Analisa Perbandingan Kualitas Pelayanan Web E-Commerce Terhadap Kepuasan Konsumen Menggunakan WebQual 4.0

Electronic Commerce (E-commerce) is the activity of buying or selling of products on online services or over the internet. One of the supporting factors that make E-commerce grows is the way they develop websites that make it easier for consumer to buy or sell their products. Since the quality of e-commerce websites can affect the number of customers who decide to shop through an e-commerce system, The Author decided to make a comparison between three well-known E-commerce website such as Tokopedia, Bukalapak, Lazada through WebQual 4.0. In this research, the author uses an manually survey method to 150 respondents who use the three well known E-commerce websites above. The data obtained from the survey were analyzed using descriptive methods, quantitative methods, validity test, reliability test, and multiple linear regression tests. and the results are presented in a table format. The result of the survey to 150 respondents showed three significant influences between variables such as (1) In use satisfaction, (2) Information on quality satisfaction, and (3) Quality of Service Interaction, the results of the analysis were based on both partial or simultaneous website quality.

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ANALISIS PENGARUH EASY OF USE, QUALITY OF INFORMATION TERHADAP TRUST DAN REPURCHASE INTENTION E-TICKET PADA APLIKASI TRAVELOKA

Fokus Bisnis Media Pengkajian Manajemen dan Akuntansi ◽

10.32639/fokusbisnis.v17i2.537 ◽

2018 ◽

Vol 17 (2) ◽

pp. 62-67

Author(s):

Gunarso Wiwoho

Keyword(s):

Quantitative Analysis ◽

Quantitative Methods ◽

T Test ◽

Test Reliability ◽

Reliability Test ◽

Repurchase Intention ◽

Validity And Reliability ◽

Quality Of Information

The purpose of this study is to analyze the effect of easy of use, quality of information on trust, and repurchase intention e-ticket on the Traveloka application in Kebumen Regency. The study was conducted using populations originating from people living in Kebumen Regency and had transacted using Traveloka with a sample size of 100 respondents. The analytical method used in this study consisted of descriptive and quantitative analysis with the type of determination of respondents through purposive sampling. Analysis carried out through quantitative methods is the validity test, reliability test, classical assumption testing, t-test, determination coefficient test, path analysis, and Sobel test. The results showed that based on the validity and reliability tests all variables were declared valid and reliable. Based on the t-test the easy of use variable significantly affects trust, quality of information significantly influences trust, easy of use significantly influences repurchase intention, quality of information, and trust has an effect on repurchase intention. The Sobel test shows that trust cannot mediate easy of use with repurchase intention and trust can mediate the quality of information with repurchase intention.

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PENGARUH KUALITAS PELAYANAN, HARGA DAN KEPUASAN TERHADAP LOYALITAS PASIEN (Studi Kasus Pada Pasien Rawat Jalan Rumah Sakit Premier Bintaro)

Jurnal Organisasi dan Manajemen ◽

10.33830/jom.v13i1.13.2017 ◽

2017 ◽

Vol 13 (1) ◽

pp. 1-9

Author(s):

Nurmin Arianto

Keyword(s):

Quality Of Service ◽

Linear Regression ◽

Customer Satisfaction ◽

Service Quality ◽

Customer Loyalty ◽

Reliability Test ◽

Quality Service ◽

Service Oriented ◽

Customer Satisfaction And Loyalty

The needs of service quality hospital intensified as the improvement of the economy and the degree of community health by the Hospital Premier Bintaro must be able to provide quality service oriented to the achievement of customer satisfaction of patients who will eventually cause patients who are loyal. This research aims to find out the influence of the service quality, price and customer satisfaction and loyalty patients. Samples in detail is 100 patients outpatients. Analysis of the data used a validity test and reliability test, classical assumptions, double linear regression, determination coefficient and testing the hypothesis. The research results obtained that the service quality, price and customer satisfaction have impact on customer loyalty good patients partially or simultanously. And to improve the quality of service then increased more focused in terms of reliability and assurance, to increase the value of the offered prices and review more focused at affordable prices and the suitability of the price with the benefits and facilities and improve customer satisfaction patients more focused to the comfort and security of patients so that patients really feel satisfied and loyal to the hospital.Kebutuhan akan layanan rumah sakit bermutu semakin meningkat seiring membaiknya perekonomian dan derajat kesehatan masyarakat oleh maka dari itu Rumah Sakit Premier Bintaro harus dapat memberikan pelayanan yang berkualitas berorientasi pada tercapainya kepuasan pasien yang akhirnya akan menyebabkan pasien yang loyal. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan, harga dan kepuasan terhadap loyalitas pasien.Sampel yang di teliti adalah 100 pasien rawat jalan. Analisis data yang digunakan uji validitas dan reliabilitas, uji asumsi klasik,regresi linear berganda, koefisien determinasi dan pengujian hipotesis. Hasil penelitian diperoleh bahwa kualitas pelayanan, harga dan kepuasan memiliki pengaruh terhadap loyalitas pasien baik secara parsial maupun simultan. Dan untuk meningkatkan kualitas pelayanan maka peningkatan lebih difokuskan dalam hal reliability dan assurance, untuk meningkatkan nilai harga yang ditawarkan maka pengkajian ulang lebih difokuskan keterjangkauan harga serta kesesuaian harga dengan manfaat dan fasilitas dan meningkatan kepuasan pasienlebih difokuskan kepada kenyamanan dan keamanan terhadap pasienagar pasien benar-benar merasa puas danloyal terhadap rumah sakit.

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PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP KEPUTUSAN NASABAH UNTUK MENJADI DEBITUR PADA BANK SYARIAH MANDIRI KCP ANTAPANI BANDUNG

Jurnal MAPS (Manajemen dan Perbankan Syariah) ◽

10.32483/maps.v1i1.18 ◽

2018 ◽

Vol 1 (1) ◽

pp. 1-22

Author(s):

Jujun Jamaludin

Keyword(s):

Quality Of Service ◽

Quantitative Research ◽

Services Quality ◽

Linear Regression Analysis ◽

Multiple Linear Regression Analysis ◽

Survey Method ◽

Quality Service ◽

Analysis Calculation ◽

Number Of Customers

This research is motivated by the emergency of bank that resulted in competition, Sharia bank must implement a good marketing strategy if it wants to survive and competitive. So that Mandiri Sharia Bank by providing quality service and promotion in inancing product is expected to increase the number of customers thus provide greater profits for the bank. In fect the number of customersfinacing in Mandiri Sharia Bank KCP Antapani Bandung during the last year from 2012 to 2014 amounted to only 111 customer financing. Whereas for 3 years is targeted to reach 360 customers. Thus the fact that only 30.83 % are achieved by Mandiri Sharia Bank KCP Antapani Bandung of the targeted amount.This phenomenon that makes the rationale for this study that assumes there is a correlation between quality of service and promotion to the purchasing dicision. By the research hypothesis quality service (X1) and promotion (X2)) significantly influence the customer’s decision (Y) to be debtors in Mandiri Sharia Bank KCP Antapani Bandung for the targeted amount. The theory used in this study is the marketing management of services quality, promotion and purchasing decision. The purpose of this study was to determine how much influence of quality service (X1) and promotion (X2)) significantly influence the customer’s decision (Y) to be debtors in Mandiri Sharia Bank KCP Antapani Bandung.This research included in explanatory research and included in quantitative research with survey method. The sampling is using random sampling techniques. From 111 customer financing in Mandiri Sharia Bank KCP Antapani Bandung (population) 87 customers have chosen as respondets (sample). Then to know the influence of qua;ity service and promotion to customer’s decision by testing the hypothesis by doing comparison between t table with t count (t and F test). And to determine the effect of each influence X1 and X2) to Y then performed multiple linear regression analysis calculation using the program tools IBM SPSS 22,0.The conclusions based on research rsults can be known thar service quality has significant influences to the customer’s decision amounted to 45.0% and promotion signifanct influence to the customer’s decision amounted to 17.6%. then simultaneously, the quality of service and promotion has significant influence to the cutomer’s decision amounted to 62.6%. while the remaining 37.4% is influenced by other variables that not examined.

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Dengki, Bersyukur dan Kualitas Hidup Orang yang Mengalami Psikosomatik

Psympathic Jurnal ilmiah Psikologi ◽

10.15575/psy.v7i1.6027 ◽

2020 ◽

Vol 7 (1) ◽

pp. 79-92

Author(s):

Ila Nurlaila Hidayat ◽

Witrin Gamayanti

Keyword(s):

Quality Of Life ◽

Linear Regression ◽

Quantitative Methods ◽

Measuring Instruments ◽

Psychosomatic Disorders ◽

Research Subjects ◽

Quality Of Life Scale ◽

Life Scale ◽

Regression Tests

This study aims to determine the correlation of envy and gratitude to the quality of life of people who experience psychosomatic. The research uses correlational quantitative methods. The research subjects consisted of 106 students who experienced psychosomatic disorders. Measuring instruments used the Islamic Envy Scale (IES) and the Islamic Gratitude Scale (IGS) which are constructed based on the concept of envy and gratitude according to Al-Ghazali, as well as the WHO quality of life scale that was adapted. The results of multiple linear regression tests show that envy and gratitude have a significant correlation to the quality of life. More specifically, envy does not have negative correlation with the quality of life, while gratitude has positive correlation to the quality of life of people who experience psychosomatic.

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PENGARUH KUALITAS LAYANAN DAN CITRA PERUSAHAAN TERHADAP KEPUASAN NASABAH PT. BANK PERKREDITAN RAKYAT GRACIA MANDIRI BEKASI TIMUR

Jurnal Manajemen Bisnis Krisnadwipayana ◽

10.35137/jmbk.v6i1.170 ◽

2018 ◽

Vol 6 (1) ◽

Author(s):

Dr. Iwan Kurniawan Subagja, SE., MM.

Keyword(s):

Quality Of Service ◽

Regression Analysis ◽

Customer Satisfaction ◽

Small Businesses ◽

Sampling Technique ◽

Corporate Image ◽

Business World ◽

Long Period ◽

Number Of Customers

In the current era of globalization the level of competition in the business world becomes increasingly tight. Many are doing small businesses that require capital, or small businesses that are developing to increase the ability of an increasing economy. This relates to one of the most important objectives and should be undertaken by all types of business: maintaining the viability of the company over a long period of time (going concern), business activities sometimes, visiting some things with competition to gain additional capital. This also makes it a challenge for bank companies to showcase their brand and quality of service that is superior and satisfactory to the purpose and number of customers. This study aims to describe the quality of service and corporate image to customer satisfaction PT. Bank Perkreditan Rakyat Gracia Mandiri Bekasi Timur. Samples and this research lied 100 respondents with sampling technique purposive sampling. The method of analysis used are description and regression analysis. The results showed that the quality of service and corporate image include customer satisfaction.

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