffered from cataracts and 47% suffered from deafness (Ditjen P2P, 2016). The research objective was the Effect of Promotion of Health Workers on the Improvement of Rubella Measles Immunization at the Bandar Khalipah Public Health Center in 2019. This type of research is descriptive analytic with a cross sectional approach with a sample size of 18, it is recommended to carry out promotions. The sampling technique is purposive sampling technique. The research instrument uses leaflet sheets. Univariate analysis using Microsoft Excel. The results showed that the total coverage of rubella measles immunization prior to promotion at the Bandar khalipah health center 2019 was 340 (7.8%) in the "decreased" category and after promotion the total coverage of rubella measles immunization at the Bandar khalipah puskesmas was 367 (8, 6%) are in the “increasing” category. So that there is an effect of promotion of health workers on increasing the provision of rubella measles immunization at the Bandar khalipah public health center in 2019. Conclusion in this study there is an effect of promotion of health workers on increasing rubella measles immunization, so that health workers can use promotion as an effort to support government programs, coverage of immunization rubella measles 95%.


2021 ◽  
Vol 3 (1) ◽  
pp. 51-59
Author(s):  
Nurul Maulidya ◽  
Dian Oktianti

Diabetes Mellitus (DM) is a long-term or chronic disease which continues to increase every year. Indonesia itself is ranked 7th for the most DM sufferers in the world. The purpose of this study was to determine the profile of the use of antidiabetic drugs in DM patients at the Grabag Public Health Center. The method used in this research is descriptive method, with retrospective data collection. The population of DM sufferers at the Grabag Public Health Center was 50 patients, with the sampling technique using the total sampling method. The inclusion criteria were medical record data for outpatient type 2 diabetes mellitus, and the exclusion criteria incomplete medical record data. The results of this study were the use of oral antidiabetic drugs (OAD) with single therapy, metformin 32% and acarbose 2%, and with combination therapy are metformin + glimepirid 58%, acarbose + glimepiride 2%, and metformin + glimepiride+acarbose 6%. Based on the duration of suffering from diabetes, for 1 year the most people used metformin by 26%, for 2 and 3 years the most used metformin + glimepiride by 38% and 8%, while for 4 years using a combination of metformin + glimepiride + acarbose by 2%. Most of the patients are accompanied by hypertension complications. The most widely used single therapy oral OAD is metformin and the combination therapy is metformin + glimepiride. Patients suffering from diabetes for 1 year of treatment used metformin single therapy, for 2 and 3 years the most treatment used 2 combination therapy, glimepiride + metformin, while for 4 years of treatment using 3 combination therapy metformin + glimepiride + acarbose. Abstrak Diabetes Mellitus (DM) merupakan penyakit jangka panjang atau kronis yang pada setiap tahunnya terus mengalami peningkatan. Indonesia sendiri menduduki peringkat ke-7 untuk penderita DM terbanyak didiunia. Tujuan penelitian ini adalah untuk mengetahui profil penggunaan obat antidiabetes pada pasien DM di Puskesmas Grabag. Metode yang digunakan pada penelitian ini adalah metode deskriptif, dengan pengambilan data secara retrospektif. Populasi penderita DM di puskesmas Grabag sebanyak 50 pasien dengan teknik pengambilan sampel menggunakan metode total sampling. Kriteria inklusi berupa data rekam medik pasien DM tipe 2 rawat jalan, dan kriteria eksklusi berupa data rekam medik yang tidak lengkap. Hasil dari penelitian ini adalah penggunaan obat antidiabetes (OAD) oral dengan terapi tunggal yaitu metformin 32% dan acarbose 2%, dan dengan terapi kombinasi adalah metformin + glimepirid 58%, acarbose + glimepiride 2%, dan metformin+glimepiride + acarbose 6%. Berdasarkan lamanya menderita DM, selama 1 tahun terbanyak menggunakan metformin sebesar 26%, selama 2 dan 3 tahun terbanyak menggunakan metformin + glimepiride sebesar 38% dan 8%, sedangkan selama 4 tahun menggunakan kombinasi metformin + glimepiride + acarbose sebesar 2%. Sebagian besar pasien disertai dengan komplikasi hipertensi. Penggunaan OAD oral terapi tunggal terbanyak adalah metformin dan terapi kombinasi adalah metformin+glimepiride. Pasien yang menderita DM selama 1 tahun pengobatan terbanyak menggunakan terapi tunggal metformin, selama 2 dan 3 tahun pengobatan terbanyak menggunakan terapi 2 kombinasi yaitu glimepiride + metformin, sedangkan selama 4 tahun pengobatannya menggunakan terapi 3 kombinasi yaitu metformin + glimepiride + acarbose.


Author(s):  
Ari Nofitasari ◽  
Nawawi Nawawi ◽  
Mimi Yati ◽  
Sarah Sarizan Yunam

Background: Health education can improve an adherence and reduce treatment delays in Tuberculosis (TB) patients. Based on results of interviews with TB patients at Nambo Public Health Center in December 2019, the results of interviews that has conducted on 4 patients, it found that the patients was undergoing treatment at the public health center , there were family members who were undergoing same treatment, there had been no routine preventive measures. The 4 patients interviewed said that they did not know clearlyto preventiontransmission  because the health worker only gave a sheet of paper which was recommended to be read at home. The General objective of this study was to determine the effect of health education patients in prevention of transmission at the Nambo Public Health Center Area. Methods: The type of study was quasyi experimental method with a pre test and post test design. The population of this study was 75 people, by using proportional random sampling technique with 26 respondents. The method of analysis  used paired t test of the statistical analysis. Result: The results of this study, showed that the above table analysis obtained the value of t=10,111>1,706, where t count was greater than the value of t table. It shows that there was asignificant effect of Health Prevention behavior at Nambo Public Health Center. Conclusion: It is hoped that the Nambo Community Health Center will always educationorconselingwhichwillincreasecommunityknowledge on TB prevention in the working area.


2020 ◽  
Vol 8 (1) ◽  
pp. 69-77
Author(s):  
Pawiliyah Pawiliyah ◽  
Epi Susanti

Labor events are physiological events whose processes can run smoothly and safely if the helper in labor can monitor labor to detect complications early. The purpose  of this study was to look at the factors related to the selection of Birth assistance places for labor mothers in Lingkar Timur Public Health Center of Bengkulu City. This study used descriptive correlational using Cross Sectional design. The sample in this study was taken by using purposive sampling technique that is taking as many as 78 samples. Data were tested using the chi-square test. To determine the closeness of the relationship, a contingency coefficient (C) test has been used. There is a relationship between age with the selection of birth assistance places in labor mothers in the Lingkar Timur Public Health Center in Bengkulu City with p=0,000 0,05 a close relationship category. There is a relationship of parity with the selection of birth places in delivery mothers in the Lingkar Timur Public Health Center Work Area with p=0,003 0,05 medium relationship category. There is an educational relationship with the selection of birth places in delivery mothers in Lingkar Timur Public Health Center with p=0,000 0,05 in the category of close relationships. There is a relationship between the complication of labor and the choice of place of delivery assistance for women giving birth in Lingkar Timur Public Health Center of Bengkulu City with p=0,000 0,05 a close relationship category. Based on the results of the study recommends the importance of health promotion such as Antenatal care, conducting pregnant mothers class programs, so that pregnant women get information and knowledge about their pregnancy conditions and can choose the right place of delivery according to their pregnancy conditions.


2021 ◽  
Vol 4 (4) ◽  
pp. 345-354
Author(s):  
Linda Purnamawati Suherman ◽  
Pudjiastuti Kartidjo ◽  
Iis Rukmawati ◽  
Vina Septiani ◽  
Fazrin Azzura

Dyspepsia is a condition of pain in the epigastrium and a burning sensation that radiates to the chest. Dyspepsia occupies the 10th position in the 20 largest non-communicable diseases in a Public Health Center in Bandung. The heterogeneous symptoms and the absence of specific treatments can lead to irrational treatment. The research objective is to determine the pattern of drug use in patients with dyspepsia, including the right indication, the proper drug selection, the correct dose, and the proper interval of administration in a Public Health Center in Batununggal District Bandung. This study was an observational study using a cross-sectional study design that was descriptive in nature. The sampling technique employed the purposive sampling method retrospectively. The research was conducted on 104 patients diagnosed with dyspepsia with comorbidities and receiving drugs at an Outpatient Clinic in a Public Health Center in Batununggal District Bandung from January-March 2020. There were 38 male patients (36.538%) and 66 female patients (63.462%). The majority of patients were aged 56-65 years (28.846%). The most used drug class was antacids (60.448%), and the dosage form that was mostly used was tablets (40.299%). The most used single drug was antacids (51.923%), while the most used drug combination was antacids and omeprazole (23.077%). The accuracy of drug selection and the accuracy of indications were 100% correct, the accuracy of the dosage was 59.62% correct, the accuracy of the time interval for drug administration was 71% correct, and the accuracy of the duration of drug administration was 9.62% correct.


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