scholarly journals THE EFFECT OF EMPLOYEES EMOTIONAL INTELLIGENCE ON THE BEHAVIOR OF CUSTOMER SERVICE AND EMPLOYEE PERFORMANCE OF BANK MUAMALAT TASIKMALAYA BRANCH

2018 ◽  
Vol 3 (1) ◽  
pp. 2
Author(s):  
Endang Syarif ◽  
Rian Apriatna
Keyword(s):  
Emotional Intelligence ◽  
Customer Service ◽  
Employee Performance ◽  
Self Regulation ◽  
Behavioral Model ◽  
Self Awareness ◽  
Service Behavior ◽  
Independent Variable ◽  
And Performance ◽  
And Behavior

This study analyzed the emotional intelligence (EQ) that occurred in the branch of Bank Muamalat Tasikmalaya associated with the behavior and performance of employees serving customers, with the number of respondents reached 68 people. The test is done by using simple linear regression with devenden variable (Y1) serving and Behavior (Y2) performance, where the indevendent variable (X) is emotional intelligence (EQ) in self-awareness identification, self-regulation, motivation, empathy and social skill. From the result of research found that emotional intelligence (EQ) have significant effect to service behavior 48,5% and influence to employee performance equal to 39,7% significantly. The influence of t count value from 7,886 to model the influence of emotional intelligence on the service behavior and t count 6,587 to model the influence of emotional intelligence on performance and tested at α = 5% and prove the independent variable which influenced on the dependent variable, while regression analysis showed as 10,257 constants the results for the behavioral model of the influence of emotional intelligence function, and the constant of 9,553 for the model of the influence of emotional intelligence on performance, the results of this test explains that emotional intelligence (EQ) in employee roles improves the behavior and performance of Bank employees serving the branch Muamalat Tasikmalaya.

scholarly journals THE EFFECT OF EMPLOYEES EMOTIONAL INTELLIGENCE ON THE BEHAVIOR OF CUSTOMER SERVICE AND EMPLOYEE PERFORMANCE OF BANK MUAMALAT TASIKMALAYA BRANCH

2018 ◽  
Vol 3 (1) ◽  
pp. 2
Author(s):  
Endang Syarif ◽  
Rian Apriatna
Keyword(s):  
Emotional Intelligence ◽  
Customer Service ◽  
Employee Performance ◽  
Self Regulation ◽  
Behavioral Model ◽  
Self Awareness ◽  
Service Behavior ◽  
Independent Variable ◽  
And Performance ◽  
And Behavior

This study analyzed the emotional intelligence (EQ) that occurred in the branch of Bank Muamalat Tasikmalaya associated with the behavior and performance of employees serving customers, with the number of respondents reached 68 people. The test is done by using simple linear regression with devenden variable (Y1) serving and Behavior (Y2) performance, where the indevendent variable (X) is emotional intelligence (EQ) in self-awareness identification, self-regulation, motivation, empathy and social skill. From the result of research found that emotional intelligence (EQ) have significant effect to service behavior 48,5% and influence to employee performance equal to 39,7% significantly. The influence of t count value from 7,886 to model the influence of emotional intelligence on the service behavior and t count 6,587 to model the influence of emotional intelligence on performance and tested at α = 5% and prove the independent variable which influenced on the dependent variable, while regression analysis showed as 10,257 constants the results for the behavioral model of the influence of emotional intelligence function, and the constant of 9,553 for the model of the influence of emotional intelligence on performance, the results of this test explains that emotional intelligence (EQ) in employee roles improves the behavior and performance of Bank employees serving the branch Muamalat Tasikmalaya.

scholarly journals Emotional Interligence and performance of employees in Ho Chi Minh City

2020 ◽  
Vol 3 (4) ◽  
pp. 379-389
Author(s):  
Trinh Thuy Anh ◽  
Nguyen Thi Thu Ha ◽  
Thai Thanh Tuan
Keyword(s):  
Emotional Intelligence ◽  
Qualitative Method ◽  
Positive Impact ◽  
Employee Performance ◽  
Ho Chi Minh City ◽  
Self Management ◽  
Self Awareness ◽  
And Performance ◽  
Coaching Activities ◽  
Social Management

This study aims to identify the elements of emotional intelligence and measure their impact on employee performance in Ho Chi Minh City (HCMC). The research uses qualitative and quantitative analysis methods. The qualitative method was conducted through a survey on ten human resources experts with at least five years of experience to test the suitability of the scale and the clarity of words and content. The quantitative method is to evaluate the scale and re-test hypotheses with a sample of 217 employees. The results show that emotional intelligence exerts a positive impact on the employee performance. Specifically, the standardized betas of self-management, self-awareness, social management and social awareness skills are 0.395, 0,318, 0,178, and 0,184, respectively. The self-awareness of employees in HCMC is not as high as the other three factors, suggesting that training and coaching activities to improve employee’s emotional intelligence are necessary to enhance their performance.

scholarly journals Impact of Emotional Intelligence on Performance of Employees at Manufacturing Organizations

2019 ◽  
Vol 8 (3) ◽  
pp. 570-572
Keyword(s):  
Emotional Intelligence ◽  
Employee Performance ◽  
Self Regulation ◽  
Sampling Technique ◽  
Industrial Area ◽  
Self Awareness ◽  
Good Reliability ◽  
Manufacturing Organizations ◽  
Manufacturing Organization ◽  
Area Data

Emotional intelligence of Employee was examined by the Researcher in the present study in association with performance in manufacturing organization. Competency of Emotional Intelligence and Employee Performance were also investigated in this study. Pilot study has been conducted on the basis of sample of 100 Employee from Navi Mumbai, Mumbai industrial area, data collection, convenient sampling technique was used for study purpose. Responses from Employees and Employers were recorded separately with the help of questionnaire distributed among them. The study was conducted to get good reliability of questionnaire and therefore questionnaire can be used for further survey with few modifications in the question. The study examined the competency Performance of Employee (EI) and factor impacting performance of Employee (EI). The study was also conducted to examine the Self-regulation and Social skill, Self-awareness, Relationship Management in associated with Emotion of Employees.

scholarly journals An Association between Emotional Intelligence and Performance of Workforce

2020 ◽  
Vol 9 (2) ◽  
pp. 284-291
Keyword(s):  
Emotional Intelligence ◽  
Employee Performance ◽  
Primary Data ◽  
Self Awareness ◽  
Chi Square ◽  
Four Dimensions ◽  
Huge Impact ◽  
Chi Square Test ◽  
Banking Education ◽  
And Performance

The undertaken subject could be considered controversial, some people take ‘emotional intelligence’ as a non-existent matter, while others see it as having a huge impact on employee performance. The present research analyses the association and impact of emotional intelligence (EI) on workforce performance while taking into account demographic features along with individual clusters of emotional intelligence. The Emotional Competence Inventory model is considered to explore EI and its four dimensions- self-awareness, self-management, social-awareness and relationship management. The domain of study is UAE, where hardly such a topic is being explored earlier. A quantitative study is employed with a sample of 119 participants accessed through convenience approach from diverse sectors such as banking, education, health, engineering and recruitment of UAE. The statistical tools such as Cronbach’s Alpha, Chi-square test, Correlation and Regression analysis including ANOVA are put to analyse the primary data to serve the basis for results & discussion. Results reflect that emotional intelligence is independent of age, gender, qualification and designation of employees. It also statistically proves that all the dimensions of emotional intelligence are not equally significant or even considerate to affect employee performance.

PENGARUH GAYA KEPEMIMPINAN, MOTIVASI KERJA DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI DINAS PEKERJAAN UMUM DAN PENATAAN RUANG KOTA PADANG

2020 ◽  
Author(s):  
Lidya Agusti
Keyword(s):  
Leadership Style ◽  
Spatial Planning ◽  
Work Motivation ◽  
Employee Performance ◽  
Descriptive Analysis ◽  
Public Works ◽  
Cronbach’S Alpha ◽  
Cronbach's Alpha ◽  
Independent Variable ◽  
And Performance

The purpose of this study are: 1. To explain the presence or absence of influence of leadership style, work motivation and work discipline on the performance of employees Public Works Department and Spatial Planning Padang City. 2. Measuring the magnitude of the influence of leadership style, organizational culture and organizational commitment to the performance of employees of Public Works and Spatial Planning Padang City. This research was conducted in August 2017 at Public Works Department and Spatial Planning of Padang City The samples used in this study were 83 respondents. The independent variable in this research is Leadership Style (X1), Work Motivation (X2) and Work Discipline (X3). The dependent variable is Employee Performance (Y) Data collection techniques are questionnaires. Data analysis techniques using Descriptive Analysis and Inferential Analysis. To know the influence of independent variable to dependent variable partially, used t test. While to know the influence of independent variable to dependent variable simultaneously, used F test. The assumption used in validity test is if R-count> R-table item declared valid. The R-arithmetic shown in the table above, from each item indicates that R-arithmetic> R-table so the item is declared valid. Leadership Style (X1), Work Motivation (X2), Work Discipline (X3) and Performance (Y) Valid. All of the research variables had Cronbach's alpha values above 0.70 and thus expressed reliably or reliably. The value of Cronbach's alpha variable Leadership Style (X1) is 0.857, Job Motivation (X2) is 0.813, Job Discipline (X3) is 0.736, and the performance variable (Y) is 0.844. In the hypothesis testing of the study found the result that the significance value of leadership style variable (X1) is with the value (sign β = 0,049, p <0,05), Work Motivation variable (X2) with value (sign β = 0.001 p <0.05) , and Work Discipline variable (Y) with value (sign β = 0,041 p <0,05). With the finding of sign β above mentioned, it is stated that Leadership Style (X1), Work Motivation (X2) and Work Discipline (X3) have a significant effect on performance (Y) of Public Works and Spatial Planning Official of Padang City. The magnitude of the influence of the three variables on the performance of employees of Public Works Department and Spatial Planning Padang City is 27.8% (R2 = 0.278).

scholarly journals LEVEL OF EMOTIONAL INTELLIGENCE AND ITS IMPACT ON ACCEPTANCE TO TECHNOLOGY IMPLEMENTATION: A STUDY ON EMPLOYEES OF PRIMARY COOPERATIVE CREDIT SOCIETIES IN IDUKKI DISTRICT

2021 ◽  
pp. 333-337
Author(s):  
Mrs. Maya Murali ◽  
Dr. Well Haorei
Keyword(s):  
Emotional Intelligence ◽  
Technology Implementation ◽  
Self Regulation ◽  
Research Work ◽  
Social Awareness ◽  
Self Awareness ◽  
Independent Variables ◽  
Research Article ◽  
Five Factors ◽  
Bank Employees

This research article is an extract of Ph.D. thesis research work. The present paper analyses the level of emotional intelligence and its impact on acceptance to technology implementation among the employees of primary cooperative credit societies in Idukki District. The study concluded that multiple regression analysis indicated independent variables, namely; social skills factor, social awareness factor, self-regulation factor, and self-awareness factor were highly significant in supplementing emotional intelligence among the bank employees in the study area. Further, from the analysis of Pearson’s correlation coefficient of emotional intelligence index and emotional intelligence factors, the study concludes that all the five emotional intelligence factors are statistically significant and has a positive correlation to emotional intelligence index. So, to increase the emotional intelligence level of the sample bank employees the higher authorities of the study banks should impart training in those five factors. KEY WORDS: Level of Emotional Intelligence and Impact, Employees, Idukki District

scholarly journals HASIL BELAJAR FISIKA DITINJAU DARI KECERDASAN EMOSIONAL SISWA SMA NEGERI 2 SEKAMPUNG

2018 ◽  
Vol 1 (1) ◽  
pp. 110
Author(s):  
Ayang Kinasih
Keyword(s):  
Emotional Intelligence ◽  
Social Skills ◽  
Success Rate ◽  
Learning Outcomes ◽  
Self Regulation ◽  
Higher Learning ◽  
Self Awareness ◽  
Learning Success ◽  
Learn Physics ◽  
High Emotional Intelligence

Abstrak: Tujuan penelitian ini adalah mendeskripsikan tingkat keberhasilan belajar fisika ditinjau dari kecerdasan emosional, kontribusi kecerdasan emosional terhadap hasil belajar, kesesuaian hasil belajar dengan tingkat kecerdasan emosional, pola dukungan subvariabel kecerdasan emosional yang terbentuk pada variasi kategori hasil belajar. Populasi pada penelitian ini adalah seluruh siswa SMA Negeri 2 Sekampung, sampel diambil 20% dari populasi atau sebanyak 35 siswa. Data diperoleh melalui metode tes dan angket kecerdasan emosional. Kesimpulan: (1) Siswa yang memiliki kecerdasan emosional tinggi maka tingkat keberhasilan belajar paling besar, (2) kontribusi kecerdasan emosional terhadap hasil belajar sangat besar, (3) hasil belajar sesuai dengan kecerdasan emosional, (4) pola dukungan subvariabel kecerdasan emosional pada hasil belajar tinggi, yaitu siswa memiliki kesadaran diri, pengaturan diri, turut merasakan (empati), dan keterampilan sosial tinggi, pola dukungan subvariabel kecerdasan emosional pada hasil belajar sedang, yaitu siswa memiliki kesadaran diri, pengaturan diri, turut merasakan (empati), dan keterampilan sosial sedang, pola dukungan subvariabel kecerdasan emosional pada hasil belajar rendah, yaitu siswa memiliki kesadaran diri, pengaturan diri, turut merasakan (empati), dan keterampilan sosial rendah. Subvariabel kecerdasan emosional yang dominan mendukung hasil belajar adalah turut merasakan (empati).Abstract:  The purpose of this study was to describe the success rate to learn physics in terms of emotional intelligence, emotional intelligence contribute to learning outcomes, learning outcomes conformity with the level of emotional intelligence, emotional intelligence subvariabel support pattern formed on the variation of categories of learning outcomes. The population in this study were all students of SMA Negeri 2 Sekampung, samples taken 20% of the population, or as many as 35 students. Data obtained through the method of emotional intelligence tests and questionnaires. Conclusions: (1) Students who have high emotional intelligence the greatest learning success rate, (2) contribution of emotional intelligence to the learning outcomes is very large, (3) learning outcomes in accordance with emotional intelligence, (4) a pattern of emotional intelligence subvariabel support the results higher learning, the students' self-awareness, self-regulation, also feel (empathy), and high social skills, emotional intelligence subvariabel patterns support the learning outcomes were, the students have self-awareness, self-regulation, also feel (empathy), and skills social being, patterns support emotional intelligence subvariabel low learning outcomes, the students have self-awareness, self-regulation, also feel (empathy), and low social skills. Subvariabel emotional intelligence is the dominant support learning outcomes also feel (empathy).

The Role of Death in Life: Existential Aspects of Human Motivation

2012 ◽  
pp. 42-64 ◽  
Author(s):  
Pelin Kesebir ◽  
Tom Pyszczynski
Keyword(s):  
Self Regulation ◽  
Theory Development ◽  
Future Research ◽  
Self Awareness ◽  
Existential Anxiety ◽  
Four Dimensions ◽  
Self Reflection ◽  
Human Motivation ◽  
And Behavior

The capacity for self-reflection, which plays an important role in human self-regulation, also leads people to become aware of the limitations of their existence. Awareness of the conflict between one's desires (e.g., to live) and the limitations of existence (e.g., the inevitability of death) creates the potential for existential anxiety. In this chapter, we review how this anxiety affects human motivation and behavior in a variety of life domains. Terror management theory and research suggest that transcending death and protecting oneself against existential anxiety are potent needs. This protection is provided by an anxiety-buffering system, which imbues people with a sense of meaning and value that function to shield them against these concerns. We review evidence of how the buffering system protects against existential anxiety in four dimensions of existence: the physical, personal, social, and spiritual domains. Because self-awareness is a prerequisite for existential anxiety, escaping self-awareness can also be an effective way to obviate the problem of existence. After elaborating on how existential anxiety can motivate escape from self-awareness, we conclude the chapter with a discussion of remaining issues and directions for future research and theory development.

Indeks dan Profil Kecerdasan Emosi Pelajar Sekolah Menengah

2012 ◽  
Author(s):  
Saemah Rahman ◽  
Noriah Mohd. Ishak ◽  
Zuria Mahmud ◽  
Ruslin Amir
Keyword(s):  
Emotional Intelligence ◽  
Secondary School ◽  
Self Regulation ◽  
Self Awareness ◽  
School Students ◽  
Emotional Quotient ◽  
Emotional Quotient Inventory ◽  
The Media ◽  
The Relationship ◽  
Fourth Quartile

Kajian empirikal ke atas kecerdasan emosi telah menunjukkan bahawa wujudnya perkaitan yang rapat antara kecerdasan emosi dengan tingkah laku pelajar. Pada masa yang sama, laporan mengenai beberapa kejadian yang berkaitan dengan cetusan emosi dalam kalangan pelajar di negara kita menimbulkan persoalan tentang tahap kecerdasan emosi mereka. Kajian ini bertujuan mengenal pasti indeks kecerdasan emosi dalam kalangan pelajar sekolah menengah dan menghuraikan profil kecerdasan emosi mereka. Sampel kajian ini terdiri daripada 513 orang pelajar tingkatan dua dan empat di empat buah sekolah di negeri Selangor dan Negeri Sembilan. Inventori Kecerdasan Emosi Malaysia – Remaja (IKEM–R) ditadbir untuk mengukur kecerdasan emosi responden. Indeks kecerdasan emosi diukur berdasarkan tujuh domain kecerdasan emosi bermula dari 0 – 100 bagi menggambarkan kedudukan kecerdasan emosi mereka. Hasil kajian mendapati bahawa indeks kecerdasan emosi pelajar–pelajar yang dikaji ialah 76.02, iaitu berada di bahagian bawah kuartil keempat. Profil kecerdasan emosi bagi keseluruhan sampel mendapati terdapat tiga domain yang memperoleh skor kurang dari 75 peratus, iaitu domain–domain regulasi kendiri, kemahiran sosial dan kesedaran kendiri. Justeru, ketiga–tiga domain ini perlu diberi perhatian untuk meningkatkan kecerdasan emosi mereka secara keseluruhan. Kertas ini juga melaporkan profil kecerdasan emosi mengikut tingkatan, jantina dan lokasi sekolah. Kata kunci: Kecerdasan emosi; perkembangan emosi; remaja Empirical research on emotional intelligence has uncovered the relationship between emotional intelligence and students’ behavior. Concomitantly, reports in the media regarding events that are related to emotional outburst among the students raised an issue about students’ level of emotional intelligent. This study aims to identify emotional intelligence quotient among secondary school students. Additionally, this study also aims to describe their emotional intelligence profile. Sample of the study consisted of 513 form two and form four students from four schools in Selangor and Negeri Sembilan. Malaysian Emotional Quotient Inventory for adolescene (MEQI–A) was administered to determine the emotional quotient of the respondent. The EQ index was calculated based on the seven domains and ranging from 0 – 100 to describe individual’s emotional intelligence. Results of the study showed emotional intelligence index of the respondents at 76.02 that is in the lower part of the fourth quartile. The emotional intelligence profile for the whole sampel showed respondents scored less than 75 percent in three domains namely the domain of self–regulation, social skills and self awareness. Thus, these domains should be addressed accordingly in order to increase students’ emotional intelligence as a whole. This paper also reported the profile of emotional intelligence according to form, gender and school location. Key words: Emotional intelligence; emotional development; adolescence

scholarly journals Pengaruh Kompensasi Terhadap Kinerja Karyawan Pada PT Mora Telematika Indonesia Jakarta

2020 ◽  
Vol 2 (1) ◽  
pp. 27-32
Author(s):  
Mia Hardina ◽  
Resista Vikaliana
Keyword(s):  
Employee Performance ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Correlational Research ◽  
Study Population ◽  
Independent Variable ◽  
And Performance ◽  
Moderate Relationship

This research was conducted because the performance of employees at PT Mora Telematics Indonesia is not optimal so it is suspected that there is an effect of compensation on employee performance at PT Mora Telematics Indonesia Jakarta. This research uses a quantitative approach with correlational research. The study population was 150 employees with a sample of 60 respondents who were taken using simple random sampling technique and data collection techniques using a questionnaire. Simple Linear Regression and Hypothesis Testing were used in this study. Based on the results of the analysis, it is known that there is a positive and significant influence between compensation and performance. Thus H1 is accepted and H0 is rejected. The effect of compensation on performance is indicated by the regression equation Y =. The results also show a correlation coefficient or r of 0.452, which means that there is a moderate relationship between the independent variable, namely compensation to the dependent variable, namely employee performance. Meanwhile, the coefficient of determination or r-square of 0.204 shows that compensation for performance has an effect of 20.4% and the remaining 79.6% is influenced by other variables not observed in this study

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