scholarly journals Emotional Interligence and performance of employees in Ho Chi Minh City

2020 ◽  
Vol 3 (4) ◽  
pp. 379-389
Author(s):  
Trinh Thuy Anh ◽  
Nguyen Thi Thu Ha ◽  
Thai Thanh Tuan
Keyword(s):  
Emotional Intelligence ◽  
Qualitative Method ◽  
Positive Impact ◽  
Employee Performance ◽  
Ho Chi Minh City ◽  
Self Management ◽  
Self Awareness ◽  
And Performance ◽  
Coaching Activities ◽  
Social Management

This study aims to identify the elements of emotional intelligence and measure their impact on employee performance in Ho Chi Minh City (HCMC). The research uses qualitative and quantitative analysis methods. The qualitative method was conducted through a survey on ten human resources experts with at least five years of experience to test the suitability of the scale and the clarity of words and content. The quantitative method is to evaluate the scale and re-test hypotheses with a sample of 217 employees. The results show that emotional intelligence exerts a positive impact on the employee performance. Specifically, the standardized betas of self-management, self-awareness, social management and social awareness skills are 0.395, 0,318, 0,178, and 0,184, respectively. The self-awareness of employees in HCMC is not as high as the other three factors, suggesting that training and coaching activities to improve employee’s emotional intelligence are necessary to enhance their performance.

scholarly journals The Impact of Emotional Intelligence on Employee Performance in Saudi Arabia Banking Sector

2019 ◽  
Vol 25 (116) ◽  
pp. 127-146
Author(s):  
Amira Serhan ◽  
Heba Gazzaz
Keyword(s):  
Emotional Intelligence ◽  
Banking Sector ◽  
Positive Impact ◽  
Employee Performance ◽  
Relationship Management ◽  
Social Awareness ◽  
Self Management ◽  
Self Awareness ◽  
Quantitative Methodology ◽  
The Impact

Saudi Arabia’s banking sector plays an important role in the country’s development as it is among the leading sectors in the financial sector. Considering, two main Saudi banks (The National Commercial Bank and Saudi American bank), the present study aims to observe the impact of emotional intelligence on employee performance. The components of emotional intelligence affecting employee performance include self-management, relationship management, self-awareness, and social awareness. A quantitative methodology was applied to analyse the survey results of 300 respondents over the period from 2018 to 2019. The results show that there was a significant positive impact of self-management, self-awareness, and relationship management on employee performance. However, in the Saudi banking sector, there was no impact on social awareness on employee performance.

scholarly journals THE EFFECT OF EMPLOYEES EMOTIONAL INTELLIGENCE ON THE BEHAVIOR OF CUSTOMER SERVICE AND EMPLOYEE PERFORMANCE OF BANK MUAMALAT TASIKMALAYA BRANCH

2018 ◽  
Vol 3 (1) ◽  
pp. 2
Author(s):  
Endang Syarif ◽  
Rian Apriatna
Keyword(s):  
Emotional Intelligence ◽  
Customer Service ◽  
Employee Performance ◽  
Self Regulation ◽  
Behavioral Model ◽  
Self Awareness ◽  
Service Behavior ◽  
Independent Variable ◽  
And Performance ◽  
And Behavior

This study analyzed the emotional intelligence (EQ) that occurred in the branch of Bank Muamalat Tasikmalaya associated with the behavior and performance of employees serving customers, with the number of respondents reached 68 people. The test is done by using simple linear regression with devenden variable (Y1) serving and Behavior (Y2) performance, where the indevendent variable (X) is emotional intelligence (EQ) in self-awareness identification, self-regulation, motivation, empathy and social skill. From the result of research found that emotional intelligence (EQ) have significant effect to service behavior 48,5% and influence to employee performance equal to 39,7% significantly. The influence of t count value from 7,886 to model the influence of emotional intelligence on the service behavior and t count 6,587 to model the influence of emotional intelligence on performance and tested at α = 5% and prove the independent variable which influenced on the dependent variable, while regression analysis showed as 10,257 constants the results for the behavioral model of the influence of emotional intelligence function, and the constant of 9,553 for the model of the influence of emotional intelligence on performance, the results of this test explains that emotional intelligence (EQ) in employee roles improves the behavior and performance of Bank employees serving the branch Muamalat Tasikmalaya.

scholarly journals THE EFFECT OF EMPLOYEES EMOTIONAL INTELLIGENCE ON THE BEHAVIOR OF CUSTOMER SERVICE AND EMPLOYEE PERFORMANCE OF BANK MUAMALAT TASIKMALAYA BRANCH

2018 ◽  
Vol 3 (1) ◽  
pp. 2
Author(s):  
Endang Syarif ◽  
Rian Apriatna
Keyword(s):  
Emotional Intelligence ◽  
Customer Service ◽  
Employee Performance ◽  
Self Regulation ◽  
Behavioral Model ◽  
Self Awareness ◽  
Service Behavior ◽  
Independent Variable ◽  
And Performance ◽  
And Behavior

This study analyzed the emotional intelligence (EQ) that occurred in the branch of Bank Muamalat Tasikmalaya associated with the behavior and performance of employees serving customers, with the number of respondents reached 68 people. The test is done by using simple linear regression with devenden variable (Y1) serving and Behavior (Y2) performance, where the indevendent variable (X) is emotional intelligence (EQ) in self-awareness identification, self-regulation, motivation, empathy and social skill. From the result of research found that emotional intelligence (EQ) have significant effect to service behavior 48,5% and influence to employee performance equal to 39,7% significantly. The influence of t count value from 7,886 to model the influence of emotional intelligence on the service behavior and t count 6,587 to model the influence of emotional intelligence on performance and tested at α = 5% and prove the independent variable which influenced on the dependent variable, while regression analysis showed as 10,257 constants the results for the behavioral model of the influence of emotional intelligence function, and the constant of 9,553 for the model of the influence of emotional intelligence on performance, the results of this test explains that emotional intelligence (EQ) in employee roles improves the behavior and performance of Bank employees serving the branch Muamalat Tasikmalaya.

scholarly journals An Association between Emotional Intelligence and Performance of Workforce

2020 ◽  
Vol 9 (2) ◽  
pp. 284-291
Keyword(s):  
Emotional Intelligence ◽  
Employee Performance ◽  
Primary Data ◽  
Self Awareness ◽  
Chi Square ◽  
Four Dimensions ◽  
Huge Impact ◽  
Chi Square Test ◽  
Banking Education ◽  
And Performance

The undertaken subject could be considered controversial, some people take ‘emotional intelligence’ as a non-existent matter, while others see it as having a huge impact on employee performance. The present research analyses the association and impact of emotional intelligence (EI) on workforce performance while taking into account demographic features along with individual clusters of emotional intelligence. The Emotional Competence Inventory model is considered to explore EI and its four dimensions- self-awareness, self-management, social-awareness and relationship management. The domain of study is UAE, where hardly such a topic is being explored earlier. A quantitative study is employed with a sample of 119 participants accessed through convenience approach from diverse sectors such as banking, education, health, engineering and recruitment of UAE. The statistical tools such as Cronbach’s Alpha, Chi-square test, Correlation and Regression analysis including ANOVA are put to analyse the primary data to serve the basis for results & discussion. Results reflect that emotional intelligence is independent of age, gender, qualification and designation of employees. It also statistically proves that all the dimensions of emotional intelligence are not equally significant or even considerate to affect employee performance.

scholarly journals Organizational Learning and Motivation: Assessing the impact on Employee Performance

2016 ◽  
Vol 5 (2) ◽  
pp. 355 ◽  
Author(s):  
Puja Sareen ◽  
Parikshit Joshi
Keyword(s):  
Organizational Learning ◽  
Organizational Performance ◽  
Positive Impact ◽  
Employee Performance ◽  
Employee Motivation ◽  
Primary Data ◽  
Hygiene Factors ◽  
And Performance ◽  
The Impact

<em>Organizational learning has the potential to improve organizational performance. For any organization to sustain long term benefits it requires to establish a mechanism to tap the knowledge and use this knowledge in taking future decisions. This study tries to capture the role of Organizational Learning and Employee Motivation and its impact on the Employees’ Performance. The study is exploratory and descriptive in nature. The questionnaire used for primary data collection has its items collected and derived from various standardized questionnaires available. The analysis of the primary data shows that there is a positive correlation between Organizational Learning and Organizational Performance. On understanding Herzberg theory of motivation the study came to conclusion that employees consider hygiene factors of motivation more significant than the motivator factors. The motivation level of employees in an organization has positive impact on the overall performance of any organization. The study helps the organizations to understand the relationship between learning and performance considering motivation as a mediating variable. </em>

Shared Leadership and Team Performance

2019 ◽  
pp. 311-325
Author(s):  
Ana Martins ◽  
Isabel Martins
Keyword(s):  
Problem Solving ◽  
Organizational Performance ◽  
Self Efficacy ◽  
Shared Leadership ◽  
Positive Impact ◽  
Employee Performance ◽  
The Self ◽  
Social And Emotional ◽  
And Performance ◽  
Team Trust

This chapter contributes to the existing evidence on the constructs of shared leadership, social, and emotional capitals to demonstrate their significant galvanizing effect on team and organizational performance through trust. This study aimed to ascertain how leadership self-efficacy might influence shared leadership team, trust, and performance in this IT Company. Managers with self-reported ratings for the self-efficacy attributes cluster of leadership demonstrate greater probability of improving both perceived and actual employee performance. The emerging results concur with the aforementioned premise because these appear to emphasize the leadership self-efficacy attributes cluster of problem solving. These results may have a positive impact on the team and organizational performance as a whole.

scholarly journals MENINGKATKAN KINERJA PEGAWAI NEGERI SIPIL (PNS) MELALUI PENGELOLAAN KECERDASAN DAN SIKAP ETIS

2017 ◽  
Vol 10 (2) ◽  
pp. 156
Author(s):  
Dicky Adhinurwanto ◽  
Indarto Indarto
Keyword(s):  
Emotional Intelligence ◽  
Multiple Regression ◽  
Employee Performance ◽  
Performance Testing ◽  
Civil Servants ◽  
Spiritual Intelligence ◽  
Ethical Attitudes ◽  
Ethical Attitude ◽  
Central Java ◽  
And Performance

<p>Faktual problem yang saat ini sedang dihadapi oleh PNS adalah sorotan negatif akibat kemerosotan mental dan moral yang ditunjukkan dalam melaksanakan tugas pelayanan, mengemukanya praktek KKN (Kolusi, Korupsi dan Nepotisme), menguaknya issue amoral yang telah melibatkan penyelenggara negara, juga terungkap perilaku kekerasan dalam rumah tangga yang dilakukan oleh anggota PNS adalah fakta yang tidak dapat dipungkiri. Mengacu pada temuan faktual problem yang ada maka masalah penelitian yang dirumuskan adalah “Bagaimana meningkatkan sikap etis dan kinerja PNS di lingkungan kantor Setda Provinsi Jawa Tengah?”.</p><p>Dengan menggunakan data yang diperoleh melalui kuesioner yang disebarkan kepada responden pegawai Biro Umum di Kantor Setda Provinsi Jawa Tengah, penelitian ini menguji pengaruh kecerdasan emosional, kecerdasan intelektual, dan kecerdasan spiritual terhadap sikap etis dan kinerja. Pengujian pengaruh antar variabel dilakukan dengan menggunakan Uji Regresi Berganda.</p><p>Hasil pengujian regresi berganda menunjukkan bahwa kecerdasan emosional, kecerdasan intelektual, dan kecerdasan spiritual terbukti berpengaruh positif signifikan terhadap sikap etis. Hasil penelitian ini juga menunjukkan bahwa kecerdasan emosional, kecerdasan intelektual, kecerdasan spiritual serta sikap etis terbukti memiliki pengaruh signifikan terhadap kinerja pegawai.</p><p> </p><p><em>Factual problems currently being faced by civil servants is negative spotlight due to mental deterioration and moral demonstrated in carrying out the ministry, collusion, corruption and nepotism, to reveal issue amoral that has involved state officials, also revealed violent behavior in the home the stairs were made by members of civil servants is a fact that can not be denied. Referring to the factual findings of the problems formulated the research problem is "How to improve ethical attitudes and performance of civil servants in the Central Java Provincial Secretariat office?".</em></p><p><em>By using the data obtained through a questionnaire distributed to respondents employee in the Office of General Bureau Secretariat of Central Java province, this study examines the effect of emotional intelligence, intellectual, and spiritual intelligence of the ethical attitude and performance. Testing the influence between variables is done by using multiple regression test.</em></p><p><em>The test results of multiple regression showed that emotional intelligence, intellectual, and spiritual intelligence proved significant positive effect on the ethical attitudes. The results also indicate that emotional intelligence, intellectual, spiritual intelligence and ethical attitude shown to have a significant influence on employee performance.</em></p>

scholarly journals The Influence of Motivation on Employees Performance

2020 ◽  
Vol 4 (2) ◽  
pp. 262-265
Author(s):  
Intan Anas Tasya ◽  
Alini Gilang
Keyword(s):  
Sampling Method ◽  
Work Motivation ◽  
Positive Impact ◽  
Employee Performance ◽  
Sampling Technique ◽  
Descriptive Research ◽  
And Performance ◽  
Branch Office ◽  
Research Type

The role of human resources is crucial for the realization of the company's goals to find optimal profits. At this time, employees will be motivated if needs are met, if needs are met then job satisfaction will arise which will have a positive impact on the work needs of employees at the company. This study aims to study the work motivation of employees of PT. Taspen (Persero) Bandung Main Branch Office. The method used in this research is quantitative with a descriptive research type. Respondents in this study were 51 employees of PT. Taspen (Persero) Bandung Main Branch Office, sampling method Saturated sampling technique. Based on the results of research that shows motivation and performance at PT. Taspen (Persero) Bandung Main Branch Office is included in both categories. The results also showed motivation for employee performance. In addition, contributing motivation in contributing to employee performance by 33.8%. So the higher the motivation provided, the higher the employee's performance.

scholarly journals THE INFLUENCE OF EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL COMMITMENT TO THE PERFORMANCE OF MORI SAME COOPERATION OF MORI SAMA GOWA

2020 ◽  
Vol 2 (1) ◽  
pp. 66-74
Author(s):  
Rostini Rostini ◽  
Joko Purwanto ◽  
Syahribulan Syahribulan ◽  
Syahribulan Syahribulan
Keyword(s):  
Emotional Intelligence ◽  
Organizational Commitment ◽  
Quantitative Method ◽  
Employee Performance ◽  
Sampling Technique ◽  
Life Problems ◽  
Equal Work ◽  
The Subject ◽  
R Value ◽  
And Performance

The variables in this study are Emotional intelligence, Organizational Commitment and Collector Performance. Logic intelligence is an attempt to manage controlled logic and can be used to solve life problems. Organizational commitment that reflects some people recognizing and supporting the organization and performance represents quality and equal work results that can be achieved by an employee in carrying out tasks in accordance with the responsibilities given. This study uses a quantitative method, the subject of this research is 30 collectors, the sampling technique uses positive sampling data obtained by collecting research results questionnaires obtained from the hypothesis between X1 (Emotional Intelligence) on Employee Performance (Y) with a R value of 0,000 with the rules used P ≤ 0.05. So with the results of the hypothesis there is the influence of the emotional intelligence variable. The results obtained from the hypothesis between X2 (Organizational Commitment) on Employee Performance (Y) with a R value of 0,000 with the rule used P ≤ 0.05. So with the results of the hypothesis needed the influence of variables on the performance of collectors in the Mori Sama Gowa cooperative. Value is a quality and satisfying work that can be achieved by an employee in a job that is in accordance with the responsibility given to him based on the results performed can be seen in the appropriate table with a calculated F value of 11,650 with an F table of 3.39 and a significant value of 0.001 <0.05 <0.05 then H0 and H3 are accepted. Then it can be summarized here below below and below

scholarly journals Effect of Emotional Intelligence on Student Learning Achievement

2017 ◽  
Vol 7 (1) ◽  
Author(s):  
Hendra Hadiwijaya
Keyword(s):  
Emotional Intelligence ◽  
Relationship Management ◽  
Social Awareness ◽  
Self Management ◽  
Self Awareness ◽  
Test Results ◽  
Learning Achievement ◽  
Simultaneous Test ◽  
Positive Effect ◽  
Dominant Influence

The Effect of Emotional Intelligence Against Student Achievement aims to determine the effect of emotional intelligence which consists of self awareness, self management, Motivation, social awareness, relationship management partially and simultaneously on learning achievement. Respondents are students of SMP Negeri 4 Lalan Bumi Agung  Vilage Musi Banyuasin Regency to be 135 people. Methods of data analysis using regression analysis techniques. Partial assay results (t-test) showed emotional intelligence consists of Self awareness, self management, Motivation, social awareness, relationship management positive and significant effect on learning achievement. Simultaneous Test Results (Test-F) emotional intelligence consists of Self awareness, self management, motivation, social awareness, relationship management and significant positive effect on learning achievement. Social awareness is more dominant influence on learning achievement.

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