An innovative tool for monitoring business processes of diagnostic work at the facilities of PJSC “Gazprom”

2021 ◽  
pp. 23-31
Author(s):  
A.V. Shipilov ◽  
◽  
D.G. Shestopalov ◽  
T.O. Prokhozhaev ◽  
A.V. Shibanov ◽  
...  
Keyword(s):  
Business Processes ◽  
Innovative Tool ◽  
Diagnostic Work

scholarly journals USING «ASOFT CRM» SOFTWARE TO OPTIMIZE BUSINESS PROCESSES

2021 ◽  
Author(s):  
Galyna Mozgova ◽  
Oleksii Petriaiev ◽  
Yevheniya Shtykh
Keyword(s):  
Customer Service ◽  
Business Processes ◽  
Positive Impact ◽  
Customer Relationship ◽  
Product Portfolio ◽  
Labor Costs ◽  
Functional Capabilities ◽  
Crm System ◽  
Doing Business ◽  
Innovative Tool

This article reveals the importance of CRM-systems as a customer-oriented concept of doing business, the relevance of their implementation in order to standardize the work of staff with customers and automate production, marketing, sales and management operations. The functional capabilities of both CRM-systems as a whole for the company and for individual business processes, the effectiveness of which directly depends on the systematization and streamlining of the enterprise. The need for the implementation of CRM-systems in companies is objectively assessed, due to the provision of this type of systems to improve the quality of customer service, reduce labor costs for processing, analysis and adaptation of information. The need of Ukrainian enterprises in the implementation of CRM-systems as an innovative product that increases the competitiveness of modern enterprises is described. Based on the positive impact of CRM on the life of the organization in today's market, a list of opportunities for total control of the transaction with the client, on whose loyalty the success of any company depends. The article considers the CRM system as a factor in increasing the competitiveness of the organization. Emphasis is placed on the main tools of the CRM system, which allow to increase productivity and optimize the product portfolio of the enterprise. The efficiency and application of CRM-systems for business management, organization of business processes of economic entities are determined. The basic principles, conditions and features of effective implementation of CRM-systems are revealed. The CRM system as a type of software is the most relevant tool for working with clients and directly with databases, which fully corresponds to the modern need for innovation. The article gives the concept of CRM-system, describes its tasks and functions. The article considers modern CRM-systems (application software, customer relationship management system) as an innovative tool to increase the competitiveness of the organization. All the functionality of CRM-systems was also considered on a separate example of the application "ASOFT CRM".

PERENCANAAN ARSITEKTUR ENTERPRISE MENGGUNAKAN EAP DENGAN ZACHMAN FRAMEWORK (Studi Kasus : CV BIENSI FESYENINDO)

2019 ◽  
Vol 2 (1) ◽  
pp. 1-16
Author(s):  
Anjas Tryana
Keyword(s):  
Enterprise Architecture ◽  
Business Processes ◽  
Current System ◽  
System Support ◽  
Architecture Model ◽  
Use Of Resources ◽  
Application Architecture ◽  
Data Architecture ◽  
Planning Methodology ◽  
Implementation Plans

With the development of technology today, it is very important for every company to plan and develop a system to support business processes in each company. Achieving the goals of an enterprise faces challenges and changes that require strategies for effective measures and efficient use of resources. One important and increasingly widely used strategy is the use and improvement of information system support for the enterprise. This plan can utilize enterprise architecture planning methodology that produces data architecture, application architecture, technology architecture, and the direction of its implementation plan for the enterprise.CV Biensi Fesyenindo is engaged in retail garment, with branches throughout Indonesia, covering the areas of Kalimantan, Sulawesai, NTB, NTT, Bali, Java and Sumatra. In their daily activities, they carry out production to distribution processes to meet market and employee needs.The enterprise architecture model used in this study is by using Enterprise Architecture Planning (EAP). EAP is a process of defining enterprise architecture that focuses on data architecture, applications and technology in supporting business and plans to implement the architecture, where the EAP method has several stages, starting from planning in planning, business modeling , Current System and Technology (Current System & Technology), Data Architecture (Data Architecture), Application Architecture (Applications Architecture), Technology Architecture (Technology Architecture), Implementation Plans (Implementation Plans).The results of this study are recommendations for information systems for Fesyenindo Biensi CV in the form of enterprise architecture planing blue print planning that is successful in defining 5 main business processes, which consist of application architecture data architecture and for technological architecture to produce technology architecture proposals divided into 5 chapters 110 pages .

Developing and implementing the risk management framework into business processes of Gazprom transgaz Tomsk Ltd., for implementation of the Eastern gas program of PJSC Gazprom

2020 ◽  
Vol 17 (1) ◽  
pp. 68-77
Author(s):  
V. E. Zaikovsky ◽  
A. V. Karev
Keyword(s):  
Risk Management ◽  
Human Resources ◽  
Management Information System ◽  
Business Processes ◽  
Project Success ◽  
Management Information ◽  
Timely Manner ◽  
Project Approach ◽  
Management Framework ◽  
Risk Management Framework

Project success depends on the ability to respond to risks and make correct decisions in a timely manner. The project approach provides a better framework for implementing a new management system into the company’s business processes. The risk management framework developed by the company comprises a risk management infrastructure, a set of standards, human resources, and a risk management information system. To improve staff compliance, it is necessary to provide training and to communicate the goals of the project effectively. It is also important to develop a motivation system because well trained and motivated staff are able to work more efficiently.

The impact of digitalization on business processes: case study: Kosovo SMEs

2018 ◽  
Author(s):  
Ylber Limani ◽  
Edmond Hajrizi ◽  
Rina Sadriu
Keyword(s):  
Business Processes ◽  
The Impact

Rapidly progressive glomerulonephritis as presenting feature of systemic lupus erythematosus in a Bangladeshi male patient: a rare case report

2020 ◽  
Vol 10 (2) ◽  
pp. 137-138
Author(s):  
Samiha Haque ◽  
Ishrat Jahan ◽  
Tufayel Ahmed Chowdhury ◽  
Muhammad Abdur Rahim ◽  
Mehruba Alam Ananna ◽  
...  
Keyword(s):  
Systemic Lupus Erythematosus ◽  
Lupus Erythematosus ◽  
Venous Pressure ◽  
Rapidly Progressive Glomerulonephritis ◽  
Initial Response ◽  
Systemic Lupus ◽  
Renal Manifestation ◽  
Rare Case Report ◽  
Diagnostic Work ◽  
Work Up

Rapidly progressive glomerulonephritis is one of the most dramatic and tragic presentations of lupus nephritis (LN) or renal manifestation of systemic lupus erythematosus (SLE). A 35-year-old Bangladeshi gentleman presented with worsening oedema, scanty, high colored, frothy urine and deteriorating renal function. He had puffy face, anaemia, oedema, normal jugular venous pressure (JVP), high blood pressure (150/90 mm Hg), ascites and bilateral pleural effusions. Diagnostic work-up confirmed SLE with class IV LN. His initial response to specific therapy showed improvement Birdem Med J 2020; 10(2): 137-138

Pemodelan Enterprise Arsitektur Sistem Informasi Pemesanan Jasa Percetakan Menggunakan Kerangka TOGAF

2020 ◽  
Vol 4 (2) ◽  
pp. 18
Author(s):  
Bibit - Sudarsono ◽  
Umi - Faddillah
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Enterprise Modeling ◽  
Improve Performance ◽  
Business Opportunity ◽  
Service Information ◽  
Process Architecture ◽  
System Architecture Design ◽  
A Company

Printing service order information systems sometimes experience problems in completing running business processes including, frequent loss and inaccuracy in registering orders from customers, often also losing order data from customers, recording orders often experience errors, resulting inaccurate reporting of order data. A computerized ordering service information system will greatly help improve performance and accuracy in making reports on business processes running at a company. The existence of enterprise modeling of information systems ordering printing services with the TOGAF framework will be a method that greatly helps management make a decision that will synergize with the business process activities at the company. So that the objectives of the system can be achieved properly. The TOGAF framework can be a solution and will help to produce a system architecture design, a business process architecture, a technology architecture, a number of proposed business opportunity strategy proposals and an ongoing system change proposal.

Implementation of Booking Performance Application Using Bootstrap Case Study in PT XYZ

2019 ◽  
Vol 4 (1) ◽  
pp. 10
Author(s):  
Arfan Sansprayada ◽  
Kartika Mariskhana
Keyword(s):  
Information System ◽  
Business Processes ◽  
System Development ◽  
Basic Requirement ◽  
Application Development ◽  
Information System Development ◽  
Special Expertise ◽  
A Company ◽  
Need For Information

Abstract—The need for information system development in a company is a basic requirement that must be met by each company in order to run its business processes properly. This is the basic key in a company in order to provide maximum results to find as many profits or profits. Application development or requirements in the application also provide speed for employees to carry out their activities to work properly and optimally. The development of the era requires that companies must be productive and have innovations so that the business wheel of the company can run well. This is based on the development of technology that is so fast that it requires special expertise in its application. This research is expected to be able to help some problems that exist in a company. Where its application can make it easier for employees to carry out their respective duties and roles in order to maximize their potential. For companies, the application of this application can accommodate the company's business wheels so that they can be properly and correctly documented .   Keywords : Systems, Information, Applications

Strategic Planning Information Systems Enterprise Architecture Planning Method Case Study of Semarang City Public Works Department

2020 ◽  
Vol 2 (1) ◽  
pp. 114-122
Author(s):  
Agustinus Fritz Wijaya ◽  
Mahendra Wahyu Prasetyo
Keyword(s):  
Information Systems ◽  
Value Chain ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Swot Analysis ◽  
Public Works ◽  
Value Chain Analysis ◽  
Application Architecture ◽  
Chain Analysis ◽  
The City

Semarang City Public Works Department is a state-owned enterprise that works in the area of public services in the city of Semarang. Most of the technological conditions in the Public Works Department are still in manual data management, which is hampering business processes from going well. Therefore this research was conducted to design an Information System at the Semarang City Public Works Department using the Enterprise Architecture Planning (EAP) method which includes a SWOT analysis and Value Chain analysis. The existing framework in the Enterprise Architecture Planning (EAP) method can help align the data architecture and application architecture to get the expected results, which is achieving the business objectives of the City of Semarang Public Works Department so that business functions can run by the desired business processes. This research resulted in several proposals for the development of Information Systems and Information Technology in organizations including the development of several applications in the next 5 years.

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