scholarly journals LOGISTICS DISTRIBUTION CHANNEL MANAGEMENT AT MODERN ENTERPRISES

2018 ◽  
Vol 64 ◽  
Author(s):  
T.G. Hryanko
Keyword(s):  
Customer Service ◽  
Service System ◽  
Distribution Channel ◽  
Distribution Channels ◽  
Enterprise Management ◽  
Social Significance ◽  
Efficient Operation ◽  
Logistics Distribution ◽  
Distribution Channel Management ◽  
Efficient Distribution

In this article the significance of logistics in the system of effective enterprise management, distribution channels, role and significance in the activity of modern enterprises were determined (for example, the enterprise "PJSC Pоltаvpilо"). The most important tool in improving the company’s operations is logistics. Logistics helps efficient operation of the customer service system. Of particular importance is the construction of efficient distribution channels in supply chains. This is due to the significant volumes of sales of such products, small terms of sales of goods and their social significance.

COSMOS Service Centre: Service Recovery Using Distribution Channels

2013 ◽  
Vol 17 (02) ◽  
pp. 267-287
Author(s):  
Ramendra Singh ◽  
Amer Jyothi ◽  
Ashish Sinha ◽  
Babita Agarwal ◽  
Arun Patro
Keyword(s):  
Customer Service ◽  
Service Failure ◽  
Service Recovery ◽  
Distribution Channel ◽  
Distribution Channels ◽  
It Infrastructure ◽  
Service Centre ◽  
Recovery Strategies ◽  
Multiple Issues ◽  
Key Questions

COSMOS is a technology solutions provider offering IT infrastructure, personal computing and access devices, global services, imaging, and printing for consumers and enterprises. The company uses a mix of distribution channels (both online and offline) to deliver its products and services. COSMOS uses authorized intermediaries to increase offline reach — both for sales and service. To offer seamless customer service, COSMOS has a complaints website for customer logs. COSMOS service centres have well defined processes and policies to guide them in service delivery. However, this has not helped the case of Amer (the case protagonist), a business graduate student, who has faced multiple issues in service recovery after the purchase of his laptop from COSMOS. Why is Amer facing this slew of problems because of the service failure from COSMOS? Is it because of the negligence of B'Devlop, the COSMOS Service Centre or are COSMOS's policies and processes flawed? Can COSMOS offer a permanent solution to Amer's problems? How can COSMOS rectify the situation and prevent it from recurring? What should be the service recovery strategies for the company, and its distribution channel members that have a direct interface with the customers? These are some of the key questions that the case highlights, and can bring up for discussion in the classroom.

scholarly journals INFORMATION TECHNOLOGY OF FORMING OPTION FOR LOGISTICS DISTRIBUTION CHANNEL CONFIGURATION RESISTANT TO EMERGENCIES

2021 ◽  
pp. 89-94
Author(s):  
Ihor Godlevskyi ◽  
Mykhaylo Godlevskyi ◽  
Iryna Stativka
Keyword(s):  
Customer Service ◽  
Distribution System ◽  
Service Oriented Architecture ◽  
Optimization Problems ◽  
Distribution Channel ◽  
Minimax Criterion ◽  
Logistics Network ◽  
Logistics Distribution ◽  
Channel Configuration ◽  
The Impact

The problem and the main stages of choosing a rational configuration of a four-level logistics network that is resistant to the impact of emergencies forstrategic planning are considered. The problem under consideration belongs to the class of multicriteria optimization problems. Criteria related to thefinancial costs of building and operating a logistics distribution channel, as well as criteria related to the level of quality of customer service, arecontradictory. To solve the problem of stability of the logistics system configuration to emergencies, such as failure of intermediate warehouses,failure of transport arteries, etc., a strategic management information system was developed by integrating existing software components at the level ofenterprise software applications. The integration of the system was based on a service-oriented architecture, as all its components are heterogeneous innature. This approach allows you to reuse existing program code. To determine a sustainable configuration option, two criteria are used, which areconsidered equivalent: the level of costs for the maintenance of the logistics channel and the level of service quality in the event of differentemergencies. Since the probability of emergencies is unknown, the minimax criterion is used to minimize the risk when choosing a rationalconfiguration of the logistics network. For this purpose, losses from emergencies are calculated according to all criteria, and there is a variant of thelogistics network configuration that will be the least risky. That is, we will not be able to get a worse result than the one we rely on. The results of thestudy are presented in the form of a configuration variant of the logistics distribution system, which can be used in the future to determine businessoptions.

Facilitating Recycling: Reverse—Distribution Channel Design for Participation and Support

1997 ◽  
Vol 4 (1) ◽  
pp. 42-55 ◽  
Author(s):  
John Thøgersen
Keyword(s):  
Public Support ◽  
Distribution Channel ◽  
Distribution Channels ◽  
Household Waste ◽  
Channel Design ◽  
Distribution Channel Management ◽  
Design Characteristics ◽  
And Behavior ◽  
Attitudes And Behavior ◽  
Perceived Costs

While social change research designed to promote recycling has increased rapidly in recent years, empirical documentation of the importance and effectiveness of distribution channel management for enhancing public support and participation is lacking. In this paper, it is argued mat the design of reverse distribution channels for recyclables influences support and participation through at least three distinct mechanisms: • it influences attitudes and behavior by affecting the perceived costs of recycling; • it influences behavior by affecting the opportunities for acting on recycling intentions, and; • it has the potential for improving attitudes (through dissonance reduction, attribution, and adjusting faulty cost expectations) through inducing trial. The importance of channel design characteristics through these three mechanisms is illustrated by the results from a continuing research program aimed at boosting the recycling of household waste in Denmark.

scholarly journals Analisis Saluran dan Marjin Pemasaran Gula Pasir Milik Petani di Kecamatan Gedeg Mojokerto Jawa Timur

2021 ◽  
Vol 6 (3) ◽  
pp. 107
Author(s):  
Tri Endar Suswatiningsih ◽  
Erwin Maryana ◽  
Arum Ambarsari
Keyword(s):  
Distribution Channel ◽  
Marketing Channel ◽  
Simple Random Sampling ◽  
Distribution Channels ◽  
Marketing Channels ◽  
Primary Method ◽  
Snowball Sampling ◽  
Marketing Efficiency ◽  
Efficient Distribution

This study analyzes the marketing channels and efficient distribution channels carried out by farmers in marketing sugar products to consumers, knowing how the most economically efficient distribution channels and the obstacles faced by each distribution institution. The essentials primary method used in this research was descriptive. Determination of the location of the study was done purposively. Farmer samples were taken by simple random sampling, and the example of traders was taken by snowball sampling. The entire selection was 28 famers and eight merchants. The research was conducted in May 2018. Data analyzes by calculating the marketing margin and efficiency of each marketing channel. This study indicates that farmers chose four distribution channels to distribute the sugar they have to consumers. The most economically efficient distribution channel was distribution channel III, with an IDR 7,61/kg marketing efficiency value and a marketing margin was IDR 1.000/kg.

scholarly journals Distribution Channel Management and the Control of Fake/Counterfeit Products in Selected Pharmaceuticals Companies in Benue State.

2019 ◽  
Vol 10 (05) ◽  
pp. 21525-21537
Author(s):  
Dr. Hanmaikyur Tyopine
Keyword(s):  
Negative Relationship ◽  
Distribution Channel ◽  
Primary Data ◽  
Channel Management ◽  
Specific Reference ◽  
Counterfeit Product ◽  
Distribution Channel Management ◽  
Pharmaceutical Industries ◽  
Counterfeit Products ◽  
Efficient Distribution

This study evaluated distribution channel management and control of counterfeit products in Nigeria with specific reference to selected pharmaceutical industries in Benue State. The study used mainly primary data obtained by the use of a well-structured questionnaire. The study used multiple regression analysis to test the two hypotheses of the study. The result shows that a negative relationship exist between distribution management and its effect on consumer's accessibility and it is statistically significant (p<0.05) and in line with a priori expectation. Also, the study found that the source of fake and counterfeit product is positively related to distribution channel management but it is not statistically significant (p>0.05). It was concluded therefore that efficient distribution channel management could help to greatly reduce the proliferation of counterfeit products in the health sector. In view of this, it was recommended that laws guiding the regulation of imported and manufactured products should be strengthened to ensure effectiveness by regulatory authorities. Hence, the distribution channels management policies should be an approach to control counterfeit products by instituting on a clear post market surveillance system that will aid the fast identification of counterfeit and other substandard drugs while  consumer's access to counterfeit product should be restricted through an efficient distribution channel management.

scholarly journals Choice of Modern Food Distribution Channels and Its Welfare Effects: Empirical Evidence from Taiwan

Agriculture ◽  
2021 ◽  
Vol 11 (6) ◽  
pp. 499
Author(s):  
Yun-Cih Chang ◽  
Min-Fang Wei ◽  
Yir-Hueih Luh
Keyword(s):  
Control Function ◽  
Smallholder Farmers ◽  
Distribution Channel ◽  
Marketing Channel ◽  
Distribution Channels ◽  
Food Distribution ◽  
Economic Effects ◽  
Farm Households ◽  
Farm Household ◽  
Decomposition Approach

The determinants and/or economic effects of modern food distribution channels have attracted much attention in previous research. Studies on the welfare consequences of modern channel options, however, have been sparse. Based on a broader definition of modern food distribution channels including midstream processors and downstream retailers (supermarkets, hypermarkets, brand-named retailers), this study contributes to the existing body of knowledge by exploring the distributional implications of farm households’ choice of modern food distribution channels using a large and unique farm household dataset in Taiwan. Making use of the two-step control function approach, we identify the effect of modern food distribution options on farm households’ profitability. The results reveal selling farm produce to modern food distributors does not produce a positive differential compared to the traditional outlets. Another dimension of farm household welfare affected by the choice of modern food distribution channel is income inequality. We apply the Lerman and Yitzhaki decomposition approach to gain a better understanding of the effect of the marketing channel option on the overall distribution of farm household income. The Gini decomposition of different income sources indicates that the choice of modern food distribution channels results in an inequality-equalizing effect among the farm households in Taiwan, suggesting the inclusion of smallholder farmers in the modern food distribution channels improves the overall welfare of the rural society.

scholarly journals Risk Profiles Along the Lifecycle in Dynamic Markets

2015 ◽  
Vol 6 (3) ◽  
pp. 35-46
Author(s):  
Tamas Koplyay ◽  
Brian Mitchell ◽  
Sorin Cohn ◽  
Maria Fekete ◽  
Abdelkader Jazouli
Keyword(s):  
Value Chain ◽  
Critical Role ◽  
Distribution Channel ◽  
Operating Mode ◽  
Life And Death ◽  
Dynamic Markets ◽  
Start Up ◽  
Distribution Channel Management ◽  
A Company

Abstract That supply chain management and logistics are a determining factor for the long term success of a company was well documented by Forrester over a half century ago [1], with the importance of the statement only growing through the intervening years.Whether consciously factored into the operating mode or not, logistics and distribution channel management plays a critical role in the life, and death, of a firm. From the rudimentary beginnings of the start-up company to the hectic world of the growth company and onto the relatively secure existence in mature markets, the value chain consisting of logistics and distribution channel linkages follows the firm, until it solidifies into immutable form of the mature value chain and begins to exert an inexorable pressure on the survival of the entire chain, and conversely the chain imposes its will on the members. The emergence of mature industry value chains is often driven by the need to monopolistically control logistics and distribution channels which provides a competitive advantage but also introduces a serious exposure to pending shock loadings of the chain.

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