scholarly journals Evaluasi Kualitas Layanan Jaringan Komputer pada Jaringan Komputer STIKOM Dinamika Bangsa Jambi

2019 ◽  
Vol 8 (1) ◽  
pp. 66-77
Author(s):  
Yudi Novianto ◽  
Abdul Harris ◽  
Lola Yorita Astri
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Data Management ◽  
Computer Networks ◽  
Packet Loss ◽  
Internet Services ◽  
Network Service ◽  
Network Connections ◽  
Qos Parameters

STIKOM Dinamika Bangsa Jambi is an institution engaged in education. It's utilize computer networks to carry out institutional and other data management activities. Network service quality / Quality of Service (QOS) is used to measure the level of performance of internet network connections which aims to improve the quality of internet services for institutions. The method used is the action reseach where in this method before evaluating the quality of the existing network, first step in the diagnosis, planning and retrieving the output of the Axence NetTools5 application. The Quality of Service (QOS) parameters that will be seen through this application include delay, packet loss, bandwidth (throughput). Evaluation is done by comparing the catch with Tiphon's standard where for the delay output obtained between 0-1 ms so that based on the tiphon standard includes a very good category. For packet loss the output obtained is 0% and includes a very good category. As for throughput, the output obtained is at least 75.5287%, so it can be concluded that the quality of output on the network is good.

scholarly journals Análisis basado en parámetros QoS para el servicio VoIP sobre wireless en un campus universitario [Analysis based on QoS parameters for VoIP service on a wireless network within a university campus]

2014 ◽  
Author(s):  
Alexander Olave ◽  
Luis Felipe Valencia ◽  
Juan Carlos Cuéllar
Keyword(s):  
Quality Of Service ◽  
Wireless Network ◽  
Packet Loss ◽  
Cost Benefit ◽  
Access Point ◽  
University Campus ◽  
Delay Jitter ◽  
Qos Parameters ◽  
La Red

Resumen Voz sobre IP, VoIP, es uno de los servicios con mayor desarrollo bajo plataformas inalámbricas; actualmente se ha iniciado su implementación como alternativa frente a la PSTN (red pública conmutada). El interés por VoIP radica en su relación costo-beneficio, ya que las organizaciones pueden utilizar la misma plataforma de su red de datos para transmitir voz. Por lo anterior, es importante que la organización tenga claro que, para garantizar el buen funcionamiento del servicio de VoIP, es decir para ofrecer QoS, se debe realizar la medición de parámetros que afectan la calidad del servicio como lo son: el retardo, la variación del retardo, el ancho de banda y la pérdida de paquetes. Este artículo analiza y valida los parámetros de QoS necesarios para garantizar el buen funcionamiento del servicio de VoIP sobre la red inalámbrica del campus de la Universidad Icesi. Se realizan pruebas en diferentes escenarios para mostrar que no solo factores como el retardo, y su variación, influyen en la calidad de servicio, sino que también la intensidad de la señal que recibe el cliente desde los puntos de acceso.Palabras Clave: Voz sobre IP, Calidad de servicio, Pérdida de paquetes, Retardo, Variación del Retardo, Intensidad de Señal. Abstract VoIP is one of the services that has been developing over under this type of wireless platforms and today has begun to implement as an alternative to the PSTN (Public Switched Telephone Network). The interest in VoIP is its cost-benefit ratio, and that organizations can use the same platform for their data network to transmit voice. Therefore it is important that the organization is clear that to ensure the smooth operation of the VoIP service, ie provide QoS, you must perform the measurement of parameters that affect the quality of service such as: delay, jitter, bandwidth, packet loss. In this paper we analyze and validate the QoS parameters needed to ensure the smooth operation of VoIP over wireless network on the Icesi University campus. We performed a series of tests in different scenarios to show that not only factors such as delay and jitter influencing the quality of service, but also the client signal strength received from of the AP (Access Point).Keywords: Voice over IP, Quality of service, Packet Loss, Delay, Delay variation, signal intensity.

scholarly journals Analisis Quality of Service (QOS) Jaringan Internet Fakultas Teknik Universitas Muhammadiyah Makassar

2019 ◽  
Vol 1 (1) ◽  
pp. 28-33
Author(s):  
Akbar Akbar ◽  
Saiful Saiful
Keyword(s):  
Quality Of Service ◽  
Packet Loss ◽  
Engineering Faculty ◽  
Network Engineering ◽  
Qos Parameters ◽  
Network Quality ◽  
Quality Faculty ◽  
Analysis Quality ◽  
Internet Network

Analysis Quality of Service (QoS) Internet Network Faculty of Engineering, University of Muhammadiyah Makassar guided by Zahir Zainuddin and Rahmania. QoS parameters were observed or measured is Bandwidth, Delay, Packet Loss and throughput. This research was conducted at the Faculty of Engineering, University of Muhammadiyah Makassar, this study aims to measure, analyze and determine Kualitias Internet Network Engineering Faculty of Muhammadiyah University Makassar. To measure Delay, Packet lost and throughput using software Axence NetTools 4.0 Pro. The results of measurements of parameters of Quality of Service (QoS) Internet network is measured is the bandwidth available on Thursday, Friday and Saturday = 10240 Kbps. Delay highest in the can on Thursday = 74.66 ms, while the lowest in the delay may be on Saturdays = 62 ms. Packet loss is the highest obtained on Thursday = 5.33%, while the lowest in the lost packet can be on Saturdays = 0.33%. The highest throughput in the can on Saturdays = 357 106 bps, while the lowest in the throughput can be on Thursday = 278 039 Bps. Based on the data delay and packet loss above, Internet Network Quality Faculty of Engineering, University of Muhammadiyah Makassar categorized as very good.

scholarly journals Implementasi Sistem IP PBX menggunakan Briker

2013 ◽  
Vol 1 (2) ◽  
pp. 117
Author(s):  
DWI ARYANTA ◽  
ARSYAD RAMADHAN DARLIS ◽  
ARDHIANSYAH PRATAMA
Keyword(s):  
Operating System ◽  
Quality Of Service ◽  
Packet Loss ◽  
Internet Protocol ◽  
Voice Over Internet Protocol ◽  
Long Distance ◽  
Qos Parameters ◽  
Jitter Delay ◽  
Ip Phone

ABSTRAKVoIP (Voice over Internet Protocol) adalah komunikasi suara jarak jauh yang digunakan melalui jaringan IP. Pada penelitian ini dirancang sistem IP PBX dengan menggunakan teknologi berbasis VoIP. IP PBX adalah perangkat switching komunikasi telepon dan data berbasis teknologi Internet Protocol (IP) yang mengendalikan ekstension telepon analog maupun ekstension IP Phone. Software VirtualBox digunakan dengan tujuan agar lebih memudahkan dalam sistem pengoperasian Linux yang dimana program untuk membuat IP PBX adalah menggunakan Briker yang bekerja pada Operating System Linux 2.6. Setelah proses penginstalan Briker pada Virtualbox dilakukan implementasi jaringan IP PBX. Setelah mengimplementasikan jaringan IP PBX sesuai dengan topologi, kemudian melakukan pengujian success call rate dan analisis Quality of Service (QoS). Pengukuran QoS menggunakan parameter jitter, delay, dan packet loss yang dihasilkan dalam sistem IP PBX ini. Nilai jitter sesama user Briker (baik pada smartphone maupun komputer) mempunyai rata-rata berada pada nilai 16,77 ms. Sedangkan nilai packetloss yang didapat pada saat terdapat pada saat user 1 sebagai pemanggil telepon adalah 0%. Sedangkan persentase packet loss pada saat user 1 sebagai penerima telepon adalah 0,01%. Nilai delay pada saat berkomunikasi antar user berada pada 11,75 ms. Secara keseluruhan nilai yang didapatkan melalui penelitian ini, dimana hasil pengujian parameter-parameter QOS sesuai dengan standar yang telah direkomendasikan oleh ITU dan didapatkan nilai QoS dengan hasil “baik”.Kata Kunci: Briker, VoIP, QoS, IP PBX, Smartphone.ABSTRACTVoIP (Voice over Internet Protocol) is a long-distance voice communications over IP networks are used. In this study, IP PBX systems designed using VoIP -based technologies. IP PBX is a telephone switching device and data communication technology-based Internet Protocol (IP) which controls the analog phone extensions and IP Phone extensions. VirtualBox software is used in order to make it easier for the Linux operating system to create a program which is using briker IP PBX that works on Linux 2.6 Operating System. After the installation process is done briker on Virtualbox IP PBX network implementation. After implementing the IP PBX network according to the topology, and then do a test call success rate and analysis of Quality of Service (QoS). Measurement of QoS parameters using jitter, delay, and packet loss resulting in the IP PBX system. Jitter value briker fellow users (either on a smartphone or computer) has been on the average value of 16.77 ms. While the values obtained packetloss when there is 1 user when a phone caller is 0%. While the percentage of packet loss at user 1 as a telephone receiver is 0.01%. Delay value when communicating between users located at 11.75 ms. Overall value obtained through this study , where the results of testing the QOS parameters in accordance with the standards recommended by the ITU and the QoS values obtained with the results "good".Keywords: Briker, VoIP, QoS, IP PBX, Smartphone.

scholarly journals Usability Monitoring – Extending Quality of Service Monitoring for Decision Making

2010 ◽  
Vol 1 (1) ◽  
pp. 68-99 ◽  
Author(s):  
Anne Koskinen ◽  
Jorma Jormakka
Keyword(s):  
Decision Making ◽  
Quality Of Service ◽  
Service Quality ◽  
User Experience ◽  
Situational Awareness ◽  
End User ◽  
Qos Parameters ◽  
Qos Monitoring

Abstract The paper presents a new concept, Usability Monitoring, and applies it for situational awareness applications in military Command, Control, Communication, Computers, Intelligence, Surveillance and Reconnaissance systems (C4ISR). Usability Monitoring means taking measurements of technical Quality of Service (QoS) parameters in end systems and comparing them to target values of reference cases. The concept differs from QoS monitoring in the goal and in the placement of measurement points: In QoS monitoring the goal is to verify that the network provides the promised service quality in the user system - network interface. QoS monitoring does not capture the actual end user experience, which is influenced also by the end system, and therefore it does not directly correspond to the service quality that a user sees. Usability Monitoring has exactly this goal. The Observe-Orient-Decide-Act-Loop (OODA) is a decision making concept that is widely used in the network-centric approach and it emphasizes fast decision making. The presented model for Usability Monitoring is based on the OODA-loop. It includes QoS measurements not only in the Act-phase, i.e., can the user perform the actions s/he wants or are there delays and losses that make the system less usable, but also in the Observe-phase, i.e., does the user get the information s/he subscribes to, and in the Orient-phase, i.e., does the user get confusing information and cannot orient, and also the Decide-phase, i.e. is the user able to make right decisions based on the previous steps. The measured technical QoS parameters are connected to user experience by Mean of Score (MOS) functions that are obtained by usability tests. A case study for partially evaluating the Usability Monitoring concept is from MNE5 MSA (Multinational Experimentation 5, Maritime Situational Awareness) Experimentation Event 3 that was conducted in partnership with the Navy Command Finland, Naval Warfare Centre of Sweden and NATO Allied Command Transformation (ACT) and the Singaporean Armed Forces (SAF) Future Systems Directorate. In the MNE5 MSA experimentation we were able to monitor end user experience, how the user sees the services and is able to work with the current tools and capabilities. In this article we describe how Usability Monitoring was addressed in the MNE5 MSA case study: meters for Usability Monitoring were selected and we investigated what aspects of usability affect the phases of the OODA-loop.

scholarly journals Enhancement of Computer Network Performance with VLAN

2021 ◽  
Vol 328 ◽  
pp. 02004
Author(s):  
Achmad Ubaidillah ◽  
Koko Joni ◽  
Mohammad Iqbal Bachtiar ◽  
S. Ida Kholida
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Service Provider ◽  
Network Performance ◽  
Computer Network ◽  
Service Users ◽  
Good Service ◽  
Network Service ◽  
Network Service Provider

The computer network service provider must provide a good network service. Service quality is the most important factor and must always be maintained properly. The quality of service can change depending on the number and characteristics of service users. This study optimizes the performance of existing computer networks, namely ordinary LAN networks with the application of VLANs. It is very important because the number of network users is increasing and will continue to increase, while the need for good service quality is very urgent. The results showed that VLANs can improve computer network performance from the system existing, namely LAN network.

Analisis Kualitas Pelayanan Dalam Pelaksanaan Tera Dan Tera Ulang Alat Ukur, Timbang, Takar Dan Perlengkapannya (UTTP) Pada Bidang Perdagangan Dinas Koperasi, Perindustrian Dan Perdagangan Kabupaten Pacitan

2016 ◽  
Vol 3 (2) ◽  
pp. 159-173
Author(s):  
Susi Minarsih ◽  
Ary Sutrischastini
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Level Of Service ◽  
Research Use ◽  
Validity And Reliability ◽  
Analysis Instrument ◽  
Service Execution ◽  
Traditional Market ◽  
Convenience Sampling

The aims of this study are to measure the level of service quality and how to improve the quality of service execution in re-measurement tera and tera of UTTP in Commerce On duty Co-Operation, Industrial and Commerce Of Sub-Province of Pacitan. This research’s object is traditional market of Minulyo Pacitan as mains market in Sub-Province of Pacitan with 100 perpetrator people of sample as user/owner of UTTP (ukur,timbang, takar, dan perlengkapannya) with method intake of sampel by Convenience Sampling. The technique of collecting data uses questionnaires and direct interview. This research use qualitative analysis instrument test of validity and reliability to know valid or not and reliabel or not about the questions of questionnaire. Then, this research was done with Servqual method as instrument to do measurement of service quality. The measurement of service quality in Servqual method pursuant to five service dimension that is tangibles, responsiveness, realibility, assurance, and empathy. This research will be measured of gap 5 that is difference among performance and its expectation. Ad for yielded gap from a enumeration of Servqual 5 gap, -146 progressively lower him mount the quality of given service activities. Therefore, its needs the existence of priority repair of service quality, in this case is service of remeasurement tera and tera of UTTP at biggest difference or gap that is at variable of Responsiveness ( Energy Listen carefully) and attribute that has smallest difference that is – 0.44 at dimension question of variable of Tangibles ( Evidence Physical). Keyword: Quality Of Service, Method of Service Quality.

PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP PERLUASAN PANGSA PASAR PRODUK DANA TALANGAN HAJI DI BANK SYARIAH MANDIRI KCP UJUNGBERUNG DAN KCP RANCAEKEK BANDUNG

2018 ◽  
Vol 2 (1) ◽  
pp. 1-15
Author(s):  
Intan Nurrachmi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Market Share ◽  
Significant Influence ◽  
Strong Correlation ◽  
T Test ◽  
Market Expansion ◽  
Difference Constraints ◽  
Branch Office

This study departs from the hajj bailout financing facility which is a booming product because of the customer's interest, but in this case there is a difference in the target achievement between Bank Syariah Mandiri (BSM) Ujungberung KCP which is less successful in improving the hajj bailout products while the Rancaekek KCP is very superior in one consolidation Ahmad Yani Branch Office Bandung. This is what is interesting for researchers to carry out this research, the difference constraints include service quality and promotion factors. This phenomenon raises problems that must be examined, namely how the influence of service quality and promotion of market share expansion products hajj bailouts at Bank Syariah Mandiri KCP Ujungberung and KCP Rancaekek Bandung. This study aims academically to contribute in the study of Islamic economics in worksheets, especially the quality of service and promotion of market share expansion and practically expected to be able to provide input to all employees of BSM KCP Ujungberung regarding the quality of service and promotion of market expansion of bailout products. Hajj that has been successfully carried out by BSM KCP Rancaekek.The conclusion of this study is that there is a significant influence of service quality on the expansion of market share by 53.3% with a strong correlation of 0.730 and through t test, where t counts at 8.245 (> t table), then H_0 is rejected and H_i is accepted. Furthermore, there is a significant influence of promotion on the expansion of market share by 30.3% with a moderate / sufficient correlation of 0.550 through t test, where t counts is 4.219 (> t table), then H_ (0) is rejected and H_i is accepted. Then there is a significant influence of service quality and promotion simultaneously to the expansion of market share by 60.6% and a strong correlation of 0.784 and through Test F, where F count is 67.023 (> F table), then 〖H〗 _ ( 0) rejected and H_i accepted.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 34
Author(s):  
Priyo Wismantoro ◽  
Fika Dwiyanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Competitive Advantage ◽  
Customer Service ◽  
General Level ◽  
Customer Focus ◽  
Quality Improvements ◽  
Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer.        Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive.           Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kantor Perusahaan Umum Badan Urusan Logistik Kota Sampit Kabupaten Kotawaringin Timur

2016 ◽  
Vol 2 (2) ◽  
pp. 1-5
Author(s):  
Masrukin Masrukin ◽  
Hermanto Hermanto
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Error Rate ◽  
Research Method ◽  
Statistical Test ◽  
Quality Factors ◽  
Public Companies ◽  
Public Company

Customer satisfaction is influenced by service quality factors, this study aims to find out and analyze how much influence the quality of service on customer satisfaction is felt by customers who use the service of Poor Rice (Raskin) at the Office of Public Companies Logistics Agency (Perum BULOG) in Sampit City Regency East Kotawaringin. The research method used in this study is the method of observation, questionnaire/questionnaire and documentation using a Likert scale and the method of determining the sample used is the error rate of 5% as many as 213 samples. Testing the hypothesis used is a statistical test with the formula "Product moment person". The results showed that there was a very strong correlation between Service Quality and Customer Satisfaction of the Office of Public Company of the Logistics Affairs Agency (Perum BULOG) in the District of East Kotawaringin. As much as 0.9968514278 based on the calculation of Pearson Product Moment value.

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