scholarly journals Serious Workplace Violence Against Healthcare Providers in China Between 2004 and 2018

2021 ◽  
Vol 8 ◽  
Author(s):  
Jing Ma ◽  
Xi Chen ◽  
Qiongjuan Zheng ◽  
Yun Zhang ◽  
Zhi Ming ◽  
...  
Keyword(s):  
Workplace Violence ◽  
Healthcare Workers ◽  
Healthcare Providers ◽  
Legal Protection ◽  
Well Being ◽  
Teaching Hospitals ◽  
Health Providers ◽  
Healthcare Settings ◽  
Poor Patient ◽  
Tertiary Hospitals

Introduction: Workplace violence (WPV) against healthcare providers has severe consequences and is underreported worldwide. The aim of this study was to present the features, causes, and outcomes of serious WPV against healthcare providers in China.Method: We searched for serious WPV events reported online and analyzed information about time, location, people, methods, motivations, and outcomes related to the incident.Result: Serious WPV reported online in China (n = 379) were mainly physical (97%) and often involved the use of weapons (34.5%). Doctors were victims in most instances (81.1%). Serious WPV mostly happened in cities (90.2%), teaching hospitals (87.4%), and tertiary hospitals (67.9%) and frequently in Emergency Department (ED), Obstetrics and Gynecology Department (OB-GYN), and pediatric departments; it was most prevalent in the months of June, May, and February. Rates of serious WPV increased dramatically in 2014 and decreased after 2015, with death (12.8%), severe injury (6%), and hospitalization (24.2%) being the major outcomes. A law protecting healthcare providers implemented in 2015 may have helped curb the violence.Conclusion: Serious WPV in China may stem from poor patient–doctor relationships, overly stressed health providers in highly demanding hospitals, poorly educated/informed patients, insufficient legal protection, and poor communication. Furthering knowledge about WPV and working toward curtailing its presence in healthcare settings are crucial to increasing the safety and well-being of healthcare workers.

scholarly journals Serious Workplace Violence against healthcare providers in China in the past 15 years

2020 ◽  
Author(s):  
Jing Ma ◽  
Xi Chen ◽  
qiongjuan zheng ◽  
Yun Zhang ◽  
Zhi Ming ◽  
...  
Keyword(s):  
Workplace Violence ◽  
Healthcare Providers ◽  
Legal Protection ◽  
Severe Injury ◽  
Teaching Hospitals ◽  
Summary Statistics ◽  
Health Providers ◽  
The Past ◽  
Poor Patient ◽  
Tertiary Hospitals

Introduction: Workplace violence (WPV) against healthcare providers has severe consequences and underreported worldwide. The aim of this study was to present the features, causes, and outcomes of serious WPV against healthcare providers in China. Method: We searched serious WPV events reported online and collected information about time, location, people involved, methods used, motivations, and outcomes related to the incident, and analyzed their summary statistics. Result: Serious WPV reported online (n=379) in China were mainly physical (97%) and often involved the use of weapons (34.5%). Doctors were victims in most instances (81.1%). WPV mostly happened in cities (90.2%), teaching hospitals (87.4%), and tertiary hospitals (67.9%), frequently in ED, OB-GYN, and pediatrics, in the months of June, May, and February. WPV Rates increased dramatically in 2014 and decreased after 2015. Death (12.8%), severe injury (6%), and hospitalization (24.2%) were the major outcomes. Conclusion: Serious WPV in China may stem from poor patient-doctor relationships, overstressed health providers in the highly demanded hospitals, poorly educated/informed patients, insufficient legal protection and poor communications. A law protecting healthcare providers implemented in 2015 may have helped curb the violence.

scholarly journals Workplace Violence Against Healthcare Professionals in Thai Tertiary Hospitals

2021 ◽  
Author(s):  
Sophida Kueanongkhun ◽  
Siriwan Grisurapong ◽  
Kitirat Techatraisak ◽  
Thomas E. Guadamuz
Keyword(s):  
Risk Factors ◽  
Logistic Regression ◽  
Workplace Violence ◽  
Healthcare Workers ◽  
Qualitative Data ◽  
Physical Violence ◽  
Chi Square ◽  
Racial Harassment ◽  
Tertiary Hospitals ◽  
Chi Square Test

Abstract Background: Thailand lacks evidence of the current prevalence of workplace violence (WPV) at tertiary hospitals. This study aimed to examine the prevalence of, perpetrators of, and factors associated with WPV against healthcare workers in excellent tertiary hospitals in Thailand.Methods: This was a mixed-methods study. A questionnaire was individually administered by an interviewer to 220 healthcare workers using a tablet with an online platforms, and the completion rate was 100%. The study was conducted from July 2018 to March 2019. Pearson’s chi-square test was used to examine the variables related to any violence according to individual and work data. Odds ratios with 95% confidence intervals were used to assess risk factors for exposure to violence using a logistic regression model. Thirty participants provided additional qualitative data that were used for thematic analysis.Results: The findings revealed that in the past 12 months, 63.6% of the participants experienced violence at their workplaces. The most common type of violence reported was verbal violence (56.4%), followed by physical violence (24.1%), bullying (16.4%), sexual harassment (4.1%), and racial harassment (3.6%). Multivariable logistic regression revealed that the correlates of violence at hospitals included being male (OR = 4.28, 95% CI 1.50–12.19), working in an outpatient department (OR = 2.55, 95% CI 1.42–4.58), and having direct contact with clients (OR = 3.12, 95% CI 1.25–7.73). The qualitative data revealed 5 major themes.Conclusion: There is a high prevalence of violence against all healthcare workers at excellent tertiary hospitals in Thailand. Policymakers need to be aware of the roots and risk factors for all types of WPV. The results could also contribute to the development of appropriate policies, interventions for conflicts based on intergenerational gaps, reporting, investigation processes, preventive measures, and zero-tolerance protocols for all healthcare workers.

Workplace Violence against Healthcare Workers in Health Services Organizations

2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Bernice Kennedy ◽  
◽  
Chrishonda Kennedy-Baker
Keyword(s):  
Health Services ◽  
Workplace Violence ◽  
Healthcare Workers ◽  
The United States ◽  
Occupational Hazards ◽  
Safe Environment ◽  
Work Settings ◽  
Healthcare Environment ◽  
Healthcare Settings ◽  
Healthcare Administrators

The healthcare environment is one of the most complex and dangerous occupational hazards for healthcare workers, especially nurses. The complexity of a culture of patient-related violence and the nature of their jobs place healthcare workers at risk for violence on the job. Workplace violence is a profoundly serious issue and continues to be a growing problem in the United States. This paper is a brief literature review of workplace violence against healthcare workers in health services organizations. These sections will be discussed (a) common workplaces where violence occurs; (b)types of workplace violence; (c)workplace violence against healthcare workers in health services organizations displayed in a conceptual model; (d) mental health and physiological problems of workplace violence on healthcare workers; (e) cost of workplace violence in health services organizations; and (e) strategies for prevention. Healthcare administrators are obligated to provide a safe environment for patients and staff. However, numerous guidelines have been developed, workplace violence continues to be at an increased rate. Continuous research studies are needed to improve the safety of healthcare workers in their diverse work settings. Also, more research is needed in healthcare settings with limited research.

scholarly journals The Science of Empathy

2017 ◽  
Vol 4 (2) ◽  
pp. 74-77 ◽  
Author(s):  
Helen Riess
Keyword(s):  
Medical Training ◽  
Healthcare Providers ◽  
Cognitive Empathy ◽  
Health Providers ◽  
Self And Other ◽  
Targeted Interventions ◽  
Healthcare Settings ◽  
Majority Culture ◽  
Pro Social Behavior ◽  
Racial Ethnic

Empathy plays a critical interpersonal and societal role, enabling sharing of experiences, needs, and desires between individuals and providing an emotional bridge that promotes pro-social behavior. This capacity requires an exquisite interplay of neural networks and enables us to perceive the emotions of others, resonate with them emotionally and cognitively, to take in the perspective of others, and to distinguish between our own and others’ emotions. Studies show empathy declines during medical training. Without targeted interventions, uncompassionate care and treatment devoid of empathy, results in patients who are dissatisfied. They are then much less likely to follow through with treatment recommendations, resulting in poorer health outcomes and damaged trust in health providers. Cognitive empathy must play a role when a lack of emotional empathy exists because of racial, ethnic, religious, or physical differences. Healthcare settings are no exception to conscious and unconscious biases, and there is no place for discrimination or unequal care afforded to patients who differ from the majority culture or the majority culture of healthcare providers. Much work lies ahead to make healthcare equitable for givers and receivers of healthcare from all cultures. Self- and other-empathy leads to replenishment and renewal of a vital human capacity. If we are to move in the direction of a more empathic society and a more compassionate world, it is clear that working to enhance our native capacities to empathize is critical to strengthening individual, community, national, and international bonds.

scholarly journals Workplace Violence in Chinese Hospitals: The Effects of Healthcare Disturbance on the Psychological Well-Being of Chinese Healthcare Workers

2019 ◽  
Vol 16 (19) ◽  
pp. 3687 ◽  
Author(s):  
Nan Tang ◽  
Louise E. Thomson
Keyword(s):  
Depressive Symptoms ◽  
Workplace Violence ◽  
Healthcare Workers ◽  
Online Survey ◽  
Survey Methodology ◽  
Well Being ◽  
Healthcare Staff ◽  
Surface Acting ◽  
Emotional Labour ◽  
The Relationship

Healthcare disturbance is a form of workplace violence against healthcare workers perpetrated by patients, their relatives, and gangs hired by them. It is a prevalent phenomenon in China, where evidence suggests that it impacts on the job satisfaction of healthcare workers. This study aims to examine the relationship between healthcare disturbance, surface acting as a response to emotional labour, and depressive symptoms in Chinese healthcare workers. The study adopted a cross-sectional design and used an online survey methodology. Data were collected from 418 doctors and nurses from one hospital in China. The results showed that frequency of healthcare disturbance was positively related to surface acting and depressive symptoms, respectively; surface acting was also positively related to depression, while deep acting showed no effect on symptoms of depression. Furthermore, surface acting in response to emotional labour mediated the relationship between healthcare disturbance and depressive symptoms. The results highlight the importance of preventing healthcare disturbance and of training healthcare staff in strategies for managing emotional demands in reducing depressive symptoms in Chinese healthcare staff.

scholarly journals Identification of processes that mediate the impact of workplace violence on emergency department healthcare workers in the USA: results from a qualitative study

BMJ Open ◽  
2019 ◽  
Vol 9 (8) ◽  
pp. e031781 ◽  
Author(s):  
Marie C Vrablik ◽  
Anne K Chipman ◽  
Elizabeth D Rosenman ◽  
Nancy J Simcox ◽  
Ly Huynh ◽  
...  
Keyword(s):  
Emergency Department ◽  
Qualitative Study ◽  
Workplace Violence ◽  
Healthcare Workers ◽  
Negative Impact ◽  
Cognitive Appraisals ◽  
Well Being ◽  
Phenomenological Approach ◽  
Qualitative Interview Study ◽  
The Impact

ObjectivesViolence towards emergency department healthcare workers is pervasive and directly linked to provider wellness, productivity and job satisfaction. This qualitative study aimed to identify the cognitive and behavioural processes impacted by workplace violence to further understand why workplace violence has a variable impact on individual healthcare workers.DesignQualitative interview study using a phenomenological approach to initial content analysis and secondary thematic analysis.SettingThree different emergency departments.ParticipantsWe recruited 23 emergency department healthcare workers who experienced a workplace violence event to participate in an interview conducted within 24 hours of the event. Participants included nurses (n=9; 39%), medical assistants (n=5; 22%), security guards (n=5; 22%), attending physicians (n=2; 9%), advanced practitioners (n=1; 4%) and social workers (n=1; 4%).ResultsFive themes emerged from the data. The first two supported existing reports that workplace violence in healthcare is pervasive and contributes to burn-out in healthcare. Three novel themes emerged from the data related to the objectives of this study: (1) variability in primary cognitive appraisals of workplace violence, (2) variability in secondary cognitive appraisals of workplace violence and (3) reported use of both avoidant and approach coping mechanisms.ConclusionHealthcare workers identified workplace violence as pervasive. Variability in reported cognitive appraisal and coping strategies may partially explain why workplace violence negatively impacts some healthcare workers more than others. These cognitive and behavioural processes could serve as targets for decreasing the negative effect of workplace violence, thereby improving healthcare worker well-being. Further research is needed to develop interventions that mitigate the negative impact of workplace violence.

scholarly journals Shaming and Stigmatizing Healthcare Workers in Japan During the COVID-19 Pandemic

2021 ◽  
Author(s):  
Nancy S Jecker ◽  
Shizuko Takahashi
Keyword(s):  
Public Health ◽  
Human Rights ◽  
Healthcare Workers ◽  
Healthcare Providers ◽  
Well Being ◽  
Cultural Barriers ◽  
The World ◽  
Public Health Officials ◽  
Cultural Forces ◽  
Rights Issues

Abstract Stigmatization and sharming of healthcare workers in Japan during the coronavirus 2019 (COVID-19) pandemic reveal uniquely Japanese features. Seken, usually translated as ‘social appearance or appearance in the eyes of others,’ is a deep undercurrent woven into the fabric of Japanese life. It has led to providers who become ill with the SARS-CoV-2 virus feeling ashamed, while concealing their conditions from coworkers and public health officials. It also has led to healthcare providers being perceived as polluted and their children being told they were not welcome in schools. Although such experiences are not isolated to Japan and have appeared in other parts of the world, the cultural forces driving them in Japan are unique. Overcoming stigmatization and shaming of Japanese healthcare providers will require concerted efforts to understand cultural barriers and to view such practices as raising human rights issues affecting the safety and well-being of all.

scholarly journals How COVID-19 Affected Burnout and Job Satisfaction Levels Among the Healthcare Workers in Jordanian Hospitals

2021 ◽  
Vol 6 (10) ◽  
pp. 664-667
Author(s):  
Bani Ahmad Amer, RN, MHA, Ph.D.
Keyword(s):  
Job Satisfaction ◽  
Healthcare Workers ◽  
Online Survey ◽  
Healthcare Professionals ◽  
Healthcare Providers ◽  
Well Being ◽  
World Health ◽  
Background Information ◽  
Work Related ◽  
Health Organization

Aim: To establish how COVID-19 affected the burnout and job satisfaction levels among the health care provider in Jordan hospitals. Methodology: The online survey questionnaire was distributed to 160 nurses, doctors, and specialists and 152 responses were captured in the Google form feedback from healthcare workers from Jordan hospitals. The survey questions wanted responses related to establishment of job satisfaction and burnout levels during the COVID-19 pandemic. The questionnaire contained questions investigating the nurses' and doctors' demographic factors, work-related variables, and personal experiences. Additionally, the provision of basic needs at the workplace were investigated, and the world Health Organization-5 well-being index was established through the questionnaires (Hamdam et al., 2020). Different statistics measurements were used. Descriptive statistics were used to summarize both the background information about the healthcare providers and burnout levels. Results: From the 152 healthcare professionals filed their responses, 32.6% were males, and the rest were females. Approximately 48%.13% and 16% were nurses, doctors, and pharmacists. Burnout was caused by exhaustion, depression, anxiety, and overtime working time. 7% of the nurses were satisfied with the work, while 72.5% were not satisfied. Approximately 24% of the male healthcare providers demonstrated resilience in employment, while 5% of the female healthcare professionals demonstrated burnout and total withdrawal due to the scourging effects of COVID-19 (Abujilban et al., 2021). The healthcare providers that received psychological support from their families seemed strong and suffered lower burnout levels. The fear of infection created anxiety that led to stress, and high burnout levels. Conclusions: COVID -19 led to increased levels of burnout and lack of job satisfaction. The hospitals in Jordan were not prepared, and the fear of nurses and doctors getting infected created more anxiety. The healthcare motivation and energy to work reduced to a bare minimum.

Workload, workplace violence and harassment, and well-being of personal support workers in home and community care

2021 ◽  
Vol 76 (2) ◽  
pp. 312-335
Author(s):  
Firat K. Sayin ◽  
Margaret Denton ◽  
Catherine Brookman ◽  
Sharon Davies ◽  
Isik U. Zeytinoglu
Keyword(s):  
Job Satisfaction ◽  
Workplace Violence ◽  
Healthcare Workers ◽  
Community Care ◽  
Well Being ◽  
Negatively Associated ◽  
Personal Support ◽  
Home And Community Care ◽  
Personal Support Workers ◽  
Intrinsic Job Satisfaction

Demand for home and community care services has continuously increased in Canada and elsewhere in the last few decades due to aging of the population and healthcare policy changes shaped by budgetary limitations. As a result, home and community care organizations are having trouble hiring adequate numbers of healthcare workers to meet the escalating demand, the result being increased workload on these workers. Another stream of literature has shown that care recipients and their family members, frustrated with the limited ability of healthcare workers to provide adequate care because of increased workload, might resort to violence and harassment. Bringing these two streams of literature together, we examined the relationships among three variables : workload ; workplace violence and harassment ; and well-being of personal support workers (PSWs). Using structural equation modeling, we analyzed a 2015 Ontario-wide survey of 1,347 PSWs employed in the home and community care sector. The results indicate that workload is negatively associated with extrinsic and intrinsic job satisfaction, and this relationship is mediated by violence and harassment and by stress. Specifically, workload is positively associated with violence and harassment at work, which in turn is positively associated with stress, which in turn is negatively associated with extrinsic and intrinsic job satisfaction. Our study contributes to the literature by examining the impact of a work environment factor, workload, on the well-being of PSWs. This approach makes it possible to expand the current literature’s focus on psychological processes at the individual level to a more contextual approach. Furthermore, the results have important implications for home and community care organizations as well as for the healthcare sector in general. The well-being of PSWs is critical to retaining them and to ensuring the quality of care they provide their clients. Thus, their workload should be lowered to a more manageable level to help minimize the violence and harassment they experience.

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